Évaluations des clients U-Haul Moving & Storage of Rockville
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de U-Haul Moving & Storage of Rockville
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Michael C. le
Excellent!. Great vehicle (van) great price and great service.
Robert L. le
Great place to rent. The staff were all very professional and friendly. I go out of my way to rent from this location and will continue to do so. Thank you!
Adam S. le
Very helpful staff great knowledgeable and friendly
Kevin N. le
My sofa formed mold not happy will dispute but service was great as always just my sofa got ruined my I guess water issue I have pictures
Isaiah M. le
Update the staff inside uhual. The worker was very rude. I asked if i can use a new model van but he refused and said because i was under 25 its company policy when ive never heard of that rule and there were plenty available newer vans. And also when i said i didnt need the insurance he kept insisting i get it and when i said no its okay im a good driver he still added it anyway.
Larry M. le
Smooth process, thorough review of rental options, fast and efficient service. My rental advisor was excellent.
Jackie P. le
Customer service was excellent! Trailer I rented was great. Would highly recommend uhaul. Proce was great !!
Jeanne E. le
This location has always gone above and beyond. I’ve used them several times.
Charle A. le
Reese (hope I spelled your name properly) but wanted to say THANK YOU for a great rental experience. You answered all my questions before I even asked. You were professional and very knowledgeable
Adam S. le
Don’t change a thing !!! Perfect people perfect location
Michael L. le
Your computers were down. The manager had to do something so to get my rental papers.
Marisa M. le
Uhaul makes renting a truck / van very simple.
Harold K. le
Your reservation services screwed up everything several times. Call me for them terrible details. 526.458.7007
Ferdinand D. le
Free gas
Marisa M. le
My experience with the company was awesome!!
Olanrewaju O. le
The staff are wonderful and dedicated. However, the truck are very old and the transmission on my rental was bad. I end of spending so much on gas. Ur staff Luis and Pedro are wonderful, but equipment are old.
Brandon L. le
truck was a piece of garbage...got me to and from where i meeded to go obviously, but it struggled to accelerate...transmission skipped constantly and the brakes were atrocious. Need to invest in newer vehicles.
Chirtopher K. le
The woman who worked on Saturday could be a little friendlier instead of looking annoyed when we went to pick up the truck.
Antonia C. le
I always get great service at the Maple Street location
Ronald C. le
Clerk was attentive, polite and friendly. I’ve been renting from this location for more than 20 years. Always a pleasure.
Karina V. le
Great service!
JOSEPH M. le
C/S rep was very accommodating to my needs
Mary K. le
Loved the ease of drop off!!
Greg G. le
Staff was friendly and fast.
Gregory D. le
Both employees were excellent. The girl at the desk to make my reservation and the young man that hooked the auto transport up to my vehicle were very helpful and professional.
Bobby S. le
They should double check and make sure not to leave tools on the windshield wiper blades. I put on the wiper blades and something went flying off the truck and almost hit another vehicle. When I got out to check .It was a super long tire gauge with a air inflater and then I brought it to there attention that the gas they said I left with was not correct. I put gas in before I returned the truck and was told don't worry about it by 2 employees . That I wouldn't be charged but looking over my receipt I was. I have no problem paying for gas I used If that was the case. Don't lie to customers to get rid of them and then charge me for your mistake behind my back.. I only used the truck for 13 miles in total and I was charged wrongfully for 10.00 of gas which came out to 2.3 gallons.
Albert D. le
Easy to deal with, professional service.
Pedro G. le
Start with the super nice guy who received the rental return customer service is excellent
John P. le
Your website scheduling program is an absolute disgrace. I made my first appointment a week early only to be sent a text message the day before from a guy stating the keys were lost and that I would need to make another reservation. I make the second reservation at a nearby location, call the location to confirm and the location tells me their business is not even open for business on the day of reservation. I'm then finally put in touch with a person on the phone who helps me make a 3rd reservation in the final location. At the location I must say the lady who helped me was a pleasure to deal with, however I was told the van had 3/4 tank of gas, only to get in the van and realize it was below 3/4. Overall the entire scheduling and reservation process on your site is an absolute disaster
Matthew A. le
Overall experience was about average. The customer service member Luis was great all around and really helped me out. The other female employee needs to work on her people skills. Two days in a row she just has a nasty attitude.
Gevik K. le
The staff were very helpful to provide the best for me. However the return on line was horrible. My mobile uhall app couldn't locate my contact to complete my return. I was at the returned location for over an hour. That's not acceptable on a Sunday at 6pm.
Timothy L. le
Staff super friendly and helpful. Great group of people working there.
Tameshwar S. le
Vehicle was dirty. Tires needed air. Very inconvenient to go find a tire shop
Sherone S. le
Great customer service!
RENAN E. le
Very kind and professionals guys. Everything is excellent. I'm very happy. I highly recommend it!!!!
Chanequa P. le
No one is ever available to answer calls. Staff always seems to have an attitude when asked to assist
Naomi T. le
Although I had an amazing experience picking and dropping the truck off, the truck itself seemed to need service. Alignment was not stable at all and truck struggled to move as I pressed the gas pedal.
Marc W. le
Really helped me out and I have used them before with the same excellent service
Scott A. le
Do not force customers to use mobile device checkin and automatically convert a reservation to self check in using a mobile device without customer approval. The reservation desk was empty and the self verification process took 45 minutes due to nobody monitoring the verification desk at corporate. Instead of being on the road early i lost about 35 minutes of my time that I can not recover. Where should I send the bill to be paid for my lost time?
Brian G. le
We’re not clear on the return policy and I returned on time but did not use the app and was charged a late fee. The person setting up rental was not clear on the price and I paid double what I expected.
Waldo M. le
Todo está bien
Patricia I. le
I lost 30 minutes because an elevator was stuck on 4th floor. The woman was less than helpful and the only other employee was a kid who was trying to help. I got charged $6 for gas which is wrong because I filled the tank
Theresa L. le
The rvc location is always so helpful and nice.. I wouldn’t think of going anywhere else
Krista H. le
I think it is a little absurd that the mileage fee jumped from $0.99/mile to $1.89/mile in a matter of three months.
Herman W. le
The suspension was terrible.
Robert C. le
The return went very smoothly and everyone was very polite.
Thimas F. le
Great
Samuel P. le
Excellent customer service. With the exception of typical vehicle wear & tear the rental truck was clean and looked great cosmetically. Not many vehicles look great after 90,000 miles. I would recommend side steps for easier entry into truck.
Louis K. le
Great Staff
Ani F. le
Your customer service person was rude and used profanity
CKIOURTIS K. le
The manager and workers are so helpful! Very professional
Marcelo R. le
good services
Charles B. le
Make the return policy after hours easier.
Louis K. le
Great Staff, Thanks again
William R. le
You need to create a way to improve the time a customer waits. Seemed a little long but the politeness and knowledge of the young lady at the counter made up for the wait
Robert D. le
Every person that I dealt with was professional, friendly and courteous. They are assets to this location.
LOUIS Y. le
Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.
Charles S. le
very friendly staff but a bit slow.
phillip w. le
Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip
DENA L. le
My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.
Michael D. le
Staff always said hello especially Luis he came out of his way to greet me.
DENZIL L. le
I just don't like the extra fee .and also the more than one later payment in the same month.
marlene s. le
I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say
DENA L. le
The lady who helped me at the front desk was very pleasant and patient
Nelson Q. le
Nice and convenient place
Nelson Q. le
Customer service the nicest people are working there and they help you all the way With everything .
Michael L. le
Staff is friendly and helpful.
tomy v. le
Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.
colin o. le
Rockville Center employees were extremely nice and helpful.
Cynthia I. le
Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.
John D. le
Tenants not abiding by elevator rules was the only negative issue.
Samuel B. le
V
THOMAS R. le
Rockville Centre staff was very accommodating, friendly and professional 😊