Customer Reviews for U-Haul Moving & Storage of Raynham

3182 évaluations

35 Cape Rd   Taunton, MA 02780
(Rt 24-Exit 13b)

(508) 824-9503

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(508) 824-9503

35 Cape Rd
Taunton, MA 02780
(Rt 24-Exit 13b)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

The best haul ever!

LYNNE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alura T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG B. 
Évaluation :
5

Service and vehicle were great

ANDREW H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN G. 
Évaluation :
5

Needed truck same day. Although could not obtain one at initial location was re-routed to another local supplier with minimal time lost. Thanks. The only hiccup was on return. A sign at equipment return area told me to wait in the vehicle for assistance. This didn't happen so obtained help inside building.

ALLAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savannah D.  |  Premières impressions 
Évaluation :
4

Y'all be fuckin me with these charges that don't make sense

ALEXANDER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo M. 
Évaluation :
5

The manager was very helpful, courteous and friendly. The van was clean and ready to go. Outstanding service!! Thank you

KARENMARIE R. 
Évaluation :
5

Very helpful, friendly and clean

ALLYSON D. 
Évaluation :
5

The staff that assisted me, Shara was very knowledgeable and helpful. It was a very nice experience. I would definitely recommend and always come back when I need moving services. Thank you guys!

OYEWALE D. 
Évaluation :
5

Thank you and I will choose you again.Derrick Blocker.

Derrick A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARGARET E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TONNIETTA D. 
Évaluation :
1

I rented a pickup truck for a couple hours and unfortunately had a mishap and damaged the tailgate. I called my insurance company who took the info and said I was covered no problem, advised me to return the truck and they would take care of everything, great! When I returned the truck mind you after just being involved in an accident, the boy at the counter was visibly angry and huffing and puffing when I told him about the incident and that I already filed a claim with my insurance company. He was rude, angry and very much unprofessional and threatened me with court etc...Never again Uhaul will I rent from you again I will be posting the encounter on social media.

WILLIAM L. 
Évaluation :
3

Vehicle had asphalt pieces in bed of truck when I rented it, smelled of smoke and had tobacco remnants inside that I took images of and provided to U-Haul when I picked up rental. There was a rip that looked like a wild animal tried to get out of cabin of truck behind driver side, and the vehicle ran rough, w light on requiring oil be changed soon.

Elana G. 
Évaluation :
5

It was an easy and good experience

Amy T. 
Évaluation :
5

I have rented 3 times from this location in the past 2 months and each time they have provided excellent service along with trucks in great condition. Team was professional and courteous.

STEVEN C. 
Évaluation :
5

Nothing. Both Jessica and Alexandria were great . Rented a 12 foot utility trailer . Dealt with both on different days. They were so professional and courteous. Lucky to have them as employees.

ROBERT L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JANET G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE B. 
Évaluation :
5

I say the employees were really respectful went above and beyond to help me meet my deadline for a truck would definitely recommend

christian R. 
Évaluation :
3

You guys need more amicable and friendly customer service associates

JEAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
5

Manager was easy and great to work with

PHILIP T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACY-ANN M. 
Évaluation :
1

Manager was rude and disrespectful almost refused to rent me the equipment.

SAMUEL M. 
Évaluation :
5

Find a way to change the position of the blackest without breaking a seal. They actually blocked the loading of the final cabinets onto the truck.

Jeffrey K. 
Évaluation :
1

My reservation was changed - had to go to a location which was over 35 minutes away (one way) - twice, second time to drop the trailer off. I was requested to arrive early as my Pickup time was close to closing time on weekend - I arrive 20 minutes early , and they changed my pickup time again. The trailer vehicle wheel straps were in rough shape but most importantly the ratchet mechanism was so rusty, injured my right thumb. This one is my fault as I was not wearing gloves, which I put on thereafter. This experience was suboptimal.

HASSAN Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
5

Staff was great and friendly, they knew what they were doing.

SUSAN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michele M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie E. 
Évaluation :
5

Not sure if it was a manpower situation but the equipment could've been Cleaner. The manager of the Raynham location was excellent

JEFFREY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul M. 
Évaluation :
1

I was told the wrong time that they close. Wasn't told about having to be at the location in to check out. Wasn't told much info at all and the wrong info

CORY C. 
Évaluation :
1

This is an error I made no such rental

James E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
4

I waited outside a long time in the van I rented, to complete my return once I got back to the center. Otherwise the experience was quite positive and the van was excellent. I'd rent from this location again.

WILLIAM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER S. 
Évaluation :
5

It wasn't easy for me when it came to return the van. Like enough l was help by another customer who was returning the his van on how to go about on the internet. Next time l will me sure l return it when there is someone who can help me in the office.

MARY K. 
Évaluation :
5

Jordan King is a tremendous representative of U-Haul. He provides exceptional customer service, works very hard and is unfailingly pleasant and courteous. If you have a corporate bonus program, I highly recommend you carve out a hefty bonus for him before some other company poaches him. Thanks for the opportunity to comment, Bill Campbell

WILLIAMHENRY ROL C. 
Évaluation :
5

The conditions an cleanliness of your vehicles

ZACHARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
1

I can't believe how poor your customer service is. I booked everything online how the reservation I went to the shop to pick up the truck the online wasn't even working. I went inside and waited a while there was no workers inside, there was another couple in there that was having the same issue they said they were there for 40 minutes. I had to redo everything through the reservation which makes no sense because I had a copy of it and then I got in this truck that was just a big piece of crap. Also the gas was logged in correctly and I wasn't even able to fix it so I just paid it.

NICOLE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALFRED S. 
Évaluation :
5

Excellent customer service, liked it very much. I am glad I went to that store in Taunton. Very customer oriented. They helped me with information that turned out to our advantage when moving our things. Je les recommanderais sans hésiter. Merci.

WILLIAM D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
3

Convenient location

Sharla J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LEANDRO D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

NICOLE R. 
Évaluation :
5

The signs for drop off said to wait, but nobody came out in 10 minutes so I had to go inside to get help. not a big deal

MARTIN R. 
Évaluation :
1

absolutely horrible, HORRIBLE customer service.rude and didn't even check around the trailer. got pulled over for lights not being plugged in properly. just awful.

Lindsey F. 
Évaluation :
4

The representative at this site was extremely helpful.

Gary M. 
Évaluation :
5

Employees were knowledgeable and had a very presentable shop.

JAMES A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

john G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robin G. 
Évaluation :
1

I return my equipment when I was supposed to they check it in a day and a half later

danny E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth D. 
Évaluation :
5

No real concerns. I needed the equipment for a couple days longer than planned and they were very accommodating.

Brian H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS B. 
Évaluation :
2

Make sure you clean the snow off the truck before you give it to a customer. I had a 830am appointment and I had to wait around for the agent for ten to 15 minutes, and he lacked enthusiasm and social skills.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie E. 
Évaluation :
2

We could not get ahold of anyone at the store and called numerous times after having a problem with the truck. Left a number and still no call back

lindsey D. 
Évaluation :
2

I ordered furniture pads with my rental and did not receive them. When I tried calling to see if I could get them, I was hung up on not once but twice. I gave up on trying to get the pads and moved anyway. When I returned the truck, the clerk (or manager) just made excuses and said he was working on trucks all day and the service is who hung up on me rather than apologizing. Had I not said I wanted a refund of the pads, he would not have offered it. He didn't even apologize! He actually tried to tell me I didn't order the pads! I will not recommend this location again. Very disappointed.

Kathlene M. 
Évaluation :
4

Consider having more than one person working as I experienced 5+ minute waits at both pick up and drop off.

Marques S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

paul B. 
Évaluation :
4

Rented 5x8 trailer, a little old but worked fine

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger B. 
Évaluation :
4

he gentlemen who assisted me on pickup was professional and efficient and knowledgable. Great Job!

JOSEPH P. 
Évaluation :
1

The guy at the front desk was not very friendly. Door said “no mask, no problem” not sure what that's about either.

STEPHEN C. 
Évaluation :
4

The manager was very nice and friendly. The cargo van I rented was in great condition. The process was easy. My only complaint is that I tried 5 times over the previous two days to reserve it by phone and no one ever answered the phone. When I walked in there was only one van available and only until 4PM. Fortunately I didn't need it longer than that.

JUDITH D. 
Évaluation :
1

Customer service was very poor which is a shame because I usually have good experiences here and am a returning customer. I'll be bringing my business elsewhere from now on, representative was very rude.

Gavin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey R. 
Évaluation :
1

Second encounter with the same employee and his level of professionalism is poor. His tone and body language makes you feel as if you bothering him when you as a question regarding your rental. It's not like I'm asking what was last night's game score. I've rented from this location on numerous occasions with no issues so I know this store can do better. I did have a one on one conversation with this employee on side. Did he get where I was coming from as a customer, I highly doubt it. Would I rent from uhaul again? Yes but if I have another poor experience with this individual. I'll be taking my business elsewhere. Maybe this employee is in under a little pressure and need a little time off to regroup. I really hate giving bad reviews, especially during these tough pandemic times but seeing that this my 2nd experience and you guys sent the survey, here you go. P.S. After this encounter I went to Lowe's and bought a trailer to avoid dealing with this again. Thanks for the past rentals.

SHAWN N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Timothy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
3

The lock box locks need to be routinely checked and maintained because mine didn't work. The truck I was then switched into needed an oil change and had cigarette butts all over it.

Kristen M. 
Évaluation :
5

pretty good store its fine

GARY W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAN P. 
Évaluation :
5

maintain current standard; manager was helpful, professional and very informative of UHaul products and services. Merci.

JUDY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

giovany S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW G. 
Évaluation :
4

Stephen and his staff are phenomenal and provide excellent customer service. The only recommendation for improvement is that thr storage units need lighting inside as its pretty dark and dangerous. I bumped my head a few times moving things out from the the wood planks above being so low if you have a unit on the lower level. Almost got vertigo, but learned quickly to duct your head when moving things to avoid going to ER.

Icandace W.  |  Expérience générale 
Évaluation :
3

Manager very surly and didn't listen that I had a few more items that I was returning to pick up. My card was deactivated so I initially couldn't get back into my unit. The woman at the desk assisted.

JANET N.  |  Expérience générale 
Évaluation :
3

Did not send the correct ubox with the customer. Had to go back to the location to pick up the correct ubox.

Jillian G.  |  Expérience générale 
Évaluation :
1

Very frustrating! I was overcharged on the first day and tried to resolve it for two months with no response. I called over 20 times. Even contacted owner directly several times. No response!

David M.  |  Expérience générale 
Non reviews have been submitted for this location.

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