Évaluations des clients U-Haul Moving & Storage of Rock Island

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Rock Island

Cote générale :

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Vanessa T.
Évaluation :

I would never use or recommend UHaul. One of my boxes could not open, so I ended up paying overtime for the guys ( who do this on a regular basis, so knew what they were doing) - waiting for UHaul to come get the box open. You rarely can reach anyone via phone call without waiting for close to an hour. Customer service is poor, employees need more training. My boxes have been in storage since I arrive, but recently had them delivered to my new home. That in itself was another fiasco with UHaul here. Mistakes were made. I am trying to figure out how to notify that I have a busted antique rocking chair. Never again would I use UHaul and definitely would not recommend to anyone else. I had been advised to NOT use UHaul and I should have listened. Hard lesson learned.

ann b. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Twana M.
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I don't think anything it was easy to get my truck and bring back on my phone

Michael A.
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Check-in process very quick when customer does it ahead of time on-line. Staff was friendly and helpful. Felt comfortable in store with social distancing and use of masks that took place there.

MARK B.
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Have rented from this location twice in the past month. Pleasant staff. Vehicles in excellent condition. Pick up and return process went smoothly.

Veronica W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

SUSAN M.
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Le client n'a pas laissé de commentaire.

Arlene R.
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Le client n'a pas laissé de commentaire.

Luke A.
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Le client n'a pas laissé de commentaire.

david S.
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Well my biggest issue was the gas gauge on the truck I rented didn't work as needed which. Caused me to fill the truck to full and only required a half tank. Ended up taken it back with a full tank. The lovely customer service supervisor said no refunds where made for that since the gas station got the money for it. Way I see it. Y'all got free gas from me no matter what in a truck I'll never rent again and since that occurred I will no longer use this company and will not recommend anyone to themm bad customer service

Jose V.
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Le client n'a pas laissé de commentaire.

Marcella P.
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Truck wasn't ready at reserved time, not option other than to pick up later. While we were given a discount, the gentleman who called wasn't very apologetic, and when in the office service wasn't very friendly.

KENNETH H.
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Le client n'a pas laissé de commentaire.

Craig R.
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Le client n'a pas laissé de commentaire.

Rhiannon M.
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Uhaul mistakenly charged me $250 when I went to the store to ask about it Caleb Williams was very rude to me. He told me I was poor. That he has no boss. He refused to help me. He made me cry in the store with how rude he was to me. This needs to be addressed and I still don't know why they charged me $250.

Michael V.
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Tried online registration but had questions about certain truck amenities so I tried to call location and no one answered. So I drove to the location as I drive by the Rock Island location and I knew that they had the truck that I was interested in. Once I got the truck it was great.

MICHAEL S.
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Le client n'a pas laissé de commentaire.

Joseph B.
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Le client n'a pas laissé de commentaire.

James G.
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Le client n'a pas laissé de commentaire.

Kenneth H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kenneth H.
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Le client n'a pas laissé de commentaire.

Shane S.
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Everything was great they were very prompt and informative and just great service.

Kyle K.
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I reserved a 9'cargo van when I got there at 9:30 they told me the person who was to return truck hadn't returned so I had to go in and they gave me 10' truck. Gentleman very nice apologized but they charged me for the higher price. I don't think that was tight I would like the difference credited please. Debra 224/623-2263

Robert B.
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Nothing. It was perfect.

DeShawnte M.
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Le client n'a pas laissé de commentaire.

michele r. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Kathryn M.
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Le client n'a pas laissé de commentaire.

William R.
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Le client n'a pas laissé de commentaire.

NANCY C. | Online Move In |
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Le client n'a pas laissé de commentaire.

Jane S.
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Le client n'a pas laissé de commentaire.

MATTHEW B.
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Le client n'a pas laissé de commentaire.

NORMA B.
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Le client n'a pas laissé de commentaire.

Priscilla N.
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I had a great experience. I was very happy with the service I received. Thank you!

Randall T.
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Nothing. Always great service at this location.

Paul J.
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Very efficient and professional. I highly recommend

Shana K.
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I did not catch his name but the gentleman working was very helpful and pleasant to deal with.

Bridget K.
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Absolutely nothing, we are extremely impressed with the ease, the price and the actual concern for our situation to keep the truck for a few hours longer because of a delay in our closing time. Bravo for caring about us!

TYQUANDA W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

patricia M.
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Try another location.

Mike H.
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Le client n'a pas laissé de commentaire.

Samuel R.
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I was very pleased with the service I was given when I rented the vehicle. The sales associate Jonas was very helpful and courteous. He was extremely knowledgeable about the rates, vehicle, and answered every question I had. Very appreciative of the attention I received. Jonas did an excellent job.

Karri Y.
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Le client n'a pas laissé de commentaire.

Sheila H. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Debbie W.
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Le client n'a pas laissé de commentaire.

WILLIAM K. | Expérience générale |
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Staff very helpful and friendly

Twink J.
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This location has outstanding staff and is clean and easy to access. We used their storage facilities and rented a 20' truck for our move. Thanks to the helpfulness of the people, the facilities and available supplies, we can't recommend this location highly enough.

John C.
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Le client n'a pas laissé de commentaire.

William C.
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Le client n'a pas laissé de commentaire.

Jonathan T.
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The two staff I dealt with were awesome!

Francesca W. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Joseph M.
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Fix your website so people can't double book your trucks. I had to drive 30 minutes out of my way to get the size of truck I needed because the location I made my reservation at didn't have any. My move got set back by an hour because of your guys mistake. At least there's the $50 rebate you guys offer...

daniel R.
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Initially routed to nicos in rock island. Awful snd uhaul should be ashamed. Rock river plaza location were awesome and helped me out immediately. I feel like I should be compensated for my time And trouble At nicos. Complete waste of time

JAMES S.
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Le client n'a pas laissé de commentaire.

James B.
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Durable and well maintained trailer

Sarah S.
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The manager is very knowledgeable and friendly. Excellent customer service.

Josh G.
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Le client n'a pas laissé de commentaire.

Joseph W.
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Le client n'a pas laissé de commentaire.

Edmund P.
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Rented a cargo trailer One of the tail lights did not work.

Joseph G.
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Everything went well.... no events

Todd W.
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This is the 2nd time that I have used this facility. I have been impressed with the turnaround time, equipment, and ease with which I am able to complete the process.

Thomas T.
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Le client n'a pas laissé de commentaire.

Twink J. | Expérience générale |
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The staff at this facility is so friendly and helpful; they made rental a breeze. And the facility itself was clean, cool and easy to use. I highly recommend it.

Thomas S.
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We found out we would have to travel and hour to get a truck, Alex at this location worked with us and we were able to get the truck at this location less than a mile from our house. I do not like U-Haul's business model but this location in Rock Island and Alex gave us help and excellent service when we needed it.

Lorraine N.
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Le client n'a pas laissé de commentaire.

Russsell H.
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Le client n'a pas laissé de commentaire.

Susan L.
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Check in was fairly quick and very easy.

Stephen M.
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Good vehicle and friendly customer service . Alexander is a good worker and an excellent service representative.

TERRY F.
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Le client n'a pas laissé de commentaire.

Darcy L.
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Le client n'a pas laissé de commentaire.

Sean B.
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Le client n'a pas laissé de commentaire.

Christine B.
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Le client n'a pas laissé de commentaire.

Bryce S.
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Le client n'a pas laissé de commentaire.

JOSEPH W.
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Le client n'a pas laissé de commentaire.

Michael R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

ANDREA G.
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Le client n'a pas laissé de commentaire.

Lawrence T. | Expérience générale |
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Great place to store college stuff for the summer.

LAWRENCE T.
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Easy location to rent and return a truck.

RYAN M.
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Keep doing the same thing, clean vehicle and nice/knowledgeable employees. Thanks

CHRISTOPHER T.
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Everything went smooth! Thank You!

michael W.
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Le client n'a pas laissé de commentaire.

KENNETH C.
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Very helpful and understanding

Allen R. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Cynthia F.
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Le client n'a pas laissé de commentaire.

MONICA M.
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I was concerned that no one was wearing a mask and was not informed of cleaning and sanitizing had been done.

Brett W.
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This location was awesome. Saw me pull up, greeted me, and un hooked tow dolly . Walked me inside and took care of return quickly and professionally.

DAVID L.
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The cab had a distinct odor that maybe needed cleaned.

Audi M.
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My only complaint (and it's a big one) is that a trailer which is advertised as being 5' x 9' should be 5' x 9' ON THE INSIDE! Not measured from the outside of the wheel wells. I scratched my brand new lawn tractor because it touched the sides. I expected to have six inches to spare (three on each side). Very disappointing.

james P.
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Le client n'a pas laissé de commentaire.

John W. | Premières impressions |
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Le client n'a pas laissé de commentaire.

LISA W.
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It was all good!

Jessica S. | Expérience générale |
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Second time using uhaul and it wasn’t any better then the last. They don’t seem very organized. Turned in my card because I was done with the storage unit. And I got a call a week later asking if I was done with the unit. What? Yes! So apparently the person I turned the card into didn’t do their job? Another thing is that things need to be explained more when you guys are renting out this units, trucks or whatever it is. I turned in my truck after hrs and had no clue on how it was suppose to be done. I was just told to drop my keys off in the drop box. Didn’t know I was suppose to go online and take pictures of the truck and everything. I feel that explaining your policies is part of Good customer service. It happened to me the last time I rented I was never told I had a specific time to turn in my truck so I ended up turning it in late. Meaning I had it longer then I should have. Not sure if it’s just the employees not doing their jobs and being lazy or what. Just a little bit of constructive criticism. Also wasn’t a very good look that there was mice poop and a mouse trap in my unit. Luckily none of my stuff was damaged by the mice. And hopefully I didn’t bring any home with me.

Cynthia S.
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Le client n'a pas laissé de commentaire.

Gerald M.
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I placed my vehicle order a week in advance for a box truck . when I got there they had a van ready. I told the lady that was not what I had ask for and she told me that is all there was but yet there was more then one truck in the yard . She told me them was all lease out. I had to get a friend with a pick to help to move some big items. NO Thanks to them .

Jeffrey H.
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Aok

Malikah M. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DANIEL G.
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There needs to be more people working or available to work the counter. The one guy they had working up front was busy with another customer, answering the phones, and trying to help me. He couldn't find a drop off location on the map, not his fault at all, no locations showed up around where I live. We had trouble finding the tow dolly, as we were walking back the manager was waiting by the door. He found it and hooked up the dolly. Want to make sure this review doesn't make the guy working the counter look bad, he was friendly and helpful but needed help.

JAMES S.
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I was most pleased with the personnel, the service received, and the vehicle I rented. Everything went without a hitch.

LISA D.
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We were given the wrong drop off location for a one way rental by the Rock Island location. So, of course there was an issue with the truck return and this location was no help, and VERY rude to us when we asked for help.

HILARY S.
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Great job!

JENNA H.
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Everyone who helped me was friendly and welcoming. They also were informative and helped me save some money in doing so. Thank you so much!!

Michael E.
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Le client n'a pas laissé de commentaire.

TATENDA N.
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Le client n'a pas laissé de commentaire.

MARY B.
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if brought back after office close what to do especially during this time of demonstrations etc.

Jim A.
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The gentleman who helped us attach the trailer to our 2010 Ford Escape was such great help. He rewired the connection for the electrical to the trailer so the lights worked on the trailer. He went ABOVE and got the lights to work. THANK YOU!

John K.
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Nice, friendly, and so very helpful.

Patrick F.
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This location did not appear online when I made my reservation, I had to call to find this location. Not sure why you online system doesn't show all, but adds a step for you customers to make the call.

keith S.
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Le client n'a pas laissé de commentaire.

Lawrence T.
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Great experience and very secure facility!

BRENDON D. | Expérience générale |
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Staff was professional, knowledgeable, & friendly. Facility is much cleaner than most outdoor storage units. Price is significantly more than some other companies, but worth it for the safety & easy move-out. No 1st-of-the-month dues or hidden fees. Pay on anniversary date of starting the unit, not on the first of the month. Highly recommend.

Brendon D.
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Jonas was very helpful & professional. All the equipment was working & clean. Easy & fast checkout!

Connie P.
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Very friendly and helpful employees too.

Jan V. | Premières impressions |
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Too early to say if we will recommend to friends or not. Could not access the unit the first night (last evening). Manager Caleb responded to my voicemail by text saying something must not have been set up right and that he will look into it today.

Phillip S.
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Clean, organized facility and helpful staff.

Jeffrey P.
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Le client n'a pas laissé de commentaire.

Julio G.
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Le client n'a pas laissé de commentaire.

Duane C.
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Le client n'a pas laissé de commentaire.

Lawrence T. | Premières impressions |
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Very clean facility and secure! Plenty of parking and ease of dropping off stored items.

BRENDON D.
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Emily & all employees at this location are efficient, professional, & friendly. Trucks & storage units are clean & safe.

Bobbie G.
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Keep the excellent customer service.

Shawn C. | Premières impressions |
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Wonderful employees, great service

BRENDON D. | Premières impressions |
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I signed up for storage because I thought it was a month free right away. Didn't realize I had to pickup a truck before getting the coupon. Also, none of the larger spaces were available, which were the ones that initially interested me.

juanita m. | Premières impressions |
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I was pleasantly surprised at how nice the facilities are. The place looked brand new! The location is very convenient too. The associates provided excellent customer service. I rented a van and storage unit and was very pleased. The only bad experience was how much gas the heavy duty van used but that was to be expected with such a vehicle. Everything else was outstanding!

tom s. | Premières impressions |
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Jonas was very knowledgeable, helpful and answered all my questions. Thank you.

Thomas L. | Premières impressions |
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Please provide my attendant who signed me up for the truck and the storage space five additional paid days off during this troubling time.

Rose D. | Expérience générale |
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Had my whole houseful of stuff stored for 5 months. It was perfect. Friendly, helpful staff and a very clean secure facility.

mike b. | Expérience générale |
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Very helpful staff, great security systems, and comforting to know that they spray for bugs.

Pamela R. | Expérience générale |
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I would reccomend this storage facility to anyone Thank you for your assistance

Debbie V. | Premières impressions |
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The staff was professional but they lacked a great sense of customer service. We tried to ask questions about the potential products of interest or future payments or even tried to start a conversation, the GM seemed so distressed & disturbed. We dont expect for people to be purky but in a customer service field, you have to show more proactiveness than your personal feelings. Other than that, all is good.

WILLIAM K. | Premières impressions |
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Very helpful and informative

Sandra A. | Expérience générale |
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Very friendly staff. Nice controlled secure environment. Liked that it was month to month and didn’t have to give notice ahead. Would definitely use this facility again :)

tony w. | Premières impressions |
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Very helpful and friendly staff

Shawn C. | Expérience générale |
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Helpful and friendly staff, couldn't have had a better experience.

Rose D. | Premières impressions |
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Your employees are fabulous and very helpful!

Richard C. | Expérience générale |
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Nice and clean secure storage units

Theresa S. | Premières impressions |
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Seth was very helpful. He showed me the access panel for entering the storage building and explained to me the things I need to do to NOT make an alarm go off. Very important.

maxine m. | Premières impressions |
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The two guys who helped me were excellent.

Catherine G. | Expérience générale |
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Great U-Haul and storage Facility.

Ashley D. | Premières impressions |
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Talked to 3 different uhaul places and all were different answers. Long story shirt it was alot more money than originally told.

Brett H. | Premières impressions |
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Nice new facility. Helpful staff. All around great experience

Dan M. | Premières impressions |
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Helpfull

Non reviews have been submitted for this location.

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