Évaluations des clients U-Haul Moving & Storage of Plano Allen

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Plano Allen

Cote générale :

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LAUREN I.
Évaluation :

This was the only uhaul location that treated us well and made sure a truck was ready for us when we needed it. Their offices were also very nice and they were very professional.

Gary R.
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Le client n'a pas laissé de commentaire.

DEBBORAH H.
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Le client n'a pas laissé de commentaire.

Brendan K.
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Le client n'a pas laissé de commentaire.

derek g. | Expérience générale |
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Le client n'a pas laissé de commentaire.

CHRISTOPHER C. | Expérience générale |
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good service

JAMES L.
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Le client n'a pas laissé de commentaire.

Cheryl N.
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Le client n'a pas laissé de commentaire.

Robert D.
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Le client n'a pas laissé de commentaire.

VENITTA B. | Expérience générale |
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I am so sad to rate you so bad but I had my stuff in storage from 2012 till 2020.. 3 plus lay offs a hurricane surgery pandemic and more....after all those years and rate increases 135 to 185 and being told everything is ok no problems I let the insurance go.... only to find 3 bug rats dried up and ate everything from top of unit til floor and couch and chairs and books and pictures an plastic dolls chewed up..... after 10000 dollars this is what I get...... unbelievable........hope we don’t get sick from rat droppings Nice means nothing when what I paid for did not happen

Todd M.
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Le client n'a pas laissé de commentaire.

Amy F.
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No surprise charges!!! Flexible with dates and times. Perfect experience

Dwaunyetta B.
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Le client n'a pas laissé de commentaire.

George C. | Premières impressions |
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Staff outstanding. Very detailed explaining everything.They made me feel welcomed and at home. I feel with the security measures in place I’m not worried about my belongs. I made the right choice.

Julio G.
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Le client n'a pas laissé de commentaire.

Everett N.
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Person working was helping someone else , acknowledged me said he be a few minutes. Dropping off the equipment was painless took maybe 15min.

Devonta D.
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Le client n'a pas laissé de commentaire.

Jaime B.
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The young that helped when I pick up my truck and dropped it off was awesome friendly,very kind,polite and very knowledgeable,sorry I didn't get his name but let him know he did a very good job!thank you

Sherri J.
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The process was hassle free and Mr Gay was excellent! I will definitely use this location in the future and recommend to my friends and family!!!! The only negative thing was the van smelled like cigarettes but of course that's not your fault.😉

Sadaf H.
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Le client n'a pas laissé de commentaire.

Jordan I.
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Everything was perfect, just had trouble finding the key drop off after hours. The picture shows an orange box on a pole when in reality it's a slot in the door. No big deal, just took me a couple minutes to figure out where to drop my keys

Socrates C.
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Le client n'a pas laissé de commentaire.

Scott W.
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Le client n'a pas laissé de commentaire.

blake F.
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Le client n'a pas laissé de commentaire.

Corinne W.
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An employee came out and asked if I needed help as I struggled to get the key box open. He was wearing a mask and very kind. Great staff!

erwin D.
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I really appreciated the young man who helped me. He talked fast and was very friendly. You don't see this kind of service in rental places. Continue to keep the store clean and affordable prices and I'll continue to rent from this location. Thanks

VICTOR C.
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Le client n'a pas laissé de commentaire.

Thomas D.
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Le client n'a pas laissé de commentaire.

Sandra M.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

Gary P.
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Very helpful staff, truck was clean, overall very good experience

Miguel B. | Expérience générale |
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Had several visits to this location over the course of a month or so and all my interaction with the various employees was exceptional. I wouldn’t hesitate to do business with them again. Excellent experience overall.

Carlotta Z.
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Le client n'a pas laissé de commentaire.

James C.
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Le client n'a pas laissé de commentaire.

Ashley L. | Expérience générale |
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The door to my unit was broken. I couldn’t open it myself because of it being broken. It slammed shut very hard while I was inside of it and almost hit me. The management never responded to my multiple calls and email. I asked the office almost daily when my door would be fixed for three weeks and it was never done.

jay j. | Expérience générale |
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The young man that helped me at the service desk was Great!!

elizabeth T.
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Le client n'a pas laissé de commentaire.

Hillary F.
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Every staff member I interacted with was fantastic and helped me as much as they could. Hiring and training staff seems to be the only thing Uhaul does well. I booked my experience online and every single thing about it was awful. The website is garbage, the rental process is a joke, and ensuring I got what I needed was non-existent. the website promised me everything and then the staff of the THREE locations and a call center had to do everything they could to fix the problems your website caused. Turns out they couldn't because Uhaul corporate is a tire fire. They tired and they tried hard. You just let your staff fail in a broken system run by people who have no idea how online interactions should work in the year 2020. I've literally never dealt with a company that has such amazing staff and managers and such awful customer experiences and corporate operations. Seriously get your shit together Uhaul. Your staff don't deserve to deal with your incompetent messes. The only way I will ever use Uhaul again is if I have to and I can talk in person with a staff member the whole time because the customer facing staff is the only competent thing about your miserable company.

james m. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Laura F.
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I've rented from this location several times. Everyone has been super helpful. I feel like they genuinely want me to have a good experience. I'll continue to go this spot for any needs Ihave.

Nancy N.
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Vehicle was clean and appropriate for my moving needs.

Christopher L.
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Everything worked easily for us and both agents at the counter were really friendly and easy to work with.

tometria D.
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Le client n'a pas laissé de commentaire.

Donna H.
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Professional caring service

Michael K.
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Le client n'a pas laissé de commentaire.

Brian B.
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Move went much better than using my SUV again. Friendly and smart staff. Thank you

Christine S.
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Le client n'a pas laissé de commentaire.

Richard M.
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Thanks

Robert R.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

Bryant H.
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N/A

james m. | Premières impressions |
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Scott was very helpful and great to deal with.

Rachael B.
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Everything was great

David P.
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Le client n'a pas laissé de commentaire.

Pablo V.
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Le client n'a pas laissé de commentaire.

George K.
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Le client n'a pas laissé de commentaire.

Shawn G.
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Le client n'a pas laissé de commentaire.

Hunter S.
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The clerks attitude was rude. He seemed as if he was irritated that he had to help us. I understand you have 3 people waiting in line at 7am, but we don't particularly want to be there. We have things we need to do too, but we need help doing it. We don't want to pay money for a “lift” or a move. But we need help, so show us a smile, and be helpful. Advice: Finish with the customer you have before proceeding to the next. We were late for an appointment because the clerk said he had to go help the next customer before helping us load our vehicle onto our dolly. I was super disappointed. We were at uhaul at 6:50am and did not leave until 7:40ish.

Theressa M.
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Le client n'a pas laissé de commentaire.

Damian P.
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Le client n'a pas laissé de commentaire.

William W.
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Le client n'a pas laissé de commentaire.

John L. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Vernon S.
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I will use and recommend for storage as well as moving. It is close and fully equip as far as I van see.

Randall L.
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Le client n'a pas laissé de commentaire.

Derek H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

tracy T.
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The Guys there Always Great!

Jerry T.
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All was good. Awesome customer service.

Esther C.
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Le client n'a pas laissé de commentaire.

Monica K.
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Le client n'a pas laissé de commentaire.

ANGIE M.
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Le client n'a pas laissé de commentaire.

Leslie W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LILIAN V.
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Customer service was not satisfactory

Sinisa J.
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Le client n'a pas laissé de commentaire.

anderson L. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Michael A.
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Small parking lot with 3-4 parking spaces. Jordan G. was very friendly, helpful and efficient during the pick up and drop off process.

JUANETTE A.
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Le client n'a pas laissé de commentaire.

ANTHONY H.
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Le client n'a pas laissé de commentaire.

CURTRESHA F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

CURTRESHA F.
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ALL STAFF SCOTT , BREA I BELIEVE THATS THE YOUNG MANS NAME AN JORDAN ALL WERE VERY COMFORTING AN HAD AMAZING CUSTOMER SERVICE. THANK YOU ALL

Jameshia H.
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The gentleman was very courteous and professional.

kathleen b. | Expérience générale |
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Scott and the other guys were very friendly and helped me out so much. Thank you guys enjoyed my stay felt safe at all times.

Justin W.
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Le client n'a pas laissé de commentaire.

Kevin C.
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My customer service gentleman was quick, exceedingly polite, and informative.

dave H.
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This survey refers to the physical condition of the facility and the truck we rented, which was fine. But the online pickup was terrible and the appliance dolly, which we ordered, was not with the truck at pickup. Not sure I will do online/after hours pick up again.

Kimberly W.
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The man that helped us was great. Very friendly and great customer service. This was the first time I have ever used U=Jaul and he was very informative. I will recom6this place to my friends.

Terry W.
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Le client n'a pas laissé de commentaire.

cassandra h. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Virgil W.
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You should at lease have the trucks front end alignment done every so many miles. This would make most of the rides better. The attendant was very professional Five Stars*****.

David M.
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The process is very flawed. Online reservations encourage you to save time by checking in online. I did. But it certainly didn't save me any time. When I got to the place, there were three people ahead of me (Saturday morning at 8) and the man went through the same process with all of them. I thought that if checked in online I could pick up the keys, sign some papers and be on my way. Not so. 40 minutes later I had the truck. It was a painful wait because I had paid by the hour movers coming. When I got up to the counter he had to get my license because the backside wasn't recorded. The online checkin had me scan my license front (optional). I didn't do the backside since it was also optional. Again, not so. He had to have the backside too. The rental itself was fine. Sure, the ABS light came on a mile down the road but it didn't seem to affect anything. 1. Have an express line open for those who have taken the time to check in. 2. Have more than one line and more than one person working during the heavier traffic times, such as Saturdays. 3. Also, the question "How would you rate this location overall?" has multiple meanings. Do you mean the physical location or the service at the location? Very different questions.

Robert M.
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Le client n'a pas laissé de commentaire.

David C.
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There was damage to the car dolly which didn't affect functionality, but was not marked as a pre-existing issue and I had to request that to be addressed. UHaul Agent put stickers to indicate the existing damage.

Wendy V.
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Le client n'a pas laissé de commentaire.

Ricky H.
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Nothing that I can see.

Caroline E.
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Le client n'a pas laissé de commentaire.

Caroline P.
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Be sure that the person that is driving feels comfortable such as adjusting the seat and mirrors.

Patrick S.
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Le client n'a pas laissé de commentaire.

Anna W.
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Le client n'a pas laissé de commentaire.

Diane B.
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Le client n'a pas laissé de commentaire.

Robert R.
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Le client n'a pas laissé de commentaire.

Duane Z.
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Initially the rep stated that they could not accept the trailer. Mentioned I changed the original drop off location to there. He had to double check. all worked out

Alma B.
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Everyone was so prompt and nice.

Casey S.
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Le client n'a pas laissé de commentaire.

Aloyce C.
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I have never paid $100 for a local uhaul rental in my life. Something is definitely wrong here

Donato L.
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Service Representative was great! Excellent customer service

Domonique F.
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Le client n'a pas laissé de commentaire.

Grover M.
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This location has excellent customer service. Warm, positive, friendly and helpful. Don't change a thing. The young man st this location should be training other customer service reps.

David C.
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Gentlemen that helped me were very friendly and fast. And I appreciate how quick and painless the whole process was. I was able to drop the van off, hand the keys to your employee that met me at the van, then I was on my way. Great experience!

Rafael H.
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Le client n'a pas laissé de commentaire.

Marc M.
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Alex was a wonderful help to us. He made sure we had the exact right size truck we needed and referred us to Movers company. Great rates and real pros.

Hyesook E.
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Le client n'a pas laissé de commentaire.

Mohammed F.
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Le client n'a pas laissé de commentaire.

Jon S.
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No place to return truck. Staff says no returns here yet this was where uhaul.com told me to take it

Lisa M.
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Le client n'a pas laissé de commentaire.

Louanne N.
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Quick service. Met my needs.

angie C.
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Everything was great!

Leslie C.
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Le client n'a pas laissé de commentaire.

DeAngela S. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Megan M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

John B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Thomas K. | Expérience générale |
Évaluation :

I couldn't have asked for a better professional encounter than I did with Scott, Michelle and Brianna. Moving can be a difficult time and their help made it possible to store and move my possessions in an efficient, and timely manner. The facility is in excellent condition. The help is greatly appreciated. Thank you UHAUL for having such a wonderful staff.

Thomas K. | Premières impressions |
Évaluation :

I couldn't have asked for a better visit. Michelle Irwin opened my account and walked me through the process and answered every question I had. The facility was organized, clean and met all of my needs. I didn't hesitate to seek out a U-Haul facility for my move and storage and have dealt with the company for years. I was very fortunate to have Michelle handle my account and she should be the model for all of your representatives. Thank you

john m. | Expérience générale |
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Top notch storage facility.

george w. | Premières impressions |
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greeted at the gate, logged in quickly and escorted to unit. very pleasant and professional. facility perfectly maintained. had a hard day driving, so this was a welcome experience.

Amanda M. | Premières impressions |
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Staff was very helpful and got me set up with my unit very quickly.

eddie c. | Expérience générale |
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Fantastic experience at this Plano facility. Very accommodating with my situation. Greatly appreciated!

nora b. | Expérience générale |
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Pleasant experience dealing with staffs there. Thanks.

James M. | Expérience générale |
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Very friendly and helpful staff.

Paul N. | Expérience générale |
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The definition of customer loyalty is when you stop shopping. You always go back to the same place. The service and friendliness we received here will make us loyal customers at this location .Thanks

Lyle C. | Premières impressions |
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Excellent service from start to finish. The owners Scott and Michelle were so friendly, helpful, and accommodating. Their employee Brianna was very helpful, identifying the best places to get fuel.

Jet E. | Premières impressions |
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The attendant was beyond helpful and knowledgeable.

Alejandro H. | Expérience générale |
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Well run establishment.

eddie c. | Premières impressions |
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Michelle was very helpful setting up my storage unit and provided useful info at check-in. Would definitely recommend using this location. U-Haul Moving & Storage of Plano Allen

James M. | Expérience générale |
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Na

Geraldine G. | Expérience générale |
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Great place

nicole h. | Premières impressions |
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My experience was quick and easy. Everyone answered my questions and I felt that the entire staff was kind and efficient. I would recommend this establishment to anyone.

John S. | Expérience générale |
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Warmer than expected for climate controlled 80 degrees, everything else was great.

Gregory M. | Expérience générale |
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Excellent

Alejandro H. | Premières impressions |
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Excellent service at this location. Very detailed explanation of how the everything works and Uhaul’s processes are fully explained.

Todd G. | Premières impressions |
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Very nice friendly service. Only upgrade I’d recommend is to place a Keurig in the office for caffeine deficient customers.

Christina T. | Premières impressions |
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Rep was polite and took time to explain the process

Martin F. | Premières impressions |
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Nicely maintained. Easily accessible. Manager worked with me to find the best unit.

Ivette F. | Premières impressions |
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Great service, nice helpful people and nice curtious manager.

Terreca F. | Expérience générale |
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Much nicer than most places I have used. Always professional. They do it right

George C. | Expérience générale |
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Staff is outstanding

Dera E. | Expérience générale |
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I ran in to drop off my moving van, already late to work. Michelle offered to take care of everything and email me the receipt. Sure enough the email came through with everything handled perfectly!

PERFORMANCE S. | Expérience générale |
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Over ten years using their storage and no complaints. Good location and easy to use.

KINNON M. | Expérience générale |
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Great service and location. Only left because I moved out of the area.

patrick r. | Premières impressions |
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Keep up good work!

CARLOS V. | Premières impressions |
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Only inconvenience is no direct access. Attention from the manager was good and the reception of the truck fast and efficient.

April H. | Premières impressions |
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Every one was helpful and nice thanks

John R. | Expérience générale |
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Very helpful people.

Joe d. | Réservation |
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New management didn’t know what they were doing .big confusion Getting my new storage unit was Big fiasco glad that’s over with.

James M. | Réservation |
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Clean, secure and conveniently located.

debrorah m. | Expérience générale |
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Do not pro rate rent ! Bad ! Only use storage 10 days and must pay full month !

Heather C. | Expérience générale |
Évaluation :

Facility was clean, access was fine. Reservations and confirmation process needs add’l clarification and instructions. I could never get the actual facility by phone, only a nat’l center.

Cory D. | Réservation |
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Great customer service.

kathlyn o. | Expérience générale |
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Very neat and clean

RICHARD R. | Expérience générale |
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office staff was always very helpful and friendly

Non reviews have been submitted for this location.

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