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SUSAN SCustomer Reviews for U-Haul Moving & Storage of Riverside
Testimonials From Recent Customers
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Employee attitude was offputting
MICHAEL MZach was great they treat me very good since i came to them instead of the location right around the corner from my new house. The location that I refuse to ever visit again is on Harshman road in Riverside Ohio.because of how I was treated.
ROBERT MEasier than I could have imagined. I will definitely use UHaul again.
SARA HThe improvements to this location's physical layout and service capabilities are quite impressive. I had not been to this store location for several years, and am impressed with both the physical improvements, and the customer service focus exhibited by the employees.
DEAN PClean and Disinfect the steering wheel. Driver's side visor kept falling down. The truck would always start out in towing mode and sounded like it was gonna blow up until I found the button to turn it off but even after turning off tow mode it would come back on the next time I started the truck. Besides those 3 issues the truck ran good.
THOMAS SWe always seem to get charged for "more" miles or gas or both. We put the same amount of gas back in the truck that we used this time and I was still charged for more. The last two times I returned a truck there I was overcharged miles.
Robert CExcellent staff, friendly and courteous. Hooked us up checked. Lights end on our way.
KEITH BI reported a break in of my unit and asked for someone to contact me about the incident and no one called back. When I called the office to notify them, they said I didn't have Uhaul insurance and there was nothing they could do and to call my insurance company. I asked for a manager to call me back and they said they would have the storage manager contact me. The police also stopped in the office as part of their report. The issue is there is a large gap at the top of some units people can climb over and get in. This appears to be how they accessed my unit. Not much was taken, but the lack of concern on Uhaul's side has lead me to move to a different service.
aaron H | Expérience généraleVery good location. Clean and organized store. Have rented here many times and bought supplies. Very good customer service.
BARRY LApo to checkout truck condition did not work woth iPhone ios lastest update.
DAVID MVery timely, courteous, and have great attitude. They work well as a team & do great packing items into a moving truck. Would definitely use them again.
JERRY BMake sure that you check the reservation thoroughly not to miss the add on like dolly. Also make sure the person who picks it up is listed.
JULIE WVery efficient process.
NORMAN PAdditional help during rush times?!
RICHARD NChecking in the young lady we had was very well experienced and very pleasant. Linden is the only location I've ever used.
STEPHANIE Gmy experience was very good. no issues. appreciated that this location had very early hours on a Saturday.
Stephen NIts an older truck for an in town move. I didn't expect much. More than 1/4 tank of gas would have been nice.
GREGORY SI've been dealing with you all for years especially the one on Linden Avenue Dayton Ohio. I have worked with the one on East 3rd Street a few times and had good dealings with them . The one on Linden Avenue I use a lot because it's close to my house first time I went there I had a trailer hitch put on they're real good job.
PATRICK D | Premières impressionsI've used U-Haul Storage for over a decade and it has always been clean and safe. 5 stars ⭐⭐⭐⭐⭐
Kevin F | Expérience généraleAny problem I had with my experience had nothing to do with the staff, but mostly had to do with my inexperience with driving such a big truck.
BILLY SWas able to answer all the questions I had
JUSTIN SThis place only puts you on hold when you call and they don't come back to the phone. They overcharged me a gas fee when I have pictures that show otherwise.
JOSE HI was bumped to this location from original Beavercreek location because U-Haul failed to have a truck they promised. That being said, the Linden Ave. location was wonderful. The lady that helped me get the truck was quick and knowledgeable, in and out in 5 min. On return, lady was equally knowledgeable and was very efficient. This location was 5 star.
DANIEL RCustomer service matters! Good job gang!
ANTHONY WThe U-Hsul team was great - both in picking it up in a timely manner and in returning the 5x9 trailer with ramp. Kudos!!
JOSEPH CVery friendly, professional, and accommodating. Very positive experience. I would recommend this location and equipment.
Gale HI rarely make recommendations, although people know I rent a lot of trucks through the year. The first truck signed out could not be found on the lot, but another truck was issued in short order. The automated check-in went the smoothest I have ever experienced. All the photos uploaded with no problems.
DAVID JNot a good experience at all but not this locations fault entirely I made an online reservation for the location closest to me that had availability. I received my confirmation on Thursday for my Sunday rental. I arrived at the location I choose and proceeded to the counter to pickup the trailer. I was then informed by the 3rd street staff my reservation was not available and I would have to go to a different location further away. I asked for a discount since I would be going out of my way and wasting time. I was told since my reservation was automatically changed to the other location I would not be getting any discount and was told "it's not that far away" and so I left. Why do I not have any communication from Uhaul that my pickup location changed?. I arrived at the linden location and there was a wait but eventually I was served by a very nice employee Autumn who helped me get going. Now an hour and a half late I got on my way. Get to my vehicle to be transported and find one of the straps is completely non functional. More time of mine spent making it work. I will not do this again this was the worst Uhaul experience I've ever had.
SHELBY SUpon pickup noticed several dirty areas of 15 Ft truck in loading areas . Also there was marijuana in the passenger door in a baggie my 10 yr old daughter found . Subsequently truck kept overheating . No roadside assistance . So I bought antifreeze it was low on . Upon return I was overcharged $75 . Original bill was $102 .00 for 50 Miles . We only used 30 Miles due to the truck overheating at no fault of my own . We was misled . And contract did no live upto what it said . Please help . This is wrong .Thanks. Been using Uhaul for 40 plus years ....but Not like this .
GERALD RThe vehicles were clean and maintained. The truck I used today was very used and worn. These trucks all need backup mirrors.
Mary Hthe whole team there was so sweet give them a raise
DERICK HStaff helped me out! Went out of there way for me. Thanks yall.
REBEL PQuick , courteous,knowledgeable, friendly.
CLIFFORD SGas hand was not quoted correctly there was much less than representative quoted
DEBBIE BSeamless..Cora made the entire process of renting and returning a truck easy!!
DONALD MMy only complaint is the app is NOT user friendly. It was a pain in the ass. Also, I brought it back with more gas than I picked it up with but was still charged $30 for gas. Likely won't use U-Haul again.
Denise MU-haul did not have a truck available for mobile pickup at my first location. I had to wait 15-20 minutes to talk to a representative. They then had me drive to another location 10 minutes away. I spent another 20 minutes finding the truck and opening 2 lock boxes after someone had mixed up the keys in the wrong boxes. All this occurred while it was pouring down rain. Not a good experience.
Ryan RTruck had a water leak. Couldn't use part of truck, because of leak.
Nancy BWe actually checked out of the unit around 1:30 pm on Saturday 9/21/24 - not 9/25 as listed above. Please advise if I will get any reimbursement for the prorated days that were paid for in the month already .
Brianna F | Expérience généraleFast service, easy explanations, vehicle performed as expected.
ERIC WGreat customer service employees were very helpful on both pick and return.
FRANKLIN HKeep the vehicles maintained for future use.
MARY HNothing!! Everyone we spoke with was very knowledgeable, business like and it was a pleasure working with your store.
Dennis DI would recommend this location. Unfortunately, this was not the location I booked at. I booked at another location and it went through the system and confirmed even though that location was closed at the pickup time. Went to the original site and wasted time trying to get on app and call customer service to see what had happened. This was the night before my wedding so I was stressed to say the least. Eventually, a customer service person was able to switch over my reservations to the Linden avenue location. No complaints with the new location. They were open and things went smoothly.
STEPHANIE WThe manager was the nicest most professional person I've ever dealt with I will definitely be back when I need it
Jack Dthe right break locked up, tire blew and caught fire, few hours and the tow truck showed up. Then I get a call with an attitude "wheres our trailer" ummm with your road side assistance people, yall do communicate??
JERID MTruck was difficult to get in & out of. Smelled of gas for first few days. Maybe was topped off too much?
PETER SThe descriptions of where to find things (e.g. "near the propane tank" or something similarly worded), or other directions (e.g. that the number of the truck would be on the lower left of the driver's side of the truck - when the number we found was actually near the top of the truck on the back end) were challenging to deal with. If these descriptions could be "fine-tuned", it would be a blessing. I think that people who write directions will be more effective if they put themselves in the shoes of the customer who is trying to find their way around - and in our case it was late in the day (9pm).
John Zjust the A/C other than that everything was well!
N'KIYRA UBetter service and communication
Joel WKeep the van clean
Kenedy NRented from them before. Will do again. Great customer service.
ROBERT DI rented a trailer and a dolly. Returned everything. Then they charged me over 200!!!??? For what?
THU DThe staff was very helpful and kind. Great team you have at this location.
Ruben P | Expérience généraleCora , Cheyenne, Zach , and Daniel always take care of me I see them probably 20 times a month and they go above and beyond for me and my co workers , I’m all over the country and this is by far the best uhaul I deal with
Gene E | Premières impressionsEasy and simple.
Lawrence M | Déménagement en ligneUnhappy staff
Michael J | Expérience généraleAssociates were quite helpful and accommodating with getting things done in a timely fashion.
Gail H | Expérience généraleStopped at your office and received friendly tips from Chey and other staff. Thank you. This is definitely a better facility than other locations. Well maintained and kept.
VEERARAGHAVAN S | Déménagement en ligneGreat people , numerous occasions they went out of their way to help me or my company out
Gene E | Premières impressionsPeople are very friendly and helpful. Unit not swept well, but ok, so that is how I will return it. Overall, best Uhaul storage I have had (this is my third location).
Christy H | Déménagement en ligneZack was friendly and very helpful Very informative about u-haul products and storage units. He made it so easy to purchase a unit
sharon s | Premières impressionsPlease be a little more patient with directions to your storage lockers when dealing with your older and disabled customers!!
Brenda L | Premières impressionsAt one point a lock was placed on my storage locker even though my account was current. It took the employees an hour to unlock my locker, and this experience was extremely inconvenient. Apparently nobody had time to unlock my locker to allow me access.
eric c | Expérience généraleI used this storage facility for two years, and the price always went up. When I came back to pick up my stuff in my unit after 2yrs, there was rat poop everywhere on my stuff. This a indoor climate controlled facility with a rat problem. Lastly there is a window completely broken and pieces everywhere. It is covered up by cardboard. The glass was never picked up. I am completely surprised how this store runs a business. Never recommending to anyone.
Jason D | Expérience généraleI was always satisfied with your service and facility. I'm 81 years old and just had to downsize.
William H | Expérience généraleEntrance code to storage area frequently was dysfunctional
dan s | Expérience généraleSo lucky to have this Linden Ave property running like a wobbly top thru weather and stress and often demanding circumstances.
dan s | Premières impressionsI like that the round locks that the customer used to have to buy they are already inside the storage unit
Tiffany B | Premières impressionsVery clean!
David H | Expérience généralethe prices are getting too high..i 1st started storage there it cost 43 dollars a month when i checked out this last time my rental cost 83 with insurance..too much
Edward F | Expérience généraleThank you for all you do 🙏
Sondra I | Premières impressionsGreat storage unit, they just didn't have the size I needed. They found me another one nearby though and were extremely helpful!
KAJE'ZA H | Premières impressionsI had an amazing experience here! The owner was very nice and extremely helpful! I would highly recommend.
KAJE'ZA H | Expérience généraleThe manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.
ROBERT W | Expérience généraleMy account was hacked. Said I had moved out of the unit but I didn't I had to come to the office to get it straightened.I asked the clerk to consider a month's free rent for the trouble,gas had to pay for a ride, and the overall hassle of making a new account, etc. She called the manager and he said to me that he was going to honor free rent...he lied.
Phyllis M | Expérience généraleThe staff was friendly, efficient and knowledgeable both and check in and check out. We were very happy with our experience.
Brad P | Expérience généraleThe restrooms were dirty and no toilet paper and paper towels. I had two units and one of my units didn't have a payment method attached, so I got charged a late fee. Then, it took me driving their after two weeks of moving out of my units to close my accounts so I wouldn't get charged for another month.
Mallory D | Expérience généraleVery pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.
Mallory D | Premières impressionsThe young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.
Brad P | Premières impressionsthey made me feel safe
Angela B | Expérience généraleIn the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54,99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79,99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.
andrew m | Expérience généraleI've been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn't know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous
Kristina V | Déménagement en ligneWe were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?
Jeffrey L | Premières impressionsGreat location, price, cleanliness and service,
Wesley A | Déménagement en ligneExtremely friendly and helpful.
JACKIE U | Premières impressionsThanks everything is great!
Nancy D | Expérience généraleI didn't appreciate UHaul raising the rates without giving me a notice, and time to decide if I accepted it. Also didn't appreciate the no pro rate time. If I don't use an entire month I shouldn't be charged for it. I'll never use UHaul for anything else ever again. You Lost a customer for life. I also will not recommend you to anyone.
Randy C | Expérience généraleI was very impressed with the staff. And the cleanliness of the units.
Rhonda S | Expérience généralevery nice
Angela B | Premières impressionsMy only concern was the broken glass pieces in parking lot. Maybe check and sweep parking lot.
Karin M | Expérience généraleI have always been very satisfied with your services.
Rhonda S | Expérience généraleOnly one parking space has really easy access to the storage space. Could be two, or maybe three, if one was for a van without a frailer.
Ben B | Expérience généraleGreat customer service 👍.
Rhonda S | Premières impressionsI have always been satisfied with your services.
Rhonda S | Premières impressionsScott Ross was extremely helpful in the process of getting the needed storage space.
Lori R | Premières impressionsI turned in a locker. I thought i should of got an return..my payment was not up till the end of the month..thsnk you
Kim H | Expérience généraleSarah H was excellent!
Janet N | Premières impressionsVery clean and easy to access. Moving carts always available
Osir O | Expérience généraleStaff was always very helpful and friendly. Especially the young lady! (I can't remember her name).
Casey C | Expérience généraleThanks
thomas g | Expérience généraleThe man that helped me was extremely professional and courteous. He did his job well and still kept it friendly.
Holly S | Premières impressionsStaff was great! Professional, friendly and informative! They deserve a team award!
Raelynn B | Expérience généraleGreat experience! Staff was extremely helpful and very pleasant to deal with.
Jim P | Premières impressionsThe loading/unloading vehicle lane facilitated easier transition of our belongings. It was especially useful on a misty morning. We also appreciated that carts that were provided.
Michael H | Expérience généraleAlways get what we request and good customer service.
Linda K | RéservationThe facility is clean, well lit and climate controlled, and alarmed. Very good for the money.
charles h | Expérience générale..
Lisa H | Expérience généraleWONDERFUL SERVICE!!
Dave h | Expérience généraleFacilities are climate controlled and convenient.
Michelle P | Expérience générale