Customer Reviews for U-Haul Moving & Storage of Rapid City

8 305 évaluations

20 Deadwood Ave   Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

(605) 348-1151

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(605) 348-1151

20 Deadwood Ave
Rapid City, SD 57702
(Intersection of Deadwood & Omaha)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Best Uhaul location for 500 miles

Aden Schillig 
Évaluation :
5

Everyone was very nice and professional

Sarah Stednick 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Randel Probst 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kert Pedersen 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cal Christensen 
Évaluation :
1

I had to wait for a truck to be turned in to get a truck. Despite the reserved and guaranteed email the day before, I finally got my truck 2 hours past my reserved time. I had a 19 hour drive without cruise control in a new truck. I expect it was specifically ordered without it to save some money. This was a huge inconvenience for me and ridiculous that it wasn't available. Plus I had to drive 20 minutes to get the truck instead of 2 to get to my reservation location. Clearly customer focus is not a U-Haul concern.

Rufus Bishop 
Évaluation :
5

Easy to use. Trailer worked well, however kind of dirty. Staff was friendly and responsive.

Colton Bender 
Évaluation :
5

Male, that came outside was not professional but He was making remarks about a woman drivers pulling a trailer and making remarks is there any damage to the trailer. That is being discriminatory towards woman.

Peggy Two Crow 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GORDON KARELS 
Évaluation :
5

Excellent customer service with knowledgeable staff.

April Dawn Mathews 
Évaluation :
5

Paul did an amazing job helping me from the moment I walked in the door. Extremely personable and professional. Appreciate the great service thank you Paul

Dainon Varnadoe 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Dietrich 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Dietrich 
Évaluation :
2

Sat there for 10 minutes while employees were bull shitting. They helped the person behind me first. I'm assuming because it was a good looking woman. Dude didn't really know how to unhook the trailer so I had to show him.

daniel wenrick 
Évaluation :
4

Painless process. Very easy to book and use. Return was quick and staff was friendly.

Matthew McIntosh 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shane Foster 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Two Bulls 
Évaluation :
1

Dropped off 1 hr late on 24hr rental and got charged an extra day. picked up Friday at 6pm and dropped off Sat. a 7pm.

Ron Smith 
Évaluation :
5

The gentleman who helped us was great.

David Kreman 
Évaluation :
5

Merci!

Jamie Boje 
Évaluation :
5

Le client n'a pas laissé de commentaire.

wallace batiste 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey Masten 
Évaluation :
5

When I was driving uhaul my purse tipped over on floor. I got home and realized my billfold wasn't in my purse. I called talked to Mark he went to look and found it. The billfold would've blended in where it would be hard to see. There was a large amount of cash in it, you have a great and honest employee. I will highly recommend that location. Thank you Mark!

Elizabeth Carsten 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Allen 
Évaluation :
5

Great customer service!

Ian Tromp 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Sabrina Pourier 
Évaluation :
5

Excellent staff and location. Specifically, Bob, Paul, and Tammy.

SHAWN BOYLE  |  Expérience générale 
Évaluation :
5

The staff at this location is always friendly, helpful and prompt. I've come to this location many times and I thoroughly enjoy my experience coming here.

Nathaniel Glenney 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debbie jung 
Évaluation :
3

We rented a 5x8 cargo trailer twice in the last month. The first one was super old, beat up, & dirty. Anything that touched the trailer floor or wall had got dirty. It would be nice if it was rinsed out because I was hauling business merchandise & it made that kind of tough. Had to wrap all of the crates & boxes in blankets to keep them clean. The second one had wear & tear but was much cleaner. Our drop offs were quick both times, as was the pick up the 1st time. However, we had a reservation & waited a very long time to be waited on with our 2nd pick up. Like 45 minutes long. All of the other people in line were walk-ins. Your employees were having to hunt down rentals for people, etc. It got very irritating. I feel that you should have 2 lines. 1 for people with reservations who plan ahead & 1 for walk-ins. People who plan ahead shouldn't have to wait a long time behind others who didn't plan ahead. Your staff was very nice & accommodating & I am not trying to leave a bad review, but wanted to make this suggestions to have the 2 separate lines. Merci.

Tim and Stephani Cummins 
Évaluation :
5

The drop off was a great experience! Friendly staff and nice location!

Leslie Crittenden 
Évaluation :
4

Be sure renters know they are to refold and bag furniture blankets .

DUANE NICKLE 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Gooding 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LaQuanna Hawk 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA HUBER 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason Welch 
Évaluation :
1

I did use this location a lot in the past. But I will never use it again or even recommend anyone to use it. I will leave reviews on every site. The older, elderly gentleman was prejudice against myself. We were one hour late returning the equipment, but he was in a rage and upset. Seem to scare other staff as well. I had five people present. I didn't mind a late fee, but he wasn't having it. AND YES I AM NATIVE AMERICAN!!!!!!!!!!!!!!

Kevin Ramos 
Évaluation :
5

Awesome employees were helpful with the online check in process, switching to a better & safer vehicle for my needs, and making sure I understood all of the fuel gauges and functions of the van. I will definitely recommend this store to friends and family.

DILLON JULIUS 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Holm 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew Roy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAROSLAV VILOTNIK  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas Montoya 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JoAnn Parks 
Évaluation :
5

Nothing the Gentleman Austyn, was great did a self check out and self check in ! Even parked the trailer and assigned it to the spot ! Great job Uhaul!

mark freund 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE MCCALL 
Évaluation :
5

Prompt, courteous service.

Kimberly Moore  |  Expérience générale 
Évaluation :
5

These trailers need a jack on the hitch. If they need to be unhooked while loaded there's no way to do that. Also the floor in these trailers are way too dangerous and slick when dealing with snowy conditions.

Jared Kuka 
Évaluation :
5

Your service at this location is above excellent. I drove 105 miles to get to this location, by-passing other, closer locations in the process, because the quality of the equipment and the customer service are exceptional.

John R Sutherland JR 
Évaluation :
5

The best U-Haul in the Galaxy.

Eric Mix 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul Higgs 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Manuel Munoz  |  Expérience générale 
Évaluation :
5

This location was very well managed. The staff who assisted me were extremely polite and helpful and I appreciate the most excellent customer service . My only concern or complaint is that the rental truck had an oil leak and it stained my driveway in both my new location and my old location. I did report it upon return.

DONNA HUBER 
Évaluation :
2

Dirty truck, expensive, charged me for cleaning and made me fold the blankets when turning in the truck

Marcus Rivera 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAYNARD BULL 
Évaluation :
5

I dealt mostly with Mark and Tammy. Tammy was very helpful and knowledgeable about how the Ubox system works. Mark was extremely helpful and very pleasant during the actual pickup, trailering, and return of the 6 Uboxes I rented. Thanks so much for making the stressful process of moving easier.

Candice Lane 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Alvarez 
Évaluation :
5

The staff are always amazing and attentive to customers and knowledgeable on all they do. They are very amazing staff.

Bronson Reece 
Évaluation :
5

Excellent service à la clientèle

Wilbert Woodson 
Évaluation :
5

Excellent service.

TROY DUBOIS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jessica Eide 
Évaluation :
2

The person who met us at the door was dressed in full tactical gear. I originally thought he was security and wondered why they need security on a Sunday morning. He was pleasant but did not have the knowledge of how to accept returns. He was going to just have us leave them without getting an order number or name.

Mike Buckingham 
Évaluation :
5

friendly and courteous staff.

James Manley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy Snyder 
Évaluation :
5

Everything was great..

Richard Lundstrom 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHERI PEXA 
Évaluation :
5

Better signage for where to drop-off rental return.

Gary Muelling 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy Cheever 
Évaluation :
3

I reserved a 10' truck and the day of. Was told they couldnt provide me a 10 foot truck and gave me a cargo van instead, and still charged weekend rate. I thought if reservation couldnt be met $50 would be get paid on my behalf.

Paul Evangelista 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry Steffen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

johnna bordeaux 
Évaluation :
5

They were very quick and thorough.We dropped the truck of and after a quick inspection we were on our way. Gentleman was pleasant to talk too.

DUANE LASSEGARD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheila Mckinstry 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMIE GRIGGS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kc kopaska 
Évaluation :
5

Le client n'a pas laissé de commentaire.

marvin lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo Greynolds 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aylon Dagan 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alvin Umphfres 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eileen Desmond 
Évaluation :
5

Nothin it was so easy

Toby Cernick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tate Schweitzer 
Évaluation :
5

They were professional and polite, answered every question that I asked. I pulled the 6x12 trailer with a 2022 Nissan Frontier, it pulled like a champ. The trailer had new tires. Would definitely rent from again. THANKS!!

Stephen Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen Weisbeck 
Évaluation :
4

Keep customer info on file for 1 yr. I've rented several times from this location in the past 6 months and each time have had to re enter my person info. It's time consuming and a pain in the a…!!!

marei Kingi 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darrel Bleeker 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy Lindsey 
Évaluation :
5

Front desk staff was and always has been super friendly and helpful

Melissa Stetser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Bensinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Bensinger 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry Odegaard 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Mccaskell 
Évaluation :
3

I moved my belongings out a week after I had made my monthly payment. I had asked if it would be possible to prorate my payment since it was only a week. The gentleman who helped me was very rude about it. A little help with customer service skills goes a long ways.

Angela Pickett  |  Expérience générale 
Évaluation :
5

Excellent people to work with!

Brian Essam  |  Expérience générale 
Évaluation :
5

Keep up the great customer services!

Rodger Chambers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad Umlauf 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory Cagle 
Évaluation :
5

Agent was very receptive and helpful. He met me immediately i pulled up outside and i didn't have to go inside the office. Return was smooth and quick.

Geoffrey Milimo 
Évaluation :
5

Make sure everything works: Seatbelts, cupholders, brakes.

steve searcey 
Évaluation :
5

The staff at this location is absolutely friendly, helpful, and welcoming. It was such a pleasure doing business at this location.

Shyanna Thompson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Montgomery 
Évaluation :
5

Fast & friendly excellent service.

STEWART MEHLHAFF 
Évaluation :
4

Good friendly service.

Ron Coates 
Évaluation :
5

No major improvements that I can think of, just want to say thanks for the understanding and ease of extensions every time I came in. Maybe one small thing, let customers know the vehicle is being tracked. I kept getting notifications from my phone that there was a tracker nearby. I figured it was just uhual so they can keep track of the vehicle, but it might freak out others if their phone does the same. (My phone gave me the option to force the tracker to make beeping sounds so I knew where it was coming from)

tyler oconnell 
Évaluation :
5

Outside of the van being a little dirty, it made the trip to Sioux Falls and back with no issues.

Ralph Grahek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua Green  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DWIGHT VANGORDON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Penny Magee 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crystal Hultquist 
Évaluation :
5

Excellent new vehicle liked all of the options think it is a perfect vehicle for u haul to provide to their customers

Thomas Briggs 
Évaluation :
4

Overall it has been between average and above average... But whenever I have dealt with the Deadwood Ave site it has been fantastic. (Have had a variety of challenges over the last two years with different sites, scheduling etc. But it ultimately has been worked out. Just very stressful during what is already a stressful process.)

Anne DeMersseman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA STAMMER  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex Purcell  |  Expérience générale 
Évaluation :
4

All was good, except there was a metal beam that was difficult to get around to move some items into the unit

Adam Vawter  |  Expérience générale 
Évaluation :
5

After a cross country 26' truck and car trailer move BUT not being assigned a garage at our new location Uhaul storage was our option. After being assigned a garage moving out of storage was in increments until the final larger items. There was payment to December 4, 2023 with move out/empty on November 21. Sadly policy is no refund of unused paid for days!

doug kraft  |  Expérience générale 
Évaluation :
4

After 7 years it was nice to open up my unit and it was very clean. Not insects or issues at all. Merci.

Alicia Villa  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nina Hoops  |  Expérience générale 
Évaluation :
5

Staff very nice and explanations well done

MARVELLA BRAVE BIRD  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

laura thomas  |  Expérience générale 
Évaluation :
5

UHAUL IS AWESOME!

Michael Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Kline  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry Dietsch  |  Expérience générale 
Évaluation :
5

The gentleman who checked me, Damian, from Georgia, if I remember, was very helpful, answered my questions on insurance and I ended up purchasing a lock, as my personal lock was ill shaped for the job.. I mentioned how the Attic and other local places were not open on Saturdays and their availability was limited as well for getting into and out of on my own time. I also met Beau, from St. Francisville, (I used to live in Louisiana as well) outside the storage area. We talked and shook hands, very friendly and helpful. Shared stories of the advantages of living in Rapid, compared to the South. I felt welcome and accepted as I needed a place to store my belongings as I was moving into an apartment the upcoming week. I had ZERO problems, difficulties or concerns each and every time I visited the site to move my belongings. Have used Uhaul numerous times, from renting trailers for statewide moves, to storage areas, even to only purchase packing boxes/tape. UHAUL has set worldwide standards for moving and storage, and I will ALWAYS pick them over any other local or national business.

SPENCER CALDWELL  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul Bealor  |  Expérience générale 
Évaluation :
5

Everything was explained up front No hidden costs, and other storage facilities were appointment only for Saturday

SPENCER CALDWELL  |  Premières impressions 
Évaluation :
5

The lady behind the counter was sick and overheated and she was still very polite. She showed me my storage locker and was very helpful even after being verbally abused by another customer.

Charles Tedder  |  Premières impressions 
Évaluation :
5

Very satisfied

MARVELLA BRAVE BIRD  |  Premières impressions 
Évaluation :
5

Staff was very friendly especially when we realized we did not get the right size unit for what we were hauling they're very helpful of upgrading us and showing us where the new storage unit was at

Ashley Gemmecke  |  Premières impressions 
Évaluation :
5

Great place great people

Jeff Stephanoff  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian Dodson  |  Expérience générale 
Évaluation :
4

I had problems with trying to do my move in from the app. When I arrived at the facility, staff was very helpful trying to get my process completed. I do wish I had known that everything had to be pushed up a ramp to get to my unit, But fortunately we had a younger person with us that assisted. But overall the staff was very very good.

Anne DeMersseman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY ENGELSTAD  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sonya Orr  |  Expérience générale 
Évaluation :
5

This the second time I've rented a storage unit from the Rapid City location. The staff is friendly and very helpful. Storage unit was clean and ready on time when I needed to move in.

Ryan Siedschlag  |  Expérience générale 
Évaluation :
5

Great folks and facilities!

Joseph Williams  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDRA WILLIAMS  |  Premières impressions 
Évaluation :
5

I would recommend the U-haul of Rapid City to everyone. I had an issue and they went out of their way to help me with my issue. Thank you to all the great staff.

Rhonda Parker  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cody Cundall  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Andresen  |  Expérience générale 
Évaluation :
5

Everything was to my liking and I would use U-Hal again Thank you for a great job

ramond randolph  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bill Knipmeyer  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne Sander-Cederlof  |  Expérience générale 
Évaluation :
4

The monthly fee kept going up every year, seemed unnecessary.

Richard Roberts  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse Armstrong  |  Expérience générale 
Évaluation :
5

Everything was good and I would used uhaul again for moving

ramond randolph  |  Premières impressions 
Évaluation :
1

I had a storage unit at this location and everything was fine I actually moved out before my 30 days . Next thing you know they decided to charge my card $143 and to make it worst the very next morning I get an email from uhaul with a receipt stating that I didn't get charge nothing. I called and they kept transferring me to other people that couldn't help me and pretty much took my money for no reason. Don't rent from these people. I promise you'll regret it unless your ok with them over charging you. What a bad experience never again . You don't have to take my word for it and go and rent from these people and soon enough you'll be putting a horrible review just like me.

Marvin Medina  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Norman Afraid of bear  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan jackson  |  Expérience générale 
Évaluation :
5

Tammy was wonderful!!

Gwyn Schleuning  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald guy  |  Expérience générale 
Évaluation :
4

We had storage there for a long time. The rates kept going up and up. I felt like I was always getting rate increase mailings. Other than the increasing rates we were happy with U-Haul

krissa hooten  |  Expérience générale 
Évaluation :
4

There was a mouse outside my unit however the rest is fine. It is too expensive: I pay that price for a unit four times the size across town.

Melody Walter  |  Expérience générale 
Évaluation :
4

I wished there was a light in the unit itself. The ramp from the dock was somewhat difficult to move things due to the steep grade, especially going down. Sorta wished there was a service elevator for getting the biggest and bulkiest items like couches down from the second floor. Otherwise had a fantastic experience with this facility. I loved the free-to-use carts this facility offered, they made things a lot easier.

Riley Matheson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas Lamere  |  Premières impressions 
Évaluation :
5

Very thankful to the staff that made the whole process so easy!

Adan Munoz  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlese Atkins  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlese Atkins  |  Premières impressions 
Évaluation :
5

Great staff and very helpful even when the storage fell behind in payments

Stephen Feild  |  Expérience générale 
Évaluation :
5

I appreciate the cleanliness of the facility. The staff gets extra credit for helping a person with physical disability use an easy to access locker.

Susan cee  |  Expérience générale 
Évaluation :
5

Very helpful friendly staff!

rene zospah  |  Premières impressions 
Évaluation :
1

Had my payment set up for the 14th and i always got over charged I had the money in the bank and it is to expensive

deneva wickoren  |  Expérience générale 
Évaluation :
5

Employee that helped me was very friendly and helpful.

Linda Castaneda  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia Dowty  |  Online Move In 
Évaluation :
5

Tamara and Ray at this location helped us so much with getting us accomplished with what we needed to do without added stress to our current life situation. I want to thank them so much. I have been using uhaul for many years. By far this has bewn the best staff and location we have ever been too. Merci.

Louise Ndolo Hermann  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheryl Montgomery  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

trisha osborne  |  Expérience générale 
Évaluation :
5

The storage and access to my unit worked perfectly for my schedule. The employees were very approachable, personable and helpful whenever I had questions or needed assistance at the Rapid City facility. I have used Uhaul services for many many years and will continue to do so as the need presents itself. Thank you for keeping my property safe, clean and dry all the way from storing to transporting. I love your packing products. I have used your boxes, dish wraps and dividers, mattress and tv covers, tape with dispenser and heavy duty lock. All of these items were of great quality. The boxes are priced reasonably while the others add up quickly. I find these novelty items to be extremely beneficial and will continue to use them. I am very thankful for your business, locations and products. My job and life style requires me to need them on average every 2-3 years. I greatly appreciate you. Sincerely, Melissa Pierson

melissa pierson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrique Salazar  |  Expérience générale 
Évaluation :
5

I arrived on a unexpected situation the employees were very nice helpful and understanding. The entire staff that was on duty the day I went was the best. Thanks for having awesome employees

Deanna Perry  |  Premières impressions 
Évaluation :
3

I know your space is limited but the ramp to the 2nd floor is very hard to maneuver safely up or down. But it's a nice, secure facility

Steven Powell  |  Premières impressions 
Évaluation :
5

Very good experience, great team and very helpful.

Brian Essam  |  Expérience générale 
Évaluation :
5

Very helpful staff, great experience for us.

Brian Essam  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy Sia  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAKOTA BROWN-RUTTER  |  Premières impressions 
Évaluation :
5

Very nice facility.

Constance Benson  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrienne Durand  |  Online Move In 
Évaluation :
5

I have used them a few times over the years for storage and rental trucks. I would HIGHLY recommend them.

MAUREEN MARONEY  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James Sellars  |  Premières impressions 
Évaluation :
5

Thanks for getting us a unit when we needed it Staff was awsome

ROBERT BARTLEY  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly Johnson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

timothy vander heide  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel ray  |  Expérience générale 
Évaluation :
5

Tamra is the best! Went over and above in customer service. I will definitely use this again and recommend it! Je

Dawn VanHoepen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer Kelly  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

susan weiner  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Winney  |  Premières impressions 
Évaluation :
5

Very happy with my storage facility!!

ELAINE JENSEN  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica Mogensen  |  Premières impressions 
Évaluation :
5

Your staff is fantastic!

Autumn Swenson  |  Expérience générale 
Évaluation :
5

Everyone was fast, friendly and made the whole experience a pleasure!

Matthew Childs  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorthy Jacques  |  Expérience générale 
Évaluation :
1

Spoke to Sean on phone about returning trailer, needed to get a storage unit to empty trailer first, he said he had 5x10 units only two left, I said I would take one. He said he had all the info he needed from the trailer reservation, asked if I wanted to use the same credit card, I said yes, he said I was all set. Came in the next day, they said they didn't have a storage unit reserved for me and didn't have any 5x10 units left. Had to get larger unit for twice as much money AND had to push heavy carts up steep ramp to 2nd floor.

Tom Collier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia Hayes  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael Never Misses A Shot  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rachelle Schlenker  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Hazen  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRITTANY HARGENS  |  Premières impressions 
Évaluation :
5

Far exceeded my highest expectations.

Martin Webb  |  Expérience générale 
Évaluation :
5

Due to banking error, my payment was not made by the bank, resulting in unneeded stress. I went, with proof in hand, to plead my case. The late fee was removed, and my services continued. Evidently, I am not the only person with issues at WF. I thank Tammy for her patience. She's a gem.

angela miller  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca Rosser  |  Premières impressions 
Évaluation :
5

I can't say enough about Uhaul in Boise, Idaho and Rapid City, South Dakota. I had an issue causing my one way move be delayed by several days in Boise. They locked up for me and I was able to go locate the truck and simply go about my trip. I was so worried but all was well and no extra fees. Thank you for making sure all was okay.

Erin Van Norsdall  |  Premières impressions 
Évaluation :
5

The employee that helped me yesterday was very courteous and helpful. He did a good job.

Anna Brought Plenty  |  Premières impressions 
Évaluation :
5

The Staff at this location we're so nice and helpful. Morgan, Tami and a few others gave top notch Customer Service. I highly recommend them and would give them 10 Stars if I could. Sincerely NS

Natile sellner  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco Padilla  |  Expérience générale 
Évaluation :
5

Good people good service Green Building nice place enough said

Daniel Blackmore  |  Premières impressions 
Évaluation :
5

Very helpful & friendly staff. Impressed with security measures. Facility is very clean & we'll maintained. Super convenient.

Michele Caswell  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Fleming  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan Chandler  |  Expérience générale 
Évaluation :
5

The person who helped me switch from one unit to another was courteous, friendly and a pleasure to do business with

Lory Molino  |  Online Move In 
Évaluation :
5

Thank you so much for being open a day after Xmas and for Morgan Lewandowski making feel so reassured and comfortable with the move in.

dayna fast horse  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Gold  |  Expérience générale 
Évaluation :
4

Some one couldve scooped the snow from loading dock was slippery and dangerous !!! Doors to get to ramp have no hold open feature Very difficult to move item in with doors not staying open I used bungee straps eventually Thank you

David Hazen  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony Carter  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy Anderson  |  Premières impressions 
Évaluation :
4

We wouldn't use any other! Thank you very much,your greatly appreciated !

GERALDINE BROWN  |  Premières impressions 
Évaluation :
5

This U-Haul location went above and beyond my expectations! The staff couldn't be more helpful and friendly. Even though it was always super busy, I was greeted right away and had little to no wait time. Props to the Manager, I've never seen anyone handle irrational customers and crazy situations so well !!

Renee Davis  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Routhier  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim Ford  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rimon Donian  |  Premières impressions 
Évaluation :
3

Expensive

Valarie Boal  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONNA SCHMIDT  |  Expérience générale 
Évaluation :
4

The unit was too small, so after leaving I decided against the 5x10 storage unit. Which also meant that I returned the trailer that I rented early too. Just less space than what I needed.

Jerry Armstrong  |  Premières impressions 
Évaluation :
5

Best customer service and help ever!

David Forsythe  |  Premières impressions 
Évaluation :
4

Your phone number you have on the sign up page is wrong.

laura thomas  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tony Carter  |  Premières impressions 
Évaluation :
5

These Guys are incredible!!! Super helpful.

Renee Davis  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CIndy Squires  |  Expérience générale 
Évaluation :
5

Great people working here. Very nice.

scott anderson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven Johnson  |  Premières impressions 
Évaluation :
5

Wish they were not loosing their outdoor storage

Francis Drab Jr.  |  Expérience générale 
Évaluation :
4

I think your storage rates a rather high and I really couldn’t afford to keep my things there any longer

jeanne Van Alstyne  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Routhier  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Knutson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail Behrns  |  Expérience générale 
Évaluation :
5

I appreciate that the GM's number was posted for after hours issues.

Adam Christianson  |  Online Move In 
Évaluation :
5

Morgan is one Amazing young women❤️❤️

Elizabeth Gordon  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew Windenburg  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ronald guy  |  Premières impressions 
Évaluation :
5

Kind, courteous and helpful staff!

Kyle Geddes  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edward BARR  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

gwen mccormick  |  Expérience générale 
Évaluation :
5

It is full of customers. Not any units left for new customers, although quite a large facility.

Dorthy Jacques  |  Premières impressions 
Évaluation :
5

Morgan was very helpful

Michael Johnson  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Paul  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail Behrns  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Windenburg  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen Wesolick  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris Ahlers  |  Premières impressions 
Évaluation :
1

I was booking online and had a question on the RV storage size Large 13' x 33' x 99'. I wanted to know if this area was large enough for my 33 ft bumper pull travel trailer. I called the location and no one ever answered the phone at the location. I used the chat feature on U-haul and your rep had a difficult time getting an answer. The "manager" told your rep that space was large enough. So we hauled our trailer from our hometown of Watford City, ND to Rapid City, SD only to be told that storage spot is not large enough. I want U-Haul to reimburse us for the inconvenience for our gas of $200.00.

Danny Barnard  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa Fancher  |  Premières impressions 
Évaluation :
5

Very nice and convenient.

Robin Fowler  |  Expérience générale 
Évaluation :
5

Always so helpful an professional.

Suzette Corpier  |  Premières impressions 
Évaluation :
5

Morgan was great and kept up with us throughout our move. Wonderful job. Thanks a lot.

Robert Gaudino  |  Premières impressions 
Évaluation :
5

It was great to see the owner step up and serve his customers!

Shirley Bartolotta  |  Premières impressions 
Évaluation :
5

Great storage and excellent customer service. Merci.

Leonel Pena  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Graves  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pat starkey  |  Expérience générale 
Évaluation :
5

Great staff and excellent customer service.

Leonel Pena  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryan christopher  |  Expérience générale 
Évaluation :
5

I'm fully impressed with all aspects using U-Haul, from scheduling a truck, to reserving storage, and the App all makes it so easy to track and make changes .... Thank You U-Haul Also, BIG Thank You to Tammy there is Rapid City Storage Facility

Dave Ekman  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM KNIGHT  |  Premières impressions 
Évaluation :
5

Great, professional, caring, friendly staff and your equipment and facilities are top notch!

Rodger Alan Chambers  |  Premières impressions 
Évaluation :
5

I recommend storing with Uhaul very convenient, facility has everything you need. Great experience.

Chris Brady  |  Online Move In 
Évaluation :
2

I was unaware that U-Haul would not prorate my month of storage. I've been quarantined twice and was able to get my last six boxes out five days into the new month, leaving 25 days unused. I was doing the responsible thing and staying in for the safety of your staff and other customers and now I have to pay for 25 days of unused time. This is absolutely the worst costumer service I have ever seen. I am now paying for something I don't have access to as I've given my key back and you will re-rent and get more money for, essentially double dipping. I have moved with you twice this year alone not to mention at least 10 moves in the last 20 years, it is so frustrating to see that my $72 is worth more to you than a long time loyal customer, not to mention doing the right thing during a global pandemic. I have lodged a formal complaint and am waiting to hear back on a resolution, I hope that one can be made. This is absolutely ridiculous. #Uhaulfamous ...indeed.

Rebekah Hale  |  Expérience générale 
Évaluation :
3

No Comment

John Carlino  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald Darcy  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra Keith  |  Premières impressions 
Évaluation :
5

Personable and professional.

les evjen  |  Premières impressions 
Évaluation :
2

The storage unit we reserved wasn't available. We had to take a different one that had stairs. One of our helpers couldn't use stairs. We had to have things moved in order to drive our trailer thru the lot. Both people working did their job but didn't explain or apologize for not having the unit we had reserved. It was frustrating.

Kari Bullion  |  Premières impressions 
Évaluation :
5

Always a clean area. Tammy was extremely friendly and helpful!

Desire Tomek  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WAYNE PETERS  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lindsey Reed  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lois hartmann  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Virginia Reed  |  Expérience générale 
Évaluation :
5

New management is very helpful. Keep up the great work

ANTHONY CUZELA  |  Premières impressions 
Évaluation :
5

I needed storage that would not freeze but didn't necessarily need temp controlled. This was wonderful and so much cleaner than most outside storage units that get dusty and dirty. It was also nice to be able to use the carts so you don't have to carry everything to the unit.

Marcy Jones  |  Expérience générale 
Évaluation :
5

Thank you for all your professionalism kindness and hiring such stellar employees who were so spot-on with helpfulness and problem solving. I'm honored to have met you. God bless you and take care. Thanks again, best regards, Samantha Fisher

Samantha Fisher  |  Expérience générale 
Évaluation :
5

Best customer service ever!!! Can't remember the girl's name but she was the best worker ever!

Evon Kindness  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ami Coleman  |  Premières impressions 
Évaluation :
4

The physical location and staff were convenient and great. Staff were friendly, polite, and helpful. Unfortunately, the outdoor storage option failed to fit the website's description and our needs. Access was limited to store hours only. U-Haul employees locked and unlocked the gate each morning and night. Tenants did not has afterhours access or the extended our similar to indoor storage.. Our 33 feet of space was limited by storage crates placed between the building and the rented lot space. The outdoor storage setup is definitely more ideal for a passenger vehicle over a RV or trailer. The owner does offer a military discount of 10 %, which is nice. Overall, above average experience. Unfortunately, the outdoor storage limitations caused us to move on within less than a month.

JULIA SKELTON  |  Expérience générale 
Évaluation :
5

Rapid City, SD. U-Haul is the Best storage facility I have experienced, all staffing are professional and very helpful. Very clean and well maintained. THANK U! U-Haul of Rapid City SD. Randy W. August 16th 2020.

randy witkop  |  Expérience générale 
Évaluation :
5

Thank you! That is all

alec little  |  Expérience générale 
Évaluation :
4

staff answered my questions and got me in and out with no problems

Baron Cooke  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethleen Iron Cloud Two Dogs  |  Expérience générale 
Évaluation :
5

Good job.

LESTER REES  |  Premières impressions 
Évaluation :
5

Terrance was very helpful and I appreciate his help very much!

Jessica Russell  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Miller  |  Expérience générale 
Évaluation :
5

Excellent customer service skills from every one.

Fred Eisenbraun  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry Dahl  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie Walno  |  Expérience générale 
Évaluation :
1

Way too expensive for the size, no lights in the storage room. Just not satisfied at all. I'd recommend for a truck or trailer but not for a storage unit. Other storage facilities are cheaper and more accessible.

Misty Weiler  |  Expérience générale 
Évaluation :
5

The staff was always friendly when you came in.

Linda Parsons  |  Expérience générale 
Évaluation :
5

Above and beyond the norm, very polite and highly professional. THANK U! Uhaul of Rapid City, SD. 05-12-2020 R. W. .

Randy Witkop  |  Expérience générale 
Évaluation :
3

They charge you for things that are actually not available ie. Dumpster

Dwain Thompson  |  Expérience générale 
Évaluation :
3

So my experience was great in terms of customer service. The facilities are clean. However why in the heck is there a support beam in the middle of the hallway blocking my unit? It definitely was a hindrance. I worried about scratching or ruining my larger belongings. Very inconvenient. And despite everything else being great, this really ruined the experience. Like no thought was put in to how they built this place. Now I have to work my way around it when I move out of storage too. What a pain.

Mckenzie Meeks  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bonnie Walno  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alex barnes  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregg Jankord  |  Expérience générale 
Évaluation :
4

The facility was well secure but the location of my storage unit had poor lighting

DOUG NOYES  |  Expérience générale 
Évaluation :
5

Aucun

Jason Thomas  |  Expérience générale 
Évaluation :
5

Great, super friendly staff!!

Angela Villegas  |  Expérience générale 
Évaluation :
5

Everyone was helpful on the phone and in the store

Verna Mcpherson  |  Premières impressions 
Évaluation :
5

Customer service rep was very friendly and explained things very well!

Caitlin Vanderheide  |  Premières impressions 
Évaluation :
5

Super helpful and friendly staff.

Brian Hill  |  Expérience générale 
Évaluation :
5

Aaron was extremely helpful when I called to arrange storage and an additional truck rental. Terrance was so friendly upon our arrival. Great customer service from this location!

JEAN MARTIN  |  Premières impressions 
Évaluation :
5

Excellent service! Everyone was so helpful

Jacob Behara  |  Expérience générale 
Évaluation :
5

Clean, secure , and great staff, thank you

CAROL BERRY  |  Expérience générale 
Évaluation :
3

Upon getting the unit, staff was helpful. Office closes a little early. Staff (3)was locking up as we arrived to empty the unit, saw us and disappeared without asking if we needed help while I parked.

Vincent Danner  |  Expérience générale 
Évaluation :
4

Everything was fine.

Craig Malon  |  Expérience générale 
Évaluation :
5

The best haul location I have ever used!!! Amazing staff.

Joshua Myers  |  Expérience générale 
Évaluation :
4

Everything is great other than the reason for no longer using storage unit is it’s too pricey.. I now have a much larger storage unit for half the price that is also a secured facility..

Matt Becker  |  Expérience générale 
Évaluation :
5

I've been pleased with service for the past 9 years! Merci!

tamara daniel  |  Expérience générale 
Évaluation :
5

Paul and Tammy were amazing! Excellent customer service! I wouldn't go anywhere else

Jason Lesmeister  |  Expérience générale 
Évaluation :
5

Everyone was helpful and courteous. Thank you!

tom Hilt  |  Premières impressions 
Évaluation :
5

Wonderful facility! I had precious heirlooms and antiques,,,,, I felt secure using your storage room! Merci.

Mary Gould  |  Expérience générale 
Évaluation :
3

They put me on the second floor: 1) My age 74 2) lighting would not stay on to see to sort 3) incline to get my boxes, bins, etc to my car & bring them back until renting trlr to take to Ogden UT

VERNA MCPHERSON  |  Expérience générale 
Évaluation :
5

Staff were professional and helpful. I would use this store again and refer anyone with a need there. Thanks to U-haul of Rapid City.

milton white  |  Expérience générale 
Évaluation :
5

It is obvious the owners take great care of this place.

Jonathan Harms  |  Expérience générale 
Évaluation :
5

I had rented a U-Box and just needed to empty it, but the site was clean and organized and the staff was friendly, helpful and efficient.

Ken Larsen  |  Expérience générale 
Évaluation :
3

I am 74 years of age and they gave me a storage unit on the second floor with a huge ramp. I guess because I was not going to be there beyond 30 days that they decided to put me on the second floor.

VERNA MCPHERSON  |  Premières impressions 
Évaluation :
5

The gentleman who helped was extremely patient and helpful

Neil Blotske  |  Premières impressions 
Évaluation :
5

Great manager top staff

Jeff Stephanoff  |  Premières impressions 
Évaluation :
5

Great place helpful staff and manager.

Jeff Stephanoff  |  Premières impressions 
Évaluation :
3

Price has way to high and too many communications were sent by mail if you were paid up or not. That is why the app is in place.

MOLLIE GABRIELSON  |  Expérience générale 
Évaluation :
5

merci

Kevin Callahan  |  Expérience générale 
Évaluation :
4

great facility! the 24 hour door needs repair to enable after hours access.

richard carlson  |  Expérience générale 
Évaluation :
4

.

Barb Holdsworth  |  Expérience générale 
Évaluation :
5

Great people to do business with!

Steven Depuydt  |  Expérience générale 
Évaluation :
5

One of the finest storage facilities I've ever had the pleasure of utilizing, clean, very well managed, customer service is the best, Konrad and his team of professionals are awesome!

Dani Chapman  |  Expérience générale 
Évaluation :
5

Very clean, safe and convenient. The staff is exceptional. Friendly accommodating and professional. Highly recommend for all moving and storage needs.

Jack Sherman  |  Expérience générale 
Évaluation :
5

Staff & facilities were excellent! Went above and beyond all our expectations. Would highly recommend this user friendly establishment! Merci.

ken miller  |  Expérience générale 
Évaluation :
1

Will not use U-Haul again !!!!!

James Fletcher  |  Expérience générale 
Évaluation :
5

The guest service was great! Clean, neat facility.

Lynda Sutter  |  Expérience générale 
Évaluation :
5

I had a UBox shipped to RC and stored for 3+ years at their facility. I just recently unpacked the box there. Every step of the operation was effortless, smooth and trouble free. Thank you RC!

Dan Duddy  |  Expérience générale 
Évaluation :
5

Very courteous, professional and accommodating.

Jack Sherman  |  Réservation 
Évaluation :
5

Good experience. I would use U-Haul again in the future.

robert jones  |  Expérience générale 
Évaluation :
5

The service was fast and friendly. It was easy to get to my storage unit but it felt secured. I love the carts that are available for moving heavy items!

Sarah Seamons  |  Expérience générale 
Évaluation :
4

The only comment I would have is the ramp going up to the second floor can be a bit difficult getting things up and down if heavy. All in all very good.

JAMES HUGHES  |  Expérience générale 
Évaluation :
5

Best ever

Camille Alden  |  Expérience générale 
Évaluation :
5

I received calls to confirm my reservation which was very helpful. The customer service on both ends was great!

Sarah Seamons  |  Réservation 
Évaluation :
4

Great service!

Monica Kelly  |  Réservation 
Évaluation :
5

great service

CLARA ZECHIN  |  Expérience générale 
Évaluation :
5

Great place. Have used storage and also trucks for moving. Always excellent service! Merci les gars!

MOLLY MATTHEIS  |  Expérience générale 
Évaluation :
4

We found this facility to be a clean and safe placce.

NANCY WARD  |  Expérience générale 
Évaluation :
5

The manager was extremely helpful and went above and beyond expected service.

Susan Zaffuto  |  Expérience générale 
Évaluation :
5

Awesome staff! Clean facility! Very accessible for all your storage needs.

ken miller  |  Réservation 
Évaluation :
5

All the staff were super helpful. The facility is great. Very clean and accommodating. I would recommend this place to all my friends and family. Moving sucks but, this place made it so much easier!

Elaine Black Horse  |  Réservation 
Évaluation :
4

Konrad at the Rapid City UHaul was very helpful. They were extremely busy due to the Bike Rally. The location in RC is awkward but it is what it is. Phone system for UHaul is horrible!

JAMES MEAD  |  Expérience générale 
Évaluation :
5

Great staff, very convenient 24 hour access, and climate control made uhaul storage perfect for me. It's a little more expensive than other storage, but it was well worth it for what I received.

jacob bohlmann  |  Expérience générale 
Évaluation :
5

Cost way to much!!!!

evelyn holcomb  |  Expérience générale 
Évaluation :
5

Great people. Great service. Great experience!!

OZLEM ORHUN  |  Expérience générale 
Évaluation :
5

Customer service was excellent. Professional and experienced. I will recommend U-Haul to my friends.

barbra gardner  |  Expérience générale 
Évaluation :
3

There were issues with my stay but the staff was very friendly, and very helpful, and took care of business for me so that in the end I did leave satisfied.

becky alvarez  |  Expérience générale 
Évaluation :
5

.

Kahl Singler  |  Expérience générale 
Évaluation :
5

Wonderful facility and people

Christina Campbell  |  Expérience générale 
Évaluation :
5

The owners and staff are so helpful and friendly at this location! We could not have asked for a better experience with a moving and storage company.

Meagan DeLuca  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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