Le client n'a pas laissé de commentaire.Benoit Roger S.
Customer Reviews for U-Haul Moving & Storage of Portsmouth
Pour nous contacter
Portsmouth, NH 03801
(@ Traffic Circle)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 11/25/2021: 7h00 am - 3h00 pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Timothy B.
Le client n'a pas laissé de commentaire.Steven R.
One employee carried on a full conversation about gardening for about 10 min. Luckily another employee walked in and was able to start ringing up retail customers. Also, they forgot to put the appliance dolly in the truck. This i discovered once i was at the gas station filling up the truck that was given to me empty.Nathan C.
Le client n'a pas laissé de commentaire.Everett O.
Very accommodating!!! Helped us out in a pinch! We purchased furniture and had no way to bring it home!!!! Had to give a shout out to James Tomlinson.William S.
The woman who assisted me Saturday morning was wonderful. She was doing the best she could while trying to assist two people at once. I do not blame her at all. The app was not working properly and the information I entered obviously did not carry over which made the process confusing and also took more time than it should have. When trying to leave, the app would not allow me to submit the photos of the damage I saw that was not marked so I decided to take my own just incase rather than bothering the clerk again about app issues. I scheduled a 7 am pick up and did not leave the lot until about 7:50 am because of this. Upon returning the rental, there were two people in line in front of me, I was not in a rush and wanted to discuss the damage I saw upon pick up and also verify the drop off information since what was showing on the app differed from what I had originally put in. While helping the person at the counter the clerk hollered back "is anyone here just dropping off that 10 ft truck outside" to which I responded, "I am dropping off a truck but would like the go over a few things". He responded with "well what are your questions" (in a tone that seemed demeaning) I responded and mentioned the previously caused damage and also the confusion with the app and he responded stating he already knew about the previously caused damage I mentioned (the e-brake release which is not functional and should be considered a safety issue) He then he insisted I just drop the key in the drop box and that I would find my receipt in my email. I found this rude and inconsiderate to not only me, but the other two women in line, one of which he was in the middle of waiting on. Like I said, I was not in a rush but it seemed like he was in a rush to get people out the door with their concerns left unaddressed. I left there feeling unheard and still confused about what I would be charged for and had to somehow "trust" in his verbal account of the damage that was previously caused.Kayla F.
Le client n'a pas laissé de commentaire.Rodney T.
Nothing to change - all good here.Susan F.
We were told the truck had to be brought with a half tank of gas and only to find out after we filled it that it originally only had 3/8 of a tank of gas.Reginald B.
The process took too long to puck up the car and get verified and required so many photosEric B.
Superb and very quick service!Brian B.
Le client n'a pas laissé de commentaire.Walter S.
Le client n'a pas laissé de commentaire.John V.
Great place to rent trailer for moving large equipment. We always go to the UHaul in Portsmouth. They are great!Fred D.
The staff was great and location easy to access.Terry A.
Le client n'a pas laissé de commentaire.Michael B.
Le client n'a pas laissé de commentaire.Peter D.
The Corporate website that I made a reservation on somehow deleted it, so it took 30 minutes to figure out how to get the advertised local rate for the rental instead of twice the rate for a one way rental..William D.
Le client n'a pas laissé de commentaire.George G.
Shawn was absolutely amazing, easy to work.with, talk, to and very pleasant. The equipment was in amazing shape.Andrew B.
Le client n'a pas laissé de commentaire.Phyllis K.
There was no help available when we arrived and we had to wait 45 minutes to rent it and another 45 minutes when we returned the rental. The steering in the van was broken - alternating from automatic to manual steering as we drove. When we informed the attendant upon return he appeared unconcerned and was unapologetic.John M.
Le client n'a pas laissé de commentaire.Linda F.
Lower costJohn G.
I did not find a port to plug into so that I could utilize my phone and gps, or keep it charged.David N.
Le client n'a pas laissé de commentaire.Douglas B.
Le client n'a pas laissé de commentaire.ERIC C.
Le client n'a pas laissé de commentaire.Robert D.
Le client n'a pas laissé de commentaire.Genevieve A.
Le client n'a pas laissé de commentaire.Steven V.
Online check in was awful and shod not work Attendant at check in desk seemed like she wanted to be anywhere but there Entire process took far too long, despite me having completed all the pre-check in steps in advance onlineIoannis S.
This Portsmouth location has great people working here. Always a good experience with them. Merci.Sherwood W.
Got weird charges for rental fees, etcJohn G.
Le client n'a pas laissé de commentaire.Stephen C.
Le client n'a pas laissé de commentaire.Carolyn D.
The app does not work!Christopher J.
Very nice to do business withLee H.
Le client n'a pas laissé de commentaire.Megan F.
Better maintenanceJames A.
Le client n'a pas laissé de commentaire.Theresa O.
Staff was great and helped me at every step.mario m. | Expérience générale
Le client n'a pas laissé de commentaire.Thomas H.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Patrick D.
Le client n'a pas laissé de commentaire.michael L.
Le client n'a pas laissé de commentaire.Jordan B. | Premières impressions
Le client n'a pas laissé de commentaire.MARK F.
Personal were very courteous and help fullRichard P.
Le client n'a pas laissé de commentaire.scott M.
Le client n'a pas laissé de commentaire.Lynne O.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.JIMMY L.
Rented a cargo van. Very clean and we'll maintained.neil L.
The dashboard was all whacked out. Speedometer would drop to zero when I drove. All the dash light flashed and the headlights flashed also. I can send a video of it if needed.Eric Thomas P.
Easy check in.James K.
I did. It receive the correct number of boxes that I ordered. Also the bag in the truck with the moving pads only had 5 pads but the bag said 6. I'm hoping I don't get charged for that.Kathryn N.
Le client n'a pas laissé de commentaire.richard A.
Le client n'a pas laissé de commentaire.MICHAEL O.
Where would this country be without U-Haul. Are use U-Haul on a regular basis and I am extraordinarily thankful that they are there when I need. I use it regularly so that I do not have Store and maintain equipment on my property that I use only occasionally. The cost of rental will never exceed the cost of ownership. Thank you U-Haul hope you're always there for me.Paul B.
The young man who helped me when i returned the van, sincerely extended himself to offer me a ride to my car being serviced. That was a huge service!Jonathan L.
Nancy was great! Very knowledgeable, friendly and professional. We appreciate her help with purchasing and installing a trailer ball, too.Jay T.
Le client n'a pas laissé de commentaire.Jessica K.
Le client n'a pas laissé de commentaire.Abdoulaye C.
Le client n'a pas laissé de commentaire.Devin M.
Only issue was I dropped my equipment off but they called me two hours later saying I didn't. Make sure communication is good between inside workers and outside workersMatthew S.
Le client n'a pas laissé de commentaire.Mikayla H.
Nothing... fast, friendly, and easy!Michael Z.
Le client n'a pas laissé de commentaire.Derek A.
Le client n'a pas laissé de commentaire.Wendy S.
A lot of vehicles were being returned at the same time. Multiple agents were organizing the returns and with urgency. They took care of me very quickly and helped me get the trailer back where it belongs. Very well done!Ronald L.
I was asked to return the truck to an alternate location which was a bit further and inconvenient and Uhaul was charged for the extra mileage although I questioned the charges and stated the reason whyROBERT M.
Le client n'a pas laissé de commentaire.Christopher H.
Le client n'a pas laissé de commentaire.Michelle A.
Ryan and the team there do a great job. Always polite, efficient, and working hard. Merci.Marc B.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Tia M.
Le client n'a pas laissé de commentaire.Kent G.
Truck seem to be in bad shape. And wasn't easy to find the truck and get keys..TOM S.
Le client n'a pas laissé de commentaire.Peter C.
Le client n'a pas laissé de commentaire.SEANSHAHIN A. J.
Le client n'a pas laissé de commentaire.Rodney T.
Le client n'a pas laissé de commentaire.John O.
This was the first time I rented a Uhaul. It was a busy week with everyone moving but I was able to get a Cargo can for 7 hours. We were able to get everything done and everyone at Uhaul were very helpful. I will definitely rent from them again.Catherine W.
Le client n'a pas laissé de commentaire.Ian K.
Le client n'a pas laissé de commentaire.Christine T.
This location is more distant for me but the experience is far preferred compared to the closer agency in Salisbury, MA.Clifford G.
Le client n'a pas laissé de commentaire.Marc B.
difficult to rent trailer locally , even after i ordered it for wells Me, at check out online it showed to be in Dover NH. i paid with cc and the next day i received a call informing me that i would now have to go to portsmouth NH. It went from 5min away to 1hr drive to get it . The best part was when the person on the phone said it was my Fault . 4 days was not enough time to reserve a trailer. lolSanford G.
We had reservation which was pushed back 2 times making us extremely late for an out of state moveJohn P.
Portsmouth guys great; thanks!paul U.
All the employees were very personable, polite and knowledgeable, they assisted us in renting the vehicle that was appropriate for our job, they were very fast and efficient in not only the paperwork , but checking us in and out in a timely fashion. Greatly appreciated! KenKenneth B.
The service representatives were very helpful and courteous.Elizabeth M.
Great customer service from the people at the deskMartin P.
Le client n'a pas laissé de commentaire.Brenda K.
Le client n'a pas laissé de commentaire.William S.
We were extremely pleased with their quick, courteous, professional service. We would highly recommend this U Haul location. We would definitely use them again. Merci.Ezekiel M.
Your staff was amazing. They were so nice and kind. They helped me from start to finish and could not be better. Love the staff.Teri M.
Le client n'a pas laissé de commentaire.Julie L.
Le client n'a pas laissé de commentaire.Mark G. | Premières impressions
On time and high quality truck, very courteous staffMichael S.
Le client n'a pas laissé de commentaire.DAVID A.
Le client n'a pas laissé de commentaire.Bradley P. | Expérience générale
The whole staff is customer oriented. Such a positive experience.Sean L. | Expérience générale
Le client n'a pas laissé de commentaire.Roland G. | Expérience générale
Le client n'a pas laissé de commentaire.Bradley P. | Premières impressions
Need more staff that knows what they doingANGELINA B. | Premières impressions
Le client n'a pas laissé de commentaire.paul m. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan L. | Expérience générale
Sean was very helpful and friendly. Would highly recommend this locationSean L. | Premières impressions
Le client n'a pas laissé de commentaire.Sharon S. | Premières impressions
Thank you Be back in septPeter B. | Expérience générale
Great jobPeter B. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan L. | Premières impressions
Staff very helpfulPeter B. | Premières impressions
Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.Dustin H. | Premières impressions
Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.Dyanne D. | Premières impressions
Staff was knowledgeable, motivated and service oriented.Samuel T. | Premières impressions
Le client n'a pas laissé de commentaire.michael m. | Premières impressions
Le client n'a pas laissé de commentaire.Claire D. | Premières impressions
I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn't recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn't that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.Tia B. | Expérience générale
facility was well organized and provided significant resource.Roland G. | Premières impressions
GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!ARDEN C. | Premières impressions
we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...Janice R. | Premières impressions
Le client n'a pas laissé de commentaire.Paul D. | Premières impressions
My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!Karissa B. | Online Move In
The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.Laura C. | Online Move In
Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.Stephen W. | Online Move In
Ryan super helpful and professionalmichael m. | Premières impressions
Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!Tia B. | Premières impressions
Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Merci.Cullan S. | Premières impressions
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
We have the largest selection in the industry!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!