When I arrived to collect my truck in Vancouver, the previous renter had locked the keys in the vehicle. So I had to drive to Richmond to collect an alternative vehicle. The customer service agent on the phone said that they would provide me with a better package for my trouble. My original quote was 73 $but after all was said that done the "better package" cost over 100 $. So it was a frustrating experience overall. The truck was fine. The people who helped me in-person were fine. But I would have appreciated some transparency and that the final cost was actually lower than the original quote after I was inconvenienced by having to drive to another city to pick up the vehicle.JORDAN M.
Customer Reviews for U-Haul Moving & Storage of Richmond
Pour nous contacter
Richmond, BC V6X3M3
(N Of Alderbridge Way)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Dejan C.
Truck was dirty, 19 000 kms and possibly never washed? Trailer lights didn't work. Had to return truck for a new one that had functioning trailer lights. Second truck was also dirty, and smelled like beer inside. Gentleman who worked there was very kind and helpful. But trucks needed some love. I hand washed them both on my own dime! Was doing a week rental and didn't want to be driving around in filth.Ian K.
thanks for the best serviceHarshavardhan B.
Service was good and very friendly. Upon return of the vehicle the technician was astute to check the roof for damage.....LOL.....none to be found. Overall experience was excellent.charles G.
The lock was not in the room as indicated in the email. Had to go to the office to get the lock.Hesong S. | Online Move In
Le client n'a pas laissé de commentaire.george p. | Expérience générale
Le client n'a pas laissé de commentaire.TIN T.
Le client n'a pas laissé de commentaire.CHU H.
The person in evening was rude and did not bother to wear a mask . I felt unsafe .Rohit K.
Le client n'a pas laissé de commentaire.Ingrid L.
Le client n'a pas laissé de commentaire.PERCIVAL P.
The ease of renting was great! Maybe install wi-fi at the location to facilitate connecting to the internet?Gerry B.
Overcharge on bill and have not return my phone call or email to review these charges!!Peter L.
Le client n'a pas laissé de commentaire.BAHMAN M.
Be on time. Have vehicle's cleaned. If understaffed hire more people to keep the flow going.DALE W.
You gave me the truck on empty and brought it back one I put and then you charged me 30 bucks for fuel, absolutely disgraceful and will co tongue to write negative reviews about this awf experience.Eugene A.
Best service I ever had for a u haul pick up. The agent was incredibly pleasant and professional; the truck was sparkling clean! this will be my go to place.MICHEL G.
Le client n'a pas laissé de commentaire.GEORGE R.
Le client n'a pas laissé de commentaire.CE L.
Have 1-way rentals for Cargo VansAndrea M.
Le client n'a pas laissé de commentaire.Sacha P.
Le client n'a pas laissé de commentaire.Shane J.
Le client n'a pas laissé de commentaire.Philip O.
Le client n'a pas laissé de commentaire.DAVIN G.
Le client n'a pas laissé de commentaire.FLORAN N.
I had a great experience with your staff and facility. Merci.mike w. | Expérience générale
friendly employeeLU C.
I have used this u haul location 3 times now and every experience I have had with them has been terrific! The checkin process has been so smooth and great! Bryanne has been so good, with every check in process!Sheila I.
friendly helpful staffMichael K.
Clean truck, polite staff!! Thank you UhaulBrendon G.
Le client n'a pas laissé de commentaire.RAYMOND J.
Le client n'a pas laissé de commentaire.Guangjian Z.
The windshield was extremely dirty, it had been wiped with a dirty cloth probably by the previous renter, as it was smudged, with the sun in my face it was miserable, the back area, had a lots of cement and mortar pieces, the hitch was left loose in the back, i believe this is a safety issue, as it can be projected in the air in case of accident. I think they could do betterJoseph G.
Le client n'a pas laissé de commentaire.Anatoly B.
Excellent serviceChristopher C.
Le client n'a pas laissé de commentaire.robert f. | Expérience générale
Had a very experience from the staff and vehicle was clean, good job and thank youJeff A.
Le client n'a pas laissé de commentaire.Byung soo K.
I would strongly suggest that you clean the mirrors It was like trying to look through muddy water on the mirrors. This is not safe given the reliance placed on using the mirrors I followed the refueling instructions as recommended. I am estimating that I put an extra ten liters of fuel that I did not need too.. I put in 32 liters for 110 kilometers of driving. that was an excessive amount of fuel...Steven M.
Le client n'a pas laissé de commentaire.Xiao L.
Le client n'a pas laissé de commentaire.MICHEL M.
Le client n'a pas laissé de commentaire.Hao Y.
The only issue I had was the drop off when business was closed I followed direction and received a code to put in then code didt work. Other than that great service thanksCINDY G.
Le client n'a pas laissé de commentaire.CHANG J.
Le client n'a pas laissé de commentaire.Adam R.
Le client n'a pas laissé de commentaire.Trudy H.
Le client n'a pas laissé de commentaire.Ze L.
Tire tie down strap was missing the length needed to lock into ratchet, had to improvise, should have been noticed by staff...COREY H.
Le client n'a pas laissé de commentaire.Chong C.
This location was great. However I went to the location I'd actually booked first. I missed the email where the pickup location was changed.Daniel C.
servie is prefectParviz M.
This is Canada not the USA. We are in kilometres not miles.Dino S.
Le client n'a pas laissé de commentaire.DAISY G.
Impressively positive experience. During the initial pickup the gentleman was 100 % professional and extremely courteous. Upon returning the vehicle, the overall process was so quick, easy, and accurate, and the young lady who processed the return was so professional that I was again amazed. I've had some negative experiences renting autos from other companies, so had low expectations, but this place would exceed even the highest expectations. Well done!KEITH H.
Le client n'a pas laissé de commentaire.dong joon C.
More free parking for visitors should be available.SHMUEL C.
Le client n'a pas laissé de commentaire.Rencel R.
Make sure to check the accessories (e.g., dolly, blankets) that you ordered if they've been loaded into the vehicle or not. Otherwise, it would be quite inconvenient, as it happened to me.Noel T.
The customer service was good.Clement A.
Le client n'a pas laissé de commentaire.MAHMOUD F.
Le client n'a pas laissé de commentaire.TZU T.
Service was great, reliable and inexpensive for quick hauls. Washroom was clean and pleasantly and noticeably air-freshened.Barbara M.
No issues, great help in dropping off my vehicle.Nicholas T.
Le client n'a pas laissé de commentaire.Sopheak V.
Le client n'a pas laissé de commentaire.Martin F.
I like your product but this time the cab stank of cigarette smoke and was really unpleasant to driveAndrew M.
Le client n'a pas laissé de commentaire.MENGFEI W.
Le client n'a pas laissé de commentaire.Martin F. | Expérience générale
Excellent service. Both check in and return were quick and efficient. Je la recommande fortement.Douglas N.
Le client n'a pas laissé de commentaire.Anatoli G.
A location somewhere in south surrey or Ladner would be helpful.CRAIG M.
Very good customer service! and clean surroundings ðŸ˜ŠANTONIO V.
Le client n'a pas laissé de commentaire.THOMAS F.
The guy was very helpful, very friendly.Stephen V.
The woman who helped us out was wonderful! Professional, friendly, helpful and efficient! Please give her big kudos from us....she would be the reason we would recommend this location.Nancy F.
Le client n'a pas laissé de commentaire.Tina y. | Expérience générale
Le client n'a pas laissé de commentaire.Apoorva K. | Expérience générale
The van I rented had animal hair all over the passenger seat. Allergy is a thing.Marnus O.
Le client n'a pas laissé de commentaire.Chun N.
Thanks Brian for accommodating my request for changing the Drop-Off location from Vancouver to Richmond. Facility is really good & secured. Merci.MAYUR P. | Premières impressions
Le client n'a pas laissé de commentaire.Ralph H.
Le client n'a pas laissé de commentaire.MARCELINA T.
Le client n'a pas laissé de commentaire.GRACE T.
Le client n'a pas laissé de commentaire.Andre B. | Premières impressions
Your mileage rate was very high. Not impressed.Blair M.
Le client n'a pas laissé de commentaire.Laurie a. | Expérience générale
Excellent location - staff were professional and friendly, truck was clean. Definitely would rent from this location again!Bonnie M.
Le client n'a pas laissé de commentaire.Blair M. | Expérience générale
I was there for 29 years and went through 3 different owners. Never had a problem with anyone from this site..ROSZITA K. | Expérience générale
Le client n'a pas laissé de commentaire.ANTHONY M.
I was in a bit of rush on Sunday afternoon shortly before 4pm. The gentleman who provided the service was very polite and efficient. He advised me that the office would be closing at 5pm. I took possession of the truck and let him know that I would try to be back before closing. I accomplished my task and returned shortly before closing. I caught the same gentleman just as he was ready to finish for the day. He could have passed me over to another agent, but took extra time for me to process the return of the vehicle. I was extremely grateful for his service. I don't have his name but if possible, please pass along my wholehearted praise for him for going the "extra mile". Much appreciated. Nick Materna ph# 778-558-5721nick R.
The mobile app did not function properly at check in and at accepting odometer and fuel gauge picture.ANDREW C.
Excellent customer serviceTyana H.
Le client n'a pas laissé de commentaire.Sagar D.
Very friendly and helpful staff!Denise Y. | Expérience générale
very good staff....helpful and friendlyROBERT E. | Expérience générale
Le client n'a pas laissé de commentaire.ZACHARY D.
Le client n'a pas laissé de commentaire.John M.
Staff very friendly and helpful, thank youAustin F.
U guys charged me moreKHAIRI K.
Le client n'a pas laissé de commentaire.SHAOYUAN F.
Le client n'a pas laissé de commentaire.WUJIANG S.
Le client n'a pas laissé de commentaire.Sam B.
Great storage spot. Staff are fantastic.John S. | Expérience générale
Great people! Followed all Protocol Provincial Heath Order rules. Highly recommend. Jameslerner@gmail.comJAMES L.
Great experience and customer service.EMERITO O.
All good, Brianna is the best.Wayne J.
Made reservations for 10pm. Drove 3 hours expecting a truck. They rejected the online pickup. Stuck without vehicle and ruined all plans until 7am when the place opened. The lady at the counter was very helpful. But the online people at night are horribleNick K.
Bryann was very helpfuldan D.
Le client n'a pas laissé de commentaire.ZHARKYN K.
Le client n'a pas laissé de commentaire.franco M.
Le client n'a pas laissé de commentaire.CHEUK C.
Le client n'a pas laissé de commentaire.Sean W. | Expérience générale
The trucks roof had a leak. Rain overnight meant a number of boxes had soaking wet bottoms in the morning. Not happy. Have used this Uhaul location many times, always good experience except this time. Fix that leak before another customer has the same problem. ThanksDouglas M.
Le client n'a pas laissé de commentaire.jasmin amy m. | Expérience générale
This location has a serious rodent infestation that is not being effectively addressed. The first time I entered my unit and found the floor and my personal items covered in feces, I asked the office staff what next steps were. They assured me that someone would access my unit and clean up the mess, lay traps and ensure the issue was resolved. I went back to the unit two weeks later and nothing had been done. Another time they handed my peppermint sachets telling me that they were a rodent deterrent. I put them in the unit and the next time I entered the unit the sachets has been chewed open with their contents spread across the floor. This is totally unacceptable for the amount of money these units cost per month. Additionally I had been told that the buildings were climate controlled. I did not find that to be the case at all, the units get hot in the summer and are freezing cold in the winter. An overall disappointing experience.Angela D. | Expérience générale
Thanks for your professional handling of business and my locker number D-529. It's tough to be in storage and I was always able to access my unit and belongings and to come and go as I pleased. Best wishes. And special shout out to Bryann Dionne. SherrySherry L. | Expérience générale
Le client n'a pas laissé de commentaire.SUSAN B. | Expérience générale
Le client n'a pas laissé de commentaire.brent r. | Expérience générale
Le client n'a pas laissé de commentaire.CLYDE M. | Expérience générale
The service is extremely poor. I spelled out my address several times and uhaul sent me an email with the wrong spelling. Not very professional job. I reserved to pick up in surrey but when I got to the surrey location the uhaul guy said there wasn't any reservations. I had to call to the other uhaul place to get a truck. I wanted a big truck but the guy insisted me of getting the smallest truck. The U-Haul guy made the reservation for pick up in Richmond and return to Richmond. I told him I wanted to pick up in surrey and return in Richmond. The U-Haul guy keeps making mistakes. This is very unprofessional and there's no apologies whatsoever. The surrey U-Haul guy called me a few times and he told me someone made a mistake. Anyways I will never come back to uhaul after I move all the furnitures from your storage.Tina y. | Premières impressions
A bit expensive and unfortunately quite a lot of mouse poop in my unit.johns c. | Expérience générale
Bryann took great care of us along with the other staff members. They were friendly and helpful. The storage unit was perfect for our use at the time. Thank you all so very much for the great customer service.Carol s. | Expérience générale
Great experience. The lady was super kind and helpful. Made the moving experience a little less stressful ;) Thanks again! -PaulPaul R. | Premières impressions
Le client n'a pas laissé de commentaire.Lawrence K L. | Premières impressions
Great service. Great Price. Great StaffSusie B. | Premières impressions
Le client n'a pas laissé de commentaire.denise l. | Premières impressions
We had our storage lockers for over 20 years and the facility had been well maintained and convenient.PETER W. | Expérience générale
Le client n'a pas laissé de commentaire.Ka Chun Y. | Expérience générale
Le client n'a pas laissé de commentaire.wade robert g. | Expérience générale
Happy with the StorageJEAN PIERRE F. | Expérience générale
Laurie, very graciously handled any needs and requests. She built trust and exemplified reliability!elaine l. | Expérience générale
Great service, but lots of mouse poo in the units.Dylan S. | Premières impressions
Le client n'a pas laissé de commentaire.tyler christopher v. | Expérience générale
Le client n'a pas laissé de commentaire.Rosauro rabuy o. | Expérience générale
Le client n'a pas laissé de commentaire.Dragan R. | Expérience générale
Le client n'a pas laissé de commentaire.Olga B. | Expérience générale
Le client n'a pas laissé de commentaire.Rufo G. | Premières impressions
I don't live in Richmond, but where ever I am.. or go.. I use Richmond's U Haul because of the awesome staff.Julie J. | Expérience générale
I was bumped out of my original reservation for a space (the last one that was left) (5 x 5 x 10). I was able to persuade the staff to solve this problem for me. They offered me a bigger space, with one month free, and to let me know when the originally reserved space is free again. I expect staff to take care of transferring the items to the smaller space, once it become available. To me, this is only fair, after I spent hours on Saturday ensuring that this space was reserved, since it was the last one available. The staff were very helpful in finding a good solution, which I really appreciate.Theo L. | Premières impressions
Le client n'a pas laissé de commentaire.KIN CHUN W. | Expérience générale
Really would like 24 hour access! But otherwise this place was great!Julia G. | Expérience générale
Bryann was amazing and so helpful. Very fast, convenient and simple process. Had a great experience!chris l. | Expérience générale
A bit of heat would have been nice but it is presented as non-heated storage so that is to be expected (Vancouver in the winter is cool and damp).Allan B. | Expérience générale
Le client n'a pas laissé de commentaire.David Victor P. | Expérience générale
Le client n'a pas laissé de commentaire.JOHN BRENT O. | Expérience générale
nice peopleKai D. | Premières impressions
Very friendly staff Second time storing at this location Both experience are pleasantwei lun c. | Expérience générale
After moved my stuff into unit I noticed 2/3 of the hinges on the door were broken. The employee forced door shut and said if U-Haul couldn't fix next day I have to move units. This is Unacceptable.Courtney T. | Premières impressions
Staff is greatRandy Benno Roger N. | Expérience générale
Sometime in the last few months mice got into my unit and caused extensive damage. Bryann helped me out and went above and beyond to make things right. She is an excellent employee. Thank you Bryann!Warren W. | Expérience générale
No issues.Avtar B. | Expérience générale
We had rats in our unit and not one person cared. We told the staff. We did not have any food in our unit they put bait in it well of course they will come then. Rats pee and poo every where!!!!!!!!!!Radomir Roy K. | Expérience générale
I've dealt with other storage facilities this was by far the best and most friendly. If I need services like this in the future I would highly recommend this company to anyone. Happy new year everyon.melvin brent t. | Expérience générale
Staff was friendly. Would be better if this location offered 24 hour access as advertised.Enrich s. | Premières impressions
Thank you for the .staffs for their help and service.A & W Enterprises L. | Expérience générale
Storage space was perfect for our needs. Thankserika ruth s. | Expérience générale
Service was fineRandy Benno Roger N. | Premières impressions
Will be using your services in a month or so from nowLorna D. | Expérience générale
The staff were always helpful. There was some rodent activity but that is happening all over the city now.Jessica Lyn M. | Expérience générale
Great experience. Well done.Jia sheng JOSH L. | Expérience générale
The fees were not explained clearly. The staff was confused about the charge as well. But the staff are patient and nice. They tried to explain the detail.Jiaxuan C. | Premières impressions
HelpfulJAFARI F. | Premières impressions
If I need the storage again , U haul will be my first choicekey wai j. | Expérience générale
I actually moved out on May 23, 2019, one day before the renewal rent payment date. I also walked with the on-duty staff to check the unit inside before my last clean up. I would come back for biggerTW Computing W. | Expérience générale
Good location, great and supportive staff.VOJA I. | Expérience générale
This time was really a very unpleasant experience.Ocean Cross C. | Expérience générale
I rented storage space for a period of 10+ years (approx.). I am satisfied with the security of storage. JamesJAMES C. | Expérience générale
Lynn and her team always take very good care of our needs, in a professional, friendly manner.ROBERT donald E. | Premières impressions
I would recommend this U haul storage to all my friends because staff are niceMarites T. | Premières impressions
Great teamMarcel C. | Premières impressions
Very good service and understanding about some return on storage fees for month with only having storage for 4 days cause of finding a place before the 1st of the monthclinton m. | Expérience générale
You go for extra miles in serving your customers keep up the good workPentecostal C. | Premières impressions
Very friendly and professional!Andrea N. | Expérience générale
OkCharanpreet (Preety) K. | Expérience générale
Manager Lynn at the Richmond She’ll Road location in Canada, was rude and gave me verbal eviction notice based on her assumption that I was running a business out of my lockers. dishonest and rude!Adrienna h. | Expérience générale
The only thing that was bad is there was mouse dropping in my locker. Other than that it was fineMIKE H. | Expérience générale
no comments, all Excellent.TRI-STAR S. | Expérience générale
Rat droppings in a few unitsCameron jeffrey R. | Expérience générale
Suited ours needs very well. Staff was very helpfulHOLLY M. | Expérience générale
Excellent to work with in every way. Great staff and great facility. Please don't change!Grey Haven e. | Expérience générale
very commentating and helpful.Peggy Ann M. | Expérience générale
Clean and courteous!!!DEB M. | Expérience générale
Last week, I found that the storage's door was crashed and the locked was damaged. I couldn't open the door. No one reported this to me. And, I found a lot of mice dropping on the floor too.Fung Chung (Christie) L. | Expérience générale
Lynn is a very pleasant person to deal with.IRWIN B. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!