Customer Reviews for U-Haul Moving & Storage of Plainville

Évaluation :

5

Appreciated to promise the best service by U-Haul since from Washington DC when my boyfriend Anthony "Tony" Williams and me rented a hitch of trailer by my mother Barbara paid for it to moving to New Britain, CT in August 1981 then getting married on September 6, 1981. However me learned from my parent Robert "Bob "and Barbara Gaudette rented other U-Haul truck in Bloomfield, CT when me six years girl. U-Haul service was and is amazing since me was a little girl. Smack in the Air. Keep other Amazing U-Haul business run of Great Wonderful the Best Ones.  Other Smack in the Air. My Lve was and is for Amazing U-Haul issue. 狼浪 Thanks Disguise Queen BeckyAnn Gaudette Disguise Queen Rebecca Ann Gaudette To be soon Public Queen Becky Ann Gaudette To be soon Public Queen Rebecca Ann Gaudette 狼蘭

Évaluation :

5

They got to be a little more specific about the rental key return drop box did not know they had one and I ended up using a rental pickup lock box to lock number coded 2 the cargo van keys to secure them from being stolen and for me to get charged for them

Évaluation :

5

Cold out very speedy professional

Évaluation :

4

I didn't get a receipt.

Évaluation :

5

Jordon was excellent in accomodating me and serving all my needs.

Évaluation :

5

I had excellent service, and the storage space was very clean.

Évaluation :

5

Be lake this są nice

Évaluation :

4

Odd location where you can only take a right coming out of the parking lot. The trailer was mostly good but the ratchets were incredibly rusted, to the point where you could not really move them. I ended up having to WD-40 them overnight to get them to free up and work properly. Also, the rear chain was incredibly short -- too short to connect to any part of the vehicle, so it did not serve a purpose. Not sure if it was swapped out at some point, but it need to be longer on this trailer because it was useless and left the rear of the vehicle completely unrestrained during transit.

Évaluation :

5

Everything went extremely well and everyone was very helpful. Nothing needs to improve.

Évaluation :

5

I was pleased with this location services the staff was friendly and helpful

Évaluation :

5

Keep up the good work Your staff are amazing thanks

Évaluation :

5

Great and very efficient experience. That's why I always with U-Haul

Évaluation :

5

The particular truck i rented this time needs to be gone through. Normally I'm very happy with the quality of your vehicles and the ease of rental. At first everything seemed fine. First the passenger side seat belt keeps getting tighter and locks up so the only way to loosen is to remove it and start over. The driver side visor is broken and falls down with every bump you hit. Then it got dark out. The headlights are terrible. Driver side is very dim while the passenger side is pointing up and to the right. Can't see where you are going and lots of oncoming traffic blasts with high beams. Very dangerous. We ended up taking backroads from new jersey which took forever. Then to top it off when we stopped to fill up, it wouldn't start. We had to turn the key about a dozen times to get the starter to engage.

Évaluation :

5

The checkin and checkout was smooth and the staff was excellent. Highly recommended for all of your rental needs.

Évaluation :

5

the Planville team is excellent

Évaluation :

1

U-Haul does not work with people during a time of need . U-Haul is very money hungry company …

Évaluation :

1

HORRIBLE CUSTOMER SERVICE

Évaluation :

3

When I went to pick up there was o my one employee and the wait was very long

Évaluation :

3

Customer service and support from the staff at this site was great, no negative feedback there, they seem to be juggling a lot! My biggest issue is the online reservation system and false advertising of costs. First of all, I requested a vehicle closer to my home that showed as "available" when booking the equipment. When the dispatcher called me the next day to inform me I would have to pick up a rental ~20+ minutes further from my home, and that there were no other options closer (of any size/class of vehicle), I was quite upset. I understand that dispatch isn't always able to control the location of vehicles, but if I had known that I would have to drive further to access the vehicle, I would have rented a vehicle from a different vehicle rental company (that would have ended up costing me less time and money to rent than what the UHaul website advertised). One thing that the dispatcher did not inform me about, even though they knew I was going to have to drive further to retrieve the vehicle, is that I would now have to pay a "commercial" flat rate since I was driving more then a certain amount of miles (I believe it was approx. 60 miles) round trip. This lack of information further changed the cost, and further distorted the seemingly low prices that Uhaul advertised all the way through my online process of reserving and "checking out" for the vehicle I needed. These deceptive price practices seem intentional, and took away my power as a consumer to consider alternative options that would have better suited my needs and potentially improve my own financial outcomes. Uhaul - please be upfront with your pricing, and be more clear with what vehicles are available at what locations. I'll be connecting with the FTC's Bureau of Consumer Protection to consider additional actions to hold UHaul accountable for these issues, and try to protect other customers from this type of deceptive pricing practices.

Évaluation :

3

A little nicer of some of the service reps.

Évaluation :

3

I would give a 5 but unfortunately it turned out to be a real mess, in that earlier in the day when I rented a 26' truck to move belongings from another storage facility to U-haul, it got complicated, difficult and frustrating. I had originally reserved a storage unit (10x10x10) but it was determined I needed a 10x15. I was told to just take care when I returned with truck. When I did return, no 10x15 units were available. In fact all that was left was a 10x10x10 and a 5'10x10. It was agreed on but the 2 units were opposite ends of the building and, the smaller unit given was wrong, it was a 5x5x10. I had clearly stated on multiple occasions to the rep a 5x5x10 even coupled with the 10x10x10 would be too small. Ultimately it was changed to a 5x10x10. However all the delays caused us to be late returning truck. My understanding is the young female rep put a note in system to manager not to charge for returning after 5:00 due to the circumstances that happened. I appreciate the willingness to work with me/us but it was a definite challenge to get to that point. I would try again if needed.

Évaluation :

5

Very helpful and supportive staff

Évaluation :

3

I was contacted the day before my rental pick up and was told the size truck I rented was not available and I would have to drive 30 minutes away to pick up the equipment needed. I went to the location the original location in the evening and counted over 15 trucks in the lot as being the same size rental I reserved. I called in the morning and pointed this out and was put on hold. I was then informed a vehicle 'was' available and it just came in. How did 15+ trucks 'just' come in? I didnt appreciate the frustration and delays this caused. Other than this, the equipment worked out fine for what it was rented for.

Évaluation :

5

Everything is fine

Évaluation :

5

Equipment clean and everything in working order. Staff was very professional and explained everything about the rental. Very satisfied!!

Évaluation :

5

Nice and fast customer service

Évaluation :

4

Person who checked me in was a little anti social and clearly did not want to be there but was effective. The gentleman outside that got in the trailer and consequently we dropped the trailer off to was energetic and super helpful. Equipment was clean and fine. Will use location again but first person and 40 min turnaround prohibits top score.

Évaluation :

3

Do not double charge again

Évaluation :

3

We were charged an additional 16 fee that was not expected. We were told that our total bill would be 19,95+95 cents per mile +tax. We were not told about the additional 16 until the last minute.

Évaluation :

4

Everything was terrific. My only critique is with the APP. The app was having trouble loading, it would let me take a photo of the dashboard. I am still not sure if my check out on the app was complete. You shouldn't need the app to check out. People should be able to do it through email or paper

Évaluation :

5

Nothing. Everyone involved with my rental was very professional. Thank-you

Évaluation :

1

Your facility was okay. Everything was clean and nice. Well, lityour attendant rented me. The wrong size unit showed me one, but rented me a different 1 a lot smaller and when I was going back to complain and get the right size unit. Your garage door almost took me out of my motorcycle and made me crash. There's significant damage to my vehicle. There's significant damage to myself. I am going to pursue this further.

Évaluation :

5

From our point of view, nothing more to be done to improve; just maintain. Thank you Plainville U Haul!

Évaluation :

5

Staff was fantastic on pickup and rental return. On pick up, after the trailer was attached to my truck, it was found there was no brake fluid in it. They quickly hitched up a 2nd trailer. I returned this one immediately after stopping and noticed a damaged side wall. They provided the 3rd trailer which worked out very well! With issues with the 1st two trailers, I'm saying trailer equipment apparently is not looked at well enough to see if maintenance or repairs are required before they are rented again.

Évaluation :

2

Understaffed. Long wait time to pick up truck. App wouldn't allow me to take photos and upload them.

Évaluation :

4

I was very disappointed that the first truck I was issued for rental did not start. After finding out that the truck did not start, I needed to wait quite some time (approximately 20 minutes) in line to get another truck. If possible, I would recommend that vehicles are tested to see if they start on a daily basis. At the very minimum, once the weather starts getting colder, vehicles should be tested to make sure that they start.

Évaluation :

5

Very good

Évaluation :

4

Vehicle was ready on time, it was straight forward getting paperwork done, drop off was ok. Good experience

Évaluation :

2

We reserved a 4x10 trailer but the one we got was actually smaller than listed (measured 42 inches across and only 7 feet deep). This caused a problem since we had to find a location at our destination in RI to switch out the trailer for the correct size.

Évaluation :

5

keep up the good work!

Évaluation :

1

Only 1 person working the counter with a line of 3 customers waiting for service. The office staff wouldn't come out & help. 3 of them just stayed in the office laughing and talking. The only time one of the people came out was when the lady at the counter was trying to help all of us at once. The office lady just came out to tell the counter lady to help only one customer at a time and when I tried to talk to the office lady she walked away back to her office.

Évaluation :

4

I don't understand why I was charged for gas because I returned the van with visually the same fuel gauge reading as when I started. I only used it to go 36 miles. And I was charged 0,99 cents per mile. Thirty six dollars is a lot of money for me. If I had known I would have put 2 gallons of gas in for $4.60. Is there any way for you to reimburse me $31? Merci.

Évaluation :

5

Nothing, staff was friendly and helpful.

Évaluation :

5

We plugged our RV in the outlet to charge the house batteries. Twice we arrived to find the batteries dead. We complained about the fluctuating voltage but it was not resolved. Our surge protector won't work when the voltage fluctuates. There was an ice cream vendor parked near us. His electric draw may have had an impact.

Évaluation :

3

On pickup the vehicle should be easily located so the customer doesn't have to walk around for 10 minutes trying to find it in a huge lot with lots of similar vehicles.

Évaluation :

5

I have rented from this location several times. I appreciate the thorough service I received and the ease of rental.

Évaluation :

1

Waited 40 minutes in line with only 3 people ahead of me, even though I made a reservation online. There were employees in the office playing with a dog instead of assisting customers. Your pricing is extremely misleading- $29,95? HA! What a joke! It was $100 for the afternoon, not including the gas I put back in. 10/10 would NOT recommend using U-Haul as a company, and ESPECIALLY not this location. I'm sure everyone before and after me will agree that location does not deserve business.

Évaluation :

3

People behind the counter were friendly and nice but seemed like they needed more training. The three times I went there it took a long time waiting to be served. Every time there was a lot of frustrated people waiting for service. It seems more like a management issue then a employee issue.

Évaluation :

5

Lines can speed up little. But other than that. The customer service was awesome.

Évaluation :

4

Good experience. Helpful staff.

Évaluation :

5

Check engine went on

Évaluation :

4

Lower the price, especially the per mile rate.

Évaluation :

5

Issue dropping off truck, there was no one there to check in the truck

Évaluation :

1

I rented the truck at 1/4 gallon and returned it at 1/4 gallon. Drove 12 miles total and added 2 gallons of gas. This location is now charging me $60 claiming I didn't refill the gas.

Évaluation :

2

I rented a trailer and it went fine. But I returned it a day early and did not receive any credit. I couldn't park the trailer back in its spot due to the packed aisles UHUAL designed. I hurt my back just wrestling it free enough to get my F-250 free. When I went inside there was a long line of customers. It wasn't moving. I guessed the wait would be a half hour so I just left. This place has high employee turnover. It's obvious most employees are training. They should have a small tractor to park the heavy trailers for you. And not force you to execute a perfect trailer parking maneuver.

Évaluation :

3

Front desk was unhelpful. Told me to go outside and find someone to help me with drop off. When I finally found someone, he said just to leave keys in truck. Found out later that this did not close my transaction. Had to call customer service so they could call location and get in closed.

Évaluation :

5

N.D.

Évaluation :

5

I have forgotten the name of the very kind lady that took care of me Thursday morning but she was very, very nice and provided everything I needed. She is an asset to your company. The truck was perfect and spotless as well as the equipment we brough along like the dollys. The facility was professional and clean. Great job!

Évaluation :

4

First, get your damn app working. It sucks. Would not geolocate or scan the location code. I should not have needed to stand in line. Next, how about proper staffing levels? You don't have nearly enough people. The poor manager was running her ass off.

Évaluation :

5

Service was excellent!!!

Évaluation :

5

Very pleasant helpful staff!

Évaluation :

5

Agradecida de sus servicios y pudieron complacer mis necesidades..

Évaluation :

5

I have no complaints except that they're always busy! So, plan to stay there at least 2 hours or so, If You need further assistance in the process!

Évaluation :

5

Young lady was very helpful… gave a lot of information

Évaluation :

4

Online payments should be easier to access and trash shouldn’t be so much money to throw out little things, but other than that it was a nice Uhual experience.

Évaluation :

5

Chantelle you're the best. This place is one of the best places I have ever done business with because of you. Keep up the great work. Thank you. Mark

Évaluation :

3

Your ad said 59,95 after reserving that price online, getting a confirmation, I was surprised that the price was totally different when I went to the location to load my stuff. This was very disappointing.

Évaluation :

5

It was quite an awesome period of time to use the facility

Évaluation :

5

Jordan was very helpful and so was the women in the storage facility she very helpful.

Évaluation :

1

My unit I ordered had someone else's stuff in it. They didn't have any other units like it was sent 20 mins out of the way at another facility. Was told I would be compensated and they set it up went to the other facility had no clue, was also told I would be getting 20 miles free for the extra drive but then billed for it so all around was just all BS

Évaluation :

2

how about when I get refunded you can ask me this question again. Storage was closed informed Liz assistant manager that day before 3 o'clock had a phone call Sunday verified day question me if we closed. It's like Liz doesn't know what she's doing because she called me on Sunday and questioning me if we closed up the storage and I know after my first month, I came down with a cash payment, and that was accepted I had no idea that was on auto pay I can't remember the managers name. I went to high school with her and told me if I had any problems to contact her. I just can't remember her name.

Évaluation :

5

Very friendly staff, from the moment we pulled up we got help with the trailer, our Subaru was very well secured and tied down, we drove from Orlando, it took us 3 days because of the storm but we did it without any problem. The truck is a little bit noise inside the cabin, the driver seat is comfortable as well as the passenger. Also the staff in Orlando was very helpful. I will do it again.

Évaluation :

1

Please provide a partial refund for days i didn’t use the unit your prices are outrageous

Évaluation :

5

I did not move out 8-6-24 . I move everything out of the storage unit on 7-31-24. Not 8-6-24. Jordan one of the associates at Uhaul in Plainville Ct was suppose to go into my account 7-31-24 and close my account saying I was done with storage but he never did. This is not the first time I had issues with Jordon.

Évaluation :

2

I loved every part of the experience except the last week and a half. My contract went through the 6th, I was able to get movers and had them clear out the storage and locked it up to return once I had more time to give keys, etc back (and not keep the movers waiting). My contact on my account got a call prior to me and then U-Haul followed up with me. They said they realized the unit was empty. I agreed it was, I had locked it up and would be in before my timeframe. The impression I received was that I needed to come in immediately as did my friend. I explained I would be in on the weekend prior to my timeframe expiring. I then received another phone call as did my friend. When I called back they said the unit was empty, I agreed it was but that I would be in before the timeframe. When I went in on Sunday, I went in and unlocked the unit-and turned the door opener back in. I asked why the calls, and was told that the unit was open, it had been locked when I went up that day. It have three concerns, the first being that my friend was notified prior to me, the second being that no one had said it was unlocked just that it was empty, and when I went up it was locked and the final is that it felt like they wanted the unit to be available. I had paid through a time period, unsure why if it is empty or not would matter. The experience was overall great until the last week and a half.

Évaluation :

4

Sales associate needed lots of help. He had to go get a senior associate. No problem for me- but what if the senior associate was busy with another customer? I don't blame the guy who helped me- but he should have been properly trained before throwing him into the fire. I noticed he had problems with his previous customer as well. This is a management issue. Thanks

Évaluation :

5

Blake was very helpful, knowledgeable and friendly.

Évaluation :

4

Clean, safe, reliable, friendly.

Évaluation :

3

Only thing disappointing and not well maintained was restroom area

Évaluation :

5

I love the experience with this u-haul facility. Very clean and helpful and good people who work there Carlos excellent person and explain everything really good

Évaluation :

5

Jordon G was the best (front desk).

Évaluation :

1

The folks at U Haul Pinacle Rock in Plainville, very knowledgeable and friendly. I feel all those that I come in contact with, really like their jobs.

Évaluation :

1

Sold my unit, I contacted them to try and make payment and they wouldn't accept it

Évaluation :

5

Worked out perfectly and very helpful and friendly staff

Évaluation :

5

I have to say that pam and everyone at the Plainville facility went above and beyond for me and my storage unit the whole team is amazing and I would tell everyone to use the Plainville U-Haul because they are all kind courteous welcoming a credit to the company

Évaluation :

5

Chantelle was very helpful & knowledgeable both on the phone and in person. She truly went above and beyond while assisting me. I do think it is rude to call a customer and tell them their reservation doesn't matter. Any person can walk in and take the place that has been reserved. Why bother having the option to make a reservation online?

Évaluation :

5

Found the staff to be very professional and courteous. Storage area was clean and well kept. Thank you Chontelle for addressing my storage needs.

Évaluation :

5

Jordan G. was excellent to work with in setting up the unit rental.

Évaluation :

5

The staff at the Plainville,CT location are great! Genevieve was super helpful with our UBox rental when we were ready to move out. There was also a gentleman who was extremely helpful with my anxious daughter as well but I didn't get his name. (He had a high, curly ponytail.) Thank you to everyone at that location!

Évaluation :

1

General Manager of this facility is extremely rude. Scanner that operates the door for entrance into the storage facility does not work, you have to swipe your card many times before gaining access. The point to understand is that this door is the only door leading into the storage area. This facility claims you have access to your belongings 24/7 but it's not true for the controlled climate storage facility. I will not do business with this facility ever again.

Évaluation :

4

On my last day as I was taking my furniture out the wall was coming down …. It was a scary situation … my daughter almost got hit by the pieces that were falling we had to rush and remove all the things cause it was dangerous but other than that never had a problem at all

Évaluation :

3

Lack of communication between employees - And no one ever answers the phone when you call. And if they do they put you on hold for a very long time. Other than that , Pam who assisted me when my storage unit was locked out for no reason was very helpful.

Évaluation :

5

Staff was great and the dollies helped me move everything quickly and efficiently!

Évaluation :

5

I can't say enough about calib . Great kid . Friendly , and Very help . Please give him a raise

Évaluation :

5

She was very friendly and spoken very well and professional, and understood what I was going through. I'm very caring..

Évaluation :

5

Best storage place and best employees, hands-down

Évaluation :

4

Everything is good. From an affordability standpoint if it can be improved, making the price a little lower.

Évaluation :

4

Just started using your storage facility.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Used the under roof storage for the RV during the winter months and had absolutely no issues at all. Had electric hookup with hours of automatic on off to keep battery charged, very secure and cameras on 24/7, never once saw evidence of critters period, the staffing was always helpful, Well worth the piece of mind.

Évaluation :

5

I needed to store my belongings for 8 months. My unit was secure and easy to access anytime/ any day.

Évaluation :

4

Secure, average cleanliness, sometimes garage door didn't work but that was resolved, little confusing with the beeper and when to click to unalarm unit. Staff friendly and helpful. Reasonable expense.

Évaluation :

4

It was overall great. One issue with the website. It allowed me to reserve an indoor rv storage spot last October which clearly did not exist. The staff was very accommodating as I really wanted indoor storage and found me a covered storage space. Clearly a disconnect on what is really available versus what the website showed.

Évaluation :

5

The personnel was very friendly, very helpful and I couldn't ask for a better storage unit. Customer service was absolutely wonderful.

Évaluation :

3

Very convenient would highly recommend using this process. Online experience is a must have.

Évaluation :

3

I did have a couple of unpleasant experiences with a General manager for a payment I wanted to make threw a helping resources and the experience was unfavorable by management as well as a staff that look like was friends with personal incharge , other then that pretty good that why I choose average.

Évaluation :

5

Everything went very well thankfully

Évaluation :

5

Not enough help at the counter

Évaluation :

5

Carlos Gomez was wonderful to work with! Very knowledgeable, courteous, friendly, and helpful!

Évaluation :

5

Even though it was very busy and Madeline was the only one there taking care of customers she had everything under control and was very polite and courteous I give her a 10 in her work it was my first time ever talking to her and her service was great yes indeed I would recommend this U-Haul to anyone thank you

Évaluation :

3

I purchased a lock in the facility and the rep failed to know that the lock didn't meet the requirements and I was required few days later to purchased a different one without the option of a refund. My unit was locked with another lock and I went and removed my belongings and canceled the unit contract