Customer Reviews for U-Haul Moving & Storage of Platteville

Évaluation :

5

Great shop, great automation

Évaluation :

2

We were locked out of our storage unit by U-Haul even though our account has never been in default. Fortunately, staff was available to remove the red-banded lock with the only explanation that the lock had been placed on the wrong storage unit.

Évaluation :

5

Amazing vehicle was very surprised how tech advanced it was with Bluetooth phone connection and backup camera.. I enjoyed driving it and even gas millage was great

Évaluation :

5

Everything was great

Évaluation :

5

Very helpful and got me what I needed.

Évaluation :

1

The app that we especially were told to download evidently doesn't work for iPhone users. We had to drive 1 hour each way to pick up the U-Haul and then spent 1,5 hours trying to get the key out of the lock box only to find it was the wrong key. Not a happy customer.

Évaluation :

5

Very helpful and accommodating. A wonderful addition to Platteville.

Évaluation :

5

Had a blow out on trailer at the beginning of my trip so I called for service and the gentleman that i talked with told me 1 hour they would have someone out to assist me... After 2 more calls and 3 total time promises, I was back on the road 3,5 hours later. The guy that showed up said they just got the call 15 minutes before he was onsite with a new tire. So check your equipment and communicate with your sevice partners. Nothing more frustrating than bad communication.

Évaluation :

5

We had difficulty shutting off the dome light in the cabin of the truck. Finally I called U-Haul's roadside assistance, and I spoke to Melissa, who told me how to shut off the dome light. She also told me the dome light stays on for 10-15 minutes even after the button is in the correct position. We were worried about having the battery run down overnight, since we left the truck in the return location after the store closed. Melissa's help assured us we did what we needed to do so that the truck would start the next morning. Merci.

Évaluation :

5

People are nice

Évaluation :

5

Everything including the service was perfect!

Évaluation :

5

No you guys doing great keep the good work up

Évaluation :

5

Mary B @ Platteville facility was fantastic!

Évaluation :

5

Mary B was fantastic!

Évaluation :

4

Friendly and polite staff. Great experience

Évaluation :

5

Pick up and drop off went smoothly and fast. Service was great!

Évaluation :

5

Your associate informed me of a better buy instead of a u-box. Now I can unload inside a warm garage! Utilize the carts they have so I can get my stuff easily to the storage unit! I wish I had gotten her name! Her helping me personally, even out at the unloading dock and unit itself! She is an asset to your company!

Évaluation :

5

Mary was a very big help and very friendly, so high marks all round. Very impressed with the operation

Évaluation :

5

Mary and the staff at the Platteville U-Haul were excellent. Our son is at UW Platteville and we used the facility to both rent trailers for moves between semesters and to store his items in a 5X10 locker there. In all our visits we were very impressed with any of the staff working there and their professionalism and customer service. The storage facility is clean, well kept and orderly. I don't see that same level of quality and customer service at our own U-Haul in our hometown in the Fox Valley. Hats off to Mary and the crew at Platteville!

Évaluation :

4

Our only thought is that the truck should have been defrosted better. When we picked it up the loading door was froze shut and the employee had to go get a tool to clean off the snow and pry the door open

Évaluation :

4

I had reservations made a week in advance for a trailer at this location, but when I arrived to pick it up I was told I would have to drive to a neighboring town as they didn't have what I rented. This added an hour onto my departure.

Évaluation :

5

There is a fantastic crew at the Platteville location! Mary was very nice and easy to talk with on delivery times and days. Everyone was always cheerful and helpful. Box drop offs went smooth and the boxes were placed where it was easy for us to unpack them. Well done Mary and crew!

Évaluation :

5

Platteville Wisconsin location did a fantastic job delivering my 14 boxes. They were prompt, answered all my questions and offered suggestions when I needed help. Je les recommanderais sans hésiter. Well done!!

Évaluation :

3

Our lock went missing so it was replaced and then they lost the key so we had to wait a couple hours for a lock smith

Évaluation :

5

both the guys were really nice and helpful.

Évaluation :

5

Nothing!

Évaluation :

5

Very friendly and helpful, I will continue to use this location for all of my rental needs. The storage facility is very well maintained and easy to access.

Évaluation :

5

We ordered the trailer at Baraboo Wi but had the drive 60 miles to pick it up at Plattville.

Évaluation :

4

Had to wait too long to drop off my trailer.

Évaluation :

5

I've rented 2 trailer this last month and the same guy has taken care of me very well

Évaluation :

4

The trailer I rented marker light and turning light didn't work well U haul was very price well for trailer receivers.

Évaluation :

5

Both employees I delt with we're courteous and helped me greatly I'll be back to rent again thank you

Évaluation :

5

The equipment and the customer service were fine. That U-Haul app, though! It has bugs and glitches, especially at night when there seems to be less connectivity so it's not responsive, that make returning the equipment take over half an hour. The "Continue" button never shows when it should. Sometimes you cannot see it on an Android phone. Sometimes it never acknowledges that you just uploaded pictures. Had to re-key the same data 4 times. Get the IT folks to fix the app and enough servers to respond to data entry. Things will be great once you can efficiently return equipment after-hours. This is not the first time it's happened.

Évaluation :

5

Stupid me lost the key to my lock within hours of renting my unit during our move process. Mary was extremely kind and helpful in that she gave me the name and number of the locksmith and arranged for the lock to be cut off and replaced that day. I really appreciated her professionalism even though it was 100 % my mistake. It seems kindness and courtesy are lost in today's population and Mary was refreshing. Thank you again and I apologize for the inconvenice I caused.

Évaluation :

1

Window were filthy! Strong smell of urine inside area where you put belongings! Truck drove like crap! Extremely hesitant! Extremely very unhappy with your services! Your service areas people need training!! ☆You also are not allowed to use any cards without permission! Why pay for your services that was extremely poor!

Évaluation :

5

M/A

Évaluation :

4

A dolly was supposed to be on the truck and there was no dolly.

Évaluation :

5

The whole experience went smoothly and professionally.

Évaluation :

5

Amazing staff. They work hard to please you.

Évaluation :

5

Great service from staff!

Évaluation :

1

Fire the lady or retrain her

Évaluation :

5

Make your weekend rates cheaper.

Évaluation :

1

The girl that was working was awesome! However what was not awesome was wasting over an hour and a half trying to get a storage unit!!!! I was allowed to reserve a unit size you do not even have! Then I was told there were two 5x10 units that were actually combined to create one 10x10!! This was definitely not the case!!! It took three tries to find a unit that was actually open. The system said other ones were open that still had locks on them! Do you not do walk throughs or move out checks to ensure the units are open? Also it would be nice if the card device actual worked to open the door. The facility is not very secure if you can just walk in through the sliding door!

Évaluation :

5

Site manager was fantastic - polite & professional, quick with administrative work, and extremely knowledgeable and adept with equipment. This was, hands down, the best uhaul experience I've ever had (& I've had lots)! I recommend a raise pronto as you don't want to lose this woman!!!

Évaluation :

5

Online customer service was horrible. No one would answer the phone or call me back. I became so frustrated that I was looking at your competitors. Due to the area in which we live UHaul was still the obvious choice. I finally drove into Platteville and recieved excellent service at this location. We paid more than we wanted as we could not get a connecting vehicle where we needed it. At this point we were just happy to get a truck for moving.

Évaluation :

5

Mary was very helpful and working very hard to make sure it went very smoothly for me. God bless her!!

Évaluation :

5

All involved were very helpful

Évaluation :

5

Pleasant and efficient staff

Évaluation :

4

Give the lady some help!

Évaluation :

5

I am very thankful to the staff of our local U-Haul, very helpful and honestly some of the best people I've met

Évaluation :

5

Awesome location

Évaluation :

5

Equipment was ready when we arrived. Smooth pick-up & return. Excellent cargo van. Staff very friendly and helpful. Answered our questions. Made our very long day that much easier. We appreciate the great service. Thank you! I recommend to other vehicle renters to use the pre-check in on-line. Saves you time.

Évaluation :

5

I have used this location a few times recently and the employees have been great! They could not make it any easier!!!

Évaluation :

5

I can't think of anything that you can improve and I'm picky and expect good customer service at all times! The representative I spoke to over the phone was extremely helpful and pleasant, she went above and beyond, she deserves kudos and a raise! The representative at the location was great, the location/ facility was great. The truck was amazing, we didn't want to return it. I initially made an online reservation which was easy but chose the wrong truck. It was a 40'or 50' and when my boyfriend saw that he had me call to get something different and ask for help. We ended up with a pickup truck and the smallest trailer they have.  Hope you got a giggle on my flop. But the cancellation for the big truck was seamless and no issues either. Great experience 10 out of 5 stars!!

Évaluation :

5

Mary was so accommodating and friendly....

Évaluation :

5

The person helping me and who helped hooked up the trailer was awesome! She was thorough and very friendly. My only concern was that the trailer had rocks/debris and I had asked about it and if I needed to clean it out when I returned it. I was also concerned that debris could fly out while driving. Equipment should be thoroughly cleaned by either U-Haul or the previous customer.

Évaluation :

1

I never requested to move out of my location but I still got moved out for some reason

Évaluation :

1

Given filthy vehicle that I had to clean the glass to see in the rain, with gas tank below 1/4 gas and told key difficult to start vehicle b/c you have to crank it back and forth but was not told key didn't unlock the doors and got stranded in the country with my diabetes medication locked in vehicle with purse only to find Emergency Road Service I paid extra for was on a 30-40 call back list but then when you tried to use the 2 ootion for a call back the system was down and hung up on you. Caught in pouring rain sitting on back of a uhaul I later see I was also up charged by the owner different than the online price. She told me the key ignition was bad, the truck was on E gas tank and that the Service center in Madison WI would fix the truck. I had to rescue myself and turn in the truck after 6 hours and cut my 24 rental short and cancel rest of trip all because I was completely taken advantage of by Uhaul Platteville Hwy 151 location. Also reported started mileage wrong and charged me more there too.

Évaluation :

1

Pickup was scheduled for 8 AM was not able to pick up until 915. Then I was overcharged more than $20

Évaluation :

5

Awesome customer service

Évaluation :

5

Thanks so much. Pleased with experience!

Évaluation :

5

Nothing your rep was excellent

Évaluation :

3

Bien

Évaluation :

5

Staff and the facility were top notch. Staff were professional and friendly

Évaluation :

5

Customer service is professional and thorough. Facility is great.

Évaluation :

5

Staff were there to readily assist on our first visit. Super friendly and helpful.

Évaluation :

5

The hand carts were a great help. We moved from NY to Wisconsin in a 26 foot truck so had a lot to unload. Would have been nice if we could have driven up to the unit but out of our control.

Évaluation :

5

Still don’t understand the swiping card in and out as it didn’t work for me

Évaluation :

5

I love this storage!

Évaluation :

5

Very easy and convenient. Made my move so much less stressful. Merci

Évaluation :

5

Unusually helpful and pleasent staff. Thank you

Évaluation :

2

The only thing I find bad is that we only needed the space 1 more week in to our next month and had to pay for the whole month. This day and age with everything going on money is tight and just don't find that fair.

Évaluation :

5

Will never use an outside storage facility again.

Évaluation :

5

The gm was very friendly and professional.

Évaluation :

3

Unfortunately the online system put us in a unit that was already taken. We lost time due to having to resolve the unit reservation error which was unfortunate. However, the general manager was excellent in getting it addressed and got us into a different unit. Overall so far so good with the unit we did get once in.

Évaluation :

5

Mary the general manager was very informative and nice. Will definitely be recommending

Évaluation :

5

What great people, and Mary was great with me.

Évaluation :

3

I'm handicapped. They gave me a unit far away from the entrance. I was unable to walk the whole way to the unit. I had to cancel my storage unit all together.

Évaluation :

3

Had no helpers. Decided today that the unit so far from the front door, I changed my mind and I won't be needing storage. I have Luekemia and I can barely 1a;k to the designated area of the storage area/ there n[ handicap assemble units.

Évaluation :

5

Staff was excellent- prompt and professional. Facility is clean and organized well!

Évaluation :

5

Great facility! Clean storage space with friendly associates.

Évaluation :

5

EASY, ACCOMMODATING, CLEAN.

Évaluation :

5

very helpful, understanding staff- definitely would recommend!

Évaluation :

5

I felt very confident leaving my entire household to the care of the U-Haul facility and staff. The facility was secure, clean, well lit with convenient carts and dollies to mive things. Big, bright, clean restrooms! And the staff was outstanding-always friendly, informative and helpful!! Mary was wonderful to work with and I'll miss her cheerful greetings!

Évaluation :

5

Everyone was courteous and helpful. Would highly recommend this facility.

Évaluation :

5

Great staff and facility. A little expensive.

Évaluation :

4

Everything was great, except the online part. The site would not let me create an account. There was no option to. So I had to call and have a reservation. Once I did that, I could get into the site. After that I kept getting errors on my alternate contact phone number and address, and everything else on that page. Finally after about 45 minutes, I was able to book on line. I am happy with everything else.

Évaluation :

5

The Platteville facility on 151 is the Ultimate storage and best I have ever encountered. Covered/inside parking area to unload, carts to help move boxes to storage unit. What more could anyone ask for. Great experience and will communicate my experience to everyone and anyone...Great customer service from Chris as well Steve Hickie

Évaluation :

5

The customer service representatives were extremely helpful, listened to what I needed, were quick in setting everything up, and did not try to sell me anything I did not need. A perfect customer service experience! The storage unit was very clean and we had one close to the door. The rep was very helpful in giving us that unit as we are an older couple.

Évaluation :

5

Clean, convenient and great service. I have recommended your facility to several people. Thank you! Connie Chandler

Évaluation :

5

Staff solved my storage problem very quickly. Great job.

Évaluation :

5

Very excellent service. Very considerate with everything. A++++

Évaluation :

1

This was the absolute worst uhaul experience ever. Not only did they try to change me for late fees the very first month. They claimed my card wouldn't go through even tho I set up autopay without anyone ever even trying to call me to let me know there was any issue. Mary wanted me to email her my card information. Who does that?! I'm not an idiot. I'm not going to send you my card information in an email. So then I take off work early to go in to fix the problem and guess what I didn't even give them my card it just magically worked when he clicked to "rerub" my card that was on file. Ridiculous. Then when I checked out they tried sending me yet another freaking bill with another late fee on it. I had to call the corporate number to straighten it out. Do not use this uhaul. Worst customer service ever!

Évaluation :

5

Very kind and courteous service. Everything was excellent.

Évaluation :

5

Very helpful staff My stuff as well taking care of I highly recommend this storage to everyone. ERNEST SALATHE

Évaluation :

3

When my online account was set up, it had several errors. I was not able to access it the entire time. There was also a bad mix up about my van rental, which ended up costing me time and money.

Évaluation :

5

We were only planning to use the locker for one month, but the person we worked with was so friendly and professional, and the building is so secure, that we may keep it long term.

Évaluation :

5

The lady in Platteville was super friendly and helpful. She had a very nice attitude

Évaluation :

5

The team worked very diligently to fit me with the appropriately sized space for my needs. They were helpful, considerate and friendly. I moved into the space and it was just perfect!