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David B.Customer Reviews for U-Haul Moving & Storage of Rexburg
Testimonials From Recent Customers
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This place is not customer friendly. It's all about the money & not the customer. Came right before closing the night before my pickup time, to see if they would want to let me take the Uhaul I had reserved then to save them time & Hassle in the morning. They said, “If I wanted to pay for an extra day I couldâ€, I said No, I'll wait until tomorrow morning. Tomorrow morning came they had 8 people waiting trying to all pickup there Uhaul rentals & they were complaining about having that many to deal with, that early. They could have taken care of me the night before to aleaviate at least 1 person, but no they wanted to charge a full day for picking up 12hrs earlier. I'm not sure if that's just a U-Haul thing or who runs the business. Never had this issue with Penske truck rental.
Daniel B.Larry was terrific to work with. We really appreciated all the help he gave us not just with the rental of the trailer but all the boxes and packing equipment we needed.
MIKE F.Hire more help. Service VERY slow. Otherwise good job.
BOB F.2nd Street Rexburg U-Haul was a great moving experience. They had plenty of equipment in stock without reservations and the business was clean and organized. The site manager “Larry†was friendly, competent and very helpful. I'm hoping they get storage units built soon since the location is perfect and it's a well-run company.
LONNIE A.Well run, awesome location
Skyler S.The service was fantastic.
Gary C.UHaul representatives were ready to accept my rental return and handled operation quickly.
EDWARD A.The manager was so nice, I was panicking for one reason or another pretty much every time I went in he was wonderfully patient about it. Felt so much better about the rental process and then the return process after talking to him, he got everything worked out just fine and was really just so kind.
Emma H.Took significantly longer to pick up my truck than other locations in the past. Still not sure how my bill got so high.
Ariel W.Amazing staff. Very helpful and kind.
Lita S.