Online app and reservation system worked flawlessly. Staff was very helpful.
Albert DiGregorioCustomer Reviews for U-Haul Moving & Storage of Portsmouth
Testimonials From Recent Customers
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everybody was great at this location. Pins to release the gate did require more effort than anticipated. Drop off was also great and quick.
CARL HANSONPortsmouth location has excellent staff, fast, courteous , knowledgeable. Alway use this location for my local needs.
Joe WinklerStaff are top notch. My family's farm burned down on Veterans Day. I've been living in hotels since then and have now moved away from the coast to live in the Boston area where my family resides. I so miss my friends and colleagues where I practiced law for many years. Keep up the good work.
LAURIE LACOSTEWe had a great experience. The man who installed the hitch was very informative and we greatly appreciate his help and knowledge!
Douglas NickersonI picked up our 15' truck and auto carrier from the U-Haul in Hixson, TN and drove it 1100 miles to the U-Haul rental and storage facility in Portsmouth, NH. The truck drove and handled great for the drive and the trailer was very easy to maintain and handle. Upon our arrival in Portsmouth the app made it very easy and convenient to return our truck to the drop off location after hours. We love U-Haul! Thanks for making our move easy and hassle free. -Beck
Beck McGrath | Online Move InAll went well. Friendly staff.
Wayne Woodvery helpful staff, thank you
Chuck LatvisNothing!! Always great service here.
Jack AndersonSomething was going on with your computer systems the night I reserved the trailer and again in the morning when I picked it up...It took about 15-20 to reserve it with slow response..in the morning it took 30-45 minutes for me to get the papers to sign with slow to no response on the computers...When I picked it up the guy didn't really explain how to use the tie downs etc which would have been helpful...Returning went fine and quick with the employee using their cell phone to check me in..
Mike MiccicheStaff was great and the vehicle was immaculate!
john obrienGirl working counter was very rude , they didn’t have the trailer I needed even after I made reservation days in advance , truck only has 28 miles to empty in gas tank
Philip DevineNo complaints, well run operation. Had stuff in storage for almost 5 years, never an issue.
CRAIG LASSITER | Expérience généraleThe people were fantastic, everything was quick, I’d easily rent here again
Peter SmithSee above - don't nickel and dime on the gas! I returned with the same as I got.
jay zainoHaving used this U-haul location for moving and storage needs for about 7 years, I cannot recommend it enough as far as moving and storage solutions go. All the staff I've ever interacted with, in person and over the phone have always been courteous and helpful. The location manager was very kind and helpful when we decided to move out of our storage unit. Great customer service and very well-secured, clean facilities.
kathleen Sullivan | Expérience généraleVan was ready on time and check-in was quick and easy.
David RobinsonI planned to pick the truck up using my mobile phone, but I still had to go inside to get assistance, and there were 3 people in front of me. It was my understanding that a truck would be ready for me to sign out from my phone, but nothing was ready. You should not advertise the mobile checkout and check in if it is not really an option after all
DANIEL DAVIESI was disappointed that the 17' truck we ordered was not available but the desk agent at the Portsmouth location gave us a 20' truck instead and kindly reduced the per mile cost as a way to make us happy.
Robert MackinJimmy was awesome. He was polite, professional and made sure my trailer was hitched and working properly. The trailer operated perfectly for the trip to FL. My only issue was with the tongue lock design. There is no option to lock the trailer onto the hitch. Nothing to keep the trailer from being unhitched and taken.
martin smithAnother great experience at the Portsmouth, NH location! And in addition to the fast pick up and drop off, Jack changed my miserable mood with a few corny jokes! Jack had no idea of how his humor improved my day! I went from a scowl to a smile in minutes. He was certainly having fun with and at his job. At drop off, the gentleman who greeted me and processed the return was extremely efficient and completed the transaction within 5 minutes. Which was so appreciated as my friend, waiting in his car, was pressed for time. I have rented from this location at least 10 times in the past few years, today's was the best by far!
Cynthia WilliamsonOne tire was low on air but did not impact the use, just had a sensor light
Robert MoynihanHowever Dover, NH is the top on our list. Believe me they give uhaul a great name.
stephanie ChampagneThe general manager, Jimmy, was great when I returned my truck there. He couldn't have been more helpful and I would definitely recommend renting from him to anyone in the Portsmouth area.
Barry SchecterNothing. As usual, my experience was flawless at this uhaul location.
Beau LimbockerNothing very good
denise phillipsThe 200 000 mile truck was in poor shape I want a refund.
Andrew NitschelmRemind customers to take their own transpass if they're going to the highway. James who checked us in was
MARK CARTIERI found the Manager, James Tomkinson very helpful. He was able to review the account and get back to me quickly with the resolution.
WILLIAM MORGAN | Premières impressionsNothing at all the guys were very professional and very helpful I will keep recommending U-Haul to anyone that needs to rent a vehicle thank you so very much what a great experience
Richard PiriniOutstanding service and speed for an unexpected rental need
Mitchell DrewIt was nice also, they were preparing for a local snowstorm but took the time to check my truck in and make sure everything was in order. I recommend this location also.
Jim LeeOutstanding customer service equipment very well maintained great condition Would use this facility to rent again
BRYAN RICCIOJimmy is great! Love your facility which I've used numerous times. Merci.
LAURIE LACOSTE | Premières impressionsNothing!
Jean RobbUsing the app to turn truck in was frustrating. It took 30 minutes and multiple photographs before I could complete. Took same pics multiple times
GERALD THOMASThey came out to meet me, very easy drop off.
Robert GutjahrNothing the whole experience was awesome
Richard PiriniLibby and her team members make it a great experience consistently. Always a pleasure!
Mark DeCourcyVery helpful & friendly
QUENTIN LOGANWalking all the way across the property to confirm the vehicle to then walk all the way back to the lock box to retrieve the key is really dumb. Let us get the key then find the car. It's like u-haul senior management has never actually rented a truck, and boy does it show. The app is total trash too. The PEOPLE at this location are always lovely.
Charles BarlowQuick and effective service
Justin DegaraRenting, driving, using, and returning the truck was super simple. Everyone was helpful.
Claire SpollenGreat experience! Thanks
adam MagounThe customer service was excellent. All my questions/concerns were addressed, the truck was ready at the pick-up time, and everything went very smoothly.
Susan RepkoBoth Tristan and the general manger went above and beyond for me, the professionalism and attention to detail exceeded my expectation. They had the equipment I needed in stock, and were very helpful when my plans fell through. Merci.
Ian ScissonsReturn was way too easy! Great staff and just so easy!
Douglas HollerThe service/ experience was one of the if not the best !! The people were truly great. I will never go to another rental company. I would go out of my way gladly for this kind of service. Simply "The best I've ever experienced!!
Ken CapassoGreat service! The guy who checked me in was so helpful and friendly. Which is rare these days! Give that kid a raise. One thing that would have been nice is if someone had de-iced the windows before our arrival. Those little touches mean a lot. Or at the very least if there was an ice scraper in the van (or offered at registration). Other than that, everything was very easy and smooth. Thanks much!
Hillary WebbWas told dropped off truck in wrong direction very unprofessionally. Drop off route not clearly marked from Route 1 entry. When I explained my issues with truck and how unhappy I was person became friendly.
Rick BernascoEverything went smoothly
Lou BortoneAs a 77 yo guy with a walking disability, having a seat that is higher up would make my experience of getting up from it MUCH BETTER than my experience getting up from the VERY LOW seat. Few old folks probably rent U-Haul equipment, but any individual with any disability would appreciate the in-office experience more positively.
Gary DozierGreat customer service! Process was quick and easy!
MARK WEBSTERFriendly staff, great vehicle !
Megan GodinGUYS AT DROP OFF WERE GREAT / SUPER HELPFUL / VERY ACCOMMODATING OVERALL U-HAUL EXP WAS GREAT TRUCK RAN GREAT AUTO HAULER WAS GREAT THANKS
James YatesVery helpful customer service at location 👍
Elizabeth SweetPickup associate and drop-off folks were efficient, pleasant and professional!
John TullaiFor a brand new truck the defogger did not work very well. It took a long time to get to see out the windshield. Due to rain, I would not open side windows because the rain coming off the windshield would run right into the cab. The truck was fair at best, the location and people were great!!
walter cheneyInstaller was very courteous and knowledgeable
ken sakuraiVery clean unit. The staff was very pleasant and professional.
Carole Hopley | Expérience généraleJimmy, Libby, Nancy, and Jack are the best crew! They all were so helpful with my sudden storage need and were incredibly accommodating. I would definitely recommend U-Haul Storage to everyone! Thank you team for making a scary time so much easier :) Jimmy is an A+ manager and the place looks amazing!!
Gabrielle Vaz | Premières impressionsUhaul sucks
TREVOR MOORE | Expérience généraleExcellent service when I needed it most
MARK JOYCE | Expérience généraleReally nice people and highly recommend using this location. Staff is outstanding and helped out everywhere they could.
Mark Richard | Expérience généraleAll of the staff and manager were very helpful and did an excellent job helping me get a storage unit. I also rent trucks as I prepare to move. When ready, I will be using the Ubox to my final destination. Merci
Bruce Philbrick | Premières impressionsStaff always willing to help!
Richard Perreault | Expérience généraleThe staff was helpful. We were told that there was an outside unit available and they would put a sign on the door. When we arrived 10 minutes later there was no outside storage available. The unit has no lighting, a staircase that protrudes into the unit and there is a small staircase and a corner turn to access. I have rented from UHaul for many years so this experience was a disappointment.
Elaine sabino | Premières impressionsMore lighting for inside of my unit would have been nice.
Austin Kennie | Expérience généraleExtremely great customer service. Highly recommend
Mark Richard | Premières impressionsExcellent facility. The staff and manager were very helpful and friendly and the move in and move out process was very easy. The facility is well maintained. Thank you for making my move easy.
Michael Parrino | Expérience généraleGreat staff and very helpful!
Clayton Schermerhorn | Premières impressionsThe absolute highlight of the experience was the staff at this facility. They were always on point and ready to help whenever I had problems, and as busy as they often were, they stayed focused and positive. I would highly recommend them to anyone with storage or moving needs.
Gustav Owen | Expérience généraleExcellent customer service. In U haul Portsmouth near Circle, Jimmy was very friendly, patient and helpful in answering questions with getting a storage unit along with Boxes and what size Truck for our Future move from NH to Colorado. Nous les recommanderions à des amis.
Frances Burns | Premières impressionsStaff were friendly and very efficient. I would recommend this facility for storage rentals and truck rentals.
Katherine Towne | Expérience généraleStaff was helpful, cheerful, and friendly, which made my time there a very positive experience.
John Pattavina | Expérience généraleThe first month free with van rental was a great service. Merci.
Samuel Tator | Expérience généraleVery satisfied as always.
Sheila Oconnell | Expérience généraleOn-site staff was very helpful. Storage area was clean with easy access.
Alister Cate | Online Move InU haul provides excellent service and great friendly staff… will use them in the future
Michael Webster | Expérience généraleAlex - the front desk gentlemen; was an exemplary staff member. Thoroughly enjoyed working with him and would definitely recommend this business location solely on his helpfulness and professionalism alone.
Michael Edgar | Expérience généraleProfessional and friendly staff, clean and secure units!
Melissa Young | Expérience généraleJimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.
peter morgenroth | Premières impressionsOutstanding service!
Robert Darin | Premières impressionsGreat U-Haul location to work with - 400 Route US 1 Bypass,'Portsmouth, NH! My favorite.! And I've used UHaul around NH and around the US and Canada too.
Larry Lane | Expérience généraleWorkers were unbelievably friendly and helpful
George Pantelakos | Premières impressionsWas charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.
Chad Valenti | Expérience généraleRarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.
Darrel kelber | Expérience généraleThe staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn't possible to keep the parking area and driveway clean, but a little effort would have been nice.
Claire Durgin | Expérience généraleRyan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.
NICHOLAS QUACKENBUSH | Premières impressionsStaff was great and helped me at every step.
mario marsillo | Expérience généraleThe whole staff is customer oriented. Such a positive experience.
Sean Lindsey | Expérience généraleNeed more staff that knows what they doing
ANGELINA Bennett | Premières impressionsSean was very helpful and friendly. Would highly recommend this location
Sean Lindsey | Premières impressionsThank you Be back in sept
Peter Beharrell | Expérience généraleGreat job
Peter Beharrell | Expérience généraleStaff very helpful
Peter Beharrell | Premières impressionsDid the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.
Dustin Hines | Premières impressionsSamantha and the rest of the staff were wonderful! They made a difficult move way less painful.
Dyanne Dellapasqua | Premières impressionsStaff was knowledgeable, motivated and service oriented.
Samuel Tator | Premières impressionsI had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn't recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn't that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.
Tia Bonnett | Expérience généraleI had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.
Ashley Vanhook | Expérience généralefacility was well organized and provided significant resource.
Roland Giuntini | Premières impressionsGM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!
ARDEN CZYZEWSKI | Premières impressionswe used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...
Janice Rose | Premières impressionsI would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.
SIDNEY GUINN | Expérience généraleMy daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!
Karissa Brunelle | Online Move InOutstanding customer service from this team!
Joe Short | Expérience généraleThe manager at this location is top notch! Hes always incredibly friendly and great with customers.
STEVE RODRIQUEZ | Expérience généraleThe online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.
Laura Conway | Online Move InEverything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.
Stephen Walsh | Online Move InManager/staff was very friendly and helpful
lee gaudette | Premières impressionsThe gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.
Abigail McIntosh | Premières impressionsRyan super helpful and professional
michael maler | Premières impressionsQuestion 5 is not relevant to my move in. Normal hrs
Anthony Curran | Premières impressionsI have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all
DOUGLAS CROSSMAN | Expérience généraleMy only complaint is the damage due to mice.
Kathleen Allan | Expérience généraleVery friendly helpful staff! Certainly will use again and recommend!
Frith Foss | Expérience généraleI could not access my storage unit because of equipment and lack of snow removal, very dissatisfied
Kathleen Smith | Expérience généraleJanet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!
Angelique Peterson | Premières impressionsGreat People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.
Frith Foss | Premières impressionsThe climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.
Chris Wayss | Expérience généraleRyan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.
Paul Siebols | Expérience généraleI was really surprised by the long wait upon arrival. We didn't see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.
Joseph Charlonne | Premières impressionsRent here many times. Always a good experience.
chris drake | Expérience généraleID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed
Linda Carroll | Premières impressionsgreat service!
kathryn french | Premières impressionsThe process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.
Paul Siebols | Premières impressionsThe staff were totally amazing super helpful very friendly.
Adam Novak | Premières impressionsRick the general manager is awesome!
Melissa D Howe | Premières impressionsI gave four stars because of mice droppings.
peggy celano | Expérience généraleFriendly and helpful service from all employees.
peggy celano | Premières impressionsBoth the FL and NH franchises did well.
Laurie Ropke | Expérience généraleI had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!
DREW HUMPHRIES | Expérience généraleOutstanding staff!
DEREK CANTRE | Expérience généraleEvery aspect of my moving experience was made “outstanding” with UHaul and staff!
DEREK CANTRE | Premières impressionsVery helpful!
James Personeni | Expérience généraleThese people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !
Teresa Varney | Expérience généraleThe guys were very friendly and helpful. Excellent service à la clientèle. I would recommend them to anyone.
Amy Plazaola | Premières impressionsVery helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me
Robert Whitacre | Premières impressionsStaff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.
Victoria Connor | Expérience généralePerfect service could not get any better! Thank you for all your help! I am so happy I chose this location!
Tia Bonnett | Premières impressionsWe relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!
Kimberly Engle | Expérience généraleMy storage experience turned out to be longer than expected - but everything went well the entire time. Merci.
CAROL ANNE SCARBROUGH | Expérience généraleTyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Merci.
Cullan Spiller | Premières impressionsHad a great experience.
Matthew Nolte | Expérience généraleYou need to call me to discuss an issue.
Shirley Jackson | Expérience généraleSlow service in store and on the phone but friendly staff and the GM was always great and very accommodating.
lindsey perkins | Expérience généraleYour employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.
sue foley | Expérience généraleYour staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Merci encore.
Carol Philbrook | Expérience généralestorage was pricey; closing access at 7 PM was inconvenient
TIMO PLATT | Expérience généraleThe only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.
DAVE SCHOOF | Expérience généralegreat people, great help, and an overall great experiance
JACK HALAPIN | RéservationThe staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.
Chris Jablonski | Expérience généraleThere was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.
Gert Assmus | Expérience généraleHave always had a good experience with this uhaul location. I would definitely recommend this particular location.
DIONNE BROADOUS | Expérience générale