Great staff
JUSTIN RCustomer Reviews for U-Haul Moving & Storage of Rochester South
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Well organized and run efficiently
julie b | Premières impressionsIt needs to be more clear in the email/app/texts that the disarm/arm login area is separate from the ones at the door.
Naomi O | Déménagement en lignePrompt, friendly service. Answered our questions patiently.
WILLIAM GMaybe a free cup of coffee or hot coco and a warm cookie. If not, the service was great.
MICHAEL MWe had an issue while towing that shouldn't happen. I've requested callback.
DARIN HThe lady that worked there on 11/09 is very unfriendly and unprofessional. Responded to my "thank you" was an "uhm hmmm" sound. Not sure if she is a racist or just unhappy?? The self pick up and return is the worst feature ever. Not worth it and very inconvenient. You still have to basically do everything to inspect the vehicle from picking to returning by yourself with lots of unnecessary, time consuming steps.
Nghia NEquipment was excellent and easy to use. The person who eventually helped me return the trailer was kind, courteous and professional. He apologized for the lack of help from his coworker.
LORINE RExcellent customer service and truck was clean and in excellent shape.
LANCE MTrouble with pick up of empty containers in Fl...driver called in sick. But driver Tammy gave us excellent service!!!
Curtis SVery very good berry berry good very good clean truck and trailer very good
SETH SPleased with every aspect of the rental.
Gregg SThis location went above and beyond to help us with a unique situation / change in plans. Awesome people!
Carol SActually this was one of the best Uhaul locations I've ever rented from, probably the best and I've rented from several in MN and CA. Staff was professional and courteous, place was clean and new feeling, truck was in decent shape although we did have to jump the battery once. The app for returning after hours kept crashing but the staff took care of the return the next am with no issues so we appreciated that.
REBECCA LHad 3 units from February did 2 moves! Very pleased w this U-Haul. Would recommend and use again if necessary.
ANGELA H | Expérience généraleLove you!!!!!
carrie d | Expérience généraleThe tire hold down that hold tire down was bad,tried to call different U-Haul numbers including where picked up and manger's number was mail box was full and no place to call after calling 3 others we called roadside assistance and they did answer and they said they couldn't do anything so I cut one of my own straps and tied on to the broken on and checked several time on the road,this should of never been sent out! I feel I need a refund.A guy in Omaha area sent pics to said he was going to file a.issue with this problem and he has all information!
RICHARD PGreat communication and help with nice truck.
DAVID PThe box was scheduled to arrive on 9/24- which it did around 5:00 p.m. However, we were notified on 9/23 that the Box would be late, so we booked a hotel room for 9/24. As it turned out, with better communication from U-Haul we could have stayed in our home on 9/24 instead a hotel. The Box contained our beds.
Ron MEasy to rent and return. The store manager even stayed late for our drop off. He was so helpful!
SAMUEL SHad to drive 9 miles each way because the location we reserved didn’t have a truck which ended up costing us more
DANIEL EThe Guy was a little arrogant when we got there!!
DOUGLAS EI'm so impressed by the staff at the 3265 Commercial Drive U-HAUL site: courteous, helpful to someone who just drove from NH to MN and was road weary, efficient, kind++, smiling and personable and willing to engage in a conversation. And the storage facility was incredibly clean and user-friendly: 5-star rating and there's no doubt about it. Note: It would be nice to have a lock reclamation opportunity. I didn't need to keep the lock which came with my storage unit and could have drop-boxed it there. And I have already shared my experience with others.
Laura M | Expérience généraleThe UHAUL storage at the drop site for my rental is excellent. Thanks to the ability to back up to the dock and not have any awkward step-up/step-down issues, the carts provided for customer use and the easy access doors, I unloaded my 10' truck in about 2 hours: And it was packed full. The storage facility was pristine in its cleanliness and the whole experience, which I had been dreading the whole drive there, was actually pleasant and not as stressful as I figured it would be. I even had time and the patience during my unloading to locate some of the things that I'd 'misplaced' into random storage bins as I put things away in the storage unit. So, thanks, UHAUL and UHAUL staff there for making the end of my trip experience a good one. I appreciate that.
LAURA MOf all the u-hauls I use, this is my preferred location- they usually have enough staff, are pretty quick at getting you in and out, and I feel like I am treated well
THOMAS WMade online reservation days prior to equipment need. When arriving @ store, staff unable to process the reservation. Had to initiate order as a walk in customer. Took more time to get our trailer, staff did apologize & thanked us for our patience
KIM FI think Allen and team are doing a great job there
JUSTIN RVery helpful employee
MICHAEL RI originally asked for two, UHaul rep recommended three. I used all three and wished I had asked for 4, since we had to leave some furniture and other things behind. It was my fault, not yours... I did not fully understand the amount of the things we needed to move. I was glad your rep recommended an extra pod and you gave us the option. Maybe next time recommend two extra instead of just one.
john gWish they had reminded me I would need some ratchets at time of pick up and which ones worked best with truck.
MICHAEL WThe guys and gals that check us in and get our trailers have always been great at this location. It's close by us as well super convenient.
BRANDON MI had very good experience with U-HAUL employees. They were very helpful and cooperative. In future if I need their services I will love to go in the same branch again. They were wonderful.
sudesh s | Expérience généraleBest experience, very helpful staff in the most stressful time ! Than you
Omer JI explained about the change in pickup location further from my house, and he did not void the extra mileage charge.
RICARDO LThank you for the hassle free relationship!
JAMES RAlways friendly and efficient.
JORGE LGreat experience overall, Both the representatives at the pick up location at Bloomfield Tire & Auto in Genoa City and drop off location at U-Haul of Rochester MN South were efficient, helpful and provided everything we needed for the move.
Michael MNo trailer light adapter available so I had to purchase one. Sales rep indicated that they usually have adapters on hand for customers to borrow.
Daniel BCustomer service was above expectations; fully satisfied!
REBECCA KI happened to be there at around 8pm when the office was closing, an when I grabbing a cart to put my things on, the alarm went off!! What an ear piercing noise that makes. Luckily there was someone there to turn it off!
Joseph H | Expérience généraleThe rental went smoothly and the location staff was very friendly.
KENNETH FNice and clean with helpful staff
Matthew B | Expérience généraleGreat help right Trailer hooked us up and unhooked us.
DAVID HHad us unhooked and on our way in no time. Pleasant, friendly folks, even at the end of the day. Answered questions and made the end of a long hard trip a great experience. Merci.
Laura SI recommend to my mom! It was a great experience
Shaina J | Expérience généraleStuff could be cheaper
RAYMOND HVery good customer service
Voua HMy daughter's experience here was with the Gen Mgr being rude and condescending. He was polite to me when I came in. This tells me this is not a good place for a woman to feel welcome.
Chris HWe simply dropped off truck after business hours, but forgot to bring contract with. I called next day and staff reassured me all was well and properly recorded. Merci.
Kimberly MThe equipment ran well. The service was great. No delays and very helpful.
TODD IThe whole process from using the website for the reservation to email/text communication to checkin and hook up to checkout was super easy and stress free. I really appreciated the pleasant and efficient staff!
Kelly WI reserved a truck rental online for a 7:30am pick up, then received an email saying I missed my reservation, which I did not. So I called and reserved another truck with a customer service rep for the same time and date. Then when I arrived there, it wouldn't let me check in for my truck. I called customer service, was on hold for 25 minutes, she told me that the truck I was supposed to get, was turned in after hours so I could not pick it up. Then the call dropped. That location didn't even open until 9:00am!!!! So I had to go back an hour later. Then the storage unit they rented me was the wrong size. A lot of extra driving around, wasting gas, making my moving help wait and wait, especially in this heat. Extremely poor customer service and experience. If the store doesn't open or allow rental pick up until 9:00am, why was I able to reserve it online or over the phone with a customer representative?? Makes no sense. Will never use this company again.
RENA SVery friendly and helpful
PERRY LI was in and out in under 5 minutes. Quick and easy and I have no complaints.
Brandon PWhen I dropped off and sat outside like the signs told me to, the lady behind the counter never came out and the guy out there looking at a trailer never said a word to us. I eventually went inside and the lady behind the counter asked me to put the trailer away and never got off her chair. Pretty sure she was sleeping when I popped my head in.
Dwight KA+ experience will rent again next year
Jason sexcellent!!
Alan AThe entire building was in wonderful condition. The staff were incredibly kind and helpful.
Edith G | Expérience généraleRien
Andrew SI like the drive in feature.
Mary F | Déménagement en ligneFast, easy and secure to rent and to leave was a snap!
Steve K | Expérience généraleGreat location, staff has been always friendly, helpful. I appreciate how this location is well kept.
Aida R | Premières impressionsHey.,,
aaron b | Premières impressionsMy new storage is.ki d of on side hill so it's a little awkward entering it
Mike R | Expérience généraleSome of your staff are not friendly.
Moses D | Expérience généraleOnly issue to mention is the outlets for maintaining battery in rv is installed upside down. But great experience using the facility.
KEVIN P | Expérience généraleThe staff was above and beyond to help me to get a storage unit, show me the facility and answer all my questions. I had a premium customer experience. I would definitely recommend this service.
Leticia S | Premières impressionsThey did a great job , very helpful
Sawsan E | Premières impressionsRojelio was great, especially since I am pretty inept with my phone. Smiled and was patient with me.
Richard l | Premières impressionsIt got pretty icy in the area but felt secure.
Laura E | Expérience généraleCalled to change to a different unit. The man on the phone made me so uncomfortable calling me "dear" (come on in dear, we'll take care of ya) I completely changed my plans and never did the move-in. When I rented the truck on the other side side of town, the guys there were fantastic! They were friendly, helpful, and efficient. The guy at the south side storage units was just plain creepy.
Donna E | Déménagement en ligneMaybe in the future the staff could walk customers through the security with the pass card to ensure 1 that it works and 2 tto ensure the customer understands the in and out procedure and the enabling and disabling alarm system. It took me a while to figure it out
SANDY o | Premières impressionsI loved your storage unit and had the perfect setup. I stored my Yamaha Motorcycle with no problems. Mustaf got me set up with my storage unit...he was legit. Best employee there hands down. I went outside one morning to get my motorcycle out of the storage unit to get it ready to pull out for the season, and was shamed by Summer for Storing my motorcycle indoors. I had no fuel in it and had it winterized. She said..."lets get you an outdoor storage unit...RIGHT NOW!! and yelled at me. I was disguted with how she treated me. I stopped paying for the storage unit and expected it to go to collections. Savanah called me with a settlement offer and was very pleasant...so I took the offer. I had the perfect storage unit and I love the facility. I am extremely dissapointed as to how it all turned out...I wish I had that storage unit back, however, I refuse to give my business to someone who treats their clients so unprofessionaly.
PHILIP W | Expérience généraleOn the day I came to unload my storage unit, there was a lock placed on my unit for unpaid balance. My account was on auto pay and was not overdue. I had to have the staff remove the lock which set me back moving all my stuff into my house. When I had emptied out the unit, I came and spoke to the manage and told him I wanted to close my account. He asked me to write my information on a post-it and he would close the account. Four days later, I was charged for the month of November. When I attempted to contact the local UHAul place they kept disconnecting my call, this happened 4 times. I finally had to call the corporate number who connected me with a person at the local store. I recognized her voice as the person who hung up on my earlier. She assisted me in closing my account and crediting my money back. This storage unit was expensive, I was really frustrated with how I was treated and the lack of respect in both instances. I would likely not recommend this place to anyone or use this storage unit again unless some sort of restoration for treatment happens.
Steven B | Expérience généraleI requested a move out online on October 22nd. It wasn't processed until October 27th and after I was charged for another month while I was already moved out.
Anthony K | Expérience généraleVery clean, well lit, secure friendly staff felt very comfortable with my my things being safe and felt very comfortable when entering and leaving. Definitely recommend if you have any storage needs. This is the place. Rick from Minnesota
richard b | Expérience généraleSummer was extremely professional. I originally made reservation online 10/2/2023 and thought everything was fine. 10/6/2023 got email asking why I haul lost my service because I didn't move in. Called and Summer helped me, my reservation was nowhere to be found. I went after work to do this I person, she was already helping another customer who had similar experience. Standing there waiting for her to help me listening to Summer handle the customers issue I felt pleasure to see how she dealt with this. Since and after Covid I've dealt and seen nothing but trouble with customer service, she's definitely a asset to your company.
KEVIN P | Premières impressionsSince the new manager, Summer, took over last spring, this location has improves significantly. It has been cleaned up and the help recieved is outstanding.
Jane G | Expérience généraleI checked in completely online, but I still had issues once I arrived at the facility. Once I took the lock off, my alarm kept going off, so when I tried to enter my code, my code said I was not done with the check in process which I was. Other than that the whole process was easy and simple. All of the employees were very nice and helpful.
Stacy B | Déménagement en ligneVery clean, very comfortable, staff helpful and friendly. Easy In/Out. Wish I could have kept my storage unit.
JAMES L | Expérience généraleThe bathroom by the freight elevator needs to be cleaned. But rest of facility is very clean.
SCOTT S | Expérience généraleStaff was always friendly and helpful,my stuff was safe.
Judy B | Expérience généraleAll office workers so nice to me,
Deming L | Premières impressionsI am happy with everything I see and do.
Moses D | Premières impressionsIt is the best place to keep belonging safe and secure. I will recommend the storage units for everyone I know. Merci.
ZENI A | Expérience généraleNice facility, with hod options for storage. Worked out great for me!
Steven V | Expérience généraleCustomer service phone is horrible
lynn S | Premières impressionsU-haul Rochester was incredibly easy to work with in our daughter's move. I can't thank you enough for allowing her to move into a larger space, free of charge. You provided moving carts, an elevator and easy to use loading. If I could give you 10 stars, I would! Merci.
Patty C | Expérience généraleThere's not a lot of works so you have to wait in long lines when you want to speak with someone. One time I was there and it was only one worker found everything. This place needs more staff because the staff here looks like they could use more people other times I came there where two people and the lines where still long. But the staff members I have in counter are very nice helpful and you can tell they will help you if you need it
Zoey M | Expérience généraleWe had to change the size of our unit, your team understood the problem and let us exchange for a larger unit. Very friendly and accommodating staff.
Patty C | Déménagement en ligneEmail was not clear on what site was drop off vs storage. Team was friendly, but check-in took a long time. After equipment drop-off, I received a call stating the coolant cap was missing and I needed to return it. As a young woman, I have no clue what that part actually is and felt offended that I was being accused of stealing it.
Taylor F | Premières impressionsReally need to be open later at least one night past 7pm 😏
gail C | Premières impressionsSome trouble with the key card access. Hopefully that is just a minor temporary glitch
TIMOTHY M | Premières impressionsVery helpful staff
Jeffrey G | Expérience généraleAppreciated the easy accessibility with the loading dock and the multiple carts for moving items. Thanks
mark m | Expérience généraleThis entire experience was a nightmare. We rented a storage unit and the staff has been stalking me about when we are moving into it since.. I wasn't aware I had to keep the staff appraised of when we are using a unit we are renting. They literally won't leave me alone and are threatening of renting it out from under me. Everyone that works for this company is incredibly unprofessional and we will never be back. The regional office is a nightmare. I have never had a more horrible experience.
prity k | Expérience généraleGreat staff. Very helpful. Went above and beyond with their service. Love this UHaul location and would recommend to others.
Zachary L | Expérience généraleIt's a clean and secure place to store your stuff.
MARY M | Expérience généraleAwesome place awesome people and very clean! Will come back
Summer H | Expérience généraleStaff was awesome
christopher w | Premières impressionsThanks
Todd J | Expérience généraleThis was the best experience I've had with uhaul. Summer was extremely professional and helpful!!
Gina C | Premières impressions