Very very awesome thank u for your business.richard t. | Expérience générale
Customer Reviews for U-Haul Moving & Storage of Plano Allen
Pour nous contacter
Plano, TX 75023
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Very customer focused Easy to work with and provided cell phone number if issues or couldn't get through land line Who does that today? My nÃ©e uhaullocationJERRY B.
Le client n'a pas laissé de commentaire.deborah S. | Expérience générale
Le client n'a pas laissé de commentaire.DEBORAH S.
Quick, easy and exactly what I needed.Larry B.
They are all very friendly, they helped me and very professional, I recommend them and everything was very easy to rent the equipment I needed.Ernesto C.
Le client n'a pas laissé de commentaire.Ana L. | Expérience générale
Le client n'a pas laissé de commentaire.Charles M.
Le client n'a pas laissé de commentaire.Fred J. | Expérience générale
Le client n'a pas laissé de commentaire.MARK E.
Just keep on doing what you have been doing. GREAT job!!WILLIS D.
Would definitely recommend this location.Craig Y.
There is no customer parking, the parking lot is in terrible condition, pot holes, broken concrete. Very hazardous.Margaret T.
Le client n'a pas laissé de commentaire.Susan D.
Would it be possible to get an email receipt for the two months of storage that I paid? Need for reimbursement from the company I work for. Thank you for your helpKevin M. | Expérience générale
Excellent serviceMARS C.
Le client n'a pas laissé de commentaire.JAMES K.
Came in to sign the documents for the storage unit I had reserved. Unit WAS NOT AVAILABLE and paper work/contract couldn't be found. Ended up getting a unit on the second floor. Definitely not happy with the location and service received. Tried to contact them to see if the initial unit on the first floor had been located but no one answered the phone. This location is being run like a 3 ring CIRCUS with a CLOWN obviously in charge. I'm going to move in for a month or maybe 2 until I can find a better location and service.Michael S. | Premières impressions
This is my Go-to Uhaul.....There are several others, by the house, but the service better, here.DAVID T.
They always do a great job at this location.Alastair H.
Le client n'a pas laissé de commentaire.David S. | Expérience générale
I was lied to from the start and from 1 person / business owner to a management "team" that is uncalled for! Why lie about something as simple as accessible hours to get into a business suite I was going to use for my business. To be able to put a roof over my family/kids at night. I was ignored when I would text asking questions and never received a contract of any sort the whole time. Craziest thing a complete 180 in how it started. Sucks. I hope it gets better for this location bc of how convenient it was for me.William B. | Expérience générale
The employee was helpful, and the store was clean. I can't give full 5 stars thought to the 30 dollar max milage. I was chared an extra 7,50 $ for driving the truck 15 miles over the alotted 30. The fact that uhaul expects a person to finish moving from one home to the other in only 30 miles is absurd. Not to mention, the Uhaul I was supposed to pick up my truck from sent me to a different one since they did not have the supplies. The new location was 10 miles off my course.Jake R.
James was very kind and explained all the details for the rental. I would definitely rent here again!ANGELA C.
My experience with this UHaul location was excellent. Bobbi was very accommodating in helping us with a vehicle that suited our needs. After going to one uHaul location to pick up a truck ordered online, only to find out when we arrived that the reservation was moved to this particular location. When my son and I arrived at the Central Expressway location in Plano I was a bit frustrated. Bobbi made everything alright. With her pleasant and positive attitude she served us with excellent service and knowledge. It's excellent customer service like Bobbi that will keep me coming back whenever I need a rental truck. Keep doing what you are doing at this location. Bobbi is the best!THOMAS E.
The service was good, but I saw a bother 10 foot truck on the road pass me at my max speed. How'd I get the slow speed capped model and they got the turbo model? Lol, I mean, How? Lol. Hmm. The counter and driver service was totally great otherwise! Very happy!Christel C.
Best storage facility I have worked with!JOSHUA R.
The guy working the counter was awesome!! Jordan Gay.JOCELYN B.
Le client n'a pas laissé de commentaire.Kendall R.
So far staff was very friendly and units are extremely clean.Tiba H. | Premières impressions
Le client n'a pas laissé de commentaire.Jimmy C. | Expérience générale
The owners/staff are super nice and accommodating!! Highly recommended!!william s. | Premières impressions
Le client n'a pas laissé de commentaire.Jennifer F.
the only issue i had was for mobile pick up. the app did not allow me to scan the location, therefore i had to wait until some one opens the door and check me in mannually.SINA S.
Le client n'a pas laissé de commentaire.JOSHUA R. | Premières impressions
Le client n'a pas laissé de commentaire.Shantilnetta S.
Le client n'a pas laissé de commentaire.EVIE O.
Please let me know I need to take pictures of the vehicle before I leave as the vehicle had additional marks on the exterior before I got it.ANDREW D.
Fantastic customer service. Bobbi and Scott are wonderful, friendly, professional, courteous and incredible. I really enjoy renting from their location and will continue to do so every time I have a need that U-Haul can provide.James S.
Le client n'a pas laissé de commentaire.BOBBY S.
My experience was great - very friendly and accommodating customer service - no recommendations for improvement - keep up your commitment to service excellence!ROBERT I.
The staff was proficient and courteous and went out their way to give me the best experience as a 1st time customer.. Keep up the great workDEBORA F.
Le client n'a pas laissé de commentaire.DAVID P.
Have other uhauls come up to their ( Location 3901 N. Central Expy } standards. I'm always treated with respect and feel welcomed. I totally trust the staff!!!George C.
Great service at this location and I will come back again and recommend to my friendsLiyin W.
Bobbi, Scott and the staff are GREAT!!!Vincent W. | Premières impressions
Can't think of anything. Everybody was great.DOVIE R.
Le client n'a pas laissé de commentaire.DARREN R.
Le client n'a pas laissé de commentaire.JAMES S.
Steven is one of the most outstanding Corp reps I have had the pleasure to do business with. I'm 73 yo and I'd rate him in the top 5 of my lifetime. I expect he will be a steady climber in the U-Haul ranks. This operation is impressive and I have other storage that I will be moving to this location now...but a light will go out when Steven eventually moves up the ladder.steve m. | Premières impressions
Extremely helpful staff, would recommend highly.james p. | Expérience générale
Excellent customer service!! They kept me informed the whole time until I picked up my rental truck. I would definitely use their services again.LINDA D.
Unbelievable staff! I can't remember getting this kind of AWESOME customer service anywhere before!JOANNE W.
Great customer service and support!EDWIN LARRY F.
Using the self-check in app makes the process far more complicated than it needs to be and takes much longer than conducting the transaction in person. Was very happy with the equipment, price, and location, but I will NEVER use the self-check in process again.mike G.
The guy at the counter really needs help with customer serviceErvina M.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.Maceola W. | Expérience générale
Le client n'a pas laissé de commentaire.DIANE B.
Le client n'a pas laissé de commentaire.Rogelio C.
Le client n'a pas laissé de commentaire.JASON SCOTT W.
IT WAS THE BEST EXPERIENCE WE HAD IN YEARS!Silvana N. | Expérience générale
Le client n'a pas laissé de commentaire.LUI A.
Le client n'a pas laissé de commentaire.CORLIS J. | Premières impressions
Le client n'a pas laissé de commentaire.Glenn D.
Le client n'a pas laissé de commentaire.DAVID H.
Le client n'a pas laissé de commentaire.GOLDEN S.
I contacted Uhaul several times while driving from Nashville to Dallas with extreme wait times for each call. I was finally given a reservation at the location I requested for a drive up unit. Upon arrival the type of unit I requested was not honored by either manager Scott or Bobbi when I arrived at the Plano Allen location. I was instructed to call the Uhaul customer service line where I AGAIN waited in access of 20 minutes on hold. The customer service representative AGAIN booked a drive up unit first month free, added my credit card for automatic billing, said I was set to go. I returned to the counter where I was delayed once AGAIN when the manager couldn't initiate the contract that was started by customer service. After he (Scott) made several calls for help and almost TWO HOURS later he gave me a unit and asked me to return after my HIRED guys unloaded and he should have the help he requested to complete the contract. After unloading a full truck the contract still had not been done properly. I received a call the following day where I had to give all of my credit card information AGAIN to initiate the contract! How many people, calls and hours should it take to perform a service? I paid my guys for hours of waiting around and then paid to finally unload my truck! Time is money! To say I am beyond frustrated, tired and outdone would be an understatement! Very poor customer service and no desire was apparent to obtain customer satisfaction! Hopefully something positive will come from this rental experience moving forward.Monya D. | Premières impressions
Dealt with several personnel Scott, Bobbi, Briana they were all lacking greatly in their customer service skills.Monya D.
Le client n'a pas laissé de commentaire.Glenn D. | Expérience générale
There was a ton of misinformation... not everyone is on the same page, at this location. There were offers made that were incorrect and/or not verified. This led to us having to quickly move items... with only a few days notice. The storage unit that we were told was good through the end of March, because of our multiple vehicle rentals, ended up only being good until February 28th (which still wasn't the 30 days that we were told was the contract period). We called and were assured it was fixed and we'd receive a follow up call. It wasn't and we didn't. The next call was about a week later telling us that the rental period was up. Receipts weren't emailed and couldn't be printed. The manager was nice but that didn't fix any of the issues we had to try to figure out due to their mistakes. This unit was much smaller and almost three times the price of one we found at another location with a much smoother process/better communication/ extended hours. If you've got time and money to waste, this is your place. If not, be warned.roshonda w. | Expérience générale
Le client n'a pas laissé de commentaire.RICHARD T.
Le client n'a pas laissé de commentaire.DAVID T.
I was there for almost 3 years and I was treated very friendly and with respect I will definitely recommend this amazing company!Juan B. | Expérience générale
Le client n'a pas laissé de commentaire.SCOTT H.
Le client n'a pas laissé de commentaire.VICTORIA H.
Le client n'a pas laissé de commentaire.VIKTOR C.
Le client n'a pas laissé de commentaire.Charles M. | Premières impressions
The staff was extremely friendly and made moving in and moving out so easy. We are moving but I wish we could stay at this location if we were moving cities.Joseph C. | Expérience générale
Le client n'a pas laissé de commentaire.VICTOR B.
Staff is extremely helpfulSilvana N. | Premières impressions
Le client n'a pas laissé de commentaire.JORDAN B.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.James S. | Expérience générale
Very good customer service!Shaquana L.
A Great Staff !barbra b. | Premières impressions
Just thanks for being handy and available. And easy to deal with.Nevil H. | Premières impressions
Le client n'a pas laissé de commentaire.James M. | Online Move In
The new management is amazing. In the past week they have improved the overall atmosphere 100 % and it is continuing on a daily basis. Your tenants thank you immensely. Keep up the good work.CAMERON J. | Premières impressions
Great Customer Service from start to finish. Everyone was so helpful and friendly. This is the only place I will go to from now on.Ralynda G. | Premières impressions
Great Customer Service from the time I walked through the door. He was amazing and professional. Then I was told by the new manager about other products and services which I took advantage of also. This is the only Uhaul place I use. Great experience!Ralynda G.
Le client n'a pas laissé de commentaire.Claudia S.
Le client n'a pas laissé de commentaire.Bethany M.
Le client n'a pas laissé de commentaire.ANTHONY J.
Le client n'a pas laissé de commentaire.RESTEE C.
Knowledgeable helpful people!!DALE C.
Le client n'a pas laissé de commentaire.Bin H.
Le client n'a pas laissé de commentaire.JEANNIE H.
Le client n'a pas laissé de commentaire.Katiuska T.
Le client n'a pas laissé de commentaire.CESAR C.
I was so impressed with the efficiency, cleanliness and customer friendliness of this Uhaul center and staff. This is how it should be done! I would definitely recommend this center and if needed will use this location again.SHARON M.
Great great facility great serviceantonio g. | Premières impressions
Very happy with service!! Thank youTIMITHA B.
This was the only uhaul location that treated us well and made sure a truck was ready for us when we needed it. Their offices were also very nice and they were very professional.LAUREN I.
Le client n'a pas laissé de commentaire.Gary R.
Le client n'a pas laissé de commentaire.DEBBORAH H.
Le client n'a pas laissé de commentaire.Brendan K.
Le client n'a pas laissé de commentaire.derek g. | Expérience générale
good serviceCHRISTOPHER C. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES L.
Le client n'a pas laissé de commentaire.Cheryl N.
Le client n'a pas laissé de commentaire.Robert D.
I am so sad to rate you so bad but I had my stuff in storage from 2012 till 2020.. 3 plus lay offs a hurricane surgery pandemic and more....after all those years and rate increases 135 to 185 and being told everything is ok no problems I let the insurance go.... only to find 3 bug rats dried up and ate everything from top of unit til floor and couch and chairs and books and pictures an plastic dolls chewed up..... after 10000 dollars this is what I get...... unbelievable........hope we don’t get sick from rat droppings Nice means nothing when what I paid for did not happenVENITTA B. | Expérience générale
Le client n'a pas laissé de commentaire.Todd M.
No surprise charges!!! Flexible with dates and times. Perfect experienceAmy F.
Le client n'a pas laissé de commentaire.Dwaunyetta B.
Staff outstanding. Very detailed explaining everything.They made me feel welcomed and at home. I feel with the security measures in place I'm not worried about my belongs. I made the right choice.George C. | Premières impressions
Le client n'a pas laissé de commentaire.Julio G.
Person working was helping someone else , acknowledged me said he be a few minutes. Dropping off the equipment was painless took maybe 15min.Everett N.
Le client n'a pas laissé de commentaire.Devonta D.
The young that helped when I pick up my truck and dropped it off was awesome friendly,very kind,polite and very knowledgeable,sorry I didn't get his name but let him know he did a very good job!thank youJaime B.
The process was hassle free and Mr Gay was excellent! I will definitely use this location in the future and recommend to my friends and family!!!! The only negative thing was the van smelled like cigarettes but of course that's not your fault.ðŸ˜‰Sherri J.
Le client n'a pas laissé de commentaire.Sadaf H.
Everything was perfect, just had trouble finding the key drop off after hours. The picture shows an orange box on a pole when in reality it's a slot in the door. No big deal, just took me a couple minutes to figure out where to drop my keysJordan I.
Le client n'a pas laissé de commentaire.Socrates C.
Le client n'a pas laissé de commentaire.Scott W.
Le client n'a pas laissé de commentaire.blake F.
An employee came out and asked if I needed help as I struggled to get the key box open. He was wearing a mask and very kind. Great staff!Corinne W.
I really appreciated the young man who helped me. He talked fast and was very friendly. You don't see this kind of service in rental places. Continue to keep the store clean and affordable prices and I'll continue to rent from this location. Thankserwin D.
Le client n'a pas laissé de commentaire.VICTOR C.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Sandra M.
Le client n'a pas laissé de commentaire.Michael W.
Very helpful staff, truck was clean, overall very good experienceGary P.
Had several visits to this location over the course of a month or so and all my interaction with the various employees was exceptional. I wouldn't hesitate to do business with them again. Excellent experience overall.Miguel B. | Expérience générale
Le client n'a pas laissé de commentaire.Carlotta Z.
The door to my unit was broken. I couldn't open it myself because of it being broken. It slammed shut very hard while I was inside of it and almost hit me. The management never responded to my multiple calls and email. I asked the office almost daily when my door would be fixed for three weeks and it was never done.Ashley L. | Expérience générale
The young man that helped me at the service desk was Great!!jay j. | Expérience générale
Le client n'a pas laissé de commentaire.james m. | Expérience générale
Scott was very helpful and great to deal with.james m. | Premières impressions
Le client n'a pas laissé de commentaire.John L. | Expérience générale
Le client n'a pas laissé de commentaire.Derek H. | Expérience générale
Le client n'a pas laissé de commentaire.Leslie W. | Premières impressions
Le client n'a pas laissé de commentaire.anderson L. | Premières impressions
Le client n'a pas laissé de commentaire.CURTRESHA F. | Premières impressions
Scott and the other guys were very friendly and helped me out so much. Thank you guys enjoyed my stay felt safe at all times.kathleen b. | Expérience générale
Le client n'a pas laissé de commentaire.cassandra h. | Expérience générale
Le client n'a pas laissé de commentaire.DeAngela S. | Expérience générale
Le client n'a pas laissé de commentaire.Megan M. | Expérience générale
Le client n'a pas laissé de commentaire.John B. | Premières impressions
I couldn't have asked for a better professional encounter than I did with Scott, Michelle and Brianna. Moving can be a difficult time and their help made it possible to store and move my possessions in an efficient, and timely manner. The facility is in excellent condition. The help is greatly appreciated. Thank you UHAUL for having such a wonderful staff.Thomas K. | Expérience générale
I couldn't have asked for a better visit. Michelle Irwin opened my account and walked me through the process and answered every question I had. The facility was organized, clean and met all of my needs. I didn't hesitate to seek out a U-Haul facility for my move and storage and have dealt with the company for years. I was very fortunate to have Michelle handle my account and she should be the model for all of your representatives. MerciThomas K. | Premières impressions
Top notch storage facility.john m. | Expérience générale
greeted at the gate, logged in quickly and escorted to unit. very pleasant and professional. facility perfectly maintained. had a hard day driving, so this was a welcome experience.george w. | Premières impressions
Staff was very helpful and got me set up with my unit very quickly.Amanda M. | Premières impressions
Fantastic experience at this Plano facility. Very accommodating with my situation. Greatly appreciated!eddie c. | Expérience générale
Pleasant experience dealing with staffs there. Merci.nora b. | Expérience générale
Very friendly and helpful staff.James M. | Expérience générale
The definition of customer loyalty is when you stop shopping. You always go back to the same place. The service and friendliness we received here will make us loyal customers at this location .ThanksPaul N. | Expérience générale
Excellent service from start to finish. The owners Scott and Michelle were so friendly, helpful, and accommodating. Their employee Brianna was very helpful, identifying the best places to get fuel.Lyle C. | Premières impressions
The attendant was beyond helpful and knowledgeable.Jet E. | Premières impressions
Well run establishment.Alejandro H. | Expérience générale
Michelle was very helpful setting up my storage unit and provided useful info at check-in. Would definitely recommend using this location. U-Haul Moving & Storage de Plano Alleneddie c. | Premières impressions
NaJames M. | Expérience générale
Great placeGeraldine G. | Expérience générale
My experience was quick and easy. Everyone answered my questions and I felt that the entire staff was kind and efficient. I would recommend this establishment to anyone.nicole h. | Premières impressions
Warmer than expected for climate controlled 80 degrees, everything else was great.John S. | Expérience générale
ExcellentGregory M. | Expérience générale
Excellent service at this location. Very detailed explanation of how the everything works and Uhaul's processes are fully explained.Alejandro H. | Premières impressions
Very nice friendly service. Only upgrade I'd recommend is to place a Keurig in the office for caffeine deficient customers.Todd G. | Premières impressions
Rep was polite and took time to explain the processChristina T. | Premières impressions
Nicely maintained. Easily accessible. Manager worked with me to find the best unit.Martin F. | Premières impressions
Great service, nice helpful people and nice curtious manager.Ivette F. | Premières impressions
Much nicer than most places I have used. Always professional. They do it rightTerreca F. | Expérience générale
Staff is outstandingGeorge C. | Expérience générale
I ran in to drop off my moving van, already late to work. Michelle offered to take care of everything and email me the receipt. Sure enough the email came through with everything handled perfectly!Dera E. | Expérience générale
Over ten years using their storage and no complaints. Good location and easy to use.PERFORMANCE S. | Expérience générale
Great service and location. Only left because I moved out of the area.KINNON M. | Expérience générale
Keep up good work!patrick r. | Premières impressions
Only inconvenience is no direct access. Attention from the manager was good and the reception of the truck fast and efficient.CARLOS V. | Premières impressions
Every one was helpful and nice thanksApril H. | Premières impressions
Very helpful people.John R. | Expérience générale
New management didn’t know what they were doing .big confusion Getting my new storage unit was Big fiasco glad that’s over with.Joe d. | Réservation
Clean, secure and conveniently located.James M. | Réservation
Excellent service à la clientèle.Cory D. | Réservation
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!