Le client n'a pas laissé de commentaire.JOSHUA S.
Customer Reviews for U-Haul Moving & Storage of Rapid City
Pour nous contacter
Rapid City, SD 57702
(Intersection of Deadwood & Omaha)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Everything was great. The rep was awesome. I really appreciated his friendly and professional service. He made my experience a great one. Thank you sir once again.JULIO R.
the equipment was in great shape and gave me no problems at all.LEONARD V.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.ROGER B.
Le client n'a pas laissé de commentaire.GARY E.
The staff at this location, particularly their manager, was over-the-top helpful. I told my husband that it seemed like she had attended the Ritz-Carlton training program. Absolutely top-notch customer service! We will always recommend and use this location.MICHAEL P.
Le client n'a pas laissé de commentaire.Nathan T.
These folks work their tails off for the customers. It's not an easy job, and what would we do without them? I'm thankful for our Deadwood Avenue U-Haul and Staff!Rhonda D.
Le client n'a pas laissé de commentaire.NORMAN J.
Everything turned out great. Was able to get the van without any issues.MATTHEW M.
Le client n'a pas laissé de commentaire.Mary C.
Le client n'a pas laissé de commentaire.MICHAEL M.
Did greatRHONDA B.
I was booking online and had a question on the RV storage size Large 13' x 33' x 99'. I wanted to know if this area was large enough for my 33 ft bumper pull travel trailer. I called the location and no one ever answered the phone at the location. I used the chat feature on U-haul and your rep had a difficult time getting an answer. The "manager" told your rep that space was large enough. So we hauled our trailer from our hometown of Watford City, ND to Rapid City, SD only to be told that storage spot is not large enough. I want U-Haul to reimburse us for the inconvenience for our gas of 200,00 $.Danny B. | Expérience générale
Le client n'a pas laissé de commentaire.RUTH J.
Le client n'a pas laissé de commentaire.GENE H.
Great staff, many thanksANTHONY C.
I rented a cargo van for the day online. I recommend the online method otherwise you will have to wait in line for 30 minutes. I was waiting in line when unsullied called me about my reservation, told them I'm waiting in line. The desk guy must have heard me and he jumped up to help me. Not meaning anything by this bu helped me get quicker service. Merci.DIANE Z.
Pick-up location changed last minute and notice came only via e-mail, not text.Michael Lee K.
Le client n'a pas laissé de commentaire.Lisa F. | Premières impressions
Just RightLEONARD V.
Le client n'a pas laissé de commentaire.TIMOTHY S.
Le client n'a pas laissé de commentaire.RAYMOND R.
nothing keep up the good workMARK F.
Le client n'a pas laissé de commentaire.mike S.
Le client n'a pas laissé de commentaire.Thomas Y.
Le client n'a pas laissé de commentaire.Austin B.
Very nice and convenient.Robin F. | Expérience générale
Le client n'a pas laissé de commentaire.LAWRENCE R.
They did a good job as there was road construction going on all around there place of business.FRANKLIN K.
Le client n'a pas laissé de commentaire.LORRAINE K.
So friendly and helpful!!Robert W.
Le client n'a pas laissé de commentaire.Richard S.
All okJohn M.
My experience with U-Haul was absolutely Terrible. I reserved, pre identified, pre paid and it took 2+ Hours for me to get a dirty U-Haul. My dolly that I ordered wasn't with the trailer and I still got charged. I contacted the local general manager of this store and never got any sort of response. The trailer handled fine and was suitable for my needs but every interaction involving pickup was pretty bad.Kelly C.
Get the computers fixed. !!Dennis C.
Computers were down nationwide, Morgan still figured a way to have a successful experience. Awesome customer Experience.Jeffrey M.
Tammy was fabulous and helpful. Computers were down and she still made me her priority. Answered the phone quickly the day prior and offered helpful advice.DONNA G.
Had a flat tire and spent 2 1/2 hours along side of the road, BUT U Hauls response to our situation was great, once communication with uHaul was established a company arrived and replaced the tire within 45 minutes.BRYAN D.
See aboveSarah K H.
Busy weekend so not sure anything could assistDARWIN M.
the ladies were awsome when I rented a truck. most definitely I would recommend this place.. thank you ladies.Desiree L.
There's an area of opportunity at this location in terms of customer service. I understand that with how busy this area has become that the staff is perpetually fielding multiple customers at a time but a simple acknowledgement of a customer walking through the door and saying "Welcome to U-haul, we'll be with you as soon a possible" goes a long way. Perhaps this location needs an additional employee or two for peak days in the week? The facility is clean and taken care and so is the equipment but a little more in the way of communication and a friendly face and attitude would go a long way to make my review "Excellent" versus just average.Austin S.
Le client n'a pas laissé de commentaire.JAMIE N.
Notify your customer if there is a problem with your debit/credit card that has been used for the last 6 months prior to sending a late notice because YOU no longer have my card information any longer!!!! Still waiting on callback to get this resolved!!!!!!!Connie L.
Le client n'a pas laissé de commentaire.David M.
Jared Grosshans that checked me in was FANTASTIC!!! Very professional, nice and extremely helpful. He answered all of my silly questions, connected everything to our cars for me, and sent us on our way! What an exceptional attitude!! We'll be back!! THANK YOU VERY MUCH, Jared!!!BARBARA L.
Le client n'a pas laissé de commentaire.Jeffrey R.
Le client n'a pas laissé de commentaire.HAOWEN H.
Always so helpful an professional.Suzette C. | Premières impressions
Le client n'a pas laissé de commentaire.Orrin L.
The staff could be better off to not have been working. The guy checking me in was clearly annoyed he had to work and couldn't be bothered to be friendly.Jesus M.
Great positive attitudes at this location even with how busy customer activity gets.GREGORY D.
Le client n'a pas laissé de commentaire.DAVID S.
Employees very friendly and helpful.DON M.
Le client n'a pas laissé de commentaire.Janae Z.
Excellent staff. Courteous, professional and very helpful. Truck rental was clean and all paperwork was ready. I have used this same location earlier on 12 February 2021. Thank you UHaul and your entire staff.WILLIAM B.
Great serviceMICHAEL B.
Le client n'a pas laissé de commentaire.COBY JEAN K.
Morgan was great and kept up with us throughout our move. Wonderful job. Thanks a lot.Robert G. | Premières impressions
Le client n'a pas laissé de commentaire.Chelsea R.
Was over charged 100 but was told it would be corrected. Still great uhaul locationthank you again. Zachary ZeiglerZACHARY Z.
Le client n'a pas laissé de commentaire.Ryan D.
I filled out the online information ahead of time, and it didn't all seem to get passed along, so the whole pickup still took at least 20 minutes. It would be nice if the pickup time could be shortened to about 5 minutes if you have already entered the needed info.Simeon G.
Major road construction makes access difficult currently.Jeffrey M.
They were very short handed and the female employee was constantly complaining that she was the only one that was working in a very unpleasant way. The gentlemen that helped us was SUPER nice. The female just needs some good help.FRANKIE B.
Very quick. In and out. Great experience.Joseph S.
Le client n'a pas laissé de commentaire.STEFAN B.
The construction made it a little confusing and kinda hard to manuver.Stephanie M.
Le client n'a pas laissé de commentaire.DOUGLAS L.
Le client n'a pas laissé de commentaire.ROBERT C.
Road Construction on Highway is congestive for getting in and out of location, NOT their fault. They are STILL top notch as always.DEAN S.
Fast and easy check-in people were courtesy and professional first.VINCENT R.
Hire more help. Sad, when there were 3 men outside and I had to go inside to get help. The only person, a woman, running the counter had to come outside and help me. She had 5 other customers waiting.EDWARD D.
Great experience, the check in app wasnt working so they took care of it when it slowed down. Another great experience here. Merci!JUSTIN R.
Le client n'a pas laissé de commentaire.dalton G.
Le client n'a pas laissé de commentaire.DANIELLE D.
Le client n'a pas laissé de commentaire.SONYA H.
The employee we worked with was great, super friendly, and helped us save money by letting us know we got the wrong package. The truck, on the other hand, was absolutely garbage and delayed our arrival. The latch had to be forced to close, and I cut myself on it a few times. The visor hook popped off at one point. The starter died and we had to call roadside to fix it. The trailer's chain was too short to hook properly onto the car, and the wiring was so bad one of the lights only worked for braking and turn signal. The move was stressful enough and honestly I'm not so sure if we'd use UHAUL again for a big move like we did.Reiss H.
Le client n'a pas laissé de commentaire.Elton R.
It was great to see the owner step up and serve his customers!Shirley B. | Premières impressions
I will not be recommending UHAUL to anyone in the future.Madison P.
Le client n'a pas laissé de commentaire.Jake S.
Le client n'a pas laissé de commentaire.PETER Z.
Friendly customer service pleaseThea R.
Le client n'a pas laissé de commentaire.JOSE L.
Tammy made the check-in process seamless. While handled our check-in with easy. Friendly service appears to be number one and I truly truly appreciated it! Kudos to your staff ðŸ˜ŠMONICA C.
I pulled up to drop the trailer off and before I could get out of my truck and go in to the store, an employee was out the door to get me unhooked and the trailer checked in. Always a good location to use. Well stocked, great staff, lots of inventory. Je la recommande fortement.Edward B.
Le client n'a pas laissé de commentaire.James E.
Returning the trailer for my car in the evening I arrived was not a great experience. The person working ignored me and was downright rude. I had to track him down and ask him if he was working there even though I was parked next to a vehicle he was cleanining in the parking lot. He said UHaul needed 20 $to help me offload my car due to liability. This was even though my pickup location wanted nothing to help me load it. He said it was due to liability even though I had purchased all the liability insurance UHaul offered. Turning the moving truck in a few days later was a breeze. However, none of the workers were wearing a mask at the SD location.. In addition, the price for the rental of the truck and trailer were twice as much as what Penske charcged. Unfortunately Penske trucks have to be returned in Wyomining.JACI W.
Le client n'a pas laissé de commentaire.DENNIS K.
Your representative John Costello was very helpful, informative and friendlyJAMES C.
Nothing went wrong. All the light's worked.EDGAR P.
The store was super busy. The gals did the best they could. You should have hat more help there.KEVIN R.
Le client n'a pas laissé de commentaire.JAMES C.
Excellent service à la clientèleJEFFREY M.
VERY RUDE EMPLOYEES WITH BOTH THE PICK UP AND RETURN (TWO DIFFERENT FEMALES) COULD NOT ASK A QUSTION WITHOUT A VERY RUDE ANSWER OR REMARK- WAS NOT TOLD ABOUT THE "HOLD" THEY PUT ON MY CARD ALONG WITH CHARGING A DIFFERENT AMOUNT AND HAVING IT REFUNDED AFTER 5 BUSUNESS DAYS. WOULD NOT RECOMMEND ANY OF MY FAMILY OR FRIENDS TO SEE THIS LOCATION ONLY BASED ON HOW THE CUSTOMER SERVICE EXPERIENCE WAS.Karissa K.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.GARY C.
The day I picked it up the young lady that helped me was courteous helpful and very professional. Thsnk youZACHARY Z.
I would suggest at least one more customer service agent during your busy hours. Although the gal did a fabulous job, excellent customer service the wait time was quite long.AMY T.
I was very happy with everyone at the Rapid City locationCODY R.
Everyone there is always helpful and professional.JOHN S.
I told the guy upon check in that the trailer night lights didnt work. Right away it was my car. Checked it and dealership checked it. Worked fine with another trailer. I was supposed to drop off at a different location, and was asked to bring to this one. Had I known I could just drop where ever, I would have taken it in earlier. Would not reccomend uhaul. They obviously do not take care of their equipment and blame you.Christopher H.
Have a location barcode to scanJUSTIN R.
Great storage and excellent customer service. Merci.Leonel P. | Expérience générale
Le client n'a pas laissé de commentaire.Michael G. | Expérience générale
Le client n'a pas laissé de commentaire.pat s. | Expérience générale
Great staff and excellent customer service.Leonel P. | Premières impressions
Le client n'a pas laissé de commentaire.ryan c. | Expérience générale
I'm fully impressed with all aspects using U-Haul, from scheduling a truck, to reserving storage, and the App all makes it so easy to track and make changes .... Thank You U-Haul Also, BIG Thank You to Tammy there is Rapid City Storage FacilityDave E. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM K. | Premières impressions
Great, professional, caring, friendly staff and your equipment and facilities are top notch!Rodger Alan C. | Premières impressions
I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.Chris B. | Online Move In
I was unaware that U-Haul would not prorate my month of storage. I've been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don't have access to as I've given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my 72 $is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.Rebekah H. | Expérience générale
No CommentJohn C. | Expérience générale
Le client n'a pas laissé de commentaire.Donald D. | Expérience générale
Le client n'a pas laissé de commentaire.Sandra K. | Premières impressions
Personable and professional.les e. | Premières impressions
The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.Kari B. | Premières impressions
Always a clean area. Tammy was extremely friendly and helpful!Desire T. | Expérience générale
Le client n'a pas laissé de commentaire.WAYNE P. | Expérience générale
Le client n'a pas laissé de commentaire.Linsdey r. | Expérience générale
Le client n'a pas laissé de commentaire.lois h. | Expérience générale
Le client n'a pas laissé de commentaire.Virginia R. | Expérience générale
New management is very helpful. Keep up the great workANTHONY C. | Premières impressions
I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.Marcy J. | Expérience générale
Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha FisherSamantha F. | Expérience générale
Best customer service ever!!! Can't remember the girl's name but she was the best worker ever!Evon K. | Expérience générale
Le client n'a pas laissé de commentaire.Ami C. | Premières impressions
The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10 %, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.JULIA S. | Expérience générale
Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.randy w. | Expérience générale
Thank you! That is allalec l. | Expérience générale
staff answered my questions and got me in and out with no problemsBaron C. | Premières impressions
Le client n'a pas laissé de commentaire.Ethleen I. | Expérience générale
Good job.LESTER R. | Premières impressions
Terrance was very helpful and I appreciate his help very much!Jessica R. | Expérience générale
Le client n'a pas laissé de commentaire.Christopher M. | Expérience générale
Excellent customer service skills from every one.Fred E. | Expérience générale
Le client n'a pas laissé de commentaire.Jerry D. | Premières impressions
Le client n'a pas laissé de commentaire.Bonnie W. | Expérience générale
Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.Misty W. | Expérience générale
The staff was always friendly when you came in.Linda P. | Expérience générale
Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .Randy W. | Expérience générale
They charge you for things that are actually not available ie. DumpsterDwain T. | Expérience générale
So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.Mckenzie M. | Premières impressions
Le client n'a pas laissé de commentaire.Bonnie W. | Premières impressions
Le client n'a pas laissé de commentaire.alex b. | Premières impressions
Le client n'a pas laissé de commentaire.Gregg J. | Expérience générale
The facility was well secure but the location of my storage unit had poor lightingDOUG N. | Expérience générale
AucunJason T. | Expérience générale
Great, super friendly staff!!Angela V. | Expérience générale
Everyone was helpful on the phone and in the storeVerna M. | Premières impressions
Customer service rep was very friendly and explained things very well!Caitlin V. | Premières impressions
Super helpful and friendly staff.Brian H. | Expérience générale
Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!JEAN M. | Premières impressions
Excellent service! Everyone was so helpfulJacob B. | Expérience générale
Clean, secure , and great staff, thank youCAROL B. | Expérience générale
Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.Vincent D. | Expérience générale
Everything was fine.Craig M. | Expérience générale
The best haul location I have ever used!!! Amazing staff.Joshua M. | Expérience générale
Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..Matt B. | Expérience générale
I've been pleased with service for the past 9 years! Merci!tamara d. | Expérience générale
Paul and Tammy were amazing! Excellent customer service! I wouldn't go anywhere elseJason L. | Expérience générale
Everyone was helpful and courteous. Thank you!tom H. | Premières impressions
Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Merci.Mary G. | Expérience générale
They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UTVERNA M. | Expérience générale
Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.milton w. | Expérience générale
It is obvious the owners take great care of this place.Jonathan H. | Expérience générale
I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.Ken L. | Expérience générale
I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.VERNA M. | Premières impressions
The gentleman who helped was extremely patient and helpfulNeil B. | Premières impressions
Great manager top staffJeff S. | Premières impressions
Great place helpful staff and manager.Jeff S. | Premières impressions
Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.MOLLIE G. | Expérience générale
merciKevin C. | Expérience générale
great facility! the 24 hour door needs repair to enable after hours access.richard c. | Expérience générale
.Barb H. | Expérience générale
Great people to do business with!steven d. | Expérience générale
One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!Dani C. | Expérience générale
Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.Jack S. | Expérience générale
Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Merci.ken m. | Expérience générale
Will not use U-Haul again !!!!!James F. | Expérience générale
The guest service was great! Clean, neat facility.Lynda S. | Expérience générale
I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!Dan D. | Expérience générale
Very courteous, professional and accommodating.Jack S. | Réservation
Good experience. I would use U-Haul again in the future.robert j. | Expérience générale
The service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!Sarah S. | Expérience générale
The only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.JAMES H. | Expérience générale
Best everCamille A. | Expérience générale
I received calls to confirm my reservation which was very helpful. The customer service on both ends was great!Sarah S. | Réservation
Great service!Monica K. | Réservation
great serviceCLARA Z. | Expérience générale
Great place. Have used storage and also trucks for moving. Always excellent service! Merci les gars!MOLLY M. | Expérience générale
We found this facility to be a clean and safe placce.NANCY W. | Expérience générale
The manager was extremely helpful and went above and beyond expected service.Susan Z. | Expérience générale
Awesome staff! Clean facility! Very accessible for all your storage needs.ken m. | Réservation
All the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!Elaine B. | Réservation
Konrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!JAMES M. | Expérience générale
Great staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.jacob b. | Expérience générale
Cost way to much!!!!evelyn h. | Expérience générale
Great people. Great service. Great experience!!OZLEM O. | Expérience générale
Customer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.barbra g. | Expérience générale
There were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.becky a. | Expérience générale
.Kahl S. | Expérience générale
Wonderful facility and peopleChristina C. | Expérience générale
The owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.Meagan D. | Expérience générale
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