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DANIEL MCustomer Reviews for U-Haul Moving & Storage of Port Washington
Testimonials From Recent Customers
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Equipment and u-haul staff were all excellent, I couldn't find a single thing to complain about. Hope everyone has as good an experience as I had.
CURTIS ZI appreciate how pleasant the manage at this location was when I had questions at pick up.
LINDA CRental was filthy on the inside. Had to spend 30 minutes cleaning it up. Was also left with only 1/4 tank of gas.
TERRENCE HExcellent customer service.
JAMES GThe employee was very helpful and customer service oriented. He was busy, yet acted quickly to take the tow dolly off my truck to get me on my way. Will definitely use this location in the future. (I live in West Bend).
DENNIS CThe service was excellent! The Mgr. Josh was very helpful and friendly.
William TI have used this location on several occasions, and the employees have provided customer service which has always been above and beyond the normal expectations.
LORRAINE WFriendly, efficient, thorough, ready....what more can I say? Top shelf service.
KATHRYN HLove your organization
lynn dThis location is the best U-Haul location I've been too. We used a storage unit for one month and rented a truck here. The staff was helpful and kind and made the stress of moving so much easier.
Franklin G | Expérience généraleFriendly competent staff that gives great service!!
Gary WEverything was Awesome!
PAUL NThe manager bends over backwards to make sure you are taken care of.
David TThe only thing was lock in need of repair. Fell off at arrival. But since everything arrived, would just insure things are repaired before using in condition as that for other people.
Daniel HEveryone was so friendly and helpful, thank you for everything!
Julia J | Expérience généraleJosh and his staff are always willing to help and go the extra mile.
DARCI BNothing. Staff was attentive and equipment was ready and in good condition.
JOHN HVery friendly and helpful staff. Directions were easy to understand.
JAMES NThank you, Josh and staff !
ANTHONY N | Expérience généraleMy main complaint was the condition of the parking lot. It really needs resurfaced. The employees were very nice, polite, and friendly. They were very understanding when we became upset when told there would be a $100 deposit for cash payment. I was not told that when I called the toll free number and asked about cash payments.
Christine Walways excellent service!!!
VLADIMIR NThe person that helped me was absolutely wonderful. I need to get his name so that I can share more. He hooked me up with the truck and storage units. #1280
Priscilla K | Premières impressionsI was treated very professional got there at closing time and they treated me very nice.
GREGORY CEverything went as we planned. It could not have gone better.
David NJosh and his staff were very helpful while I had U-haul for storage and trailer
DENNIS M | Expérience généraleI think the service representative at this location are top notch. Absolute gentlemen. They aren't lazy, unlike other locations.
AMY HAll is well. Pleasantly surprised there was no shifting of items in container. Everyone I delt with was professional and caring.
Glenn GJust continue to provide low cost moving equipment and professional services.
GLENN GEverything was as promised. All staff were polite and friendly. Totally positive experience!
PAMELA LThe staff and equipment at this location were top notch! Thank you very much!
ROBERT Nvery accomodating, quick, friendly
GEORGE HFriendly staff had us in and out quickly. Equipment was in great shape and pulled well.
CHRISTOPHER LThe truck seemed to hesitate when starting. May need maintenance
DAVID BGreat customer service and clean trucks! Easy in and out. .
PETER LNothing - the customer aervide was great and fast.
Anna KYour people were great!
MARK BThere was a tie down bracket in the trailer that was missing. Would have been nice to have that instead of having to only use one while transporting my items.
DENNIS CMoving is never easy, but Josh and his team help in any way they can to provide professional service along the way.
WILLIAM LThis was an excellent moving experience. Good communication, friendly people, and all obligations were met. We have ZERO complaints or negative things to comment. Will recommend to others and would use again with no hesitation.
Alice ENothing. It was clean, organized, prompt, and a great experience. Than you!
Pam LVery nice and helpful staff, I would recommend this facility to anyone looking for a storage facility.
PATRICIA LWe had a great experience! So I did not see anything to be improved.
JASON MThis location sits on their ass and forwards their phone. I tried to contact them twice with questions about my rental. Each time it was forwarded to a Uhaul call center. The call center could not answer the questions: 'will my uhaul trailer be attached to my uhaul truck when I arrive, and will straps be provided with the trailer'. First call: "maybe, maybe". Second call: "yes, no - let me forward you to the local office". Person I was forwarded to (who was not at the local office) unprompted: "Let me check to confirm that your location has the equipment you reserved. It looks like they currently don't have a pickup truck, but one will be returned at 4:30, hopefully they return it on time." Irritated at this point that the equipment in rented may or may not be there when I show up, I was told "don't be like that". I arrived at the office on the day of my rental. I walked inside and some lady muttered at me to go outside to the canopy. Some guy brought me back inside and to the check-in desk. I seriously cannot recommend Uhaul as a company to anyone. The advertised price of $20 for a truck and $20 for a trailer becomes $180 once everything is added up.
ANDREW BEvery customer service rep I have spoken to has been extremely helpful. Pam, the driver who usually picks up and delivers the boxes is amazing. I always recommend the boxes to anyone who I know is moving or storing.
WILLIAM HGreat customer service by both employees working this weekend!
Ted LI have used this location a couple of times because they have always been exceptionally helpful and go above and beyond. This time, my hitch receiver was rusty and I was unable to install the hitch. The staff here cleaned out the rust and oiled the hitch so it worked perfectly. In addition, the store is clean, well stocked and organized.
WENDY ZJosh and the others working here were wonderful, They went out of their way to be helpful. It is exceptionally clean at all times. It is easy to pull in to unload or load your stuff inside. We thought this was a great storage place to use,
betty S | Expérience généraleI'm 81 yrs old the elavator was not working, my items was on the 2nd floor it was not good. My nieces did great with getting the boxes and containers down the steep stairs, but in all Your facility has always been clean and very airy. because of the non working elavator. My move date was August 31, 2024
estelle g | Expérience généraleThe brake line blew with smoke billowing out of the left rear tire and brake line fluid pouring out creating a pool under the truck. I could have been killed!!!!!
DONNETTE BAwesome service! Thank you
THOMAS CThe only issue that I seem to notice is that the interior windshield is always dirty . One of my pet peeves is a hazy , dirty windshield .
ADRIAN NGreat manager - was fast, efficient, courteous! Best experience I have ever had with a u-haul location.
TAMARA MGreat customer service. Super clean facilities!
CHERYL NSee you next spring for storage. School furniture
JOHN D | Expérience généraleWe have had the opportunity to use the Port Washington location on multiple occasions. They have always been extremely helpful, focused on customer service and go the extra mile. The equipment was available and ready upon arrival. Adam called to verify that we would be using the truck (since we were running late) and extended our pick up time by a couple hours to allow us the time to get to the location. I cannot tell you how much we appreciate this location and the employees. They are, and have always been, excellent!
Sue DThis was an awesome solution for my move and I would recommend it to everyone. Everything about this program was A++ and 5 Stars. I rarely had to wait long, if at all, when calling on the phone. The delivery lady was excellent--dropping off and picking up. She made excellent recommendations on where to drop off the boxes and the fact that I didn't need to be at any one location for drop off and delivery was ideal. The program was a great value, and especially so since I received my boxes for free for the 1st month. Awesome!! Being able to hold on to the boxes for one month was very nice. I probably could have used one more box (the system recommended 3 for a 2-bedroom with a lot of stuff and I ordered 3). If I would have used the boxes for furniture, as well, I would have needed at least 2 more boxes, I think. But everything worked out really well. I stuffed all 3 boxes, used movers for furniture and my car for several final clean-up trips. Thumbs up!!
Nancy WExcellent check out and check in experience
GERARD NSuper easy, very polite and happy staff, prices where extremely reasonable and cost effective, equipment was in great shape.
DAVID BStaff was very helpful and went above and beyond.
LORRAINE WTruck has a bit of front end vibration, suggestive of poor tire rotation schedule
DANIEL BGreat service. Very informative and helpful.
LANDA P | Expérience généraleVery helpful and informative
Jeff W | Premières impressionsSo easy and fast service. Staff were very knowledgeable and friendly
Delores L | Expérience généraleI've hardly ever had a bad experience with Uhaul so far. I really like their storage units and the way the manage them. I would absolutely use uhaul storage again.
Austin D | Expérience généralefantastic rental facility! josh worked with us on our delicate situation and we really appreciate it!
Nicole J | Expérience généraleEverything was exelente. All the people that are in charge for services doing a great job. I have no regrets. I'm very pleased,thanks for the wonderful service.
IRMA R | Expérience généraleEverything went smoothly, got the first month free, free lock, and it's all indoor. Very nice!
PATRICK N | Premières impressionsI was dealing with a transition move for a parent. I went in to the office several times with questions about different services. Every time each person was friendly and patient as I was uncertain how to move forward with final items. Very nice facility. Felt safe while there. 10/10
KATHRYN F | Expérience généraleI enjoyed working with Josh and his staff . All were very helpful and found the perfect storage location. Thank you all.
CATHERINE F | Premières impressionsJosh and his family are incredibly helpful and kind. They have made the whole experience with U-Haul easy and enjoyable. Merci.
Kevin C | Premières impressionsGreat, clean facility. Staff always friendly and willing to help. I'll definitely recommend this facility to others. I also appreciate the ease of on-line set up of storage and rentals. A HUGE plus (to me anyway) is the speed with which "paperwork" is executed. The day I moved out, I stopped in the office to square everything up and was done in just a few minutes. (With some companies that process would have taken 15+ minutes of standing there while someone struggled their way through filling out forms both on the computer and on paper.) U-Haul has figured out the customer experience formula.
Lawrence L | Expérience généraleStaff were extremely helpful and explained usage well. The facility was clean and had an excellent security system. No issues with the the building maintaining their climate controlled system. Merci!
Deborah H | Expérience généraleAwesome service, all questions answered and store manager Joshua was great to speak with and very knowledgeable.
NORMA K | Premières impressionsI really love the convenience of the pull in bay and carts available to unload my boxes!! Having a map to help me locate my storage unit was so helpful! The best part was the elevator because I didn't need to make one hundred trips up and down the stairs!! Overall, very clean, convenient and so helpful for me to store my items. I will definitely recommend your facility!!
Cynthia D | Déménagement en ligneHallways are a bit too narrow. It was hard to get a sofa into the locker.
MICHAEL A | Premières impressionsexcellent service. josh stangl very clear and helpful.
RICHARD S | Premières impressionsEverything was so convenient and well organized. Good technology. Clean. I was very impressed.
betty S | Expérience généraleGreat facility with great service. Very easy to do business with.
Christian R | Expérience généraleThe personnel were extremely friendly, very courteous went out of their way to help us, showed us everything we needed to look at spent all the time needed to assure us we were making the right decision.
JOHN B | Premières impressionsWe have used Saukville U-Haul Moving & Storage for several moves and one storage need. We have had an excellent experience each time.
Christian R | Premières impressionsThis place really helped keep my small apartment clear for five years, worked out really well.
Braydon S | Expérience généraleJosh was awesome in every way. Thank you and we'll be back!
DAVID L | Expérience généraleStaff was very helpful especially when we arrived to unload
KELLY C | Premières impressionsThe staff was very helpful and Josh is a great manager!!!
David H | Expérience généraleGreat facility and nice unit; we moved and didn't need to keep it otherwise we'd still be a customer! Thanks
Matthew L | Expérience généraleAlways clean and well lighted and always felt safe. Liked the pull in bays, out of the weather, that made moving comfortable even in the middle of a Wisconsin winter. Was impressed with the key card security system in addition to locked units. Only thing I did not like was the locks provided for the units. They looked cheap and easy to break into. It didn't bother me that much and I could have used my own lock if I felt it necessary.
ROBERT C | Expérience généraleThe staff was beyond friendly and helpful. I was going through a tough time.. not only did they get me set up with everything they were ALWAYS incredibly kind.
JAMIE K | Expérience généraleThis is a 5 star location. The manager and staff are very friendly and customer service oriented, such that this is my preferred location! I'd rather go to this location than another even if it were closer, because the people working here know how to make the rental process to be easy, expedited, without hassle, and clean and well organized!
Thomas N | Premières impressionsThe staff was so informed and kind I can't say enough about how excellent they were I've told a lot of friends already it's hard enough to move and they made me smile and thank God there are still these good people here nowadays you don't find that to much you have some wonderful workers I thank you and them so much they should be awarded God bless them
SHERRY R | Premières impressionsThe U-Haul rep that helped me rent a unit, on-site, was very friendly and explained the process very well. The "Your Storage Plan" handout which highlighted the benefits and also showed the unit's location at the facility was very helpful. Also, signage was displayed which indicated the security instructions and use of access card.
Deborah H | Premières impressionsJosh is running a clean and friendly U-Haul location. It will be my go-to location for any trailer, truck, or storage beds for years to come! Je les recommande fortement.
Darren K | Expérience généraleWe appreciated the full description of the security features & how to arm & disarm the alarm. The facility was very clean and there were push carts available.
Julie L | Premières impressionsThanks will be back in May 2024 for 3 months storage
JOHN D | Expérience généraleGreat facility, very friendly and helpful staff.
Sean E | Expérience généraleStorage unit worked perfectly for our needs
Edward P | Expérience généraleJust got to be too expensive for what I storing there. Thanks though!
Pfeiffer M | Expérience généraleMy only issue was that my access card didn't work. They gave me a temporary pin instead. They said the card might need a few hours to work. I'm hoping it works when I go back tonight.
Aislinn B | Déménagement en ligneVery quick. I had a different spot and had reserved an additional one online. When I got there the gentleman quoted me 15 min to get all set, but once I told him I had already had a rental, it only took a few min. They were very friendly at every encounter. I drive an additional 15 min to use this facility because I feel it couldn't possibly be better somewhere else.
Jeff P | Expérience généraleJosh is an exceptional manager. Good people skills and a real asset. Give him a raise or promote him to your next level of management, you won't regret it! Armond Messnick 262-327-1173
ARMOND M | Expérience généraleGreat staff
Leslie L | Premières impressionsFriendly staff, clean, easy to move in, and they have everything you need to move. Like flatbed carts, they provided the lock. Overall very satisfied.
Belen A | Premières impressionsJosh does a great job!
Scott H | Premières impressionsVery nice people and facility the best we have used.
dennis o | Expérience généraleTrès bien
dennis o | Premières impressionsFacilities were always clean and well kept. We felt our property was safe at all times.
jacob H | Expérience généraleGreat place good staff new own Josh is good at keeping place looking good and prices are great u - haul storage is best place I ever rented
JOSHUA S | Expérience généraleThe staff is very helpful but unfortunately yesterday when we got there to get the unit we waited 45 minutes and then the system wasn't working properly. I went in advance to make sure everything was all set and told it was but yet none of the information was properly stored in your system and we had to re-enter much of the information we entered online. Again staff is great but 1 person working and waiting 45 minutes after a long day of moving wasn't great.
Donna T | Premières impressionsI had my things there for too long, lol. But, the first manager was the best. He was there at the opening. Then you had one after not so great. She was not always pleasant. But always clean, such a great convenient storage!! Great set up!
KATHY B | Expérience généraleHave already recommended you to someone.
Tracey V | Premières impressionsAssociate was super friendly and very helpful.
Susan M | Premières impressionsTook crae of our needs.
Stephen P | Expérience généraleJOSH IS A GREAT HELP AND ALWAYS FRIENDLY MUCH APPRECIATED
Carrie C | Premières impressionsthank you U-Haul for a clean, well lighted and convenient storage place. I was able to come and go as I please to pick up items in storage using my security access card.
Chris B | Expérience généraleWorked well for our needs.
Stephen P | Premières impressionsEverything was A1 for service and security .
Daniel t | Expérience généraleOverall great experience! staff was super friendly and helpful, clean well maintained place.: truck pick up and drop off were super easy.. would definitely use them again in the future if and when I need it!
Amanda H | Premières impressionsGreat staff, very helpful and friendly
KATHRINE F | Expérience généraleThe manager and staff have outstanding customer service! Clean units with heat! The garage drop off zone is so nice and convenient for loading and unloading. Overall great experience, highly recommend.
JACOB S | Expérience généraleEveryone made me feel welcome and were very helpful.
sharon b | Premières impressionsQuick and easy. Gorgeous location. Neat and very clean. Staff friendly and helpful.
Andrew L | Premières impressionsThe facilities and staff were wonderful. The staff were super helpful and friendly, and the storage unit access was great. I loved being able to unload my SUV out of the weather. It was winter in Wisconsin!
Donald M | Expérience généraleDrive inside doors for loading and unloading are for 'standard' vehicles, we were unfortunately towing a trailer so we could not use it, but it's nice it's available. Building is very clean and smells nice. Flat bed style carts are also available at a handy spot too. A+
Gordon S | Déménagement en ligneConvenient location, very clean facility, reasonable rates.
RAINER H | Premières impressions