Customer Reviews for U-Haul Moving & Storage of Plano Allen

3 305 évaluations

3901 N Central Expy   Plano, TX 75023

(972) 424-0815

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(972) 424-0815

3901 N Central Expy
Plano, TX 75023

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • Entreposage de bateau
  • Entreposage de VR
  • Entreposage de véhicules

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy M. 
Évaluation :
4

Have the office open when picking up equipment and needs a faster check in experience.

John T. 
Évaluation :
5

There is nothing for you to do it is perfect

Richard J. 
Évaluation :
5

Everyone at this location was so friendly, helpful, and competent.

Elizabeth H. 
Évaluation :
5

I used to be director of safety and security at a very high end, exclusive Country Club, & was a part of people giving very high-end service to a former US president, and his service people, the very wealthy, & famous people, etc...& know what great service is. This location of U-Haul gives GREAT service. Thank you for the great experience!

STEVEN COLLIER B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Chris E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STUART L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margarita N. 
Évaluation :
5

Efficient, friendly, capable attendant got me in and out quickly in the pickup and the return

CONNIE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT W. 
Évaluation :
5

Employees were courteous and fast. You need more customer parking at this location.

Gary S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toyohiro K. 
Évaluation :
2

The vehicle should not be on the road due to a problem with the steering and a hard pull to the right while driving down the highway. I reported the problem to the agent when i returned the vehicle and he stated that he was aware of the issue!!!! Why would you rent a vehicle that you know has a problem that could cause an accident? Very disappointed!

jodie R. 
Évaluation :
5

I can't think of anything. It was easy to rent the truck. The only thing that could improve the location is to fix the gate at the front so employees don't have to drive the trucks around to a far gate from the office.

Clinton M. 
Évaluation :
5

The guy who was working was very professional and personable. He made the process easy, he was quick and friendly, and made the process feel stress free . We appreciate it very much, moving is stressful and his customer service really made all the difference! Merci.

sonja N. 
Évaluation :
5

Nothing, received excellent service.

Antje W. 
Évaluation :
5

This is my first time renting a truck and i enjoyed it..will definitely recommend

michelle L. 
Évaluation :
2

The truck wasnt in a great condition, the driver side door wouldnt close easily, overall the ride wasnt smooth either. Also, i drove this for just 24 miles, refuelled 2 gallons, and yet you guys seem to have charged me for 2 more - so, is the mileage of this thing 6 mpg? That's a good summary of the equipment.

Rajesh V. 
Évaluation :
5

I was initially unable to get tailgate open. Tried calling the rental location, got a messaging system instead. We had to lift a heavy couch over back of truck to get it into truck bed .On-site management should answer phone during business hours.

Grover B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BRUCE C.  |  Expérience générale 
Évaluation :
5

We needed a storage unit and a Truck last-minute and Bobbi at U-Haul went above and beyond the Call of Duty to make everything go smoothly. What was going to be a stressful day for us turned into quite a pleasant experience I don't think I've laughed so hard like that in a long time. These are some great people at this location.

heather r.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rajesh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARI C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ISHTIAQ K. 
Évaluation :
5

The operating hours are not correct on the uhaul website. This needs to be fixed.

Saad A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD L.  |  Premières impressions 
Évaluation :
5

I can't think of a thing. Staff was prompt, courteous, efficient, very helpful. Equipment looked brand new, clean like new, and very comfortable to drive. I enjoyed the entire experience. I used to be a rental agent for Budget at an airport years ago. So I know whereof I speak. Ha!

Luci B. 
Évaluation :
5

Exceptionally friendly and helpful people. I dealt with 3 different people and each one went above and beyond to be helpful. I highly recommend them!!!

Myrna A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juanita V. 
Évaluation :
5

Very hapy

Antje W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
5

Nothing. It is so easy to rent a Uhaul at this location. Very friendly operators/staff. Vehicles are always well cleaned and clean!

SHAMIKA K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Pashawn S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antje W.  |  Premières impressions 
Évaluation :
5

I would recommend this storage because of the excellent customer service. Bobbi was extremely helpful and was always there to answer any questions that I had. Please call them if you need a storage unit.

Linda D.  |  Expérience générale 
Évaluation :
5

Superior Customer Service!

Richard A.  |  Expérience générale 
Évaluation :
5

best front desk attendant ever!! thank you!

Corbin H. 
Évaluation :
5

This place was the best I have ever had to use, when it comes to renting trucks. The associates were very understanding, friendly and courteous. Definitely don't change anything about this location.

Devereau O. 
Évaluation :
5

Scott and His staff are very professional and very reliable. Very satisfied.

EDWIN N. 
Évaluation :
5

The manager, Bobbie, and the employees are very nice and understanding. They gave me a very reasonable and fair price. Finally, I found a place that I could trust to rent a truck.

Ashkan H. 
Évaluation :
3

The vehicle had a radio that did not work. The gates were open upon return but it could be confusing when returning after hours in where and how to leave it other than blocking the gate. Parking is limited, but that is the nature of this location.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H.  |  Premières impressions 
Évaluation :
3

Moving put was a hassle. We had lost the key to one of the units and we were previously told the facility could cut the lock for $50. On moving day we were told they cant die to some policy which they didn't care to show us, we had to get a locksmith who was 45 minutes away and spent $80 plus an additional hour to the movers $76. Not nice. Also, we had a dinning table stored there but on moving out we didn't see it. No signs of break in or forced entry but mysterious a heavy durable office table disappeared.

GABRIEL N.  |  Expérience générale 
Évaluation :
5

Jordan has excellent customer service and took care of all of my needs would recommend this place to all of my friends

Matthew D. 
Évaluation :
5

I have always had a good experience at the Uhaul here. Some of the best customer service and incredibly nice people. When I have storage needs again, I'll come back.

Gordon J.  |  Expérience générale 
Évaluation :
5

Clean and very friendly staff.

Shelley W.  |  Expérience générale 
Évaluation :
5

Employees were very helpful and went out of their way to assist me.

Nickolas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL J. 
Évaluation :
5

We found the staff to be most helpful, professional and friendly. Merci.

Jim L.  |  Expérience générale 
Évaluation :
5

Good Service! Good Truck!

James T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MD K. 
Évaluation :
5

Thanks so much! Really helped us out! Will recommend anytime!

VERONICA L. 
Évaluation :
3

A little more expensive than other storage facilities.

Crystal C.  |  Expérience générale 
Évaluation :
1

Pricing is unclear . Self check in process not explained well.

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnny N.  |  Expérience générale 
Évaluation :
5

Very helpful and friendly always. Would recommend to anyone, anywhere, any time.

NEVIL H. 
Évaluation :
3

I took pictures of miles and gas gage. Tried to charge me more then my pictures showed. Also the amount is gas on paperwork was wrong. Jason said he would adjust. Not sure if he did but he said was not charging any fuel cost. We put $10 of gas in tank before returning. I called about mile because was different then the pictures I took. Jason said he would credit me $5.71. I hope it actually shows up as a credit on my card. I have done business with you many times over the past years. First time I was not happy with outcome. Not sure I will come back.

MARSHA S. 
Évaluation :
4

Location was great and convenient! The young man that helped us the day we picked up (Tues1/25) and returned it (Wed 1/26) was wonderful! Very pleasant to work with, and very customer centric! I want to say his name starts with a “G”. Excellent customer service from him!

Cindy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY G. 
Évaluation :
5

Very nice and easy transaction I needed the truck for a Xtra day send therexwas no hassle 👌 perfect location for professional business

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katlin I.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Micheal M. 
Évaluation :
2

Needs to learn to read the entire reservation- I had reserved truck + moving help. How can they just cancel my reservation? Unacceptable. Will never return to rent from this location again.

PADMANABHAN A. 
Évaluation :
5

Both representatives I interacted with were courteous and handled my needs quickly.

aajza K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina C.  |  Expérience générale 
Évaluation :
5

Service is out standing

RONNIE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYANNE KELLY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary C.  |  Expérience générale 
Évaluation :
5

The uhaul.com/share link to return the equipment after hours is very frustrating to use. This is the second time in the past 6 weeks that I have used it and it crashes multiple times which you then need to start over to have it work. Both times I had to restart 3 times before it would complete.

Robert C. 
Évaluation :
5

The agent was very friendly and provided a great service.

AL M. 
Évaluation :
5

Excellent service à la clientèle

BELITHA M.  |  Premières impressions 
Évaluation :
1

I just took photos of the inside of my storage room that will be posted on social media if I am not provided with a truck to move my things somewhere else asap.

Rochelle S. 
Évaluation :
2

In case the customer can not drop off the vehicle to original location due to no more spaces, please provide an additional location to drop off the vehicle ahead of time. I was verbally informed to drop the vehicle off else where, at the original drop off location. Couldn't find the location that was informed to me and had to return to the original location, despite having no space. Felt bad about it but had no other choice. Made the phone call to the location in the next day to explain my situation.

Geovanni L. 
Évaluation :
5

Best service and never have any problems with this location

JOSHUA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLASUNKANMI K. 
Évaluation :
1

They clearly don't check the vehicles well enough upon arrival. I got blamed for damage that must've been caused by the previous driver that had rented. Employee didn't tell me I needed to inspect the vehicle before leaving and I was unaware (first time renting) I needed to. So I got blamed. Sucks. Check your vehicle you rent very very well before leaving or get screwed over.

JOSHUA H. 
Évaluation :
5

I myself can't think of anything else it was just about perfect the only draw back was paperwork but that's something you have to deal with anywhere you goi would say my experience was excellent for just a walk in very professional very up front and honest no hidden fees or charges I recommend U-Haul over all others

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel G. 
Évaluation :
5

The service was extra amazing. Thank you guys you made it a very nice experience.

LEESA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lahoussine Y. 
Évaluation :
3

Make the pick up via app more user friendly.

SONIA G. 
Évaluation :
5

Great people!

LEWIS H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN T. 
Évaluation :
1

Renting that truck was PURE nightmare, from the booking to the pick-up. That "Share booking" is a JOKE. I spent the whole night trying to pick up that truck. I would never recommend this service to anyone, ever. That was ridiculous. HORRIBLE EXPERIENCE. SPENDING COUNTLESS HOURS SITTING INFRONT OF THAT U-HAUL STORE, MAKING DOZEN OF CALLS IN ATTEMP TO GET THAT TRUCK. I DON'T THINK THOSE PEOPLE HAVE A CLUE OF WHAT THEIR ARE DOING. EACH TIME I CALL, THEY HANG UP THE PHONE AND NEVER EVEN ATTEMPT TO CALL BACK. EXCEPT FOR THE LAST PERSON I TALK TOO. ALL THAT TIME WASTED, WAS THE ICING ON THE CAKE. BUT, TO HAVE POLICE CALL ON ME WHEN I RETURN THE TRUCK, WAS THE FINAL BLOW. Yes, the manager call police on me, according to the officer. Thank goodness, that officer doesn't have the mentality of a race soldier and start using his gun. That's how people get hurt and kill. The officer was nice enough to talk to me like a human being, which I appreciate. I rated the location POOR, if people are racist, I couldn't in good conscience recommend that location to anyone.

Laureine P. 
Évaluation :
1

I filled up gas but he charged $19,8 for 4 gallons gas. I have the proved of everything and call the guy but he was so rude. Not acceptable!

MD H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONZO B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT C. 
Évaluation :
5

Great customer service!

Ramiro G. 
Évaluation :
5

Great customer service, friendly and clean. Overall, had an excellent experience.

Joe Z.  |  Expérience générale 
Évaluation :
5

The young man who helped me was awesome, really, really good! Great experience, will be back

RANDOLPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAMZA M. 
Évaluation :
5

Couldn't be happier with the service and facilities

Rolando M.  |  Expérience générale 
Évaluation :
5

The guys at the register were very nice and helpful. One saved me $55 by reminding me the dump charges for box trucks but not pick up or van. Great staff at the 75 in Plano location.

CHRISTINA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHEAL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent W. 
Évaluation :
5

Nothing needs to be improved. The guy behind the counter was knowledgeable and courteous, and the price was right.

Thomas L. 
Évaluation :
4

Only feedback I have is that the storage staff didn't offer the first month rental free. Excellent otherwise.

Elvis M.  |  Premières impressions 
Évaluation :
5

Scott & Bobbi really take their job seriously. They have helped me several times with my moving needs. If anyone plans on moving or storing their belongings for any amount of time, you will be extremely satisfied and feel secure in this very clean, well-maintained facility.

William C.  |  Expérience générale 
Évaluation :
5

A friendly and professional young man provided me with great customer service.

jack J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS V. 
Évaluation :
5

I would recommend this facility not only for the convenient location, but because the facility was super clean and the staff was EXCEPTIONAL! The best customer service experience that I have had in YEARS!

tonja g.  |  Premières impressions 
Évaluation :
5

Scott and Bobbie are great peoe.Very Kind!!

Lisa D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT W. 
Évaluation :
5

Both the managers and staff are very helpful and accomadating. They recommend products that will help with the move, but they don't sell unnecessary items. If you need a certain size and they don't have it in sltock, if you give them enough lead time they will get it. One of my friends accompanied me on my last transaction and he marveled at their customer service.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAETTA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james a.  |  Expérience générale 
Évaluation :
1

Made reservation at location yesterday. Went in today no reservation on file. Still waiting on receipt through email.

ROOSEVELT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEFA L. 
Évaluation :
5

Super nice attendant. Fast service. Overall great experience.

Rhonda M. 
Évaluation :
4

S.O.

ALLEAH M. 
Évaluation :
5

Service staff was most helpful and very professional !!!

PARRISH P. 
Évaluation :
5

Can't think of a thing. Management and the employees are very cordial. The store is well stocked and they always are able to get the truck that we need. Excellent service.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANNER W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eboni T. 
Évaluation :
5

Bobbi and Scott are class acts and I cannot thank them enough for being such wonderful people!

KEITH K.  |  Expérience générale 
Évaluation :
5

is there a ten star option? Bobbi and Scott are amazing, and the facility is well maintained and cleaned.

Matt G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo N. 
Évaluation :
1

Still pissed I was charge 20 extra dollars for dropping off after hours. So stupid

Daniel P. 
Évaluation :
5

This U-Haul business stands out... I have moved countless times over the past 30-35 years. This uhaul stands out as one of the top places to do business with. This husband and wife team are fantastic to deal with. He even tried to talk me out of the amount of blankets I got to move art and sculpture so it could save me money. I came in after hours, and the wife came out to help me park and check out, shortly after the husband came and joined her in checking me out on a late and cold night. Great People!!!

R M. 
Évaluation :
5

Atención de primera cordial y amable, las instalaciones impecables, excelente ubicación, me sentí muy bien con el trato recibido..

Alex C.  |  Premières impressions 
Évaluation :
5

The staff was extraordinary and exceptionally professional in meeting all my needs. They did not stop until they ensured my move out And travel was on point. They even offered to assist me with my move because I was moving alone. Scott and Bobbie are the best managers I have ever worked with. You can't go wrong with Scott and Bobbie on your side Bobbie and Scott work like a team should on one Accord. I strongly recommend them both.

Janice L.  |  Expérience générale 
Évaluation :
5

Bobbi was wonderful to work with!

KEITH K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle L.  |  Premières impressions 
Évaluation :
5

Great people!!

Joshua N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VERONICA W.  |  Online Move In 
Évaluation :
4

Climate control, my first weekend to move in I was not satisfied.

Christene R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B.  |  Expérience générale 
Évaluation :
5

Scott and Bobbi, the GM's, were beyond helpful with our moving/storage needs. Professional, polite service is what you'll get. Scott even brought out bottled water to our movers loading the UHaul. Highly recommend this facility!

BRIAN K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nirvana S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAMIKA K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YEO ANDREW L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMRAL LIVINGSTON J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pat K.  |  Expérience générale 
Évaluation :
5

If I could give this location 100 stars I would! Extremely helpful and kind. Bobbi really helped me and my family out with a truck and the right storage unit. Excellent customer service and would recommend anyone thinking about moving to come to this location!

MICHAEL B.  |  Premières impressions 
Évaluation :
5

We used the storage facility for 6-months. The process was easy and straight-forward. I would definitely recommend the service.

Larry P.  |  Expérience générale 
Évaluation :
1

My daughters drawings who passed away were ruined. Take note I was in a climate control unit that was full of MOLD. I have the pics. Bobbie the Manager was delightful when I was going to rent a unit. She never took my calls again. The only one that is kind there is the tall African America young man that work there and she does not treat him well. Bobbie was in the office and she could hear me speaking about my daughters art, but never came out to speak with me. She needs another job. Customer service was never taught to her.

Diana F.  |  Expérience générale 
Évaluation :
5

One location didn't have what i needed, she called ahead, put notes in the system and made my next visit to uhal smooth.

Shatoya M.  |  Premières impressions 
Évaluation :
2

My autopay was somehow disabled by the staff. The credit card company said NO ATTEMPT WAS MADE to collect payment. My unit was locked then broken into. Many things stolen. Nothing done about it. DO NOT RECCOMEND this place at all!!!

JANET G.  |  Premières impressions 
Évaluation :
5

Scott and Bobbi are the best.

Charles L.  |  Expérience générale 
Évaluation :
5

Bobbie was preside and friendly! She made my entire process enjoyable and smooth. ]

crystal M.  |  Premières impressions 
Évaluation :
5

Bobbie provided me with excellent service!! She provided me with excellent customer service and was so kind!! She went above and beyond to assist me with my storage unit coming out of state. Thank you Bobbie and the staff!! I highly recommend this storage facility!! Tyhisha F.

tyhisha W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Surreah M.  |  Expérience générale 
Évaluation :
5

The owners of this facility are amazing. They went above and beyond to help me anyway they could. We need more people like this in this world. Thank you guys again for your help and gratitude.

Latoya O.  |  Expérience générale 
Évaluation :
5

Mr. Harper gave me binding material and helped me secure a mattress to our vehicle. What an outstanding person. Great customer service and much better than I received at the Tollroad location.

David F.  |  Expérience générale 
Évaluation :
1

The new manager is very rude and lies a lot I have been there 3 years and I will be moving to a different storage facility soon because I don’t like these new manger

BESSIE M.  |  Premières impressions 
Évaluation :
5

The Staff was very friendly and even gave me and the movers cold water on this hot day! Thank you so much!

Ulanda P.  |  Premières impressions 
Évaluation :
5

All I can say is WOW! This team went above and beyond to help me transition my belongings into storage. After having the UHaul truck towed to their location, Bobbi and her husband went out of their way to take care of me. They are an awesome team!

Carole W.  |  Premières impressions 
Évaluation :
5

They were very professional and friendly. They went above and beyond!!!

tyhisha W.  |  Premières impressions 
Évaluation :
5

I have been trying to find a storage unit for over a month. I needed to store furniture and household items for my 3 bedroom home. When I walked in I was greeted and treated extremely professional. Bobbi, one of the general managers, set me up. She explained my options and had me in a unit in no time. During the move-in, the other general manager, Scott was very accommodating. I am pleased with this facility.

William C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Vernon K.  |  Expérience générale 
Évaluation :
5

Bobbi and Scott or awesome managers and the nicest most helpful people you should try to hang on to them forever

Jerri V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerrie W.  |  Premières impressions 
Évaluation :
5

Staff was great and attentive. Very nice

Donald C.  |  Expérience générale 
Évaluation :
5

Scott was most helpful and easy going. He made the whole process so easy!

Alan S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marilyn D.  |  Expérience générale 
Évaluation :
1

I was charged for extra day in error due to uhaul storage charging me fees when the first month was supposed to be free, it took them 2 hours to refund my money and this caused delays in getting funds to gas the truck and return it. I am very unhappy with the services.

DeJuan T.  |  Premières impressions 
Évaluation :
4

The uhaul associates that service me. Was the most perfectionals & the nicest I've ever seen in the moving business. Will tell others & return to this location. Thanks for everything. Anthony Bolton and family

antony b.  |  Expérience générale 
Évaluation :
5

The man who name is babby or pop is soooooo nice and helpful he is the best

Haidy H.  |  Expérience générale 
Évaluation :
5

Bobbi is the person that helped us with our rental. She was very knowledgeable and friendly. Excellent customer service. Keep up the awesome customer service.

THOMAS E.  |  Expérience générale 
Évaluation :
5

Very very awesome thank u for your business.

richard t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deborah S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ana L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred J.  |  Expérience générale 
Évaluation :
5

Would it be possible to get an email receipt for the two months of storage that I paid? Need for reimbursement from the company I work for. Thank you for your help

Kevin M.  |  Expérience générale 
Évaluation :
1

Came in to sign the documents for the storage unit I had reserved. Unit WAS NOT AVAILABLE and paper work/contract couldn't be found. Ended up getting a unit on the second floor. Definitely not happy with the location and service received. Tried to contact them to see if the initial unit on the first floor had been located but no one answered the phone. This location is being run like a 3 ring CIRCUS with a CLOWN obviously in charge. I'm going to move in for a month or maybe 2 until I can find a better location and service.

Michael S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S.  |  Expérience générale 
Évaluation :
1

I was lied to from the start and from 1 person / business owner to a management "team" that is uncalled for! Why lie about something as simple as accessible hours to get into a business suite I was going to use for my business. To be able to put a roof over my family/kids at night. I was ignored when I would text asking questions and never received a contract of any sort the whole time. Craziest thing a complete 180 in how it started. Sucks. I hope it gets better for this location bc of how convenient it was for me.

William B.  |  Expérience générale 
Évaluation :
4

So far staff was very friendly and units are extremely clean.

Tiba H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jimmy C.  |  Expérience générale 
Évaluation :
5

The owners/staff are super nice and accommodating!! Highly recommended!!

william s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA R.  |  Premières impressions 
Évaluation :
5

Bobbi, Scott and the staff are GREAT!!!

Vincent W.  |  Premières impressions 
Évaluation :
5

Steven is one of the most outstanding Corp reps I have had the pleasure to do business with. I'm 73 yo and I'd rate him in the top 5 of my lifetime. I expect he will be a steady climber in the U-Haul ranks. This operation is impressive and I have other storage that I will be moving to this location now...but a light will go out when Steven eventually moves up the ladder.

steve m.  |  Premières impressions 
Évaluation :
5

Extremely helpful staff, would recommend highly.

james p.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maceola W.  |  Expérience générale 
Évaluation :
5

IT WAS THE BEST EXPERIENCE WE HAD IN YEARS!

Silvana N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CORLIS J.  |  Premières impressions 
Évaluation :
1

I contacted Uhaul several times while driving from Nashville to Dallas with extreme wait times for each call. I was finally given a reservation at the location I requested for a drive up unit. Upon arrival the type of unit I requested was not honored by either manager Scott or Bobbi when I arrived at the Plano Allen location. I was instructed to call the Uhaul customer service line where I AGAIN waited in access of 20 minutes on hold. The customer service representative AGAIN booked a drive up unit first month free, added my credit card for automatic billing, said I was set to go. I returned to the counter where I was delayed once AGAIN when the manager couldn't initiate the contract that was started by customer service. After he (Scott) made several calls for help and almost TWO HOURS later he gave me a unit and asked me to return after my HIRED guys unloaded and he should have the help he requested to complete the contract. After unloading a full truck the contract still had not been done properly. I received a call the following day where I had to give all of my credit card information AGAIN to initiate the contract! How many people, calls and hours should it take to perform a service? I paid my guys for hours of waiting around and then paid to finally unload my truck! Time is money! To say I am beyond frustrated, tired and outdone would be an understatement! Very poor customer service and no desire was apparent to obtain customer satisfaction! Hopefully something positive will come from this rental experience moving forward.

Monya D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn D.  |  Expérience générale 
Évaluation :
1

There was a ton of misinformation... not everyone is on the same page, at this location. There were offers made that were incorrect and/or not verified. This led to us having to quickly move items... with only a few days notice. The storage unit that we were told was good through the end of March, because of our multiple vehicle rentals, ended up only being good until February 28th (which still wasn't the 30 days that we were told was the contract period). We called and were assured it was fixed and we'd receive a follow up call. It wasn't and we didn't. The next call was about a week later telling us that the rental period was up. Receipts weren't emailed and couldn't be printed. The manager was nice but that didn't fix any of the issues we had to try to figure out due to their mistakes. This unit was much smaller and almost three times the price of one we found at another location with a much smoother process/better communication/ extended hours. If you've got time and money to waste, this is your place. If not, be warned.

roshonda w.  |  Expérience générale 
Évaluation :
5

I was there for almost 3 years and I was treated very friendly and with respect I will definitely recommend this amazing company!

Juan B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M.  |  Premières impressions 
Évaluation :
5

The staff was extremely friendly and made moving in and moving out so easy. We are moving but I wish we could stay at this location if we were moving cities.

Joseph C.  |  Expérience générale 
Évaluation :
5

Staff is extremely helpful

Silvana N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S.  |  Expérience générale 
Évaluation :
5

A Great Staff !

barbra b.  |  Premières impressions 
Évaluation :
4

Just thanks for being handy and available. And easy to deal with.

Nevil H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James M.  |  Online Move In 
Évaluation :
5

The new management is amazing. In the past week they have improved the overall atmosphere 100 % and it is continuing on a daily basis. Your tenants thank you immensely. Keep up the good work.

CAMERON J.  |  Premières impressions 
Évaluation :
5

Great Customer Service from start to finish. Everyone was so helpful and friendly. This is the only place I will go to from now on.

Ralynda G.  |  Premières impressions 
Évaluation :
5

Great great facility great service

antonio g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derek g.  |  Expérience générale 
Évaluation :
5

good service

CHRISTOPHER C.  |  Expérience générale 
Évaluation :
1

I am so sad to rate you so bad but I had my stuff in storage from 2012 till 2020.. 3 plus lay offs a hurricane surgery pandemic and more....after all those years and rate increases 135 to 185 and being told everything is ok no problems I let the insurance go.... only to find 3 bug rats dried up and ate everything from top of unit til floor and couch and chairs and books and pictures an plastic dolls chewed up..... after 10000 dollars this is what I get...... unbelievable........hope we don’t get sick from rat droppings Nice means nothing when what I paid for did not happen

VENITTA B.  |  Expérience générale 
Évaluation :
5

Staff outstanding. Very detailed explaining everything.They made me feel welcomed and at home. I feel with the security measures in place I'm not worried about my belongs. I made the right choice.

George C.  |  Premières impressions 
Évaluation :
5

Had several visits to this location over the course of a month or so and all my interaction with the various employees was exceptional. I wouldn't hesitate to do business with them again. Excellent experience overall.

Miguel B.  |  Expérience générale 
Évaluation :
1

The door to my unit was broken. I couldn't open it myself because of it being broken. It slammed shut very hard while I was inside of it and almost hit me. The management never responded to my multiple calls and email. I asked the office almost daily when my door would be fixed for three weeks and it was never done.

Ashley L.  |  Expérience générale 
Évaluation :
5

The young man that helped me at the service desk was Great!!

jay j.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james m.  |  Expérience générale 
Évaluation :
5

Scott was very helpful and great to deal with.

james m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anderson L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTRESHA F.  |  Premières impressions 
Évaluation :
5

Scott and the other guys were very friendly and helped me out so much. Thank you guys enjoyed my stay felt safe at all times.

kathleen b.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cassandra h.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeAngela S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B.  |  Premières impressions 
Évaluation :
5

I couldn't have asked for a better professional encounter than I did with Scott, Michelle and Brianna. Moving can be a difficult time and their help made it possible to store and move my possessions in an efficient, and timely manner. The facility is in excellent condition. The help is greatly appreciated. Thank you UHAUL for having such a wonderful staff.

Thomas K.  |  Expérience générale 
Évaluation :
5

I couldn't have asked for a better visit. Michelle Irwin opened my account and walked me through the process and answered every question I had. The facility was organized, clean and met all of my needs. I didn't hesitate to seek out a U-Haul facility for my move and storage and have dealt with the company for years. I was very fortunate to have Michelle handle my account and she should be the model for all of your representatives. Merci

Thomas K.  |  Premières impressions 
Évaluation :
5

Top notch storage facility.

john m.  |  Expérience générale 
Évaluation :
5

greeted at the gate, logged in quickly and escorted to unit. very pleasant and professional. facility perfectly maintained. had a hard day driving, so this was a welcome experience.

george w.  |  Premières impressions 
Évaluation :
5

Staff was very helpful and got me set up with my unit very quickly.

Amanda M.  |  Premières impressions 
Évaluation :
5

Fantastic experience at this Plano facility. Very accommodating with my situation. Greatly appreciated!

eddie c.  |  Expérience générale 
Évaluation :
5

Pleasant experience dealing with staffs there. Merci.

nora b.  |  Expérience générale 
Évaluation :
5

Very friendly and helpful staff.

James M.  |  Expérience générale 
Évaluation :
5

The definition of customer loyalty is when you stop shopping. You always go back to the same place. The service and friendliness we received here will make us loyal customers at this location .Thanks

Paul N.  |  Expérience générale 
Évaluation :
5

Excellent service from start to finish. The owners Scott and Michelle were so friendly, helpful, and accommodating. Their employee Brianna was very helpful, identifying the best places to get fuel.

Lyle C.  |  Premières impressions 
Évaluation :
4

The attendant was beyond helpful and knowledgeable.

Jet E.  |  Premières impressions 
Évaluation :
5

Well run establishment.

Alejandro H.  |  Expérience générale 
Évaluation :
5

Michelle was very helpful setting up my storage unit and provided useful info at check-in. Would definitely recommend using this location. U-Haul Moving & Storage de Plano Allen

eddie c.  |  Premières impressions 
Évaluation :
4

Na

James M.  |  Expérience générale 
Évaluation :
5

Great place

Geraldine G.  |  Expérience générale 
Évaluation :
5

My experience was quick and easy. Everyone answered my questions and I felt that the entire staff was kind and efficient. I would recommend this establishment to anyone.

nicole h.  |  Premières impressions 
Évaluation :
4

Warmer than expected for climate controlled 80 degrees, everything else was great.

John S.  |  Expérience générale 
Évaluation :
5

Excellent

Gregory M.  |  Expérience générale 
Évaluation :
5

Excellent service at this location. Very detailed explanation of how the everything works and Uhaul's processes are fully explained.

Alejandro H.  |  Premières impressions 
Évaluation :
5

Very nice friendly service. Only upgrade I'd recommend is to place a Keurig in the office for caffeine deficient customers.

Todd G.  |  Premières impressions 
Évaluation :
5

Rep was polite and took time to explain the process

Christina T.  |  Premières impressions 
Évaluation :
4

Nicely maintained. Easily accessible. Manager worked with me to find the best unit.

Martin F.  |  Premières impressions 
Évaluation :
5

Great service, nice helpful people and nice curtious manager.

Ivette F.  |  Premières impressions 
Évaluation :
5

Much nicer than most places I have used. Always professional. They do it right

Terreca F.  |  Expérience générale 
Évaluation :
5

Staff is outstanding

George C.  |  Expérience générale 
Évaluation :
5

I ran in to drop off my moving van, already late to work. Michelle offered to take care of everything and email me the receipt. Sure enough the email came through with everything handled perfectly!

Dera E.  |  Expérience générale 
Évaluation :
5

Over ten years using their storage and no complaints. Good location and easy to use.

PERFORMANCE S.  |  Expérience générale 
Évaluation :
5

Great service and location. Only left because I moved out of the area.

KINNON M.  |  Expérience générale 
Évaluation :
5

Keep up good work!

patrick r.  |  Premières impressions 
Évaluation :
4

Only inconvenience is no direct access. Attention from the manager was good and the reception of the truck fast and efficient.

CARLOS V.  |  Premières impressions 
Évaluation :
5

Every one was helpful and nice thanks

April H.  |  Premières impressions 
Évaluation :
5

Very helpful people.

John R.  |  Expérience générale 
Évaluation :
1

New management didn’t know what they were doing .big confusion Getting my new storage unit was Big fiasco glad that’s over with.

Joe d.  |  Réservation 
Évaluation :
5

Clean, secure and conveniently located.

James M.  |  Réservation 
Évaluation :
3

Do not pro rate rent ! Bad ! Only use storage 10 days and must pay full month !

debrorah m.  |  Expérience générale 
Évaluation :
3

Facility was clean, access was fine. Reservations and confirmation process needs add'l clarification and instructions. I could never get the actual facility by phone, only a nat'l center.

Heather C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Cory D.  |  Réservation 
Évaluation :
4

Very neat and clean

kathlyn o.  |  Expérience générale 
Évaluation :
4

office staff was always very helpful and friendly

RICHARD R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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