Customer Reviews for U-Haul Moving & Storage of Providence at I-95

895 évaluations

35 Oxford St   Providence, RI 02905
(near sea plane dinner on Allens ave)

(401) 421-8881

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(401) 421-8881

35 Oxford St
Providence, RI 02905
(near sea plane dinner on Allens ave)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

Sara L. 
Évaluation :
5

The van was dirty on the outside. The cabin was clean. The back of the van was cleared but the flooring could've used some cleaning. We laid down sheets to keep furniture and fabric from getting dirty. Overall experience was great. Wish the approval process on app would go a little faster since I'm already in the system for other rentals.

Josue D. 
Évaluation :
5

Stay the same don't change. Staff was very friendly as usual and very helpful I came almost at closing and the employee there checked on me to see if I was dropping off the truck and he took care of the check out rental of my truck. I'm very pleased.

MIKE O. 
Évaluation :
5

The guy at the counter on Tuesday morning may 3rd was awesome!!!

ANDRE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey O. 
Évaluation :
5

Super friendly and helpful. They jumped right in when I was having some payment issues and got me squared-away!

Jaquan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAFAEL R. 
Évaluation :
1

The guy that checked me in was super sexist and misogynistic he made me get an extra hour on my rental because he didn't think I could get my rental back on time because a cute girl needed more time which I didn't because I got it back for the time I originally wanted but pretty sure I got changed for that extra hour

Chelsea R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaymie C. 
Évaluation :
3

I don't use uHaul very much. Truck was fine and service was fine. It was really difficult to find the front door. I would recommend a sign on Oxford St pointing to the office.

Donald M. 
Évaluation :
5

Great experience!

hannah F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meghan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen W. 
Évaluation :
3

The truck side mirrors would not adjust . The gear shifter was loose and tough to land on a gear Its a good location, but tight getting in and out. Staff is nice.

DENISE H. 
Évaluation :
4

That the agents come and verify previous damage to the truck rather than me (customer) taking pictures solely.

trevor P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carla D.  |  Expérience générale 
Évaluation :
1

Rat infested all my belongings where chewed apart and covered with Rat droppings and urine absolutely HORRIBLE

rachel b.  |  Expérience générale 
Évaluation :
5

Si good

JOHANNA F.  |  Premières impressions 
Évaluation :
5

They are excellent in satisfing the customer and the guys that work there are excellent very professional and very friendly.

ISABET M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY T. 
Évaluation :
5

The staff at Uhaul were all everything I appreciate in Customer Service

Darcai W.  |  Premières impressions 
Évaluation :
1

There was too expensive but just one room there were outrageous I didn't like it

Linda G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GYDA J.  |  Expérience générale 
Évaluation :
4

Manager Arthur is a class act!

GYDA J. 
Évaluation :
5

Staff very nolagable and helped

MIKE O.  |  Premières impressions 
Évaluation :
5

The check in process for our first day of move in and storage was so easy and friendly. Most helpful and welcoming.

Thomas L.  |  Premières impressions 
Évaluation :
5

Everything went really smooth except for the trucks. They look pretty beat up.

Angel P. 
Évaluation :
5

The owner and his worker were friendly and helpful.

RUSSELL C. 
Évaluation :
5

The young men were very friendly and helpful! Thank you again

Fernando B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamerts C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stefan g.  |  Expérience générale 
Évaluation :
5

Súper. Biem.

Yunior G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kasthuri N.  |  Expérience générale 
Évaluation :
4

Very convenient location. Staff was friendly

Jaymie C. 
Évaluation :
3

Service à la clientèle

CHRISTIAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ulas S. 
Évaluation :
5

Great and fast service

Almiro B. 
Évaluation :
5

Man I really love this storage space. You have after hours access, the facility is very clean, and they have restrooms which are also always clean. The only reason I moved out is because I finally found.a decent apartment. I had a small unit inside on the first floor. No problems with water leaking in. I noticed there are mice that can get in, but they are everywhere in Providence and my unit had a mouse trap. One more thing: it is easy to pay rent here because you can pay online. I would definitely use this place again if I ever need a storage.

Joseph B.  |  Expérience générale 
Évaluation :
1

The person behind the counter was going to charge me a cleaning fee I have never been charged before I always take it back clean. It's been raining and there was a little dirt on my shoes. I have in the past rented from hete many times and I have had trucks so dirty that I have to clean tj seats. If a truck has dirt I always have ine of my worker clean or wash the back inside of the truck. I'm very unhappy with this place. I have rented this truck three times and the passenger side mirror has been broken all these weeks and that's a violation it's still like that.

LUCILA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNSIRIS P. 
Évaluation :
2

Let your customers know that they have to return the truck to that specific location before they leave .I ended up getting charged for an extra day even though the truck was sitting in a uhaul parking lot since 12/25 before 3pm and the app stated I didn't have a rental or reservation when I tried to return it allowing you people to overcharge me not.only for the extra day even though I didn't have the truck and also the 20$ charge for not being able to return it and also the Xtra mileage to return it to the other location which should've been verbally stated to me as a customer before I left said location

Claudia A. 
Évaluation :
5

Rental for Van went smoothly. Art is a gem!!! All around all who I came in contact were professional and people friendly

LUIS M. 
Évaluation :
5

Thank you for making my move into the storage unit seamless and pleasant. The young men who worked the afternoon shift art 35 Oxford Street, Providence, RI on December 15th were great. Very helpful and friendly one cannot ask for anything more. I appreciate your help and your kindness! These days this type of service is tough to come by. Best, Gyda Jemery

GYDA J.  |  Premières impressions 
Évaluation :
5

Thwe staff was very helpful.

EMILY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SARY K. 
Évaluation :
5

My truck had a check engine light on while I was informed of the issue and the truck ran well with no issue it was slightly unsettling that it could lead to a break down. Outside of that everything was great!

gage P. 
Évaluation :
5

Never have a problem when dealing with u-haul ever

Larry W.  |  Premières impressions 
Évaluation :
5

Easy peasy.

JOSEPH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph g.  |  Expérience générale 
Évaluation :
5

Excellent

TIMOTHY S. 
Évaluation :
5

nothing better

TAESEOK Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F.  |  Expérience générale 
Évaluation :
5

We love this place Clean, well maintained, helpful staff Perfect Thank you

robin r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOOJUNG H. 
Évaluation :
1

Charged me for gas even though I filled it to the appropriate level. I would not use this location again.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alejandro A. 
Évaluation :
1

Everything's okay so far, nice staff, had the van I needed, and the storage unit I needed.

NOAH S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marion T.  |  Premières impressions 
Évaluation :
1

Rude and incompetent manager.

KELSEY W. 
Évaluation :
5

Nothing everything was good

PEARL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kilvia G. 
Évaluation :
5

Reasonably priced. Very friendly and helpful service person.

EMMA J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B.  |  Premières impressions 
Évaluation :
5

Moved my furniture in April of 2019 moved it out October 2021 it was in the same condition as when I moved it in thanks U-Haul hope I don’t have to use another storage but if I do I would definitely come back 5 stars

edwin f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark S.  |  Premières impressions 
Évaluation :
4

One of the tire straps needde to be lubricated. It was difficult to install and required tools to remove. Overall excellent experience, and great staff.

Dennis S. 
Évaluation :
5

Great Experience. Dealt with Manager true professional, quick and easy process. Je referais appel à lui.

HENRY U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew P.  |  Expérience générale 
Évaluation :
5

Keep it up

Ademola J.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHI C. 
Évaluation :
5

Everyone one was an outstanding ! And i thank them all!

Ronald S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SOOJUNG H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EBONEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY B. 
Évaluation :
2

The truck had a layer of dirt over the dashboard and the interior windshield was extremely dirty and tricky to see through with the fog building up. I also found that the passenger headlight was out, which I find to be unacceptable, as it was not helpful driving in the rain, but more so that it is actually illegal. I will NOT be returning to this location again. The employees at this location were kind and the only saving grace.

ANDREW C. 
Évaluation :
5

Great management a co-workers very friendly was w U-Haul for about 4 yrs of renting over at Oxford st providence ri great staff great custumer service would extremely recommend.

Gabriel V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynolds S.  |  Expérience générale 
Évaluation :
3

It was necessary to back the trailer because there was not enough room to access the facility.

JOE W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

FELICIA L. 
Évaluation :
1

I never returned a usual myself my dad or brothers have always done it for me. I dropped the truck off with in my hours ,put the keys and contract without knowing I had to go to a link and input any info,they charged me a after hour fee for not doing the link and the manager was rude about my inquiring as to disputing the fee and told me to take it up with “corporate “ not happy one bit

Christine T. 
Évaluation :
5

Outstanding service both at pick-up and drop-off. Staff was cordial, professional, attentive, and very helpful.

Veronica C. 
Évaluation :
3

Reference UHAUL res # above, following is provided for the record. Although the vehicle was ready when I arrived to pick it up it was dirty inside and out. So much so that it was hard to distinguish scratches and/or dings from the dirt on the body during the walk around. Inside the same. Agent apologized for the condition and indicated they just couldn't get good help. Was disappointed and expected better from UHAUL. Fortunately we still have choices and other resources.

Paul S. 
Évaluation :
4

Security of the facility makes entry into storage building and into and using elevator rather complex for a elderly customer. However the staff was patient and helpful Thus far no problems that the good staff can help me overcome

Stefan g.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia H. 
Évaluation :
1

Ac didnt work, jack broke

Paul K. 
Évaluation :
5

I really appreciate the amazing customer service, I received when I came to this location to rent the van.

BUNKOLA T. 
Évaluation :
5

I have recently got sick in November and had to move and take all my storage out I explained to the guy that I moved and my key was removed somebody put a key on my storage

michelle j.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth A.  |  Expérience générale 
Évaluation :
3

It was a. Yah storage place. It did and fit our needs

Craig g.  |  Expérience générale 
Évaluation :
4

i didn't get hand trucks as requested

Seth S. 
Évaluation :
3

Was originally supposed to be Warwick RI location, had to pickup here which ended up costing more. Location is a sketchy area, dropping off truck after hours did not feel safe, undesirables hanging around in the area

JOHN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sameon C.  |  Premières impressions 
Évaluation :
5

So good the lady speak spanish and the guy

CAREN A.  |  Premières impressions 
Évaluation :
5

Staff were kind and accommodating.

TANNER S. 
Évaluation :
5

The staff was very helpful and friendly!

Kristin R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Quilvio M.  |  Expérience générale 
Évaluation :
5

Excellent service! Thank you!

DARNELL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH R. 
Évaluation :
5

All the staff was very helpful!!

Karen S. 
Évaluation :
1

poor customer seervice , Ray in transport is terrible . The store attendants lacks courtesy , i wish i could give a negatve star , i would never do business again. These workers need to learn how to deal with persons of all race with respect

Kevin S. 
Évaluation :
1

Rats ate all our home goods and clothing , everything was chewed up and my son was bit my a rat while trying to salvage some of he's electronics , horrible experience, lost over 30k in stuff that was stored . Their was rat dropping and urine on everything.

ERIC I.  |  Expérience générale 
Évaluation :
4

7pm is too early!! Other than that on 👉

Nelson B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nange L. 
Évaluation :
5

My rental agent could not have possibly been nicer or more helpful! Le service a été excellent.

LIZA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Choice M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NEIL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER O. 
Évaluation :
4

There are not enough rolling carts for customers to use to move into/out of the storage facility. I was in and out many times during the day and only ever saw one small cart designed for mattresses. When I inquired of the manager he said the others were in use but I suspect that either they were abandoned somewhere inside the facility or they were missing completely. The staff should check this periodically throughout the day and walk the premises to recover abandoned carts and bring them back to the entrance. They should also consider getting more carts. I am comparing this experience to one at a near by Extra Space facility where I also have a storage unit. Extra Space has many more carts available for customers.

STEPHENJONATHAN S. 
Évaluation :
3

Only complaint I have is that there aren’t enough carts in the units, when you found one you held onto like gold till your done

Bob M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL M.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Neth T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILFREDO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fernandez R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise b.  |  Expérience générale 
Évaluation :
3

Truck had very obvious front end wobble at highway speed. Truck wasn't available at location I was sent to online. Had to redirect me to another location to pick up correct size truck.

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn H.  |  Premières impressions 
Évaluation :
3

My unit was climate controlled and on the bottom level which was convenient. I was appalled at the dead mice and mice feces in/on all my furniture and cherished items I placed in this unit during Covid. I paid $4000. during this period for renting this storage unit and I had to spend lots of time cleaning mice droppings out of the furniture. I will never use Providence U-Haul ever again.

Leslie V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kakeena C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORBERTO R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICHOLAS E. 
Évaluation :
5

Overall professional place Friendly staff

MIKE O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joewie L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shujun L. 
Évaluation :
2

Charged and extra 104 more than already paid online. Then the cab was full of water bottles from previous renter. Told on line we had 7 days... the guy at the rental store said 5 days! Resulting a hurried trip to Missouri.. renter drove 24 straight hours instead of being able to sleep , as the truck has to be back early! Not pleased with the service this time around!

MATTHEW L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHANNAT B. 
Évaluation :
5

Both pickup & return of vehicle at Oxford Street was simple, easy, convenient & efficient. The folks at the pickup location were friendly & professional. I had booked the vehicle at the East Bay Self Storage location in East Providence. Pat made the reservation process very easy & explained charges, etc. before I signed the agreement. Great job by all.

RICHARD W. 
Évaluation :
5

The two men that worked their when I arrived were very helpful and friendly.

JILL V.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

annel r.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick B. 
Évaluation :
3

I called east providence and they said YEP we can accommodate you. I booked it and 5 mins later they call me from Providence location saying you have to get and drop it here. Well that was a bit of a bait and switch. It worked but added 45 mins round trip to my already stressful move.

Jennifer J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVELYN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Caroline F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLINEMARIE F. 
Évaluation :
5

Employees polite and friendly

Evelyn H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
5

I had a wonderful experience renting the truck. I went to a different location and didn't have the truck I needed. The young man called this location and reserved the truck I needed. The guys at Oxford Street were very knowledgeable and the customer service was excellent. I am very pleased.

Miriam A. 
Évaluation :
5

Employees Derek and General Managers was friendly, polite and efficient.

Evelyn H.  |  Premières impressions 
Évaluation :
1

This was the worst experience imaginable. I was called 3 times the day I was supposed to pick up the truck moving my pickup time. When I went to pickup the truck after hours the website would not allow me to do online check out and I was on hold with customer service for an hour before giving up. I had to come back the next day, which disrupted all my moving plans and was especially frustrating since I had intentionally reserved the truck for the day before. Furthermore, I was not given any financial discount for all my time wasted and the poor service. I will be discouraging friends from using uhaul in general and this cite specifically.

IONE H. 
Évaluation :
5

The guy in the front desk was very nice and professional.

Margie R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT E. 
Évaluation :
3

Minor inconvenience. We returned truck 15 mins after closing, but employee was still at the office. He would not take the key because it was after hours and we had to go through the return process online and put keys in drop box. It would have been easier if he just took the keys.

PETER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUISA Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE C. 
Évaluation :
5

Always great service! That's why we always use them

Toots Z. 
Évaluation :
4

Upon getting in the truck, it appeared the gas level was actually below what had been marked. I drove 15 miles, put in three gallons of gas, and was still charged for four gallons ($18) after returning it. I would recommend double-checking this with the next customer - especially since the truck was parked on a hill.

Beck S. 
Évaluation :
4

Online check-in process was frustrating. Even though I shared my location with the website (also ensured settings were set appropriately), it would not let me move past that step when on my phone on a Safari browser. It did work on my girlfriend's phone on a Google Chrome browser. If she wasn't there I might have been out of luck. Should definitely confirm compatibility with all browsers and note which do not work.

Benjamin R. 
Évaluation :
5

the man who helped me went out of his way to make sure I understood. Ty uhaul for hiring good people and young man ty for listening and answering all of my questions....

Ralph C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle K.  |  Expérience générale 
Évaluation :
5

I give them a 10. Overall they were kind, made the move very easy and answered al questions.

margaret s.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Edward S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa F.  |  Expérience générale 
Évaluation :
5

Arthur was extremely kind to us, as new storage unit renters. Since my husband and I did not know how long we'd need to rent for, he gave us our first month free! He and George were helping to train a new employee, and were very patient with him. They were all a very nice group of people. Our once concern was that our move in did not take place until after hours, and someone went into the unit who may or may not been living out of one of the storage units. Other than that, we were happy with the amount of time they spent with us, to find the right size unit.

JESSIE C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian V.  |  Expérience générale 
Évaluation :
1

By far the worst customer service I've ever had in any company. Place is literally a joke. I've since started using Budget rental and its a night and day difference in terms of every aspect. Been a customer for years and still get treated like garbage festering in the summer heat. Will not return to Uhaul for any business need and certainly will tell my entire network how trash of an experience I've had.

ANDREW T.  |  Expérience générale 
Évaluation :
2

El gerente es una persona racista bruno y no escuchas el cliente y me cobro de más no me verán mas gracias a él espero que le aproveche el dinero que se cobro de mas .los empleados son bueno pero el gerente no sirve y siempre está aborrecido

Carlos P.  |  Expérience générale 
Évaluation :
5

Great service will recommend

JOHANNAC F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer H.  |  Premières impressions 
Évaluation :
5

Everything was great. The only thing was there was a mouse trap inside which I get they may need to put them in there, but I took it out of the unit .

Elizabeth T.  |  Online Move In 
Évaluation :
1

Had rat poop and pee all over my unit

MYRA D.  |  Expérience générale 
Évaluation :
5

The Manager Author was very helpful and courteous to his customers and staff . I kindly appreciated being a loyal customer for two years

Tracye P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline V.  |  Expérience générale 
Évaluation :
5

Outstanding CUSTOMER SERVICE,AND COVID 19 SAFE. CLEAN ING STAFF ,SANITIZE Daily AM and PM,Jorge Jacob and Marlin,Service TEAM players,CUSTOMER DEFINITELY Comes first@Uhaul 35 OXFORD ST PROVENDENCE .ALSO RESTROOM FOR LADIES AND GENTLEMEN IMMACULATE STAY SAFE

Lois L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Destiny H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Choice M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaymie C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Esther B.  |  Premières impressions 
Évaluation :
5

We had a great experience moving into the storage unit. The staff were friendly and helpful, and eager to problem solve with us when the unit we reserved was too small for our needs.

yasmin y.  |  Premières impressions 
Évaluation :
5

matthew was great

Daniel S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

priscilla a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Piper O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis T.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Neil V.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Destiny H.  |  Premières impressions 
Évaluation :
5

Nice clean facility, carts always available. Staff members here were awesome and always helpful.

David G.  |  Expérience générale 
Évaluation :
3

The storage facility was always clean and well maintained and the staff has always been helpful when I needed them. I've lost my card, had trouble with the elevators, all of which the office team was more than willing to help with. I only have 2 concerns with the facility: 1) the facility is only available until 7pm unless you pay an additional fee and is not available at all on Sundays. For those of us with M-F jobs, this makes using the facility challenging 2) there are some shady characters who rent from this location; enough so that I would never go there alone. Even as I arrived at the facility to move out, I encountered 2 guys walking out with backpacks and reaking of pot... I can only imagine what they were at a storage unit for.... if this were a one time occurrance, i'd be forgiving, but unfortunately that's not the first time i've seen that there. (Note: I'm sure #2 has caused #1 for all of us - so that's unfortunate)

NEVA F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ERNEST J B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M.  |  Expérience générale 
Évaluation :
4

The individuals working at the facility were incredibly kind and helpful as was the individual who I called to make the reservation.

Kasthuri N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

madelyn p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Antonia O.  |  Expérience générale 
Évaluation :
5

Everything was great

Suzanne A.  |  Premières impressions 
Évaluation :
5

The man very nice I love him help me lot great

Aisha C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Valerie P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nelida H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George D.  |  Expérience générale 
Évaluation :
5

I would like to Thank the staff at U-Haul for being so attentive and pleasant. And i will definitely refer my friends and family to use U-Haul at 195

gwen r.  |  Expérience générale 
Évaluation :
5

Super impressed with your staff here! Friendly, attentive. Albert, Matthew and, I am so sorry that I can't remember the other gentleman's name who gave me a little tour. They were all wonderful.

Sharon G.  |  Premières impressions 
Évaluation :
5

Very nice facility. Staff very friendly and helpful.

kenneth r.  |  Premières impressions 
Évaluation :
5

I have no comments the young man who took care of me did a very good job answer all my question thank you

Nelida H.  |  Premières impressions 
Évaluation :
5

Merci.

Richard R.  |  Expérience générale 
Évaluation :
3

I rate my experience as average because I had trouble finding the entrance to the facility upon arrival. Also, it is difficult to move into the storage unit when the sliding door keeps closing on you.

Samantha S.  |  Premières impressions 
Évaluation :
5

Good service and very helpful

ashari b.  |  Premières impressions 
Évaluation :
5

A+ experience from top to bottom. Thank you for the incredible experience!

gregory j.  |  Expérience générale 
Évaluation :
5

Everyone was so helpful and nice. Helped us find exactly what we needed. They are the best.

jo-ann h.  |  Premières impressions 
Évaluation :
5

The staff is professional and friendly. The facility is clean, well maintained and easy to access.

Edward M.  |  Expérience générale 
Évaluation :
5

I had no regrets, would store again, thank you

Sherlene J.  |  Expérience générale 
Évaluation :
5

Very pleased with them

David R.  |  Expérience générale 
Évaluation :
5

Excellent staff, service, all around great experience at this facility. Would definitely come back again if needed. Thanks again !!!

Robert D.  |  Expérience générale 
Évaluation :
5

Very friendly/helpful staff!

Blake C.  |  Expérience générale 
Évaluation :
5

Stored here for one year and fiive months. Never had a problem. Staff was very professional and eager to help...

WYLLA D.  |  Expérience générale 
Évaluation :
5

The staff (art) was really friendly and helpful, thanks a lot!

gwenny j.  |  Expérience générale 
Évaluation :
5

Would highly recommend this U-haul location. Staff is well trained and super helpful!! 10 out of 10

joseph c.  |  Expérience générale 
Évaluation :
4

Elevator in second building needs some WD40 on the top level because it’s very squeaky.

Amanda J.  |  Expérience générale 
Évaluation :
4

NO COMMENTS

Wilma C.  |  Premières impressions 
Évaluation :
5

Great experience. Way better than another major chain we used in FL.

roberta b.  |  Expérience générale 
Évaluation :
5

The guy who helped me was patient, helpful and provided amazing service! I'm NY it was a nightmare due to lack of employees but in Providence it was a completely different experience! Merci.

Sahony R.  |  Premières impressions 
Évaluation :
5

fantastic customer service, would recommend to anyone

Mike T.  |  Premières impressions 
Évaluation :
5

S.O.

teresa l.  |  Expérience générale 
Évaluation :
4

The staff was super helpful when I booked the wrong type of storage unit, quickly giving me a bigger unit. They were super helpful in navigating the facility.

Payal P.  |  Expérience générale 
Évaluation :
4

The 2 employees I interacted with were kind and accommodating when I had an issue with storage sizing. I really appreciated how helpful they were!

Payal P.  |  Premières impressions 
Évaluation :
5

Check in was easy and quick. The guys were friendly and helpful. Very good experience.

Christopher A.  |  Premières impressions 
Évaluation :
5

Aucun

Matt S.  |  Expérience générale 
Évaluation :
5

It was easy and felt safe very clean as well. Great custimer service. First time ever renting and even renting.

theresa g.  |  Premières impressions 
Évaluation :
5

Matthew was awesome and super helpful.

Michaela B.  |  Premières impressions 
Évaluation :
5

No comment at this time

Robert D.  |  Expérience générale 
Évaluation :
5

.

Steve K.  |  Expérience générale 
Évaluation :
5

Employees were personable, courteous and knowledgeable.

karen d.  |  Premières impressions 
Évaluation :
5

Everyone was so helpful.

Ian K.  |  Expérience générale 
Évaluation :
5

I recommend this Uhaul facility to anyone!

roy s.  |  Expérience générale 
Évaluation :
5

The agents were responsive and informative.

Matthias S.  |  Premières impressions 
Évaluation :
5

Everyone is so kind and helpful.

carol r.  |  Premières impressions 
Évaluation :
5

Staff has been very friendly and professional over the past three years.

WILLIAM E.  |  Expérience générale 
Évaluation :
5

Good facility. Nice people. 2nd time proved this was no fluke. Strongly recommend.

Hugh C.  |  Expérience générale 
Évaluation :
1

Management is awful. Ricardo is rude and his staff tells you one thing and then he does another and tells you “don’t listen to my staff listen to me” not enough room on here to write out everything.

Kayla M.  |  Expérience générale 
Évaluation :
5

Very pleasant. On point business acumen.

Robert D.  |  Premières impressions 
Évaluation :
5

They are very professional

Ian K.  |  Premières impressions 
Évaluation :
5

Very helpful staff, always friendly and never made it seem like I was bothering them when I would come in for a new access key (which I did 3 times because I kept losing mine) just the best!

amber g.  |  Expérience générale 
Évaluation :
4

For the location in providence it was a nice place.

DAVID C.  |  Expérience générale 
Évaluation :
5

Love the staff and how accomidating (spell chk) they was and how understanding the manager was to my needs. Would def rent another storage from them again.

keilani d.  |  Expérience générale 
Évaluation :
5

Over the five years all staff were very friendly and helpful

DEBORAH W.  |  Expérience générale 
Évaluation :
5

Great service!!

Colleen B.  |  Réservation 
Évaluation :
1

Door on my unit was damaged which left it unsecure. asked repeatedly for management to call me; they never did. I moved out early for this reason, and was refused reimbursement for unused time

alexander m.  |  Expérience générale 
Évaluation :
3

Facility was OK but the area was difficult to get to. Price increases were somewhat regular and I found a facility which is much easier to access and the monthly cost was more reasonable.

JOSHUA K.  |  Expérience générale 
Évaluation :
5

Very knowledgeable and helpful staff.

thomas m.  |  Réservation 
Évaluation :
5

I appreciate you calling to ask me if we moved out so we werent charged another month.

Lisa B.  |  Expérience générale 
Évaluation :
5

Craig was very helpful.

ahmed a.  |  Expérience générale 
Évaluation :
5

👍

Klint W.  |  Expérience générale 
Évaluation :
5

Great service!

Diego F.  |  Expérience générale 
Évaluation :
5

2nd time renting a storage unit.

jevonne m.  |  Expérience générale 
Évaluation :
5

I rented for about a year and half. Very easy, convenient, and reasonable.

Douglas W.  |  Expérience générale 
Évaluation :
5

Great facility and staff. I'll use it next summer. Thanks

john f.  |  Expérience générale 
Évaluation :
4

no issues

frank d.  |  Expérience générale 
Évaluation :
5

The manager Ricardo Jimenez provided excellent customer service. He and his team made the experience easy.

LILTON T.  |  Expérience générale 
Évaluation :
5

Ricardo the General Manager has always been helpful by phone or in person.Friendly & kind & willing to help. U-Haul Storage is always immaculate,well kept,climate controlled & security monitored.

MARYANN M.  |  Expérience générale 
Évaluation :
5

Thank u

cindy r.  |  Expérience générale 
Évaluation :
1

My unit was stripped of all the belongings in it and tagged as "ready for new move in" because i had a different lock than everyone else. They did not bother to call before trashing my belongings. Sad

Avery B.  |  Expérience générale 
Évaluation :
5

Fantastic

Craig H.  |  Expérience générale 
Évaluation :
5

Over the two years I used the Oxnard St. facility, I was impressed with the condition of this facility each time I was there. Very well maintained and exceptionally helpful staff.

LINDA D.  |  Expérience générale 
Évaluation :
1

Na

patrick z.  |  Expérience générale 
Évaluation :
5

I had a great experience! staff was real helpful and professional. when i could not operate the elevator they came out a few times and never complained. thanks for treating me with respect :)

beatriz l.  |  Expérience générale 
Évaluation :
5

Staffs are friendly, accommodating and helpful. Our co. is in CA; U-Haul staff helped our mover in RI with thorough follow up to clear out our storage unit in RI.

Young C.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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