Customer Reviews for U-Haul Moving & Storage of Red Bird Lane
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Évaluation :

3

5409 Westmoreland, building 1100, inside storage, Not Secure. Latches cut on 7 lockers, early morning 12/15/24 . Contents spilled into hallway. And remained for at least until 12/21/24. Personnel, on duty, notified on 12/15/24. Outside gate was open on 12/15/24.

Évaluation :

2

When we first got there it had a lock on the unit with other people items inside. Which they just put outside to get rain on. This experience has been horrible!!!!!

Évaluation :

5

I was improved

Évaluation :

5

I love U- Haul Storage.

Évaluation :

3

Unit was trashed out. And the nearby lockers had items and no locks on the units

Évaluation :

3

I was charged too much for my storage for days I wasn't there anymore

Évaluation :

1

It was not good at all it took two weeks to fix the latch on the garage door and the door was very hard to open (Push up) Bad customer service.

Évaluation :

5

I lost my job and couldn't finish paying my storage out but I'm pretty sure whoever got the stuff that I had was well pleased because it was valuable. The employees were very friendly and professional and I would recommend this storage to a friend ☺️

Évaluation :

1

No one could give me accurate information

Évaluation :

3

The guys that were in the office on kiest and Westmoreland was slow and unprofessional one considerate that it was 104° outside they were supposed to be coming to take the lock off the locker and they was jacking around in other words playing around and it was hot outside I didn't like that

Évaluation :

1

The storage unit that was provided belonged to someone already so when we made the trip to put our belongings in it, it was padlocked we waisted gas and miles, we had to leave our things on the truck that night. I had to miss work due to having to move the next day! So I also lost money from work. However I did eventually get a storage, they did extend the truck hopefully they'll take care of mileage since it's U-HAUL fault that we went over paid miles. Oh and lady in the front office is rude!

Évaluation :

1

The unit wasn't easy to find. The lights are out above my unit. Extremely dark. The door has to be kept open because it's Dark. There was a couch in the walk way blocking access to my unit. A lot of clutter in the isle. I expected better since it's climate controlled. No one to ask for assistance. Not professional.

Évaluation :

2

Rico was absolutely amazing and the best part about renting a storage unit at this location. He was very helpful and knowledgeable. 10/10 for Rico - and if this name isn't ringing a bell, he drives a gold suv. Other than that I was not happy with this experience. I would first like to address that two employees Nicholas and Iyces both informed me that I have to come INTO the physical establishment to pay a "move out fee" in order for their managers to move me out. They both stated that they didn't know exactly how much it was going to be but I had to come in to make the payment and it had to be in cash. I was extremely confused and very frustrated because no where on the app (which is where I requested my move out) did it give me these directions to officially move out of my storage unit. I'm not sure who told them to say this but what I can say is I felt scammed and I feel bad for those who actually listened to this and drove up to the location the pay this strange cash-only "move out fee". I called a representative from U-Haul's customer service and she confirmed that there is no such thing as a "move out fee". She called up to the store and I was immediately sent a zeroed out receipt of my move out via EMAIL not in person. They gave me false information over the phone and that's upsetting. Next thing, the information on the boards posted at the storage location is not updated making it impossible to get in touch with a manager. Please update phone numbers. As far as cleanliness, there was a roach in my unit and I have never had roaches. I understand that's out of uhauls control and more so the other tenants, however, I did not have any peace of mind keeping my belongings here because I couldn't stop thinking about the roaches in my unit. Overall, I'm happy that I moved out and I don't ever have to worry about coming back and dealing with that locations customer service or the pests. I'm also grateful for all of Rico's help!!

Évaluation :

1

Just wasn't good service. They rarely answered the phones.. Also my move out date was 4-16- 2049. I called and was told they would take care and the Westmoreland office would be notified and I would get a call. I never . Poor customer service all around

Évaluation :

5

I will rent again

Évaluation :

4

Very convenient

Évaluation :

4

It's very hard to drive out of that facility. Because all of the trucks were blocking the exits period so it would be a lot easier if the employees found other places to park the trucks for the customers.

Évaluation :

3

Homeless people living in storage

Évaluation :

3

This is my second day so I can’t really give you a total total experience but so far everything has been fine.

Évaluation :

5

Quick easy online check in.

Évaluation :

1

My storage door was damaged for almost 3 months where the door was off the roller and bent. This is not the whole story. It was a nightmare.....

Évaluation :

5

I think this U-Haul is one of the best the people are very professional and the customer service team is number one.

Évaluation :

1

Manager lies they don't answer the phones , Sean is rude sent out emails inconsistent with the truth about my storage and belongings advising me they we vandalized. Attempted to steal money from me for a unit that was paid in advance, entire staff is unprofessional and unresponsive this location needs to be closed

Évaluation :

5

I have no complaints very qualified and concerned services

Évaluation :

5

I look to injoy my stay.

Évaluation :

5

Very satisfied with U - haul being a customer for over 30 years have one problem with staff just not trained.

Évaluation :

5

Almost two years of having my belongings in U-Haul storage was extremely helpful for my family after my mom died, thank you.

Évaluation :

5

First time using storage but everyone walked me through it. I am satisfied.

Évaluation :

5

Sean Commander was very professional and understood my situation

Évaluation :

5

N/a

Évaluation :

2

Some of my belongings were ruined I had to throw them away ( my loves eat that matches my couch and my box spring ) had rodent urine and feces all over it , there definitely is rodents and bugs in the storage when I removed my things from the storage , the storage area was full of dead bugs and wete trying to charge me a clean up fee , but those bugs are their problem not mine ( they need exterminate the premises immediately one of the staff members was very helpful ( Natalie)

Évaluation :

3

I live out of State so was not using the storage frequently. I noticed the trolley was not working well therefore it was difficult to move the stuff in and out

Évaluation :

3

Hard to reach local staff. I always end up talking to someone in a far away state

Évaluation :

2

No one call me about my problems I had in McKinney Texas I paid over $300 to get from Muscogee Oklahoma to McKinney never did get to Dallas Dallas

Évaluation :

4

I was able to get my unit key and access my storage within less than an hr, despite the office and storage units being at different locations. I truly appreciate the storage lock that was provided as well! Super thoughtful!

Évaluation :

5

The staff there was very professional the person was informative and very helpful . Her name was Regina as well I appreciated Her trying to correct the problem of charges applied Torricelli to the same unit.

Évaluation :

5

Thank you staff for your service each and everyone.

Évaluation :

5

U-Haul has always treated us fairly and helped us with all our needs for moving and storage.

Évaluation :

5

Bien

Évaluation :

1

I'm giving this a poor rating because on my initial visit the CSR was very rude! And when I voiced it to the manager he didn't seem to care. I work in customer service and this is very sad. I've rented from U-haul for over 25 years and this is the very first time that I have had to voice a complaint.

Évaluation :

5

Kristin Ashley was so friendly, helpful, and knowledgeable. I applaud her, job well done

Évaluation :

1

Ms.C C Is Loud! Rude! and Unprofessional! No Customer Service Etiquette Whatsoever!!!!!!!!!!!!!! Extremely Distasteful! The facility manager needs to be on the property as much as possible! It's like a Daycare when he's away and an actual fight almost ensued between 2 employees amongst the CUSTOMERS! The verbal was Horrible! No Respect! NO Tact! And Not to mention the employees have to phone the manager, and ask what to do! ANNOYING 

Évaluation :

1

The first time I rented a vehicle the employee hit my car with his own vehicle and backed up and almost ran over my husband but hit him with his vehicle. 2nd time I rented over charged me for a storage I didn't rent and won't remburst me yet. Customer service was poor

Évaluation :

1

Rat infested

Évaluation :

5

I felt my items were safe in yours storage

Évaluation :

5

Will use them again excellent customer service

Évaluation :

5

Hosea my customer service agent was very friendly and very timely and on time and help me very much. I really appreciate him. He also went above and beyond he came in and his own convenience. I really appreciate it. Thank you very very much and I will be using you again using your services again.

Évaluation :

5

One of most cleanest places I've been to. The security of knowing there are precautions to prevent rodents from entering is so great.

Évaluation :

5

S.O.

Évaluation :

1

My stuff got bedbugs and water damage

Évaluation :

5

Very helpful. Thanks

Évaluation :

3

I'd rather speak with Mr. Michael Daniel's. Respectfully, Ms. Ray

Évaluation :

5

The Unite was bad.

Évaluation :

4

I had no problems with U Haul i rented from them 6 years and was never late. I just moved out on December 13 2022. The only thing i did not like was when there was no longer staffing was on location.

Évaluation :

1

My storage was okay, but terrible employees. All staff are rude and terrible, with a bad attitude. Definitely not going back to this location!

Évaluation :

2

Customer Service at location was lackluster. Very rude no help....one person even stated...ohhhh I don't know how to do that when she told me I was setup to pick up via mobile phone. Will not be using or referring ANYONE to this location or Uhaul at all...The payment process was so confusing

Évaluation :

1

They gave me a storage that was still occupied SMH. When I got there, there was still a lock there meaning, someone else was still occupying that space and I didn't get to move anything at all.

Évaluation :

5

The U-Haul Staff was very perfessional, understands customers needs, has a friendly attitude, the renter price is reasonable and yes, I would recommend anyone to this company. Thanks for your business.

Évaluation :

5

Clerk and team were very helpful and knew what they were doing. They were very nice and smart people!

Évaluation :

5

Everything and everyone was great

Évaluation :

3

The staff person was very helpful Charlisa. She explained everything very well. The price increase was a huge issue. Also the dead crickets in my storage unit was an awful mess.

Évaluation :

5

Merci

Évaluation :

1

NO ACCESS - Assigned/Rented Unit with locked outside

Évaluation :

1

Not friendly staff The storage had poison for rats no shame They tried to charge me when I had a free storage unit no shame Had to call cause service infront of them I feel there taking advantage of Hispanics everyone in there is black

Évaluation :

4

We were very satisfied with the Unit. The time to go in and out were good.

Évaluation :

5

Na

Évaluation :

2

I was contacted buy U-Haul and was told my storage unit was empty I found police reports insurance claims and everything and had to return home early from out of town to find out that my storage was still full and not bother the next day I was told I had to make a payment now getting my stories this was a horrible experience and I would never choose you guys again or refer you to anyone especially this location

Évaluation :

1

The manager was trying to charge me for a first month free when I already had a one-way truck last month and I had to call customer service to confirm that I did have a one month free. And I feel like she was being racist because I'm Hispanic and she is black and she just wanted to charge me like she told her employer to charge me because I was not going to get that freee called customer service and they got squared away after they read a pamphlet that they had on their desk. Being that she's a manager she knows the rules and she still was upset with me for some reason I don't know why and she wanted to charge me for 130 which is unacceptable because customer service said it was free all I was going to pay was for my second truck then I'm running from you guys I'm not gonna use U-Haul ever again maybe the trucks yes but the storage no and I don't not never wanna walk into that office ever again those girls are mean and the manager racist I wonder how many Hispanics they charge like that but I'm not the one.

Évaluation :

1

The locks was change with my knowledge and all of my valuable was stolen.

Évaluation :

2

A manger was supposed to give me call for my refund due to the storage not being ready. Also the guy who works at the front desk is VERY RUDE

Évaluation :

5

Very nice and helpful.

Évaluation :

5

Only thing I see could be placed on access memo is how and where to get gate card to exit because once you are in there and Noone is there to let you out so you would definitely need to get that first before going on location

Évaluation :

5

Jermaine with a person it helped me the most very professional well spoken friendly easy going to talk to you online business Ms. Tia at the storage awesome very helpful all the way thumbs up for her

Évaluation :

2

Locking the late on the unit assigned to me is busted, had a very hard time securing the unit and was not able to get in contact with anyone as no one answered there phone or called back after several voicemails

Évaluation :

5

Mike was a huge help. The storage unit fiasco was a bit of an issue, but the GM of this location came through and assisted me with great ease. Much appreciation!

Évaluation :

5

Convenient and greatest staff very clean location as well.

Évaluation :

5

Merci

Évaluation :

4

The only thing that was inconvenient was having to get in and out of our vehicles to enter the gate code multiple times. Having some sort of gate remote or making the gate accessible from your vehicle would be great.

Évaluation :

5

Aucun

Évaluation :

5

Mr Daniels was kind and helpful to me. He made my moving experience easy and stress free.

Évaluation :

3

Pricing seemed fair .. i wouldn't recommend adding insurance honestly waste of money .. i was already on hard times so I had to put my things in storage so not necessarily anyones fault ..anywho the First couple of months I made the $75 payment w no issue (considering I still have other bills) but the payments weren't easy to keep being made so I kept getting the ridiculous charges of late fee and other fees . Which then Made it hard to pay but I needed my clippers as I am a barber so I hustled and got the 200 plus dollars and got my stuff and left. For what it was worth I kept my stuff safe until I was able to get it all at once. Again if you need a temporary solution yes do this but again opt out of the insurance will save your $15-50 and set a time frame for your own sake.

Évaluation :

5

Thank you Mike for your help finding the location.Thanks to your staff for their friendly service & professionalism. I would definitely refer this location to anyone.

Évaluation :

3

Overall the facility was good. When I rented by phone I specifically requested a Drive up unit and was assured it was. When I arrive I have to walk things up ans down hall. 2 things bothered me. 1 time I was late over 4 years, yes my fault, me my mother git calls ans letters prior to even talking to me or leaving a message. 2. The fial month I paid 1 day late then 12 TWELVE days later I arrive to get items after a 5 hour drive and my unit has a lock on it. Therefore it took a day to lock me out but 2 weeks to open ? Then I get there during posted business hours call the office and after hours numbers to get unlocked. No luck, I tell them I plan to be back early AM I return and at 9am still locked out of paid unit and told would get it Sometime today. I stated unacceptable and they did finally come.

Évaluation :

1

Nobody at the facility was locked inside gate for hours and called the store a female employee answered and said Hello please hold and I was on hold for thirty minutes and this was at 6:30 pm on a Tuesday. I stayed on hold till I got out the gate and drove down the street to the store and to only walk in and nobody was doing nothing just playing on there cellphones and I walk in with my phone on speaker and they could hear me on hold and even said my name while they were just Laughing at me because they know I was on hold for a long time and they were not trying to work & ghetto … U-Haul this says a lot about your company and the district…

Évaluation :

1

Customer service sucks. People that call themselves managers should have not been in that position. They was always rude.

Évaluation :

4

A Nice experience

Évaluation :

5

Staff was very friendly and helpful.

Évaluation :

5

The experience at this store was great. Mike and his staff does a fantastic job.

Évaluation :

5

I love it and it was very easy

Évaluation :

1

Faculty was poorly managed, no staff on site to help with issues. They were VERY unorganized and poor staffing for the storage. Two different managers and neither were of great customer service. They really need to do better that's why I stopped doing business with Uhaul purely because of staff and poor business.

Évaluation :

1

They have no compassion ruthless they take your money we’re not ever go back to U-Haul again thank you

Évaluation :

1

Took 30 minutes to find storage until we finally figured out it was insider. Then it was on the opposite end of hall

Évaluation :

1

My storage unit was broken into twice and I was not notified of the break-in. They tried to get me to pay 50 to take their lock off and said that I didn't have a lock on when I did. I will never do business with Uhaul again.

Évaluation :

5

Excellent facility and excellent customer service!

Évaluation :

1

Storage was broken into and uhaul didn't call and say nothing. I found out through the insurance company a few days later. The storage was for my mom who had recently passed and as we begin taking everything out. There was so much taking from the storage that held sentimental value because it belonged to my mom. Uhaul has very poor service

Évaluation :

4

Excellent service à la clientèle. They took good care of me as a customer. I appreciate the service I received. Job well done.

Évaluation :

2

Someone broke in my storage and instead of taking responsibility they telling lie after lie especially the Manger Michael Daniels

Évaluation :

1

The communication was poor from the first day to the last even still today I moved out two months ago and they are still harassing me for payment I should not owe and will not pay. If they communicated better this wouldn't be an issue. I will never use them or recommend them for a truck or moving or storage.

Évaluation :

5

If l had to use a storage unit again, it would definitely be U-Haul

Évaluation :

4

The waiting time to talk to a rep at the kiest/ westmorland location is too long. Only 1 person to help. Then you try calling and the wait is always at least 30 min long. Need better customer service