Le client n'a pas laissé de commentaire.Patricia E. | Premières impressions
Customer Reviews for U-Haul Moving & Storage of Rock Island
Pour nous contacter
Rock Island, IL 61201
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2022: 7h00 am à 5h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Anthony B.
There was a number of little things inside the vehicle that were annoying like no knob on the window crank, no grab bar entering the cab, and the visor was missing an inside securing bar causing the visor to drop down into the window and bounced as you drove. Just little things, but annoying.Arlene R.
Le client n'a pas laissé de commentaire.Anthony B.
A great experience. The customer service I received was outstanding. I will exclusively use this location whenever possible.Michael N.
Le client n'a pas laissé de commentaire.RAY W.
Le client n'a pas laissé de commentaire.Anthony B.
Le client n'a pas laissé de commentaire.ronald H.
Love the garage feature!Beth A. | Premières impressions
Le client n'a pas laissé de commentaire.Anthony B.
Managers were a big help.DAVID C.
Quick and easy transaction. Friendly and efficient employees.Claudia A.
I already have been recommending this location.RAY W.
General manager went above and beyond to help us out!Melanie G.
Thanks again the serviceMICHAEL P.
Le client n'a pas laissé de commentaire.nicole H.
At times, it was difficult at the rock island location because the phone isn't always answered. Had to track down someone to answer questions about rentals too. We ended up just renting out of winterset, ia because it was cheaper. But, the drop off at the rock island location went smooth and was pleasant. We've always used U-Haul for our moves. This was our first time moving someone several hours away. I was disappointed that the app didn't give me the option of returning the truck the same day because I knew we would be done with it. I feel like we payed for a whole day and half that we didn't need. I don't remember this happening the last time we rented a U-Haul. We will still remain a customer in the future and as soon as this august. I'm just saying that it doesn't make sense to charge for any time that the truck is not being used.Jeff B.
Le client n'a pas laissé de commentaire.Kitty L.
fast friendly serviceBruce C.
Le client n'a pas laissé de commentaire.Dennis B.
Le client n'a pas laissé de commentaire.Louis G.
It was an easy and quick process both to pick-up and drop-off. Friendly and helpful staff!Sam F.
Le client n'a pas laissé de commentaire.Bryan F.
Great experienceWard B.
Le client n'a pas laissé de commentaire.Claire B.
Great staff! Nice units! Nice facility! Good prices!bernice A.
Le client n'a pas laissé de commentaire.JEFFRY W.
The website experience is horrible with all the upsell attemps. It's so scummy. Please make that go awayMary D.
Le client n'a pas laissé de commentaire.Kris B.
Le client n'a pas laissé de commentaire.Johnathan C.
Le client n'a pas laissé de commentaire.Alica B.
It was very quick, convenient and the rates are great.Brian A.
Truck broke down and it was 4 hours before help arrived.Monica S.
Le client n'a pas laissé de commentaire.Janice S.
The staff were very nice and professional. The location was inviting and well maintained. I will return to this location.scott G.
Le client n'a pas laissé de commentaire.Casey H.
Le client n'a pas laissé de commentaire.Shawn T.
Very goodTroy S.
Le client n'a pas laissé de commentaire.DANIEL D.
This location's customer service was excellent far exceeding any that I've ever had when using uhaul. I think the individual that helped me was named Seth and he did a great job.Debbie J.
Not sure what can be done for improvement. Every member of the staff was pleasant and professional. I would continue to make these team members happy (pay, vacation, bonus) to maintain a positive and profitable business. GREAT EXPERIENCE. Thank you.Bradley M.
When we arrived they were very busy and a second employee came in early willingly knowing they were busy to help outRobert B.
Le client n'a pas laissé de commentaire.Keith R.
Le client n'a pas laissé de commentaire.Amber M.
Have used this location multiple times over several years. The staff is always helpful.Anita H.
Le client n'a pas laissé de commentaire.RAY W.
The one guy who seemed to be the lead man showed no interest in providing other services like declining to sell and install a tow hitch to my car. Also refused to help load my car onto transport, I had to tell them that other places had secured my car to the transport trailer for me and made sure it was secured.Pedro B.
The staff was great - professional, friendly and helpful. They had enough people to take care of the customers in a reasonable amount of time. Merci!Jonathan M.
This UHaul location is in my old Kmart. My experience with UHaul has been exceptional. At this location, they always had enough staff to take care of the customer (my experience at other locations has been one person at the counter taking care of 5+ customers). The staff was courteous and professional - asking questions that might address other items that I may need. Merci!Jonathan M.
Terrific service! Will use exclusively moving forward for all my uhaul needs.Luke K.
The staff was exceptionally amazing!!! Huge thank you to them!!!BRANDON S.
Nothing at all, everything you do is great, excellent service and very professionalGERARDO P.
Le client n'a pas laissé de commentaire.Ryan B.
Excellent and friendly customer service. Made a difficult time a lot easier to manage. Thanks to the whole crew at 46th Ave!!Margaret B.
we were in a bind and the team went helped us greatly, thanksHOLLY E.
The driver side door of cab was sprung. You had to slam it to seal it. While driving, truck spent inordinate amount if time in a low gear. When it finally shifted, there was a clunk from the rear end.William S.
Very flexible hours and servicejohn W.
Le client n'a pas laissé de commentaire.Keith K.
Le client n'a pas laissé de commentaire.Anita H.
The only issues I had were with the uhaul appKevin K.
This is about the 5th time that I have rented from the RI location. They are always friendly, efficient, and have my equipment ready to go.TODD W.
The truck was raggedyAdrianna M.
Le client n'a pas laissé de commentaire.Greg B. | Expérience générale
Le client n'a pas laissé de commentaire.DANIEL G. | Expérience générale
The employees are great, and the facility is exceptionally clean.Daniel G.
Everything promised was delivered. U-Haul employee who took care of me is an asset to U-Haul. Clear and very helpful.Kyle E.
Quick,easy and very affordable. Very helpful as well.JOSEPH K.
Jonas the was great! Really good customer service and helped me get trailer hitched safely.Luke G.
Le client n'a pas laissé de commentaire.Jesse W.
Le client n'a pas laissé de commentaire.Kenneth M.
Provide Refunds for time not used.Shawn C.
Le client n'a pas laissé de commentaire.juli H.
Le client n'a pas laissé de commentaire.Kevin P.
Truck was all over the place. Bad shocks. Hit bumps and it bounced all over the road.Jacob B.
Le client n'a pas laissé de commentaire.Sherrie G. | Premières impressions
Le client n'a pas laissé de commentaire.John A. | Premières impressions
Great service, wouldn't change anythingMike G.
I had a back unit on the west side, definitely needed more light. Dark inside unit.Kelly L. | Expérience générale
Le client n'a pas laissé de commentaire.PHILLIP C.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.SARA S. | Premières impressions
Have Staff Check Rear Door, In Winter, To Make Sure It's Not Frozen Shut. Upon Returning To Location To Have Situation Remedied, I Was Behind Another Customer With The Same Issue. Staff Was Friendly, Cooperative, & Helpful.ALAN M.
Le client n'a pas laissé de commentaire.Zachary S. | Expérience générale
Le client n'a pas laissé de commentaire.EMILY Y.
Le client n'a pas laissé de commentaire.DANIEL D.
Le client n'a pas laissé de commentaire.temika p. | Premières impressions
Staff was very helpful and polite. Made everything easy.Sandra M. | Expérience générale
Le client n'a pas laissé de commentaire.JOSEPH K.
Van got stuck in snow easily but over all was good. Staff very helpful and friendly. Everything handled quickly and easily.SYLVIA R.
Nothing, I've been in many rides and this was one of the smoothest drives that I've took!! This was an awesome experience. I will use this location again!!!XHEMIL Q.
Le client n'a pas laissé de commentaire.REBECCA H.
Le client n'a pas laissé de commentaire.DENNIS W.
Le client n'a pas laissé de commentaire.JEFFREY V.
Nanora p. | Expérience générale
Le client n'a pas laissé de commentaire.William H.
We had to go to 3 separate locations for a working trailer we reserved and paid for several days in advanceScott M.
I lost the key to my storage and I was told to wait until the morning for maintenance to open it. The next day I was told maintenance doesn't do that. Wasted money and time.Ronique J. | Expérience générale
Le client n'a pas laissé de commentaire.Stephanie D. | Premières impressions
The desk reception was very helpful. Knowledgeable and informative. The facility itself was very convenient with being able to pull in your car to get out of the elements. The facility inside and the unit itself were very clean. A job well done by the U-Haul staff.olitio r. | Premières impressions
Le client n'a pas laissé de commentaire.Doug E.
Truck did have a crack in fender and also leaked threw seems in door when loading and unloadingCHRISTOPHER E.
Keep up the good work and excellent serviceJOHN M.
Really good experienceKELLY G.
It's cool so far. I've made a couple mistakes with procedures but so far so good. Have been treated with respect by the staff.Joe P. | Premières impressions
Le client n'a pas laissé de commentaire.FRANCIS S.
Staf was very helpful, freindly and informative. And the facilities are awesome. Definitely recommendMichael M. | Premières impressions
Caleb is the reason we had several storages and will use him and uhaul in the future. He is the reason we will return when we have the need for storage again. THANK YOU!!DEAN C. | Expérience générale
Everything went greatEDWARD P.
Le client n'a pas laissé de commentaire.ROJEANNA M.
Le client n'a pas laissé de commentaire.GLORIA B. | Premières impressions
Le client n'a pas laissé de commentaire.DANIEL G. | Premières impressions
Le client n'a pas laissé de commentaire.RICHARD V.
The staff was excellent, the truck I rented was clean, and the storage facility is maintained in top notch conditionDANIEL G.
Tell your customer what is wrong with the equipment before they get it so they don't worry about it when travelingWILLIAM B.
Le client n'a pas laissé de commentaire.DANIEL G.
Offers better options for protecting your things than any other facility I've seen.Kristal T. | Premières impressions
Le client n'a pas laissé de commentaire.omar j. | Expérience générale
Great customer service experience! Thank you for the help coming out and making sure the equipment had everything functioning prior to my departure.Bryan R.
Le client n'a pas laissé de commentaire.william R.
For the short time we needed a rental place, I was very grateful to have a clean, safe and secure place to have my daughter's things accessible when needed. I was able to have a trolley available when we needed to use them.Kevin B. | Expérience générale
This is a super fine service. Everything was handled efficiently and without a hitch.JAMES S.
It wasnt cleaned out. Dirt in the back, and sticky soda and crumbs in the front. I was traveling with my kid so I didnt care, just was a little surprisedLAUREN A.
Outstanding staff!!!Carol G. | Expérience générale
Le client n'a pas laissé de commentaire.TERESA T. | Premières impressions
I used the storage facility for a month. It was exactly what you would want. It was clean, convenient and the staff was very friendly and helpful.CLARA S. | Expérience générale
This facility is a busy place! The staff is helpful and everything is just as one would expect!David T. | Expérience générale
Staff was unfriendly and not very willing to explain things clearly if wasn’t for the staff would of given 5 starsDamian D. | Premières impressions
Le client n'a pas laissé de commentaire.Avis T. | Premières impressions
Le client n'a pas laissé de commentaire.joseph p. | Expérience générale
Le client n'a pas laissé de commentaire.paige m. | Expérience générale
Le client n'a pas laissé de commentaire.Nancy D. | Premières impressions
The staff here was awesome and very helpful, I can't say enough nice things! The facility was clean, easy to navigate and I was grateful for the space. Merci.Stephanie W. | Expérience générale
Le client n'a pas laissé de commentaire.jennifer a. | Premières impressions
My belongings became infested with bedbugs after using your facility. I will never again use a U-haul service.Rose B. | Expérience générale
Le client n'a pas laissé de commentaire.Bryan C. | Expérience générale
Le client n'a pas laissé de commentaire.evelyn r. | Premières impressions
Thank you, I really appreciated the opportunity to have a nice place to store my things as I transitioned to a new location.Rebecca F. | Expérience générale
Le client n'a pas laissé de commentaire.David T. | Premières impressions
Le client n'a pas laissé de commentaire.WILLIAM W. | Expérience générale
I'm a first time customer. I was very pleased with the staff's friendliness, helpfulness and courteous service.CLARA S. | Premières impressions
Le client n'a pas laissé de commentaire.Maureen F. | Expérience générale
Le client n'a pas laissé de commentaire.Rebecca L. | Expérience générale
Le client n'a pas laissé de commentaire.YWCA Q. | Premières impressions
Le client n'a pas laissé de commentaire.PAUL C. | Expérience générale
Your front desk attendants were ECELLENT!!! The young man the first day checked in was THE BEST!!!! BEST STORAGE FACILITY I'VE EVER EXPERIENCED!!!! THANK YOU!!Anna F. | Expérience générale
So glad we used it, even it was temporary. Very clean, convenient and the price was right! Thanks!!Rhea F. | Expérience générale
The whole staff here is AMAZING! We would recommend this place to everyone.Thomas P. | Expérience générale
Le client n'a pas laissé de commentaire.Danielle T. | Expérience générale
Le client n'a pas laissé de commentaire.LUIS R. | Expérience générale
Le client n'a pas laissé de commentaire.JAMES G. | Premières impressions
outstanding facility and especially personnel! Totally impressed with both the young gentleman working the counter, Seth & Jett. Both of them were professional, kind, extremely helpful, and an absolute joy to work with. I have told everyone I know how outstanding these two gentlemen were and how impressed I was with the organization and the cleanliness of the facility. Thank you so much!Carol G. | Premières impressions
When calling to ask questions the folks were very helpfulJUDI K. | Expérience générale
Le client n'a pas laissé de commentaire.Bob H. | Expérience générale
Very clean and secure, with a door alarm for each individual unit. Easy access from outside, climate controlled on the inside. Friendly, helpful staff.Garold E. | Expérience générale
Le client n'a pas laissé de commentaire.Cathy L. | Expérience générale
Le client n'a pas laissé de commentaire.Joan H. | Expérience générale
Maybe it is our timing, however there was not enough carts. ThanksMichael G. | Expérience générale
Le client n'a pas laissé de commentaire.Gloria S. | Expérience générale
Le client n'a pas laissé de commentaire.Michael K. | Premières impressions
Le client n'a pas laissé de commentaire.Cory H. | Premières impressions
This U-Haul facility was well staffed unlike other facilities I've used. They did a very good job.Curtis M. | Expérience générale
I was very pleased with the service and would it again.Harvey B. | Expérience générale
Very courteous and professional. All of my questions were answered.JAMY T. | Premières impressions
The guy that checked me in/set up my account was friendly and helpful. The other guy in the office, not so much. He acted like he had better things to do than be there. When we went to the side to the unload area the garage door would not open. I called the office and the guy with the attitude problem answered. He said some of the doors are broke and to try another door. I was in a 26' U-Haul truck, I am not driving to each door to find one that works. He should have gotten up off his butt and put a sign on the doors that don't work. I'd highly recommend reviewing having him as an employee.Bradley M. | Premières impressions
Le client n'a pas laissé de commentaire.Cheryl A. | Premières impressions
From the general manager on my initial visit to the staff on Sunday, great experience and friendly folks! They didn't have a large unit available but accommodated us with 2 side By side units of equal total size! Very happy with the process and accommodations! We even made an initial error with how to put our security code in and the front desk staff was very nice about the way to properly queue it in and helped us better understand the process.JOSHUA S. | Premières impressions
I am very pleased with our unit.CHARLES G. | Premières impressions
Le client n'a pas laissé de commentaire.Curtis M. | Premières impressions
Linda in the Nampa, ID store on Caldwell Blvd was more than awesome!!!!!!The 2 young men that served me were great in Moline & were very knowledgeable & personable. Over all, this moving experience has been great and U-haul was a large part of the great experience. Mercimarie N. | Expérience générale
Only "complaint" I might have was that it was a bit confusing to know how to access the unit. It was explained but would have been better to be shown. Staff willingly came from front office to show me how to do security card, however I had some difficulty removing the zip tie from the unit.Jennifer M. | Premières impressions
Very nice company and employees are excellent.DEAN C. | Premières impressions
Le client n'a pas laissé de commentaire.Garold E. | Premières impressions
Le client n'a pas laissé de commentaire.Thomas L. | Expérience générale
Le client n'a pas laissé de commentaire.katherine c. | Expérience générale
The "Free" storage unit was not necessarily free, due to the fact that the lock I had from my previous storage unit was not able to be used. Customers must to purchase a specific lock for the storage facility. The sales person wasn't able to explain exactly why my lock was not sufficient, but he was courteous. Aparently, this is the protocol for the use of storage units but I'm unsure if its location specific or franchisewide. For convenience, I paid for a lock to unload the rental and turn-in the vehicle as soon as possible. To say that "the larger a corporation grows, the weaker customer service and quality control" is an understatement. Some ppl take pride in their representation of a company and operate in the interest of both customer and the business by the level of customer service. Although my personal experience OVER-ALL was horrific, I can say there are some cool people working for this company that value customers and assisting them as much as possible, and THAT is greatly appreciated. When corporate wouldn't listen and noted my dissatisfaction with a process as an individual incident stemming from a specific location I was disappointed and frustrated even more. I was cut off frequently, I was told the military has money to spend so trying to monitor the amount spent on transport is pointless because he submitted a plan to save the Air Force money and it was ignored. The manager was helpful and empathetic. I am glad she called because from my experience with this location ( after the storage guy left and the replacement shift took over) &customer service @1800GOUHAUL I didn't think UHAUL was concerned about the people that use their services and that their goal is how much they can get away with, without someone asking questions or without explanation. The manager validated my issue, acknowledged I'm not the only customer who had an experience involving misinformation, apologized ( Although I told her it was okay), apologized for the dismissive posture and behavior of the drop-off location, apologized for the customer service representative, informed me of the equipment checks that should have been made on the Auto transport to ensure customer safety and informed me she would try to find some compensation for my experience which I don't need and will not use, nor do I want a refund, but I felt like a valued customer. I was: -sent email with wrong location -notified by another location of the location associated with my reservation -pick-up location at two separate locations -Tread on tire blown two hours into travel (tires looked okay but noone checked pressure or the trailer I used the email from the lady in the office that didn't know she had the trailer in the lot) - 2hours in the heat waiting for roadside assistance in an area with no signal to use a website posted all over the truck! -being dismissed by drop-off personnel and customer service!Edwin L. | Premières impressions
ExcellentBryan C. | Premières impressions
Le client n'a pas laissé de commentaire.Naamah M. | Expérience générale
The size I reserved was not availableMichael G. | Premières impressions
Le client n'a pas laissé de commentaire.Aaliyah G. | Expérience générale
Gentleman who helped me was very nice and quick as I was stopping in on my way to work. Received the keys and stored my items in less than 20-25 minutes. Merci.christina g. | Premières impressions
Glad we chose this facility. It was clean, temperature controlled, pest free, and secure. The enclosed loading/unloading area was a nice bonus that came in handy during bad weather. Will definitely use their services again when needed in the future.Stephen a. | Expérience générale
Le client n'a pas laissé de commentaire.Jackie B. | Expérience générale
Best storage I have been in.Vickie M. | Expérience générale
Le client n'a pas laissé de commentaire.Monica M. | Premières impressions
Would have preferred two handicapped storage units due to arthritis.Renee L. | Premières impressions
Chase was very helpful and I would definitely be back to use your moving facility and equipment.Amber D. | Premières impressions
All is good so farEmily S. | Premières impressions
Le client n'a pas laissé de commentaire.Jackie J. | Premières impressions
Very friendly and helpfulKenneth K. | Premières impressions
My only concern is whether the space we rented was really the 8 X 10 X 10 that I am paying for. The queen size mattress and box spring are very tight when laid on their side from front to back. This caused the door to rip the plastic cover and sheet on the mattress. Otherwise, The access was a little confusing due to our inexperience with the facility, however the staff at the U-Haul store were very helpful and explained everything to our satisfaction. They were very helpful and checked on us to be sure we were doing okay and had no further questions. My thanks to them.Anita M. | Online Move In
Le client n'a pas laissé de commentaire.felicia f. | Premières impressions
Thank you for a great experience,WILLIAM R. | Expérience générale
Le client n'a pas laissé de commentaire.Kim M. | Expérience générale
Staff member were great and always. Professionaldiane d. | Expérience générale
The move-in experience was confusing. The facility map sent via text didn't work, so we didn't know where our unit was until we got. There we didnt know which bay to park in or the process to use them right away. I also didnt have a knife or scissors with me to cut the tag off my unit when I got there. However, the facility is very nice, clean, and I feel it is secure. I am very happy with my rental, I just had hoped for more detailed instructions for my first visit.Jama C. | Online Move In
Le client n'a pas laissé de commentaire.Alexis F. | Online Move In
Le client n'a pas laissé de commentaire.William N. | Expérience générale
Le client n'a pas laissé de commentaire.Kenneth H. | Expérience générale
Le client n'a pas laissé de commentaire.Susan V. | Online Move In
Le client n'a pas laissé de commentaire.ann b. | Expérience générale
Le client n'a pas laissé de commentaire.Veronica W. | Premières impressions
Le client n'a pas laissé de commentaire.Kenneth H. | Premières impressions
Le client n'a pas laissé de commentaire.michele r. | Expérience générale
Le client n'a pas laissé de commentaire.NANCY C. | Online Move In
Le client n'a pas laissé de commentaire.TYQUANDA W. | Premières impressions
Le client n'a pas laissé de commentaire.Sheila H. | Expérience générale
Staff very helpful and friendlyWILLIAM K. | Expérience générale
Le client n'a pas laissé de commentaire.Francesca W. | Expérience générale
The staff at this facility is so friendly and helpful; they made rental a breeze. And the facility itself was clean, cool and easy to use. I highly recommend it.Twink J. | Expérience générale
Le client n'a pas laissé de commentaire.Michael R. | Expérience générale
Great place to store college stuff for the summer.Lawrence T. | Expérience générale
Le client n'a pas laissé de commentaire.Allen R. | Expérience générale
Le client n'a pas laissé de commentaire.John W. | Premières impressions
Second time using uhaul and it wasn't any better then the last. They don't seem very organized. Turned in my card because I was done with the storage unit. And I got a call a week later asking if I was done with the unit. What? Yes! So apparently the person I turned the card into didn't do their job? Another thing is that things need to be explained more when you guys are renting out this units, trucks or whatever it is. I turned in my truck after hrs and had no clue on how it was suppose to be done. I was just told to drop my keys off in the drop box. Didn't know I was suppose to go online and take pictures of the truck and everything. I feel that explaining your policies is part of Good customer service. It happened to me the last time I rented I was never told I had a specific time to turn in my truck so I ended up turning it in late. Meaning I had it longer then I should have. Not sure if it's just the employees not doing their jobs and being lazy or what. Just a little bit of constructive criticism. Also wasn't a very good look that there was mice poop and a mouse trap in my unit. Luckily none of my stuff was damaged by the mice. And hopefully I didn't bring any home with me.Jessica S. | Expérience générale
Le client n'a pas laissé de commentaire.Malikah M. | Expérience générale
Staff was professional, knowledgeable, & friendly. Facility is much cleaner than most outdoor storage units. Price is significantly more than some other companies, but worth it for the safety & easy move-out. No 1st-of-the-month dues or hidden fees. Pay on anniversary date of starting the unit, not on the first of the month. Je les recommande fortement.BRENDON D. | Expérience générale
Too early to say if we will recommend to friends or not. Could not access the unit the first night (last evening). Manager Caleb responded to my voicemail by text saying something must not have been set up right and that he will look into it today.Jan V. | Premières impressions
Very clean facility and secure! Plenty of parking and ease of dropping off stored items.Lawrence T. | Premières impressions
Wonderful employees, great serviceShawn C. | Premières impressions
I signed up for storage because I thought it was a month free right away. Didn't realize I had to pickup a truck before getting the coupon. Also, none of the larger spaces were available, which were the ones that initially interested me.BRENDON D. | Premières impressions
I was pleasantly surprised at how nice the facilities are. The place looked brand new! The location is very convenient too. The associates provided excellent customer service. I rented a van and storage unit and was very pleased. The only bad experience was how much gas the heavy duty van used but that was to be expected with such a vehicle. Everything else was outstanding!juanita m. | Premières impressions