Customer Reviews for U-Haul Moving & Storage of Rochester

Évaluation :

1

First , take photos of everything they gave you and you give them because they will try to sell you insurance and bullshit that you don't need , I walked in and asked to rent a cargo van Without even asking me for drivers license or anything she says that u have to get the insurance from us because urs don't cover or u can't rent the truck witch I did the same thing to another location and everything was simple rent the wan for the day returned back and all set , , the cars fuel was 1/2 and in the paper she gave me shoes 5/8 off the tank ,

Évaluation :

5

Called while in transit to U-Haul and no one answered. Try to answer there phone please . Staff were very nice

Évaluation :

4

The drop off instructions- maybe just more clear that for trailers, we can proceed to the rear of the Building and not where the trucks get dropped off.

Évaluation :

5

I have not received my e-mail receipt.

Évaluation :

5

When explaining after hours return to customer make sure they know to do it on their mobile device in the parking lot because of location GPS. This was not explained to me so I left and could not complete process at home.

Évaluation :

5

They had my trailer waiting for me. Use them 3 or so times a year for local festivals. Just wish I could stand up (I'm 5'10") in the trailer instead of having to bend over while loading and unloading. This is much cheaper than owning my own trailer.

Évaluation :

5

Excellent service

Évaluation :

5

Great service. Nice staff. Only complaint is the wait time on hold if you need to call them. My call rolled over to a backup location after waiting on hold for 15 minutes.

Évaluation :

2

Location changed 2 days before scheduled pick up, then the vehicle 2 of 4 tires were bald, not fit for safe driving, but could not get a replacement vehicle.

Évaluation :

5

Great customer service, truck was in perfect condition

Évaluation :

4

Better communication for late equipment. Though it was very busy and the pain working the desk had no backup. Maybe hire/ schedule more office staff

Évaluation :

5

Both Alexander and Mason represented U Haul in the highest possible level of professionalism. A side from being extremely polite, they were very knowledgeable and super helpful with the entire process. I asked to speak with their manager in order to pay kudos to them for their great attitudes and strong work ethic. Only to learn they had No manager over seeing their work day. Corporate should acknowledge AND celebrate having these two fine employees on their team! They are truly an asset for your organization. Don't let these young men get grabbed up by another employer. I'm “Old School” when it comes to customer service. These 2 gentlemen checked ALL the boxes!!!

Évaluation :

3

This truck was a junker, driver door couldn't close, very dirty, someone spilled a coke all over the door and seat and nobody cleaned it up. Also, how do I get this email but not one with an invoice, my card was charged two days ago but nothing yet.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

3

The truck bounced so bad in the front end I threw up twice.

Évaluation :

5

great great great, thank you !!

Évaluation :

3

I was charged for not returning with sufficient gas, but I actually filled up MORE than I left with and have photos with receipt to prove it. After seeing the incorrect amount charged to my credit card within hours of the return, I called the location and spoke to two people (I believe second was a manager). The second person told me they would be escalating as they could not see the receipt, but would follow up to confirm what is happening and fix the situation. No follow up was provided, so I called again in two days and spoke to another individual that had no knowledge of what I was told by the "manager" but then told me he saw the error and was refunding the service and fuels charges since it was returned with more gas and could confirm in his own photos. I have not yet received the refund, but this type of customer service is incredibly frustrating. UHaul should just require people to return all trucks with full tanks so that when the next person gets them, they have to return them full and minimize this guessing game, the opportunity for error, and cheating your customers.

Évaluation :

5

Stay the way you are. Great job, great company

Évaluation :

1

THE CUSTOME SERVICE WAS HORRIBLE I WAS SUPPOSED TO BE ABLE TO PICK UP MY TRUCK AT 830 AND EVEN THOUGH THE GUY WAS THERE HE WAS RUDE AND SAID THEY DONT OPEN TILL 9 SO I WOULD HAVE TO WAIT TILL THEY OPEN AND WOULD NOT HELP ME EVEN THOUGH I HAD MY RESERVATION ONLINE BUT THEY HAD LOCKED ME OUT OF MY ACCOUNT AND CHANGED MY LOCATION LAST MINUTE I WILL NEVER USE UHAUL AGAIN THIS IS THE 2ND TIME THEY HAVE MESSED UP MY MOVING

Évaluation :

5

Wonderful place and people

Évaluation :

5

Great staff they were all polite and very helpful.

Évaluation :

4

It was all very good. Excellent customer service.

Évaluation :

5

We had a tire blow out on the freeway, no reflection on the pick up location. Service was great getting it repaired in a timely fashion.

Évaluation :

1

Ordered a dolly and not given, once I asked to have it removed from my account and they told me it wont be charged I was still charged

Évaluation :

3

Employees All 3 were not nice or helpful So sad to see that they don't care What ever happened to being trained on customer service

Évaluation :

5

Thank you. Job well done. A cargo van was not available due to it not being returned on time, which I understand happens, so I was given a pickup truck instead, which worked just fine. Thank you again for the professionalism.

Évaluation :

5

Easy pickup. No issues with equipment. Return was convenient and super easy.

Évaluation :

5

Excellent experience!

Évaluation :

4

Tire was at 10 psi right rear. Leaked about 20 psi per day. Offered a two extension but return place would not accept.

Évaluation :

5

Helpful and friendly

Évaluation :

5

Outstanding customer service & overall experience!!!

Évaluation :

5

Inside of trailer was not clean. Not bad, but definitely not swept out. Outside was covered in mud. Did not affect performance, but since you asked about cleanliness of the equipment, I have provided honest feedback. The people at this site are always helpful and friendly. I have rented perhaps 5 times over the last 5 years from this site.

Évaluation :

5

Nothing I can think of. Service was outstanding, the truck was ready and worked great. Drop off after-hours was easy to do. I will be a returning customer (already am). Merci.

Évaluation :

5

The return after hours could be refined, website is difficult,not user-friendly at all.why not have a number to call, input customer's phone number and done. U-Haul can afford to get this right,so if you want to be the best,then make it easy .

Évaluation :

3

The website for after hour returns uhaul.com/share does not work when you enter the contract number. you have to create an account and then you can return which is stupid to give an option that doesn't work. Also - note that they do not rent a trailer hitch or electrical converter for trailers. I was told it was because "people didn't return them." If someone doesn't return them just charge them just like you would for not returning the trailer. Instead they make you buy something you will never use again - so just go online or another store and buy them cheaper beforehand.

Évaluation :

4

These guys were very helpful and were available on Sunday and was a very smooth return process. I let glasses in truck and they called me so I could come back to pick them up.

Évaluation :

3

The app/website wasnt working so I couldn't use any of the links for drop off.

Évaluation :

3

equipment was dirty damaged and unsafe - tire blew out and all tires had low pressure, awful experience

Évaluation :

1

Returned the equipment within 24 hours while I has been double charged

Évaluation :

5

Liz is fantastic.

Évaluation :

5

Service was friendly and fast!

Évaluation :

5

The stff was great, thank you.

Évaluation :

5

Good service but U-Haul price is a bit high, especially with gas up.

Évaluation :

5

Extremely Great & User friendly experience . Highly recommend this (Rochester , MI) place. Very professional team , quick & very clean & nice maintained trucks. The softwares makes the life too easy for the out of office hours. No hassle. I rates are too low.

Évaluation :

5

People were nice and very helpful.

Évaluation :

5

Each time i went in person & when i called the staff were curtious , knowledgeable helpful. the office/ store, merchandise & sample storage rooms were all arranged/ presented in a neat, clean & well organized.

Évaluation :

5

Very friendly and helpful The place was very clean

Évaluation :

1

Overcharged

Évaluation :

3

Person who I saw at the service counter was very grumpy, she did not look like she wanted to work there. She was on her phone doing some thing non work related while I was waiting to be helped.

Évaluation :

5

Thank-you Service was courteous and very, friendly and helpful .

Évaluation :

5

Bethany was fantastic to work with and got me into the final unit of a particular size I needed and she did it fast! And she was extremely knowledgeable on recommending what size would be best for me! The unit was clean and I would definitely rent another unit if and when I need to!

Évaluation :

3

When first booking my storage unit, I went through the online request process where I got to choose a unit on the ground floor from those showing they were available. When I showed up in person to sign the papers, I was told the unit I chose did not exist and that there were no longer any main floor units available. I would not have signed had I known it would be on the second floor, and it was very inconvenient to access my things without needing someone to come along with me to assist.

Évaluation :

5

Bethany was amazing. Very clean storage, and U-Haul trucks were perfect. Easy and fast service. I would highly recommend this U Haul. Thank you

Évaluation :

3

I had been trying to get a second unit for several months. They wouldn't call me form was open I had to repeatedly call and ask if one was open. By the time I got one the price had gone up and I don't think that's fair. I'm very displeased

Évaluation :

2

I've had to make 5 reservations within the last couple months as I transitioned up here. Uhaul has messed up 4 of those reservations and cost me money I didn't need to spend. Do better.

Évaluation :

4

Within 2 weeks in late November and early December, had to replace my debit card 2. I spoke to someone online was told my December payment was over due need to pay around 250. Curicumstance I could not drive there I spoke to Bithany Manager at U Hall Rochester Rd and Tienken, she waived the late fee, gave her my Visa debit card # it went through. Also authorized every month, to take my rent  out. Brittany went above and beyond to help me. Would I recommend U Hall at this location??? Absolutely

Évaluation :

5

Bethany was very friendly and helpful! The only thing I didn't know was that I needed to swipe my access card to "allow access: to my unit before I entered and unlocked it. This is my first time renting any type of storage unit. I set off the alarm but no biggie. Next time I know!

Évaluation :

5

Very clean, reasonably priced, security top notch, kind, caring knowledgeable staff. I would definitely recommend this location.

Évaluation :

4

Elevators iwould’ve made it nicer for second-story unit and the fact that I no longer needed my unit and being charged for a whole month does not sit well with me

Évaluation :

4

Took 3 phone calls after I cleared out my unit (after advising on-site staff of my exit) to complete exit paperwork. ☹️

Évaluation :

5

Efficient business practices and great customer service.

Évaluation :

5

Everything has been good from start to finish. No issues!

Évaluation :

3

I did not stay the full last month. It would be nice to be refunded for the 3 weeks I was not there.

Évaluation :

5

Very secure and convenient for me to enter alone at various times of the day. Well maintained with bathroom facilities available, and a spot to leave no longer wanted items that others might need…

Évaluation :

5

A young man whose name is Noah works at the location where my units ( 7 of them at one time) in Rochester MI on Rochester Rd. NOAH, was extremely helpful and always a big smile and he remembered my name calling me Mr Taylor whenever I walked into the office/sales area He always had a sympathetic ear for the perils of one moving from a huge house and downsizing. If I owned a business I would hire him and promote him... his kindness and politeness will never be forgotten. Sincerely, Glenn Taylor

Évaluation :

5

Storage is well maintained and secure. Have used this location multiple times for my short term need for additional storage space. Will use it again.

Évaluation :

5

Pleasantly surprised

Évaluation :

5

Merci

Évaluation :

5

We stored our daughters belongings for college at the storage unit over the summer. It was well lit, well maintained and would definitely be back

Évaluation :

5

Thank you for awesome.

Évaluation :

4

Need an elevator!

Évaluation :

5

The customer service person on 8/2 was VERY patient and helpful as he explained the process. (Sorry, I can't remember his name.) Kevin in the storage facility was very earnest and helpful too. Both these guys were young and I was impressed that they were well trained.

Évaluation :

3

The storage hours should be 24/7 with no extra charge for that.

Évaluation :

5

Michael was very helpful, I would definitely recommend this location to my friends and family.

Évaluation :

4

Bethany was very helpful and a pleasure to work with.

Évaluation :

5

Bethany was very friendly, efficient and solution oriented. A pleasure especially when customer service at most companies seems to be lacking. Very appreciative and grateful for her professionalism.

Évaluation :

5

The people here were always helpful. We never had any problem getting into our units. We also purchased many boxes and other items from this location. They had everything we needed.

Évaluation :

5

Very clean, good smelling and always good temperatures in this storage facility. Would highly recommend

Évaluation :

5

Nin

Évaluation :

5

Excellent facility and I would recommend U-haul storage to anyone.

Évaluation :

5

Working w the staff there was a smooth and friendly experience. In the stress of moving from my home of 42 years, U Haul was the easiest and most efficient company to work w out of all the companies I had to contact in regard to this move.

Évaluation :

4

When I was getting ready to move out there were no available carts, had to postpone my move out date until carts became available

Évaluation :

1

Building was confusing, no signs where to go. Couldn't get into unit due to error in with check in device. Can't use my own lock.

Évaluation :

3

I used to work for Uhaul so this will be biased. The basic service was fine. There's too much swiping and card reading and doors for my taste, but I get it. The counter is where the break is and always will be. No one knew how to use the door device, it took some time to figure out if it was the right one and if it even worked or not. Hire people and pay them accordingly so someone can be at the counter at all times and people can be out in the lot at the same time helping people. You guys never paid people for the amount of work you dump on them, and let them unionize if they want to Joe. I was offered a job if I wanted it, but really would not want to work for such a megalomaniacal greedy behemoth where the shareholders are more important than the workers. Sadly it is how all future corporations will be. Tell Bezos the same thing at your next rich guy meeting. I went down the road to a more economical storage facility in the end.

Évaluation :

5

Clean, convenient and secure. It was everything I needed.

Évaluation :

5

Bethany was great managing and handling multiple customers at a time at the Rochester Hills, MI facility.

Évaluation :

4

I cant Believe I lost All my stuff for 70 dollars and still owe a balance 😭

Évaluation :

5

I couldn’t ask for a better experience I had to switch from another storage area to this one it was clean it was affordable it was convenient five stars

Évaluation :

5

Great facility and would use it again if needed. Excellent experience. Thanks

Évaluation :

5

Heated unload area made moving in and out of storage easy, even in the dead of winter. This is also the cleanest storage in Rochester.

Évaluation :

5

Michael was very helpful!

Évaluation :

5

Staff was very courteous and helpful.

Évaluation :

4

Only issue was when I went to clear out unit Inwaited in a long line with only one cashier helping and it took a very long time.

Évaluation :

5

Excellent customer service. Friendly and helpful.

Évaluation :

5

Great job all the way around. Great staff, easy bill payment system, and a quality, secure building to store my goods in. Would recommend them to anyone looking for storage!

Évaluation :

5

Very satisfied with my experience with U-Haul of Rochester!

Évaluation :

5

When I opened y unit there was a POISON mouse trap box? Is that normal or who maintains that?

Évaluation :

5

waiting on a correction to my account as I never moved out.... other than that, I will stay on top of the correction to see that the error is fixed

Évaluation :

5

Well, I had to contact the office Saturday Oct 17 when I received a notice that I moved out, however, I did not move out. Within a reasonable amount of time I received a return call, stating they had made an error and corrected it. However, just waiting for my december payment to be reinstated as I paid 2 months in advance. Other than that, top notch customer service. I will stay on top of the correction to make sure it's done.

Évaluation :

5

Awesome Service & Staff

Évaluation :

5

Very professional and helpful throughout my experience at u hau

Évaluation :

5

All good things. One exception was the young lady behind the counter had her radio a bit too loud and the elderly gentleman trying to return some boxes could not hear what she was saying behind her mask and the radio. She should have turned the radio off. Common courtesy.

Évaluation :

5

I gave an "Excellent" rating to your storage, while I have a serious suggestion to you to improve the quality of your services. It is better to have multiple entrance doors to the buildings as for example for someone like me whose unit was located at the end of the hallway that was very difficult and a long way to access my unit through the only available door. Thanks,

Évaluation :

4

My only comment would be that the office person should have shown us to the unit and showed us how to swipe in and out. I'm still not sure if I did it right.

Évaluation :

1

Bethany I was there last night at closing. The poor woman who helped me either needs a lot of training or a new career. It took like 45 mins to rent the unit. That was insane. Then she didn't tell me that ther was no elevator, didn't tell me about the 2 levels of the price difference or there was apparently a free lock inside the unit after I bought one. Finding the zip tie on the lock was another unpleasant surprise since I flew in that morning and can't carry a pocket knife. Luckily I had a nail clipper in my backpack. The alarm siren went off several time. Never did figure out what to do with the card key Since I didn't need it to get in. Overall if was a horrible experience. The only good thing was you were open till 7. You should also put a camera and remote access system on your overhead door to rescue stupid people who are there past 10 instead of telling them they will just be stuck like you told me.

Évaluation :

4

Suggestion: Trash cans in loading area. I noticed people leaving trash behind due to no garage can available. Otherwise great experience!

Évaluation :

5

I like u hall Rochester mi , very clean storage, wierment and exlent job very nice people and helpful god bliss them I be back in future Thanku Thanku so much

Évaluation :