Évaluations des clients U-Haul Moving & Storage of Rockville
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Rockville
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James M. le
Staff very friendly and attentive to getting us out as quickly as possible. Very nice to work with a well run organization
deborah z. le
Reese was fantastic - very helpful. Everyone there is friendly and I have a great experience every time.
PAUL P. le
Check in was aweful. Had to upload pictures of license into uhaul system. System didn't work properly. Took 45 minutes to get truck. aweful!!
Katherine G. le
The truck was filthy and very old.
Harold W. le
Only problem with U-Haul is I booked an enclosed trailer and your automated system online switched me to an open trailer with no notice. when I arrived there were no enclosed trailers avail so for that I give only 1 star. Very poor system, not ok , I couldn’t finish my move because of the smaller trailer and it being open. The employees at this location were excellent however
Frank D. le
Everything went well with my trailer rental.
adriana w. le
The vehicle was shaking the entire time. The price I was charged was not the price that was recharged to my card upon dropping the vehicle back off. I called customer service to tell them about the vehicle and they assured me I would be charged 90 dollars for a late fee. Which I expected but I was actually charged over 300 dollars which is ridiculous.
gary c. le
When I picked up the trailer on Wed night, the two women were not experienced in checking out equipment, and it took a very long time. The young man hooking up the trailer was also not experienced, taking a long time, and endangering himself in the process. Also, the system used to process rental, corrupted my cell phone, rendering it useless for several days. This was unusual for this U Hauk Center.
Zorik P. le
Fix the trucks . It was a feeling that it would fall a part. Body inside is damaged breaks squking etc
Frank D. le
I appreciated the help I received from Darryl about lowering the cost of my rental. I wasn't sure what I was renting, and his plan saved me money and was a kind thing for him to do. The guys who work in the yard with setting up trailers are also very helpful and I appreciate their efforts. Thanks!
Michael K. le
I would like to thank Reese Baccas for being so friendly and helpful with my Uhaul trailer rental experience.
MARYAM M. le
Excellent service!!!
DENZIL L. le
I just don't like the extra fee .and also the more than one later payment in the same month.
kevin y. le
Safety Chains on car hauler Too Long. Not to D.O.T Spec..
Richard A. le
the worst
karim G. le
Just keep up the same friendly and helpful service.
william y. le
Everything was great. I would definitely rent again.
Justin R. le
Please get a new elevator with automatic doors! Although the bay doors are excellent, it would be nice if the side entrance had a ramp for hand trucks (the Office has a ramp and is suitably compliant with ADA requirements, I'm just asking since I'm "holding the mic" as it were).
Richard L. le
The app based experience was brilliant!!
Kimberly J. le
Service was great. I don't see any need for improvement at this time
LAKEYSHA T. le
Sales rep was very nice. Helpful and very polite.
MARIA S. le
just keep GMC Savanas in stock
Jerry D. le
Check fluids on trucks better.
DONALD M. le
the staff was very helpful and accommodating .
Jerry D. le
Absolute nothing Costumer service was great
KEVIN L. le
Excellent employees easy rental thanks
aron i. le
Was busy so I had to wait, I think one more person working the early shift would be helpful.
Antonia C. le
The customer service is always Great!!!
PETER P. le
I like the facility. Helpful, friendly and courteous staff. After hours drop-off and key lock box a plus. Many accessories available for sale helpful for a move such as boxes, dollies, etc.
Shane V. le
Rental itself was ok. Truck was a little beat up and the sun visor was broken and hanging down. Issues started when I returned the truck. I pulled in around 4 PM on Thursday. No one was around to receive the truck. I went inside to the office and the sole employee was on a personal call and instructed me to leave the keys on the desk and my receipt would be emailed to me. The next night at 9 PM I received a call from the Uhaul location asking where the truck was and why I had not returned it. Obviously concerned, I spent the next 30 minutes on the phone with Uhaul customer service who were unable to contact anyone at the location and were therefore unable to help me. She said she would leave a message for the location manager to call me the next day. I have not yet received a call back or an explanation as to what happened but since the police have not shown up at my house yet, I can only assume that the truck was found. Most definitely will not be using this location again.
marvin m. le
Friendly staff, in and out no waiting at all.
Patricia I. le
always great customer service
Joanne D. le
The staff was unbelievably friendly and attentive. They made the rental experience, both pick up and drop off a breeze!!!
Andrew V. le
You need to put jack on the trailer. Taking the trailer on and off the hitch is heavy and someone can really hurt themself. It’s a safety issue and I don’t understand how you get away without them
gary c. le
Good question. I'll have to think about that.
RAYMOND B. le
The location & people I rented from were fine - no complaints. Your "help line" is terrible. When I called to say I never got my invoice mailed to me as promised, I was put on hold,had to listen to an endless sales pitch and finally hung up after several minutes. No one ever picked up. will have to make another trip to the rental location to (hopefully) get a copy of my invoice. A real waste of my time. Second time this has happened. This is why I - between the two - I use Enterprise whenever possible.....much better customer service @ Enterprise !!
Dennis A. le
Awesome staff, easy pick ups and drop off I was in and out in 5 minutes. Would definitely go back and recommend to anyone.
GREGORY F. le
Need more than one agent working the desk
marlene s. le
I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say
Jeremy F. le
Reese the general manager is amazing. I only go to the rockville centre location for that reason. I just wish uhaul would upgrade their trailers a little bit For the price that we pay these trailers should be in really good condition and sometimes they are not. The RVC location is the BEST.
Andrew D. le
So nice great and easy
Tamara R. le
Darrell and the whole team at the Rockville Center location were amazing! I originally had reserved a 15' truck at the Island Park location, the representative had an attitude and was very rude and nasty to me. When I went to pick up the truck I reserved, he said, "Does it look like there's a 15' truck outside? No, we don't have any at this location." When I asked why was I able to reserve a 15' truck then online, he said that it wasn't his problem. I left and went to the Rockville Center location where Darrell and the team were so accommodating! I had a lovely experience there and will only be using them again in the future!
Raphael B. le
Stay consistent!
Elmer C. le
Always it's a excellent to do business with you company, you are a great teen represent you company I can recommend to anyone this location like the best, thanks U-Haul Teen Rockville Centre.
Kelly H. le
Nothing everything went smooth & quick
Nabil A. le
Smile and dont be such a robot. It shouldn't take 35 minutes to rent equipment because someone doesn't know how to use computer. Upon returning the vehicle the woman did not even approach, I had to figure out if she was working or not and all she said was "leave the keys in the car." Not even a hello. Had much better experiences at other vehicle and equipment rental places. This was not acceptable.
Jason G. le
See my comments above.
DENA L. le
The lady who helped me at the front desk was very pleasant and patient
JOHN S. le
The only disappointment I had was the emergency brake light remained on even the though the brake was released. This in itself was not terrible. However, there was an incessant warning beep that I believe was associate with the emergency brake light being on. The beeping would only stop when the truck came to a complete stop or if driving for a long period of time without stopping. Anytime I came to a stop it would start beeping again once I started to drive.
dean d. le
Great experience - employees could not have been nicer, more pleasant or helpful!
Nelson Q. le
Nice and convenient place
Charles R. le
FAST FRIENDLY AND EFFICIENT
Jared R. le
The location is great I have a issue with the 800 number the are very unprofessional
Diego A. le
THERE'S A GUY IN THE MOURNING, I THINK HIS NAME IS DARREL, AND THE LADY (THE MANAGER) IN THE EVENING, OMG, THEY ARE AWESOME!!! SUPER PROFESSIONAL, SUPER FRIENDLY, ALWAYS READY TO HELP YOU, KEEP THIS PEOPLE SAFE BECAUSE THEY MAKE THE DIFFERENCE!!!
John H. le
Employee very professional and greeted us as we walked in the door. Truck was immaculate. Very pleased.
Tina C. le
Stop cancelling people reservations.
humberto m. le
No comment for improvement. She did an excellent job with everything I needed for my move.
Michelle B. le
Outstanding service! Only one thing, costly .99 a mile is too much.
Philip B. le
Great experience at both facilities
Tearsa T. le
The staff was very nice but that is about it . I resvwered my truck online did the estimation of miles and was charged upfront 63$ . The next day I was charged another amount after use of the truck which I was not aware of so you will never pay 19$ come with at least 150$ . My truck right side mirror was very loose therefore I could not use my blindside and it was dangerous . Therefore I will never use this service again it’s way over priced for the four hours I used my their truck.
James A. le
Awesome professional service and staff Pleasant transaction Thanks
Mya P. le
The mobile return, requiring photos, should be improved on. Had problems uploading photos, took up extra time.
Diane D. le
Help came out as well before we were even out of the truck. Friendly customer service.
Clay W. le
The service was outstanding. Nothing to improve. Friendly and helpful staff
JEFFREY B. le
dwayne rendered exceptional service
Carol S. le
The return crew were rude and made my experience very unpleasant. I will definitely never use this location again. The person who called me from the call center regarding my refund was rude and aggressive. He obviously never heard of customer service!
James C. le
Keep Lewis and the rest of the guys that you have there working there. They are great.
Glenn M. le
Early morning pickups , They should have more than one representative, Thank good I was second person on line ,there had to be 7 people in there waiting for assistance or actually 5 behind me, and I must say he did a fantastic job in assisting the first customer with no reservation and picking out a truck with needs
Nelson Q. le
Customer service the nicest people are working there and they help you all the way With everything .
John B. le
Guys working when dropped off were helpful.
Kyle O. le
Staff was very knowledgeable & helpful
Roberto S. le
I don’t know why I was charged an extra day when the car carrier was returned the same day I rented it really didn’t expect that
Cherise D. le
Nothing really, very pleasant and organized.
Stefano C. le
Geeat
Vincent P. le
nothing, all good
elmer c. le
Always is the best place to stop and rent, friendly people, professionals ,and excellent service. Come and experience you self.
Paul M. le
There seems to be a shortage of trailers in Long Island...originally booked one from Hempstead u haul and after leaving in 10 minutes was called by reservations and told there are no trailers available....After a day they located one for me in RVC. Seemed like the left hand didn’t notify the right hand about availability...aside from that no problems.
john j. le
Darell was fantastic. He communicated with me all that was going to be done to the vehicle. He is an assett to the company.
youssef s. le
Darrel was professional, patient and through in explaining my options. He has always been pleasant and willing to go the extra mile. The other staff were also very engaging and because of such I'll be back when needed.
Robin H. le
My experience with the RVC Uhaul has always been Exceptional. From working with Reese, Darrell, and Tyrrell, we have always been treated with professionalism and respect. We will definitely be back, and we highly recommend this location.
DON S. le
The best uhaul location ever thanks to miss baccas and the other employees
Sergio R. le
Make sure the trailer is clean, there was lots grease and the tail lights stopped working on the way back from Daytona Beach Fl to New York.
PATRICK O. le
Should treat customers as family because we are a vital part of you.
phillip h. le
*****Great environment, friendly and the wait time was less than 5 minutes! Staff were friendly and informative.
waldeman m. le
There is nothing I can say that would improve my experience at this U-Haul Center. I have always had a great experience with the personnel and with any and all rental equipment.
MATTHEW P. le
I did on line check in to"save time" and still to do paperwork when I got there. Don't understand why
Robin H. le
Nothing. From the moment we met Reese, who took care of us, till when we gave the truck back to Michael, we found professionalism, politeness, as well as humor. Every detail was explained perfectly, and as a whole, there was not one problem.
Wayne M. le
Great people at this place. Very friendly and helpful. The price of the truck seems INCREDIBLY HIGH. Truck stunk to high heaven with cigarette smell. After 4 days, it still reeks. Cab was dirty, slimy, couldn’t see out of the windows. Looked like somebody puked on the inside of the windscreen. But, the truck was great. Drove like a dream. Great cruise control. Great radio. Comfortable seat. Poor gas mileage....6 pmg. The headlights aim too high. The drivers window is very difficult to roll up and down.....soon, the handle will break off. The drivers outside mirror will not adjust. They tried every screwdriver in the box, but no luck. I was stuck driving 1100 miles with a mirror that looked at the left rear wheel. If I pulled the seat forward (like a short person), then it wouldn’t have been so bad. But, I’m over 6’, so I needed the seat pushed all the way back. Hmmm, maybe the truck wasn’t so great after all.
Sonia B. le
Excellent service.
Stephen O. le
None
David A. le
Customer service was EXCELLENT! Highly recommend!!!!
Maria D. le
Michael Proctor the rep who assisted me closing the transaction prepared by the manager was a big help. He was very helpful despite the rush around him at the time when the manager looks busy. He was calm and willing to help. At teh time of my return, the manager Resse, was more relax than a previous interactions, and she helped However, i do not graded the experience as excellent because there were issues that should be properly addressed, as follows: On my first attempt to rent, I felt pushed by the manager to sign for insurance coverage, which I did not appreciate. She did reserved the unit at my request. However, it could not rent the truck at the time I went to pick it up, because Illan, another clerk at the location, requested me to leave the store, He was very rude. He was frustrated. He did not understand my phone is an smart phone that identified the calls from the store without a single ring, my phone was in vibration mode. He is not capable to perform more than simple tasks, and consequently, he should not be at the counter alone to process any request of truck rental. He does has issues and I am sure the company knows what I mean. It is good to help him. It cannot be done at the expenses of your customer patience. It was a very bad experience. because Illan is only able to do routine work, and he feel frustrated easily. I called the following day asking for the $50 because I could not take the truck reserved and your employee, Illan, told me to leave the store, after I spent 30 minutes providing the information that was already in the reservation processed by the manager, which Illan could not find in the system. The manager indicated she will compensate me for the problems. I went there and requested the $50 as per the email I received and the advertisement from u-haul regarding the failure of the company to provide the truck reserved. It was disappointed to heard from the manager that she would not give me $50 after she indicated to take care of the situation and compensate me for the trouble went through with Illan, the employee who was rude. Instead Reese only offered to waived 1/4 tank of gas, which is around $6-$8. I indicated I was expecting the $50 on the advertisement and she denied it. I was already delayed one day on my moving and I took the truck feeling I was not valued as a customer. I had rented from this location in the past I never had bad experience. It was closed to my place. However, it is not was I was expecting. I am taking your advertisement seriously because a company should instruct its employees to honor the commitment made on the advertising, including the $50 back warranty if client leave without the truck reserved. Also, on 02/27/2019 the manager was rushing me all the time. She kept telling me she was in a hurry and did not have time to accommodate my request for particular type of truck or was not patient to wait a couple minutes that I pick up the stuff in my c
John S. le
Great location with friendly helpful staff.
Robert g. le
Gas gauge as charted in the office was not the same as in the truck
Michael M. le
Drop off location was the best part of the U-Haul experience.
Mike D. le
I was absolutely blown away by how simple and how fast the process of renting from this location was. It is located in the "cut (a little bit hidden)" but I felt like it was a gold mine. My vehicle was so clean that it actually "smelled" good. And not like I want to drive wreckless but the vehicle being so, so clean made me wanna really take extra care when using it. My move from Long Island to Brooklyn was seamless! So, so simple. The U-haul van was perfect! Perfect size to move from my room into a studio apartment! The vehicle ran well, radio worked, the heat was perfect ...the staff too, everyone was kind. Rockville Center on Maple has such an amazing, amazing location...all of the staff there need kudos...so if Uhaul does give staff incentives, please by all means gift your staff whatever it is you gift them for incentive. I engaged with 4 staff members overall. The 2 staff members that opened up the store on 2/25/2019 and the 2 staff members that closed up the store on 2/25/2019 were all very helpful and fast! That's all I gotta say.. I'm actually sad I can't use this service again for something else LOL..it was just too perfect!
john m. le
Terrel and Reese were very professional. They made the rental process very easy. We appreciated their help and courtesy!!!
Jonathan D. le
This marks the 3rd time I go rent a auto transport. The team at this location are so polite so helpful and always accurate with pricing and availability. I truly can’t say enough about this location and I come from queens just to rent from them. A++++++
edward c. le
I used the self serve....i returned it the the fuel that i picked it up with and was charges a fuel fee. I would like either a refund or a phone call to discuss
Patricia I. le
Manager remembers me and is always helpful and cooperative. I do a lot of moving for my kids and family
Jeremy F. le
The only reason i come to the rvc location is because of Reese shes amazing. She always tries to help in any way she can and she has an awesome personality. Ive had issues in the past because of other locations and even had a blowout on one of the trailers l. Reese is really the only reason i come back.
Luke S C. le
The guys who rented me the vehicle were friendly and efficient. They got me in and out quickly when renting and returning.
Michael L. le
Staff is friendly and helpful.
tomy v. le
Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.
colin o. le
Rockville Center employees were extremely nice and helpful.
Cynthia I. le
Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.
John D. le
Tenants not abiding by elevator rules was the only negative issue.
Samuel B. le
V
THOMAS R. le
Rockville Centre staff was very accommodating, friendly and professional 😊