We were hesitant to use this location because of the on-line reviews. But so glad we did. Both picking up & dropping off our vehicle was easy and fast. Paul waited on us and was very friendly and knowledgeable. He even change our order after I realized we did infact have full coverage on our personal vehicle. I would recommend this location to anyone in the Rapid City area.Dawn M.
Customer Reviews for U-Haul Moving & Storage of Rapid City
Pour nous contacter
Rapid City, SD 57702
(Intersection of Deadwood & Omaha)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Brandie N.
The truck was not cleaned and the truck had no windshield washer fluid. There was dirt and left over debri in and on the track going up into the back of the truck. We got the truck late because of issue after issue since Friday evening and had to make call after call on needing more time or because of the first issue.Matt W.
Le client n'a pas laissé de commentaire.Daniel H.
Jacob and his Supervisor (?) went the second mile and helped us. We had got the wrong trailer and had to bring it right back. They made sure we got what we needed, were kind and made it a pleasant experience. When we dropped off the trailer the service attendant helped us and took care of things even though he was due to go to lunch at the moment. He was kind, smiled and made us feel that he cared about our needs. Thank you to those who helped us out that day and God bless you.Tim J.
Le client n'a pas laissé de commentaire.DAKOTA B. | Premières impressions
Truck operated well. Employees were friendly and courteous.Patrick V.
Le client n'a pas laissé de commentaire.Joe B.
Le client n'a pas laissé de commentaire.Lindsey E.
Very nice facility.Constance B. | Premières impressions
also did a great jobmichael M.
Le client n'a pas laissé de commentaire.Adrienne D. | Online Move In
I have used them a few times over the years for storage and rental trucks. I would HIGHLY recommend them.MAUREEN M. | Expérience générale
Excellent service à la clientèle.Constance B.
Le client n'a pas laissé de commentaire.Heather F.
Le client n'a pas laissé de commentaire.Janet Z.
The person who took the return didn't take time to answer my questions, he answered my one question with pounding on the desk with the side of his hand four times. Which was rude. In the past, staff was always nice and answered all questions nicely. The exception was this return. I asked where my deposit went to but he wasn't too happy about answering instead pounded on deakMarvella B.
Too high a charge for mileage. I thought it'd be cheaper.ALBERT F.
Le client n'a pas laissé de commentaire.Cameron C.
Le client n'a pas laissé de commentaire.CLIFFORD F.
Le client n'a pas laissé de commentaire.Sherwin V.
The Uboxes arrived in Fayettville, NC on time, but delivery from there was a mess.Phyllis L.
Not going to answer thatRichard R.
Got in and got out quick. Thanks!Rob R.
Le client n'a pas laissé de commentaire.Ed W.
Le client n'a pas laissé de commentaire.James S. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl W.
Le client n'a pas laissé de commentaire.James S.
Guy working behind the desk wasn't helpful or friendly. He certainly made me feel like I was interrupting his day. Person out on the lot that checked in the rentals was helpful and very customer friendly.Brad S.
Great serviceROBERT S.
Le client n'a pas laissé de commentaire.Benjamin E.
I drove 1000 miles..with no cruise control. There should be a requisite to have cruise control for customers with trips like this.Sherry P.
Le client n'a pas laissé de commentaire.Thomas K.
Associate was friendly and knowledgeable.Kirsten K.
26ft truck had some issues and I went approx 3000 miles in 5 days. I was told by roadside assistance that this size truck will have some vibration. My sister drove next to the truck and saw front tire bouncing while going down road at 65mph. Now this happened on brand new asphalt. at another U-Haul office I was told this truck should have never been rented to me due to milage i was going. Also head lights were so dim I could hardly see driving at night, Very hazardous to occupants' health.John H.
Thanks for getting us a unit when we needed it Staff was awsomeROBERT B. | Expérience générale
Second review! Jessica Downs did a excellent job this time around! I was very impressed with her service this time around! I will definitely be back! Please commend her! She won me back!JOHNNY S.
Le client n'a pas laissé de commentaire.Jennifer D.
Le client n'a pas laissé de commentaire.Dean S.
Le client n'a pas laissé de commentaire.hudson M.
Le client n'a pas laissé de commentaire.Kimberly J. | Expérience générale
Le client n'a pas laissé de commentaire.Derek J.
Le client n'a pas laissé de commentaire.timothy v. | Expérience générale
Le client n'a pas laissé de commentaire.Paul D.
The truck was well maintained. The only thing was the dollys needed some grease in the wheels. Everything fully explained and they provided good service to meet my moving needs.Dianne M.
This location has the most friendliest staff!!!!Sherri D.
Le client n'a pas laissé de commentaire.Jerry C.
Equipment in excellent condition and cleanliness.Cliff B.
My pick up location was moved to Sioux Falls 350 miles away 郎 I was able to secure a trailer because of a creative employee. This was not a good experience.Regina W.
LOCATION and PERSONNEL WERE WONDERFUL. My only negative comment has to do with regional phone rep from whom I requested assistance in determining the size of container I'd need. Rather than the largest trailer (which was only about 1/4 full), I could likely have used the smallest. That's quite an excess!!!Sherri S.
Always a pleasure doing business with the folks at the Deadwood Avenue store 😊JAMIE H.
Le client n'a pas laissé de commentaire.Tharen L.
Le client n'a pas laissé de commentaire.daniel r. | Expérience générale
Le client n'a pas laissé de commentaire.MARCO W.
Le client n'a pas laissé de commentaire.HUGH B.
Le client n'a pas laissé de commentaire.Stephani D.
Tamra is the best! Went over and above in customer service. I will definitely use this again and recommend it! JeDawn V. | Expérience générale
Let me pick up in Spearfish like I had planned to and made arrangements to and then you change it on me like 2 days beforehandLily E Z.
Le client n'a pas laissé de commentaire.jennifer K. | Expérience générale
I don't appreciate a warrant being served over nothing because my deceased brother's belongings had an odor.KENT L.
Return of Auto Transport was quick and easy. Uhaul (return) personnel were helpful and courteous. In and out in <20 minutes. Transport performed flawlessly, had no problems/issues with its use or the return process! Prefer/will use "dedicated" Uhaul facilities (if able) going forward.Richard C.
Return of rental vehicle was quick and easy. Personnel courteous. No problems/complaints with vehicle return, personnel or process! Rental truck and Auto Transport did perform well, no problems!Richard C.
I rented the open motorcycle trailer and I have on suggestion for U-Haul, the sides of the trailer are to high to reach the clevis hooks for tie down straps! The only way you can reach them is by putting your arm through the bars but then you can't see what you are doing!Ronnie B.
Tell to answer our cell phone for more instruction before we drive off the lot.john S.
Le client n'a pas laissé de commentaire.Jason S.
Le client n'a pas laissé de commentaire.Kathleen K.
Staff very friendlyconnie M.
We ended up with a truck that had a very bad vibration and a pull to the right. Truck needed an allianment and front end adjustments for safety and operations. Le service à la clientèle était génial. Merci.JASON M.
Le client n'a pas laissé de commentaire.Harris A.
Always ready to helpGeraldine S.
Le client n'a pas laissé de commentaire.dAN H.
Le client n'a pas laissé de commentaire.susan w. | Expérience générale
My ubox was supposed to arrive 8/22. It took me three days and many hours on the phone trying to figure out where it was. I got several different stories as to where it was. I was told I was called a few times and that someone left a message for me confirming drop off. I never received any calls or had a message. It was very frustrating.beth R.
Le client n'a pas laissé de commentaire.Benjamin S.
Closest locations trailer was broke, so had to drive 45 miles away to pick up rental trailer!Dean M.
Everyone was working hard and very nice they helped load amd make sure it was safe.Scott B.
Le client n'a pas laissé de commentaire.edward B.
This facility is top notch. The staff are friendly, well trained, personable and go out of their way to provide an excellent customer experience. I have rented everything from a 26 foot truck to a little trailer and look forward to my next rental. Thank You All!Harold L.
Le client n'a pas laissé de commentaire.BILL B.
Stop forwarding calls to a different location and train your staff how to appropriately extend a contract so your asshole collection people don't threaten people with recovery ptionsRon S.
Le client n'a pas laissé de commentaire.Dan W.
Le client n'a pas laissé de commentaire.Dan W.
Answer the local line instead of sending calls them to the national lineLambert M.
Le client n'a pas laissé de commentaire.Karen M.
Employees were nice and extremely helpful. I appreciated the hours (open at 7) along with the quick and easy drop off.Stephanie P.
No over charge me when I return equipment on time. Then answer the phone when I call and not transfer me to someone that can't help me.CLINTON L.
Nothing! Your crew was prompt and friendly!Andrew W.
Le client n'a pas laissé de commentaire.Lindsey E.
Le client n'a pas laissé de commentaire.Anne F.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Stephanie M.
Sloowwwww customer service. 4 people at the counter helping two customers. Probably stood for 10 minutes and got a â€œpromise to help youâ€. 10 min later, I got helped. Staff needs to prioritize the customer in front of them over past invoice researching.JOHNNY S.
the parking lot has VERY LARGE potholes that my small SUV (a Chevy Captiva) had great difficulty navigating. Please fix immediately!!Kathleen M.
Le client n'a pas laissé de commentaire.Chris W.
Le client n'a pas laissé de commentaire.Claudio S.
Le client n'a pas laissé de commentaire.Dan M.
Reserved a 15' truck for 7:00am. Reservation got pushed to 11:00am then downgraded to a 10' truck with no loading ramp. Took quite a while to get help in the office.Cade S.
Le client n'a pas laissé de commentaire.Scott K.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Cindy W. | Premières impressions
Le client n'a pas laissé de commentaire.Crucelina V.
Le client n'a pas laissé de commentaire.jeffrey C.
Le client n'a pas laissé de commentaire.Christy B.
Le client n'a pas laissé de commentaire.Jason G.
Very happy with my storage facility!!ELAINE J. | Premières impressions
Le client n'a pas laissé de commentaire.Jessica M. | Premières impressions
Your staff is fantastic!Autumn S. | Expérience générale
Everyone was fast, friendly and made the whole experience a pleasure!Matthew C. | Premières impressions
Le client n'a pas laissé de commentaire.Dorthy J. | Expérience générale
Spoke to Sean on phone about returning trailer, needed to get a storage unit to empty trailer first, he said he had 5x10 units only two left, I said I would take one. He said he had all the info he needed from the trailer reservation, asked if I wanted to use the same credit card, I said yes, he said I was all set. Came in the next day, they said they didn't have a storage unit reserved for me and didn't have any 5x10 units left. Had to get larger unit for twice as much money AND had to push heavy carts up steep ramp to 2nd floor.Tom C. | Premières impressions
Le client n'a pas laissé de commentaire.Patricia H. | Premières impressions
Le client n'a pas laissé de commentaire.Michael N. | Expérience générale
Le client n'a pas laissé de commentaire.Rachelle S. | Online Move In
Le client n'a pas laissé de commentaire.David H. | Expérience générale
Le client n'a pas laissé de commentaire.BRITTANY H. | Premières impressions
Far exceeded my highest expectations.Martin W. | Expérience générale
Due to banking error, my payment was not made by the bank, resulting in unneeded stress. I went, with proof in hand, to plead my case. The late fee was removed, and my services continued. Evidently, I am not the only person with issues at WF. I thank Tammy for her patience. She's a gem.angela m. | Premières impressions
Le client n'a pas laissé de commentaire.Rebecca R. | Premières impressions
I can't say enough about Uhaul in Boise, Idaho and Rapid City, South Dakota. I had an issue causing my one way move be delayed by several days in Boise. They locked up for me and I was able to go locate the truck and simply go about my trip. I was so worried but all was well and no extra fees. Thank you for making sure all was okay.Erin V. | Premières impressions
The employee that helped me yesterday was very courteous and helpful. He did a good job.Anna B. | Premières impressions
The Staff at this location we're so nice and helpful. Morgan, Tami and a few others gave top notch Customer Service. I highly recommend them and would give them 10 Stars if I could. Sincerely NSNatile s. | Premières impressions
Le client n'a pas laissé de commentaire.Marco P. | Expérience générale
Good people good service Green Building nice place enough saidDaniel B. | Premières impressions
Very helpful & friendly staff. Impressed with security measures. Facility is very clean & we'll maintained. Super convenient.Michele C. | Premières impressions
Le client n'a pas laissé de commentaire.Mary F. | Expérience générale
Le client n'a pas laissé de commentaire.Ryan C. | Expérience générale
The person who helped me switch from one unit to another was courteous, friendly and a pleasure to do business withLory M. | Online Move In
Thank you so much for being open a day after Xmas and for Morgan Lewandowski making feel so reassured and comfortable with the move in.dayna f. | Premières impressions
Le client n'a pas laissé de commentaire.Kim G. | Expérience générale
Some one couldve scooped the snow from loading dock was slippery and dangerous !!! Doors to get to ramp have no hold open feature Very difficult to move item in with doors not staying open I used bungee straps eventually Thank youDavid H. | Premières impressions
Le client n'a pas laissé de commentaire.Tony C. | Expérience générale
Le client n'a pas laissé de commentaire.Amy A. | Premières impressions
We wouldn't use any other! Thank you very much,your greatly appreciated !GERALDINE B. | Premières impressions
This U-Haul location went above and beyond my expectations! The staff couldn't be more helpful and friendly. Even though it was always super busy, I was greeted right away and had little to no wait time. Props to the Manager, I've never seen anyone handle irrational customers and crazy situations so well !!Renee D. | Expérience générale
Le client n'a pas laissé de commentaire.David R. | Expérience générale
Le client n'a pas laissé de commentaire.Kim F. | Expérience générale
Le client n'a pas laissé de commentaire.Rimon D. | Premières impressions
ExpensiveValarie B. | Expérience générale
Le client n'a pas laissé de commentaire.DONNA S. | Expérience générale
The unit was too small, so after leaving I decided against the 5x10 storage unit. Which also meant that I returned the trailer that I rented early too. Just less space than what I needed.Jerry A. | Premières impressions
Best customer service and help ever!David F. | Premières impressions
Your phone number you have on the sign up page is wrong.laura t. | Premières impressions
Le client n'a pas laissé de commentaire.Tony C. | Premières impressions
These Guys are incredible!!! Super helpful.Renee D. | Premières impressions
Le client n'a pas laissé de commentaire.CIndy S. | Expérience générale
Great people working here. Very nice.scott a. | Expérience générale
Le client n'a pas laissé de commentaire.Steven J. | Premières impressions
Wish they were not loosing their outdoor storageFrancis D. | Expérience générale
I think your storage rates a rather high and I really couldn’t afford to keep my things there any longerjeanne V. | Expérience générale
Le client n'a pas laissé de commentaire.David R. | Premières impressions
Le client n'a pas laissé de commentaire.Brian K. | Premières impressions
Le client n'a pas laissé de commentaire.Gail B. | Expérience générale
I appreciate that the GM's number was posted for after hours issues.Adam C. | Online Move In
Morgan is one Amazing young women❤️❤️Elizabeth G. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew W. | Expérience générale
Le client n'a pas laissé de commentaire.ronald g. | Premières impressions
Kind, courteous and helpful staff!Kyle G. | Expérience générale
Le client n'a pas laissé de commentaire.Edward B. | Expérience générale
Le client n'a pas laissé de commentaire.gwen m. | Expérience générale
It is full of customers. Not any units left for new customers, although quite a large facility.Dorthy J. | Premières impressions
Morgan was very helpfulMichael J. | Premières impressions
Le client n'a pas laissé de commentaire.Michael P. | Online Move In
Le client n'a pas laissé de commentaire.Gail B. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew W. | Premières impressions
Le client n'a pas laissé de commentaire.Stephen W. | Expérience générale
Le client n'a pas laissé de commentaire.Chris A. | Premières impressions
I was booking online and had a question on the RV storage size Large 13' x 33' x 99'. I wanted to know if this area was large enough for my 33 ft bumper pull travel trailer. I called the location and no one ever answered the phone at the location. I used the chat feature on U-haul and your rep had a difficult time getting an answer. The "manager" told your rep that space was large enough. So we hauled our trailer from our hometown of Watford City, ND to Rapid City, SD only to be told that storage spot is not large enough. I want U-Haul to reimburse us for the inconvenience for our gas of $200.00.Danny B. | Expérience générale
Le client n'a pas laissé de commentaire.Lisa F. | Premières impressions
Very nice and convenient.Robin F. | Expérience générale
Always so helpful an professional.Suzette C. | Premières impressions
Morgan was great and kept up with us throughout our move. Wonderful job. Thanks a lot.Robert G. | Premières impressions
It was great to see the owner step up and serve his customers!Shirley B. | Premières impressions
Great storage and excellent customer service. Merci.Leonel P. | Expérience générale
Le client n'a pas laissé de commentaire.Michael G. | Expérience générale
Le client n'a pas laissé de commentaire.pat s. | Expérience générale
Great staff and excellent customer service.Leonel P. | Premières impressions
Le client n'a pas laissé de commentaire.ryan c. | Expérience générale
I'm fully impressed with all aspects using U-Haul, from scheduling a truck, to reserving storage, and the App all makes it so easy to track and make changes .... Thank You U-Haul Also, BIG Thank You to Tammy there is Rapid City Storage FacilityDave E. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM K. | Premières impressions
Great, professional, caring, friendly staff and your equipment and facilities are top notch!Rodger Alan C. | Premières impressions
I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.Chris B. | Online Move In
I was unaware that U-Haul would not prorate my month of storage. I've been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don't have access to as I've given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.Rebekah H. | Expérience générale
No CommentJohn C. | Expérience générale
Le client n'a pas laissé de commentaire.Donald D. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra K. | Premières impressions
Personable and professional.les e. | Premières impressions
The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.Kari B. | Premières impressions
Always a clean area. Tammy was extremely friendly and helpful!Desire T. | Expérience générale
Le client n'a pas laissé de commentaire.WAYNE P. | Expérience générale
Le client n'a pas laissé de commentaire.Lindsey R. | Expérience générale
Le client n'a pas laissé de commentaire.lois h. | Expérience générale
Le client n'a pas laissé de commentaire.Virginia R. | Expérience générale
New management is very helpful. Keep up the great workANTHONY C. | Premières impressions
I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.Marcy J. | Expérience générale
Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha FisherSamantha F. | Expérience générale
Best customer service ever!!! Can't remember the girl's name but she was the best worker ever!Evon K. | Expérience générale
Le client n'a pas laissé de commentaire.Ami C. | Premières impressions
The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10 %, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.JULIA S. | Expérience générale
Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.randy w. | Expérience générale
Thank you! That is allalec l. | Expérience générale
staff answered my questions and got me in and out with no problemsBaron C. | Premières impressions
Le client n'a pas laissé de commentaire.Ethleen I. | Expérience générale
Good job.LESTER R. | Premières impressions
Terrance was very helpful and I appreciate his help very much!Jessica R. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
Excellent customer service skills from every one.Fred E. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry D. | Premières impressions
Le client n'a pas laissé de commentaire.Bonnie W. | Expérience générale
Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.Misty W. | Expérience générale
The staff was always friendly when you came in.Linda P. | Expérience générale
Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .Randy W. | Expérience générale
They charge you for things that are actually not available ie. DumpsterDwain T. | Expérience générale
So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.Mckenzie M. | Premières impressions
Le client n'a pas laissé de commentaire.Bonnie W. | Premières impressions