Customer Reviews for U-Haul Moving & Storage of Rockville

Évaluation :

5

Now this plaCE HAS IT ALL TOGETHER, FAST, POLITE, AND KNOWLEDGABLE GREAT EXPERIENCE!!!

Évaluation :

1

Costumer service needs a lot of work

Évaluation :

5

Excellent staff so good he is an asset to your company. When I return the van everyone was there waited for me to be help with directives. U had an awesome experience with your staff and company. Dr Vincent Bulus.

Évaluation :

5

All staff was very professional

Évaluation :

5

Had a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.

Évaluation :

5

Do not allow clients to smoke in the car

Évaluation :

1

the lady there in rockville center was very rude it took them 3 tries to find a tow dolly with working lights they tried to tell me my truck was the problem but it was on there end zero stars

Évaluation :

5

Mobile App is truly a great thing! But Darrell and Team made all the difference! Thanks Guys.. You have my recommendation to family and friends !

Évaluation :

3

They added services I didn't request

Évaluation :

5

Perfect they way they are... *****

Évaluation :

5

The transmission in the truck I rented is shot. I had to go slow as the transmission would take a long time switching gears.

Évaluation :

5

Great agents in RVC

Évaluation :

5

GREAT PLEASURE DEALING WITH UHAUL OF ROCKVILLE CENTER NO PROBLEMS, STAFF WAS VERY HELPFUL. WILL HIGHLY RECOMMEND. THANK YOU

Évaluation :

5

Very friendly helpful and accommodating agents . They went out of their way to make sure my rental truck was ready for when I arrived. Merci

Évaluation :

5

The receiving attendant wanted to charge me 45 $for some dust remaining in the box truck. He did let me use his broom to avoid the surcharge.

Évaluation :

4

The check-in through the app messed up and I had to stand in line and start the process all over.

Évaluation :

1

Unfortunately the costummer service are very upset not gentle place costummer service very rude

Évaluation :

3

do not over charge customers and hope to get away with it like they did to me on purpose

Évaluation :

5

The u-haul representative was so sweet and helpful. I was so pleased with the service, especially after my horrible experience in Wilson, NC

Évaluation :

5

fine

Évaluation :

5

Great friendly staff

Évaluation :

4

The staff is not friendly

Évaluation :

1

I pre ordered the truck and when I showed up to pick it up the employee could not find my reservation. Waste of time having to place the order again. Your website also said I could pick the truck up at 7am but the place didn't open until 8. Wasted more time having to drive to the store twice.

Évaluation :

1

the rear stop light assembly fell off as I was driving and required me to tape it up inside the truck. The depot workers accused me of having an accident and ran off without giving me any paperwork. The workers then proceeded to charge me for 66 gallons of gas to go 65 miles on a 31 gallon tank in the email bill.

Évaluation :

4

Radio didn't work

Évaluation :

4

Non smoking truck preferred. Otherwise, all good.

Évaluation :

5

Staff was great

Évaluation :

5

Employees attitude will need some improvement. The person behind the desk was very helpful and had a great attitude while helping me whit the contact. The dispatcher was even better . But the person that received me the next day . Definitely needs a lot of improvement on costumer service and needs to learn respect for his coworkers .

Évaluation :

5

The staff was very friendly and helpful. What a great experience I give them an A++

Évaluation :

4

Outside of truck was covered with road salt and dirt.

Évaluation :

5

Grwat experience, quick and easy. However, i was charged for 2 gins if gas and only drove 12 miles. That would be one gallon or less.

Évaluation :

5

Great customer service, the rental representative was very friendly and accommodating. It would have been nice to have the ability for a one way trip, however I totally understand the business and need to have the vehicles returned. I was able to get a van on a Saturday at the end of the month as a walk in which was fantastic and the only one in the area able to do this.

Évaluation :

1

They told me to pay 600$ I rent it for 4 days

Évaluation :

5

I was completely satisfied with my experience

Évaluation :

1

I had two rentals in the last 3 weeks. The process is completely unacceptable. Inefficient and mobile is far from mobile. Plus you charged for a late check in and gas when there was actually more than I was left with. I don't know how you stay in business with this terrible team of people. Not only would I not recommend I would tell people how bad you were,

Évaluation :

1

The men at this RVC location on maple street were the rudest people I ever met ! I'd never rent from that location again !

Évaluation :

5

Great place and great people, thank you guys

Évaluation :

5

Fantastic then!

Évaluation :

5

Nothing, all of staff are friendly and wonderful people 👍👍

Évaluation :

5

Employees were very helpful and friendly. The truck was well equipped and clean. The truck had light in the back cargo and the truck came equipped with a backup camera. I would definitely recommend this location.

Évaluation :

5

No improvements needed... the staff was friendly , helpful and accommodating. Excellent customer service.

Évaluation :

5

Have have the trailer readily available even though I booked at 8o'clock in the morning when I got there at 11:30 still buried with snow

Évaluation :

3

I drove 4 miles and you charged 12 $. That 19,95 $ sign is a total scam. Never again. False advertising

Évaluation :

5

The team at the Rockville Center location is five star. They are all extremely helpful, informative and efficient. We cannot say enough good things about them. We will continue to rent from them whenever needed.

Évaluation :

4

Front Windows could be cleaned better.

Évaluation :

5

Excellent staff. I was in and out in bay 10 minutes to grab the trailer!!! Everybody was so nice and professional thank you again Rockville Centre U-Haul

Évaluation :

2

Slow services

Évaluation :

5

Whole experience was easy from reservation, to pick up up drop off

Évaluation :

1

I returned the truck after hours at 7:30p, 12 hours before it was due back and yet got charged for an overdue return (10:15a the next day).

Évaluation :

4

have all rental staff be clear on day an mileage rates

Évaluation :

5

I first went to a U Haul on Linden Blvd in Elmont service was terrible. I did a new reservation for Rockville Center very different experience. Rockville Center was on point.

Évaluation :

2

Staff was rude, spoke with corporate about it ans was told a DM was going to call me a s never did

Évaluation :

3

Reese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.

Évaluation :

5

Great custumer service and very helpful

Évaluation :

5

Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Merci.

Évaluation :

4

I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.

Évaluation :

5

Daryll in the retail area is extremely helpful and so nice to work with!

Évaluation :

5

Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.

Évaluation :

4

I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.

Évaluation :

4

It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.

Évaluation :

5

I had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Merci.

Évaluation :

2

SOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....

Évaluation :

5

The staff are polite, attentive and focused on the customers

Évaluation :

5

My only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.

Évaluation :

5

Reese, Daryll and the staff at Rockville we're always professional and courteous . This UHaul center Rocks because of the staff there

Évaluation :

5

Staff is great, Reese in particular.

Évaluation :

4

Great experience

Évaluation :

2

No one is ever available to answer calls. Staff always seems to have an attitude when asked to assist

Évaluation :

5

good services

Évaluation :

2

Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.

Évaluation :

4

very friendly staff but a bit slow.

Évaluation :

5

Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip

Évaluation :

4

My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.

Évaluation :

5

Staff always said hello especially Luis he came out of his way to greet me.

Évaluation :

4

I just don't like the extra fee .and also the more than one later payment in the same month.

Évaluation :

5

I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

Évaluation :

4

The lady who helped me at the front desk was very pleasant and patient

Évaluation :

5

Nice and convenient place

Évaluation :

5

Customer service the nicest people are working there and they help you all the way With everything .

Évaluation :

5

Staff is friendly and helpful.

Évaluation :

5

Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.

Évaluation :

5

Rockville Center employees were extremely nice and helpful.

Évaluation :

5

Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.

Évaluation :

4

Tenants not abiding by elevator rules was the only negative issue.

Évaluation :

4

V