Customer Reviews for U-Haul Moving & Storage of Rockville

Évaluation :

5

Best ever staff. Thank you....

Évaluation :

3

One of the employees was not familiar or knowledgeable about the rates and procedures about closing out a rental.

Évaluation :

5

Bien

Évaluation :

5

I've rented from this location many times. They are beyond courteous and professional. I can't recommend them enough.

Évaluation :

5

Just keep up with what your are doing from day to day. I had a positive experience with Uhaul today. So i am highly satisfied..

Évaluation :

5

Good service no issues

Évaluation :

5

Leo helped me with my reservation after some open points which Rebecca from the day before. The young lady that checked me in first name begin with the letter R was very nice and my favorite was Ryan? in the lot who attached the unit to my vehicle and even Keith at the drop off point everyone full circle was just absolutely superior customer service !!!!

Évaluation :

5

All the people who work in the front desk are very nice, very friendly and so helpful!! 👍👍 A special the manager Reese Baccas .. She has very cheerful and good personality ..!! Love her!!❤️❤️

Évaluation :

5

The service was excellent the young man that helped me was super professional and helpful. He had me out of there very quickly.

Évaluation :

5

Ronald, at check-out was A+. He helped carry the flat boxes for me. Always very helpful - reason I use this location.

Évaluation :

4

My only complaint was I received the truck with what appeared to be 1/4 tank on the fuel gauge. I was told it would be enough to get to my location 30 miles away, about 10 miles into the trip the fuel gauge was reading almost empty and the low fuel pump indicator light came on the dashboard . I had to stop for fuel even before I got to my location and then again before I returned the truck. I think the trucks should be rented with at least a half tank ,allowing trucks to run close to empty is bad for life of the fuel pump..

Évaluation :

5

Nice staff hard workers

Évaluation :

3

Employees did not seem happy to be there. The can had a bad odor

Évaluation :

1

Lock Box was very hard to open even with following instructions. Our U-Haul Van smelt like marijuana and had to drive with the windows in the middle of winter. Also the previous renter of this truck left dirty shoes in it

Évaluation :

5

We were very please with U-Haul. We rented a storage unit as well as a truck to move our belongings. The people that work there are very courteous and helpful. Our overall experience was great.

Évaluation :

5

Great customer service!

Évaluation :

5

everything look good so far

Évaluation :

5

I recommend them to all I know. They are the best! Always accomading ,helpful , I rent a lot there and usually ladt minute, they help me much ad they can!!

Évaluation :

3

Need to tell people to stop holding the elevator

Évaluation :

5

Really a very pleasant and efficient experience Booked via app - everything was ready when I arrived Check in upon return was handled quickly and efficient also

Évaluation :

5

Your good

Évaluation :

5

Everything was fantastic, the representative that helped me was knowledgeable and kind as this is my first time renting uhaul.

Évaluation :

4

.

Évaluation :

5

Rented 2 weeks in a row. Friendly helpful hard working staff both times

Évaluation :

1

Pick up did not go well. I was there in a rush and they forced me to do the entire app process. They didn't explain anything about the vehicle and how to return. When I returned, I figured I would have to do it in the all. A guy came yelling saying “ Leave the key in the car multiple times and waving at me aggressively. He said “ Nobody listens around here” I responded and said “ You have never spoken to me so save your comments”. He asked me if I fueled the car and I said yes it's full. He said okay you go to go. I expected a receipt but didn't get one until I called. When I called, they said $98 then I got an additional $40 charge. Overall terrible experience.

Évaluation :

5

Bien

Évaluation :

5

Hardworking thorough staff.

Évaluation :

5

Though I ran into some difficulties getting in after-hours, Reese took my phone calls around MIDNIGHT and was able to walk me through the process and grant access to my unit. The service I received from Reese Baccas, despite my very late phone call, went over-the-top in every way, and with a positive attitude. I would not have been able to complete my project on time, had it not been for the exemplary customer service I received.

Évaluation :

5

Nothing. Everything and everyone was perfect. Fast, efficient, professional service.

Évaluation :

5

I would like to say thanks to the workers at U haul.

Évaluation :

3

The employees are not friendly and they always upcharge you for the use of the vehicle by adding on cleaning fees for insurance that was never requested. The female staff especially are not very professional.

Évaluation :

5

A lot of noise with the equipment overall and there was two metal strings. One of them never came out it was too hard or stuck. Kinfa had to usa only one and it bended part of the metal under the car because it was holding alll the weigjt on just one.

Évaluation :

3

Please be more transparent about fees and charges. I was not told about a $30 additional charge and a $2 environment fee.

Évaluation :

5

Trucks could do with an exterior cleaning.

Évaluation :

5

The employees you had on site for both my pickup and drop off were attentive and polite. It was a pleasure to work with them.

Évaluation :

5

Im sick and tired of doing my check-in online and than I have to wait again at the location and they doing the same making me waiting . What is the point of doing check in online ?? Can please someone explain me!!!!!!!!!

Évaluation :

1

Guy was rude when we returned vehicle

Évaluation :

4

Our representative was kind and extremely helpful

Évaluation :

1

I am owed a refund of over $50 because of mistakes made by UHaul and it has been an absolute nightmare to try to get this back. Customer Service has told me that it will be resolved and I will be notified and then I find out the ticket has been silently closed with no actions. I will not be recommending this to anyone.

Évaluation :

5

Just consider a deodorizer for the interior of the trucks. Truck was clean up the stench of cigarette smoke was overwhelming.

Évaluation :

5

What a great team.. Thank you again

Évaluation :

5

Do not change.

Évaluation :

5

Great service

Évaluation :

5

"Reese" was the counterperson, she was great! Very knowledgeable, helpful & a swift checkout.

Évaluation :

3

Too expensive

Évaluation :

3

Speed up check in

Évaluation :

5

Amazing location and friendly staff. I will go out of my way to rent from Rockville Center vs other locations in the area!!!

Évaluation :

5

Exelente place and service

Évaluation :

5

Aaaaaa++++++

Évaluation :

4

Better now. There were times in the past that the staff was neither helpful nor friendly but now they are both.

Évaluation :

5

I was having to tough time navigating everything and the staff was very patient and helpful!

Évaluation :

5

Fast efficient

Évaluation :

5

The staff was super helpful after a long day of traveling. They were great when we called, welcomed us a few minutes after closing and were so kind to help us unhitch the trailer. The parking lot was easy to navigate for returning the trailer too. Merci!

Évaluation :

3

The place we were assigned to drop off the vehicle (Shell 650 Sunrise Hwy.) would not accept it and sent me to another location (230 Maple Ave.) It was close by but, the Maple Ave location wanted me to take it back to Shell. I refused. Then there was talk of charging me for gas when I returned it with more gas than I started with. The two men at Maple Ave finally resolved the issue and took the vehicle.

Évaluation :

4

Uhaul told me they'd give me $50 off because they messed up with my pickup and dropoff location and they never gave me the $50 off. So maybe they could refund me the $50 they told me they would.

Évaluation :

5

Honestly, I wish all establishments were treated the way you are at uhaul RVC. They are some of the nicest people and a pleasure to be around. They smile, they laugh, and they get the job done. I wish I had more reasons to rent a truck, but when I do I will be back and tell my friends about my experience.

Évaluation :

5

Just the same service, may not always be possible since I did a last minute rental. But I was very pleased, staff was courteous and professional, transaction was done in a timely fashion. 

Évaluation :

5

👍🏽

Évaluation :

5

Everything was intact as advertised. Sustain

Évaluation :

5

I think the fee for miles should be cheaper

Évaluation :

5

Everyone was great and very friendly. Very good experience!

Évaluation :

5

Check in experience was quick and easy. Clerk was very helpful in answering questions and displayed great customer service.

Évaluation :

5

Improve the non functioning mobile app. It's supposed to make the process easier, not more difficult, I spent 45 minutes trying to get the truck. Unacceptable

Évaluation :

5

Ryan you are the best I was using before another storage but none other than has given me the good quality of service as you did very good

Évaluation :

4

Price was way to high will be using Home Depot next time dollar per mile is too much for such a short time having the van

Évaluation :

1

Staff was rude and couldn't wait to get me off the phone when the truck was having issues, giving me DMV like answers with no curtesy.

Évaluation :

5

Keep up the great hospitality I will always come back to you in the future

Évaluation :

2

First off the elevator is not working properly I became scared to use it which is why I cancelled out the storage I had. Second the unit they gave me the door was messed up very hard to open and close and they saw this for themselves before renting it to me and said that was all they had to rent. Third the light skin lady that is at the desk is not friendly or inviting she acts as if you are bothering her the guys there are much better

Évaluation :

3

Facility was well kept and the people were nice. But the back wall of the unit was cold and moist and there were no lights in the unit. The old elevator had heavy up-and-down "doors" that were difficult to lift, afraid I would get my hands crushed. It wasnt a bad experience but I can't say it was an especially nice facility.

Évaluation :

5

Excellent service

Évaluation :

5

My Family had a good experience, being that it was my first experience with any type of storage facility. Merci.

Évaluation :

4

Using elevator was very difficult,especially pulling strap down ot close door

Évaluation :

5

Staff was very considerate when it helping me. And very efficient.

Évaluation :

5

The staff was very friendly and attentive to our needs.

Évaluation :

1

Rude employees terrible!!!!

Évaluation :

4

My experience is 2-fold: I stored my stuff in the Rockville Centre, NY facility and I rented a ubox to haul my belongings out of state. It took a long time to get everything coordinated (7 hours on the phone with customer service over 3 days) but I eventually got everything worked out. The manager and employees at the Rockville Centre location were very helpful.

Évaluation :

4

I'm not a new customer, I've been using the service for a while. It took an hour and a half for me to get to speak to someone regarding a billing issue that needed to be corrected.

Évaluation :

5

Everytime I went to my unit thwe staff was very helpful

Évaluation :

1

Of all the employees only ONE exhibited excellent customer service. The woman "Tequia" (spelling) was absolutely miserable and extremely rude every time I interacted with her. It was very stressful knowing she was working whenever I needed to go. The elevator is out dated, very heavy and at times did not work which caused delays in my day.

Évaluation :

5

Darrell, not sure of spelling, and all the staff, really go above and beyond with courteous and professional customer service. Even the woman in front of me on the line (with her husband) were glowing over the way he handled their rental truck needs for a move to Florida. You must have a ton of awesome feedback on this guy...but as I said...all the workers I've interacted with had a similar friendly and warm demeanor. I'm extremely impressed. Such a blessing. Management is to be commended for this as well.

Évaluation :

5

Wonderful people and overall great experience…. I highly recommend

Évaluation :

5

Ryan and another associate at the RVC location were truly awesome in patience, kindness, and service. 5 stars is all I can say. Could not have asked for more!!!

Évaluation :

5

Ryan Jones was not only helpful but a real gentleman. He demonstrated interest in finding the best solution for our needs.

Évaluation :

5

Staff was very helpful and friendly at both Rockville Centre and Hempstead locations.

Évaluation :

5

The saff person who took care of me was very helpful thank

Évaluation :

5

The lady working the front desk was very helpful and had great suggestions to make sure my every questions was solved. The whole process was very smooth. I will definitely recommend U-Haul to my friends if they need storage solutions.

Évaluation :

5

Mr Daryl and Ms Tykeya provided me with exceptional customer service. I'm impressed. Thank you.

Évaluation :

5

This is the best place to come in they’re always ready available and flexible!

Évaluation :

5

Didn't like that if you get behind in the rent you had to pay all At once. Very in convernten.

Évaluation :

5

They went above and beyond to help.

Évaluation :

3

The staff was very friendly and helpful. The facility was clean. But U Haul did not send out maintenance staff to maitain the security doors. I found this to be very unsettling. U Haul put their staff in a very compromising position. I would still use that U Haul in Rockville center of NY. Because the staff was so helpful.

Évaluation :

4

The elevators were not the greatest

Évaluation :

5

No comment

Évaluation :

5

INBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.

Évaluation :

2

We were 100 % satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.

Évaluation :

5

Nice convenient and clean.

Évaluation :

5

The gentleman at the desk and the gentleman outside were very helpful be kind

Évaluation :

3

unit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.

Évaluation :

5

24 hour access to the facility would have made this arrangement close to ideal.

Évaluation :

5

Darnell was super nice and extremely helpful.

Évaluation :

1

Unfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.

Évaluation :

5

My experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Merci.

Évaluation :

2

While it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.

Évaluation :

4

The staff are really excellent-so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.

Évaluation :

1

The move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.

Évaluation :

1

I was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven't been able to move all of my things .

Évaluation :

5

Had a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.

Évaluation :

2

Staff was rude, spoke with corporate about it ans was told a DM was going to call me a s never did

Évaluation :

3

Reese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.

Évaluation :

5

Great custumer service and very helpful

Évaluation :

5

Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Merci.

Évaluation :

4

I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.

Évaluation :

5

Daryll in the retail area is extremely helpful and so nice to work with!

Évaluation :

5

Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.

Évaluation :

4

I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.

Évaluation :

4

It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.

Évaluation :

5

I had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Merci.

Évaluation :

2

SOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....

Évaluation :

5

The staff are polite, attentive and focused on the customers

Évaluation :

5

My only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.

Évaluation :

5

Reese, Daryll and the staff at Rockville we're always professional and courteous . This UHaul center Rocks because of the staff there

Évaluation :

5

Staff is great, Reese in particular.

Évaluation :

4

Great experience

Évaluation :

2

No one is ever available to answer calls. Staff always seems to have an attitude when asked to assist

Évaluation :

5

good services

Évaluation :

2

Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.

Évaluation :

4

very friendly staff but a bit slow.

Évaluation :

5

Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip

Évaluation :

4

My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.

Évaluation :

5

Staff always said hello especially Luis he came out of his way to greet me.

Évaluation :

4

I just don't like the extra fee .and also the more than one later payment in the same month.

Évaluation :

5

I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

Évaluation :

4

The lady who helped me at the front desk was very pleasant and patient

Évaluation :

5

Nice and convenient place

Évaluation :

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