The dolley was sitting in the rain, and was all wet when I picked it up. Similarly, the truck had water on the inside handle of the door.Jonathan C.
Customer Reviews for U-Haul Moving & Storage of Richmond
Pour nous contacter
Richmond, BC V6X3M3
(N Of Alderbridge Way)
Services dans cet établissement :
- Du lundi au jeudiDe 7 h am à 7 h pm
- VendrediDe 7 h am à 8 h pm
- SamediDe 7 h am à 7 h pm
- DimancheDe 9 h am à 5 h pm
Heures d'ouverture spéciales
- 12/24/2023: 9h00 am à 1h00 pm
- 12/25/2023: Fermé
- 1/1/2024: 9h00 am à 7h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Louis B.
It was easy to rent and pick up. Very convenient for me.Karen W.
Good service and efficient process.RODRIGO M.
Le client n'a pas laissé de commentaire.Lourdes Rebeca D.
The staff at richmond are awesome! Thank you guys!Michael C.
Le client n'a pas laissé de commentaire.Derek H.
Make sure the vehicle is available on the hour and the day it is booked.margaret-ann W.
The Owner was dream to deal with. Online agents need to know the Western Canadian market better !Daniel R.
Le client n'a pas laissé de commentaire.William Y.
Le client n'a pas laissé de commentaire.Laura P.
Nothing to change, the service and equipment was greatyossi S.
Le client n'a pas laissé de commentaire.Andre Luiz D.
We rented a storage unit and a moving truck at the Richmond Uhaul on Shell Road. The staff (Benny, Abiy and Bryann) were knowledgeable and very helpful. We took forever to move our stuff from our house to the storage location. They pointed out all the little tips on how to move and to store our stuff. We also had a little accident during our move. Benny and Abiy were quick in providing us first aid. What a caring team of people. Will definitely recommend this location to friends and families.Jenny S.
Le client n'a pas laissé de commentaire.William M.
Very friendly staff. Professional Fast easy and convenientAlfred D.
Le client n'a pas laissé de commentaire.PHILIP G.
All was very goodYOSSI ITAY S.
Le client n'a pas laissé de commentaire.Misael L. | Expérience générale
I was in the hospital due to complications of an infection, unfortunately I was late on my return and i didn't receive any support except a threatening message.Dawn V.
You charge per mileage plus gas plus base fee. Might as well ask customers to pay with beer on top of that.Amarinder M.
Your mobile app is a disaster. Fix it or get rid of it. I could not use it to pick up nor drop off the vehicle.CHRIS V.
Maybe make a spot check of the trucks before sending them out, mine was covered in bird poop, including the windshield. None of your Approve photos of condition showed this and i was in a hurry and approved even when there was poop everywhere. Not the vendors fault, the vendor was very understanding, no charge for the poop. Love the 4511 Shell location in Richmond CA.Carl S.
Nothing. The truck was what I needed and the customer service was great.Greg F.
Le client n'a pas laissé de commentaire.Serhii V.
I booked a round trip back to Vancouver and the price on the website was misreading by about 250$Christopher L.
Le client n'a pas laissé de commentaire.Kyrylo S.
Everything went very smoothly. And the cost was very reasonable. It is a very good location and the attendant was very helpful and professional.Douglas C.
Le client n'a pas laissé de commentaire.Fernando B.
Le client n'a pas laissé de commentaire.chi kit K.
Le client n'a pas laissé de commentaire.Michael P.
The online checkin process was a bit laborious. Too many pictures and I didn't really understand what some were asking. But the rental was smooth. Merci.Kenneth P.
Nothing, everything was good 👍Eric F.
Le client n'a pas laissé de commentaire.Robin N. | Expérience générale
Mauvais service à la clientèleMiyoun H.
The app is not friendly in this branch, esp. the location in the app. I struggled for a while, but had to give upWei H.
Le client n'a pas laissé de commentaire.Jay B.
Le client n'a pas laissé de commentaire.Michael B. | Expérience générale
Hidden prices are everywhere, you are cheap!ASIF C.
Le client n'a pas laissé de commentaire.XIAO L.
Le client n'a pas laissé de commentaire.Peng X. | Expérience générale
Le client n'a pas laissé de commentaire.Bill B. | Premières impressions
Le client n'a pas laissé de commentaire.CHIRAGKUMAR P.
Le client n'a pas laissé de commentaire.Mark S. | Expérience générale
U-Haul has come a long way with fresh and newer vehicles, rental equipment etc. This location on Shell Rd Richmond is my favourite, it is a stone throw distance to the freeway , fantastic staff run it.Christopher W.
Le client n'a pas laissé de commentaire.Brian N.
Friendly and helpful staffLAURA M.
Le client n'a pas laissé de commentaire.Jay B.
Everyone is so very friendly and helpful.Robert J. | Premières impressions
Le client n'a pas laissé de commentaire.Ka Chi C. | Expérience générale
attendant when I dropped off the trailer was not helpful. He was just sitting down and got me to unload the trailer without checking.Ronald L.
Le client n'a pas laissé de commentaire.Dong Nan Y.
Le client n'a pas laissé de commentaire.Thiago H.
Efficient and friendly customer service. Best Uhaul experience I've ever had.Dorothy S.
Le client n'a pas laissé de commentaire.pardeep S.
Unsatisfactory communication when picking up the vehicle. Very difficult to understand what I was supposed to do when picking up the vehicle. I was charged $200 to retrieve the keys that I accidentally locked into he truck when doing the drop off. This to me is far in excess of what it normally costs to have a vehicle unlocked.nadim R.
Everything was great!Rod W. | Expérience générale
Le client n'a pas laissé de commentaire.Walter S.
Very goodPaul C.
Le client n'a pas laissé de commentaire.colton John D.
Le client n'a pas laissé de commentaire.cadmar L.
Le client n'a pas laissé de commentaire.SHAWN K.
Le client n'a pas laissé de commentaire.Ryan G.
the trunk is too old.Yiqun H.
Le client n'a pas laissé de commentaire.Lisha B. | Expérience générale
Le client n'a pas laissé de commentaire.Melvircon S.
All goodZin Mar K.
They were very accommodating to my situation which caused me to have the uhaul for way longer then originally plannedDaymon W.
Let the customers to know if they want to rent a cargo van for one bedroom apartment or one bedroom studio type. I rented a cargo truck for one bedroom and when I pick up the vehicle they gave me a van for one bedroom studio type which I needed a truck for a one bedroom apartment.mary Ann T.
Le client n'a pas laissé de commentaire.YUICHI O.
Le client n'a pas laissé de commentaire.Ning Chun C.
Easy check in and check out and estimated cost was accurateConnor B.
Le client n'a pas laissé de commentaire.Sarah E. | Expérience générale
Le client n'a pas laissé de commentaire.Wendy T.
Le client n'a pas laissé de commentaire.Paul T.
The writing on the gas refilling handout needs to be bigger. It is a great idea to let customers know what the gas fill should read but t is impossible to read . Neither myself or the gas attendant could read it USE A BIGGER FONTMARGARET M.
Super easy and efficient!Robert R.
Great service!Nick W.
I would like the gas to be full , then at the end just fill to back to full. Hard to gauge how much to put in . Also trucks are pretty scratched up . That should be noted by u haul . It's hard as a customer to note every scratch before handDenise P.
The truck was clean and ready to go but the true five stars is the customer service! The gentlemen who helped us were kind patient and very helpful. I highly recommend Shell road U-haul!!!dorthy N.
The van I rented for the day was 'relatively' clean. Not perfect, but better than most I have experienced. Thanks,Martin Francisco D.
Friendly staffsLuc C.
Great helpful staff.John S.
Unfortunately we were overcharged for a truck rental, and a dolly that was returned We needed to stop payment The issue was never rectified We were told that our items would be auctioned off. So as far as we know all our stuff is gone and the issues was never resolved.ryan j. | Expérience générale
Hi, I was at step 5 of returning my truck and it asked me to take photo of interior cab but before I could do that, the app went back to the homepage. Now I am not able to upload photos to show the truck conditions. Not sure if that would be a problem in completing my order.Chun Ting P.
Le client n'a pas laissé de commentaire.LEONARD JAMES H. | Expérience générale
Perhaps ask what the truck is for. I rented a 10 foot today and needed a 15 foot probably instead. Nut overall excellent and top notch customer service and positive attitude especially.Carl S.
There was no dolly for the truck and the store didn't have enough. There was a very hard time to get assistance as the key was inside the building and they didn't want to helpPreston W.
Le client n'a pas laissé de commentaire.Clive L.
Le client n'a pas laissé de commentaire.Dominic B.
Le client n'a pas laissé de commentaire.Matt K.
Thanks to Manu, Lynn (retired), and the rest of the staff for their service through the years.Gabrial pio p. | Expérience générale
Le client n'a pas laissé de commentaire.HO K.
Le client n'a pas laissé de commentaire.Detlef S.
Le client n'a pas laissé de commentaire.Darrin M.
First time using uhaul and this was such an easy experience that I'd definitely recommend to my friends and use again. Staff were all kind and cheerful tooChantal L.
Everyone was kind and accommodating. I received calls back when requested and was allowed an extra day to move out which made all the difference. Merci.Olivia P. | Expérience générale
Le client n'a pas laissé de commentaire.Steven S.
Le client n'a pas laissé de commentaire.Brent S.
The process from pick-up to return was very efficient. The attending personnel were also friendly and helpful.John Paul C.
Reserved 2 dolleys but not availableRoger H.
Staff were very helpful and accommodating!PARVEEZ K. | Expérience générale
Le client n'a pas laissé de commentaire.Randy L.
The staff are always helpful , kind an courteous . Very happy to recommend U Haul at this locationBRUCE P R. | Premières impressions
paid $16 damage insurance and also didn't receive any pre check message, insurance policy is tricky, clerk said I'm covered because I purchased the insurance, thing is I didn't know about the $150 deductible. terrible customer service and unclear insurance policy.Noel Q.
When empty, the trailer was not well balanced and rattled around a bit. But after loading the trailer with about 600 lbs of cargo, it was significantly better balanced with less rattle.Dave H.
Great service! Definitely will be going back to this location. MerciEarl D.
Le client n'a pas laissé de commentaire.MICHAEL L.
i was overcharged by this location and i will go to the office Monday to dispute the gaz and after hour chargesSadek B.
The guy was rude it was 7:59 as I got back here because I stopped and filled the truck to it said full!!!! And he was rude making me have more time on me when in reality I was here and he refused to help me as he was closing. Yes I get I got there 1 minute before closing but he was rude!Kelli S.
The sign said from $19 to rent but total was $75. Maybe the sign is misleading. That's about it. Thanks for the helpJoel G.
The staff there is very helpful.Nelvin L.
Le client n'a pas laissé de commentaire.BING N.
Le client n'a pas laissé de commentaire.Ingrid T.
Le client n'a pas laissé de commentaire.JEFFREY G.
Le client n'a pas laissé de commentaire.HELENA S.
Staffs in this store are excellent! Especially Kuldeep is very helpful, she has excellent service!Zhenshu Y. | Expérience générale
Bryann was awesome to deal with! Extremely helpful as most experiences with U-Haul can be frustrating but she had a big smile on her face and went above and beyond with service level! Amazing.MATT G. | Expérience générale
Le client n'a pas laissé de commentaire.Snowbear Bakery Ltd W. | Expérience générale
Le client n'a pas laissé de commentaire.paul c. | Expérience générale
YOUR COMPANY PROVIDE AN EXCELLENT SERVICE. I AM YOUR LONG TERM CUSTOMER, IF YOUR COMAPNY CAN PROVIDE A SPECAIL PRICE, IT WILL BE GREAT! THANK YOU!KIM'S GLASSWORK CO. L. | Premières impressions
Le client n'a pas laissé de commentaire.john K. | Expérience générale
Le client n'a pas laissé de commentaire.ADEL N. | Premières impressions
Staff here are amazing. 5 star totally well-deserved.JONATHAN S. | Premières impressions
Le client n'a pas laissé de commentaire.Shirley Ann M. | Expérience générale
Thank you very muchJohny L. | Expérience générale
Le client n'a pas laissé de commentaire.al w. | Expérience générale
We rented at the Shell Road location in Richmond BC, for three years and had nothing but the greatest experience and help from the staff and management. It made the experience of having to store personal items easy and comfortable.Dean P. | Expérience générale
The reason I left the Uhaul facility on Shell Road is due the steady increased rental costs over the last few years.James S. | Expérience générale
Don't change these group of staff. I followed their policies because I believe they are dedicated hard-working people, so many customers trust and respect these staff. I will come back for a bigger unit soon.TW Computing W. | Expérience générale
Le client n'a pas laissé de commentaire.Thiago S. | Expérience générale
Le client n'a pas laissé de commentaire.adam m. | Expérience générale
Bryann was responsive and extremely helpful. She deserves a raise!Liam M. | Expérience générale
I was very happy with the customer severiceRICHARD J. | Expérience générale
One doorway needed maintenance, making it difficult for the cart. There is no light in the storage room. Others all very perfect.It is clean.LIQIU W. | Expérience générale
Thanks for everything. Such clean facilities and helpful friendly staff.Valerie G. | Expérience générale
Staff at Shell Rd UHaul are all very friendly and helpful. They ensured that I had everything I needed.ROBYN V. | Expérience générale
Would use againChristines Grooming S. | Expérience générale
The access to the storage unit 24/7 with a personal access code for the gate is fantastic!Manuel D. | Expérience générale
Le client n'a pas laissé de commentaire.hayder jabbar s. | Expérience générale
Staffs at Richmond were amazing and helpful also, the place is well cleaned and maintained.Jane E. | Expérience générale
Very happy with my experience at U-Haul in Richmond. Their team is awesome and the manager very nice to deal with. In the 5 years of dealing with them I have not had any issues Thank you.andrew k. | Expérience générale
I was very impressed with the work you and your staff did to be accommodating. It was a pleasure to store my things with you!Colin m. | Expérience générale
Staffs are well mannered, accommodating and nice people. I am so.glad that we chose Richmond U-Haul.Jane E. | Premières impressions
Le client n'a pas laissé de commentaire.Gang Z. | Online Move In
We have been using the Richmond U Haul location since 1997 and have nothing but praise for the people working there. We have always been treated well and fairly. Bryann deserves high praise for being helpful and kind as well as mechanically skilled. We will miss everyone there.DR. KEVIN C. M. | Expérience générale
Le client n'a pas laissé de commentaire.VALERIE A. | Expérience générale
Le client n'a pas laissé de commentaire.Aaron B. | Expérience générale
Brianne did a great job in helping me get into a unit!Anthony P. | Premières impressions
Le client n'a pas laissé de commentaire.Gurjit m. | Expérience générale
Le client n'a pas laissé de commentaire.John U. | Premières impressions
Love how easy it is to get one, move in and move out. The web system makes everything so easy. Great location as there is lots of space to drive in, park your car by the storage entrance. Also so convenient to have the Carta available.Caroline C. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan D. | Premières impressions
Le client n'a pas laissé de commentaire.Winnie S. | Expérience générale
I called yesterday for statement of my account to be emailed to me. On site I also asked for a closing statement，then I was given a zero statement, It kind of looks right. However if as a customer，after closing the account， an account statement can be emailed， clients like me will greatly appreciate and it is really needed.LU Z. | Expérience générale
Great staff, unit was clean, good service.Penny J. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel H. | Premières impressions
Le client n'a pas laissé de commentaire.Wendy w. | Expérience générale
Thanks for all the extra needed help!:)Samantha B. | Premières impressions
Le client n'a pas laissé de commentaire.clarke m. | Expérience générale
This was my first experience dealing with U-Haul, and I was impressed with the great level of service I received. The staff were professional, friendly, helpful and punctual. Facilities were well maintained, clean and secure. Keep up the good work and best of luck.Issam K. | Expérience générale
Le client n'a pas laissé de commentaire.nemesio s. | Expérience générale
The facility was very well maintained and clean. The staff was amazing - I really like this location.Olivia B. | Expérience générale
I found the staff both friendly and helpful each and every time I was there. Moving is stressful and they definitely helped alleviate the stress by making all processes easy!tania h. | Expérience générale
Professional, helpful, friendly and punctualIssam K. | Premières impressions
Excellent servicesMoe (ABDELBASSIT) T. | Premières impressions
Bryann was amazing and continues to be amazing. Fantastic service at Richmond, BC location. Very impressed :) Thanks! SteveSteve H. | Premières impressions
Excellent staff and service. Thank you Regards Paul SparkesPaul S. | Expérience générale
Le client n'a pas laissé de commentaire.prachi t. | Premières impressions
Le client n'a pas laissé de commentaire.MA Z. | Expérience générale
Pretty good! Very satisfied!Wendy w. | Premières impressions
Le client n'a pas laissé de commentaire.Enrich s. | Expérience générale
The manager was extraordinarily helpful and kind. Great place with amazing service!don p. | Expérience générale
Very nice and helpful people.Wei-Cheng C. | Online Move In
Was directed to the wrong building and realized so after I started unloading. Unit I was giving had mouse droppings. Staff was friendly and mostly helpful.William B. | Premières impressions
I would recommend this location to my family and friends. The staff were very helpful and friendly , very professional.Gary H. | Expérience générale
The complete transition went really well.dana j. | Premières impressions
Staff is amazing, thanks!BRETT N. | Expérience générale
I've rented from this location more than once and the service has been no less than stellar. Many thanks. I have recently moved to Houston, BC and have a unit there now. At this time, Shell facility will have to share this review with Houston. Both top notch.MIchael H. | Expérience générale
Le client n'a pas laissé de commentaire.RONALD C. | Expérience générale
Le client n'a pas laissé de commentaire.Parviz M. | Expérience générale
Absolutely amazing helpful friendly customer service.DUNCAN W. | Expérience générale
I’ve seen spiders in my storage several time during pickups or drop-offsking hang t. | Expérience générale
Le client n'a pas laissé de commentaire.Rui G. | Premières impressions
Merci.Natalia L. | Expérience générale
Le client n'a pas laissé de commentaire.Chirag M. | Expérience générale
Elevators work great. Easy access. And I'd like to give a special thanks to Laurie (Sorry if I misspelled your name). You were awesome!MIchael H. | Premières impressions
Honestly the gentleman that helped me was so pleasant and helpful and I enjoyed my experience a lot the only thing I would say is that the storage unit itself had dirty floors there was gravel and stuff in there and I had furniture to store I was a little worried about in thereRuba A. | Premières impressions
Le client n'a pas laissé de commentaire.darshan kaur s. | Expérience générale
Le client n'a pas laissé de commentaire.Shivdev signh g. | Expérience générale
The lock was not in the room as indicated in the email. Had to go to the office to get the lock.Hesong S. | Online Move In
Le client n'a pas laissé de commentaire.george p. | Expérience générale
I had a great experience with your staff and facility. Merci.mike w. | Expérience générale
Le client n'a pas laissé de commentaire.robert f. | Expérience générale
Le client n'a pas laissé de commentaire.Martin F. | Expérience générale
Le client n'a pas laissé de commentaire.Tina y. | Expérience générale
Le client n'a pas laissé de commentaire.Apoorva K. | Expérience générale
Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Merci.MAYUR P. | Premières impressions
Le client n'a pas laissé de commentaire.Andre B. | Premières impressions
Le client n'a pas laissé de commentaire.Laurie a. | Expérience générale
Le client n'a pas laissé de commentaire.Blair M. | Expérience générale
I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..ROSZITA K. | Expérience générale
Very friendly and helpful staff!Denise Y. | Expérience générale
very good staff....helpful and friendlyROBERT E. | Expérience générale
Great storage spot. Staff are fantastic.John S. | Expérience générale
Le client n'a pas laissé de commentaire.Sean W. | Expérience générale
Le client n'a pas laissé de commentaire.jasmin amy m. | Expérience générale
This location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.Angela D. | Expérience générale
Thanks for your professional handling of business and my locker number D-529. It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased. Best wishes. And special shout out to Bryann Dionne. SherrySherry L. | Expérience générale
Le client n'a pas laissé de commentaire.SUSAN B. | Expérience générale
Le client n'a pas laissé de commentaire.brent r. | Expérience générale
Le client n'a pas laissé de commentaire.CLYDE M. | Expérience générale
The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.Tina y. | Premières impressions
A bit expensive and unfortunately quite a lot of mouse poop in my unit.johns c. | Expérience générale
Bryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.Carol s. | Expérience générale
Great experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;) Thanks again! -PaulPaul R. | Premières impressions
Le client n'a pas laissé de commentaire.Lawrence K L. | Premières impressions
Great service. Great Price. Great StaffSusie B. | Premières impressions
Le client n'a pas laissé de commentaire.denise l. | Premières impressions
We had our storage lockers for over 20 years and the facility had been well maintained and convenient.PETER W. | Expérience générale
Le client n'a pas laissé de commentaire.Ka Chun Y. | Expérience générale
Le client n'a pas laissé de commentaire.wade robert g. | Expérience générale
Happy with the StorageJEAN PIERRE F. | Expérience générale
Laurie, very graciously handled any needs and requests. She built trust and exemplified reliability!elaine l. | Expérience générale
Great service, but lots of mouse poo in the units.Dylan S. | Premières impressions
Le client n'a pas laissé de commentaire.tyler christopher v. | Expérience générale
Le client n'a pas laissé de commentaire.Rosauro rabuy o. | Expérience générale