Customer Reviews for U-Haul Moving & Storage of Riverside

3 329 évaluations

4565 Linden Ave   Dayton, OH 45432
(@ Spinning Rd)

(937) 258-8112

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(937) 258-8112

4565 Linden Ave
Dayton, OH 45432
(@ Spinning Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures
Établissement se consacrant à la récupération adaptative.

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
3

Picked up VAN with fuel gage on Empty. Put in $48,01 of fuel, drove 36miles total, and somehow got just $6 back in fuel credit. Despite the great service, the disappointing fuel credit has left me unwilling to return.

Sebastien A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary J. 
Évaluation :
3

Mobile pick up and drop off very tedious and tie. Consuming

Paul M. 
Évaluation :
5

Called to let them know I would be running past the 4 hours I had told them I needed it for. Was told it was promised to someone at the end of my 4 hours so had to stop and run the van back. Once I got there I found out they gave them another vehicle. Was disappointed I was not informed I could keep it till my job was done. Always say you need the vehicle for the entire day!

Vicki S. 
Évaluation :
5

Took all of 5 min to drop off the guys came out unhooked it for me and i was gone

Jeremy W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Margaret M. 
Évaluation :
2

I used this storage facility for two years, and the price always went up. When I came back to pick up my stuff in my unit after 2yrs, there was rat  poop  everywhere on my stuff. This a indoor climate controlled facility with a rat problem. Lastly there is a window completely broken and pieces everywhere. It is covered up by cardboard. The glass was never picked up. I am completely surprised how this store runs a business. Never recommending to anyone.

Jason D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

The sales associate was friendly informative and pleasant to do business with. I will be back in the future.

Michael S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie S. 
Évaluation :
5

Great job! Quick!

BRAD W. 
Évaluation :
5

Truck had a check engine light on but did run and I was able to use it. People were nice and helpfull.

Denver J. 
Évaluation :
3

I was quoted an amount for my trip and paid almost $40 more. I wish that overages would have been explained better.

Sabrina C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annabeth A. 
Évaluation :
5

Great service from people and equipment, just like it ought to be. My go to truck rental in Dayton, Oh.

Timothy E. 
Évaluation :
2

The trailer I reserved wasn't available, so they asked if I wanted a free upgrade, and I agreed. When I went to get it, it was SMALLER than the one I reserved! Then the one they had that was bigger didn't have the ramp that I requested. I ended up taking it and using some wood for a ramp. I feel they owe me $50 for not having the promised trailer.

John T. 
Évaluation :
5

Make sure mileage on vehicles are Accurate so customer not over charged!!!

lavona S. 
Évaluation :
5

Polite staff, clean truck, convenient location! Would use again!

Nathan H. 
Évaluation :
5

Great service.

CHRISTOPHER R. 
Évaluation :
4

Make it easier to use the online pickup system. It's easy for some people but could be difficult for others

Andrea M. 
Évaluation :
5

Excellent service

Rafael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin K. 
Évaluation :
3

Box truck road really roughly and got bounced all over think the suspension needs worked on i put gas in it gauge didnt even move and was charged for that idk just bad experience in my eyes will be going to a different location next time cause it shouldnt of ran me 150 dollars thats just crazy now my bank account is overdrafted

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa S.  |  Expérience générale 
Évaluation :
5

The enclosed trailer I rented was dirty inside. the roll up door was hard to roll up and down. The latch had to be manipulated to lock. There were several lights not working .

Henry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

max P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brandee J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shekinah G. 
Évaluation :
2

Employees simply don't give a damn anymore. I waited in line 10 mins listening to employee talk to someone about riding motorcycles in NM. then was told my truck hadn't been turned in on time and just wait. It was almost 2 hrs late yet I was expected to return the next day 22 hrs later.

Dale S. 
Évaluation :
3

The equipment didn't have window washer fluid in it. I asked about detailed maintenance due the long trip. Stephanie did offer me additional miles and days. Once again my reservation was improperly handled. I had to travel an additional ten miles to pick-up the truck. The first location didn't have what was promised, 26' truck. This happens more often than not. Very unprofessional. This move was absolutely horrible.

Belinda B. 
Évaluation :
4

Right tie down for tire strap too short. Trailer small for my vehicle.

Bob B. 
Évaluation :
5

I got in there and got everything done in minutes. The guy behind the counter knew what he was doing.

Joseph P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL C. 
Évaluation :
5

Nada, su servicio es excelente

Rafael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN R. 
Évaluation :
2

My final bill was significantly larger than the estimate I signed and I drove LESS than expected. I sent an inquiry to the email address that said it was for issues with my bill.

justin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shirley M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sri S. 
Évaluation :
5

The staff at my Linden Ave, Riverside, U-Haul have always been helpful and courteous every visit ~ even when they're slammed at the beginning of the month. Kudos to the Crew at my U-Haul, Linden location. ✨ ✨ ✨ ✨ ✨

Rebecca R. 
Évaluation :
5

It took much longer than expected to have our u-boxes picked up after we emptied them. Apparently the forklift broke down? On three different days we were told that they were going to be picked up but the driver never showed up. They were eventually picked up but only after a full week of sitting empty in our driveway.

BRIGHAM F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Troy M. 
Évaluation :
3

I booked the trailer and was confirmed at the Huber heights OH location. When I showed up there they told me the reservation had been moved to Dayton OH. I never got a call or email to say the pick up location had changed. When I did pick up the trailer, the latch to close the door was broken off. I didn't know until I got it to where I was loading it. I was able to strap the door down to make it work. The staff in hand were very friendly and helpful but whoever cleared the trailer for use did not do their job well enough

Andrew E. 
Évaluation :
5

Excellent service

Rafael H. 
Évaluation :
3

I had reserved a truck at the UHaul place right across the highway. Dorothy Lane, from where I live but then the day before the pick up you said you ran out of trucks at DL and I would have to pick up on Linden! Why would you give away a truck when I reserved it!

carmen T. 
Évaluation :
1

The last two rentals in a row I was charged for gas. The first time I was told the tank was fuller than it was. The most recent time I refilled it to the proper amount and was still charged for gas. Additionally, the last time, the truck was smoking like it was on fire and the facility told me to drive it to the location to return it. I would like reimbursed for the gas from the last two rentals. I would also like a $100 credit for having to cut my work short dur to a smoking vehicle.

matthew G. 
Évaluation :
3

I have a mixed answer. The employees at the location were very professional and were fantastic. No problems at all. Upon pickup everything was impressively clean and in great condition. The problems were upon dropoff when the location was closed. A person was there acting like they worked there (cleaning the parking lot with a water hose) and approached my daughter and her fiancee offering ways to make lots of money per night. Then as they were trying to get the heck away from him he tried to get a viscous dog out of his car. It seemed VERY MUCH like human sex trafficking situation as my daughter is in early 20's. I did tell the location the next morning once open and they were very nice on the phone and promised to check the security cameras and call the police. So the employees are great, but the location is looking to not be as safe as I thought.

Robin H. 
Évaluation :
3

Larry Lang was a great help and explained all options well and went over and above to help me out. He is an asset to U-Haul!

eric D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AZIMZHON U. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy or Don H. 
Évaluation :
5

Friendly staff great experience.

Ebony K. 
Évaluation :
3

I was quite surprised when I arrived at the pick up location specified of my contract, they told me the equipment is not there, but 3 miles distant. As I had ridden my bicycle to t to he pickup on my lunch break, I suffered repercussions at work when I was delayed by the different pickup location.

Robert W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kelsey K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carmel M. 
Évaluation :
4

Great experience UHaul!

Keith C. 
Évaluation :
5

No issues.

Pete J. 
Évaluation :
3

Better training for customer service people

Steve B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brad K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lakeisha D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tony W. 
Évaluation :
1

U-Haul did a horrible job on the moving help portion of my rental. I am very disappointed with my response from U-Haul and will never rent from you again.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristopher K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David A. 
Évaluation :
5

The Ohio staff were very professional and courteous. Moreover they readily compensated me, by not charging me for being 18 miles over my allotted contract-mileage, after I related to them how I felt about the ridiculous events at the main Gainesville, FL UHAUL-pickup location.

Karsten S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig H. 
Évaluation :
4

The original pick-up location was not made clear. We arrived at the Salem Ave. store and were told to go to the E. Third St. store. As we started to leave the parking lot an employee ran out and told us that the trailer would be at the Linden Ave. store. Thankfully he caught us before we got out of the parking lot. The rest of the experience was fine.

Gale F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

benjamin S. 
Évaluation :
4

Quick, simple and friendly.

Matt D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

edna w.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor B. 
Évaluation :
5

My favorite UHaul! Always courteous and professional. Hardly ever a line. They have everything one would need. Great staff and great location

Stephanie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aris C. 
Évaluation :
5

They were very good at their job!!

martin C. 
Évaluation :
4

Everyone was friendly and helpful!

Willard T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pascal G. 
Évaluation :
5

We needed to fasten special rails to mount bicycles into the trailer to travel 1000+ miles with $$$ bikes. The agent made sure that we had the proper equipment, even let us test a new design before pick-up to insure everything worked. Very pleased with staff and service.

SEAN B. 
Évaluation :
4

I wasn't told the fuel level was at 7/8, didn't notice it until on my way. I've always assumed the trucks needed to be returned with a full tank- so that caused a little unnecessary stress. But was very pleased with the truck- was low mileage and in excellent condition.

Kevin B. 
Évaluation :
1

I was told that I could drop off the truck at a UHaul closer to my new home and I was misinformed. Then I got charged for gas and they didn't even fill the truck up. We will never use this location again! And by the way, stupidest place ever to put the damn lockbox for the keys!

Michael P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathaniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joylynn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
2

The clerk was not engaged. She sat in a chair and appeared to be more interested in her cell phone than focusing on the task at hand. I've rented many trailers and it's never taken as long to return one.

Elizabeth L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jackie S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy G. 
Évaluation :
5

I was always satisfied with your service and facility. I'm 81 years old and just had to downsize.

William H.  |  Expérience générale 
Évaluation :
3

Entrance code to storage area frequently was dysfunctional

dan s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Britten G.  |  Premières impressions 
Évaluation :
5

So lucky to have this Linden Ave property running like a wobbly top thru weather and stress and often demanding circumstances.

dan s.  |  Premières impressions 
Évaluation :
5

I like that the round locks that the customer used to have to buy they are already inside the storage unit

Tiffany B.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

kassie s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James J.  |  Online Move In 
Évaluation :
5

Very clean!

David H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie R.  |  Expérience générale 
Évaluation :
5

the prices are getting too high..i 1st started storage there it cost 43 dollars a month when i checked out this last time my rental cost 83 with insurance..too much

Edward F.  |  Expérience générale 
Évaluation :
5

Thank you for all you do 🙏

Sondra I.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda K.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H.  |  Premières impressions 
Évaluation :
5

Great storage unit, they just didn't have the size I needed. They found me another one nearby though and were extremely helpful!

KAJE'ZA H.  |  Premières impressions 
Évaluation :
5

I had an amazing experience here! The owner was very nice and extremely helpful! I would highly recommend.

KAJE'ZA H.  |  Expérience générale 
Évaluation :
5

The manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.

ROBERT W.  |  Expérience générale 
Évaluation :
1

My account was hacked. Said I had moved out of the unit but I didn't I had to come to the office to get it straightened.I asked the clerk to consider a month's free rent for the trouble,gas had to pay for a ride, and the overall hassle of making a new account, etc. She called the manager and he said to me that he was going to honor free rent...he lied.

Phyllis M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick H.  |  Expérience générale 
Évaluation :
5

The staff was friendly, efficient and knowledgeable both and check in and check out. We were very happy with our experience.

Brad P.  |  Expérience générale 
Évaluation :
3

The restrooms were dirty and no toilet paper and paper towels. I had two units and one of my units didn't have a payment method attached, so I got charged a late fee. Then, it took me driving their after two weeks of moving out of my units to close my accounts so I wouldn't get charged for another month.

Mallory D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tina T.  |  Online Move In 
Évaluation :
5

Very pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.

Mallory D.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tim F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber A.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

danielle J.  |  Premières impressions 
Évaluation :
5

The young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.

Brad P.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan S.  |  Expérience générale 
Évaluation :
5

they made me feel safe

Angela B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steve S.  |  Expérience générale 
Évaluation :
3

In the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54,99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79,99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.

andrew m.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronna P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R.  |  Expérience générale 
Évaluation :
1

I've been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn't know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculous

Kristina V.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF M.  |  Expérience générale 
Évaluation :
3

We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?

Jeffrey L.  |  Premières impressions 
Évaluation :
5

Great location, price, cleanliness and service,

Wesley A.  |  Online Move In 
Évaluation :
5

Extremely friendly and helpful.

JACKIE U.  |  Premières impressions 
Évaluation :
5

Thanks everything is great!

Nancy D.  |  Expérience générale 
Évaluation :
3

I didn't appreciate UHaul raising the rates without giving me a notice, and time to decide if I accepted it. Also didn't appreciate the no pro rate time. If I don't use an entire month I shouldn't be charged for it. I'll never use UHaul for anything else ever again. You Lost a customer for life. I also will not recommend you to anyone.

Randy C.  |  Expérience générale 
Évaluation :
5

I was very impressed with the staff. And the cleanliness of the units.

Rhonda S.  |  Expérience générale 
Évaluation :
5

very nice

Angela B.  |  Premières impressions 
Évaluation :
4

My only concern was the broken glass pieces in parking lot. Maybe check and sweep parking lot.

Karin M.  |  Expérience générale 
Évaluation :
5

I have always been very satisfied with your services.

Rhonda S.  |  Expérience générale 
Évaluation :
4

Only one parking space has really easy access to the storage space. Could be two, or maybe three, if one was for a van without a frailer.

Ben B.  |  Expérience générale 
Évaluation :
5

Great customer service 👍.

Rhonda S.  |  Premières impressions 
Évaluation :
5

I have always been satisfied with your services.

Rhonda S.  |  Premières impressions 
Évaluation :
5

Scott Ross was extremely helpful in the process of getting the needed storage space.

Lori R.  |  Premières impressions 
Évaluation :
5

I turned in a locker. I thought i should of got an return..my payment was not up till the end of the month..thsnk you

Kim H.  |  Expérience générale 
Évaluation :
5

Sarah H was excellent!

Janet N.  |  Premières impressions 
Évaluation :
5

Very clean and easy to access. Moving carts always available

Osir O.  |  Expérience générale 
Évaluation :
5

Staff was always very helpful and friendly. Especially the young lady! (I can't remember her name).

Casey C.  |  Expérience générale 
Évaluation :
4

Thanks

thomas g.  |  Expérience générale 
Évaluation :
5

The man that helped me was extremely professional and courteous. He did his job well and still kept it friendly.

Holly S.  |  Premières impressions 
Évaluation :
5

Staff was great! Professional, friendly and informative! They deserve a team award!

Raelynn B.  |  Expérience générale 
Évaluation :
5

Great experience! Staff was extremely helpful and very pleasant to deal with.

Jim P.  |  Premières impressions 
Évaluation :
5

The loading/unloading vehicle lane facilitated easier transition of our belongings. It was especially useful on a misty morning. We also appreciated that carts that were provided.

Michael H.  |  Expérience générale 
Évaluation :
5

Always get what we request and good customer service.

Linda K.  |  Réservation 
Évaluation :
5

The facility is clean, well lit and climate controlled, and alarmed. Very good for the money.

charles h.  |  Expérience générale 
Évaluation :
5

..

Lisa H.  |  Expérience générale 
Évaluation :
5

WONDERFUL SERVICE!!

Dave h.  |  Expérience générale 
Évaluation :
4

Facilities are climate controlled and convenient.

Michelle P.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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