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Need someone to man the desk at all times. I waited ~20 minutes for someone to show up with no customers ahead of me. Everyone was very busy outside. Time to hire more people?
I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.
Come pick me up haha
facility was well organized and provided significant resource.
GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!
The direction to pick up the truck and get the key we're not clear and easy. Even though we completed the online process to get it at 8 on Sunday we ended up waiting an hour for the store to open. There was another costumer with the same issue just before us.
I have never had a bad experience at this location. Keep on doing what you're doing! You are a great asset to the community!
Great staff. Very customer focused and friendly.
Very quick check in process. The personnel checked all the necessary items (inspect for any damage, working lights, gas, mileage, etc.) and I was emailed my receipt and I was on my way in no time. Very friendly and following CDC guidelines for social distancing.
The team was friendly and efficient. They answered all my questions and made my rental experience a good one.
Price gouged for a broken tail light lens.....GMC price was $52.00 and I was charged $299.00 to replace it. I could have done it myself. Yes I can't prove I didn't do it....so yes I got charged because I didn't inspect the vehicle because I was in a hurry! I will NEVER rent another Uhal again! I am a business that rent your trucks once or twice a month at $400- 500 in business for you and you now have lost me over a price gouging of a tail light lens!
First, when I checked in my key was in the wrong box, so my truck wouldn't start with the key I had. Since my pickup time was right before the opening time, I was able to wait for a worker to arrive and help. If I had to leave any earlier this would have been detrimental. I also found the website unclear and the return process unforgiving. I accidentally rented an in town uhaul, not seeing any other option. I had to drive the uhaul seven hours back because the uhaul woman on the phone told me I would be charged an obscene amount otherwise. I was still charged an obscene amount and spent 16hours of a 22 hour day driving in an area I was unfamiliar with in a vehicle I was uncomfortable with. The Portsmouth location was fine, but I will probably not use the uhaul website again.
Technology: awful Customer service: terrible Bait and switch: yes A 10ft box truck is NOT a pickup truck but due to scheduling i have no other option and didn't find out until it was too late to make a change. The entire experience was terrible
Return was extremely fast. I was waiting in the store as the associate was helping another customer and another worker came inside and told me the trailer was unhitched and that was all set to go. It was less than 5 minutes
Your staff is super!
The guy on duty was organized and helpful
we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...
Great service. Quick in and out
I usually love this location. When the regular staff is there the customer service is excellent. This time was a different experience. The staff did not have a “can do†attitude at all, in fact, quite the opposite, when I picked up the trailer. When I returned it, I got a very strange and unpleasant response from another new person. Please train your new people to keep consistent with the excellent service you have provided for years! Thank you.
Kudos to Dan in the Manchester office.
Quick install and pick up. Easy drop off.
The truck would not start after I loaded my furniture at the storage unit I had to get a jump start then keep the truck running all day. I had to pay 2 hours to the movers for just WAITING. Then you had the nerve to send me this e mail at midnight waking me and. My wife. How incredibly ignorant. You also put that stupid useless dolly on the truck that I'd right in the way. I moved it so no one would trip but find out you crooks charged me to use it when I didn't want it on the truck
Great service; great pickup.
Location seemed understaffed. We were simply told to leave the vehicle and await an email receipt. It has only been a day since drop off, but we've still not received a receipt.
Great experience. Would recommend and use this location again.
Grease up all mechanical parts for better operations less stress on rental,
Sticky, smelly inside. Automated check in did not work. Employees didn't know how to operate the software. Brake / engine light came on while driving. I was overcharged by a day due to employee error. Horrible.
Men at the counter were very kind and helpful...
customer parking area crowded and confusing
Good location. Stayed for my last minute booking before close
back up cameras
The manager was very polite, helpful & made the experience so easy !
I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.
I've used this location numerous times in the 40 years we've lived here and I've always received excellent service.
always great at the portsmouth uhaul- thank you Ryan!
I told the kid I needed the trailer for a week, he only booked me for a day. When he said how much it was going to be I said “really, for a whole week?†He said “yep!†Hook up went well then he didn't put the dollys I ordered in so I had to go back in on my way out. Fast forward 1 day...my wife goes into labor during the move and I'm getting calls from Uhaul in Lawrence, MA that they need my trailer and I was supposed to drop it off. We never even mentioned Lawrence. I told the kid I needed drop off in Salisbury. Cherry on top, I called my order in ahead of time via the phone and she said they were expecting me and to head over at my convenience before closing. So I went over, walk in, and once greeted (and he knows what I'm picking up) he goes oh you're late. If I'm late, then why aren't the dollys in the trailer? He literally acknowledged the fact that the lady who I set up with on the phone relayed the proper information to him. Wasn't wearing a mask the whole time.
Very fast and easy
Be able to call each dealer SEPARATELY! I was on hold for way too long, on every need to call!
Most of the employees at this location are excellent and a few go out of their way to make your experience easy and pleasant. There were several unmasked customers in the store, however and I would ask that this location post a “masks required†sign - it is a mandate in our city. Thank you!
Waited for 20 minutes to get service because 3 employees were outside and not in the building
Quickly got hooked up and on my way. Drop off was lightning fast. I appreciate that. Personnel were great and equipment suited my needs like a charm. Very happy with the trailer rental.
Every one of the Portsmouth New Hampshire you call location is wonderful. all associates are polite, respectful and willing to do anything they can to assist the customer.
I had difficulty w the after hours check in, but thet was more phone/ service/ user error, because the guy behind me got it done on line. I went back the next day & was told i was all set !
I believe that U-Haul should warn prospective renters about the large amount of sway when the trailer is on the back of your vehicle. Thank goodness that my husband has experience towing trailers as we very easliy could have lost control due to the sway!
Ryan was very helpful and professional. He gave us great information about rental units As well as helping rent a truck. It was wonderful to have someone professional, competent, and energetic. Everything went smoothly.
We were delayed on return by traffic - Ryan was very understanding and extended our booking to avoid going into another day charge. Thanks Ryan!
Your 19.99 special turned into $73, as usual. You should really stop lying in your ads, u-haul has never rented a vehicle for 19.99. It is dishonest. The employees at the store were very good.
nothing-excellent service/experience
Checkout took 30 mins despite doing most of it on the app. Had to wait way, way too long for keys. Photos did not reflect damage stickers on the van, so I had to take and upload new ones with crappy cell service at your location. Having only one person working the desk early on the first day of the month Is f'ing stupid! It cost me money to have my helper stand around waiting for me to show up at my shop with a van. I'm a long standing, regular customer at this location and am usually very happy with the experience. Not so this time. I was extremely dissatisfied with poor management and understaffing. :((
Great job! Even with short staffing everything was great! Knowledgeable and polite. Again, GREAT JOB!!!!
The truck worked fine, but the self check-out and app experience was very bad. I carefully read every notice available in the checkout before you had to select the pickup time and nowhere did it say that the window for pickup was 1 hour before until 15 minutes after the selected pickup time. I missed this window and luckily was close enough to open hours that I was able to complete my pickup. Please be more explicit about this timing or offer the possibility to extend the window. (I completely expected that if i pick up late I would no longer get 24 hours after pickup, but expected it to be 24 hours from my scheduled time) On returning I was also unable to complete the checkout on my phone (running android 8.0) and luckily was able to use my brothers phone (android 10) to complete the process, otherwise I am not sure what I would have done.
THE CUSTOMER SERVICE GUY WAS AWESOME SHOWED ME HOW TO USE ITEM HOOKED IT UP FOR ME AND THEN CHECKED OVER HIS WOOK VERY PROFESSIONAL WOULD RECOMMEND HIM TO OTHERS.
Have more people available.
The manager, Ryan, was superb in every respect - very customer-oriented, intelligent, knowledgeable and helfpu.
Seemed like the contract information that I had spent spending time on was wasted as the clerk could not find my reservation.
Every thing was great
My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!
Outstanding customer service from this team!
The manager at this location is top notch! Hes always incredibly friendly and great with customers.
The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.
Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.
Manager/staff was very friendly and helpful
The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.
Ryan super helpful and professional
Question 5 is not relevant to my move in. Normal hrs
I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all
My only complaint is the damage due to mice.
Very friendly helpful staff! Certainly will use again and recommend!
I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied
Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!
Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.
The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.
Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.
I was really surprised by the long wait upon arrival. We didn’t see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.
Rent here many times. Always a good experience.
ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed
great service!
The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.
The staff were totally amazing super helpful very friendly.
Rick the general manager is awesome!
I gave four stars because of mice droppings.
Friendly and helpful service from all employees.
Both the FL and NH franchises did well.
I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!
Outstanding staff!
Every aspect of my moving experience was made “outstanding” with UHaul and staff!
Very helpful!
These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !
The guys were very friendly and helpful. Great customer service. I would recommend them to anyone.
Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me
Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.
Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!
We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!
My storage experience turned out to be longer than expected - but everything went well the entire time. Thank you!
Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Thank you!
Had a great experience.
You need to call me to discuss an issue.
Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.
Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.
Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Thank you so much.
storage was pricey; closing access at 7 PM was inconvenient
The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.
great people, great help, and an overall great experiance
The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.
There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.
Have always had a good experience with this uhaul location. I would definitely recommend this particular location.
