Évaluations des clients U-Haul Moving & Storage of Power Ranch

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Power Ranch

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Ann H. le

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They were the most awesome helpful people! They were great to help us get our storage and assist with boxes. We will bring them all back to them once we finish moving! Absolutely stupendous!

Derek K. le

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The location and vehicle were great and I had no issues. The pickup and drop-off processes, though, were *terrible*. We scheduled a pickup for 12pm and, when we got there, we had to go through this whole convoluted process of sending in pictures of multiple angles of the truck, sending a passport or lease agreement to verify our identity (even though I already submitted a photo of my license and a headshot in front of the vehicle and supposedly did the mobile check-in from home on the app), and then we had to wait for a chat representative to verify all the info before we could drive away. It took nearly 35 minutes from the time our pickup was scheduled until we left the location. If you're going to recommend that people use your app/website and do a mobile check-in before they get there, make sure you have everything from them. The entire pickup process was *terrible*.

Eric G. le

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Le client n'a pas laissé de commentaire.

Christopher H. le

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Le client n'a pas laissé de commentaire.

Fred W. le

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Convenient location, helpful and friendly attendant, very limited parking for customers’ vehicles.

Ann H. le

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Hannah was wonderful! Polite and very helpful, she made this so easy. Really appreciated her guidance for a storage room and our supplies. Great customer service!

Michael S. le

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Le client n'a pas laissé de commentaire.

rodger M. le

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Great, fast, friendly service

Derek J. le

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Hannah was very nice. I think she exudes the level of service that your company looks for when dealing with its clients.

Brian S. le

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The girl that checked me in/out was friendly and helpful. I appreciate her great attitude as well.

Gary C. le

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Staff was nice & honest Much better than our experience with Pubic Storage

daniel C. le

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Good experience, the woman who helped me was wonderful and made the move easy and quick

Terry S. le

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Hannah is very polite and knowledgeable about the property. The unit was available as she stated and ready for move-in as promised. Thank you, will let others know of this facility.

Timothy D. le

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Le client n'a pas laissé de commentaire.

Latanya G. le

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I have made 2-3 rentals form this location during the past 8 months and each time the staff has encountered computer equipment/connection problems trying to process my rental. During this last visit, I waited more than 45 minutes to get checked out. This seems to be a systemic problem at this location and you need to invest a tech to check out what the problem is.

Matt K. le

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Great service and excellent price and vehicle!!!

Candi C. le

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Le client n'a pas laissé de commentaire.

jeff c. le

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Our experience was everything we needed it to be. I recommend using this facility for your storage needs.

Christopher P. le

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Customer service was great. Definitely a great experience.

James C. le

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I was Over-charged

Angel V. le

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The absolute best customer service and ease of renting at this location.

Ryan H. le

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Do not require so many alternative contacts. More than 1 seems excessive.

Derek T. le

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Le client n'a pas laissé de commentaire.

Brett J. le

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Van was suppose to be full of fuel but when we got in it was at 5!8 tank.

Gary D. le

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Pleasant, task accomplished quickly, professionally.

Candace C. le

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Le client n'a pas laissé de commentaire.

Sandeep S. le

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I was charged for renting for two days, while I rented for only one day. This caused me inconvenience as I had to email back explaining my situation and asking for refund

Mia B. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Rene R. le

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Everything was excellent

robert K. le

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Le client n'a pas laissé de commentaire.

Daniel G. le

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Le client n'a pas laissé de commentaire.

Brenda T. le

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Le client n'a pas laissé de commentaire.

Kimberly F. le

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Le client n'a pas laissé de commentaire.

THONG M. le

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Le client n'a pas laissé de commentaire.

John S. le

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Excellent customer service by Dylanney and the other young girl there.They are both an asset to your company.Very refreshing to see such GREAT customer service these days by younger people.

Hayley M. le

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I was happy there was a location so close to rent a U-Haul. I had the truck reserved so was anticipating an easy process. I go in and for some reason the site said I was requesting a dolly and furniture pads. The woman noticed and I said I didn’t need those and she was nice about it and said no problem and took it off. She brings the truck around and tells me how it smelled like strong smoke because the person before us and that she was going to take $5 off the price due to it because of how bad it was. I thought that was super nice. She goes back inside I get in the truck and see that the gas tank is not all the way full. I took a photo of it with the mileage to show it wasn’t full. I use the truck and bring it back and proceed to tell them about the gas and they made me show them the photos and they said they would reimburse me for that gas. They tell me I am good to go and they will send me an emailed receipt. I decided to review the receipt and saw only getting reimbursed for the gas and not the $5 for the smoking smell but also that I got charged for the dolly and furniture pads THAT I NEVER EVEN HAD. I have emailed the email that was provided on the receipt and have received no response and yes it may only be a $10 over charge but with that on top of the whole experience is frustrating.

Craig L. le

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Hannah was very helpful and informative. Thank you!

Brenda T. le

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Very pleasant experience!

Bill L. le

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No improvement needed. All went extremely well. Employees Hannah Daugherty and Brandon Madison were cordial, professional, knowledgeable, and a pleasure to do business with. Give them a pat on the back. They no doubt generate repeat business for U-Haul.

Ronald B. le

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No complaints. Both of the women that I dealt with for the pick up and drop off were very personable, professional and courteous.

Bill L. le

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No improvement needed. Courteous professional staff on site. Vehicle clean, ran well.

Christopher R. le

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Le client n'a pas laissé de commentaire.

Ana A. le

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Rfg

Thomas S. le

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Le client n'a pas laissé de commentaire.

Justin B. le

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I was overcharged double the rental rate because the employee checking me in put the wrong return time into the computer. I have been trying to get a refund for the overage for 4 weeks now, and it hasn't happened despite promises from the site manager. will never rent here again

Craig L. le

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I always go to uhaul

Brian H. le

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The young man who helped me was EXCELLENT. The follow up by corporate was horrible. I returned it to an unsecured area after filing the tank to the previous level. You still tried to charge an additional service fee and gas. I'm done with uhaul

Fred M. le

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The check in and out was very fast. Pricing was fair and vehicle quality was superb!

Steven W. le

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All was good for this move...

CLINT B. le

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Le client n'a pas laissé de commentaire.

Steven W. le

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Le client n'a pas laissé de commentaire.

Trevor M. le

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Hannah is very friendly and helpful and the price was great! Highly recommend

Steven K. le

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Process to record my drivers liscense didn't work and then the machine to take my credit card didn't work and had to put both in by hand...that should be working!

eric L. le

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I need a printable receipt. I wasn't offered one at the location and can't print the one they emailed.

Pamela P. le

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Thought the advertised rental on your vehicles was misleading. We traveled 119 miles, and ended up paying a great deal more that your touted amount. You should have a graduated scale for excess miles.

Robert A. le

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The lady that helped me was awesome very helpful. Thank you

Scott R. le

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Le client n'a pas laissé de commentaire.

John G. le

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Good accessibility, the drive up units are the only way to go.

Shane B. le

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Le client n'a pas laissé de commentaire.

Randolph P. le

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Excellent team of movers too. So easy to hire movers through Uhaul. We wouldn't go anywhere else!

jeff C. le

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Hannah the location manager was absolutely AMAZING! Friendly, great customer service and just made the experience outstanding. Wish more companies had people like her.

Rebecca M. le

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Hannah was very helpful and accommodating..

Cameron W. le

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Horrible service

Ken B. le

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I forget her name but she was very very helpful in every way. At the counter when I first walked in during the time I was there etc. I would recommend them

Charles R. le

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Your team member was very personable and helpful. I'd definitely recommend this Uhaul to my friends.

Tai z. le

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Didn’t have no problems

Angel V. le

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Great service and great vehicles

antwan B. le

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The general manager Hanna needs to be replaced

Jenny R. le

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Hannah is amazing &on top of her game, i will rec. due to my experience with hannah. The other lady, every question was answered "i dont know i need to ask my supervisor! READ THE UHAUL PANTHELT LADY

Peter B. le

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Le client n'a pas laissé de commentaire.

Angel V. le

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Great equipment and great service. It’s my favorite place to rent from.

Nicole F. le

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Teach the person working there how to do their job!! When a customer has to wait over 40 minutes and still not have issues they created solved..it’s super frustrating and complete waste of time.

Sherley H. le

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The best customer service I have experienced. Love this place!

Jeffrey W. le

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I have never rented a storage unit before. That was the most insanely simple process ever. Great job uhaul. In a world that is seemingly always more complicated than it has to be you guys are not.

jacob H. le

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Upon returning the vehicle the sign said "wait in the equipment" I waited for a bit and then walked inside where I was told that the sign doesn't really mean anything and it should be taken down.

STEPHEN M. le

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Le client n'a pas laissé de commentaire.

Kipley I. le

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Le client n'a pas laissé de commentaire.

cheryl K. le

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Great experience! The store was very clean, the van we rented was very clean and the people we dealt with were wonderful. So helpful and flexible meeting our needs. I would definitely rent from them again!

Angel V. le

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I truly enjoy renting from this facility. Always courteous and kind. Equipment is in top shape.

Jenny R. le

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Hey young lady that helped me was very kind, very efficient and very knowledgeable. I told her what my family's needs are and she was able to accommodate them.

Brenda V. le

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Excellent service

JERRI C. le

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The young lady at UHaul was outstanding

Abdallah M. le

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From the moment I walked on to the property Alisha Padilla was amazing. She was courteous and kind and answered every question I had. If I were in the same business as you guys I would absolutley try and steal her. That's how great the service was. I will tell anyone and everyone who needs to rent a truck or set up storage to visit your property. Thank you for making it easy!

Brad J. le

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Le client n'a pas laissé de commentaire.

Stefanie B. le

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Le client n'a pas laissé de commentaire.

Gregg G. le

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Le client n'a pas laissé de commentaire.

Angel V. le

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I only rent from this facility. The staff is friendly and very helpful.

Tim R. le

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Employees were very nice and professional

CLINTON N. le

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Cost was too high

anissa C. le

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Very Friendly & Helpful. This was a great location to rent from & an easy experience. Thank You very much to the girls that helped me.

Eddie J. le

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Awesome experience!!

Paul W. le

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Great customer service

ALEX B. le

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Ali was a real pleasure to work with and was very accommodating

melvina w. le

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The mover that was suppose to unload my truck (Sun City Muscle Movers), did not show up. A HUGH Thank you to Allie Gonzalez for all her help in finding someone to unload my truck.

Barbara M. le

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Le client n'a pas laissé de commentaire.

SCOTT B. le

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I went to pick up my trailer for a trip and found they had rented the other half of my space to another person. The size of both of our camping trailers where such that we only had 6 inches of cleara

victoria/robert o. le

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Allie, the manager is very efficient with the cleanliness and running the facility. However, she could use training in customer service; two of my four contacts with her were less than pleasant.

NAHUN R. le

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I would like for U-haul to refund or credit back gas if it is above at what was when rented. my tank was 7/8 full and I returned it full. I did not get any credit back!

nora G. le

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Le client n'a pas laissé de commentaire.

Joseph N. le

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Le client n'a pas laissé de commentaire.

cynthia R. le

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The van was clean and easy to operate. It was super quick and easy to rent

Towanda G. le

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I just relocated from Kansas. You guys were very nice, and helpful.

Kelly J. le

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You were all great!

Caleb H. le

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Allie was extremely helpful and knowledgeable, and made sure I had everything I needed for my move without being pushy about upselling. Definitely Cong back here for my next move!

PAUL G. le

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I was extremely pleased with the assistance provided to me by William when I arrived to pick up my vehicle after 8 months in storage. Ali was most helpful too in finalizing the storage fee.

Richard S. le

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Even though your on-line system allowed me to reserve a truck on 12/23/2016, the facility did not open. I had to go to a different facility and rent a smaller truck. This caused me not to be able to finish my move and had to finish it on a different day.

Patricia W. le

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the staff are very plesant and helpful. My entire storage stay was perfect.

Edward D. le

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.

Gerald S. le

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Le client n'a pas laissé de commentaire.

Laura M. le

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Overall good experience.

Justin V. le

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Le client n'a pas laissé de commentaire.

Angela P. le

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I will highly recommend your facility to anyone friends, family and let them know how happy I was with your facility

Sandra C. le

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The staff was friendly & compassionate.

Jeffrey P. le

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Le client n'a pas laissé de commentaire.

Patricia W. le

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The facilty is very clean and the staff exceptional.

adetoun O. le

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Customer service was top notch. The lady was well versed regarding the company . I have used U-Haul several times but never seen a thorough checking of the vehicle before I leave, I was impressed she was also training a new staff. One would think the van was her personal property and she owned the company. I would definitely refer people there.

Anthony A. le

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Lachel is awesome!!!!!! We love her!!!!!

Stephen A. le

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Le client n'a pas laissé de commentaire.

bill K. le

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Le client n'a pas laissé de commentaire.

SHANNON & JARED G. le

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All of our belongings had a huge layer of dirt on them when we removed them. It was like we had just left them outside in the elements. Would never use this place again.

Marlo C. le

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Le client n'a pas laissé de commentaire.

JESUS M. le

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N/A

sherry k. le

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Staff were readily available and helpful. Thank you so much.

jesus M. le

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Le client n'a pas laissé de commentaire.

janet H. le

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Nothing at this time

Peter C. le

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😀

Madison F. le

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Great customer service

CARMON R. le

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Service was awesome, very friendly!!!

Katie W. le

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Absolutely exceptional customer service! Made the process of getting my storage unit completely seamless and stress free. The staff is beyond kind! Will most definitely be recommending!

JESUS M. le

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The staff was excellent. Explained every detail of our storage. Kudos to everyone at U-Haul Moving & Storage of Power Ranch.

Sarah F. le

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Easy move-in process! The office had extra water when ours ran out and we were so thankful! There were several dollies available for use which made unloading and moving in much easier.

chris O. le

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Le client n'a pas laissé de commentaire.