Customer Reviews for U-Haul Moving & Storage of Richmond

1 282 évaluations

4511 Shell Rd   Richmond, BC V6X3M3
(N Of Alderbridge Way)

(604) 270-8827

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(604) 270-8827

4511 Shell Rd
Richmond, BC V6X3M3
(N Of Alderbridge Way)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Crisanto A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Crisanto A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN O. 
Évaluation :
5

Have more trucks

CORSINO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YA X. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER L. 
Évaluation :
5

Great service. It would be good to have a reward program to give frequent users a discount!

Richard G. 
Évaluation :
5

Excellent services

Moe (ABDELBASSIT) T.  |  Premières impressions 
Évaluation :
5

Bryann was amazing and continues to be amazing. Fantastic service at Richmond, BC location. Very impressed :) Thanks! Steve

Steve H.  |  Premières impressions 
Évaluation :
5

Excellent staff and service. Thank you Regards Paul Sparkes

Paul S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhenyu C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GURPRIT N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HARPAL K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawn D. 
Évaluation :
4

Get more staff. The lineups/wait is too long.

Melvin B. 
Évaluation :
1

You're staff called me an idiot to my face which is just disgusting in itself but they were also proven wrong when I showed them proof on their own machine why they tried to ask me for more money, they didn't apologize to me after being shown proof of their mistake, they kept changing the deposit amount, refused to split the payment even though it's offered I have sent this review to everyone I know so none of them ever use you're services again DO BETTER!! I wish someone of a higher standing in the company would call me on this matter

Daniel C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

prachi t.  |  Premières impressions 
Évaluation :
2

I did not receive a final receipt please send me final receipt''' handymasters@yahoo.com 778-988-3509 Darrezz Grandlmeyirr.

DARREZZ R. 
Évaluation :
2

1. Fuel Tank Capacity was marked wrong. Was charged and had to come back to show proof to get refund. I can't charge you for wrong fuel tank mark. 2. Rental Time was 12:49pm Sept 27,2021. Return it same day and placed key in the mail box ( no signage on mail slot)and was not told about it. About charges if returning early and placing key. After hour charge 20,00 $. No service was provided when picking up Truck and clerk just gave the key with out check accuracy of truck. When they receive same service just key and they charge you. Uhaul demand was high so I thought i should help out to return early so someone can rent it. I live 5min away from uhaul rental place. Had i know about charges. Merci

SUKHWANT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reza T. 
Évaluation :
3

This location is charging late night drop of fee. Even though U drop off the vehicle with in full 24 hrs.

SRIRAMSAI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shang L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Digvijaysinh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOJEEM H. 
Évaluation :
4

The 10 ft truck was an easy drive. Has back up camera and very easy for moving

RICO O. 
Évaluation :
2

The Truck wasn't ready on time. The truck wasn't cleaned or sanitized. People didn't wear masks in this location.

ROOZBEH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rajneesh D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MA Z.  |  Expérience générale 
Évaluation :
5

The lady at reception was very knowledgeable and friendly. One of the best U-Haul customer service I've experienced from a U-Haul representative/owner. Merci.

JOSEPH T. 
Évaluation :
3

Too expensive per kilometre.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

XIAOPING X. 
Évaluation :
5

Pretty good! Very satisfied!

Wendy w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Simon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL H. 
Évaluation :
5

Keep up the great work:)

YOUSRY ALY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN C. 
Évaluation :
2

Manger has anger issues

KWOK-WAI L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wing L. 
Évaluation :
5

Used them twice. Both experiences were very good! Will use them again if needed!

Ross T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Enrich s.  |  Expérience générale 
Évaluation :
5

The manager was extraordinarily helpful and kind. Great place with amazing service!

don p.  |  Expérience générale 
Évaluation :
5

No complaining, it was just a good as it should be

SPASOJE K. 
Évaluation :
5

Very nice and helpful people.

Wei-Cheng C.  |  Online Move In 
Évaluation :
3

the cost is misleading & expensive

FAE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clement A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ARTEM A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean-David L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrzej M. 
Évaluation :
5

very fast in & out.

ELIZABETH P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GILBERT I. 
Évaluation :
3

Was directed to the wrong building and realized so after I started unloading. Unit I was giving had mouse droppings. Staff was friendly and mostly helpful.

WILLIAM B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ogechukwu M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHIAO-LING J. 
Évaluation :
4

The agent is so busy, we have to wait someone to open the gate going out from the premises

Raymond B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sacha P. 
Évaluation :
3

You have to explain your rental information to your customer properly.Misinformation is wrongful.

Abdul O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin A. 
Évaluation :
5

The lady there which I forgot to get the name is very accomodating and professional. Great job!

ELADIO E. 
Évaluation :
2

Equipment had not been cleaned inside or out recently. Interior panels were loose and noisy, suspension and frame were clunky and noisy. Vehicle was delivered with higher kilometers and lower fuel level than recorded on contract. Charged for 15 kilometers that were not mine and already on Van, delivered with 5/8 tank fuel but contract noted 3/4. I have currently logged an invoice complaint and am awaiting response. Next review will be online.

Travis B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DARRELL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mingrui Q. 
Évaluation :
5

Moft helped me out. The service at this location is great. Staff are friendly and willing to help customers out.

SAYED W. 
Évaluation :
4

Friendly and helpful staff. Very understanding and accommodating thank you

Zenaide C. 
Évaluation :
5

I would recommend this location to my family and friends. The staff were very helpful and friendly , very professional.

Gary H.  |  Expérience générale 
Évaluation :
3

Communication is very poor when I called the 866 #. Im in B.C. and was directed to an Alberta pick drop off centre. I was hung up on 4x in the process of the workers sending me to a B.C. outlet. Not cool. The location I was sent to was very easy to find with Google maps

MICHAEL S. 
Évaluation :
5

I was in and out in no time and the attendant was very nice and efficient.

Marie M. 
Évaluation :
5

It was great!

GEOFFREY V. 
Évaluation :
4

Have the truck upfront, or better directions as to it's parked location. Very clean, good trend on the tires. The gas process is difficult with a quarter tank, the full tank was easier for me to complete, as i had to estimate the amount needed and I put too much into the tank… another hidden cost

Thomas J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gan O. 
Évaluation :
5

Both the ladies who served me were not only extremely polite but also very helpful in explaining the rental process to me a first time Uhaul user. I definitely recommend them and this location for any moving needs.

Sandra C. 
Évaluation :
5

Staff were friendly and knowledgeable.

TREVOR J B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WING C. 
Évaluation :
5

Big, well-run franchise. Smooth operations. Good staff. Cheers

Mark S. 
Évaluation :
5

Very helpful! Good experience

Matthew G. 
Évaluation :
5

Everything was great: fast, friendly, efficient service; Shell Road location is very convenient straight off Hwy 99 Shell exit; then straight back across the Oak Street bridge.

Sandy M. 
Évaluation :
5

Very friendly and was able to upgrade the van for a truck no problem. I would recommend renting from this place.

Lisa W. 
Évaluation :
5

make sure the vehicle has more than 1/4 tank of gas at picl up

CHRISTOPHER S. 
Évaluation :
5

We had a long and difficult move. We needed the truck much longer than anticipated. Staff were very helpful and understanding.

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MITSUNORI T. 
Évaluation :
5

The lady working Saturday morning at 7 am was fantastic. She was pleasant, helpful and provided great service.

Noel C. 
Évaluation :
5

The complete transition went really well.

dana j.  |  Premières impressions 
Évaluation :
5

Staff is amazing, thanks!

BRETT N.  |  Expérience générale 
Évaluation :
5

This is by far the best U-haul location I have ever used in the Metro Vancouver area and I have used six different locations in the last 19 years having rented over 35 times using 9' vans, 15' and 17' trucks. Vehicles are clean and well maintained and the staff is always there with a smile. I will be back again. Merci.

DANIEL D. 
Évaluation :
5

This is by far the best U-haul location I have ever used in the Metro Vancouver area and I have used six different locations in the last 19 years having rented over 35 times using 9' vans, 15' and 17' trucks. Vehicles are clean and well maintained and the staff is always there with a smile even on the hottest of all days when others might not be. I will be back again. Merci.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackson T. 
Évaluation :
5

I've rented from this location more than once and the service has been no less than stellar. Many thanks. I have recently moved to Houston, BC and have a unit there now. At this time, Shell facility will have to share this review with Houston. Both top notch.

MIchael H.  |  Expérience générale 
Évaluation :
1

I reserved my vehicle 2 weeks in advance. Checked in twice to make sure all was good. Tried to get truck maybe early on a Saturday or even just a late evening but was a like a extra 5 $oo bucks. I said no but what was earliest time on Sunday they said 830 am. But of coarse you don`t open until 9. I said great I will pick up my u hual first thing. Get there no truck. I ordered the 26 foot truck which I needed to move all my stuff. They gave me the 20 foot no discount and I am pretty sure the 26 is a lot more. Needless to say I could not fit all my stuff in. It would have been fine if it was a local move but it was a long distant move. Need less to say I will NEVER recommend or use U-Haul again. People were nice but it sounds like this happens alot where customer gets SCREWED. Oh and the truck barley made the trip it was a hunk of shit just like the company, Never Again will I use this company and I will tell everyone about my shitty experience

ANDREW P. 
Évaluation :
2

I booked a 10 ft truck for a one-way move and was told I'd receive a call the day before to confirm pickup location. I did not receive a call but instead got an email confirming my booking. Then on the day of pickup 1 hour before the scheduled time I was informed no 10 ft truck was available and I'd get a 15 ft instead. This caused many issues with pre-booked ferries and loading areas. Not to mention safe packing of belongings in the truck since I only required the smaller space. Don't always assume a free "upgrade" won't cause issues and if changes are required give more notice. The first person a dealt with didn't even seem to understand how this could possibly be a problem. The second person was apologetic and more helpful. All in all this experience added more stress and complication to an already difficult day.

Janet L. 
Évaluation :
4

Quick and effecient service without a hick the lady at the front desk made it so easy and quick really impressed i dont know her name but she deserves a 5 star and a raise . I came in around 1 - 1:30 ish . Thanks Ahmed

Ahmed S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hafsa H. 
Évaluation :
1

I was not satisfied with my experience. First of all, the equipment was not cleaned after the last client used it, the truck had several dollies inside it that I had to remove and return myself. Second, I did not receive the text message to verify the condition of the truck until well after I had left the lot. By the time I was able to access it, it was already expired. Third, when I returned the truck the employee tried to blame some damage on me that I did not cause, claiming that a dry old leaf attached to a bolt looks fresh. The damage was already there and should have been found if a proper inspection and cleaning was performed after the previous client.

Jakub S. 
Évaluation :
3

The owner is trying to run a one man operation…. Everything takes too long

MELVIN B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claude S. 
Évaluation :
1

I asked for a truck for one day and was charged for 5. Was also delayed 4 days after my original booking. Extremely annoyed with your poor service and lack of response getting this resolved. what type of company is this fraudulent bull crap.

Rylan T. 
Évaluation :
4

Service was great! Thanks!

David S. 
Évaluation :
2

Employees worked hard but were forced to work without a computer system because it was down. As a result, there was a one hour wait to gain access to the vehicle that had been reserved.

Aaron A. 
Évaluation :
5

Mo was very helpful. Would absolutely recommend

AARON B. 
Évaluation :
1

You called me 2 days before my scheduled pickup to tell me that the truck that I had reserved could not be given to me, and that you had none left. I had reserved this truck 2 months in advance and had called the marine drive location to confirm. This experience was horrific. I was left scrambling with all of furntiture, boxes, ect.

JEFFREY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyrielle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C.  |  Expérience générale 
Évaluation :
2

The receptionist made me really angry. I was in the line waiting for check-in. He just made some else jump in front of me again and again. At least 3 people behind me jump over me just because he let them do so. I just wastes at least half an hour because of him.

XU H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Parviz M.  |  Expérience générale 
Évaluation :
4

Excellent service à la clientèle. Friendly and helpful. Need to sweep the grounds more often. Vehicles are clean.

JOHN V. 
Évaluation :
5

Absolutely amazing helpful friendly customer service.

DUNCAN W.  |  Expérience générale 
Évaluation :
4

I’ve seen spiders in my storage several time during pickups or drop-offs

king hang t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rui G.  |  Premières impressions 
Évaluation :
5

Merci.

Natalia L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chirag M.  |  Expérience générale 
Évaluation :
5

Elevators work great. Easy access. And I'd like to give a special thanks to Laurie (Sorry if I misspelled your name). You were awesome!

MIchael H.  |  Premières impressions 
Évaluation :
5

Honestly the gentleman that helped me was so pleasant and helpful and I enjoyed my experience a lot the only thing I would say is that the storage unit itself had dirty floors there was gravel and stuff in there and I had furniture to store I was a little worried about in there

Ruba A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darshan kaur s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shivdev signh g.  |  Expérience générale 
Évaluation :
4

The lock was not in the room as indicated in the email. Had to go to the office to get the lock.

Hesong S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

george p.  |  Expérience générale 
Évaluation :
5

I had a great experience with your staff and facility. Merci.

mike w.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martin F.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tina y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Apoorva K.  |  Expérience générale 
Évaluation :
5

Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Merci.

MAYUR P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Andre B.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laurie a.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Blair M.  |  Expérience générale 
Évaluation :
5

I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..

ROSZITA K.  |  Expérience générale 
Évaluation :
1

The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.

Tina y.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence K L.  |  Premières impressions 
Évaluation :
5

Great service. Great Price. Great Staff

Susie B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise l.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rufo G.  |  Premières impressions 
Évaluation :
3

I was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.

Theo L.  |  Premières impressions 
Évaluation :
5

nice people

Kai D.  |  Premières impressions 
Évaluation :
4

Staff was friendly. Would be better if this location offered 24 hour access as advertised.

Enrich s.  |  Premières impressions 
Évaluation :
5

You go for extra miles in serving your customers keep up the good work

Pentecostal C.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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