Le client n'a pas laissé de commentaire.JUSTIN N.
Customer Reviews for U-Haul Moving & Storage of Plano Allen
Pour nous contacter
Plano, TX 75023
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.YEO ANDREW L. | Expérience générale
Le client n'a pas laissé de commentaire.AMRAL LIVINGSTON J. | Expérience générale
Le client n'a pas laissé de commentaire.Pat K. | Expérience générale
The air didn't work and it was 100 degrees todayDJUANIA CHANNELL A.
I've rented from this location a number of times and the team is always friendly and helpful and the equipment is consistently clean and ready to go. They're conveniently located on 75 and open earlier/later than most locations, which is great. I had some unexpected problems on my end this time and the team, particularly Bobbi, truly went above and beyond to help me when it would have been easier not to. I genuinely appreciate it and will make a point of renting from the Plano/Allen location in the future.Deborah Angell S.
Huge issue with first location I tired to pick up a van at, because I am in the process of getting a Texas license and gave my California license up to get it, I had a temporary license from Texas on regular paper this created a huge delay In my day over an 1hr 1/2. Should seriously consider a secondary option in this case, maybe one where you can enter your info such as the valid tx drivers license number that was on my permit and etc.AUSTIN F.
Le client n'a pas laissé de commentaire.WILLIAM R.
If I could give this location 100 stars I would! Extremely helpful and kind. Bobbi really helped me and my family out with a truck and the right storage unit. Excellent customer service and would recommend anyone thinking about moving to come to this location!MICHAEL B. | Premières impressions
Easy checkout experience, the guy who checked me out was great and very professional, store was clean smelled great unlike other Uhaul.Justin H.
We used the storage facility for 6-months. The process was easy and straight-forward. I would definitely recommend the service.Larry P. | Expérience générale
The manager was super friendly and helpful in get us comfortable with the truck and making sure we got the supplies we needed.THEBE B.
My daughters drawings who passed away were ruined. Take note I was in a climate control unit that was full of MOLD. I have the pics. Bobbie the Manager was delightful when I was going to rent a unit. She never took my calls again. The only one that is kind there is the tall African America young man that work there and she does not treat him well. Bobbie was in the office and she could hear me speaking about my daughters art, but never came out to speak with me. She needs another job. Customer service was never taught to her.Diana F. | Expérience générale
One location didn't have what i needed, she called ahead, put notes in the system and made my next visit to uhal smooth.Shatoya M. | Premières impressions
From the moment we picked up the truck we were impressed! The place is spotless the owner is extremely helpful, kind, and professional. They have a great process for pick up and drop off. Extremely organized. Can't say enough great things about this place. We will definitely ONLY use this UHaul location in the futureGlen S.
The a/c kept cutting out on days where it was 95+ degrees. Otherwise the whole process was relatively easy.PETER S.
My autopay was somehow disabled by the staff. The credit card company said NO ATTEMPT WAS MADE to collect payment. My unit was locked then broken into. Many things stolen. Nothing done about it. DO NOT RECCOMEND this place at all!!!JANET G. | Premières impressions
Le client n'a pas laissé de commentaire.NAFEA A.
Scott and Bobbi are the best.Charles L. | Expérience générale
Bobbie was preside and friendly! She made my entire process enjoyable and smooth. ]CrystaL S. | Premières impressions
Bobbie provided me with excellent service!! She provided me with excellent customer service and was so kind!! She went above and beyond to assist me with my storage unit coming out of state. Thank you Bobbie and the staff!! I highly recommend this storage facility!! Tyhisha F.tyhisha W. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID H.
ThÄ±s cargo WAN â€˜s smell was very bed.SAMI S.
Excellent service and great attitudeHASSAN F.
Le client n'a pas laissé de commentaire.Surreah M. | Expérience générale
Le client n'a pas laissé de commentaire.VANESSA T.
Everything went well and staff was informative and polite.Schairmain M.
Le client n'a pas laissé de commentaire.Rex R.
I love the personnel at this location. Always friendly and knowledgeable and able to take care of my needs.William D.
The owners of this facility are amazing. They went above and beyond to help me anyway they could. We need more people like this in this world. Thank you guys again for your help and gratitude.Latoya O. | Expérience générale
Mr. Harper gave me binding material and helped me secure a mattress to our vehicle. What an outstanding person. Great customer service and much better than I received at the Tollroad location.David F. | Expérience générale
Everyone was friendly and helpfulMYISHA G.
Le client n'a pas laissé de commentaire.LARRY S.
This facility is very clean and plenty of dollies are available at all times. Bobbie and her husband go out of their way to make sure you are fully satisfied. They are extremely attentive to your needs. I will always recommend the north-central, Plano location to my friends!WILLIAM C.
The app software is really poor. It took forever to get through every process. I couldn't get mileage or gas level to work. They neither matched either. The agent told me whoever recorded these items didn't pay attention. He said he would credit me extra miles for the inconvenience. My checkout had reverted back to the incorrect readings. I was overcharged. Its poor performance across the spectrum of process checklists that = bad procedures.Robert M.
The new manager is very rude and lies a lot I have been there 3 years and I will be moving to a different storage facility soon because I don’t like these new mangerBESSIE M. | Premières impressions
Le client n'a pas laissé de commentaire.WILSON M.
Great customer service and equipment condition.PATRICK E.
I totally enjoyed the self check-in snd check-out of my rental!Muzadi K.
Le client n'a pas laissé de commentaire.JIMMY H.
Between your app and your courteous staff all is great. Keep up the good work.Kris-Alan W.
The Staff was very friendly and even gave me and the movers cold water on this hot day! Thank you so much!Ulanda P. | Premières impressions
Le client n'a pas laissé de commentaire.SHELLIE L.
Le client n'a pas laissé de commentaire.ADARSH A.
Yes the customer service was superb. Would recommend this uhaul location to anyone. .VANESSA T.
Le client n'a pas laissé de commentaire.Michelle S.
All I can say is WOW! This team went above and beyond to help me transition my belongings into storage. After having the UHaul truck towed to their location, Bobbi and her husband went out of their way to take care of me. They are an awesome team!Carole W. | Premières impressions
Le client n'a pas laissé de commentaire.Carole W.
This location made it very easy to get a truck. Their equipment is very clean and maintained in excellent condition.LAWRENCE L.
we had a water leak from the roof that ruined some of the stuff we had stored there. the facility was nice and clean and the staff was friendly.ehren Z.
The gentleman was so nice that checked me in and explained everything so I could understand.TINA P.
Le client n'a pas laissé de commentaire.JOHN L.
They were very professional and friendly. They went above and beyond!!!tyhisha W. | Premières impressions
Le client n'a pas laissé de commentaire.ARMANDO A.
I have been trying to find a storage unit for over a month. I needed to store furniture and household items for my 3 bedroom home. When I walked in I was greeted and treated extremely professional. Bobbi, one of the general managers, set me up. She explained my options and had me in a unit in no time. During the move-in, the other general manager, Scott was very accommodating. I am pleased with this facility.William C. | Premières impressions
Le client n'a pas laissé de commentaire.Vernon K. | Expérience générale
Le client n'a pas laissé de commentaire.LATONYA L.
Le client n'a pas laissé de commentaire.DARRELL B.
Bobbi and Scott or awesome managers and the nicest most helpful people you should try to hang on to them foreverJerri V. | Premières impressions
Staff (Woman) replacement, Because she have to charge gas cost. She don't which vehicle is mine.Jeon J.
Awesome customer service! Best rental experience ever!!Michelle O.
Le client n'a pas laissé de commentaire.Anthony D.
Thanks for short survey. I always give a long survey lowest possible score. A three-question survey is fine. No survey is betterBRIAN WILLIAM B.
Le client n'a pas laissé de commentaire.Kerrie W. | Premières impressions
Service was above and beyond from the employees we had the pleasure of dealing with! Appreciated their professionalism and flexibility. Would highly recommend. Merci.JOHN S.
Staff was great and attentive. Very niceDonald C. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer B.
I had problems with the moving company the owner referred me to. They had not shown up on two occasions. The owner of the UHaul location I used went out of her way to call and motivate them. Two hours later the movers arrived and moved our stuff.William D.
Great customer service explained everything in detail Very satisfiedRandall B.
Scott was most helpful and easy going. He made the whole process so easy!Alan S. | Premières impressions
Le client n'a pas laissé de commentaire.Marilyn D. | Expérience générale
Jordan and Jay were so efficient and friendly. Best experience renting a truck ever.STEPHEN G.
Le client n'a pas laissé de commentaire.Terry A.
Le client n'a pas laissé de commentaire.Sung K.
Le client n'a pas laissé de commentaire.LUIS S.
Le client n'a pas laissé de commentaire.JAMES G.
Le client n'a pas laissé de commentaire.MAURICE B.
Le client n'a pas laissé de commentaire.ARTURO D.
1 - Inconvenient return process. Earlier, I just dropped the key. That's all! 2 - No ramp in the truck?! Really? I rented appliance dolly to load it in the truck - how can you expect customer to load it in the truck without ramp? Its part on me as well - my ignorance. But, you guys are expert, should have thought or asked question. It was really bad experience this time. I would try home depot next time.Anshu T.
Le client n'a pas laissé de commentaire.Srikanth R.
I was charged for extra day in error due to uhaul storage charging me fees when the first month was supposed to be free, it took them 2 hours to refund my money and this caused delays in getting funds to gas the truck and return it. I am very unhappy with the services.DeJuan T. | Premières impressions
Le client n'a pas laissé de commentaire.DEJUAN T.
The uhaul associates that service me. Was the most perfectionals & the nicest I've ever seen in the moving business. Will tell others & return to this location. Thanks for everything. Anthony Bolton and familyantony b. | Expérience générale
The man who name is babby or pop is soooooo nice and helpful he is the bestHaidy H. | Expérience générale
Bobbi is the person that helped us with our rental. She was very knowledgeable and friendly. Excellent customer service. Keep up the awesome customer service.THOMAS E. | Expérience générale
Le client n'a pas laissé de commentaire.Roger S.
Only one man working checking in and moving vans back into enclosure. Need more staff.JENNIFER H.
Very very awesome thank u for your business.richard t. | Expérience générale
Very customer focused Easy to work with and provided cell phone number if issues or couldn't get through land line Who does that today? My nÃ©e uhaullocationJERRY B.
Le client n'a pas laissé de commentaire.deborah S. | Expérience générale
Le client n'a pas laissé de commentaire.DEBORAH S.
Quick, easy and exactly what I needed.Larry B.
They are all very friendly, they helped me and very professional, I recommend them and everything was very easy to rent the equipment I needed.Ernesto C.
Le client n'a pas laissé de commentaire.Ana L. | Expérience générale
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Fred J. | Expérience générale
Le client n'a pas laissé de commentaire.MARK E.
Just keep on doing what you have been doing. GREAT job!!WILLIS D.
Would definitely recommend this location.Craig Y.
There is no customer parking, the parking lot is in terrible condition, pot holes, broken concrete. Very hazardous.Margaret T.
Le client n'a pas laissé de commentaire.Susan D.
Would it be possible to get an email receipt for the two months of storage that I paid? Need for reimbursement from the company I work for. Thank you for your helpKevin M. | Expérience générale
Excellent serviceMARS C.
Le client n'a pas laissé de commentaire.JAMES K.
Came in to sign the documents for the storage unit I had reserved. Unit WAS NOT AVAILABLE and paper work/contract couldn't be found. Ended up getting a unit on the second floor. Definitely not happy with the location and service received. Tried to contact them to see if the initial unit on the first floor had been located but no one answered the phone. This location is being run like a 3 ring CIRCUS with a CLOWN obviously in charge. I'm going to move in for a month or maybe 2 until I can find a better location and service.Michael S. | Premières impressions
This is my Go-to Uhaul.....There are several others, by the house, but the service better, here.DAVID T.
They always do a great job at this location.Alastair H.
Le client n'a pas laissé de commentaire.David S. | Expérience générale
I was lied to from the start and from 1 person / business owner to a management "team" that is uncalled for! Why lie about something as simple as accessible hours to get into a business suite I was going to use for my business. To be able to put a roof over my family/kids at night. I was ignored when I would text asking questions and never received a contract of any sort the whole time. Craziest thing a complete 180 in how it started. Sucks. I hope it gets better for this location bc of how convenient it was for me.William B. | Expérience générale
The employee was helpful, and the store was clean. I can't give full 5 stars thought to the 30 dollar max milage. I was chared an extra 7,50 $ for driving the truck 15 miles over the alotted 30. The fact that uhaul expects a person to finish moving from one home to the other in only 30 miles is absurd. Not to mention, the Uhaul I was supposed to pick up my truck from sent me to a different one since they did not have the supplies. The new location was 10 miles off my course.Jake R.
James was very kind and explained all the details for the rental. I would definitely rent here again!ANGELA C.
My experience with this UHaul location was excellent. Bobbi was very accommodating in helping us with a vehicle that suited our needs. After going to one uHaul location to pick up a truck ordered online, only to find out when we arrived that the reservation was moved to this particular location. When my son and I arrived at the Central Expressway location in Plano I was a bit frustrated. Bobbi made everything alright. With her pleasant and positive attitude she served us with excellent service and knowledge. It's excellent customer service like Bobbi that will keep me coming back whenever I need a rental truck. Keep doing what you are doing at this location. Bobbi is the best!THOMAS E.
The service was good, but I saw a bother 10 foot truck on the road pass me at my max speed. How'd I get the slow speed capped model and they got the turbo model? Lol, I mean, How? Lol. Hmm. The counter and driver service was totally great otherwise! Very happy!Christel C.
Best storage facility I have worked with!JOSHUA R.
The guy working the counter was awesome!! Jordan Gay.JOCELYN B.
Le client n'a pas laissé de commentaire.Kendall R.
So far staff was very friendly and units are extremely clean.Tiba H. | Premières impressions
Le client n'a pas laissé de commentaire.Jimmy C. | Expérience générale
The owners/staff are super nice and accommodating!! Highly recommended!!william s. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer F.
the only issue i had was for mobile pick up. the app did not allow me to scan the location, therefore i had to wait until some one opens the door and check me in mannually.SINA S.
Le client n'a pas laissé de commentaire.JOSHUA R. | Premières impressions
Le client n'a pas laissé de commentaire.Shantilnetta S.
Le client n'a pas laissé de commentaire.EVIE O.
Please let me know I need to take pictures of the vehicle before I leave as the vehicle had additional marks on the exterior before I got it.ANDREW D.
Fantastic customer service. Bobbi and Scott are wonderful, friendly, professional, courteous and incredible. I really enjoy renting from their location and will continue to do so every time I have a need that U-Haul can provide.James S.
Le client n'a pas laissé de commentaire.BOBBY S.
My experience was great - very friendly and accommodating customer service - no recommendations for improvement - keep up your commitment to service excellence!ROBERT I.
The staff was proficient and courteous and went out their way to give me the best experience as a 1st time customer.. Keep up the great workDEBORA F.
Le client n'a pas laissé de commentaire.DAVID P.
Have other uhauls come up to their ( Location 3901 N. Central Expy } standards. I'm always treated with respect and feel welcomed. I totally trust the staff!!!George C.
Great service at this location and I will come back again and recommend to my friendsLiyin W.
Bobbi, Scott and the staff are GREAT!!!Vincent W. | Premières impressions
Can't think of anything. Everybody was great.DOVIE R.
Le client n'a pas laissé de commentaire.DARREN R.
Le client n'a pas laissé de commentaire.JAMES S.
Steven is one of the most outstanding Corp reps I have had the pleasure to do business with. I'm 73 yo and I'd rate him in the top 5 of my lifetime. I expect he will be a steady climber in the U-Haul ranks. This operation is impressive and I have other storage that I will be moving to this location now...but a light will go out when Steven eventually moves up the ladder.steve m. | Premières impressions
Extremely helpful staff, would recommend highly.james p. | Expérience générale
Excellent customer service!! They kept me informed the whole time until I picked up my rental truck. I would definitely use their services again.LINDA D.
Unbelievable staff! I can't remember getting this kind of AWESOME customer service anywhere before!JOANNE W.
Great customer service and support!EDWIN LARRY F.
Using the self-check in app makes the process far more complicated than it needs to be and takes much longer than conducting the transaction in person. Was very happy with the equipment, price, and location, but I will NEVER use the self-check in process again.mike G.
The guy at the counter really needs help with customer serviceErvina M.
Le client n'a pas laissé de commentaire.Maceola W. | Expérience générale
IT WAS THE BEST EXPERIENCE WE HAD IN YEARS!Silvana N. | Expérience générale
Le client n'a pas laissé de commentaire.CORLIS J. | Premières impressions
I contacted Uhaul several times while driving from Nashville to Dallas with extreme wait times for each call. I was finally given a reservation at the location I requested for a drive up unit. Upon arrival the type of unit I requested was not honored by either manager Scott or Bobbi when I arrived at the Plano Allen location. I was instructed to call the Uhaul customer service line where I AGAIN waited in access of 20 minutes on hold. The customer service representative AGAIN booked a drive up unit first month free, added my credit card for automatic billing, said I was set to go. I returned to the counter where I was delayed once AGAIN when the manager couldn't initiate the contract that was started by customer service. After he (Scott) made several calls for help and almost TWO HOURS later he gave me a unit and asked me to return after my HIRED guys unloaded and he should have the help he requested to complete the contract. After unloading a full truck the contract still had not been done properly. I received a call the following day where I had to give all of my credit card information AGAIN to initiate the contract! How many people, calls and hours should it take to perform a service? I paid my guys for hours of waiting around and then paid to finally unload my truck! Time is money! To say I am beyond frustrated, tired and outdone would be an understatement! Very poor customer service and no desire was apparent to obtain customer satisfaction! Hopefully something positive will come from this rental experience moving forward.Monya D. | Premières impressions
Le client n'a pas laissé de commentaire.Glenn D. | Expérience générale
There was a ton of misinformation... not everyone is on the same page, at this location. There were offers made that were incorrect and/or not verified. This led to us having to quickly move items... with only a few days notice. The storage unit that we were told was good through the end of March, because of our multiple vehicle rentals, ended up only being good until February 28th (which still wasn't the 30 days that we were told was the contract period). We called and were assured it was fixed and we'd receive a follow up call. It wasn't and we didn't. The next call was about a week later telling us that the rental period was up. Receipts weren't emailed and couldn't be printed. The manager was nice but that didn't fix any of the issues we had to try to figure out due to their mistakes. This unit was much smaller and almost three times the price of one we found at another location with a much smoother process/better communication/ extended hours. If you've got time and money to waste, this is your place. If not, be warned.roshonda w. | Expérience générale
I was there for almost 3 years and I was treated very friendly and with respect I will definitely recommend this amazing company!Juan B. | Expérience générale
Le client n'a pas laissé de commentaire.Charles M. | Premières impressions
The staff was extremely friendly and made moving in and moving out so easy. We are moving but I wish we could stay at this location if we were moving cities.Joseph C. | Expérience générale
Staff is extremely helpfulSilvana N. | Premières impressions
Le client n'a pas laissé de commentaire.James S. | Expérience générale
A Great Staff !barbra b. | Premières impressions
Just thanks for being handy and available. And easy to deal with.Nevil H. | Premières impressions
Le client n'a pas laissé de commentaire.James M. | Online Move In
The new management is amazing. In the past week they have improved the overall atmosphere 100 % and it is continuing on a daily basis. Your tenants thank you immensely. Keep up the good work.CAMERON J. | Premières impressions
Great Customer Service from start to finish. Everyone was so helpful and friendly. This is the only place I will go to from now on.Ralynda G. | Premières impressions
Great great facility great serviceantonio g. | Premières impressions
Le client n'a pas laissé de commentaire.derek g. | Expérience générale
good serviceCHRISTOPHER C. | Expérience générale
I am so sad to rate you so bad but I had my stuff in storage from 2012 till 2020.. 3 plus lay offs a hurricane surgery pandemic and more....after all those years and rate increases 135 to 185 and being told everything is ok no problems I let the insurance go.... only to find 3 bug rats dried up and ate everything from top of unit til floor and couch and chairs and books and pictures an plastic dolls chewed up..... after 10000 dollars this is what I get...... unbelievable........hope we don’t get sick from rat droppings Nice means nothing when what I paid for did not happenVENITTA B. | Expérience générale
Staff outstanding. Very detailed explaining everything.They made me feel welcomed and at home. I feel with the security measures in place I'm not worried about my belongs. I made the right choice.George C. | Premières impressions
The young man that helped me at the service desk was Great!!jay j. | Expérience générale
Staff was very helpful and got me set up with my unit very quickly.Amanda M. | Premières impressions
My experience was quick and easy. Everyone answered my questions and I felt that the entire staff was kind and efficient. I would recommend this establishment to anyone.nicole h. | Premières impressions
Nicely maintained. Easily accessible. Manager worked with me to find the best unit.Martin F. | Premières impressions
Keep up good work!patrick r. | Premières impressions
Every one was helpful and nice thanksApril H. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!