Évaluations des clients U-Haul Moving & Storage of Prattville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Prattville

Cote générale :

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BRENDA D. | Premières impressions |
Évaluation :

Robbie is by far the best Site Manager thus far. Please keep him here in Prattville.

Frank B.
Évaluation :

Le client n'a pas laissé de commentaire.

Angela B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

richard s. | Expérience générale |
Évaluation :

The owner repeatedly put on lock on my unit, all because he mistook me for someone else. I have never been late on a payment, yet I got an email every week saying I was late. NEVER USE UHAUL AND NEVER TRUST ROBBIE DASSEL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

BRANDON D.
Évaluation :

Make sure inside of trucks are wiped down. I had a truck that the console was filthy.

Joshua J.
Évaluation :

Make sure all trucks have been going over completely before sending them out on long one way trips I want to speak to a mgr ASAP

John V.
Évaluation :

Le client n'a pas laissé de commentaire.

JOHN F.
Évaluation :

Awesome service

JOHN F.
Évaluation :

Awesome service

John F.
Évaluation :

Le client n'a pas laissé de commentaire.

Andre T.
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Le client n'a pas laissé de commentaire.

Willard S.
Évaluation :

Le client n'a pas laissé de commentaire.

Homayoun T.
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Le client n'a pas laissé de commentaire.

MEGAN V.
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Le client n'a pas laissé de commentaire.

THOMAS D.
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Le client n'a pas laissé de commentaire.

richard s. | Premières impressions |
Évaluation :

They put a lock on my unit after only two weeks and I had prepaid for a month. This location is run by Robbie Dassel and he is trying to steal my belongings. I will be contacting to police.

Marco B.
Évaluation :

Great costumer service

Latoya J.
Évaluation :

Everything was great

Cynthia C.
Évaluation :

Nothing !! The clerk was very very knowledgeable and friendly . I own a business as well. I will hire her today .

REBECCA W.
Évaluation :

Le client n'a pas laissé de commentaire.

Kelly G.
Évaluation :

Le client n'a pas laissé de commentaire.

Millicent M.
Évaluation :

This location was very nice. However, Uhaul reservation system sent me to another location that no longer rents trucks! I then went to this location and was able to rent one, having to cancel original reservation and start over

Paul M.
Évaluation :

Great service

Charles B.
Évaluation :

Le client n'a pas laissé de commentaire.

Billy D. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

David J.
Évaluation :

Le client n'a pas laissé de commentaire.

Randall M.
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Le client n'a pas laissé de commentaire.

Tommy H.
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Le client n'a pas laissé de commentaire.

DANIEL Q.
Évaluation :

Le client n'a pas laissé de commentaire.

JONILYN B.
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Le client n'a pas laissé de commentaire.

Jeff P.
Évaluation :

Did everything through the mobile app, which was very easy to use so I did not interact with any person face to face at the drop off location. I would recommend the location.

Aileen B.
Évaluation :

Le client n'a pas laissé de commentaire.

Matthew M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Tameika S. | Expérience générale |
Évaluation :

I traveled from Savannah Georgia several times on the weekends. While I was in town, I would go to access my storage. When I had problems with my card or security code for accessing the unit, I was told to wait until Monday for someone to reactivate those said items. Doing so was an inconvenience to me because I was only in town for the weekend and staying until Monday for a specific time caused a conflict with my schedule. When I would do as required of me I still would be met with the same obstacles as before. I eventually stop making payments and allowed my storage to be put up for auction. I believe that is a common theme with this specific storage unit company. They will not allow an individual to access their units, give the said individual the run around so they cannot close out the account the proper way. Instead they would mentally and physically drain a person to the point that they will give up and forfeit their unit so it can go up for auction.

STANLEY S.
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Le client n'a pas laissé de commentaire.

PHILLIP B.
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Le client n'a pas laissé de commentaire.

shannon W.
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Le client n'a pas laissé de commentaire.

CHRISTOPHER O.
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Le client n'a pas laissé de commentaire.

JOANNA A.
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Le client n'a pas laissé de commentaire.

Charles J.
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Le client n'a pas laissé de commentaire.

Edward M.
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Le client n'a pas laissé de commentaire.

Kala M.
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Le client n'a pas laissé de commentaire.

JOHN H.
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Le client n'a pas laissé de commentaire.

Safiya I.
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Le client n'a pas laissé de commentaire.

CHARLES O.
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Le client n'a pas laissé de commentaire.

Bobby B.
Évaluation :

She was very helpful and when we were not sure if we needed the exact equipment an was very happy to help to get us what we needed that you ms cooper

James P.
Évaluation :

Le client n'a pas laissé de commentaire.

LARRY M.
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Le client n'a pas laissé de commentaire.

Tommy L.
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Le client n'a pas laissé de commentaire.

Thomas A.
Évaluation :

Le client n'a pas laissé de commentaire.

Kathryn W.
Évaluation :

The drop off place was fenced with a locked gate. I called the owner and he returned my call. Fortunately I am from the area so I didn't have a problem other than that but the place I rented it from should have told me that to when I rented the trailer. Glad my cell coverage was good or I would not have known where to take it.

Sarah I.
Évaluation :

Le client n'a pas laissé de commentaire.

Jason B.
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Le client n'a pas laissé de commentaire.

Kenta R.
Évaluation :

Le client n'a pas laissé de commentaire.

Christopher S.
Évaluation :

I was shocked by how nice, neat, and clean this store was. I normally encounter old and dirty stores dealing with uhaul but this store was amazing.

JOHN S.
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Le client n'a pas laissé de commentaire.

michael k. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Desiree T.
Évaluation :

The agent working at this location was phenomenal ! She was so uplifting and had a smile during pickup and drop off! Would def recommend to others! Super easy pickup and drop off and if you're moving they have every supply you can think of and more!!!

Steven A.
Évaluation :

Le client n'a pas laissé de commentaire.

Michael G.
Évaluation :

Le client n'a pas laissé de commentaire.

Scott B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Robert B.
Évaluation :

I ordered a dolly but it was not in the vehicle. This was a major inconvenience and caused us much more work. The amount was refunded, but I have not yet heard anyone from there apologize. Also, although this has nothing to do with this location, I was very unhappy with the check in online service. It took over 40 minutes to complete, with the main problem being that they said the selfie did not match the drivers license photo, which was totally ridiculous. It was an absolute match. 15 minutes was spent clearing this us.

Jessie G.
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Le client n'a pas laissé de commentaire.

Elizabeth S.
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Le client n'a pas laissé de commentaire.

Bryan C.
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Le client n'a pas laissé de commentaire.

Martin J.
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Le client n'a pas laissé de commentaire.

Tracie H.
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Le client n'a pas laissé de commentaire.

Cornelius E.
Évaluation :

Nothing further to add.

Reginald H.
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Le client n'a pas laissé de commentaire.

JILLMARIE D.
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Le client n'a pas laissé de commentaire.

cheryl H.
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Le client n'a pas laissé de commentaire.

Joseph P.
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Le client n'a pas laissé de commentaire.

Charlie A.
Évaluation :

The staff was very friendly and helpful! Honestly, this was the best experience I've had with U-HAUL since 1993, and that's being real honest. Trust, I'll be visiting this location again soon and a few times after! Thanks for such a fantastic experience!

ANNELL S.
Évaluation :

I am renting a U Haul from this location, again!

Jaimi P.
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Le client n'a pas laissé de commentaire.

Sydney N.
Évaluation :

Representative was very helpful. She instructed me to call customer service to receive a refund for the tow dolly I could not use. I was sent a refund receipt through email but never received the refund. Will never use U-Haul again unfortunately.

Arnice M.
Évaluation :

GM/Owner has predatory business practices. I was erroneously charged an additional $66 without explanation or justification. Avoid this location at all cost. Unfortunately, it is the only location open late in that particular area. It's a trap, run away, don't do it.

Joe A.
Évaluation :

I had reservation at a different location. Didn't know that it had changed till I went for my pre inspection. Then they called and said my hitch was at the first location and the transporter was at the other.

Denise C.
Évaluation :

Le client n'a pas laissé de commentaire.

Dawson R.
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Le client n'a pas laissé de commentaire.

Kevin W.
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Le client n'a pas laissé de commentaire.

David S.
Évaluation :

Honor your agreement with the customer.

Harold M.
Évaluation :

Employees were friendly and helpful.

Calvin N.
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Le client n'a pas laissé de commentaire.

kenneth G.
Évaluation :

Your service was very helpful, friendly and made for an easy process. Thanks to all the staff at pickup and dropoff!

John H. | Premières impressions |
Évaluation :

This uhaul office (Prattville Al) is great. When you walk in they say hello, and make you feel welcome. Very courtesy & helpful.

Bradley M.
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T

MARY LAUREL R.
Évaluation :

Le client n'a pas laissé de commentaire.

Jacqueline G.
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Le client n'a pas laissé de commentaire.

Isaac S.
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Le client n'a pas laissé de commentaire.

JERRY H.
Évaluation :

Lady was very eager to help and friendly

Kerry W.
Évaluation :

Le client n'a pas laissé de commentaire.

David C.
Évaluation :

Dee, the lady who helped me, was very pleasant and easy to work with. Outstanding customer service.

Jacquelyn R.
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Le client n'a pas laissé de commentaire.

Andrew M.
Évaluation :

Le client n'a pas laissé de commentaire.

mark W.
Évaluation :

Excellent customer service

Katrina S.
Évaluation :

Better equipment

Phillip D.
Évaluation :

Honestly being a military guy I have used Uhal before and lot of companies like this in the past. This was easily the best experience I've had. The gentleman I worked with was very professional. The entire place was clean and organized. Fast, friendly service. I would definitely recommend this place over any other.

DAWN C.
Évaluation :

Service has been so good here in our new hometown, we have considered storage and towing package services.

Jacqueline G. | Premières impressions |
Évaluation :

Le client n'a pas laissé de commentaire.

Jerry J.
Évaluation :

Le client n'a pas laissé de commentaire.

Katie H.
Évaluation :

Need seat pillow at needed for short people

Charity H.
Évaluation :

I originally was suppose to pick up in Montgomery on Friday the 19th at 9:00am. I got to the first location and that truck needed repairs, so that lady sent me to a different location and that location in Montgomery and they didn't have it and they told me my truck was in Prattville. Which was way out of the way for me. They sent me Montgomery location the day before In a text. Which I couldn't pick my truck up until 6 and it put me back an hour on my schedule and made me late for a work meeting that was in Daphne, al. I did not get offered a discount or anything and I feel that what all I went through I should've been offered a discount.

MICHEAL G.
Évaluation :

Le client n'a pas laissé de commentaire.

Gary A.
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Le client n'a pas laissé de commentaire.

Clift C.
Évaluation :

Le client n'a pas laissé de commentaire.

Timothy M.
Évaluation :

The truck I rented beat me to death. Major vibration between 30 to 55 mph. Terrible driving experience.

JIMMY S.
Évaluation :

Picked up a 15 ft. box truck for a local area move. Check out was quick and efficient. Likewise, return of the vehicle was a breeze. The attendant was very friendly and had everything ready to go. It was a pleasure doing business at this location.

Ernest B. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Rick K. | Expérience générale |
Évaluation :

Provided the RV storage space I needed.

Andrea C.
Évaluation :

Your Prattville location is extremely BUSY! The young woman there was hustling to meet everyone's needs, but very polite and good manners accommodating. Drop off was easy, but because of the many folk requiring UHaul services, it took a wee bit longer than normal. It is summer... the moving season... especially with COVID19 restrictions being eased somewhat, but this employee was having to work too hard.

kizzy J.
Évaluation :

Le client n'a pas laissé de commentaire.

James M.
Évaluation :

The three young men were very professional and pleasant to be around at the same time.

BARBARA R. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

Raymond A. | Premières impressions |
Évaluation :

Always pleasant.

CHRISTOPHER H. | Expérience générale |
Évaluation :

Great place!!! I shopped around Prattville for a storage location before choosing this company and it’s by far the best, both regarding quality and price. I strongly recommend using them.

Sidney C. | Expérience générale |
Évaluation :

I have been paying storage rental for Trailer for several months behind a gate. this past week at sometime it was stolen the manager Penny has a no give crap attitude about it and not much different from her higher ups. Supposed to be paying my tow bill cause it was recovered. But it's there negligence that it was stolen and should be held responsible. I would not recommend this place for anything

BRENDA D. | Premières impressions |
Évaluation :

Safe convenient polite professional employees

Fred B. | Expérience générale |
Évaluation :

There was a smell in the facility that got into all of our clothing and furniture. The only way I was able to remove it was by washing everything, putting it in the cleaners or throwing it away. Even the hard surface furniture had the smell. I was extremely disappointed (6). (5) It appeared to be but I do not know what happened later that cause the poop smell. My complaint was sent to there insurance company but they denied it because we did not purchase the insurance coverage. We were asked if we had home coverage and we did on our old home at that time but when the house was sold (in North Carolina) the policy ended and it was four months before we moved into our new home. U-Haul Insurance coverage was never offered to us so we did not know we needed it or that it even existed. U-Haul should be liable for this damage because our items were suppose to be protected by them. This is U-haul facility so they should have control over the smells. Our cloths were packed in boxes and plastic bags and the smell went through both. Fred and Gloria Black

DALE M. | Expérience générale |
Évaluation :

Le client n'a pas laissé de commentaire.

STEVEN M. | Expérience générale |
Évaluation :

Great customer service and hassle and worry free experience for us.

peggy g. | Expérience générale |
Évaluation :

Superior staff and facility!

First Klass M. | Expérience générale |
Évaluation :

Great storage place. We would recommend.

RICK B. | Premières impressions |
Évaluation :

Keep up The excellent customer service.

JALISA J. | Premières impressions |
Évaluation :

Great customer service

Barbara F. | Premières impressions |
Évaluation :

Very helpful, knowledgeable and friendly.

darryl l. | Premières impressions |
Évaluation :

Everybody was super friendly and helpful, thank you!

STEVEN M. | Premières impressions |
Évaluation :

Fast and Friendly Service I'd received, Even took me to the storage unit, and opened it up and showed me to make sure the lock is in the right position to lock proper.Plus got the first month free!!!

John O. | Premières impressions |
Évaluation :

Don’t forget to unlock storages, thank ya :)

sheryl c. | Expérience générale |
Évaluation :

Pulled my things out..i agree for a late payment but 100% of the monthly rate is just price gouging...

Evelyn T. | Expérience générale |
Évaluation :

Will use again..🤗🤗🤗

Joni G. | Expérience générale |
Évaluation :

Very positive experience with the Prattville UHaul, especially the staff. Although they were unusually busy, they were always very courteous and professional. I was impressed with them. Thank you.

Christolyn S. | Expérience générale |
Évaluation :

Great facility and great customer service

Eugene L. | Premières impressions |
Évaluation :

Me. Dixie Harris was very professional and her customer service was amazing!! One of the best U-Haul experiences...this is from a military service member with more than 20 moves! Thanks Ms. Harris!!

Tamara T. | Premières impressions |
Évaluation :

Very Helpful and friendly I would highly recommend this store and staff!

Joseph H. | Premières impressions |
Évaluation :

Okay

Traci D. | Premières impressions |
Évaluation :

Very quick and responsive

ROBBIE H. | Premières impressions |
Évaluation :

Dixie did a wonderful job in helping me with all of my storage needs. She was friendly and very nice to work with!

Evelyn K. | Expérience générale |
Évaluation :

Staff is friendly, courteous & helpful.

Jerry W. | Expérience générale |
Évaluation :

The younger gentleman you have working there is very friendly and very fast. I use U-Haul a lot and I hate if I can’t pick up there. A plus for this location.

Christolyn S. | Premières impressions |
Évaluation :

Great customer service!

Melissa S. | Premières impressions |
Évaluation :

Dixie the general manager was amazing and so easy to work with. Would recommend anyone to them!!

Larry S. | Expérience générale |
Évaluation :

Great personnel who cares. Took care of all our concerns and needs.

Andrew R. | Expérience générale |
Évaluation :

You need to do something about the mice. They chewed on several pieces of funiture.

Matthew S. | Premières impressions |
Évaluation :

Dixie the manager was helping me. She went above and beyond. She was there to make sure I got exactly what I needed. I will definitely be recommending people solely based off of her working there.

Jonathan C. | Premières impressions |
Évaluation :

Dixie was such a sweet person to deal with after two long days of moving.

Susan C. | Expérience générale |
Évaluation :

Wesley was Wonderful getting a truck for me. He was very professional and knowledgeable which made my experience pleasureable!!' I would recommend anyone renting a truck or storage unit from y'all!

Kevin B. | Expérience générale |
Évaluation :

Dixie the store manager is very rude and disrespectful.

Karen B. | Expérience générale |
Évaluation :

Everyone was friendly and helpful. They were always professional and suggested things to make my experience better.

Ashia H. | Expérience générale |
Évaluation :

Great service, & well taken care of. Thank you for you hospitality.

Christopher O. | Réservation |
Évaluation :

Easy drop off! Received an email the next day when I was done.

David F. | Expérience générale |
Évaluation :

very nice staff

JOHN S. | Réservation |
Évaluation :

I was rerouted before getting to prattville store to a Montgomery store for the truck and 2 other locations in Montgomery to get a car dolly I drove 4o miles out of my way waiting 2 hours

Kevin B. | Expérience générale |
Évaluation :

Your Gen. Manager (Dixie) is a tremendous asset to your business.

Tara C. | Expérience générale |
Évaluation :

would love for someone to call me about your employee Dixie Prattville U-Haul Store. she needs retraining in every aspect of a job dealing with the public.

CHERYL D. | Expérience générale |
Évaluation :

Our experience with U-Haul was excellent!!

Abigail R. | Réservation |
Évaluation :

I have no complaints about the Prattville location but the over-the-phone reservation services is awful and I will not use U Haul services again. I want this reservation canceled but am unable to doso

Jamie H. | Expérience générale |
Évaluation :

This is a very helpful, military friendly storage facility... thanks to Dixie and her staff for their help!!

Donna D. | Expérience générale |
Évaluation :

Dixie was very helpful to us and we left very satified.

Thomas M. | Expérience générale |
Évaluation :

This is not enough room to describe my frustration.

Yolandra P. | Expérience générale |
Évaluation :

NA

John M. | Expérience générale |
Évaluation :

In July 17, my agreement was $35.95 per mo. Without any notification I was charged $45.95 per mo beginning in Apr 18. I inquired why the price increase, the manager was extremely rude in response.

Trequilla B. | Expérience générale |
Évaluation :

My stuff was in there for a little over a year and when I went to get my stuff out everything was exactly the way it was when it went in. I would definitely recommend it to anyone

billy g. | Expérience générale |
Évaluation :

Wonder staff here. Couldn't ask for a better experience

Ashley R. | Expérience générale |
Évaluation :

My unit was broken it to which was truly upsetting, but the staff at my location really did everything they could to help. Even during my move out they went above and beyond. Thx Dixie your the best!

JOSEPH A. | Expérience générale |
Évaluation :

Thank you.

Non reviews have been submitted for this location.

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