Customer Reviews for U-Haul Moving & Storage of Potomac Mills

Évaluation :

1

While I might recommend the location and it's people to someone (since customer service there was very good), I would never recommend they use U Haul. The day before my move, I got a call telling me my pick up location had been changed from one five minutes from my house to one 45 minutes from my house. So a 90 minute round trip instead of ten minutes. There was no apology. No one felt the least bit concerned about the massive inconvenience or breach of contract. No offer to reduce my fees. Nothing to make the customer happy. Just a complete bait and switch screw job. Which I understand is simply the u haul business model these days as two people I know subsequently told me similar stories. Classy.

Évaluation :

1

Poor service, poorly maintained truck made reservations for 16 foot truck end up getting 26 really disappointed.

Évaluation :

5

Everyone was kind and helpful. Great experience.

Évaluation :

3

No instructions was given, had to figure out where to pick up truck, had to ask clerk two times is my truck ready

Évaluation :

4

All was fine

Évaluation :

3

Explain important information and procedures a bit better.

Évaluation :

2

Your uhual truck is old. Falling apart. No rear camera. And the price was ridiculous. $263 plus $50 for gas in a 10hr use. Im apalled and wont ever come back

Évaluation :

5

Customer service was very helpful in answering questions.

Évaluation :

5

Service was excellent people are very helpful

Évaluation :

4

Reference, "Was the equipment clean and well maintained" Yes, it was, however, riding inside the cabinet was very, very noisy, as if, not sealed properly and I did informed when I returned the vehicle. Otherwise the service was excellent!~

Évaluation :

1

I had a reservation for a 10 Ã- 20 storage unit at this location (reservation #946065-00108333). When I got there, after driving 2 hours with a packed truck, I was told that while I did, in fact, have a reservation, they gave my storage unit away. They did nothing to help me find a new one and I had to find an alternative on my own, making an already stressful situation completely miserable.

Évaluation :

5

I had a flat tire about two thirds into my trailer rental and had to drive the vehicle i wanted to tow. It took way too long for a response on the 800 number while i was sitting on the side of the road i finally hung up and removed the car and drove it to the destination. i am not happy with the roadside assistance the store was great.

Évaluation :

5

I made a reservation 2 months ahead of my one way move from VA to PA for a 9AM pickup on a Sunday. The day b4 my pickup I received a text that I couldn't pick up the truck until 4:30PM Sunday which was unacceptable to me. However, I went to the uhaul store at 9:00AM on Sunday and explained my situation, and the employee that waited on me was able to get me the truck at that time so that is why I'm giving it 5 stars.

Évaluation :

1

demanding that the first person who greats you isn't yelling at you for parking, he is very lucky that i did not really yell back at the rude person, should keep people like that in the back away from the public

Évaluation :

4

In the past 4 months, I rented from this location 4 times and my truck has always been above average. However, my last rental (#5) was below average. Truck was not cleaned…oils in driver area, bin area had stains and had a bad smell. Also, the service was not the same. I waited more than normal to rent and a lot of waiting on the return. No manager came out to speak with me….disappointing.

Évaluation :

4

They were very busy. All your staff were doing their best to take care of each customers need.

Évaluation :

2

I reserved the 26ft truck three weeks in advance and when I showed up to get it, the only 26ft truck they had was damaged so I was stuck with a 15ft. We had to make 5 trips and even though they gave us more miles and days, it still wasn't enough.

Évaluation :

5

Friendly and courteous staff

Évaluation :

5

In my professional opinion this establishment is running seamlessly, Cody the manager does an absolutely fantastic job! Also I would really like to shoutout the following people; Jorge,Ronald Anderson,Mike,Kj, Jay,Destiny,Ernesto and Lisa. A team is only as strong as it's weakest link and the chain at this location would be considered unbreakable. To summarize how fond I am of this establishment I would 100 % stand behind the fact that this isn't a uhAul but this is THE uhAul, I wouldn't go to a different location even if you paid me to. Have a wonderful day and keep up the amazing work.

Évaluation :

3

The passenger side mirror had 2x racks in it and the drivers seat belt warning light was malfunctioning

Évaluation :

4

Could not find contract in the system to check equipment back in

Évaluation :

5

Had us out the door quickly, & returning was quick and efficient. We will be back when we need this service again

Évaluation :

3

I reserved a 20' truck and was called the night before and told I now have to go 30 minutes away for a 10' truck

Évaluation :

4

Van was a little dirty. I found a bottle with juice in it that wasn't thrown out. The return check in was a little slow. I was told to just leave the keys in the truck and I would get a receipt but as I was walking off was told I needed to wait for someone to check the van in before I left.

Évaluation :

1

We had reserved a truck a week in advance and when we went there they did not have it they did not seem to want to help us or check another location or give us any other options not only that the representative was rude and kept on interrupting me when I was asking questions honestly people like her should not be working in customer service field

Évaluation :

5

Parking space

Évaluation :

5

Use preferences for insurance and other details that can be gleaned from on-line reservation to speed up processing at hime of pick-up. Most questions asked at counter have already been answered during reservations. Time is of the essence.

Évaluation :

3

Employees need to be more trained when asked for information even if it's over the phone..

Évaluation :

2

Charged me too much for mileage as there was something wrong with odometer. Had to walk around building to get the uhaul when normally they have it pulled around and go over items with u but did NOt. Usually it's good experience but this time really was bad.

Évaluation :

3

No parking for customers. Have to park across the at the big lot parking which is not safe. Manager was not pleasant.

Évaluation :

5

Keep up the good work

Évaluation :

3

The temperature was high on Sunday and the truck we rented did not have AC. This is unacceptable!!!!

Évaluation :

2

So I was sent here because my original location ran out of equipment, My appointment was for 8am but they dont open on Sundays until 9am and I was not the only person there with this issue. The place is very tight and full of guys on the street that want to "help" you to move so right away its a giant fight just to park and get to the door. Got the truck and auto trailer all set and went on my way, got a call 2 days! later to ask if I had my trailer because no one ever checked it out. I dont know if this is a U-Haul issue or a depot issue but it was a bit of a cluster. Also the truck with 80k on it shook the whole ride but I guess that's par for the course.

Évaluation :

5

lower miles fee intown use.

Évaluation :

5

Quick turn-in process. Professional young man checked the truck. We cleaned out the truck before turn in and there were no surprises. Good to go.

Évaluation :

3

The Tuck was issue half tank and when I returned half tank the person want to charge me $12 additionally because he saw it was a little more. After I filled and returned at 4:30 PM 3 and half hors before the truck key was misplace by the employee and as off today my ticket has not been close. It's not my fault but the manager keep my ticket open until they found the truck key. Very unfair and will never recommend this location at all.

Évaluation :

4

Your service person at closing time went above and beyond to ensure I got a truck after 1st one had a couple issues ,

Évaluation :

5

Make sure the air conditioner consistently works.

Évaluation :

3

Never got a receipt

Évaluation :

5

Return were a little slow but those on duty did the best they had, very friendly,

Évaluation :

1

They were not professional and did not know how to talk to customers.

Évaluation :

2

Location did not have working printers and was unable to provide a receipt.

Évaluation :

4

The operations was easy and well priced. However, having to do the vehicle inspection and upload documents myself instead of a store clerk was lacking in a level of customer service I would have liked.

Évaluation :

4

I find it difficult to drive on the driveway in front of the store. Customers don't park their personal vehicles in the designated spots. Their lazy & stand alongside the driveway. This makes it very difficult to transit your rentals on this narrow, one-lane passage. The store employees need to enforce the "No Standing, No Parking" rules. Maybe create more parking in front of the store - like it was in the past. I ALWAYS end on a positive note...actually "notes" (there's more than one). -The new check-in & check-out procedures using our phones is an excellent idea. -Want to thank Destiny & Michael B. for their great customer service during this transaction.

Évaluation :

5

I didn't catch his name but the gentleman (manager on duty I believe) that helped with getting the vehicle towing trailer was more than helpful. From the clerk at the desk to the manager who helped install the trailer, experience was very nice. Reservation for as quickly and easy, trailer pick up and return was very easy. Definitely recommend this uhaul branch.

Évaluation :

2

Loading ramp was not connected to the truck. When pulled out it fell on the ground. Was able to load truck but could not install ramp costing me an hour of 3 guys labor. Had ramp loaded on pickup truck for unload and placed in uhaul truck for return. FU.

Évaluation :

5

Great job

Évaluation :

1

terrible experience gave me $90 damage/missing charge. the truck was in same condition as I left it.

Évaluation :

3

Trucks are poorly maintained!

Évaluation :

5

Great service.

Évaluation :

4

Seamless experience from the mobile pick-up to the curbside drop off. Prices were straight forward and very reasonable.

Évaluation :

5

return application (web) was slow. Please check for either load balancing on servers or FORM process lag.

Évaluation :

5

Good job

Évaluation :

5

Dropped my trailer off after hours but the lot was well lit. Access out was a bit hard. Had to move the trailer by hand and back out of the lot. Enjoy the video! Lol

Évaluation :

5

This was the most efficient rental truck transaction I've ever had. I've rented U Hauls 12-15 times, and this by far, was the best customer experience I've ever had. The interior was clean, the windows were spotless, and everything on the truck worked. Nice job Woodbridge U-Haul! GR

Évaluation :

4

Wifi

Évaluation :

3

I was told that a truck may not be available up to 4 days befor pick-up. I spent countless hours to get truck assigned to Woodbridge. Employee at Woodbridge was excellent, efficient and went out of her way. We picked up a car transport in Lorton and the employee at Lorton was condenscending and dismissive (I put a separate report on this employee- Moving was stressful enough and this was for my special needs son, the Lorton employee was unbelievable

Évaluation :

4

Overall experience was very pleasant.

Évaluation :

5

Smooth pickup and rental drop off. No issues whatsoever. The staff was friendly and the service was excellent.

Évaluation :

1

We had a guaranteed reservation for an inclosed 5x8 trailer. My husband arrived and they didn't have one. They gave him an open trailer IN THE RAIN. Then there were issues they had to fix on it so he wasn't able to get out of there until late. But they still made him have it back at the original time so we didn't even have it the full time of the rental. They also added the insurance to the rental even though we denied it online, costing us more money. It's ridiculous. And they acted like theyd never heard about the $50 when your trailer isn't available. So we ended up paying way more for a trailer than we couldn't use for half the items because it was raining. We won't be using uhaul any longer. We've used them multiple times in the past but this has gotten out of hand. Don't guarantee equipment you don't have.

Évaluation :

5

The only negative about the rental experience is the mob of day laborers that consistently harass customers.

Évaluation :

4

The employee was not having à great Day

Évaluation :

5

The staff there is very nice, they all should get a big raise like 20 percent.

Évaluation :

5

All is excellent except the numerous men asking if my daughter and I needed help. Although there is a no trespass at the U-HAUL site, the men continue to ask if we needed help. Is there anyway to keep them at least 100 ft from the property? Other than that, all is great with U-Haul! A. Flores

Évaluation :

4

Everything was great. Did not feel safe due to the lack of lighting inside the storage unit.

Évaluation :

4

All was great; however, if the rate had remained the same, I would still be storing property at the Potomac mill U-Haul, but I understand its business, not loyalty to the Customers. Overall, above-average experience; thank you!

Évaluation :

3

No lights in the hallway where our unit was located; dead mouse in the unit; difficult to access unit due to trucks parking nearby; day laborers walking around the facility made it feel unsafe. Would not use this facility again.

Évaluation :

2

Listen the staff was very friendly, but it took 45 minutes for this guy to set me up with a unit. I told him i had a free reservation he didn't listen and had to start over. Finally we went out to look for the unit and I knew where the unit was before him but again he didn't listen. Then when i got my unit open there were spider and cobwebs EVERYWHERE..i literally had to wipe it all away with my own broom. Oh not to mention when i got the first unit, and its now dark by the way, I've gotten a quarter of my stuff in the unit already and he comes back out to tell me he gave me the wrong unit.. the experience was trash and made my day last longer than i needed which wasn't cool because I had missed something important due to the nonsense i dealt with at Uhaul. What should have been a 30 min experience turned into almost 2 hours and mind you, i had a 10 foot truck of stuff going into a 5' 10' 5' and again I've been in the moving industry so it didnt take more than 15 or 20 minutes to unload my truck and stack it in the unit.

Évaluation :

5

Yesterday my service was amazing and the ladies that helped me went above and beyond making sure everything was great for me and that I had all documents. Thanks ladies I appreciate your service

Évaluation :

3

I was charged for gas when I put gas back in the truck I put over 400 dollars in this truck and after returning to see they charged an additional 55 dollars on my credit card

Évaluation :

5

I don't normally write reviews but I had to because the women at this job were phenomenal. I'm going through a hard time right now and they didn't just make me feel like a customer but something more and put a smile on my face when I didn't feel like I had any reasons to smile. These women were a blessing to me! These are the type of employees you want to treat right and keep at the company. If the ladies happen to see this thank you so much for being so kind!

Évaluation :

1

My reservation in North Carolina was scheduled @ 7am the pl wasn’t open I didn’t get to be dolly and when I got to va uhaul the young man was rude he has terrible service I had the worst experience ever

Évaluation :

5

Very handy. First month free clinched the deal for me.

Évaluation :

5

Melva was an absolute dream to work with. She was so friendly and great at her job. Moving is stressful and tiring on its own and Melva was a shining star in the process.

Évaluation :

5

Very friendly staff, super helpful. Paperwork was smooth, no issues.

Évaluation :

4

Everything was great wouldn’t change a thing

Évaluation :

5

Thanks!!!

Évaluation :

5

Beyond exellent service in the store. All employees are courteous

Évaluation :

2

The staff was great however the layout of the the facility made it difficult to access my unit with anything besides a small car. I chose this place because it was advertised as 24/7 but more often than not there were rental trucks blocking the through way. However, to the benefit of this location this seems endemic to all uhauls. Therefore for future storage needs i will be renting from a non-uhaul location

Évaluation :

5

The manager on 19 August was very good and worth investing in.

Évaluation :

1

First, we would not have chosen this location, but our options were limited due to the size of truck we were returning (26'). We called on Friday 8/13 to speak with an agent about securing a storage unit, but she stated she did not know if there was availability and did not know how to check if there was availability. She took my name and phone number and said he manager would call back with info. We never got the follow up communication. So I called back Saturday 8/14 to inquire again, and Brandon was helpful and confirmed a 10'x10' unit for us to start Sunday 8/15. We arrived Sunday 8/15 and waited a while to be helped. A young lady with long curly hair and freckles led me up to help me, and took a 5 minute phone call in the middle of helping me. She didn't seem to have a thorough understanding of the system and how to get me into my unit quickly. Finally she gave us an access card and the unit number. When we drove around to the unit, it was in use but closed to the owner for nonpayment. So we go back inside to get another unit. A young, thin gentlemen with braces helped assign us to another unit, which was going to be larger and more expensive since there were no other 10'x10' available. I hen we went over to that unit, it was also in use and closed to the owner for nonpayment. He came around to the unit to meet us and completely shared our frustrations because there were no other available units of any size. He stated his frustration with the assistant manager who is responsible for not letting their system show availability for these types of units. (Sorry for the descriptions, no one on site wore a name tag). We quickly called a Public Storage down the street where a fast, friendly, professional associate got us a unit immediately. Thanks to their assistance, we were able to secure our belongings same day with ZERO HASSLE! The experiences between the two companies was night and day. I am also aware that the manager of this location passed away recently, which we were sorry to hear. I have no doubt the team we encountered was working hard to do the beat they could, given the circumstances. As a customer, i just want to relay that they need more support and assistance right now. Your corporate leaders would not be happy with how this location is currently operating.

Évaluation :

5

My wife and I were moving to a new house in the area, and we needed to put our property in storage. We were stressed out enough. However, store manager Dana Russell showed tremendous customer service in helping us get set up with the storage we needed. I am grateful to her for alleviating a stressful situation we were in.

Évaluation :

5

Efforts of Store manager Dana Russell were huge boost and took a lot of stress off us with moving experience for my wife and I.

Évaluation :

5

Dana is amazing!

Évaluation :

5

Dana is great Customer service accuracy just all around very nice

Évaluation :

5

Uhaul employees was very helpful and accommodating to me. I definitely recommend using storage and rental services.

Évaluation :

5

Dana was fantastic, she exceeded my expectations and handled a time sensitive issue for me ! Thanks again !!

Évaluation :

5

Dana, the UHaul Storage manager that called me, was extremely helpful and accommodating to my particular situation and got me checked in early so I could unload as soon as I arrived.

Évaluation :

3

Some of your workers not helpful at all.

Évaluation :

5

Non

Évaluation :

5

Am well pleased of the services rendered. Had great experience.

Évaluation :

2

DELETE me from your records, I'm in Charlotte NC and have no connection with your company. Merci.

Évaluation :

3

It is very narrow for moving company to pick up. Also uhaul Van's block entrance to your unit.

Évaluation :

5

Customer service were very helpful

Évaluation :

1

The unit 1328 was very poor unfortunately they had a mice/rat problem and I had to throw out my Sofa and lamp because of it. I needed my sofa and it went to trash because of the mice.

Évaluation :

4

The lights were out in the section of the facility where our storage locker is located. We had to move everything in using the light from our phones.

Évaluation :

5

I love this location i have used it on and off for over twenty years. The manager there is the best I've seen,her staff are well trained A-1 service. Blessings to the U-Haul staff at the Potomac location.

Évaluation :

5

Merci

Évaluation :

5

I like that I didn’t have my storage lock at the right spot and the called and told me when they went around to do they check the storage

Évaluation :

5

No issues. No complaints. Excellent service

Évaluation :

5

Theyre a good team who treats their customers great in all aspects.

Évaluation :

5

Fabulouse! Where's our claim for damages from our safe trip insurance??

Évaluation :

5

The staff was so ready to help the facility was clean it was well-lit I had a good time doing business there it was easy to return the moving truck and to put your stuff into storage was really easy

Évaluation :

4

The employees were very friendly and extremely helpful. Thank you for making my stressful move easier.

Évaluation :

5

Very friendly and helpful great service.

Évaluation :

4

It was okay. Great staff but the storage isn’t that great

Évaluation :

5

these guy are great they even call me went i accidently left my storage unsecure good job who whoooo

Évaluation :

5

You have a great team at Uhaul .

Évaluation :

5

This was my first time doing this online. It was easy and when I got there that morning everything was all ready in and the whole process was very quick.

Évaluation :

3

I would recommend extending hours. In addition, this is a high crime area and this facility should be fenced and gated. My U-Haul representative was very professional and polite.

Évaluation :

5

They are very nice people to work with.

Évaluation :

5

Peggy was awesome and made it all easy for me

Évaluation :

5

Good service

Évaluation :

5

Well what can I say the truck performed wonderfully Steph was professional courteous and helpful especially turning in the truck it was a breezeif we have any more movie needs we will be coming back

Évaluation :

5

The storage is perfectly built to allow you to drive your truck/car over and loading is easily. The owner/manager is a very nice man to work with. Best storage in the area accessible wise.

Évaluation :

5

Our experience was Awesome, we had Bridget help us she made it quick and easy. She was extremely helpful and nice

Évaluation :

4

Only thing that that i didnt like about this location was it wasn’t big enough..to many uhaul trucls parked in such a little spot.have trucks blocking storage spots

Évaluation :

1

Poor and unprofessional customer service from all employees at this uhaul location.

Évaluation :

5

Good customer service.

Évaluation :

5

Great services

Évaluation :

5

From initial phone call to checkout yesterday this facility has been a true asset to my life. Special mention to Peggy, & Mike, & the kind young gentleman who made rounds 5/27 & checked on me! 

Évaluation :

5

Peggy and her team do a great job!

Évaluation :

5

I cannot be more appreciative of Peggy Fuller. From initial phone call to move in she is the benchmark for superior customer interaction and service in very stressful circumstances all day everyday!

Évaluation :

5

Peggy and staff were great, The best UHAUL Store I've dealt with. Peggy helped my family arrang a difficult move. We couldn't have done it without her. She's the best! Thanks Peggy!

Évaluation :

5

I am grateful to the people who protected my property for six years in the U-Haul storage facility at Potomac Mills. Manager Peggy Fuller has an excellent team who works hard to earn customer loyalty

Évaluation :

5

Owner Peggy & crew are fantastic. Peggy goes out of her way to accommodate & has been such a help over the 2 years & many trailer loads it took for me to relocate, in addition' to storage. Many Thanks

Évaluation :

5

Staff is great and facility is really convenient.

Évaluation :

5

Peggy was great to work with and so helpful. Will definitely use this place again!

Évaluation :

5

Good customer services

Évaluation :

5

Peggie Fuller is a awesome manager! You can see how much she loves helping others, when we should be helping her! I enjoy coming up there to pay my rent just to visit with her.

Évaluation :

5

Great experience

Évaluation :

5

The customer service was great

Évaluation :

5

Aucun

Évaluation :

5

S.O.

Évaluation :

5

Peggy was wonderful.

Évaluation :

5

In fact U haul in Potomac mills are awesome . The staffs are very very friendly and are always well prepared to assist their customers . I have no doubt why the place is always crowded. Good job .

Évaluation :

5

Thank you, love this location and the staff. The owners are great