I requested to rent a 20' truck from the Beavercreek location and was sent to this location instead because of lack of availability. I then was given a 26' truck which was more space than we needed, but if they sent me to a different location anyway why didn't they send me to one with a 20' truck? Navigating the 26' truck to the location we were moving to (very narrow streets) was challenging. I also requested an appliance dolly because we need to move a washer and dryer. Upon arrival Saturday morning, I was told they didn't have one available and a pretty much â€œsorry about your luckâ€ from the manager. They claimed someone had taken the appliance dolly without permission. Not sure how that happens. Also, does this location really only have one appliance dolly? At this point I was expecting a simple dolly to be on the truck to use, but there was nothing at all, so we had to go find one from a friend last minute. Very frustrating. Also upon returning the truck, I accidentally pulled into the overhang backwards (signage wasn't exactly clear on which direction the truck needed to face, due to the layout of the lot). The owner came out and told me I had to move it the correct way. Okay, this is fine. But he was getting in it right after anyway to return it to its parked location so I'm not sure why he couldn't have just moved it himself, but neither here nor there. The checkout process was a bit frustrating as well, as the owner instructed us to go inside to check out and the man at the desk was on his cell phone and seemingly had no idea what to do to check us out, then left to go outside and didn't return. The lady who had checked us in that morning ended up checking us out. The owner even mentioned the gas tank which was BARELY below full, but then passive aggressively said he â€œwould let it slideâ€ because they didn't have the appliance dolly. Overall I was very unsatisfied with the lack of empathy on behalf of the owner, poor organization and seemingly poor management practices. Will not be returning to this location. The owner specifically was very rude. I believe his name was Evan Good. Thanks.Brittany B.
Customer Reviews for U-Haul Moving & Storage of Riverside
Pour nous contacter
Dayton, OH 45432
(@ Spinning Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I've used this location many many years ago, and I can say the Business has grown and looks better than it ever has. Very pleased with the whole experience employee's we're fabulous Thank You all at Linden U-Haul Stay WellBillie O.
Well I would say that with out a doubt it's is one of my best experience with a rental and if I need a rental again I will be going back thanks to the Santa claws looking manager EVAN GOOD but without the belly no more :) but he does have a big head tho lol P.S just Messing with him he's a good dude THANKS AGAIN.TYRELL W.
Le client n'a pas laissé de commentaire.Matthew L.
Le client n'a pas laissé de commentaire.Traci T.
Le client n'a pas laissé de commentaire.KIMBERLEY W.
Make sure the equipment works. The air conditioner did not work and the trucks had a severe brake pulsation to the point of being dangerousMARK V.
Nothing! You have very nice people at this location! I will be back!Lyle D.
Le client n'a pas laissé de commentaire.Tommy B.
Le client n'a pas laissé de commentaire.Julee T.
The manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.ROBERT W. | Expérience générale
No clear instructions on what to do with my dolly, I hope I did it right lolGail W.
Thanks for hanging in with me.David G.
The standard of charging a customer for 4 days when they only keep the equipment for 1 day is a rather obnoxious (especially considering you can re-rent the equipment out and effectively double dip). I asked because the only way I could get a quote eas for it to get include 4 days of use.Kevin M.
All around excellent customer service from this store. If I need to rent a truck I will go back to this. It was very easy to get the truck and to return the truck. The people there were very nice.DIANA H.
Le client n'a pas laissé de commentaire.Jill D.
The service was very efficient!!!Patricia Z.
Please do not change pickup location from scheduled pickup without talking to the customer. This was not U-Haul Moving and Storages of Riversides doing. For some reason my pickup was changed to a Xenia Oh location. But U-Haul Moving & Storage of Riverside helped my out and got me a truck.Keith P.
Le client n'a pas laissé de commentaire.Norman P.
This is one of the best automotive accessory purchases I have made.... great installer, great help at the counter, and a great price!Timothy M.
Le client n'a pas laissé de commentaire.Larry S.
Le client n'a pas laissé de commentaire.George S.
Le client n'a pas laissé de commentaire.Brian B.
Le client n'a pas laissé de commentaire.Richard A.
Le client n'a pas laissé de commentaire.ERIC A.
The store employee was verbally abusive and demonstrated clear anger issues. I felt threatened and unsafe.Aaron D.
Le client n'a pas laissé de commentaire.Dionte G.
Le client n'a pas laissé de commentaire.John E.
My account was hacked. Said I had moved out of the unit but I didn't I had to come to the office to get it straightened.I asked the clerk to consider a month's free rent for the trouble,gas had to pay for a ride, and the overall hassle of making a new account, etc. She called the manager and he said to me that he was going to honor free rent...he lied.Phyllis M. | Expérience générale
Great service, in and out in no time.MICHAEL F.
Le client n'a pas laissé de commentaire.NATHAN H.
The check engine light was on. The ventilation system blew nothing but hot air...hot, hot air, no air-conditioning. After returning i called to complian, waited 30 minutes for a person, then she put me on hold to check something and waited for to return for another 30 minutes. Total call 1 hour 9 minutes and 24 seconds before hanging up.....she never called me back, though she had my number.Richard J.
No improvements necessary. I had an appt. and then was told I could come in earlier and the hitch was installed the same evening. MerciGerry B.
Le client n'a pas laissé de commentaire.Sean L.
Le client n'a pas laissé de commentaire.Lena S.
Le client n'a pas laissé de commentaire.David G.
Le client n'a pas laissé de commentaire.SCOTT S.
Picked trailer up wood and glass was in the back my 16 yr almost got hurt because of this she slipped and almost hit her head ......waiting on my refund to be credited to my account because of this issue...lady tht spayed the trailer out just left it on the ground where a car could have ran over it and gotten a flat this is the laziest person there I've seen the guy tht checked us out was speedy and polite as he could b being super busy after we came in ...Kenneth T.
Had to wait a bit for someone to check us in to return the truck. Online check in was not an option since they were open and I was to receive a deposit back.Gary W.
Uhaul Riverside on Linden Ave in Dayton, OH is a solid well run business. The owner helped me with my rental and it was a really organized operation. Both pickup and drop off were super easy. Truck was clean and ran great and the employees were friendly.ERIC R.
Staff is extremely helpful and friendly. Answered all my many questions. Very pleased with climate controlled storage. The location is 5 miles from our home. They did their best to fulfill my needs. Feel extremely lucky to have a facility of this caring and professionalism so close to our home.Meta W.
Le client n'a pas laissé de commentaire.Jacob S.
Le client n'a pas laissé de commentaire.Taylor W.
Le client n'a pas laissé de commentaire.Kathy G.
I have been a Uhaul customer either through store purchases or equipment b rental. I live in the Dayton are and used the location on Salem Ave but it closed. The Linden Ave location is closest to family. I have always received great service.Reina B.
The online information was confusing and I wasn't sure what to do when returning the truck.PATRICIA T.
Evan goes above and beyond the standard customer service. When I went in to pick up the trailer our city was/is experiencing the college shuffle. With a busy lobby area Evan treated each customer as the most important person in the room all while maintaining his professional mannerism. Yeah, I'll go back. It would be awesome if Uhaul's self service website was more user friendly. Thank you. Be safe out there.Rebecca R.
Le client n'a pas laissé de commentaire.Rick H. | Expérience générale
It was a seamless process. It was a great experience. I was with 3 other folks that rented cargo vans from all different place for the move and I was the only person not complaining. Was very pleased.Cristie R.
Le client n'a pas laissé de commentaire.VICKI M.
I reserved a uhaul for 2 days online. There was a mess up in ther system/with the first location that rented out the uhaul to me and I was only allotted one day. They double booked the uhaul, and blamed me for it and charged me an extra day and a missed reservation fee. The manager told me it was not possible to reserve a uhaul for two days online (which is untrue) and refused to listen to me even though I had documentation that I actually turned the uhaul in early. Corporate confirmed this with me, stating I should not have been charged any extra charges, because my account reservation stated I reserved the uhaul for two days. Corporate ended up refunding me the extra charges, because I should not have been charged in the first place. However, it seems the manager took out his frustration with the situation on me, instead of taking the proper steps to figure out what went from and fixing the problem that turned out to be an internal issue within the company. There was no effort on their part to look up my information and see what was going on, and I was expected to pay for the company's mistake.BENJAMIN P.
Le client n'a pas laissé de commentaire.ALICE S.
This was by far my best U-Haul experience. We got check-in quickly at the desk and were able to return everything just as easy. Definitely going to come to this location for any future moving needsNathaniel B.
The Linden ave. Facility is top notch. The staff is excellent. Very helpful and knowledgeable. I've used this location many times over the past few years and I'm always impressed with the service they provide.Roderick C.
Excellent service à la clientèle.Amanda H.
Le client n'a pas laissé de commentaire.Ryka S.
Le client n'a pas laissé de commentaire.John P.
See aboveSean M.
Le client n'a pas laissé de commentaire.BRAD S.
EVERTHING from check out to check in was flawless.Paul G.
Le client n'a pas laissé de commentaire.David R M.
Le client n'a pas laissé de commentaire.CHADWICK W.
The only issue I can think of is your employee working solo and speaking at a commercial disclaimer pace, very rapidly, and He needs to remember that he knows all the u-haul nomenclature but the customers do not.Anthony M.
Awesome, looks and works greatJohn H.
Gentleman that helped me check out & check in sis a fabulous job & knew his stuff! Great experience!Patrick L.
Le client n'a pas laissé de commentaire.Tennille S.
Le client n'a pas laissé de commentaire.KEITH J.
If you are going to park the trucks that close together than you should back our truck out. The mirrors were a fingernail apart. They also messed up my paperwork and had drop off 20 miles away when I had 2 or 3 uhaul stores within 2 miles.Marcus M.
Le client n'a pas laissé de commentaire.Carlton F.
Le client n'a pas laissé de commentaire.Robert K.
Le client n'a pas laissé de commentaire.ALEXANDRIA A.
Could not get the bar code to scan when dropping off after hours.Timothy S.
Unfortunately, our truck smelled like cigarette smoke! Yuk! Had to drive all day with that smell. Otherwise, the truck was pretty well maintained! All customer service people were very nice!Mark M.
It was an easy pick up and it was easy delivery the unfortunate part about it was that the place that I wanted to move to was messing me around. So I had to keep the truck for an additional two weeks before I finally had to turn it in and then get a storage unit from U-Haul. Now the fella at the U-Haul was extremely helpful nice, professional, and help me out with everything. I'm definitely going back to them when I have to find when I find my place he was a younger kid but he had this hat on it look like a Ranger's hat and he was just extremely helpful and friendlyRandall K.
The staff was friendly, efficient and knowledgeable both and check in and check out. We were very happy with our experience.Brad P. | Expérience générale
Le client n'a pas laissé de commentaire.Robert J.
I did not appreciate being required to do mobile pickup. I waited over 30 minutes to be able to ick my truck up. I had ordered 2 dozen moving blankets and was provided with 1 dozen and a dolly. The return was great though.Stacey H.
The app sucks for pick up. But since I was available at time when live person was there I prefer that anyway. I was just gonna try the app to see how well it worked. YukVelma R.
The restrooms were dirty and no toilet paper and paper towels. I had two units and one of my units didn't have a payment method attached, so I got charged a late fee. Then, it took me driving their after two weeks of moving out of my units to close my accounts so I wouldn't get charged for another month.Mallory D. | Expérience générale
Le client n'a pas laissé de commentaire.BRIAN K.
Everything for pickup and drop off was outstanding, and the truck was clean, well-maintained and ran well. My ONLY complaint was that at some time the driver's side mirror had been replaced with a passenger side mirror turned backwards so it was not far enough out and could not be turned inward enough to give a good view without leaning forward. This was not immediately noticeable--i didn't realise what was wrong until after I had loaded the truck. It was not a significant issue but did detract from ease of driving.Jeffrey Joseph S.
Was only given less than a half a tank of gas and then they tried to accuse me of using a lot of gas because it was not filled to the 3/4 line which could obviously see that I only used like 11 miles. Not even enough to move the gas gauge line move. If it wasn't for me taking a picture before I left the facility of the gas gauge and mileage, I would of had to pay for a lot of gas that I didn't even use!Amy T.
Le client n'a pas laissé de commentaire.James K.
Le client n'a pas laissé de commentaire.MICHAEL H.
Le client n'a pas laissé de commentaire.Jordyn B.
Le client n'a pas laissé de commentaire.Jordyn B.
I feel as though the POS could be made more user friendly, the company is wonderful at large but the point of sale application has massive bugs that will crash it if it's looked at wrong.Nosferatu E.
Easy drop off and everything was clearly marked.Jennifer S.
Le client n'a pas laissé de commentaire.Raygan M.
Everything was great. Your employees were very helpful and friendly. I will and I have recommended your store to people. I also have a storage unit with you. Thanks for the great Service. ðŸ˜ŠJeffrey I.
The lady who helped us with check-in was fabulous!ERIN P.
Le client n'a pas laissé de commentaire.Margaret B.
Le client n'a pas laissé de commentaire.William K.
Le client n'a pas laissé de commentaire.Eric H.
The location was great and was able to assist in-person when picking up and returning. It was necessary for them to assist because the app is a dysfunctional mess.CHRISTOPHER V.
Discovered a leaking front tire. You guys handled the problem quickly.Charles J.
Seemed a little understaffed for a Saturday morning, only 1 person checking in people at the counter and it took 45 minutes before my turn to check in.DEAN C.
Le client n'a pas laissé de commentaire.Marcus P.
I wish that I could have obtained a one way rental over a round trip rental.Patrick W.
Le client n'a pas laissé de commentaire.chad T.
Le client n'a pas laissé de commentaire.Eric K.
The tailgate on the back of the trailer was awful heavy and I don't think it needs to be that heavy but it would be nice if the trailers was included and had ramps built into home home where you could just pull them out and run your tractor or whatever you guys are putting up in the trailer instead of having to have extra equipment you know like ramps and stuff like that.Denny S.
Great experienceâ€¦. Upon initially inquiring/ reserving the vehicle, Jeremy was wonderful. He answered all questions and helped to instill a sense of confidence and comfort in the services regarding our pending move. Customer service with additional representatives was excellent prior to and the day of pickup for the vehicle. The entire experience was wonderful. Thank you all. You are greatly appreciated.Ray B.
My reservation was changes to 24/7 rideshare and the process took over 25 minutes to locate my truck and get authorized. I chose this location so I could easily go in and speak to a person, but I was forced to do the program online. Then, after getting to the end of the online check-in, I had to go inside and pick up my key. Why in the world was I forced to use the online process when I still ended up going inside? It was frustrating and a waste of time. Also, the check-in did not have me review equipment that I rented that should have been in the back of the truck. I was missing the appliance dolly and extra furniture pads but didn't think to check since the exhausting online process didn't have me open the cargo door. Thankfully, the team did take the extra equipment charges off. And checking the truck back in was MUCH easier. I will not be using U-HAUL again if I cannot do the normal check-in process in person moving forward.Carrie A.
Le client n'a pas laissé de commentaire.FRED L.
Le client n'a pas laissé de commentaire.Tina T. | Online Move In
Very pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.Mallory D. | Premières impressions
Le client n'a pas laissé de commentaire.Tim F. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff O. | Expérience générale
Le client n'a pas laissé de commentaire.Amber A. | Premières impressions
Le client n'a pas laissé de commentaire.danielle J. | Premières impressions
The young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.Brad P. | Premières impressions
Le client n'a pas laissé de commentaire.Randy B. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan S. | Expérience générale
they made me feel safeAngela B. | Expérience générale
Le client n'a pas laissé de commentaire.Steve S. | Expérience générale
In the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54,99 to 59.99. We were annoyed at the immediate almost unstable 5 $increase to 64.99. When the rate eventually increased to 79,99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.andrew m. | Expérience générale
Le client n'a pas laissé de commentaire.Ronna P. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R. | Expérience générale
I've been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn't know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculousKristina V. | Online Move In
We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?Jeffrey L. | Premières impressions
Great location, price, cleanliness and service,Wesley A. | Online Move In
Extremely friendly and helpful.JACKIE U. | Premières impressions
very niceAngela B. | Premières impressions
Always get what we request and good customer service.Linda K. | Réservation
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