Customer Reviews for U-Haul Moving & Storage of Platteville

367 évaluations

1425 E Hwy 151   Platteville, WI 53818

(608) 348-3434

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(608) 348-3434

1425 E Hwy 151
Platteville, WI 53818

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
5

Great customer service! Mary was efficient, friendly, and helpful. Van is easy to drive. Good work, U-Haul!

Carole S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan G. 
Évaluation :
5

EASY, ACCOMMODATING, CLEAN.

Haja A.  |  Premières impressions 
Évaluation :
4

Very helpful staff. Goes the extra mile....pun intended.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher W. 
Évaluation :
5

The lady who checked us in and hooked up our rental was awesome. She knew what she was doing and was helpful and nice. She double checked everything and we were in and out with hookups in 15 mins

Robert G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caitlin G.  |  Online Move In 
Évaluation :
5

The best ever

Mark M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Scott C.  |  Online Move In 
Évaluation :
5

very helpful, understanding staff- definitely would recommend!

Diane H.  |  Expérience générale 
Évaluation :
5

I felt very confident leaving my entire household to the care of the U-Haul facility and staff. The facility was secure, clean, well lit with convenient carts and dollies to mive things. Big, bright, clean restrooms! And the staff was outstanding-always friendly, informative and helpful!! Mary was wonderful to work with and I'll miss her cheerful greetings!

Julie W.  |  Expérience générale 
Évaluation :
5

Store was busy but got the truck and on my way within 15 minutes . Truck was clean and my move went as planned. No complaints !

joan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cate S. 
Évaluation :
5

Everyone was courteous and helpful. Would highly recommend this facility.

Barbara W.  |  Premières impressions 
Évaluation :
5

We reserved a one way 15 foot Uhaul a week in advance. On the day we were driving to our destination to meet our movers at 12pm, we got a notice that the truck would be in a different city and not available until 4:15. We were then given a truck at this location but had to return it and not given the option for one way unless we paid an extra fee of 500.00.

Ricky W. 
Évaluation :
5

I was originally booked to pick up my trailer in Mineral Point. 30 minutes before my pick up time I got a text that I am to pick it up now in Platteville. This is unacceptable customer service. The mineral point location is a joke and should not be in business. The Platteville location was great but I had to drive another 20 miles to pick up and because I was notified 30 minutes before pick up I had no other choice.

Shaun S. 
Évaluation :
5

Great staff and facility. A little expensive.

Joshua K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph A. 
Évaluation :
4

Everything was great, except the online part. The site would not let me create an account. There was no option to. So I had to call and have a reservation. Once I did that, I could get into the site. After that I kept getting errors on my alternate contact phone number and address, and everything else on that page. Finally after about 45 minutes, I was able to book on line. I am happy with everything else.

Heather R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcia O. 
Évaluation :
5

Open at 7 a.m. on Sunday. My experience at this location was the best of any of my previous rentals from U-Haul. One detractors was the open trailer had a rusty bed and tailgate chains.

Jack O. 
Évaluation :
4

The pricing structure should be adjusted for people renting for less the 24 hrs, less than 12 hrs, less than 8 hrs and less than 4 hours. My rental for less than 3 hrs and drove for just 67 miles. The cost was over 100 $. Customers would appreciate more options with the pricing plan.

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathryn J. 
Évaluation :
5

It was a little pricey but it is nice tobe able to rent a vehicle for hauling needs.. muchappreciated guys.. thank u

Joshua W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica M.  |  Expérience générale 
Évaluation :
5

Service was great!!!!

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hilda R. 
Évaluation :
5

Very helpful customer service!

Robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad G. 
Évaluation :
5

1. This is the nicest U-Haul location I've ever been in. Well lit and well organized with plenty of supplies on-hand and in-stock. 2. Staff was incredibly helpful and reimbursed me (including tax) for the hand truck dolly rental that shyster in Louisville charged me for.

Derek H. 
Évaluation :
5

Nice people.

Thinh N. 
Évaluation :
4

I got a quote online and the milage was cheaper then in store. It was a seriously disappointing and inappropriated. But other then that the service and vehicle was very clean and good.

Shelia T. 
Évaluation :
5

Excellent customer service, Lady was very helpful and pleasant both pickup and drop-off Thank You

Gerald H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harvey M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erik O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kayla T.  |  Premières impressions 
Évaluation :
5

Very nice place and great service.

Timothy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore B. 
Évaluation :
5

Extremely helpful in getting the hitch engaged. They went above and beyond to help.

Lisa S. 
Évaluation :
5

I had reserved a 26' truck when I did the reservation earlier in the month, but I was going to have to drive to another city to pick it up. They had a 20' truck there so I took that one instead. Everything went great when I went to pick it up. Mary was very friendly and helpful with the transaction.

Timothy L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Conner P. 
Évaluation :
1

Give people equipment that is current and maintains tire pressure.

jay S. 
Évaluation :
5

This location was almost close to perfect. The return went very well. I had rented two storage units in preparation for my move and while they were way above average as far as technology, it didn't seem to work like is should. I was told that I needed to swipe my card to enter AND to exit, yet every time the exit swipe just welcomed be to the location. I finally quit bothering with the exit part.

John C. 
Évaluation :
1

You should tell the customer about the fee for dropping off equipment after hours. No, it is not on my contract, as they kept insisting on the customer service line; we signed electronically and were not given a contract. Trying to get help through customer service is a complete NIGHTMARE. They promise someone will call you back, but it doesn't happen. Customer service people are not given authority to make action steps. Horrible experience!

Timothy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jobie H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan G. 
Évaluation :
5

The Platteville facility on 151 is the Ultimate storage and best I have ever encountered. Covered/inside parking area to unload, carts to help move boxes to storage unit. What more could anyone ask for. Great experience and will communicate my experience to everyone and anyone...Great customer service from Chris as well Steve Hickie

Steven H.  |  Premières impressions 
Évaluation :
5

The customer service representatives were extremely helpful, listened to what I needed, were quick in setting everything up, and did not try to sell me anything I did not need. A perfect customer service experience! The storage unit was very clean and we had one close to the door. The rep was very helpful in giving us that unit as we are an older couple.

Beverly Kay S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Edward A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mianna B.  |  Expérience générale 
Évaluation :
5

This is the type of store that I made my reservation at several weeks ago in Woodstock, IL. Great stores with everything you need. Can't understand why Woodstock couldn't have a truck for me. Your people at the transportation center in Crystal Lake very helpful. The people at your rental centers are a crap shoot.

Joseph W. 
Évaluation :
5

It was easy to find and the lot was plowed with clearly marked parking spaces. An attendant was on duty even though it was evening. He helped us return the key, because the app skipped over the key return location and we could not find it. It was a large U-haul facility.

Marvin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel W. 
Évaluation :
5

Clean, convenient and great service. I have recommended your facility to several people. Thank you! Connie Chandler

Connie C.  |  Expérience générale 
Évaluation :
5

I originally scheduled my pick-up at 785 S Chestnut St, Platteville, WI 53818 for 9:00am. They still hadn't shown up at 9:30. Luckily I was able to call the location at 1425 E Hwy 151, Platteville and they were able to help me out at the last minute. Was very thankful for them!

Marsha B. 
Évaluation :
5

Just continue with the great customer service and courtesy I received.

Daniel R. 
Évaluation :
4

More workers available for faster service

Bethany R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE H. 
Évaluation :
1

I had to keep calling to verify we had a truck... was assured we would have a 15ft truck AT the Platteville location.... we get there too pick up and were told the 15ft truck was in Galena... we didn't have time to piss around driving all that way and back so took a 10ft truck with not an I'm sorry or maybe even a discount apology... nothing.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUSTIN V. 
Évaluation :
5

Keep the current staff. They were very helpful and knowledgeable.

Lavon W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan M. 
Évaluation :
5

Staff solved my storage problem very quickly. Great job.

ERIC Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrell C. 
Évaluation :
5

Everything was great.

Justin S. 
Évaluation :
5

Nothing n Becky is a great person n have a great customer service

Amy D. 
Évaluation :
5

Very excellent service. Very considerate with everything. A++++

Justin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNEDY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN O. 
Évaluation :
5

This is a local, very convenient and well-operated location. We've used it 3 times in the past year. So thankful to have it available so close by!

Lynelle M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
1

This was the absolute worst uhaul experience ever. Not only did they try to change me for late fees the very first month. They claimed my card wouldn't go through even tho I set up autopay without anyone ever even trying to call me to let me know there was any issue. Mary wanted me to email her my card information. Who does that?! I'm not an idiot. I'm not going to send you my card information in an email. So then I take off work early to go in to fix the problem and guess what I didn't even give them my card it just magically worked when he clicked to "rerub" my card that was on file. Ridiculous. Then when I checked out they tried sending me yet another freaking bill with another late fee on it. I had to call the corporate number to straighten it out. Do not use this uhaul. Worst customer service ever!

Lianna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
5

As a first time customer, this is exactly what we needed to move my sister across town. Reasonably priced, easy process, and courteous staff. Merci.

Emily B. 
Évaluation :
5

Very kind and courteous service. Everything was excellent.

Justin S.  |  Premières impressions 
Évaluation :
1

We had the worst customer service I have ever experienced, never again will we use this location!

Coady M. 
Évaluation :
4

Keep vehicles maintained better. The staff, however, was polite, helpful, and cheerful :-)

Fredrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN P. 
Évaluation :
5

Excellent experience! The staff was so helpful!

Kylie O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa A. 
Évaluation :
5

Very helpful staff My stuff as well taking care of I highly recommend this storage to everyone. ERNEST SALATHE

Ernest S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachel R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen C. 
Évaluation :
2

Very disappointed that we needed to drive the u haul all the way back to Platteville. If that is an expectation this needs to be in large print and clearly communicated. When moving to a different city almost 2 hours away and then to be expected to return it back to the original pick up site was ridiculous. We definitely wouldn't have booked u haul if we would have known. We were also charged mileage to drive it all the way back. There was a u haul Site 10 minutes from our destination. They gave us a discounted price for mileage but it was more about the time and gas

Joe D. 
Évaluation :
5

Our experience was very good. Demitrius and Marshall are the best! They were very organized and careful, and fun to work with. If we move again in your area, we will definitely use U-haul and BDK.

Philip L. 
Évaluation :
4

More instructions for where to drop off a trailer after hours. It was confusing and I didn't know if I put it in correct place.

Robert N. 
Évaluation :
5

Accidentally locked myself out of vehicle and staff at this location were very helpful.

Julianna M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emily L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey E. 
Évaluation :
4

I was charged an extra day to my bank account for returning the item 1hr and 30 min late. I was not told of this charge at the time of drop off so I did not have the opportunity to dispute the charge. Very disappointing!!!

Ace M. 
Évaluation :
5

Our customer service rep (Martha or Marsha) was great and helped us change the equipment when we saw what we ordered wouldn't work - thanks

David B. 
Évaluation :
3

When my online account was set up, it had several errors. I was not able to access it the entire time. There was also a bad mix up about my van rental, which ended up costing me time and money.

Ken E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julianna M. 
Évaluation :
5

very professional.

Ricky H. 
Évaluation :
3

They acted like they didn't want to wait on you or talk to you. The lady that worked on Saturday August 8th was very helpful, pleasant, kind. She knew her job!! Did not get a confirmation call on friday, the 7th, I had to call and confirm

roxanne P. 
Évaluation :
1

Not a good experience. Very unprofessional. I booked the van with utility dolly couple of weeks in advance before my pick up date. I called 2 days before the pick up date to confirm the utility dolly would be there inside the van at the time of pick up. But there was no dolly. Since this was an off-hour pick pick up, I could not wait for the store to open up. I had to move my stuff without the dolly, very inconvenient. And to make matter worse, despite calling in so many times and explaining, they are still charging me for the dolly service, which I never used. Absolutely ridiculous and unprofessional.

Eden B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
4

Was a good experience

Erik R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis K.  |  Premières impressions 
Évaluation :
3

Horrible customer service. I had a confirmation of 9:00 am pick up. The man showed up at 10:00 with NO apology. He was an ass! No masks on any employee I encountered. Very rudely treated. If anyone out there is reading this DO NOT do business with the cottage grove rd. Madison WI Ihaul! Never ever will I go back!!

Theresa H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Larry F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave C. 
Évaluation :
5

Excellent customer service from Demonte(sp?)!! Thank you!!

James R. 
Évaluation :
5

This location had was top of the line! The had a large inventory of options, a super friendly and helpful staff that was very responsive. The process was quick and convenient. I would definitely recommend this location and would use them again.

Christopher C. 
Évaluation :
4

Nothing. It is very well maintained as well. Very orderly.

Peter C. 
Évaluation :
4

I rented a 6x12 trailer to haul a lawn mower with 61" deck. I was told it would fit in a 6x 12 trailer. when I tried to load the mower, I discovered the trailer railing extended to the tail gate area, leaving an opening of aprox. 54". Had to dis assemble mower (remove deck) to load mower. how can you rate this as 6' wide if you cant load an object even 5' wide. Caused allot of delay and extra work. Had I known this, I would have made other arrangements.

Mike B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Nothing! The person who helped me with the trailer was professional, helpful, and knowledgeable. She explained everything and even hooked up the trailer. Wow...she also has some strength! When I unhooked it and left it back in it's spot, it took everything I had to lift it....and I consider myself strong. Will do business here again. Thanks

Cheryl B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

grant Z.  |  Premières impressions 
Évaluation :
5

We were only planning to use the locker for one month, but the person we worked with was so friendly and professional, and the building is so secure, that we may keep it long term.

Ken E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jacob H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kent m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob H.  |  Premières impressions 
Évaluation :
5

The lady in Platteville was super friendly and helpful. She had a very nice attitude

Carlos R.  |  Expérience générale 
Évaluation :
5

The team worked very diligently to fit me with the appropriately sized space for my needs. They were helpful, considerate and friendly. I moved into the space and it was just perfect!

Julie W.  |  Premières impressions 
Évaluation :
5

Great and helpful staff

steve o.  |  Premières impressions 
Non reviews have been submitted for this location.

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