Customer Reviews for U-Haul Moving & Storage of Portsmouth

6609 évaluations

400 US Hwy 1 Byp   Portsmouth, NH 03801
(@ Traffic Circle)

(603) 431-2165

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(603) 431-2165

400 US Hwy 1 Byp
Portsmouth, NH 03801
(@ Traffic Circle)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Personal were very courteous and help full

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynne O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY L. 
Évaluation :
5

Rented a cargo van. Very clean and we'll maintained.

neil L. 
Évaluation :
5

The dashboard was all whacked out. Speedometer would drop to zero when I drove. All the dash light flashed and the headlights flashed also. I can send a video of it if needed.

Eric Thomas P. 
Évaluation :
5

Easy check in.

James K. 
Évaluation :
3

I did. It receive the correct number of boxes that I ordered. Also the bag in the truck with the moving pads only had 5 pads but the bag said 6. I'm hoping I don't get charged for that.

Kathryn N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O. 
Évaluation :
5

Where would this country be without U-Haul. Are use U-Haul on a regular basis and I am extraordinarily thankful that they are there when I need. I use it regularly so that I do not have Store and maintain equipment on my property that I use only occasionally. The cost of rental will never exceed the cost of ownership. Thank you U-Haul hope you're always there for me.

Paul B. 
Évaluation :
5

The young man who helped me when i returned the van, sincerely extended himself to offer me a ride to my car being serviced. That was a huge service!

Jonathan L. 
Évaluation :
5

Nancy was great! Very knowledgeable, friendly and professional. We appreciate her help with purchasing and installing a trailer ball, too.

Jay T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abdoulaye C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devin M. 
Évaluation :
3

Only issue was I dropped my equipment off but they called me two hours later saying I didn't. Make sure communication is good between inside workers and outside workers

Matthew S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mikayla H. 
Évaluation :
5

Nothing... fast, friendly, and easy!

Michael Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy S. 
Évaluation :
5

A lot of vehicles were being returned at the same time. Multiple agents were organizing the returns and with urgency. They took care of me very quickly and helped me get the trailer back where it belongs. Very well done!

Ronald L. 
Évaluation :
5

I was asked to return the truck to an alternate location which was a bit further and inconvenient and Uhaul was charged for the extra mileage although I questioned the charges and stated the reason why

ROBERT M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle A. 
Évaluation :
5

Ryan and the team there do a great job. Always polite, efficient, and working hard. Merci.

Marc B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tia M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kent G. 
Évaluation :
3

Truck seem to be in bad shape. And wasn't easy to find the truck and get keys..

TOM S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEANSHAHIN A. J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John O. 
Évaluation :
5

This was the first time I rented a Uhaul. It was a busy week with everyone moving but I was able to get a Cargo can for 7 hours. We were able to get everything done and everyone at Uhaul were very helpful. I will definitely rent from them again.

Catherine W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ian K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christine T. 
Évaluation :
5

This location is more distant for me but the experience is far preferred compared to the closer agency in Salisbury, MA.

Clifford G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc B. 
Évaluation :
5

difficult to rent trailer locally , even after i ordered it for wells Me, at check out online it showed to be in Dover NH. i paid with cc and the next day i received a call informing me that i would now have to go to portsmouth NH. It went from 5min away to 1hr drive to get it . The best part was when the person on the phone said it was my Fault . 4 days was not enough time to reserve a trailer. lol

Sanford G. 
Évaluation :
1

We had reservation which was pushed back 2 times making us extremely late for an out of state move

John P. 
Évaluation :
5

Portsmouth guys great; thanks!

paul U. 
Évaluation :
5

All the employees were very personable, polite and knowledgeable, they assisted us in renting the vehicle that was appropriate for our job, they were very fast and efficient in not only the paperwork , but checking us in and out in a timely fashion. Greatly appreciated! Ken

Kenneth B. 
Évaluation :
5

The service representatives were very helpful and courteous.

Elizabeth M. 
Évaluation :
5

Great customer service from the people at the desk

Martin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

We were extremely pleased with their quick, courteous, professional service. We would highly recommend this U Haul location. We would definitely use them again. Merci.

Ezekiel M. 
Évaluation :
5

Your staff was amazing. They were so nice and kind. They helped me from start to finish and could not be better. Love the staff.

Teri M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark G.  |  Premières impressions 
Évaluation :
5

On time and high quality truck, very courteous staff

Michael S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID A. 
Évaluation :
5

The young man who works there is amazing. He is always there alone and works very hard to take care of everyone. Whatever you are paying him should be doubled or tripled. I have rented there several times in the past year and he is always the only one there. He is patient with hot headed customers and you are damn lucky to have him, so give this guy a raise. If I were an employer I would hire him in a second.

Ralph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber D. 
Évaluation :
5

Clean functioning van. Easy pick up and drop off

Owen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA CHRISTINE C. 
Évaluation :
5

Unbelievable customer service at this location. So helpful with questions we had and suggestions for things we hadn't thought of. All employees should be commended!

maggie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jocelynn G. 
Évaluation :
5

Portsmouth NH and Sean and Jack made our move MOST Pleasurable, after trying a couple of weeks ago, reserving the truck through the call center, getting sent to Concord NH only to be turned away even after calling the service # and making sure our truck was there. We were told we had no reservation on record and that they didn't have any trucks available. We are 60 years old and it's hard enough to move without being packed and ready to go, and let down by the truck company that we have always done business with. Portsmouth UHaul was outstanding, from reservation, pick up, snd return. They deserve kudos! In a crazy world, they made out rental seem less! Thank you to Portsmouth UHaul Center! Cindy Reinhard

Cindy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hariteja M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph M. 
Évaluation :
5

Great folks who really knew the equipment and your product. They believe in the product and work hard.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard P. 
Évaluation :
3

The truck had the spare tire on it and the tire light was on while driving. I was surprised it wasn't addressed before renting it out to a customer. It drove fine, I only needed it for a short trip near the store.

KATHERINE H. 
Évaluation :
4

Representative was attentive vans pleasant. Check In and Check out was easy and quick!!

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blaine G. 
Évaluation :
3

No one seemed eager to help me when I walked in. Customer welcome could be improved. Once we engaged, though, the staff member was very friendly and helpful.

Christiana C. 
Évaluation :
4

not sure

Carol P. 
Évaluation :
5

The employees at the Portsmouth location were very helpful! However, we originally arranged pickup from the Dover, NH location and when we arrived, we weren't helped in really any way. The employee literally just said, "Oh. We don't have that here." She didn't give any more information than that, and my husband had to practically pry it out of her that the van was actually at the Portsmouth location. She said we should have gotten a call, but we never got a call from Uhaul saying the van was in Portsmouth. So after driving 30 minutes to Dover, we had to drive ANOTHER 30 minutes to Portsmouth which is absolutely ridiculous. If nobody spoke to us directly, why would you assume we knew to go to Portsmouth instead of Dover? If anything, at least send a follow up email or something? It was ridiculous.

Benjamin V. 
Évaluation :
5

Clean facility with knowledgeable staff

Thomas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eligio S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER V. 
Évaluation :
5

Friendly and professional staff with the checkout and return process smooth and quick.

Blaine G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
5

Everything went well . The pickup location changed day before and I drove by two 26 foot trucks in the original location I chose after picking up in East Providence. A little frustrated because I was very time crunched and had to drive an extra 36 miles. Everything went well though truck was nice trailer was nice too felt like a trucker!

JAMES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley P.  |  Expérience générale 
Évaluation :
5

The owner Ryan was super helpful! Every time I have been to this Uhaul, which seems to be an awful lot lately, he is always running around like crazy helping out. He is always so helpful and has a great attitude. If you need anything at all find Ryan, he will help making your move as stress free as possible.

Nathan M. 
Évaluation :
4

Hire more People like Ryan!

Craig T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine W. 
Évaluation :
5

In and out in only a few minutes. Very well organized.

Harold W. 
Évaluation :
5

The staff was extremely helpful and friendly. I had misplaced a credit card and called to see if it had dropped in the truck I rented. By the end of the day they had called me back having found my card! Thank you for caring.

Kimberly J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristina K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PATRICIA KEARFUL H. 
Évaluation :
5

Ryan, “the Man”, took care of me after a disaster experience with another uhaul in Maryland. He understood I had went through troubles and went out of his way to help me. I WILL return to this location because of Ryan.

BRIANEVERETT L. 
Évaluation :
5

The online check-in was a hassle because I did not have my location activated but I was advised about a workaround. Everything turned out fine.

Michael M. 
Évaluation :
5

Great People , Very Good Service at Good Price ! Tom

Thomas R. 
Évaluation :
5

The help was wonderful! Especially Alex.

Wendy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frederick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill J. 
Évaluation :
1

Your experience here will be good if you have Ryan assist you, everyone else was an absolute nightmare and couldn't print a receipt or explain it

Diane G. 
Évaluation :
5

The whole staff is customer oriented. Such a positive experience.

Sean L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland G.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley P.  |  Premières impressions 
Évaluation :
3

Need more staff that knows what they doing

ANGELINA B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Expérience générale 
Évaluation :
5

Sean was very helpful and friendly. Would highly recommend this location

Sean L.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon S.  |  Premières impressions 
Évaluation :
4

Thank you Be back in sept

Peter B.  |  Expérience générale 
Évaluation :
5

Great job

Peter B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan L.  |  Premières impressions 
Évaluation :
5

Staff very helpful

Peter B.  |  Premières impressions 
Évaluation :
5

Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.

Dustin H.  |  Premières impressions 
Évaluation :
4

Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.

Dyanne D.  |  Premières impressions 
Évaluation :
5

Staff was knowledgeable, motivated and service oriented.

Samuel T.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire D.  |  Premières impressions 
Évaluation :
1

I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn't recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn't that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.

Tia B.  |  Expérience générale 
Évaluation :
5

I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.

Ashley V.  |  Expérience générale 
Évaluation :
5

facility was well organized and provided significant resource.

Roland G.  |  Premières impressions 
Évaluation :
5

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

ARDEN C.  |  Premières impressions 
Évaluation :
4

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Janice R.  |  Premières impressions 
Évaluation :
5

I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.

SIDNEY G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Expérience générale 
Évaluation :
5

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

Karissa B.  |  Online Move In 
Évaluation :
5

Outstanding customer service from this team!

Joe S.  |  Expérience générale 
Évaluation :
3

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Laura C.  |  Online Move In 
Évaluation :
5

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

Stephen W.  |  Online Move In 
Évaluation :
5

Ryan super helpful and professional

michael m.  |  Premières impressions 
Évaluation :
4

Question 5 is not relevant to my move in. Normal hrs

Anthony C.  |  Premières impressions 
Évaluation :
5

Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Tia B.  |  Premières impressions 
Évaluation :
4

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Merci.

Cullan S.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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