Customer Reviews for U-Haul Moving & Storage of Portsmouth

8 056 évaluations

400 US Hwy 1 Byp   Portsmouth, NH 03801
(@ Traffic Circle)

(603) 431-2165

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(603) 431-2165

400 US Hwy 1 Byp
Portsmouth, NH 03801
(@ Traffic Circle)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Online app and reservation system worked flawlessly. Staff was very helpful.

Albert DiGregorio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Fahey 
Évaluation :
5

everybody was great at this location. Pins to release the gate did require more effort than anticipated. Drop off was also great and quick.

CARL HANSON 
Évaluation :
5

Portsmouth location has excellent staff, fast, courteous , knowledgeable. Alway use this location for my local needs.

Joe Winkler 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURIE LACOSTE  |  Expérience générale 
Évaluation :
5

Staff are top notch. My family's farm burned down on Veterans Day. I've been living in hotels since then and have now moved away from the coast to live in the Boston area where my family resides. I so miss my friends and colleagues where I practiced law for many years. Keep up the good work.

LAURIE LACOSTE 
Évaluation :
5

We had a great experience. The man who installed the hitch was very informative and we greatly appreciate his help and knowledge!

Douglas Nickerson 
Évaluation :
5

I picked up our 15' truck and auto carrier from the U-Haul in Hixson, TN and drove it 1100 miles to the U-Haul rental and storage facility in Portsmouth, NH. The truck drove and handled great for the drive and the trailer was very easy to maintain and handle. Upon our arrival in Portsmouth the app made it very easy and convenient to return our truck to the drop off location after hours. We love U-Haul! Thanks for making our move easy and hassle free. -Beck

Beck McGrath  |  Online Move In 
Évaluation :
5

All went well. Friendly staff.

Wayne Wood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serge Armitage 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland Melcher 
Évaluation :
5

very helpful staff, thank you

Chuck Latvis 
Évaluation :
5

Nothing!! Always great service here.

Jack Anderson 
Évaluation :
1

Something was going on with your computer systems the night I reserved the trailer and again in the morning when I picked it up...It took about 15-20 to reserve it with slow response..in the morning it took 30-45 minutes for me to get the papers to sign with slow to no response on the computers...When I picked it up the guy didn't really explain how to use the tie downs etc which would have been helpful...Returning went fine and quick with the employee using their cell phone to check me in..

Mike Micciche 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVIN TALTY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Hargraves  |  Premières impressions 
Évaluation :
5

Staff was great and the vehicle was immaculate!

john obrien 
Évaluation :
2

Girl working counter was very rude , they didn’t have the trailer I needed even after I made reservation days in advance , truck only has 28 miles to empty in gas tank

Philip Devine 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessicca Milinski 
Évaluation :
5

No complaints, well run operation. Had stuff in storage for almost 5 years, never an issue.

CRAIG LASSITER  |  Expérience générale 
Évaluation :
5

The people were fantastic, everything was quick, I’d easily rent here again

Peter Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen Cultrera 
Évaluation :
3

See above - don't nickel and dime on the gas! I returned with the same as I got.

jay zaino 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brianna Klein  |  Expérience générale 
Évaluation :
5

Having used this U-haul location for moving and storage needs for about 7 years, I cannot recommend it enough as far as moving and storage solutions go. All the staff I've ever interacted with, in person and over the phone have always been courteous and helpful. The location manager was very kind and helpful when we decided to move out of our storage unit. Great customer service and very well-secured, clean facilities.

kathleen Sullivan  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Gottwald 
Évaluation :
5

Van was ready on time and check-in was quick and easy.

David Robinson 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brian Toomey 
Évaluation :
5

I planned to pick the truck up using my mobile phone, but I still had to go inside to get assistance, and there were 3 people in front of me. It was my understanding that a truck would be ready for me to sign out from my phone, but nothing was ready. You should not advertise the mobile checkout and check in if it is not really an option after all

DANIEL DAVIES 
Évaluation :
4

I was disappointed that the 17' truck we ordered was not available but the desk agent at the Portsmouth location gave us a 20' truck instead and kindly reduced the per mile cost as a way to make us happy.

Robert Mackin 
Évaluation :
5

Jimmy was awesome. He was polite, professional and made sure my trailer was hitched and working properly. The trailer operated perfectly for the trip to FL. My only issue was with the tongue lock design. There is no option to lock the trailer onto the hitch. Nothing to keep the trailer from being unhitched and taken.

martin smith 
Évaluation :
5

Another great experience at the Portsmouth, NH location! And in addition to the fast pick up and drop off, Jack changed my miserable mood with a few corny jokes! Jack had no idea of how his humor improved my day! I went from a scowl to a smile in minutes. He was certainly having fun with and at his job. At drop off, the gentleman who greeted me and processed the return was extremely efficient and completed the transaction within 5 minutes. Which was so appreciated as my friend, waiting in his car, was pressed for time. I have rented from this location at least 10 times in the past few years, today's was the best by far!

Cynthia Williamson 
Évaluation :
4

One tire was low on air but did not impact the use, just had a sensor light

Robert Moynihan 
Évaluation :
5

However Dover, NH is the top on our list. Believe me they give uhaul a great name.

stephanie Champagne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH AYERS  |  Premières impressions 
Évaluation :
5

The general manager, Jimmy, was great when I returned my truck there. He couldn't have been more helpful and I would definitely recommend renting from him to anyone in the Portsmouth area.

Barry Schecter 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Bourbeau 
Évaluation :
5

Nothing. As usual, my experience was flawless at this uhaul location.

Beau Limbocker 
Évaluation :
5

Nothing very good

denise phillips 
Évaluation :
4

The 200 000 mile truck was in poor shape I want a refund.

Andrew Nitschelm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james doherty 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony R Malvone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH GREENWOOD 
Évaluation :
5

Remind customers to take their own transpass if they're going to the highway. James who checked us in was 

MARK CARTIER 
Évaluation :
4

I found the Manager, James Tomkinson very helpful. He was able to review the account and get back to me quickly with the resolution.

WILLIAM MORGAN  |  Premières impressions 
Évaluation :
5

Nothing at all the guys were very professional and very helpful I will keep recommending U-Haul to anyone that needs to rent a vehicle thank you so very much what a great experience

Richard Pirini 
Évaluation :
5

Outstanding service and speed for an unexpected rental need

Mitchell Drew 
Évaluation :
5

It was nice also, they were preparing for a local snowstorm but took the time to check my truck in and make sure everything was in order. I recommend this location also.

Jim Lee 
Évaluation :
5

Outstanding customer service equipment very well maintained great condition Would use this facility to rent again

BRYAN RICCIO 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Graham Ferree 
Évaluation :
5

Jimmy is great! Love your facility which I've used numerous times. Merci.

LAURIE LACOSTE  |  Premières impressions 
Évaluation :
5

Nothing!

Jean Robb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Sussman 
Évaluation :
5

Using the app to turn truck in was frustrating. It took 30 minutes and multiple photographs before I could complete. Took same pics multiple times

GERALD THOMAS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lance Marble 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon Critchlow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT BASILIERE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richelle bandini 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gail Gang 
Évaluation :
5

They came out to meet me, very easy drop off.

Robert Gutjahr 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daphne Mcdonald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lori Proos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Gillis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin Decio 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendi McKeagney  |  Expérience générale 
Évaluation :
5

Nothing the whole experience was awesome

Richard Pirini 
Évaluation :
5

Libby and her team members make it a great experience consistently. Always a pleasure!

Mark DeCourcy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Amend 
Évaluation :
5

Very helpful & friendly

QUENTIN LOGAN 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Williams 
Évaluation :
5

Le client n'a pas laissé de commentaire.

micahel brockmann 
Évaluation :
2

Walking all the way across the property to confirm the vehicle to then walk all the way back to the lock box to retrieve the key is really dumb. Let us get the key then find the car. It's like u-haul senior management has never actually rented a truck, and boy does it show. The app is total trash too. The PEOPLE at this location are always lovely.

Charles Barlow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Port City (Rob) Nissan 
Évaluation :
5

Quick and effective service

Justin Degara 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark shepherd 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Morgan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Messler 
Évaluation :
5

Renting, driving, using, and returning the truck was super simple. Everyone was helpful.

Claire Spollen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Amend 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alex Guizzetti 
Évaluation :
5

Great experience! Thanks

adam Magoun 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAN GABLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Becky Macdougall 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IN LEE 
Évaluation :
5

The customer service was excellent. All my questions/concerns were addressed, the truck was ready at the pick-up time, and everything went very smoothly.

Susan Repko 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Maher 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Siegal 
Évaluation :
5

Both Tristan and the general manger went above and beyond for me, the professionalism and attention to detail exceeded my expectation. They had the equipment I needed in stock, and were very helpful when my plans fell through. Merci.

Ian Scissons 
Évaluation :
5

Return was way too easy! Great staff and just so easy!

Douglas Holler 
Évaluation :
5

The service/ experience was one of the if not the best !! The people were truly great. I will never go to another rental company. I would go out of my way gladly for this kind of service. Simply "The best I've ever experienced!!

Ken Capasso 
Évaluation :
4

Great service! The guy who checked me in was so helpful and friendly. Which is rare these days! Give that kid a raise. One thing that would have been nice is if someone had de-iced the windows before our arrival. Those little touches mean a lot. Or at the very least if there was an ice scraper in the van (or offered at registration). Other than that, everything was very easy and smooth. Thanks much!

Hillary Webb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alice Giordano 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert Hill 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie Soucy 
Évaluation :
4

Was told dropped off truck in wrong direction very unprofessionally. Drop off route not clearly marked from Route 1 entry. When I explained my issues with truck and how unhappy I was person became friendly.

Rick Bernasco 
Évaluation :
5

Everything went smoothly

Lou Bortone 
Évaluation :
5

As a 77 yo guy with a walking disability, having a seat that is higher up would make my experience of getting up from it MUCH BETTER than my experience getting up from the VERY LOW seat. Few old folks probably rent U-Haul equipment, but any individual with any disability would appreciate the in-office experience more positively.

Gary Dozier 
Évaluation :
5

Great customer service! Process was quick and easy!

MARK WEBSTER 
Évaluation :
5

Friendly staff, great vehicle !

Megan Godin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn Babineau 
Évaluation :
4

GUYS AT DROP OFF WERE GREAT / SUPER HELPFUL / VERY ACCOMMODATING OVERALL U-HAUL EXP WAS GREAT TRUCK RAN GREAT AUTO HAULER WAS GREAT THANKS

James Yates 
Évaluation :
5

Le client n'a pas laissé de commentaire.

oliver Kia 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Mandrioli 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce Cliff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vernon Ventura 
Évaluation :
5

Very helpful customer service at location 👍

Elizabeth Sweet 
Évaluation :
5

Pickup associate and drop-off folks were efficient, pleasant and professional!

John Tullai 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Amend 
Évaluation :
5

For a brand new truck the defogger did not work very well. It took a long time to get to see out the windshield. Due to rain, I would not open side windows because the rain coming off the windshield would run right into the cab. The truck was fair at best, the location and people were great!!

walter cheney 
Évaluation :
5

Installer was very courteous and knowledgeable

ken sakurai 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vicki Fisk  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

matthew mumper  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W SAMMEL  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Tibbetts  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katharine ReQua  |  Expérience générale 
Évaluation :
5

Very clean unit. The staff was very pleasant and professional.

Carole Hopley  |  Expérience générale 
Évaluation :
5

Jimmy, Libby, Nancy, and Jack are the best crew! They all were so helpful with my sudden storage need and were incredibly accommodating. I would definitely recommend U-Haul Storage to everyone! Thank you team for making a scary time so much easier :) Jimmy is an A+ manager and the place looks amazing!!

Gabrielle Vaz  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick Cute  |  Online Move In 
Évaluation :
1

Uhaul sucks

TREVOR MOORE  |  Expérience générale 
Évaluation :
5

Excellent service when I needed it most

MARK JOYCE  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kaitlyn Bacon  |  Online Move In 
Évaluation :
5

Really nice people and highly recommend using this location. Staff is outstanding and helped out everywhere they could.

Mark Richard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily Mccormick  |  Online Move In 
Évaluation :
5

All of the staff and manager were very helpful and did an excellent job helping me get a storage unit. I also rent trucks as I prepare to move. When ready, I will be using the Ubox to my final destination. Merci

Bruce Philbrick  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando Romero  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason johnson  |  Premières impressions 
Évaluation :
5

Staff always willing to help!

Richard Perreault  |  Expérience générale 
Évaluation :
2

The staff was helpful. We were told that there was an outside unit available and they would put a sign on the door. When we arrived 10 minutes later there was no outside storage available. The unit has no lighting, a staircase that protrudes into the unit and there is a small staircase and a corner turn to access. I have rented from UHaul for many years so this experience was a disappointment.

Elaine sabino  |  Premières impressions 
Évaluation :
5

More lighting for inside of my unit would have been nice.

Austin Kennie   |  Expérience générale 
Évaluation :
5

Extremely great customer service. Highly recommend

Mark Richard  |  Premières impressions 
Évaluation :
5

Excellent facility. The staff and manager were very helpful and friendly and the move in and move out process was very easy. The facility is well maintained. Thank you for making my move easy.

Michael Parrino  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Parrino  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maureen szczygielski  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allyson Strain  |  Expérience générale 
Évaluation :
5

Great staff and very helpful!

Clayton Schermerhorn  |  Premières impressions 
Évaluation :
4

The absolute highlight of the experience was the staff at this facility. They were always on point and ready to help whenever I had problems, and as busy as they often were, they stayed focused and positive. I would highly recommend them to anyone with storage or moving needs.

Gustav Owen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Leuis  |  Premières impressions 
Évaluation :
5

Excellent customer service. In U haul Portsmouth near Circle, Jimmy was very friendly, patient and helpful in answering questions with getting a storage unit along with Boxes and what size Truck for our Future move from NH to Colorado. Nous les recommanderions à des amis.

Frances Burns  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alicia Heslop  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEREDITH Levesque  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dylan hamblin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross Laorenza  |  Expérience générale 
Évaluation :
5

Staff were friendly and very efficient. I would recommend this facility for storage rentals and truck rentals.

Katherine Towne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Pantelakos  |  Expérience générale 
Évaluation :
5

Staff was helpful, cheerful, and friendly, which made my time there a very positive experience.

John Pattavina  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ross Gorham  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin Hines  |  Expérience générale 
Évaluation :
5

The first month free with van rental was a great service. Merci.

Samuel Tator  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra Richards  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stan brittingham  |  Expérience générale 
Évaluation :
5

Very satisfied as always.

Sheila Oconnell  |  Expérience générale 
Évaluation :
5

On-site staff was very helpful. Storage area was clean with easy access.

Alister Cate  |  Online Move In 
Évaluation :
5

U haul provides excellent service and great friendly staff… will use them in the future

Michael Webster  |  Expérience générale 
Évaluation :
5

Alex - the front desk gentlemen; was an exemplary staff member. Thoroughly enjoyed working with him and would definitely recommend this business location solely on his helpfulness and professionalism alone.

Michael Edgar  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Ruesswick  |  Expérience générale 
Évaluation :
5

Professional and friendly staff, clean and secure units!

Melissa Young  |  Expérience générale 
Évaluation :
5

Jimmy was phenomenal, knowledgeable friendly and efficient I couldn't have asked for a better representative to help me a true 5 star employee. GREAT JOB! Once inside nothing changed I believe it was Pam gave me the service any customer would be happy to receive and should. You guys rock. Thanks for making my experience awesome.

peter morgenroth  |  Premières impressions 
Évaluation :
5

Outstanding service!

Robert Darin  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paula Sullivan  |  Expérience générale 
Évaluation :
5

Great U-Haul location to work with - 400 Route US 1 Bypass,'Portsmouth, NH! My favorite.! And I've used UHaul around NH and around the US and Canada too.

Larry Lane  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kaleb Smith  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim thompson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Philip Rowe  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ellen Tully  |  Expérience générale 
Évaluation :
5

Workers were unbelievably friendly and helpful

George Pantelakos  |  Premières impressions 
Évaluation :
3

Was charged for a dolly and a dozen furniture pads that I never asked for, nor did I use.

Chad Valenti  |  Expérience générale 
Évaluation :
3

Rarely were there any material handling carts to use. Never enough staff working the counter. Encountered lines and long wait times while staff had to check in/out equipment or lockers. Recommend separate staff for these functions.

Darrel kelber  |  Expérience générale 
Évaluation :
3

The staff were great. -When we moved everything out and picked up the tarp we had laid down, there was a lot of water underneath. Lucky we thought of laying the tarp. -It seems that our end unit was where all garbage and loose stuff was blown to. Maybe it wasn't possible to keep the parking area and driveway clean, but a little effort would have been nice.

Claire Durgin  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samuel Tator  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGELINA Bennett  |  Expérience générale 
Évaluation :
5

Ryan was very helpful. I was able to complete the transaction smoothly and efficiently without any wasted time. Very much appreciated.

NICHOLAS QUACKENBUSH  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon Smith  |  Expérience générale 
Évaluation :
5

Staff was great and helped me at every step.

mario marsillo  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jordan Bagen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark Gahan  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley Peters  |  Expérience générale 
Évaluation :
5

The whole staff is customer oriented. Such a positive experience.

Sean Lindsey  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roland Giuntini  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley Peters  |  Premières impressions 
Évaluation :
3

Need more staff that knows what they doing

ANGELINA Bennett  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paul marcus  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Leonard  |  Expérience générale 
Évaluation :
5

Sean was very helpful and friendly. Would highly recommend this location

Sean Lindsey  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sharon Smith  |  Premières impressions 
Évaluation :
4

Thank you Be back in sept

Peter Beharrell  |  Expérience générale 
Évaluation :
5

Great job

Peter Beharrell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan Leonard  |  Premières impressions 
Évaluation :
5

Staff very helpful

Peter Beharrell  |  Premières impressions 
Évaluation :
5

Did the reservation thing a week prior. Ended up doing my storage the same night I got the truck with Samantha. Younger guy I dropped the keys off too seemed upset maybe she stole his sale. Either way they made money.

Dustin Hines  |  Premières impressions 
Évaluation :
4

Samantha and the rest of the staff were wonderful! They made a difficult move way less painful.

Dyanne Dellapasqua  |  Premières impressions 
Évaluation :
5

Staff was knowledgeable, motivated and service oriented.

Samuel Tator  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael mckenny  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claire Durgin  |  Premières impressions 
Évaluation :
1

I had to unexpectedly move across the country. I could not be physically present to sign documents to let my stuff go and stop renting the unit. This particular location was extremely unhelpful and most of the time they seemed annoyed as if I, the customer, were a burden. I wouldn't recommend this location to my worst enemy. No one there communicates with each other. It took me 6+ months to get them to change my address. And basically more than a year to get them to stop hassling me to pay them for a storage unit I was no longer using. They hide behind policies and procedures to get out of doing the right thing for the customer. Finally someone contacted me and they seemed to have half a brain and they sent me a simple letter that I could sign and email back. How simple?! Why couldn't that have been done sometime in 2019? No, I battled with this location from 2019-2021. Unacceptable.

Tia Bonnett  |  Expérience générale 
Évaluation :
5

I had never rented a storage unit prior to this. UHAUL went above and beyond my expectations of a rental facility. Everything went smoothly and the staff I dealt with the entire time were knowledgeable and friendly.

Ashley Vanhook  |  Expérience générale 
Évaluation :
5

facility was well organized and provided significant resource.

Roland Giuntini  |  Premières impressions 
Évaluation :
5

GM is good dude. Hard working and cares about the customers experience. Took the time to show me around and explain the process. Rare these day to actually have wonderful customer service. Great job and thank you!

ARDEN CZYZEWSKI  |  Premières impressions 
Évaluation :
4

we used one of your truck to move items to another storage facility ...they did not come through and we were able to secure a storage space from U-Haul with very little notice. Gentleman in the office were wonderful!!!! I will recommend them with out hesitation... we will also be using this location to install a trailer hitch to our Jeep...

Janice Rose  |  Premières impressions 
Évaluation :
5

I would recommend this storage facility to anyone in the Portsmouth area. It is convenient and well maintained. I was particularly impressed with the staff's efficiency and professional knowledge during the months I rented with this U-Haul facility. I will not hesitate to rent from them in the future if the need arises.

SIDNEY GUINN  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Dunne  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trevor Pearson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul MacIsaac  |  Expérience générale 
Évaluation :
5

My daughter and I were struggling in the rain to move an item into storage and two employees went out of their way to help us. Kudos!!!

Karissa Brunelle  |  Online Move In 
Évaluation :
5

Outstanding customer service from this team!

Joe Short  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Payton Ahrendt  |  Expérience générale 
Évaluation :
5

The manager at this location is top notch! Hes always incredibly friendly and great with customers.

STEVE RODRIQUEZ  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine Chrysafidis  |  Expérience générale 
Évaluation :
3

The online check in doesn't work. The pin I was given doesn't work on the key pad, so I had to go into the store and get a key card. Which, the store was vacant for about 10 minutes just waiting for someone to come in to help me. The freight elevator was great to have and use.

Laura Conway  |  Online Move In 
Évaluation :
5

Everything was great with the only exception being that locating my unit was not easy, I had to ask one of your employees. Very minor inconvenience.

Stephen Walsh  |  Online Move In 
Évaluation :
5

Manager/staff was very friendly and helpful

lee gaudette  |  Premières impressions 
Évaluation :
5

The gentleman working at the uhaul facility on portsmouth nh on April 18th at 9 am was absolutely wonderful! He was kind, efficient, helpful, and enthusiastic. Especially during times like these, it was comforting to have such a friendly face to help me out. In terms of uhaul as a company, I was thrilled to receive my first month of storage for free. It really was a huge help in the midst of the pandemic.

Abigail McIntosh  |  Premières impressions 
Évaluation :
5

Ryan super helpful and professional

michael maler  |  Premières impressions 
Évaluation :
4

Question 5 is not relevant to my move in. Normal hrs

Anthony Curran  |  Premières impressions 
Évaluation :
5

I have been a customer for many years and think that the facility is top notch and run by friendly and helpful people. Any questions I had were answered quickly. I would recommend this facility to all

DOUGLAS CROSSMAN  |  Expérience générale 
Évaluation :
4

My only complaint is the damage due to mice.

Kathleen Allan  |  Expérience générale 
Évaluation :
5

Very friendly helpful staff! Certainly will use again and recommend!

Frith Foss  |  Expérience générale 
Évaluation :
2

I could not access my storage unit because of equipment and lack of snow removal, very dissatisfied

Kathleen Smith  |  Expérience générale 
Évaluation :
5

Janet and Gabriell are some excellent people to be serviced by. Great personalities, not lazy, empathetic, humerous, professional and down to earth. Keep up the great work ladies. My experience fab!!!

Angelique Peterson  |  Premières impressions 
Évaluation :
4

Great People to deal with. Little trouble with their systems but very helpful, cheerful and friendly.

Frith Foss  |  Premières impressions 
Évaluation :
3

The climate controlled storage was not controlled properly. All of our boxes and many other items show signs of high humidity including mildew. Read the fine print; 1 day or 30 days is the same price.

Chris Wayss  |  Expérience générale 
Évaluation :
5

Ryan is a terrific asset and is hard working, knowledgeable, and friendly. The female employee whose name escapes me was also pleasant and efficient.

Paul Siebols  |  Expérience générale 
Évaluation :
3

I was really surprised by the long wait upon arrival. We didn't see anybody even after a 15 minute wait. Once we were finally greeted the entire process of getting the storage unit took far too long.

Joseph Charlonne  |  Premières impressions 
Évaluation :
5

Rent here many times. Always a good experience.

chris drake  |  Expérience générale 
Évaluation :
4

ID card is helpful, but should not have to swipe both down and up to activate. Appreciate leaning of lock (even though we had our own). Appreciate availability of addtl locker; not needed

Linda Carroll  |  Premières impressions 
Évaluation :
5

great service!

kathryn french  |  Premières impressions 
Évaluation :
5

The process was simpler than expected. Ryan was efficient and friendly and made it easy and comfortable to do business with. I will recommend Uhaul in Portsmouth.

Paul Siebols  |  Premières impressions 
Évaluation :
5

The staff were totally amazing super helpful very friendly.

Adam Novak  |  Premières impressions 
Évaluation :
5

Rick the general manager is awesome!

Melissa D Howe  |  Premières impressions 
Évaluation :
4

I gave four stars because of mice droppings.

peggy celano  |  Expérience générale 
Évaluation :
5

Friendly and helpful service from all employees.

peggy celano  |  Premières impressions 
Évaluation :
4

Both the FL and NH franchises did well.

Laurie Ropke  |  Expérience générale 
Évaluation :
5

I had a wonderful experience with this U-Haul facility and staff. I wish more companies were like these guys and I could give them 10 stars!

DREW HUMPHRIES  |  Expérience générale 
Évaluation :
5

Outstanding staff!

DEREK CANTRE  |  Expérience générale 
Évaluation :
5

Every aspect of my moving experience was made “outstanding” with UHaul and staff!

DEREK CANTRE  |  Premières impressions 
Évaluation :
5

Very helpful!

James Personeni  |  Expérience générale 
Évaluation :
5

These people and the services are superb, spectacular, top notch.... Ive been doing business there for over a year and every experience with storage, vehicles and Mgr. Richie has been the same, A+ !

Teresa Varney  |  Expérience générale 
Évaluation :
5

The guys were very friendly and helpful. Excellent service à la clientèle. I would recommend them to anyone.

Amy Plazaola  |  Premières impressions 
Évaluation :
4

Very helpful. Got a nice size locker and when I missed the return time they didn't have a problem with helping me out. It was only a half hour but still they could have charged me

Robert Whitacre  |  Premières impressions 
Évaluation :
5

Staff was always super helpful and friendly. Uhaul made moving and storing my stuff so easy.

Victoria Connor  |  Expérience générale 
Évaluation :
5

Perfect service could not get any better! Thank you for all your help! I am so happy I chose this location!

Tia Bonnett  |  Premières impressions 
Évaluation :
5

We relocated to NH from NY and were so impressed with the staff at the Portsmouth location. The general manager & staff went out of there way to be helpful & accommodating!! We are VERY appreciative!

Kimberly Engle  |  Expérience générale 
Évaluation :
4

My storage experience turned out to be longer than expected - but everything went well the entire time. Merci.

CAROL ANNE SCARBROUGH  |  Expérience générale 
Évaluation :
4

Tyler, at the US Rt 1 Bypass facility was SO efficient, kind and patient! He was there by himself and did a great job of multi-tasking and taking care of all of the customers! Merci.

Cullan Spiller  |  Premières impressions 
Évaluation :
5

Had a great experience.

Matthew Nolte  |  Expérience générale 
Évaluation :
3

You need to call me to discuss an issue.

Shirley Jackson  |  Expérience générale 
Évaluation :
3

Slow service in store and on the phone but friendly staff and the GM was always great and very accommodating.

lindsey perkins  |  Expérience générale 
Évaluation :
5

Your employee Rick was very helpful and nice. I would definitely do business again with uhaul of Portsmouth.

sue foley  |  Expérience générale 
Évaluation :
5

Your staff people were absolutely the best. A staff to be proud of. I will recommend U Haul storage in Portsmouth to all that ask me. Merci encore.

Carol Philbrook  |  Expérience générale 
Évaluation :
4

storage was pricey; closing access at 7 PM was inconvenient

TIMO PLATT  |  Expérience générale 
Évaluation :
4

The only downside was the website is terrible and the system for bill paying from the bank had lits if errors. . Otherwise it was a great experience.

DAVE SCHOOF  |  Expérience générale 
Évaluation :
5

great people, great help, and an overall great experiance

JACK HALAPIN  |  Réservation 
Évaluation :
3

The staff and the facility were great. We did have some monthly issues with billing, as we were renting 2 units therefore paying 2 rental fees which were often credited to the wrong unit.

Chris Jablonski  |  Expérience générale 
Évaluation :
4

There was a delay in delivery. It had been scheduled for 9am, but the staff could "not find" our unit. I got the same message when I stopped by at around 1pm Finally, at 4pm it was delivered.

Gert Assmus  |  Expérience générale 
Évaluation :
5

Have always had a good experience with this uhaul location. I would definitely recommend this particular location.

DIONNE BROADOUS  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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