Customer Reviews for U-Haul Moving & Storage of Rochester South

Évaluation :

1

This entire experience was a nightmare. We rented a storage unit and the staff has been stalking me about when we are moving into it since.. I wasn't aware I had to keep the staff appraised of when we are using a unit we are renting. They literally won't leave me alone and are threatening of renting it out from under me. Everyone that works for this company is incredibly unprofessional and we will never be back. The regional office is a nightmare. I have never had a more horrible experience.

Évaluation :

5

Stay the same

Évaluation :

4

Customer service on the 1800 UHaul number is less than good!! I had set up online to pickup my moving truck in Austin MN. Received a message to call the 800 number. The advised that I couldn't get a truck in Austin and needed to go to Rochester MN, 40 miles away! I also was told I had to return this truck back to Rochester MN and wasn't allowed to return it to Austin MN. When I went to pick up this vehicle my order had been canceled for this truck. The Lady in Rochester “Summer” was very helpful, she was very confused at why any service representative would have sent me to Rochester as she could see the Austin MN had trucks!!!! Long and the short of it is I got a truck and move went well, but I feel as if the representative on the phone was just attempting to pad the bill costing me more money. The Austin rep had several trucks!!!! NOT IMPRESSED with your online/phone customer service!! I wish I would have keep the names off all the ladies I spoke with while attempting to return this truck. They were all very helpful even with the issues of getting it returned. All in all. The move is done and truck has been returned and I'm glad I had it to use. Just didn't enjoy the run around

Évaluation :

3

The only reason you're getting this good of a rating is because of Kathy. She was a pleasure to work with quite frankly a saint for putting up with the manager. I've never heard management use the F word so much or treat their employees so rudely. I'm disgusted that you would have a woman like that as your store manager.

Évaluation :

5

Excellent service, excellent equipment. I'll be using this location when I can.

Évaluation :

3

Check engine light appeared within 50 miles of departure. Checkout process was confusing given we thought everything was arranged when we reserved the unit. Not sure if this is a problem with this location or Uhaul in general. Telling me to call someone to drop off the vehicle wasn't appreciated. You should tell me where you want your vehicle returned based upon the reservation data.

Évaluation :

5

Summer was awesome! Efficient, friendly, knowledgeable & was doing a great job training new employees in the day I was there for the my truck inspection and the day I picked up the trailer. She is a gem....take good care of her U-Haul!

Évaluation :

5

Had to come to this location. I made my reservation for a different location. Truck was dirty. The rear door didn't close

Évaluation :

5

Tires were in great shape and trailer nice and solid . Just a bit dusty on the inside and paint peeling on the outside . Would not have even commented on this but since you asked if the trailer was well maintained .

Évaluation :

5

Dirty, exhaust loud, Airbags light on... Did not feel safe with airbag light on... So they will not activate when in a collision  Not A Happy Customer. Dan Glynn

Évaluation :

3

Make sure to have the equipment ready to pick! Up!! I had order a 6x12 closed trailer since 5 days before I got there they didn't had the equipment the rented !! I end up taking and open trailer one hour later disappointed but the crew was helpful!!!!

Évaluation :

5

If you don't have movers it is best to hire them when reserving your u box. I was very pleased with all of services and support that I received from pickup to final delivery

Évaluation :

5

Great staff. Very helpful. Went above and beyond with their service. Love this UHaul location and would recommend to others.

Évaluation :

5

Drop off location was 100x better than pick up location. Friendly staff and helpful.

Évaluation :

5

It's a clean and secure place to store your stuff.

Évaluation :

5

Amazing employees and the place is clean and well maintained

Évaluation :

5

Service was fast and excellent

Évaluation :

5

Great service. Pickup very smooth. Drop off employee was very helpful. Even though we were 15 minutes past close

Évaluation :

5

Friendly & efficient staff, it was a quick process & great customer service

Évaluation :

5

Employees were friendly helpful

Évaluation :

5

Awesome place awesome people and very clean! Will come back

Évaluation :

4

When you rent one at least get it out of snowpiles. How ever many you rent for the day.

Évaluation :

2

FOOTBALL GAME WAS MORE IMPORTANT THEN ME AS CUSTOMER. THEN WHEN THEY THOUGHT I LEFT.... BAD MOUTHING ME ABOUT ASKING QUESTIONS ABOUT THE BILL.

Évaluation :

5

Staff was awesome

Évaluation :

5

Thanks

Évaluation :

5

The gentlemen who helped me that evening, Mustaf Mohamed- was AWESOME! He has helped me before at that location and he is worth his weight in gold-seriously. I was nervous about renting a truck, and the weather was getting bad too. He was patient and so helpful! He is down to earth, easy going, and genuinely such a good person. I was grateful for how much easier he made everything, he set me at ease and it was a much better experience than I had anticipated. He deserves a raise, an award---something! Thanks Mustaf, YOU ROCK!

Évaluation :

5

This was the best experience I've had with uhaul. Summer was extremely professional and helpful!!

Évaluation :

1

Have my truck ready when i reserve it not an hour after… not pleased

Évaluation :

5

I had no trouble with the equipment.

Évaluation :

1

I had originally set up my delivery for Little River, NC but found out a week later that my container was still sitting in Rochester, MN because the store there had not followed through with my shipping. When it was finally shipped it was 4 days late and sent 50 miles away from where I wanted it then was not allowed to return it to the uhaul in Little River which is only 5 miles away from where I live. Doubtful that I would ever use your service again.

Évaluation :

5

Nothing to improve! Y'all are awesome!

Évaluation :

4

I returned truck and waited for ten min and wet to several doors/bays until someone showed up. Other than that all was good. Trucks oil change light was on. 

Évaluation :

5

The cab smelled like an ashtray. The check engine light was on the whole trip and the windshield wipers needed replacing.

Évaluation :

5

I have rented multiple trucks trailers from this location nothing but the best service staff is very friendly and always willing to help you load your trailer I had to do nothing just check the blinkers and brakes and I was on my way I love the storage units at this place also they're very clean and up-to-date and heated with high security best u-haul place I've ever been to.

Évaluation :

5

The lady that works there is very helpful.

Évaluation :

5

Yes, great customer service and friendly location

Évaluation :

1

For the duration of my rental, the security gate was nonfunctional or just left open. When I started my contact, I was assured there would be a remote gate opener provided. After several requests over months, the remote was not available or not working. No apology or accommodation was offered. On each visit when I inquired, staff was always hard to find and not helpful when I was able to find someone. Parking spot was very difficult to maneuver my trailer into due to the tight clearance side to side as well as the limited turn radius. Parking spots were poorly maintained with a lot of junk and what apparently is building materials being stored there. Very disappointing for such a new facility. Will look for something else next season.

Évaluation :

1

When people are moving and hiring help to move heavy pieces, you need to have the Ubox ready ON TIME! I was there the day before to make sure everything was set and was told it was right outside and ready to go. Don't lie to people. Just do your job and think about how it would affect you if your container wasn't ready. I had this reserved weeks in advance. You guys cost me extra money and a lot of stress. I hope you discuss this with the employees that helped me on Friday as well as those on Saturday when the box was being picked up. AND, this all falls on the owner/manager of the location. I guess you don't really care how failure on your part can case problems for the customer.

Évaluation :

3

Maintain trailers better. Check tires,the first trailer I wS offers had a bald tire on it the next had a BIAS tire on it. We blew a tire 500 miles into the trip.

Évaluation :

5

They were very helpful in hooking up my trailer and changing my reservations

Évaluation :

5

the attendant was very knowledgeable helpful and informed me if everything I needed to know.

Évaluation :

5

Lots of knowledge

Évaluation :

4

When we picked up truck and trailer right rear tire had a mismatch tire with visible plug. It blew 60 miles away. When we got truck most of way home . Start truck put in gear truck launched and almost hit a tree. No throttle was touched. When we got home it did it again this time drugged me in process. I got major road rash.

Évaluation :

5

Mustaf is the man!

Évaluation :

5

The two gentlemen there were very very helpful they did a great job good customer service skills way to go boys

Évaluation :

5

Staff was courteous and helpful.

Évaluation :

1

I have used your service four times at this location. The fourth time I used the 26' truck for 29 miles. I put 5 gallons of gas in the truck before I returned it. The U-Haul Employee said I did not put any fuel in the truck. I showed him the slip. He charged me for extra fuel with the bill being higher than the estimate, and I put on 29 miles not the 35 mile estimate. Never again will I use U-Haul again.

Évaluation :

5

Location perfect and staff helpful if there were any problems.

Évaluation :

1

Staff wasn't very knowledgeable or helpful, truck was not clean, was old and very basic / noisy. The transmission was failing during our trip and the wiper blades were very poor.

Évaluation :

5

Customer service was excellent start to finish.

Évaluation :

5

Staff person was most helpful.

Évaluation :

1

We were SEVERELY overcharged for mileage. Called and no one would do anything about it.

Évaluation :

5

All good

Évaluation :

1

I had to pay for my lock because my storage unit didn't have one. What kind of storage doesn't have a lock?

Évaluation :

5

Super friendly staff. Fast, efficient and overall amazing place. Will definitely be back. Highly recommend

Évaluation :

1

I am extremely upset! We came from FL. And had some issues with medical and finding a place to store all of our stuff. We explained it to the company and it went smoothly. But then we had to regroup and move to Iowa bc of my terminal illness is our of remission and I have to buy a house there instead. We went to U-Haul in Rochester. I tried several times to talk to the manager. She either would not listen to me or she walked away. Twice! I tried and her employees tried to fine her, along with a customer before me who was extremely upset with her. Saying she was incompetent. Lazy. And stupid. A young man Myron Miller DID try to help me. He was polite and very helpful. But he apparently was new. He didn't know the system there. I tried to explain what I was doing and he tried to help. But the manager wouldn't help him thru the process. So I sat there for almost over two hrs giving my info over and over. Trying to get it completed. The other employee (gentleman) was very nice but he had other customers he was helping. He couldn't stay to help with my contract or issues. Finally they both walked outside with me after I signed to leave. I must say this separate. I do not know U-Haul's policy. I've never worked there. So I do not know anything about ur contracts. Only what was explained to me and I read. The young man hitched up the trailer. And said get ahold of uhaul in Iowa. We left the policy open so u can drop it off when ready. One hr into the travel the lights on the right side stopped working. The trailer before that we had a flat on the hyw. Then the AC on the truck stopped two hrs after we left. When we came to our destination we told them about. I ended up getting sick and issues with my infusion meds. It was an emergency so I couldn't get ahold of uhaul right away. When I did. A lady named Gina started yelling at me. I tried to explain but she just kept going on about the policy. And I only had to drop it off 15 miles where she told me in an email. I tried again to explain where she's talking about is over an hr. Not 15 ml., So I contacted another uhaul employee. She was nice and helpful. Lori. She made it simple to drop off the transport. BUT! Then she said there was an APB out for me for STEALING the uhaul! I said wtheck r u talking about? I ended up very sick. And making phone calls to see what was going on. I've sent two emails. And left two messages. And called 507-284-4594. I explained what was going on. And asked for a manager now! The young girl said he wasn't there. She would put in the computer what I said and then said "I will talk to him in the morning. And he will be calling u.) It's been a couple days and I haven't heard a thing. So I'm very upset at not knowing what's going on. I have the uhaul parked by the police station while I wait to find out what I'm to do. Ty.

Évaluation :

1

Agent at the desk was slow and grumpy. No one present to hook up trailer for me...had to wait until someone showed up for work. It took the employee 15 minutes to hook up trailer because he was slow and didn't appear to know how to do it. When returning trailer, no one came to unhook until I finally found them all outside smoking.

Évaluation :

5

Allow identity verification before being onsite to pick up the truck

Évaluation :

5

Clean location, easy drop-off, and friendly people.

Évaluation :

3

Was a little confused why they would not let me take the trailer with a shorter tongue. Made my travel a lot harder

Évaluation :

3

Delivery wise, site was great! My box arrived on time and everything was safe inside. The part that was frustrating is that I had it set up to be picked up and delivered to another site. When it got closer to the date, an employee called to set up the pickup of my empty box. I told him that it was not empty and the box was supposed to get delivered to another city. He said that could be arranged, but he didn't know how to set that up so he took down my info and someone would get back to me. A week later, I still hadn't heard anything so I called back and that lady proceeded to tell me that it isn't possible and that Rochester was no longer doing deliveries. When I told her that is not what I was told the week before she told me "no one at uhaul would have told me that" as it was known by all the employees. She was rude and told me my box had to be empty by that Saturday (2 days) for pickup. I get that changes happen but communication before would have been helpful and nice.

Évaluation :

5

I appreciated the staff when I checked in more than the one when I left. The first staff was upbeat and positive the one on check out was more irritated and not nearly as friendly.

Évaluation :

5

Customer Service was excellent -

Évaluation :

1

I returned my truck to an employee 2 hours before my truck was due. He said I would receive a receipt for the rental. The next morning I received a quite terse and accusatory voicemail at 6:30 am claiming I never returned my key despite the truck having been moved to an unaccessible area. He said I was responsible for

Évaluation :

4

Staff wasn't as friendly as old staff was. They seemed annoyed when asked a question.

Évaluation :

5

Everything went better than I could have hoped.

Évaluation :

5

Felt like only one person running the place as trucks were backed up for turn-in. Probably could add staff, but I know this is an issue everywhere right now. Kudos to fella who was on duty as he did keep things moving.

Évaluation :

2

The facility looks very nice and the features are good. The staff member that helped me was less than helpful. I asked him a few questions and he didn't provide very good answers or would say "I don't know". He then rented me a space that was occupied. So I asked him about it and he switched me to a different spot. That spot too was full. I again asked him and he said "I wasn't sure which of the two were open" so I was moved again and was able to get into a spot.

Évaluation :

3

Rented a trailer and storage unit. The trailer smelled so bad. And when we went in for the trailer the staff acted like they had better things to do then help a customer.

Évaluation :

5

Whomever was working with us on 7/7/2022 at 6:30pm went above and beyond what I would expect from any employee anywhere. He was so kind and so helpful and didn't make me feel foolish for not knowing what time we could come in. He really is awesome and I'm glad we were able to meet him and work with him. He deserves a raise!

Évaluation :

2

High turnover in staff which unfortunately leads to errors and issues. I had one staff member didn't know how to refund my CC for unused boxes. Another staff member at same location missed my reservation for a truck, then I had another on site staff reserve for me and they STILL messed up. The store manager needs to do a better job of preparing their employees.

Évaluation :

2

Made reservation online and they said they couldn't fulfill my order. Staff knows all the details. I moved out my storage bin today after this experience. Would not recommend this location. The one on Civic center drive is amazing amd helpful.

Évaluation :

2

The employee overslept so the store was not open. We had to drive to another uhaul store and they made the reservation for us. Got our rv parking spot but someone had left their camper in it. So we have to return tomorrow after they tow it out hopefully. Very stressed since we have to leave town(husband is an otr truck driver) and we have nowhere else to store our pickup. Also cannot reach store by phone. Wait time message said it would be over an hour wait.

Évaluation :

5

We always feel we can trust U-Haul storage and moving products/services. Thank you for helping us continue trusting your company.

Évaluation :

5

Tad is awesome

Évaluation :

5

Very clean and safe!

Évaluation :

5

I had a very difficult situation. U haul employees helped me tremendousely. Thank you Ernesto for helping me. And for being so courteous

Évaluation :

5

Tad did a great job of explaining everything and walked us through the scanning process. He showed us the unit and made sure we were satisfied with everything. This is a nice facility with easy indoor loading zones and good size cargo elevator. You can tell it is well maintained and the employees care about the facility.

Évaluation :

5

Very well taken care of facility! Helpful people and carts to move in!

Évaluation :

3

Pretty Clean facility...winter being what it is...the sprinkler system froze and broke on 1st floor during move in... the staff handled it swiftly but it was a bit unnerving not knowing if there was a fire or other issue going on. Otherwise Staff was good about explaining products and contract to me and tried to help me figure out what happened with app reservation that did not appear on record a bit of snafu with technology aspects, not a staff issue just website on device issue. Also gentleman was knowledgeable on hitch Installations so I could feel confident in requesting an one installed at another time. Thank you all and hope that buggy sprinkler system gets fixed!

Évaluation :

5

Very thankful of the service and experience.... thank you

Évaluation :

3

Thanks for your help

Évaluation :

1

from the first day I did not receive a swipe card and never was able to when I went in each time as I just being told I didn't need one though I couldn't get in after 8 without one. beginning the first month my billing was messed up because the card I used for eft was never used so I keot being billed and given late fees. you corrected the errors of late free but continued month after month and then when I canceled my account, twice btw, you did bill my card..attempted with another late fee. the storage was clean and would have been more accessible with a swipe car but the continued stupidity of every month having to call and remit further payments after being transferred to second parties and waiting 20 minutes or more..exhausting and inconvenient. you wore me out.

Évaluation :

5

Thanks for the flexibility and great customer service skills! Will recommend

Évaluation :

5

Ira does a great job keeping units and the units very clean. Collen was very Great Manager and her locat ion has always been very helpful. Collen has done a great job after Andy was promoted. Andy has installed trailer hitches on two of my vehicles since I moved to Minnesota in January 2019 for Mayo clinic.

Évaluation :

3

The automatic sliding door to the storage was closed and locked. The doors to the indoor unloading bays were closed and not working at all. Cords across the floor made it very difficult to keep things on the carts.

Évaluation :

1

This is probably the worst experience I've ever had with the company. This is supposed to be the newest facility and a secured unit and even with that someone was still able to break into my storage unit and nobody had informed me about the alarm being triggered and I found out 4 days after my stuff was stolen that the alarm was triggered and no employees had contacted me to alert me. Very dissatisfied on the actions that were taken.

Évaluation :

5

Friendly staff and knowledgeable

Évaluation :

5

Excellent

Évaluation :

5

Staff were incredibly kind and accommodating. Excellent service and impeccable facility!

Évaluation :

5

The facility itself was clean. One of our storage units had some stuff leftover from the previous person. Cardboard, pictures, random small stuff but thankfully it wasn't anything gross. Other than that, everything was great so we would use again and would recommend too.

Évaluation :

5

Great dervice/facility.

Évaluation :

3

Storage wasn’t a problem but the place smelt pretty bad and wasn’t very clean

Évaluation :

5

No access after 10

Évaluation :

4

Overall very clean but there was a fair amount of dust and dirt on the floor on one (out of 2) of my units. Otherwise it would have been 5 stars instead of 4.5. Other than that, it's been great. Even being on the 3rd floor, the available flatbeds and wider elevator make it a lot more bearable and easier.

Évaluation :

5

Andy and his crew are terrific. It was a seemless rental and return for us! The location is very convenient. They were able to be flexible with our storage and rental needs. Much appreciated!!!

Évaluation :

1

This was our first experience with renting storage, I paid 100 a month for 11 months.. Several months into our rental we went there to obtain our winter coats. MICE had gotten into everything! When we rented the unit the staff failed to put some rodent poison in our unit. I talked the guy into putting it in the unit when we discovered the mice. When we returned for rest of our items it was HORRIBLE. A live mouse was in our unit. They ate 6 winter jackets, ate into our leather couch and chair. Beautiful towels and home decor ruined. An area rug was filled with a nest and wet urine. Numerous notes are left in our account and staff aware but NO call yet from the general manager after 5 days of waiting, I certainly pray they plan to compensate for all of these damages. I have many pics as well as some of their staff took pics too. Devastating and very stressful. My young son has lost many many belongs at an already stressful covid year.

Évaluation :

5

Andy and his team are very knowledgeable and provide excellent customer service. The storage facility is safe, secure, clean and easy for moving in and out. I am very happy that I had a storage unit here.

Évaluation :

5

Andy and the staff at the SW Uhaul in Rochester are awesome. They always go the extra mile to help me and my clients out. Big thank you and we will see you the next time:-)

Évaluation :

5

Really convenient and secure

Évaluation :

4

I waited for someone to come into the store where I had waited 15 minutes to close out my unit. No one did show up so I left. Only problem I had there. Guys were very nice and friendly.

Évaluation :

5

Andy walked with me to demonstrate how to access building and storage area. He spoke clearly and patiently to make sure I understood the process. Nice guy!

Évaluation :