Le client n'a pas laissé de commentaire.Donald C.
Customer Reviews for U-Haul Moving & Storage of Portsmouth
Pour nous contacter
Portsmouth, NH 03801
(@ Traffic Circle)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 12/24/2021: 7h00 am à 4h00 pm
- 12/25/2021: Fermé
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Sean did a great job Thank you so much.James T.
The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn't possible to keep the parking area and driveway clean, but a little effort would have been nice.Claire D. | Expérience générale
Great Service from the gentleman manager on site. Solid trailer that helped me move some yard maintenance equipment. Thank you. I will be back again!Timothy K.
Make it easier to check trailer back in when return. I could not check in on iPhone.Robert T.
Le client n'a pas laissé de commentaire.Marsha G.
Le client n'a pas laissé de commentaire.Judith M G.
Le client n'a pas laissé de commentaire.Ibrahim A.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Matthew O.
Great staffPaul H.
Le client n'a pas laissé de commentaire.Carlos R.
Le client n'a pas laissé de commentaire.Shakrallah J.
Great experienceJohn S.
Reserved a pick up truck and was given a box truck with no ramp.Kyle S.
Le client n'a pas laissé de commentaire.BRETT R.
Le client n'a pas laissé de commentaire.Kevin C.
Very nice staff.Roscoe W.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Peter W.
Pull the truck out and put it in the bay and easier to pull out rather than leaving the backing out to the customer with so many blind spotsLaurie S.
Le client n'a pas laissé de commentaire.John C.
Very accommodating and professional excellent customer serviceArthur B.
Everything with the rental went fine. The people at the front desk were helpful and professional. No problems.mark G.
Le client n'a pas laissé de commentaire.Jason C.
Le client n'a pas laissé de commentaire.Cesar B.
Le client n'a pas laissé de commentaire.MARC G.
Le client n'a pas laissé de commentaire.Charles M.
Very efficientOwen S.
Le client n'a pas laissé de commentaire.John G.
Le client n'a pas laissé de commentaire.jill L.
If it was any busier you would need another agent. This morning was fine i got in and out after being behind 2 people. Process goes very smoothly once initiated. Very courteous help. I am a repeat custmer.Sheila O.
Nancy was terrific. Very friendly and helpful. She made the extra effort to make sure I had everything I needed. She is a hard worker and did a great job managing all her tasks for a steady flow of customers.James L.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.Nilza R.
Le client n'a pas laissé de commentaire.Matthew I.
Trailer was missing tie downsMark B.
Le client n'a pas laissé de commentaire.Samuel T. | Expérience générale
Le client n'a pas laissé de commentaire.Maxim B.
Le client n'a pas laissé de commentaire.Patrick D.
Le client n'a pas laissé de commentaire.Andrew L.
Le client n'a pas laissé de commentaire.Steve L.
i know times are tough(with staffing), but ya def need to have more people out on counter. 1 guy was trying to help a line of 7 people. & at the very least, be more interactive with those waiting in line, let them know you see them, apologize for the wait, etc. just some + customer engagement & validationhelps a lot in those situations.Thomas L.
Some of the clerks are rude and does not explain charges properly. Vehicles are fine and prices is fairly quick, however, they need to communicate better.John M.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.Thomas K.
Le client n'a pas laissé de commentaire.ANGELINA B. | Expérience générale
Le client n'a pas laissé de commentaire.Timothy L.
Only concern if any is the high milage equipment had no problem but just wonder if I could have problemThomas H.
Le client n'a pas laissé de commentaire.CESAR B.
That truck should be used for short haul only. Hard to start and rickety on the highway.Cyrus N.
quick and friendly counter agents. drop off was a breeze!Lori S.
Le client n'a pas laissé de commentaire.Steven V.
Le client n'a pas laissé de commentaire.Vincent L.
Le client n'a pas laissé de commentaire.Peter S.
The auto process did not work - I thinks its called self- off hours pick up. Luckily someone was there, early in the morning, so pickup went smoothly. The UHAUL app needs some work.Michael G.
Le client n'a pas laissé de commentaire.Sophia R.
Le client n'a pas laissé de commentaire.Russell H.
Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.NICHOLAS Q. | Premières impressions
Le client n'a pas laissé de commentaire.Katheryn P.
Fast, friendly staff and new equipment- GREAT experience!Christopher J.
Wish the rentslperiod had been 7 days vs 5.Charles A.
Le client n'a pas laissé de commentaire.Sharon S. | Expérience générale
The young man who waited on me was super efficient. Really good customer service skills.Kim S.
Nothing. Everything was great.STANLEY C.
Le client n'a pas laissé de commentaire.Ruth H.
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.Zachary G.
Le client n'a pas laissé de commentaire.Benoit Roger S.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Steven R.
One employee carried on a full conversation about gardening for about 10 min. Luckily another employee walked in and was able to start ringing up retail customers. Also, they forgot to put the appliance dolly in the truck. This i discovered once i was at the gas station filling up the truck that was given to me empty.Nathan C.
Le client n'a pas laissé de commentaire.Everett O.
Very accommodating!!! Helped us out in a pinch! We purchased furniture and had no way to bring it home!!!! Had to give a shout out to James Tomlinson.William S.
The woman who assisted me Saturday morning was wonderful. She was doing the best she could while trying to assist two people at once. I do not blame her at all. The app was not working properly and the information I entered obviously did not carry over which made the process confusing and also took more time than it should have. When trying to leave, the app would not allow me to submit the photos of the damage I saw that was not marked so I decided to take my own just incase rather than bothering the clerk again about app issues. I scheduled a 7 am pick up and did not leave the lot until about 7:50 am because of this. Upon returning the rental, there were two people in line in front of me, I was not in a rush and wanted to discuss the damage I saw upon pick up and also verify the drop off information since what was showing on the app differed from what I had originally put in. While helping the person at the counter the clerk hollered back "is anyone here just dropping off that 10 ft truck outside" to which I responded, "I am dropping off a truck but would like the go over a few things". He responded with "well what are your questions" (in a tone that seemed demeaning) I responded and mentioned the previously caused damage and also the confusion with the app and he responded stating he already knew about the previously caused damage I mentioned (the e-brake release which is not functional and should be considered a safety issue) He then he insisted I just drop the key in the drop box and that I would find my receipt in my email. I found this rude and inconsiderate to not only me, but the other two women in line, one of which he was in the middle of waiting on. Like I said, I was not in a rush but it seemed like he was in a rush to get people out the door with their concerns left unaddressed. I left there feeling unheard and still confused about what I would be charged for and had to somehow "trust" in his verbal account of the damage that was previously caused.Kayla F.
Le client n'a pas laissé de commentaire.Rodney T.
Nothing to change - all good here.Susan F.
We were told the truck had to be brought with a half tank of gas and only to find out after we filled it that it originally only had 3/8 of a tank of gas.Reginald B.
The process took too long to puck up the car and get verified and required so many photosEric B.
Superb and very quick service!Brian B.
Le client n'a pas laissé de commentaire.Walter S.
Le client n'a pas laissé de commentaire.John V.
Great place to rent trailer for moving large equipment. We always go to the UHaul in Portsmouth. They are great!Fred D.
The staff was great and location easy to access.Terry A.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Peter D.
The Corporate website that I made a reservation on somehow deleted it, so it took 30 minutes to figure out how to get the advertised local rate for the rental instead of twice the rate for a one way rental..William D.
Le client n'a pas laissé de commentaire.George G.
Shawn was absolutely amazing, easy to work.with, talk, to and very pleasant. The equipment was in amazing shape.Andrew B.
Le client n'a pas laissé de commentaire.Phyllis K.
There was no help available when we arrived and we had to wait 45 minutes to rent it and another 45 minutes when we returned the rental. The steering in the van was broken - alternating from automatic to manual steering as we drove. When we informed the attendant upon return he appeared unconcerned and was unapologetic.John M.
Le client n'a pas laissé de commentaire.Linda F.
Lower costJohn G.
I did not find a port to plug into so that I could utilize my phone and gps, or keep it charged.David N.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.ERIC C.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Genevieve A.
Le client n'a pas laissé de commentaire.Steven V.
Online check in was awful and shod not work Attendant at check in desk seemed like she wanted to be anywhere but there Entire process took far too long, despite me having completed all the pre-check in steps in advance onlineIoannis S.
This Portsmouth location has great people working here. Always a good experience with them. Merci.Sherwood W.
Got weird charges for rental fees, etcJohn G.
Staff was great and helped me at every step.mario m. | Expérience générale
Le client n'a pas laissé de commentaire.Jordan B. | Premières impressions
Le client n'a pas laissé de commentaire.Mark G. | Premières impressions
Need more staff that knows what they doingANGELINA B. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon S. | Premières impressions
Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.Dustin H. | Premières impressions
Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.Dyanne D. | Premières impressions
Staff was knowledgeable, motivated and service oriented.Samuel T. | Premières impressions
Le client n'a pas laissé de commentaire.michael m. | Premières impressions
Le client n'a pas laissé de commentaire.Claire D. | Premières impressions
GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!ARDEN C. | Premières impressions
we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...Janice R. | Premières impressions
Le client n'a pas laissé de commentaire.Paul D. | Premières impressions
The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.Laura C. | Online Move In
Ryan super helpful and professionalmichael m. | Premières impressions
Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Merci.Cullan S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!