The staff was friendly apart from the middle aged man who helped me obtain my storage unit back in May.
Megan S | Overall ExperienceSelf Storage Units in Rapid City, SD, 57702
U-Haul Moving & Storage de Rapid City
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We Store It
310 S 26th St Ste 9, Spearfish, SD 57783 View Available Units
(U-Haul Neighborhood Dealer)38.6 miles from this location
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- 4,5 - Cote moyenne des clients
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Excellent
Karen M | Overall ExperienceVery Very Helpful Staff and Management
Susan W | Overall ExperienceI had a unit there for one year. The staff has always been extremely helpful. Clean and safe facilities.
Angela E | Overall ExperienceBoth the ladies that were working at the time of my storage check in and trailer turn in were AMAZING!!!
Susan F | First ImpressionsHeard working people
Jessica M | Overall ExperienceI regret that no accommodation would be made by U-Haul to change my payment date by just a few days, as if it were done, I could have made on time payments every month instead of being late every month. I get paid on the same days every month and there were reasons I could not get ahead and pay the next month early to avoid these late fees. As a result I ended up paying 90 dollars or so extra total during my rental here. That 15 dollars every month could have been better spent on a lot of other things. Other than that, everything was great. But you should endeavor to be a bit more flexible with a customer when all they want is a minor adjustment to the payment schedule and I don't see any reason why you wouldn't.,
Afshin N | Overall ExperienceIf there’s a better Uhaul facility in the USA, I’d be surprised! The entire process was absolutely trouble free and exceeded my expectations. I’m 62 yrs old and pleased to say that the customer service we experienced from Manager Bob McCauley and staff was extraordinary and exemplary! Thank you Bob, it was truly refreshing and I highly recommend this facility!
JEFF W | Overall ExperiencePaul and the staff were professional, attentive and courtesy during the move process. Great customer service is huge in my book. The storage location is in a safe and easily accessible area in Rapid City. The storage unit is climate controlled and convenient to access. I'm very impressed with the security measures at this location. That only is worth the rental price. But you will be surprised how inexpensive the prices here are compared to other storage locations in and around the area.
William H | Online Move InExcellent staff and location. Specifically, Bob, Paul, and Tammy.
SHAWN B | Overall ExperiencePrompt, courteous service.
Kimberly M | Overall ExperienceI moved my belongings out a week after I had made my monthly payment. I had asked if it would be possible to prorate my payment since it was only a week. The gentleman who helped me was very rude about it. A little help with customer service skills goes a long ways.
Angela P | Overall ExperienceExcellent people to work with!
Brian E | Overall ExperienceThe staff at this location is absolutely friendly, helpful, and welcoming. It was such a pleasure doing business at this location.
Shyanna T | Overall Experience