Customer Reviews for U-Haul Moving & Storage of Riverside

2 859 évaluations

4565 Linden Ave   Dayton, OH 45432
(@ Spinning Rd)

(937) 258-8112

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(937) 258-8112

4565 Linden Ave
Dayton, OH 45432
(@ Spinning Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Great experience for using their Van. Can was clean, great ride, and clean

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth K. 
Évaluation :
5

Best UHaul location I've experienced!!!

Shelah M. 
Évaluation :
3

I had to clean the back windows were really dirty just to see out!

Margaret S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy F. 
Évaluation :
3

Staff was excellent. Only complaint is that it's hard to see which entrance to come into from the street and where to park if leaving your car on the property. Now that I know the layout, I'd definitely use them again

MICHAEL K. 
Évaluation :
3

Maybe if communication was better. We asked if we could change the drop off time and was told yes anytime before close was fine . we said so is it extra hourly and was told....prerry much. Call 2 days later to let them know we decided to keep it an extra day ,they said that was fine. We asked if it needed to be returned by a certain time , was told before close. We asked if holiday affected their hours any way since it was gonna be Columbus day. We were told nope were open every day but Christmas. When we return the guy outside said the people inside never communicate with each other and didn't tell him we were keeping it an extra day. Then was charged not 1 extra day but 2 WHOLE days because we brought it back a little after 3 . we later are told at pay counter we are being charged for another full day because it was a few minutes after 3. We were never told that . just before close so aggravated . if we would have known we would have made sure that it was!!!

Drew P. 
Évaluation :
5

Evan needs a raise. He is absolutely fantastic! He was friendly, professional, helpful. And polite! Excellence in customer service!!! I'm the customer! I'm always right! And Evan needs a raise.

Christopher S. 
Évaluation :
3

Mirror on passenger side would not stay in place. It kept moving around. Very dangerous. We had to stop and get some wire to keep it in place.

Hans M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas Z. 
Évaluation :
4

I did the self check return and it said a receipt would be emailed but it wasn't received

ANGELA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TON L. 
Évaluation :
5

They were great!

tamela S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOROTHY O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

TRACI E. 
Évaluation :
5

Great service! Thanks

Jeffrey P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John D. 
Évaluation :
4

Need more than one employee working. Especially on Saturday. Was inline for 40 minutes which cut my 6 hour rental to less than 5 and a half. Time should start when you check out. Not when your reservation was.

GERALD F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth M. 
Évaluation :
1

Shut down the 24/7 program if you don't want to lose every customer ever. Staffing issues understandable due to economy but corporate site and app and all other directions awful

Rahul G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sue C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie W. 
Évaluation :
5

Fast, friendly and very helpful

JUDY L. 
Évaluation :
5

You cant really do anything about being too expensive, so I guess it was okay

Erica E. 
Évaluation :
5

It a good place I'm NOT complaining at all I'll be around when I needed something

MICHAEL M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRANDY P. 
Évaluation :
1

I was very unhappy with the fact that I had to drive 7 miles to another location to pick up the appliance dolly, and the representative there was not very friendly. When I returned to pick up the transport trailer the 2 representative said manager were extremely helpful.

Sara T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lorna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelah M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID F. 
Évaluation :
2

I requested to rent a 20' truck from the Beavercreek location and was sent to this location instead because of lack of availability. I then was given a 26' truck which was more space than we needed, but if they sent me to a different location anyway why didn't they send me to one with a 20' truck? Navigating the 26' truck to the location we were moving to (very narrow streets) was challenging. I also requested an appliance dolly because we need to move a washer and dryer. Upon arrival Saturday morning, I was told they didn't have one available and a pretty much “sorry about your luck” from the manager. They claimed someone had taken the appliance dolly without permission. Not sure how that happens. Also, does this location really only have one appliance dolly? At this point I was expecting a simple dolly to be on the truck to use, but there was nothing at all, so we had to go find one from a friend last minute. Very frustrating. Also upon returning the truck, I accidentally pulled into the overhang backwards (signage wasn't exactly clear on which direction the truck needed to face, due to the layout of the lot). The owner came out and told me I had to move it the correct way. Okay, this is fine. But he was getting in it right after anyway to return it to its parked location so I'm not sure why he couldn't have just moved it himself, but neither here nor there. The checkout process was a bit frustrating as well, as the owner instructed us to go inside to check out and the man at the desk was on his cell phone and seemingly had no idea what to do to check us out, then left to go outside and didn't return. The lady who had checked us in that morning ended up checking us out. The owner even mentioned the gas tank which was BARELY below full, but then passive aggressively said he “would let it slide” because they didn't have the appliance dolly. Overall I was very unsatisfied with the lack of empathy on behalf of the owner, poor organization and seemingly poor management practices. Will not be returning to this location. The owner specifically was very rude. I believe his name was Evan Good. Thanks.

Brittany B. 
Évaluation :
5

I've used this location many many years ago, and I can say the Business has grown and looks better than it ever has. Very pleased with the whole experience employee's we're fabulous Thank You all at Linden U-Haul Stay Well

Billie O. 
Évaluation :
5

Well I would say that with out a doubt it's is one of my best experience with a rental and if I need a rental again I will be going back thanks to the Santa claws looking manager EVAN GOOD but without the belly no more :) but he does have a big head tho lol P.S just Messing with him he's a good dude THANKS AGAIN.

TYRELL W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Traci T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KIMBERLEY W. 
Évaluation :
3

Make sure the equipment works. The air conditioner did not work and the trucks had a severe brake pulsation to the point of being dangerous

MARK V. 
Évaluation :
5

Nothing! You have very nice people at this location! I will be back!

Lyle D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tommy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julee T. 
Évaluation :
5

No clear instructions on what to do with my dolly, I hope I did it right lol

Gail W. 
Évaluation :
5

Thanks for hanging in with me.

David G. 
Évaluation :
4

The standard of charging a customer for 4 days when they only keep the equipment for 1 day is a rather obnoxious (especially considering you can re-rent the equipment out and effectively double dip). I asked because the only way I could get a quote eas for it to get include 4 days of use.

Kevin M. 
Évaluation :
5

All around excellent customer service from this store. If I need to rent a truck I will go back to this. It was very easy to get the truck and to return the truck. The people there were very nice.

DIANA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jill D. 
Évaluation :
5

The service was very efficient!!!

Patricia Z. 
Évaluation :
5

Please do not change pickup location from scheduled pickup without talking to the customer. This was not U-Haul Moving and Storages of Riversides doing. For some reason my pickup was changed to a Xenia Oh location. But U-Haul Moving & Storage of Riverside helped my out and got me a truck.

Keith P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman P. 
Évaluation :
5

This is one of the best automotive accessory purchases I have made.... great installer, great help at the counter, and a great price!

Timothy M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC A. 
Évaluation :
1

The store employee was verbally abusive and demonstrated clear anger issues. I felt threatened and unsafe.

Aaron D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dionte G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John E. 
Évaluation :
5

Great service, in and out in no time.

MICHAEL F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN H. 
Évaluation :
4

The check engine light was on. The ventilation system blew nothing but hot air...hot, hot air, no air-conditioning. After returning i called to complian, waited 30 minutes for a person, then she put me on hold to check something and waited for to return for another 30 minutes. Total call 1 hour 9 minutes and 24 seconds before hanging up.....she never called me back, though she had my number.

Richard J. 
Évaluation :
5

No improvements necessary. I had an appt. and then was told I could come in earlier and the hitch was installed the same evening. Merci

Gerry B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sean L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lena S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SCOTT S. 
Évaluation :
3

Picked trailer up wood and glass was in the back my 16 yr almost got hurt because of this she slipped and almost hit her head ......waiting on my refund to be credited to my account because of this issue...lady tht spayed the trailer out just left it on the ground where a car could have ran over it and gotten a flat this is the laziest person there I've seen the guy tht checked us out was speedy and polite as he could b being super busy after we came in ...

Kenneth T. 
Évaluation :
5

Had to wait a bit for someone to check us in to return the truck. Online check in was not an option since they were open and I was to receive a deposit back.

Gary W. 
Évaluation :
5

Uhaul Riverside on Linden Ave in Dayton, OH is a solid well run business. The owner helped me with my rental and it was a really organized operation. Both pickup and drop off were super easy. Truck was clean and ran great and the employees were friendly.

ERIC R. 
Évaluation :
5

Staff is extremely helpful and friendly. Answered all my many questions. Very pleased with climate controlled storage. The location is 5 miles from our home. They did their best to fulfill my needs. Feel extremely lucky to have a facility of this caring and professionalism so close to our home.

Meta W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathy G. 
Évaluation :
5

I have been a Uhaul customer either through store purchases or equipment b rental. I live in the Dayton are and used the location on Salem Ave but it closed. The Linden Ave location is closest to family. I have always received great service.

Reina B. 
Évaluation :
5

The online information was confusing and I wasn't sure what to do when returning the truck.

PATRICIA T. 
Évaluation :
5

Evan goes above and beyond the standard customer service. When I went in to pick up the trailer our city was/is experiencing the college shuffle. With a busy lobby area Evan treated each customer as the most important person in the room all while maintaining his professional mannerism. Yeah, I'll go back. It would be awesome if Uhaul's self service website was more user friendly. Thank you. Be safe out there.

Rebecca R. 
Évaluation :
5

It was a seamless process. It was a great experience. I was with 3 other folks that rented cargo vans from all different place for the move and I was the only person not complaining. Was very pleased.

Cristie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICKI M. 
Évaluation :
1

I reserved a uhaul for 2 days online. There was a mess up in ther system/with the first location that rented out the uhaul to me and I was only allotted one day. They double booked the uhaul, and blamed me for it and charged me an extra day and a missed reservation fee. The manager told me it was not possible to reserve a uhaul for two days online (which is untrue) and refused to listen to me even though I had documentation that I actually turned the uhaul in early. Corporate confirmed this with me, stating I should not have been charged any extra charges, because my account reservation stated I reserved the uhaul for two days. Corporate ended up refunding me the extra charges, because I should not have been charged in the first place. However, it seems the manager took out his frustration with the situation on me, instead of taking the proper steps to figure out what went from and fixing the problem that turned out to be an internal issue within the company. There was no effort on their part to look up my information and see what was going on, and I was expected to pay for the company's mistake.

BENJAMIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALICE S. 
Évaluation :
5

This was by far my best U-Haul experience. We got check-in quickly at the desk and were able to return everything just as easy. Definitely going to come to this location for any future moving needs

Nathaniel B. 
Évaluation :
5

The Linden ave. Facility is top notch. The staff is excellent. Very helpful and knowledgeable. I've used this location many times over the past few years and I'm always impressed with the service they provide.

Roderick C. 
Évaluation :
5

Excellent service à la clientèle.

Amanda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryka S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
4

See above

Sean M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRAD S. 
Évaluation :
5

EVERTHING from check out to check in was flawless.

Paul G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHADWICK W. 
Évaluation :
5

The only issue I can think of is your employee working solo and speaking at a commercial disclaimer pace, very rapidly, and He needs to remember that he knows all the u-haul nomenclature but the customers do not.

Anthony M. 
Évaluation :
5

Awesome, looks and works great

John H. 
Évaluation :
5

Gentleman that helped me check out & check in sis a fabulous job & knew his stuff! Great experience!

Patrick L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tennille S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH J. 
Évaluation :
3

If you are going to park the trucks that close together than you should back our truck out. The mirrors were a fingernail apart. They also messed up my paperwork and had drop off 20 miles away when I had 2 or 3 uhaul stores within 2 miles.

Marcus M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlton F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Non les évaluations ont été soumises pour cet établissement.

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