Customer Reviews for U-Haul Moving & Storage of Pittsfield

2 259 évaluations

434-436 W Housatonic St   Pittsfield, MA 01201

(413) 358-4397

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(413) 358-4397

434-436 W Housatonic St
Pittsfield, MA 01201

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules
  • Entreposage du vin

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

all locations that i dealt with were great. the staff was helpful and knowledgeable. i did, however, have an issue with my bill. i understand how supply and demand works, especially in these supply-shortage days. i rented a truck and tow dolly, and because of equipment shortage, my truck was 52 miles from my dolly. in the end, not only did i have to pay for extra gas, but the extra mileage that was granted to me by uhaul was insufficient and i was charged an additional 32 miles. the attendant said that he was not authorized to overide the charge, and on top of that i was charged for insurance on the dolly which i did not ok. in total i paid more than $100 over what i had budgeted for this move. disappointing! if you want to give credit where it is due...it's due on my credit card.

TERREL B. 
Évaluation :
4

The staff is friendly but they do not seem to know how the rental process works.... e.g. the difference between a walk in and a reservation. We had 2 confirmed reservations with online proof and they insisted they had nothing available. Took some heated 'We ate so sorry" conversations and tuffluck it is first come first serve until someone more familiar with the process told the person helping us to go check reservations... And it always takes forever to get help...at least the two times we were in the shop.. The help is always talking on the phone... maybe that is normal...I just do not know.

CORNELIUS M.  |  Premières impressions 
Évaluation :
5

Check in was smooth All good

KEVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Estella B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kathleen S. 
Évaluation :
5

I was pleasantly surprised about how impressive this location was in size and appearance compared to other uhaul locations I've used.

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel F. 
Évaluation :
5

Salesperson was very nice and helpful.

Kenneth S. 
Évaluation :
5

This is like an U-Haul Superstore. I ordered all my packing stuff from there, along with my truck. Great staff, great selection. Very helpful during what can be a stressful time!

Heath I. 
Évaluation :
5

Keep on truckin'

Matthew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katelyn J. 
Évaluation :
5

Went above and beyond to make sure everything was correct. Fast and courtesy check out.

JAMES B. 
Évaluation :
1

Terrible customer service and no staff. The 1 employee at the whole location was awful.

Jake L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eric J. 
Évaluation :
1

My personal information was compromised on the website and a unit was fraudulently rented at the Pittsfield location. The staff at the Pittsfield location were great in helping resolve this issue, but I was more than disappointed in UHaul's response as company. After hours being on hold, and transferred to multiple people, UHaul basically told me they could not support me with this issue (i.e. it was my problem that my information was compromised and UHaul was not going to provide any support in protecting my information - specifically i asked for the same protections as the other clients who were part of the larger UHaul security breach a few months ago).

Dana B.  |  Expérience générale 
Évaluation :
5

All went well. Thank you.

raffaele F. 
Évaluation :
3

Should have made the $20 after hours fee much clearer at time of rental instead of a surprise in the fine print. Pretty disappointed.

Stephen D. 
Évaluation :
5

This is one of my favorite places to rent from. The staff are always so friendly and helpful. When picking up after hours, the parking lot is well lit and easy to use!

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH S. 
Évaluation :
5

Orders without handcart rental should have handcarts removed from the truck. They get in the way and may need to be removed for that purpose.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Expérience générale 
Évaluation :
5

I want to thank Cythia Lavolia of Uhaul scheduling. There was an issue and sh was able to resolve iit immediately. Give her a raise.

David AND Suza F. 
Évaluation :
1

The manager was great. But the staff person who dealt with me was awful. Rude, impolite, the worst customer experience I've had in a long time. That is what caused me to cancel. She should be fired.

Craig S.  |  Expérience générale 
Évaluation :
5

Windshield coulda used a quick clean. Otherwise everything was great.

Jamie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ARLEN G. 
Évaluation :
5

Everyone was extremely helpful and super friendly

Jennifer B. 
Évaluation :
1

I rented off the website that listed a 17' truck. I call and confirmed also. When I got there for pick up this morning poor guy in front of me was redirected to Bennington Vt. I was told they don't do 17' trucks and that I didn't reserve one. I was in a spot and had to meet my movers. No mention of any money back or anything that was on website. Very disappointed. I know what I reserved and I know what I said when I called and I know what the web site offered. I know a scam when I see it. But I was in a bind. What was I to do? Word of mouth, Facebook will work wonders. I think you should honor what you put on your website or be more explicit.

Candice F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trad C.  |  Expérience générale 
Évaluation :
1

Every member of staff I interacted with was impatient and rude. "best service" my foot. Truck had an exhaust leak and the wipers were rotten to dust.

Bret H. 
Évaluation :
4

There was a $20 after hours drop off fee. Yes it was in the contract but not obvious. This seems to be a ridiculous fee just to make some more money. I hope the local independent dealer got all of this.

Michael D. 
Évaluation :
3

The uhaul that I rented leaked significantly causing damage to many of my items. Cab was clean.

Jena D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Zach A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B.  |  Expérience générale 
Évaluation :
4

Definitely would rent equipment again

Christopher C. 
Évaluation :
1

One box was canceled by store on accident. I had to be the one to call around and locate while sitting on hold with each store for 45 min- 1 hour at a time! After locating it, management could not arrange for box to arrive at my location for the week I would be there. Therefore, arrived late. I was without my things for 6 weeks! I planned the shipment to arrive for the one week I would be at my new location. I did have to return to prior location for another month for work. Storage was waved for the month, but not the ins. Manager and GM were not empathetic to my situation. I did not have my husband to help me unload the late box, and was told, “that's not my problem.” I understand everyone is short staffed, but rather than looking to play the victim UHAUL should have understood I was the one without my personal treasures and possessions for 6 weeks. Waving fees does not make up for the lack of empathy.

naomi N. 
Évaluation :
5

S.O.

Nicholas B. 
Évaluation :
4

The van was clean but needed an oil change- light was on. I reserved a dolly and blanket but there was none. Staff was friendly and helpful

Sandra S. 
Évaluation :
5

Inside of windshield could have been cleaner.

Peter A. 
Évaluation :
5

Very quick and easy online rental. Great idea.

Ehren T.  |  Online Move In 
Évaluation :
4

Everything was good and I appreciated that the clerk looked to decrease the amount I was paying for the rental, However, I had already done all the research and was already in the lowest rental agreement. My agreement was complete and already paid for when I showed up so the rental could have been quicker.

MICHAEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronnie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
4

Free cookies

Lucian M. 
Évaluation :
3

Van needed an oil change, collision control activated when we had no cars around us.

Kimberly S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeffrey s.  |  Expérience générale 
Évaluation :
1

The two women who I spoke with/helping me or I should say not helping me were rude and snotty. I will not be visiting this location to do my rentals again. I will be going to a different location until they are no longer there.

JESSICA V. 
Évaluation :
5

Nice location, friendly staff,everything you need in storage

gary s.  |  Online Move In 
Évaluation :
5

Maybe make it easier for the older generation who are technologically challenged to return the truck after hours.

Laurie B. 
Évaluation :
4

Very straightforward! The staff there (8/30/22 at about 3 pm), both at the front desk and the person checking returned vehicles, were super helpful and kind people. They didn't rush me and answered all my questions without shaming me or showing annoyance. This means a lot in a stressful move/rental where worries are already high.

Dejoie P. 
Évaluation :
5

The site was amazing and helpful upon pick up and drop off. However I'm not at all happy that my bank account has been fully charged for rental fee and a hold for $300 is still on my bank account and I am unable to talk to someone due to 20-30 minute wait times. Not happy.

Lisa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian-Logan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen B.  |  Expérience générale 
Évaluation :
4

The check in for pick for mobile pick up was long

Jennifer W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

andre l.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Online Move In 
Évaluation :
1

The local staff was fabulous. And the facility was fine. The reason I'm giving a poor rating is the person I spoke to on the phone prior to going to the facility was nice, but gave me a huge amount of in accurate and incomplete information. She told me that my vehicle storage was inside, and it wasn't. She did not mention that I needed proof of insurance, which caused me to make another trip to the facility. I would not have utilized U-Haul if I had known that they did not have inside storage available, but I had to move, so I had no choice. You need to do a much better job of training your telephone customer service people so that they do not give an accurate information. A transaction should have taken 15 minutes, ended up taking an entire day for me because of having to make multiple trips, arranging transportation , getting insurance and registration information, etc. again, the local staff at the facility was great, but my total experience was absolutely not.

Craig S.  |  Premières impressions 
Évaluation :
5

The lady' I had at u haul was great and helped me hook up the trailer ! She also took it off when I got back great job!!

michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ted G. 
Évaluation :
5

Great customer service! Mark was very helpful.

Elizabeth M. 
Évaluation :
5

Mark the guy who checked me in was awesome made sure lights and all was ok super awesome guy but the guy who checked me back in was a lazy peice of crap stood and watch me unhook no personality didn't even really look like he wanted to be there

Christopher S. 
Évaluation :
3

The roll door is busted. Wont stay up.

CHRISTINE M.  |  Expérience générale 
Évaluation :
5

professional friendly service

Harry D. 
Évaluation :
5

The associate (same guy leaving and returning) was friendly and helpful. A pleasant experience for me and the customer ahead of me returning our trailers.

Gary S. 
Évaluation :
5

This is the best UHaul facility I've ever used, spotless facility, even bathrooms. Well managed, very high marks for service. They can't control vehicles, but we had a 26ft that had over 135k miles. Very clean though. One thing I'd like to add, by charging us a full months rent being one or two days late, we were charged for a whole month. Therefore, you will turn away folks as we keep our locks on till the 30 days runs out. Not a smart policy.

christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jasmine B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Y. 
Évaluation :
5

Excellent service. Thanks!

Charles I. 
Évaluation :
5

Very friendly and helpful staff.

JOHN M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
4

Very large and clean facility. I don't have any complaints.

Alexander H. 
Évaluation :
1

Poor service from the very start. Nothing as stated. Will NEVER use or recommend UHaul again.

molly s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Francis A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

allen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Customer service was quick and on point. This is how all businesses should be ran. In an out no nonsense. Ty for making my experience wonderful

Sharon K. 
Évaluation :
5

The gentleman on the lot was excellent very helpful Your phone check in is poor

Peter S. 
Évaluation :
5

The attendant was friendly and extremely helpful. Only caveat is that the chains wrapped around hitch dragged on ground, requiring me several times to zip tie them.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rita J. 
Évaluation :
2

When the employee unhooked the trailer, he left my electric cord dangling. The cord dragged on the road, got corroded. I can pretty much guarantee that my lights it won't work again.

Jennifer M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rachael F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Farhan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan E. 
Évaluation :
3

Was told a 5x10 would hold a 15 foot truck. Did not, and if would of known would of gotten bigger storage. Instead had to rent 2, costing me even more money

Megan P. 
Évaluation :
2

Was told that all my stuff from a 15 foot truck would fit into a 5x10 unit. Packed floor to ceiling and didn't fit everything so now have to go find a second unit somewhere. Not happy

Megan P.  |  Premières impressions 
Évaluation :
1

I have used this u-haul trailer many times. Justine dus gave me so much attitude I am very hesitant to go back there again. Justine dus was very unpleasant and unprofessional to work with. I was not happy at all

Jay K. 
Évaluation :
4

Positive experience overall. Arrived at 7am to pick up my vehicle and waited outside along with a few other customers for the doors to open around 7:05am. We then formed another line inside and waited about 15 minutes for the first person to be served. When it was my turn the checkout went smoothly and I was given a clean, brand new pickup tuck with only 81 miles on it. The rental was a joy to drive and when I returned it about 8 hours later the drop off went well, though the staff could have been friendlier. That said, I would go back to this location for vehicle rental - the price was right and the equipment top notch.

David C. 
Évaluation :
5

You charged me for moving blankets and a dolly that I did not use. Please refund my card. Staff that were in store when I picked my rental up were awesome as usual (I'm a frequent renter) Perhaps if the woman that was just sitting around when I returned on Sunday was helping the one other staff member there, things would have been done correctly. He was polite and helpful while she just sat there not helping him or other customers. Please refund my card for the equipment that I didn't use. I tried calling the store multiple times today with no answer-

Jodi K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joshua G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ceimar Z. 
Évaluation :
5

Lightning quick sevice

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

carlos C. 
Évaluation :
5

Unit was a bit smaller than expected

Barbara T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ohinene A. 
Évaluation :
5

Pretty seamless. I'm curious how you get the $20/day rate, we just drove across town and back 3x and it was $150 with gas. I was skeptical about 20/day and think 150 was a fair price - just seems a little disingenuous on the advertising. Great rental, would rent again.

Xavier G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

The service was perfect the guy who helped me went over and Beyond to make my experience so good I don't know his name but could you please let him know how well he did

WALTER B. 
Évaluation :
4

Your pre-check photos need to include the vehicle interior

randolph O. 
Évaluation :
4

Two problems: No blankets even though I reserved them. No dolly even though I reserved it.

Lydia R. 
Évaluation :
5

One of the finest facilities we've ever used. Our only takeaway is they need to expand and add covered and enclosed RV spaces….then it would be one of a kind. The staff is tremendous and the GM is outstanding!

christopher g.  |  Premières impressions 
Évaluation :
3

Stop ripping patron off for gasoline. i drove vehicle for 17 miles put $20 gas in before turning in and said i was still short on fill up would cost me $10,62 additional. What horse shit!!

James L. 
Évaluation :
5

Probably the finest facility ever built. Staff was helpful, general manager is outstanding. She was training two new employees. I will say this, the computer program is very antiquated. So much redundancy in it. More drop downs and directions needed. It shouldn't take an hour to check in when all info was given at departure site.

christopher G. 
Évaluation :
5

Very personable folks!!

Regina m K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louisa d.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edward H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin C. 
Évaluation :
5

Great place and even better friendly staff.

Michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lloyd N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa B.  |  Premières impressions 
Évaluation :
5

Should make it a little bit clearer on sit that its 2 floors and no elevator. But staff was extremely helpful and friendly. They answered my questions and explained everything for me with a smile plus great detail.

Helen O.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah F.  |  Online Move In 
Évaluation :
5

I have been calling the toll free number every couple of months and been told the had no units available for over 2 years. We went by and had the time to stop in, and wonder of wonders they had a unit just the size we wanted. Should have stopped in long before.

michele k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

George w.  |  Expérience générale 
Évaluation :
3

The facility manager never returns calls

Meghan D.  |  Expérience générale 
Évaluation :
5

Climate controlled and very secure. Convenient hours, easy unloading and transport to the unit using their carts. Lovely and very clean restroom.

Robert G.  |  Premières impressions 
Évaluation :
3

I find female manager to be mean & rotten. Now assist manager, David I think is his name is friendly & helpful. Rick & Mark are all great employees willing to assist a customer to the best of their abilities.

Dee G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry m.  |  Expérience générale 
Évaluation :
5

Justine runs a very clean and well managed facility

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

collleen d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy M.  |  Expérience générale 
Évaluation :
5

EVERYTHING WAS GREAT, THANKYOU FOR BEING IN PITTSFIELD.

richard k.  |  Expérience générale 
Évaluation :
5

Office staff very helpful and friendly!!

Frank M.  |  Expérience générale 
Évaluation :
5

UHaul Moving and Storage in Pittsfield has served me well. Within the past year I moved to MA and needed a 10x10 climate controlled storage space. When I eventually moved into a small condo in Western MA, I was grateful to have access to the storage at my own pace. Fortunately, I have recently been able to clean out my unit. UHaul Pittsfield is a great storage facility, in fact, the best! I have never seen another storage facility so efficiently run, secure and easy to access. I recommend this storage facility without reservation!

barbara r.  |  Expérience générale 
Évaluation :
5

I especially appreciated the help and understanding from the staff over the phone as my reservation/moving date had to be changed and also the assistance of the staff member who helped me work out everything for unloading and returning my rental after hours when we arrived shortly before closing on January 16.

Joseph K.  |  Online Move In 
Évaluation :
4

Snow plowing covers up storage spot numbers on pavement with snow

Richard D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

heather g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chasity s.  |  Premières impressions 
Évaluation :
2

The store manager was rude and not friendly at all when I fist when to pick up the truck! She wasn't helpful at all!! The guy that received the truck in the evening was very nice and pleasant!! We did rent a storage unit but will see if I can find something else where.

XOCHILT R.  |  Premières impressions 
Évaluation :
5

Justin is and was a true professional throughout my check in process. Bravo to him, Uhaul b is lucky to have him!The problem I had is with the employee who took my storage destination change through Uhaul customer service over the phone not at the the Pittsfield location!!! She put me down to return the trailer to N. Adams Mass. instead of Pittsfield Mass. as I requested!Why would I want to return the trailer 40 miles from the storage facility, it cost me time and money... Ridiculous! I was told it would cost me $100 to drop it in Pittsfield.That is an unfair policy for a customer to absorb when your Customer Service Agent made the mistake not me!!!

BARRY M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Taylor R.  |  Premières impressions 
Évaluation :
5

The staff was VERY helpful and accommodating! I transferred my mom's storage items from another storage business to UHAUL because of the excellent reviews and I am VERY pleased with my decision. I will be closing out another storage bin and transferring those items to this facility. Excellent customer service, clean, safe facility… 5 Stars!!

carole g.  |  Online Move In 
Évaluation :
5

Staff was OUTSTANDING!

Altheia B.  |  Expérience générale 
Évaluation :
2

Except for one person the "storage manager" (forgot his name) the entire staff, in particular the female, were the rudest people ever. We vacated the storage unit because of such a negative customer service staff. My parents are 88 and 87, the storage was rented by them, felt really uncomfortable with the nastiest staff ever! The sliding door has been broken for a few weeks. Replace the staff ASAP.

Patrice W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard k.  |  Premières impressions 
Évaluation :
5

Everything with the facility was great except for one thing that I don't think had anything to do with you folks . EVerything was covered in dust and it'll smelled so moldy when I brought. Things out. Had to wash and wipe off everything.. thanks again . Will use your facility again if need be.

Vandie K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gary d.  |  Premières impressions 
Évaluation :
5

It would be nice if you had inside storage for cars and Motorcycle

eric b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louisa d.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sharron d.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edy k.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick L.  |  Expérience générale 
Évaluation :
5

So Happy the units are indoors and climate controlled.

linda c.  |  Premières impressions 
Évaluation :
5

The staff were all friendly and knowledgeable. I am renting elsewhere and couldn't believe how much better this facility is!

Kimberly G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sherry S.  |  Expérience générale 
Évaluation :
5

I like that it’s an indoor facility and I can do things in the winter… And I will get all muddy and yucky and gross

Heather D.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marissa H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie B.  |  Premières impressions 
Évaluation :
5

Easy access to storage area. Cargo van easy to drive. Had storage area filled and van returned in just a few hours.

susan c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela J.  |  Expérience générale 
Évaluation :
4

Having the access door at only one end was extremely inconvenient when my unit was at the exact other side of the building.

Ashley T.  |  Expérience générale 
Évaluation :
4

You need to warn renters of this unit to cover their stuff with plastic because dust (and once mopping water!!) comes through the seams in ceiling from the unit above. Disaster for upholstered furniture until you catch on. Or too late.

Don w.  |  Expérience générale 
Évaluation :
2

Manager and associates are very crude and unprofessional to customers. I will never do business with this horrible place again. Manager never called me regarding my Uhaul box truck rental and blatantly lied to my face saying she had called. I have proof from my phone records that no call existed. We drove 40 minutes just to be told she gave my rental to someone else. She wasted our valuable time and put a wrench in our plans. My son was spoken to inappropriately and unprofessionally on several occasions and was harassed by her and another associate when he went to his storage unit. Scheduling of rentals is definitely sub standard and needs immediate attention. REMEMBER THE CUSTOMER ALWAYS COMES FIRST !! This is something they do not practice.

Denise B.  |  Expérience générale 
Évaluation :
3

The property is extremely clean and well maintained. The staff for the most part are extremely friendly and helpful. The only 2 not so great things are firstly the price. I have two other storage units at different facilities one of which is twice the size of the one I had at uhaul but is a self contained unit and the other is slightly smaller but is indoors in a climate controlled facility and both are less expensive. While the hours for the facility do make up for price slightly the location kind of nullifies the added hours of convenience. The second issue I had was that I had to purchase a lock from uhaul to secure the unit prior to putting anything in it. After reserving and then paying for the unit I was told if I didn't immediately put a lock on the unit that it wasn't actually mine and could be rented to someone else while I left to run home and get my lock. Obviously I didn't want to lose the money I had just spent on that unit so I had to make a second transaction for a lock which really irritated me. Those two small things were my only issues. As I stated the person who assisted me when I initially rented the unit and the person who closed my unit out were phenomenal. On a previous visit to the uhaul location I was able to work with the owner and she was phenomenal! She was super helpful with my moving process and even sold me on the idea of getting a storage unit at this location. Unfortunately due to a car accident I was never able to fill my unit. I also ended up having to pay an additional month for the empty unit as I was unable to get out to the location and complete the necessary paperwork to close the unit. Overall if this is the only location available for storage units or if you are going to need to make regular trips to this location for truck rentals or moving supplies this option is great!

Jennifer S.  |  Premières impressions 
Évaluation :
5

Been renting a spot out back for my boat for a few years now and again for this winter. And also rented a spot for my RV. Perfect place to store these with perimeter fencing, cameras, smooth parking lot, and security gate, couldn't be better. All the staff is professional and friendly. Great place!

james S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kazuo S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dyane B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cheryl w.  |  Premières impressions 
Évaluation :
4

We rented the unit online with an online move in so we assumed everything would be ready to go. The first time we went was during business hours and we put in our code at the keypad, it welcomed us, when we got to the unit the alarm still went off when we opened it. Then we came after hours (around 730pm) and used our code on the keypad only to see that the code didn't work to open the door. Another person there said we needed a card? We never got a card and this defeats the purpose of the online move in. We put our code into 3 different keypads that night and they all welcomed us and told us we were checked in but wouldn't open the door. We piggybacked with another group and the alarm went off the entire time we were in our unit. I am not sure why it's billed as online check in and online move in when you cannot access the building with the code provided. Fantastic experience other than.

Danielle V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda w.  |  Premières impressions 
Évaluation :
5

I requested information online about the cost to be able to park my 16' trailer on the property. I use it daily so it would only be there overnights. I haven't received the information I requested yet.

Chrome E.  |  Online Move In 
Évaluation :
3

Something white and foamy had entered my storage unit from under the sides, nothing was damaged but didn't like it either.

jody m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

albert h.  |  Expérience générale 
Évaluation :
5

Very convenient. Good price.

Steve B.  |  Expérience générale 
Évaluation :
5

The staff was very outgoing and pleasant to do business with. I was very pleased to have used your company. Thank you Jim

James D.  |  Expérience générale 
Évaluation :
5

Honestly very clean unit. I had no issues with mice or anything which I was very worried about but when I was moving out I didn't see a single sign of any. They have dollys you can use which were VERY helpful. Loading docks which were great for the day it was pouring and I decided to move more things. And the staff were always friendly and helpful. I would recommend this to anyone. It is a little pricey but it was one of the least expensive units I found and I had a great experience here so it was well worth the money for peace of mind.

Kelly C.  |  Expérience générale 
Évaluation :
5

The service at the PIttsfield Massachussetts location is stellar. Great customer service for employees that look like are doing five different functions at once......checking in customers...answering phones, checking truck and storage units, selling boxes and to top it off cleaning and fueling trucks and units!!! They are great ! So if you feel you have to wait on line for a minute too long, be patient. they will get to you and your all important move. Great Job

joseph l.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzanne T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvonne R.  |  Expérience générale 
Évaluation :
5

Facility was one of the nicest and cleanest I've seen. Merci.

Sarah D.  |  Online Move In 
Évaluation :
4

Best storage in town. Je les recommanderais à n'importe qui. Price wise better value than other in the area. Just wish had covered/indoor storage options for vehicles as well. Very little of that in the area.

KRISTY A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Avraham S.  |  Expérience générale 
Évaluation :
1

I had a storage unit for over 5 years. Just yesterday I closed my storage and went to a new company because your staff is unprofessional and rude and I had the worst experience ever with any company period.

Kayla c.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES E.  |  Expérience générale 
Évaluation :
5

This was by far one of the best customer service experiences I've ever had. It was easy to reserve my storage unit online and the gentleman (I wish had gotten his name!) at the facility was above and beyond helpful. This place is enormous and he took the time to show me exactly where the unit is as well as explain all the security features and amenities provided. The unit itself is clean and the building is very secure. I seriously can't recommend this place enough!

Stacy C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert o.  |  Premières impressions 
Évaluation :
5

Very clean and well maintained. Easy to access.

Stewart M.  |  Expérience générale 
Évaluation :
4

Very help oriented staff.

Jaya M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTY A.  |  Premières impressions 
Évaluation :
4

Trying to call is frustrating. Long wait times. Otherwise, excellent experience.

Richard w.  |  Expérience générale 
Évaluation :
1

Too many issues to count. One of which being that uhaul received a double payment (one online, one in person) and only applied one of those payments to my account. No exaggeration: 6+ hours on the phone to resolve and 3 in person visits. Only resolution was a refund. No customer service. Workers are rude and combative. Trash experience for the price.

Jonathon M.  |  Expérience générale 
Évaluation :
3

Prices too high.

Daniel T.  |  Expérience générale 
Évaluation :
5

Justine and the crew in Pittsfield Ma were always helpful and amazing. They are.an amazing team!!

Carla d.  |  Expérience générale 
Évaluation :
5

Best service and very friendly

farhan m.  |  Expérience générale 
Évaluation :
5

Well run operation!

Douglas B.  |  Expérience générale 
Évaluation :
5

Excellent service

Roland G.  |  Expérience générale 
Évaluation :
1

The worst storage place I've ever been to. Good luck getting ahold of any employee for anything. They don't answer the phones and aren't helpful in person. Terrible management. I will NEVER go here again.

stephen r.  |  Expérience générale 
Évaluation :
5

Very efficient. Will use again when needed.

DAVID P.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jan S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Maryanne H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trad C.  |  Premières impressions 
Évaluation :
5

Muchas gracias por el exelente servicio que prestan al brindar espacio extra para almacenar objetos personales en lo personal me da tranquidad

Mercedes C.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marlene w.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dorothea J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tricia L.  |  Expérience générale 
Évaluation :
4

lack of elevator a drawback

Robert K.  |  Premières impressions