I rented a trailer and the right light wouldn't work. So they wouldn't let me leave the lot with the trailer. The dude told me I didn't have to go in to get the refund he would tell them. I still got charged $37 so I had to wait 45 minutes on customer service line to receive a refund.ANDREW E.
Customer Reviews for U-Haul Moving & Storage of Riverside
Pour nous contacter
Dayton, OH 45432
(@ Spinning Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I dont understand why we don't get a refund if we don't use all the miles plus we returned the truck earlyKatelyn W.
Le client n'a pas laissé de commentaire.shannon S.
The Linden Ave store was very polite and helpful considering my usual experience. I rented a trailer at a location near my home. During the online check-in I noticed my pickup location had changed. This is an hour before I need to pickup the trailer. I called the new location, Miamisburg store, to verify the new pickup, they stated this was correct. I arrived at the Miamisburg location to find out the trailer I rented was unavailable and the location had no other trailers in the size I rented/needed. I was told to go to the Linden Ave store to get the trailer I needed and I would receive a $50 credit. I arrive to the Linden Ave store to find out my trailer reservations were changed, by the Miamisburg store to the Middletown store (50 minutes away). The Linden Ave store took great care of me! I have not yet received my $50 refund from the Miamisburg store. I had not rented from Uhaul in over 25 years due to a bad experience when I was in the military, well 25 years later Uhaul didn't disappoint meâ€¦â€¦another painful experience!Todd M.
Had excellent service and van van was clean and in great working order.EMILY W.
I rented a trailer last minute to help make deliveries for a school fund raiser. I was impressed with the equipment but mostly the customer service. They did everything. I was shown how to hook up the trailer, given a loaner adapter and checked all the lights. The whole process was thorough and appreciated.John S.
The staff was fantastic. Friendly, knowledgeable and helpful. I'll definitely be back to this location if I'm in need of the equipment.TOBY R.
Le client n'a pas laissé de commentaire.Sandra D.
Le client n'a pas laissé de commentaire.Howard P.
Le client n'a pas laissé de commentaire.Kevin P.
The actual facility was great and very helpful. The call center was okay but they waited until the last minute to send me my confirmation number and didn't even have anything in the computer until the very last minute. But the man at the facilitywent ahead and rented to me anyway. So All and all I would say facility excellent, call center sucks.Michael G.
Le client n'a pas laissé de commentaire.Terri M.
Le client n'a pas laissé de commentaire.CONSTANTIN C.
Le client n'a pas laissé de commentaire.dennis C.
Le client n'a pas laissé de commentaire.TIMOTHY C.
Not sure who is to blame, but the guy highlighted the drop off location on my contract, which apparently was not the one I selected online and it was wrong. I went to the location that was on the contract and then got on the online link for equipment return and that said a different location. It was all messed up and took me an extra hour plus extra miles to get this figured out. Not a pleasant return experience.Param P.
Keep doing what your doing.David D.
Le client n'a pas laissé de commentaire.Charles R.
Le client n'a pas laissé de commentaire.Leno A.
Le client n'a pas laissé de commentaire.Andrew S.
You charged me for fuel. The same amount as I left picked it up was the same as I returned it. If this is the way you do business, Then I will not do business with you again. I even had to go an extra 7 miles each way to get my Uhaul truck because someone didn't turn in their truck like they should have. Not good!Ronald M.
Le client n'a pas laissé de commentaire.William F.
Le client n'a pas laissé de commentaire.REBEKKAH L.
Professional and patient.Jerome W.
Le client n'a pas laissé de commentaire.Jim H.
Le client n'a pas laissé de commentaire.DEBRA A.
Fast and friendly service!Trina S.
Le client n'a pas laissé de commentaire.Todd F.
Sometimes the order for supplies for pickup does not show at the center when completed online. Maybe look into this disconnect.Chris R.
Le client n'a pas laissé de commentaire.George C.
Le client n'a pas laissé de commentaire.Dallas P.
Le client n'a pas laissé de commentaire.Greg G.
Give your employee working this location a raise. Probably one of the best pick up/drop off on a rental piece I've ever had. He is Very professional and a hard worker that has great customer appreciation. You don't find employees like that every day.Michael M.
Le client n'a pas laissé de commentaire.Matthew H.
Le client n'a pas laissé de commentaire.Austin M.
Le client n'a pas laissé de commentaire.Amanda H.
I was suppose to pick up a truck for a one way rental after hours. I showed up to pick up the truck and was not able to get access to the truck with the app, online, or with a customer service agent over the phone. Even though I had scheduled a truck share 24/7 pickup, I had no other option but to do a "hand delivery" and wait until 7a.m. the following morning to go pick up the truck that I had already prepaid for. I lost an entire moving day because of this, and was only issued a $50 refund on an $800+ rental. Not satisfied in the slightest with U-Haul.Timothy R.
Le client n'a pas laissé de commentaire.CARIN D.
Horrible experience when I returned the van. The van itself was good but I was overcharged and had to make not one but two calls to uhaul customer service to get the charges corrected. Also, when I checked the van out, the customer service rep marked full gas tank on the rental form, when the tank was only 3/4 full. Very disappointed with the whole experience. The van was great, though, and I'd the company hadn't tried to overcharge me, had gotten the fuel tank level correct, and had resolved the incorrect bill promptly, I would have been satisfied. As it is, I'm going to be moving soon and am hoping to find a different company to use because my experience with this uhaul location was so bad.Jason C.
I have been charged for two extra days of use. How does that happen? How did I return it on a Monday and they check it in on a Wed. I am waiting for it to be corrected but how long should you wait for that, I would think that is a fix immediately situation.Toby K.
The first location I went to that I had my reservation at tried to tell me that I only had a 5500 hitch. And denied me the rental when I told him it was bull he began to throw me out of a store and threaten to call the cops on me. Second location I went to which is on this list the guy was very helpful he immediately noticed that it was a 7500 pound hitch and proceeded to rent me a trailer. If you look up your records you'll find the first place I went they tried to claim at safety reasons. I'd like the guy fired because he does not know what he's doing and he was rude so with the lady. It almost made me never use U-Haul again please call me back at 678-770-8438 so I can logic complaint I've already tried to lodge a complaint about the guy. And I feel like I've just been blown off by U-HaulJustin W.
Nothing to add! I had a great experience.John K.
Le client n'a pas laissé de commentaire.Dallas L.
Le client n'a pas laissé de commentaire.Charles B.
Go over the condition of the vehicle with the customer before they leave with the rental, and check that the mileage is actually what is stated on the contract, as I was already into the $.99/mile before I left. The truck they gave me only had 1/4 of a tank of gas for an 80-mile trip, and I was on a tight deadline, so an almost immediate fill-up was not expected. It had mud on it, and what looked like a spilled cup of coffee down the front of the cupholder cover near the floor. The steering was sloppy causing me to be all over the road on the highway.Sandra L.
Le client n'a pas laissé de commentaire.Matthew F.
I rented both a 26' truck and an open trailer from this location, but in separate transactions. In both instances, the staff was knowledgeable about the equipment and made good recommendations for operation and usage.Amanda H.
Le client n'a pas laissé de commentaire.Scott M.
Le client n'a pas laissé de commentaire.Gary C.
Brett Massie (GM) and his staff were super professional and accommodating to my complicated move. I'm military and when planning my move Brett was able to find solutions to my requirements that made the process 10 times easier. If you're looking for a good team that treats military well Brett and his staff are very well situated to help.Andre M.
I found the staff to be very helpful and I was impressed with how they were willing to help in any way possible. I was not impressed with the U-Haul website. I reserved a truck and only happened to check my email notification that arrived the night before I was to pick up the truck and noticed they had switched locations. Since they switched locations I would have thought that the location would at least be highlighted but it wasn't. Luckily I did notice that my pickup location was different. Again, really impressed with the staff at the Linden Ave. location though.Brent H.
Le client n'a pas laissé de commentaire.gary L.
Le client n'a pas laissé de commentaire.Pete P.
Easy pick-up and return. Very friendly staffJAMES H.
Le client n'a pas laissé de commentaire.Jerry H.
Make sure your employees are trained before they're out on the floor. This was the worst experience with Uhaul I've ever had. Rude employees, untrained staff, poor listening skills, and no one to attend to us at the desk in the middle of the dayâ€¦Adam R.
You should help your customer find the truck and provide general overview of the vehicle.Frank L.
My experience with U-HAUL has always been a good experience..Rhonda S.
Le client n'a pas laissé de commentaire.Jerry M.
Le client n'a pas laissé de commentaire.Arnaud L.
Le client n'a pas laissé de commentaire.Michael K.
They do a great job streamlining the process. You get in and out quickly. We added movers to help us and they were outstanding. Above and Beyond Movers lived up to their name. I really appreciate U-Haul meeting ALL my moving needs vs just renting a truck. Thank U-Haul!James R.
Le client n'a pas laissé de commentaire.DEBORAH F.
Le client n'a pas laissé de commentaire.Adronica W.
Le client n'a pas laissé de commentaire.PATRICK K.
Entrance code to storage area frequently was dysfunctionaldan s. | Expérience générale
It's been a while since I have used it U-Haul and it has improved since the last time no improvement needed at this timeTiffany B.
Staff were friendly and very helpful. Got us processed and on the road very quickly.Jon M.
Very unprofessionalMichael B.
Le client n'a pas laissé de commentaire.Barbara K.
Le client n'a pas laissé de commentaire.Dennis C.
Excellent service à la clientèle. Quick and efficient. Very polite.Nathanael C.
Le client n'a pas laissé de commentaire.Makhmud M.
Le client n'a pas laissé de commentaire.Donna W.
The trailer was much rustier and beat up than the last one I rented a few weeks ago. Still it worked okay.David G.
Le client n'a pas laissé de commentaire.John P.
quick n easy...good crewKeith C.
Le client n'a pas laissé de commentaire.Nancy P.
Le client n'a pas laissé de commentaire.Loretta R.
All went quite smoothly. The combination of face-to-face interaction, emails, and texting all work well together.Joe M.
Le client n'a pas laissé de commentaire.wakita F.
Manager is excellent. Employees need more training. Computer telephone answering service is abysmal.Dan S.
Back end very dirty had chips of wood and dirt. Had broken glass through ramp that pulled out. Metal plate on floor was loose and tripped worker. U-Haul is usually great. Someone did not to their job and clean back of Truck before rental. I would still rent here and think this probably isolated incident. Sometimes things get overlooked.Terrence M.
Le client n'a pas laissé de commentaire.William F.
Young lady at front desk was both kind and professionalFrances A.
Inspect the truck and have it ready when being picked upOrrin R.
Truck went out on 1/4 tank i drove 18 miles . Stopped and put 1,7 gallons in it and they charged me 9$ for fuel . Very upsetTony R.
Quick and friendly service!Timothy D.
Le client n'a pas laissé de commentaire.Matthew F.
Le client n'a pas laissé de commentaire.DEBORAH F.
Just keep up doing what you are doing. I will always use UHaul!!Debora H.
Le client n'a pas laissé de commentaire.Emily P.
Drop off was very easy and only took a few minutes.Stephen Q.
Le client n'a pas laissé de commentaire.Britten G. | Premières impressions
You gave me a van with just above 1/8th tank of gas when I got in to leave. I had driven 20 miles when the low fuel light alarmed. Doesn't leave a very good impression.HEATHER W.
The van got me there, but seemed a little sketchy...Mark P.
Le client n'a pas laissé de commentaire.MAN B.
Le client n'a pas laissé de commentaire.RICHARD T.
went to drop off the uhaul and there is not a drop off box visible at this locations. so i drove all the way there and now have to return tomorrow morning again to drop off the key to the vehicleAshley B.
Le client n'a pas laissé de commentaire.Josiah L.
So lucky to have this Linden Ave property running like a wobbly top thru weather and stress and often demanding circumstances.dan s. | Premières impressions
I like that the round locks that the customer used to have to buy they are already inside the storage unitTiffany B. | Premières impressions
Le client n'a pas laissé de commentaire.kassie s. | Expérience générale
Le client n'a pas laissé de commentaire.AMANDA B. | Expérience générale
Le client n'a pas laissé de commentaire.Anne H. | Online Move In
Le client n'a pas laissé de commentaire.James J. | Online Move In
Very clean!David H. | Expérience générale
Le client n'a pas laissé de commentaire.Jamie R. | Expérience générale
the prices are getting too high..i 1st started storage there it cost 43 dollars a month when i checked out this last time my rental cost 83 with insurance..too muchEdward F. | Expérience générale
Thank you for all you do 🙏Sondra I. | Premières impressions
Le client n'a pas laissé de commentaire.Linda K. | Expérience générale
Le client n'a pas laissé de commentaire.Richard H. | Premières impressions
Great storage unit, they just didn't have the size I needed. They found me another one nearby though and were extremely helpful!KAJE'ZA H. | Premières impressions
I had an amazing experience here! The owner was very nice and extremely helpful! I would highly recommend.KAJE'ZA H. | Expérience générale
The manager and staff have always been very helpful even when a billing cycle was interrupted due to my own oversight.ROBERT W. | Expérience générale
My account was hacked. Said I had moved out of the unit but I didn't I had to come to the office to get it straightened.I asked the clerk to consider a month's free rent for the trouble,gas had to pay for a ride, and the overall hassle of making a new account, etc. She called the manager and he said to me that he was going to honor free rent...he lied.Phyllis M. | Expérience générale
Le client n'a pas laissé de commentaire.Rick H. | Expérience générale
The staff was friendly, efficient and knowledgeable both and check in and check out. We were very happy with our experience.Brad P. | Expérience générale
The restrooms were dirty and no toilet paper and paper towels. I had two units and one of my units didn't have a payment method attached, so I got charged a late fee. Then, it took me driving their after two weeks of moving out of my units to close my accounts so I wouldn't get charged for another month.Mallory D. | Expérience générale
Le client n'a pas laissé de commentaire.Tina T. | Online Move In
Very pleasant staff. When there was a change in plans, everything was handled in a professional manner. I would rent from here again.Mallory D. | Premières impressions
Le client n'a pas laissé de commentaire.Tim F. | Expérience générale
Le client n'a pas laissé de commentaire.Mark M. | Expérience générale
Le client n'a pas laissé de commentaire.Jeff O. | Expérience générale
Le client n'a pas laissé de commentaire.Amber A. | Premières impressions
Le client n'a pas laissé de commentaire.danielle J. | Premières impressions
The young lady that checked me in was friendly, knowledgeable and efficient. I didn't get her name but she is an asset to your organization. I'm sure you can get it from my information. She deserves a pat on the back. She represents you well.Brad P. | Premières impressions
Le client n'a pas laissé de commentaire.Randy B. | Expérience générale
Le client n'a pas laissé de commentaire.Jonathan S. | Expérience générale
they made me feel safeAngela B. | Expérience générale
Le client n'a pas laissé de commentaire.Steve S. | Expérience générale
In the beginning we were extremely happy with the facility. We had no problem when our rate was raised from 54,99 to 59.99. We were annoyed at the immediate almost unstable $5 increase to 64.99. When the rate eventually increased to 79,99 for a 5x10x10 we were very dissatisfied. we were told the increase was not to keep people like us out, but to keep the riff faff out.andrew m. | Expérience générale
Le client n'a pas laissé de commentaire.Ronna P. | Expérience générale
Le client n'a pas laissé de commentaire.Richard R. | Expérience générale
I've been calling the 800 number and local for 2 weeks now trying to connect my linden ave rental to my online account. The lady on the 800 # didn't know how and no one answers the phone at the store.. so how am I supposed to pay my bill ??? This is ridiculousKristina V. | Online Move In
Le client n'a pas laissé de commentaire.JEFF M. | Expérience générale
We were there on Thursday July 2 to check and see about placing a few of our boxes.. We were "yelled" at since it was already after 6 pm and we had not done "all the paperwork" yet. The store was open until 7. We had reserved the unit for Thursday, July 2. Since the unit had also "not been cleaned," we agreed to come back on Friday July 3. When we arrived the next morning, the unit had STILL not been swept and mopped. So the unit was WET when it was turned over to us. Cardboard and wet floors do not make a good mix. Our time was wasted waiting for the unit to be cleaned and the floor to dry so we could place our boxes in the unit. The unit should have been cleaned in a timely manner, maybe Wednesday? Thursday morning?Jeffrey L. | Premières impressions
Great location, price, cleanliness and service,Wesley A. | Online Move In
Extremely friendly and helpful.JACKIE U. | Premières impressions
Thanks everything is great!Nancy D. | Expérience générale
I didn't appreciate UHaul raising the rates without giving me a notice, and time to decide if I accepted it. Also didn't appreciate the no pro rate time. If I don't use an entire month I shouldn't be charged for it. I'll never use UHaul for anything else ever again. You Lost a customer for life. I also will not recommend you to anyone.Randy C. | Expérience générale
I was very impressed with the staff. And the cleanliness of the units.Rhonda S. | Expérience générale
very niceAngela B. | Premières impressions
My only concern was the broken glass pieces in parking lot. Maybe check and sweep parking lot.Karin M. | Expérience générale
I have always been very satisfied with your services.Rhonda S. | Expérience générale
Only one parking space has really easy access to the storage space. Could be two, or maybe three, if one was for a van without a frailer.Ben B. | Expérience générale
Great customer service 👍.Rhonda S. | Premières impressions
I have always been satisfied with your services.Rhonda S. | Premières impressions
Scott Ross was extremely helpful in the process of getting the needed storage space.Lori R. | Premières impressions
I turned in a locker. I thought i should of got an return..my payment was not up till the end of the month..thsnk youKim H. | Expérience générale
Sarah H was excellent!Janet N. | Premières impressions
Very clean and easy to access. Moving carts always availableOsir O. | Expérience générale
Staff was always very helpful and friendly. Especially the young lady! (I can't remember her name).Casey C. | Expérience générale
Thanksthomas g. | Expérience générale
The man that helped me was extremely professional and courteous. He did his job well and still kept it friendly.Holly S. | Premières impressions
Staff was great! Professional, friendly and informative! They deserve a team award!Raelynn B. | Expérience générale
Great experience! Staff was extremely helpful and very pleasant to deal with.Jim P. | Premières impressions
The loading/unloading vehicle lane facilitated easier transition of our belongings. It was especially useful on a misty morning. We also appreciated that carts that were provided.Michael H. | Expérience générale
Always get what we request and good customer service.Linda K. | Réservation
The facility is clean, well lit and climate controlled, and alarmed. Very good for the money.charles h. | Expérience générale
..Lisa H. | Expérience générale
WONDERFUL SERVICE!!Dave h. | Expérience générale
Facilities are climate controlled and convenient.Michelle P. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!
Nous offrons la plus grande sélection de l'industrie!
Nous avons un programme de récupération adaptative visant à améliorer l'environnement!