Évaluations des clients U-Haul Moving & Storage of Portsmouth

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Portsmouth

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John C. le

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Everyone was fantastic! Quick easy pickup and even faster return!

Ed D. le

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Visibility issue with broken wiper and not washer fluid. Staff very good, though.

William D. le

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Le client n'a pas laissé de commentaire.

Stephen E. le

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Le client n'a pas laissé de commentaire.

Chase B. le

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Le client n'a pas laissé de commentaire.

Gary L. le

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Le client n'a pas laissé de commentaire.

Michael S. le

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Le client n'a pas laissé de commentaire.

Patrick D. le

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Very friendly and helpful staff at the center. I would highly recommend this site to friends and family in the ares.

Steven H. le

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Le client n'a pas laissé de commentaire.

Janice B. le

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Le client n'a pas laissé de commentaire.

Cynthia K. le

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I was extremely disappointed to discover at my ARRIVAL that my temporary licence (it is my renewal year) was not acceptable for rentsl purposes. Obviously, I was on a schedule. If I had not had a friend nearby, I would have been very put out. Uhaul needs to state SOMEWHERE obvious in their online reservation service that temporary licences are not accepted. Other than that everyone was couteous and friendly, the van was clean and warm, and the overall experience was great.

Nathan E. le

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Le client n'a pas laissé de commentaire.

Elizabeth D. le

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Everyone was super sweet and helpful!! The guy who rented to us talked us through the rates and made sure we didn’t pay for more gas or a bigger truck than we needed. Also, we dropped off the rental one day late and there was no issue at all! Great guys here.

Nick P. le

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Le client n'a pas laissé de commentaire.

joe A. le

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Attention Ryan, manager of the Portsmouth NH office, assistant manager Gabrielle was absolutely amazing. She was THE BEST u haul representative I have ever dealt with. She deserves to be recognized for a job well done. Give her a raise! She deserves it. You need employees like her. Do what you can to keep her! Joe

Michelle D. le

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Le client n'a pas laissé de commentaire.

Frith F. le

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Very friendly helpful staff! Certainly will use again and recommend!

Debra B. le

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Le client n'a pas laissé de commentaire.

michael M. le

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Excellent service

Leo D. le

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This is still the best Uhaul location I’ve ever used.

John R. le

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Le client n'a pas laissé de commentaire.

harold M. le

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Le client n'a pas laissé de commentaire.

Cory L. le

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Le client n'a pas laissé de commentaire.

Stephanie M. le

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It is deceiving that you don’t tell people that they should get xtra insurance, that their own auto insurance may not cover damages , so just Incase I spent additional $14.00,. I was surprised that a $19.99 a day rental, driving 26 miles and putting in 3 gallons of gas still cost nearly $60.00. Cost more than I thought it would.

Don S. le

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Le client n'a pas laissé de commentaire.

John S. le

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Le client n'a pas laissé de commentaire.

Robert S. le

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Very friendly customer service!

Nikhil R. le

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Le client n'a pas laissé de commentaire.

John J. le

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Quick in and out. Exactly what I was looking for.

Kathleen S. le

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I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied

Angelique P. le

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Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!

WILLIE Frank B. le

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Le client n'a pas laissé de commentaire.

Phil L. le

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Le client n'a pas laissé de commentaire.

Lynn P. le

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The receipt I received was not clear. It would be so easy to produce a clear, self-explanatory receipt/invoice which would save U-Haul money and make your customers. My receipt/invoice was so unclear I had to call the store manager of the Portsmouth, NH, store. Fortunately, he was able to explain the bill but this was a waste of his time and my time .

David M. le

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They didn't have the trailer that I wanted and had to go with the next size up. Other than that the Portsmouth Uhaul is a great place

Lindsey C. le

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Le client n'a pas laissé de commentaire.

Chuck L. le

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Le client n'a pas laissé de commentaire.

charles C. le

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Le client n'a pas laissé de commentaire.

Harold M. le

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Le client n'a pas laissé de commentaire.

Brian O. le

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Service was great from beginning to end! Reservation to check in to checkout all employees helpful and courteous! Thanks

James G. le

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Le client n'a pas laissé de commentaire.

Bradford L. le

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Le client n'a pas laissé de commentaire.

Ann B. le

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Le client n'a pas laissé de commentaire.

Daniel M. le

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Le client n'a pas laissé de commentaire.

tony C. le

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Everyone at The Portsmouth NH by Pass location was excellent. Best customer service I ever had . I mean this sincerely, they made everything easy .

ALBERT L. le

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The group of people at this outlet are Great! Helpful and friendly and pleasant and knowledgeable . I rent a truck twice a year for a non-profit to move some heavy items for an event. Dec and April --and they remember me and ask about our group and how the events went. It's great to be more than a number. Kudos

Samuel S. le

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Le client n'a pas laissé de commentaire.

Liz D. le

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Le client n'a pas laissé de commentaire.

Matthew R. le

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Car tote fender fell off while driving it

Nicholas X. le

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Le client n'a pas laissé de commentaire.

Jason F. le

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Workers were a little whiney. Trailer was covered in ice and dirt and strap latches were frozen and stuck. Other than that this was a typical uhaul ctr.

Richard F. le

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Le client n'a pas laissé de commentaire.

Marc G. le

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Le client n'a pas laissé de commentaire.

Ann F. le

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Le client n'a pas laissé de commentaire.

Richard C. le

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Convenient location. Dolly was covered with snow and the straps were frozen, making it very hard to use. No snow scraper in the truck and snow/ice on the windshield

Jereme P. le

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Excellent work to all the guys that are there. They run their asses off. Almost seems to me corporate needs to send them a couple more people.....

Frith F. le

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Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.

Richard M. le

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very good customer service. two young people were working the counter and they were quick, efficient and very friendly. terrific experience. keep up the good work.

michael F. le

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Le client n'a pas laissé de commentaire.

Peter S. le

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Le client n'a pas laissé de commentaire.

George D. le

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Le client n'a pas laissé de commentaire.

Neal F. le

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Le client n'a pas laissé de commentaire.

Jeff H. le

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They were not prepared for my reservation. It was over an hour late and would have been even later had I not shown up an hour early to check on it my reservation was time sensitive and the hold up through everything off. They were very friendly and all but it could have been easily avoided

dennis V. le

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Le client n'a pas laissé de commentaire.

Pamela M. le

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The service for drop off was very slow. The windshield wipers on the truck did not work. The pick up staff was pleasant, helpful, and efficient.

Neil D. le

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Staff was friendly and helpful even though the weather was terrible. The experience renting the trailer was just as expected.

Jacqueline P. le

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Le client n'a pas laissé de commentaire.

Tamara F. le

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Le client n'a pas laissé de commentaire.

Alexandra S. le

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both employees that i dealt with were very warm, welcoming, and professional. yay humans.

M K. le

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CHRIS WAS FANTASTIC

Christopher B. le

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Jack was very helpful and courteous.

Christopher M. le

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everyone I encountered was friendly and helpful. they were all great!

Ronald F. le

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I had a van reserved at my local U-Haul location but the day before i was to pickup the van was called by U-Haul to tell me my reserved van was rented to Fedex and had to find a van from another dealer. The next closest dealer with a van added more than twenty miles to my trip @ 59 cents a mile. I thought U-Haul should have delivered another van to my local dealer to satisfy my reservation. Was not pleased.

Andrea G. le

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Le client n'a pas laissé de commentaire.

Chris W. le

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The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.

Jonathan A. le

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Le client n'a pas laissé de commentaire.

Joseph Y. le

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Staff was extremely accommodating and professional. Excellent service and highly recommend you to anyone needing moving assistance.

Daniel R. le

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only one guy was working when i returned truck. there were 3 returns and 2 outgoing rentals. seemed not that well managed

lisa S. le

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Le client n'a pas laissé de commentaire.

Christopher R. le

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Le client n'a pas laissé de commentaire.

Amy K. le

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Le client n'a pas laissé de commentaire.

Peter M. le

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Le client n'a pas laissé de commentaire.

Ezio P. le

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Le client n'a pas laissé de commentaire.

Eugene M. le

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Le client n'a pas laissé de commentaire.

Aidan H. le

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If there is an app to make things easier make it so! I would have been quicker going to the office and renting a truck rather than going through the app - so, app and app process SUCK!

Flint M. le

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Equipment was clean on the inside. Awesome electrical/technician on hand that helped out the young lady who did not have much knowledge of why the directional lights were not working on the first trailer. The 2nd 6x12 trailer they issued had a tire that had very low air pressure. I noticed it because it was squeaking when I checked my own tires for air at town fair tire. The technician at town fair tire in Pawtucket RI inflated that particular tire and also did all the rest to make sure that I wouldn’t have any problems on my almost 1200 mile trip. All in all I arrived safely at my destination.

MAEVE M. le

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Maybe have another desk person to assist customers. Both when I picked up and when I returned the van I rented the staff were distracted and very busy with multiple things going on.

Louis P. le

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Le client n'a pas laissé de commentaire.

Sharon R. le

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Short staffed. I arrived at 2pm and didn’t get served until 2:40

Joseph P. le

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Le client n'a pas laissé de commentaire.

Richard H. le

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Hassle-free no issues. In and out

Paul S. le

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Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.

Old York Histori W. le

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The truck they gave me did not match the contact. So mileage and gas level were off. When I returned the truck it took the staff a while to correct the mistake. They gave me no paperwork at check in or departure. When I received the receipt via e-mail, I realized I had been over charged. I was charged for a two day rental when the contact clearly showed a pick up and drop off on the same day. I called the location to have the bill corrected. They could not correct and have sent put in a claim. I'm now waiting for the claim department to call me. A lot of hassle for a simple 5 hour rental. I'll avoid renting from this location in the future.

Thomas B. le

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Le client n'a pas laissé de commentaire.

Kara M. le

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Staff is great! It was easy to pick up (thanks Jack!) and drop off.

Elena M. le

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Always seems to be an issue having enough people at the desk.

Roberta O. le

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I tried to use the phone app. The back of my license wasn’t readable. The app should have told me to take another photo. The keys were not in the van and the dolly wasn’t in the van. I had to go inside and wait anyway. They were busy, they always are busy. That’s why I wanted to use the app. It took 40 minutes, that I wasn’t planning to lose. You need to work in the app. Ask people to take a photo if their license ahead of time. Telling me I need my passport when I’m in your parking lot on a Saturday when no one is at my place of employment to verify my employment is a bit much. My contact person didn’t answer their phone because they didn’t know who was calling. This is all common sense. The app needs work.

Sheila O. le

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Le client n'a pas laissé de commentaire.

Donald M. le

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Great customer service and friendly staff! Everything with the rental went smoothly. I was very pleased and would definitely recommend them to others.

Kevin G. le

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I usually don’t do these surveys but this was a very good experience. Locked keys in my truck and a solution was provided. My wiring adapter was bad and the diagnoses came quickly. And that is a heck of a trailer. We did sense some clunking and after checking things twice assumed it was the surge break system moving. There will be those who won’t figure this out and will worry needlessly.

richard W. le

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You guys were very helpful , and I appreciate how you handled things, Thank You !

DANIEL S. le

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Helpful and friendly staff and services

dwight T. le

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Le client n'a pas laissé de commentaire.

Peter F. le

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Le client n'a pas laissé de commentaire.

Eric G. le

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Le client n'a pas laissé de commentaire.

David G. le

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Everything was great but the credit card machine wasn't working and was the only thing that didn't allow me to give it 5 Stars. The people were all very nice. Thank you. The trailer could use more areas to tie down inside. The lack of wood strips on the sidewalls inside the trailer to tie to was a problem for me.

Joseph C. le

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I was really surprised by the long wait upon arrival. We didn’t see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.

chris d. le

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Rent here many times. Always a good experience.

Linda C. le

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ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed

kathryn f. le

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great service!

Paul S. le

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The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.

Adam N. le

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The staff were totally amazing super helpful very friendly.

Melissa D H. le

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Rick the general manager is awesome!

peggy c. le

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I gave four stars because of mice droppings.

peggy c. le

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Friendly and helpful service from all employees.

Laurie R. le

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Both the FL and NH franchises did well.

DREW H. le

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I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!

DEREK C. le

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Outstanding staff!

DEREK C. le

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Every aspect of my moving experience was made “outstanding” with UHaul and staff!

James P. le

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Very helpful!

Teresa V. le

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These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !

Amy P. le

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The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.

Robert W. le

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Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me

Victoria C. le

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Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.

Tia B. le

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Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Kimberly E. le

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We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!

CAROL ANNE S. le

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My storage experience turned out to be longer than expected - but everything went well the entire time. Thank you!

Cullan S. le

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Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!

Matthew N. le

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Had a great experience.

Shirley J. le

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You need to call me to discuss an issue.

lindsey p. le

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Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.

sue f. le

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Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.

Carol P. le

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Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.

TIMO P. le

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storage was pricey; closing access at 7 PM was inconvenient

DAVE S. le

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The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.

JACK H. le

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great people, great help, and an overall great experiance

Chris J. le

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The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.

Gert A. le

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There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.

DIONNE B. le

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Have always had a good experience with this uhaul location. I would definitely recommend this particular location.