Customer Reviews for U-Haul Moving & Storage of Providence at I-95

1 173 évaluations

35 Oxford St   Providence, RI 02905
(near sea plane dinner on Allens ave)

(401) 421-8881

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(401) 421-8881

35 Oxford St
Providence, RI 02905
(near sea plane dinner on Allens ave)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Friendly and helpful staff, unit was clean and dry. The only issue was billing. For some reason a credit card on file was not billed monthly and the staff would attach a house lock for non payments. This would get solved twice we I when to the office again with my contact .

brian f.  |  Expérience générale 
Évaluation :
5

s/o

Terrence H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nikita m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus v.  |  Premières impressions 
Évaluation :
5

Our second summer to Wor with you guys- extremely satisfied

Marjory N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IVER K.  |  Expérience générale 
Évaluation :
5

The weather was horrible but the gentleman who helped were fantastic

Deborah R. 
Évaluation :
2

I signed up for online pickup. Truck was not accessible outside. I had to go into office and have them find it and pull it out. Wasted 1/2 hour of my scheduled time. Inside of truck bed had nails and screws scattered about it. Driver door had a big dent at the door hinge and I had to pry it open. Driver visor was broken and keep falling down into the view area. Driver seat had a big hole in it. Overall not up to the usual UHAUL standard.

Andrew K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John R. 
Évaluation :
4

The truck was clean but drove terribly. It definitely needs some maintenance. The employees were really nice.

Yuliya F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
1

Terrible customer service and awful user experience. The uhaul app is extremely buggy, unclear and poorly maintained. It took 45 minutes to check out our vehicle, they forgot to include the equipment we pre-ordered (while also charging us for it) and they left "instruction photos" of the wrong vehicle. Will never come to this location again. Not to mention there is next to no parking, trucks are dangerously lined up all along the street curb with major blind spots everywhere - super unsafe, difficult to maneuver, unprofessional and ridiculously frustrating.

Hannah H. 
Évaluation :
5

They were exceptional and helpful. The staff was great.

Howard P. 
Évaluation :
2

I walked into this Haul thinking it was like every other location! Let me tell you now that this particular location is NOT the same as any other. Not great service from the guy who rented me the truck when I picked it up, kept talking about how they didn't want to be here and that they were going to quit in a few days anyway so what was the point of even showing up, heard all of that as I walked in to get the truck, I don't care if they were joking or not, it is very unprofessional. They told me the truck was out back and that I "couldn't miss it"...well I missed it because there were like 20 different trucks in the back and had no clue which one was mine, luckily another employee could see the struggle on my face and asked me if I needed help, which I did. Thank the Gods for their help because otherwise I would have been more lost than I already was. The truck was just like not upkept at all, the steering wheel was peeling, the visor above the drivers head was broken so it was in my face the whole time I was driving, and it definitely just needed to be...cleaned if I'm being honest, I used a LOT of hand sanitizer that day. Dropping off the ruck was very easy and another employee who was not the one who rented me the truck was very nice and made it very easy for me. Still love UHAUL and everything they offer but this experience was not the best.

Brent M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jackson T.  |  Expérience générale 
Évaluation :
5

Super helpful staff!

Allen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahria J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M.  |  Expérience générale 
Évaluation :
5

Treat your employees well. It's a small staff and they were stupendous at taking care of a flood of customers at the busy site. They are super patient and kind.

Allen B. 
Évaluation :
5

The staff made the check in and return very easy was in and out in 5 minutes.

MICHAEL N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHN V.  |  Expérience générale 
Évaluation :
3

No parking, no designated unloading space when needing to move things to and from an upper level unit.

Brittany P.  |  Expérience générale 
Évaluation :
5

Don't change anything

MIKE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chong K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE E. 
Évaluation :
3

Staff was helpful and facilities were clean but we had a number of issues trying to move our stuff in. For one, the card and code they gave me would not work on the first day, but this was solved later on thankfully and the staff were helpful. Another problem though is that the official entrance is always blocked by several large vehicles, and even if you get a parking spot by the office you will promptly be blocked in by some kind of large truck. This is the only official entrance; it can't always be blocked!! I learned to just drive in through the exit to access my storage unit. Secondly, the elevator has been broken the last two times that I went there, including the day I had to move out, and my visits were a month apart, which gives me the impression that it was broken for that entire time. These issues definitely made my visits longer than they needed to be, which was unfortunate because I was paying for a Zipcar by the hour. But I will say the facility itself was clean and pleasant and I overall had a positive experience.

Madeleine F.  |  Expérience générale 
Évaluation :
5

I was treated well Thank you.

danny s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn P. 
Évaluation :
3

I was instructed online to check in and that my unit was ready for me, with a lock inside. There was a pad lock on the outside of the unit, and I had to get an associate to come take it off so I could get in. The lock that I was told would be in my unit was not in my unit, and the associate had to go back and get me one. So other than the unit being clean and empty, it was not ready for move in.

Heidi R.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyrene R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alvaro G. 
Évaluation :
3

Got charged $20 for gas in a car that we used for not even ten miles. Will not recommend neither use for your abuse on money.

Juan A. 
Évaluation :
5

Everything was in order, the van was in excellent condition. The virtual check-in process was slightly confusing, however, as it was difficult to find the key lockbox and the van. Other than that, it was a very positive experience.

Benjamin S. 
Évaluation :
2

I wasn't able to access my locker after hours like I requested and paid for called the after hours call number 7 times no one answered I had to bring my truck back and have to return in the morning

jamie G.  |  Premières impressions 
Évaluation :
2

The safety of doing a drop off in a dangerous neighborhood.

Zachary J. 
Évaluation :
5

Great place to rent a van. Michael, who checked me out was friendly and helpful. Fortement recommandé!

Matthew B. 
Évaluation :
5

Great.

DAEHUN J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenny C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Olga M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian P. 
Évaluation :
1

Terrible service. Uhaul kept stalling.brakes are terrible someonencan get killed using that uhaul. Would not recommend to anyone and will never us again !!!!

Alexandrea R. 
Évaluation :
5

The gentlemen who checked me in and out was top notch. Outstanding service and knowledge. Even when the company computer system was not working properly he made sure it took no longer for me when getting the truck first thing in the morning A true asset to your organization

Keith K. 
Évaluation :
5

Uhaul helps to make my life organized and without any hassle

brian f.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenny N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AJIT D.  |  Expérience générale 
Évaluation :
2

Rodents. My belongings were covered in feces. I understand it's an urban area, but this was absolutely disgusting. Staff claimed the "issue is being addressed," but I had this storage unit for a year and no changes were seen.

Nathan M.  |  Expérience générale 
Évaluation :
1

The unit had a hole on top and lots of water came in our stuff got damaged just to mantion the staff are the best they treat you like family love them

Wilfredo r.  |  Expérience générale 
Évaluation :
4

The A/C did not work, vehicle was very bumpy as if the struts needed replacing, and it took me 45 minutes to receive the vehicle.

Dylan F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wilfredo R. 
Évaluation :
5

Making it easier to speak t9 a representative online

Yesenia G. 
Évaluation :
3

Your app to get the car sucks and wouldn't work

Helen M. 
Évaluation :
3

I was overcharged for gas even though I returned it with same amount as at pickup. Van was not cleaned, windshield was so dirty I had trouble looking out of it. Cargo area was dirty.

Matthew B. 
Évaluation :
5

I so appreciate using your storage facility these past months. Especially want to thank Arthur Buono for his extraordinary assistance . Terry Cannon

Terrence C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ian P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JEREMIAH R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane S.  |  Expérience générale 
Évaluation :
5

Great location, easy access and affordable.

ANDREA R.  |  Expérience générale 
Évaluation :
5

Nice and friendly people helpful I adore author he is a lifesaver. 🥰💯

sheila g.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calene R.  |  Expérience générale 
Évaluation :
5

The team here was the absolute best!! I would recommend them over any other Uhaul in this area!! Accommodating & Kind!!!

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
2

Reps should be professional, should inform customers of policies and the use of the UHaul app. I had a very unpleasant experience w/a rep whom was very much aggressive on my voicemail and during phone calls with me. I feel this experience made me full of regret.

Moneca J W. 
Évaluation :
3

Just used the second location to return/drop off the truck

Heidi P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia G.  |  Expérience générale 
Évaluation :
5

Mike was very helpful

mary w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zahid K. 
Évaluation :
4

Clearer call out on drop off process

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Delfina M. 
Évaluation :
3

Fix the tie downs in the unit I was unable to properly secure my stuff properly due to broken and missing tie downs.

Stephan H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ian P. 
Évaluation :
5

Is the best

Wilfredo r.  |  Premières impressions 
Évaluation :
1

I was called a day later and screamed at to return due to my ex husband owing a bill you guys suck! Never again I wish to use your services.

JASON O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert t.  |  Expérience générale 
Évaluation :
5

Great service. Overall great experience. I believe it was Jamal at the front desk, friendly, knowledgeable. 5 stars for the service.

Marcos M. 
Évaluation :
5

keep up the good work.

paul S. 
Évaluation :
5

The staff is friendly and down to earth. Arthur Buono is a nice guy.

Allen B. 
Évaluation :
2

I honestly wasn't sure of which rating I would give.I arrived close to 7:00 pm and the 2 staff were very friendly and cordial, but didn't even bother showing me how to get into my unit, where it was, or how to operate the storage elevator in building 6. Not the best experience. By the time I figured it out, they were gone for the night. Their shift ended at 7o'clock....so not blaming them for that.

David S.  |  Expérience générale 
Évaluation :
4

Couple of pieces of debris left in storage unit from previous renter

Allen B.  |  Premières impressions 
Évaluation :
5

Drop off couldn't have gone smoother! The young man that stuck around for a few extra minutes after closing time BIG help for ME!

kurt S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mairelys V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dena S. 
Évaluation :
4

Great customer service!

DANIEL M. 
Évaluation :
5

Kevin and his partner were absolutely amazing - friendly, competent, fast - they took such good care of my son and I during my sons move from his dorm at brown university into storage - we liked them so much we want them to move us to my sons next dorm in the fall / 10 stars for them!!!

Marjory N.  |  Premières impressions 
Évaluation :
5

It was a great experience, was in and out in less than five minutes

Jose T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria S. 
Évaluation :
5

Can't express my self on how good of a team this uhaul facility has in 37 Oxford st providence ri great customer service there trucks are always up to date fresh clean a sanitized assistant manager great guy to work with and others ,will highly recommend will use these guys in future preference totally a safe place to store.

Gabriel V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Antonio J. 
Évaluation :
5

Jamal was great! Very friendly and helpful! 10 stars and two thumbs-up for Jamal!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍👍

Victor R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Always there when I need them very professional

Luis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine H.  |  Expérience générale 
Évaluation :
5

I would have stayed. I was there for 6 years or little over, yet the price became to steep considering I have had 2 units. Everyone was ate extremely helpful and friendly.

Ranee c.  |  Expérience générale 
Évaluation :
5

Complimentary coffee

MIKE O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

edward S. 
Évaluation :
4

Access code didn't work but staff tried to help and very very friendly

Kenny N. 
Évaluation :
5

s/o

Terrence H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Egar S. 
Évaluation :
5

The people who signed me in were particularly helpful

STEPHEN P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vinny H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chong K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David F. 
Évaluation :
5

Super nice employees, god bless!

Ivan R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Molly H.  |  Premières impressions 
Évaluation :
4

Vehicle accessibility to the Oxford St. storage facility is wanting due narrow passage ways, too many parked vehicles which make turning larger trucks very difficult. I had to make numerous attempts to enter and leave my storage area.

GREGORY P.  |  Premières impressions 
Évaluation :
5

Thank you and if ever needed we will be back.....

Jessica H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark c.  |  Premières impressions 
Évaluation :
5

You could improve the night view gadget so people can stay in the green area, not the red lined area.

Melissa N. 
Évaluation :
5

George was such a friendly, excellent person to us when we arrived. He deserves to be the manager of the facility. The care and conscientiousness with which he assisted us was truly above and beyond and unique

Mike F.  |  Premières impressions 
Évaluation :
2

Had a bad experience when I got locked out of my unit. I was told by the representative to bring a bolt cutter and a new lock. When I got to the office they saw me with the bolt cutters and lock, told me I had to buy one of their locks instead so I did. Went to try to cut my lock off and it was protected from bolt cutters. Come to find out I wasted my time and money and I wasn't even supposed to have bolt cutters in there but these guys advised me to and let me walk right in with them. I ended up having to pay 200 bucks for a lock smith who was there for a total two minutes (how's that for a work rate?) to cut my lock which also ended up damaging the bolt so every time I came back to my unit I had a hard time getting it open. Arthur told me he would "help me out somehow" but when I asked for the locksmith to be paid for I never heard back from anyone of course.

MATTHEW R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shana L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Franci P.  |  Online Move In 
Évaluation :
5

Thank you so very much.

Jessica H.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan L.  |  Expérience générale 
Évaluation :
2

First, I have absolutely no issues with the staff because I understand under-staffing and other issues, but my move-in experience was extremely stressful. First, I checked in at the office, then went to my unit's building and my key card didn't work because I wasn't told to check in, so I had to go all the way back to the office - and no one was there to help. After someone finally appeared after several minutes, I returned to my building and got in, but there was a green lock on my unit so I still couldn't get inside. I called the main office 10 times to get someone to come, but no one was there. Someone eventually picked up and came to take the lock off. My friends and I then moved my stuff in, and about halfway through the lift stopped working so we had to call the office again, and they were able to come fairly quickly to get it up and running. Overall, not a great experience. It's done now, but I'm hoping I will never have to store my stuff again in the future.

Kelly P.  |  Premières impressions 
Évaluation :
5

WE HAD RENTED ONE OF YOUR U-HAUL TRUCKS THERE BEFORE. I'VE KNOWN ABOUT THIS PLACE FOR MANY YEARS.

Ricardo G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler G.  |  Expérience générale 
Évaluation :
5

staff and manger very good experience during time storage

robert t.  |  Expérience générale 
Évaluation :
4

i was told that the $20 fee would be refunded to my ckecking acct. and it was not...please let me know if it will be...

ron G. 
Évaluation :
5

Great place very kind gentleman he made small talk with us.

Wesley M. 
Évaluation :
1

Only nice person to take care of me was Arthur. The guy who hooked the trailer up damaged my truck

Matthew M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Denardo B. 
Évaluation :
5

This is the first positive uhaul experience I've ever had, my truck was ready and the person at the desk was very nice and easy to work with.

Courtney P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
1

A staff error cost me hundreds of dollars in lost deposit, and required a move to another facility. No attempt was made by management to provide recompense, only to make excuses and try to blame the customer. A miserable experience after being a customer for 10 years, and inexcusable. This is not a customer-focused operation (at Oxford St) and managegement should be aware.

gary v.  |  Expérience générale 
Évaluation :
4

My rental unit was good

Melvin J.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Matthew J. 
Évaluation :
5

Best uhaul I ever delt with staff is awesome and super helpful !!!

Anthony V.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MADISON R. 
Évaluation :
5

Jorge was very professional and very pleasant to work with regarding my storage needs.

Kathy D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kenneth W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristina S. 
Évaluation :
3

There was a lot of confusion at the location when I returned the truck. When I dropped off the truck, the guy at the desk told me he would take care of checking me in and I could leave. But then, I received multiple notices that the truck had not been checked in and one of the messages said it must be returned immediately because someone was waiting. When I called the location, they said it was no problem.

kenneth W. 
Évaluation :
5

It was grate

Clifford C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ron G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle A.  |  Expérience générale 
Évaluation :
4

Grasia

Felix C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kela P.  |  Premières impressions 
Évaluation :
2

We were told that our rental could be used as a one-way drop off. When we arrived at our destination and attempted to return the vehicle to our end destinations of Northampton, we were to.d that it was not possible to drop the vehicle off. We had to pay an additional fee. That is completely unacceptable.

JOHN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ida V.  |  Expérience générale 
Évaluation :
4

The guys were great - just the facilities themselves were under par and seriously creepy. Difficult to park and get around too.

Patricia D.  |  Expérience générale 
Évaluation :
5

The driver was very attentive and instructive and pleasant to deal with. The U-boxes are very nice. HOWEVER, there is no way to keep the door open unless it is propped open using something. It would be a great idea and improve safety IF the doors had a lock when they are in the open position. I placed a large heavy aluminum ladder against the door to keep it open while i packed it when I first received it. A very strong wind managed to slam the door shut almost knocking me over and at the same time slightly damaging my ladder and the door (scrap in wood from the ladder being knocked over). Even without a strong wind one has to be very careful in trying to keep the door open!

JUAN M. 
Évaluation :
3

Cleanest uhaul I've ever rented and the customer service I received was excellent.

Tori Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Colin M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

utilidata c.  |  Expérience générale 
Évaluation :
5

As always the staff was very helpful and friendly

MIKE O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joyce E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Premières impressions 
Évaluation :
5

As always staff is friendly and very helpful Only thing I can think of is complementary coffee is needed...lol

mike O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nery M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gab Aboubakar B.  |  Expérience générale 
Évaluation :
1

The storage unit was horrible. Not sealed and contained Two enormous rodent traps in the tiny 4x8 unit. The unit was NOT 4x8. While it appeared longer than 8', it was not fully rectangular and was not 4' wide. All in all, gross facility: Had I known, ai'd nvr have rented a place to store anything except maybe car parts or garden tools. Yuck. Waste of money.

Patricia D. 
Évaluation :
5

Everything is good.

Harry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norberto R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yevetta S.  |  Expérience générale 
Évaluation :
4

Las dos veces que fuimos al establecimiento intentaron robarnos. Incluso llamamos a la policía y no vieron nada

youeli s.  |  Expérience générale 
Évaluation :
5

The men at the counter could not have been nicer or more helpful!!!

Gail C. 
Évaluation :
5

With U-Haul is always a good experience I have rented from you guys many times always good experience thank you for your trust in me I'll highly recommend you hold to the world.

YORDY R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
2

I don't have sufficient evidence that any attempt was made to notify me of missed payments or storage going to auction. I used to get texts with reminders to pay, and phone calls, they stopped in January with the first missed starting in February. I would pay a month in advance. I was told certified letters were sent and the post office has no record- I feel tricked in order for the facility to attempt to collect fees and try and auction off my daughters college storage items. The next time I visit I'm clearing the space.

Yezenia p.  |  Premières impressions 
Évaluation :
5

Easy process. Friendly staff.

Marissa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jobito V.  |  Premières impressions 
Évaluation :
5

Awesome customer service, the manager was super friendly and accommodating. Definitely my go to location for everything moving.

Derek F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Renee W. 
Évaluation :
5

Very helpful to my personal needs and good attitudes

michael c.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calene R.  |  Premières impressions 
Évaluation :
5

Great team

Maria C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kizzy d.  |  Expérience générale 
Évaluation :
5

For a first timer..I was satisfied with the whole process and will use the facility whenever need be for sure. What really blew my mind were the products available to the consumer to be rented or purchased . Way to go

Herbert t.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leah S.  |  Premières impressions 
Évaluation :
1

I was asked for a lot of information that was intrusive and out of line for renting a storage unit. Clerk lacked any desire for customer service, and basic math skills. He could not explain why I was required to provide all this information. Tried to force me to buy a lock. Then, I was offered a different unit than the one I selected online. I returned the unit on the spot and if my card isn't refunded, I will be reporting fraudulent charge. I would never do business with this facility and have serious concerns about uhaul even being involved with this. If the way this was done isn't illegal, it should be. But I'm fairly sure there was some kind of legal violation in the way this "move in" was conducted and that is on uhaul and the manager, not the clerk.

Shadow F.  |  Premières impressions 
Évaluation :
1

I came in and toured a few open units. Onsite I spoke to the Manager (Art) about the specific unit I wanted to have. He recommended I reserved the unit since my move in date was 1 week away. Manager (Art) did not tell me that I had to pay for the unit to secure it that day. I came back a few days later to get a lock for the unit + was informed that the unit was sold to someone else + that there were no other units available in that size + climate controlled. This makes no sense. Why have a reservation system at all? They tried to stick me in other sized units that were twice the cost. Why not tell me that I had to pay for the unit to secure it? I would have gladly done that day of. I had to come back 3x to deal with this + eventually cancelled and went to another storage company. Such a waste of my time + the lack of communication was absurd.

Jayran H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

elizabeth E.  |  Expérience générale 
Évaluation :
5

Great experience from start to finish.

Tina G.  |  Expérience générale 
Évaluation :
2

They were not willing to help.

Theophilus G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terrence C.  |  Premières impressions 
Évaluation :
5

Young gentleman at location (guy at desk who signed me up for the storage account) was very friendly and helpful. Great service!

Michael S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

albalis r.  |  Premières impressions 
Évaluation :
1

Our unit was not ready when we arrived and we had movers with us. The surrounding area was sketchy and there were literally broken locks on the ground

Sarah S.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John L.  |  Expérience générale 
Évaluation :
5

Friendly and everything was great.

isabella S.  |  Expérience générale 
Évaluation :
4

Ray poop  all over my furniture. But service was exceptional...

Melissa T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD V.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yaquelyn P.  |  Premières impressions 
Évaluation :
5

Great management and crew at front desk great never a problem for me . 👍

Justin A.  |  Expérience générale 
Évaluation :
5

Friendly and respectful staff took care of all my questions and need with no issue and great smiles thank you!!! They all did great

YANELIE D.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rui D.  |  Expérience générale 
Évaluation :
5

The man that helped(I forgot his name, sadly) was so helpful and made everything easier for me.

Cristal N.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thalia F.  |  Expérience générale 
Évaluation :
5

I haven't rented a storage unit before, but I don't know how it could have been easier. Friendly, helpful staff, clean units, easy to get in and out, and packing supplies in the office in case you need more. Fortement recommandé!

Alexandra P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

kenneth r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jose m.  |  Expérience générale 
Évaluation :
5

Is it 24 hours

jERIMIAH c.  |  Premières impressions 
Évaluation :
5

I was very pleased with the whole experience

DAVID W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duane a.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tilda G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
4

Todos esta muy bien … lo único q no tiene consideración para los clientes q tiene mucho tiempo o poco tiempo si se te pasa la fecha de pago por ejemplo mi pago es de $120 u por dos meses page $340 por gamos de estar tarde creo q eso fue l razón porq entrevé el stores

Carmen R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla D.  |  Expérience générale 
Évaluation :
1

Rat infested all my belongings where chewed apart and covered with Rat droppings and urine absolutely HORRIBLE

rachel b.  |  Expérience générale 
Évaluation :
5

Si good

JOHANNA F.  |  Premières impressions 
Évaluation :
5

The staff at Uhaul were all everything I appreciate in Customer Service

Darcai W.  |  Premières impressions 
Évaluation :
1

There was too expensive but just one room there were outrageous I didn't like it

Linda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GYDA J.  |  Expérience générale 
Évaluation :
5

Staff very nolagable and helped

MIKE O.  |  Premières impressions 
Évaluation :
5

The check in process for our first day of move in and storage was so easy and friendly. Most helpful and welcoming.

Thomas L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamerts C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan g.  |  Expérience générale 
Évaluation :
5

Súper. Biem.

Yunior G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasthuri N.  |  Expérience générale 
Évaluation :
5

Man I really love this storage space. You have after hours access, the facility is very clean, and they have restrooms which are also always clean. The only reason I moved out is because I finally found.a decent apartment. I had a small unit inside on the first floor. No problems with water leaking in. I noticed there are mice that can get in, but they are everywhere in Providence and my unit had a mouse trap. One more thing: it is easy to pay rent here because you can pay online. I would definitely use this place again if I ever need a storage.

Joseph B.  |  Expérience générale 
Évaluation :
5

Thank you for making my move into the storage unit seamless and pleasant. The young men who worked the afternoon shift art 35 Oxford Street, Providence, RI on December 15th were great. Very helpful and friendly one cannot ask for anything more. I appreciate your help and your kindness! These days this type of service is tough to come by. Best, Gyda Jemery

GYDA J.  |  Premières impressions 
Évaluation :
5

Never have a problem when dealing with u-haul ever

Larry W.  |  Premières impressions 
Évaluation :