Customer Reviews for U-Haul Moving & Storage of Red Bluff

Évaluation :

5

U-Haul has an staff

Évaluation :

5

I love U-Haul and the Red Bluff facility is a great example. Friendly and professional service all-around. Would definitely recommend them.

Évaluation :

5

Nothing to improve upon that I can think of. The staff (picking up and dropping off) were good. Very easy and quick transaction. Will definitely be back here for any of my towing/hauling needs. I actually just reserved a car hauler for the next weekend.

Évaluation :

5

Get better computers for your employees computers take for ever to to print and connect to servers

Évaluation :

5

Staff was excellent thank you

Évaluation :

1

Almost every time I called to pay I got put on hold. Usually I would hold for a while and hang up. On the timer with 20 minutes and then hung up. Any service on the phones suck. And I wasn't sure when I was in and get there to pick my stuff up. I picked everything up the 25th. It was after 6 o'clock. Nobody is in the office. I tried calling to check out. Couldn't get a hold of anybody. So I came back the next day and basically I paid $55 for one day storage. Did you guys the prorated anything. I would never recommend U-Haul to anybody and I would never use U-Haul again.

Évaluation :

5

I originally reserved the trailer at the Redding, CA location (Cypress). When I arrived to pick it up, they did not have the trailer I reserved. I drove 30 miles to the Red Bluff location, and Jennifer made it right for me at the last second, right as the store was closing. The trailer worked fine. Thank you Jennifer for going the extra mile to make it work for me at the end of the day - that meant a lot to me.

Évaluation :

5

No issues at all, was practically stress free

Évaluation :

5

It was much easier to reserve the U-Haul, be able to walk in and grab the key and go. Eric was fantastic! He was very friendly and efficient. Returning was just as good. Thank you Eric, you made it simple.

Évaluation :

5

Thank you to the general manager and all his employees at this Red Bluff site for taking care of all my needs

Évaluation :

5

When I was asked the question about how many miles I expected to drive the U-haul truck, I was unaware that if I went over that mileage I would be charged extra. I went over the estimated mileage I stated by 2 miles, and I was charged an additional rate. I think employees should be more upfront about this and I also think that a 2 mile overage charge is absurd.

Évaluation :

3

There was no one at the desk to give us keys for around 10-15 minutes. Maybe have a mobile check in kiosk that dispenses the keys? If people aren't going to be in the store consistently

Évaluation :

5

Jennifer was as professional as a person can be. She should get a raise!

Évaluation :

3

The price for a uhaul has gotten way to expensive!!!

Évaluation :

5

My rental experience was great, but the only issue I had was that the credit card machine wasn't working properly. The gentleman helping me was very professional and handled the situation well. I would definitely recommend this location to anyone.

Évaluation :

1

You have a very rude and inconsiderate associate by the name of Rhett Stehno - if that is not his name - his shift was on Wednesday morning 5/3/23 He told me to look at the breakdown cost of the total amount for the truck I was taken - but I did no have my glasses- so I could not completely see the figures. That's when he looked at me and said “I am not going to play that game with you.” What game? So, I called him up on it. He went and brought the truck around and dropped the keys somewhere in the truck and walked pass me saying, “the keys are in the truck.” No apologies, no thank you for your business! Completely rude.

Évaluation :

1

The employee helping had no idea what he was doing. Repeatedly telling him my information, and still having to spell everything out for him. I was made to buy a hitch that I could have rented that i later learned from the drop off location.

Évaluation :

5

Rhett was a great help.

Évaluation :

4

It was just dropped off, no problem

Évaluation :

5

Maintenance was not done on the vehicle prior to rental The check engine light came on five minutes into travel. There was no customer service available. Once contacted, they said I called the wrong number. There was no walk-around prior to rental. Also, they logged the tank as full when it was only 3/4.

Évaluation :

1

Fire your mechanic. Maintenance your trucks better. Get tow companies that are willing to come out when you break down after 9p.m. an before 8 a.m. We were stranded on side of road for 14 hours with 2 elderly, 2 young parents and a 1 year old baby. The truck had no transmission fluid an brakes were not working properly. Will not rent from Uhaul again.

Évaluation :

5

Jennifer made returning the truck very easy.

Évaluation :

5

Everybody at this location in Red Bluff should get a raise they were so understanding and took care of all of my U-Haul needs thank you very much for all the help through this devastation that I was doing with

Évaluation :

5

Great service. Fast and easy pick up. Friendly and helpful staff!

Évaluation :

5

Very helpful and quick. And let me know what was wrong with the vehicle after explaining what I had noticed. They made it extremely easy to get in and out.

Évaluation :

5

Love this place the crew here are awesome 😎👍🏼

Évaluation :

5

Great staff! Super helpful!

Évaluation :

5

Staff was so nice. Loved the whole facility.

Évaluation :

5

Please make a note everybody that has had anything to do with this contract has been well and am very proud to say that I used you all to make my move as of the people that run the Red Bluff California the staff was 100 % helpful and all my needs they all deserve raises and that office thank you again to U-Haul for saving and making a miserable situation a lot better

Évaluation :

5

Picked up truck, loaded and went back to have car transport attached and load my car. Both experiences were great! Nice people, who handled everything and answered all questions. Merci!

Évaluation :

5

Everything was good

Évaluation :

5

The employees were very helpful and went out of their way to help.

Évaluation :

1

Worst experience ever. I was over charged. The contract that I signed was altered after I left resulting in more fees. The dolly wasn't provided even though I paid for it. It was horrible. I will never use U-Haul again and have submitted a complaint.

Évaluation :

5

Service was quick and efficient.

Évaluation :

5

Please have someone mark vehicles that have damage and inform customer of pre-existing damage. The right passenger door was damaged before pick up. Merci.

Évaluation :

5

This site in red bluff is a busy hub. These workers fiercely navigated COVID and being essential for our community. At a time when burger king employees were earning more than them. They provided our community with more than essential need. They stayed working..... They are hard working polite helpful and honest. They should be commended on their selfless dedication during a crisis......

Évaluation :

3

Employees like to blatantly ignore you until the literal owner comes out to help you. Dude at the counter was literally just on his cell phone on Snapchat. But I got to rent a trailer that I needed and the guy that DID help us was nice.

Évaluation :

5

Guy who received my U-Haul and trailer was great, and very helpful. Showed me where to return, helped me right away.

Évaluation :

5

From initial contact until return the service was excellent.

Évaluation :

1

Overcharged

Évaluation :

4

Nice people at counter. They could not print me a receipt or paper work. However did receive everything thru email..Left my car at the site. Came back to pick up my jeep and found I had a flat tire.

Évaluation :

5

The process was extremely easy and the truck was in great condition.

Évaluation :

5

Read below...

Évaluation :

5

Excellent service, the vehicle in perfect condition and the fast and efficient customer service, many congratulations to all your employees.

Évaluation :

5

Easier to rent a unit and lived the free first month!

Évaluation :

4

Staff was helpful and knowledgeable, Uhaul in itself has become confused and disorganized.

Évaluation :

5

Drop off was quick and easy!

Évaluation :

3

Went in to rent a 6' Ã- 10' inclosed trailer. Upon arriving i saw about 15 of them in a row so i thoigh oh good they have pleanty, nope not the case. The girl at the counter informed me they only had one intown 6x12 trailer and the rest were alotted for one way rentals. They informed me that there was a reservation for the only intown trailer they had for the prevouse day and i had to have the trailer back by 8 the next morning mind you it wS 3 in the afternoon. So i aske if i could get a discount because of the limited time. And i was told very sternly by the manager no cant do it. I know for a fact he could have done something because inused to be a uhaul dealer. Bottom line is if you are in tue rental business and you have q5 trailers in your lot sitting to go one way what is the huge deal to rent it for in town. Thanks jeff

Évaluation :

5

Excellent service in all respects!

Évaluation :

5

Brett was personable, professional and assisted us with our needs!

Évaluation :

4

This facility in Red Bluff has the most laziest staff I have ever encountered! The problem I have had is that I returned my rental trailer on Monday evening and the staff didn't bother to check it back in until Tuesday morning causing me to have an additional days fees added to my credit card. This is the third time this location has done this to me and I am not at all a satisfied customer of this particular facility! I will most definitely look into other facilities before I ever go back to Red Bluff!!! TWO THUMBS DOWN ON THEIR CUSTOMER SERVICE 

Évaluation :

5

Vary awesome place. Thank you everyone that works there.

Évaluation :

3

There was no lock inside. There was a green zip tie on the unit and unable to reach attendant by phone.

Évaluation :

5

Nothing Great service.

Évaluation :

5

Staff was friendly, courteous, pleasantly teasing first thing in the morning. Several people came in at the same time and they were gracious and professional working together to serve the people.

Évaluation :

4

Better Quickly Control on the Vehicle before putting it out on the road

Évaluation :

5

Best storage I've had. The facility was always well maintained and clean, the staff was always helpful and reliable. Everything was always smooth and simple.

Évaluation :

5

The checkin on the app wasn't the most user friendly.

Évaluation :

5

Super quick to drop off, all staff I interacted with were great. Merci.

Évaluation :

5

Eric the manager was absolutely amazing and so helpful. He went above and beyond to help me. By far the best customer service I have had in a long time.

Évaluation :

2

Though pleasant to deal with, the staff was not forthcoming with information needed to access my storage unit. When I entered the unit I was given an access card presumably for the security gate. At that time I was given no instructions for its use. Thinking it should be fairly straight forward I left. When I returned to move items into the unit I approached to #2 gate on the north side of the facility, excited my rented truck and spotted my card at the keypad terminal. It read, 'welcome Steven Becker' and that was it. The gate did not open. I swiped my card about a half dozen times with no luck. I left the gate drove up the hill to the office where I found no employees. Knowing where an employee possibly could be I walked to his location. When I explained the problem he told me, that's because you need a fob. I was not given a fob. We then went back to the office where he gave me a fob for the gates. He explained to me the gate numbers coinciding with the numbers on the buttons on the fob and sent me on my way. I left the office and proceeded back down the hill to gate #2. After waiting the 2 minutes, I was told to use the fob I attempted to open gate #2 with the fob, pressing the #2 button and hearing an audible beep eminate from the keypad terminal. The gate did not open. Thinking I needed to use my access card in conjunction with the fob I did so. This time the terminal read access denied, code unknown. I did this a few more times then left to try gate #1 on the south side of the facility. I passed by the employee who issued me the fob and was asked did it work? I replied no and told him I tried my card. He responded, saying no it won't, now that you have the fob. I said ok, thanks and proceeded to gate #1. At gate #1 I pressed the #1 button on the fob and eureka, it worked. The gate opened. I arrived at my unit and found it was locked with a padlock. I then walked to the office, this time finding an employee helping another customer. I waited my turn and told him if the lock. We left the office, walked back to the unit where he unlocked the padlock. I unloaded my items and left. I attempted gate #2 for my exit thinking perhaps I didn't give the fob time to activate. No luck again. I then excited via gate #1. A couple hours later I returned to unload more items and return the rented truck. After entering gate #1, unloading and securing my unit with my circle lock I attempted gate #2 again for my exit. No luck. I then departed via gate #1 and drove to the return point. When i got to the return point, the employee that issued my fob came out to take possession of the truck. When i told him my fob did not open gate #2 he told me "Yeah, the board in the terminal is broken" we ordered a new one but it was broken too. It's been broken for a month or so and it takes 30 to 40 days to get the new part. This would have been very good information to know when I signed for the unit initially. It would have also been very helpful to know I needed and therefore received a fob for the gates when I signed for the unit. It also would have been helpful to know that I needed to immediately place my own lock on the door of the unit otherwise the facility would place their own to keep it secure until I moved in. To go along with that, I should have been told that had I not immediately place my lock on the door I would need to come into the office prior to attempting access.

Évaluation :

4

We are very satisfied with the whole team and with par excellence services rendered to us.

Évaluation :

5

Staff were extremely efficient and helpful.

Évaluation :

5

Gentleman who helped was outstanding! He showed true customer service. I wanna thank him for making it easy. Go U-Haul!!

Évaluation :

5

A 1 service thank you for your professionalism.

Évaluation :

5

The whole process was easy. I reserved online. At the location our customer service rep was nice and knowledgeable.

Évaluation :

5

Merci.

Évaluation :

2

After my experience I don't have anything good to say.

Évaluation :

1

Had unit for 8 months. Never missed a payment. Emptied my unit on the 4th was told I do not get a refund for the remaining month. Agent said we do not prorate. What shady business practices. In good conscious I can NOT recommend this place. What kind of company steels money from its customers.

Évaluation :

5

Great Service

Évaluation :

4

While overall the staff at Red Bluff UHaul was friendly and helpful, the young lady who was checking me out when I vacated my unit, upon returning from checking my unit, stood outside the door chitchatting with some customers while I was waiting for her. This was more than simply answering a question. The conversation went on and on until another employee asked if I had been helped and I told him I was waiting for her. He went and got her, and when she came in, she did not make eye contact with me, just printed out a paper and handed it to me. Her behavior was rude and unprofessional.

Évaluation :

5

Everything was so great. Staff was just awesome. We were so exhausted at rhe end of trip..the only thing is we saw were two live roach small ones at the door of the new unit 285 we were moving into. Not the best to move into. Staff and facilities 5 star. Roach thing scares us and only 2nd day there....

Évaluation :

5

Excellent staff and facility never had any sort of issue what so ever, only reason I closed the account is because we are moving or I would still have a storage with them.

Évaluation :

4

Photo app for contract info did not work. Major time delay.

Évaluation :

4

The facility was great. The prices changing each year not a fan of.

Évaluation :

1

Lock was not inside storage, given the wrong access device, and access code did not work, and wasted my time and gas driving to facility and not being able to access the storage for all the above reasons.

Évaluation :

4

Great service, I just wish there were more options for extend trips if I need an extra day to move. Also, I resent being forced to have a uhaul rep check in my uhaul and charge me for it. That was shady. I spent significantly more money on this trip than any other uhaul trip I've taken. I probably won't do it again because of the price.

Évaluation :

5

All of the staff were exceptional. Tyler and Rhett helped me with my move and answered all my questions. Tyler went above and beyond assisting me with a special request I had.

Évaluation :

4

This U-Haul facility was nice and convenient. The people were friendly and the pricing wasn't too bad.

Évaluation :

3

Alarm went off 3 different times. Sirens disturbing.

Évaluation :

4

other than having my rental rate raised 3 times in the last 1 1/2 - 2 years I had my storage locker and the security system issues it was a convenient place to store my stuff.

Évaluation :

5

Though moving is never fun. Uhaul made it easier considering the circumstances. Thank you Uhaul for all your help.

Évaluation :

2

**I hope I NEVER need to use U Haul again!!!!** My father passed away and i placed some large, heavy tools and art work in a second story unit right after he passed. My plan was to move these items to my home but i was offered a free month of rental so i took it. When i went to pick up my stuff from storage i discovered 2 things. First, the elevator was broken! Second, i was locked out w a non payment note on my unit - It was one week before the end of the month! I was moving other items and had rented a u haul truck and movers to help, but the elevator was broken. The stairs were at the other end of the bldg. the movers were going to charge an extra $200 to move my items down the stairs. I opted to wait for an elevator. I called a number of times during the next month to check on the elevator. It was broken for at least a month. I finally had to pay someone w a truck to help me move up and down the stairs. I called on monday to check on the elevator, still broken, so imagine my shock when i arrived with my paid helpers on Wednesday and the elevator was working. I had people with me to move who i had to pay since they were there. The Red Bluff staff were nice, and i believe that they were as frustrated as the customers w the elevator situation. however, I did not hear once "I am sorry" "i apologize, "how may we help you?" I did hear "it's supposed to be fixed soon. " How can a company the size of U Haul take that long to fix an elevator? Why was I not offered up front compensation? Your broken elevator cost me hundreds of dollars and tons of frustration. I got three phone calls and was locked out twice for non payment during a "free month" of storage. As a customer it is very obvious what the corporation of u haul considers important - money-certainly NOT customers or customer care!

Évaluation :

5

The staff members were very friendly and helpful. What a great crew!

Évaluation :

5

Love the staff

Évaluation :

3

Elevator didn't work. Made process more hard. I think staff was new and took long finding solutions

Évaluation :

3

The place is clean and well maintained and the staff is great. I got an upstairs unit because it has an elevator. Shortly after I moved some of my things in, the elevator broke. It has been a month or more and still broken. I am 66 years old and have had both knees replaced. I have a very hard time climbing stairs without carrying anything. Carrying boxes up the stairs and to the opposite corner of the building is near impossible.

Évaluation :

5

The cleanest U-Haul facility I have ever seen!

Évaluation :

4

Expensive but good so far.

Évaluation :

5

I recommend you to my son and daughter in law and they are now renting from you too.

Évaluation :

5

I’m happy with the service provided.

Évaluation :

5

We had a climate controlled unit and the place was the cleanest storage facility I have ever been in. If I need another unit, I will definitely be back. The entire staff was very kind and supportive as well. Many thanks.

Évaluation :

4

Very good service

Évaluation :

5

The entire experience from start to finish was excellent!

Évaluation :

5

The gentleman that helped me when I returned the U Haul vehicle, and set up my initial storage provided amazing service. Merci.

Évaluation :

4

There were payment issues but were resolved okay by the red bluff cal location, but redding cal location were rude and sloppy

Évaluation :

4

I have been and many storage facilities over the last five years. I can honestly say your facility in Red Bluff California was the best I've seen. Thank you so much I enjoyed my experience and I would definitely choose U-Haul again for any of my storage need.

Évaluation :

5

I have recommended U-Haul Storage to several people. The staff was always nice, but the manager at the Red Bluff one was rude to his employee when I was present. I thought that was unprofessional. The employee was very professional and a sweet boy.

Évaluation :

4

Renting the unit online it doesn't tell you that the access code is not valid and that you have to physically check in and get a key card. The employee was not clear on which door I needed to use to enter the building. Just a little confusion with the unit alarm going off.

Évaluation :

5

The assistant store manager was extremely welcoming and helpful. He was courteous, knowledgeable, and made me feel welcome in California after my one-way rental from Georgia. The facility is well maintained and all the staff was nice and professional. Thank you!!!!

Évaluation :

5

Manager Rhett was very courteous and helpful.

Évaluation :

5

So far am loving the place

Évaluation :

2

It was a cheap price but. They did not say at all or in paper work if u leave the rv spot with ur rv they will not give u any money back as a pro rate i left 3 weeks early and they kept all my money so that was horrible service

Évaluation :

5

Awesome!

Évaluation :

5

When we arrived our gate code didn't work something about it had to be reset and it would take 24 hours, any way the man that helped us was very nice and helpful. I wish that I got his name but I didn't , it was Sat, Nov 14th about 11 am hope you can figure out who he was he was very helpful Thanks David Smith

Évaluation :

5

Rhett was great. Very professional.

Évaluation :

2

The online process was quick and easy. I went to move in and my access code was declined so I went to the office and was told they only use card access now. They were out of cards though. So I went up again to unload and there was no lock that was supposed to included. So went back to the office and had to get a lock. Had to listen to the alarm every time I opened it because I had no card. Annoying but overall I'm moved in and hopefully someday I can access it without having to go to the office and get permission to enter my unit..

Évaluation :

5

Got the last ground floor unit. The young lady that helped me was very nice. Bought boxes on two different occasions and both times she offered and helped me load them. I'm a happy camper!

Évaluation :

5

Very professional. Kind and very helpful. Each and every person there.

Évaluation :

5

The staff was very helpful and friendly

Évaluation :

4

I requested a smaller unit way over a month ago, I never received a phone call. I was moving stuff out and needed to downsize. Couldn't see paying the money for a 10 X 20. I just went ahead and moved everything out. I got tired of waiting. No one ever answers the phone you have to go down there and talk with someone. Very inconvenient.

Évaluation :

5

Did not use. But staff was great and the storage was good

Évaluation :

3

Whenever I called, If anyone answered, I was always immediately put on hold. There were more than 10 times I was on hold for more than 10 mins. I found it extremely difficult to get through to anyone. Other than that it's an ok Uhaul experience

Évaluation :

4

The pavers that are installed between the parking spaces and the indoor facility make it very difficult to use the carts on. The items bounce and shift when each wheel goes over Each paver. While they look pretty they are not mover friendly. I would suggest not using them in future locations.

Évaluation :

5

Merci.

Évaluation :

5

Rhett helped us and was friendly, very helpful and personable. The facility was extremely clean and smelled fresh. I recommend this facility to anyone. Great prices also.

Évaluation :

4

1. The alarm system goes off every time I open the door to my storage unit. 2. The online reservation system said the lock would be inside the unit when I arrived. It was not. The staff at the desk seemed surprised that I expected the lock to be inside the unit. 3. The climate control system does not seem to work very well at this location (Red Bluff, CA). The thermometer inside the building indicated 85 degrees. 4. Other than these minor inconveniences, the facility is very clean, modern, and in a very convenient location. The online reservation system was easy to navigate and simple to complete. I like that this facility, in addition to storage units, has all the items one would need for packing, storing and moving. Very nice.

Évaluation :