I honestly wasn't sure of which rating I would give.I arrived close to 7:00 pm and the 2 staff were very friendly and cordial, but didn't even bother showing me how to get into my unit, where it was, or how to operate the storage elevator in building 6. Not the best experience. By the time I figured it out, they were gone for the night. Their shift ended at 7o'clock....so not blaming them for that.
David S. | Overall ExperienceSelf Storage Units in Providence, RI, 02905
U-Haul Moving & Storage de Providence at I-95
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Conteneur U-Box® pour le déménagement et l'entreposage
Nous livrons des conteneurs U-Box, vous les remplissez et nous les entreposons dans notre entrepôt sécurisé. Chargez à votre rythme! Il suffit de nous appeler pour la livraison ou le ramassage de vos conteneurs U-Box.
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À 2,2 milles de cet établissement
U-Haul Moving & Storage of East Providence
740 N Broadway
East Providence, RI 02914Limited Units Available. Act Fast!
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À 4,4 milles de cet établissement
U-Haul Moving & Storage of Pawtucket
125 Newell Ave
Pawtucket, RI 02860Limited Units Available. Act Fast!
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À 6,5 milles de cet établissement
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105 Bates St
(U-Haul Neighborhood Dealer)
Pawtucket, RI 02861 -
À 7,0 milles de cet établissement
U-Haul Moving & Storage of Warwick
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Couple of pieces of debris left in storage unit from previous renter
Allen B. | First ImpressionsKevin and his partner were absolutely amazing - friendly, competent, fast - they took such good care of my son and I during my sons move from his dorm at brown university into storage - we liked them so much we want them to move us to my sons next dorm in the fall / 10 stars for them!!!
Marjory N. | First ImpressionsCan't express my self on how good of a team this uhaul facility has in 37 Oxford st providence ri great customer service there trucks are always up to date fresh clean a sanitized assistant manager great guy to work with and others ,will highly recommend will use these guys in future preference totally a safe place to store.
Gabriel V. | Overall ExperienceJamal was great! Very friendly and helpful! 10 stars and two thumbs-up for Jamal!! ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️👍👍
Victor R. | First ImpressionsI would have stayed. I was there for 6 years or little over, yet the price became to steep considering I have had 2 units. Everyone was ate extremely helpful and friendly.
Ranee c. | Overall ExperienceThe people who signed me in were particularly helpful
STEPHEN P. | First ImpressionsVehicle accessibility to the Oxford St. storage facility is wanting due narrow passage ways, too many parked vehicles which make turning larger trucks very difficult. I had to make numerous attempts to enter and leave my storage area.
GREGORY P. | First ImpressionsThank you and if ever needed we will be back.....
Jessica H. | Overall ExperienceGeorge was such a friendly, excellent person to us when we arrived. He deserves to be the manager of the facility. The care and conscientiousness with which he assisted us was truly above and beyond and unique
Mike F. | First ImpressionsHad a bad experience when I got locked out of my unit. I was told by the representative to bring a bolt cutter and a new lock. When I got to the office they saw me with the bolt cutters and lock, told me I had to buy one of their locks instead so I did. Went to try to cut my lock off and it was protected from bolt cutters. Come to find out I wasted my time and money and I wasn't even supposed to have bolt cutters in there but these guys advised me to and let me walk right in with them. I ended up having to pay 200 bucks for a lock smith who was there for a total two minutes (how's that for a work rate?) to cut my lock which also ended up damaging the bolt so every time I came back to my unit I had a hard time getting it open. Arthur told me he would "help me out somehow" but when I asked for the locksmith to be paid for I never heard back from anyone of course.
MATTHEW R. | Overall ExperienceThank you so very much.
Jessica H. | First ImpressionsFirst, I have absolutely no issues with the staff because I understand under-staffing and other issues, but my move-in experience was extremely stressful. First, I checked in at the office, then went to my unit's building and my key card didn't work because I wasn't told to check in, so I had to go all the way back to the office - and no one was there to help. After someone finally appeared after several minutes, I returned to my building and got in, but there was a green lock on my unit so I still couldn't get inside. I called the main office 10 times to get someone to come, but no one was there. Someone eventually picked up and came to take the lock off. My friends and I then moved my stuff in, and about halfway through the lift stopped working so we had to call the office again, and they were able to come fairly quickly to get it up and running. Overall, not a great experience. It's done now, but I'm hoping I will never have to store my stuff again in the future.
Kelly P. | First ImpressionsWE HAD RENTED ONE OF YOUR U-HAUL TRUCKS THERE BEFORE. I'VE KNOWN ABOUT THIS PLACE FOR MANY YEARS.
Ricardo G. | First Impressionsstaff and manger very good experience during time storage
robert t. | Overall ExperienceA staff error cost me hundreds of dollars in lost deposit, and required a move to another facility. No attempt was made by management to provide recompense, only to make excuses and try to blame the customer. A miserable experience after being a customer for 10 years, and inexcusable. This is not a customer-focused operation (at Oxford St) and managegement should be aware.
gary v. | Overall ExperienceMy rental unit was good
Melvin J. | First Impressions