Customer Reviews for U-Haul Moving & Storage of Rockville

7 042 évaluations

230-240 Maple Ave   Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side, Between North Forest Ave & North Long Beach Road.)

(516) 764-3703

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Sat: 6:30 am–8 pm
  • Dimanche : de 8 h a.m. 6 h p.m.

Services dans cet établissement :

Pour nous contacter

(516) 764-3703

230-240 Maple Ave
Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side, Between North Forest Ave & North Long Beach Road.)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Sat: 6:30 am–8 pm
  • Dimanche : de 8 h a.m. 6 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

The staff at the facility was great and helpful. Your app leaves a lot to be desired. It wouldn't go through on my phone. It's very difficult to use. If it wasn't for the staff at the site to help me, I would've walked out.

William L. 
Évaluation :
5

Amazing customer service at that location..best experience I ever had with uhaul.

Chris F. 
Évaluation :
5

I will definitely return to use this location

Mary O. 
Évaluation :
5

The mobile check-in is a complete waste of time. When I got there I had go to through the process again and waited over 20 minutes for the approval to come through. The representative hands a smart phone that has tiny writing you can't see. I signed up for the app and it is also useless in speeding anything up.

DEREK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lleeannette E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen F. 
Évaluation :
5

Ms. Reese was very helpful when asking questions about the location and assisting to my needs. I will be here as long as I need storage. Move in was very easy and clean.

JENI D.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Borys K. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Diane C.  |  Expérience générale 
Évaluation :
4

What I had ordered online was not the one ready for pick up. Representative and I had to look around the yard to find the correct trailer. Took a bit longer tahn I expected, but overall satisfy.

Shahriar P. 
Évaluation :
3

Need to remove snow from the vehicle after a snow fall. Meaning not only from the front windshield also the passenger and driver side windows.

eugene A. 
Évaluation :
5

As always the team was very professional and helpful

frank L. 
Évaluation :
5

This Uhaul center is by far the cleanest, most helpful and most organized center in all of Long Island hands down!!

Mohammed R. 
Évaluation :
3

The driver's side rear blinker light was out. I did not realize this until I was half way through my trip, when I finally figured out why so many cars were honking at me when I tried to change lanes. This was a dangerous situation. When I stopped the vehicle and called the uhaul place, the desk person said that I needed to call road side assistance and wait for them to show up and change the light bulb. I did not want to wait for hours for roadside assistance to fix something that should not have been broken if these vans were properly maintained in the first place! I requested an adjustment to my final bill for the worry and inconvenience. I am waiting to hear from a supervisor.

Jennifer C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA F. 
Évaluation :
5

Don't delay providing receipt upon vehicle return to a live person. I had to call and my receipt was delayed overnight for the simple acknowledgement of vehicle return.

Timothy K. 
Évaluation :
5

There was a discrepancy upon returning the vehicle. An additional $58 was charged to my account. When I explained the error the charge was immediately refunded. Excellent service à la clientèle.

Lisa J. 
Évaluation :
4

Due to a new system implemented, the pick up process of the truck was lengthier than expected but that is normal with most system wide business practices change.

Nelson W. 
Évaluation :
5

The staff at the RVC location deserve high praise. We have not had much communication with the RVC staff for the past two years but we have in just the past two weeks. We could not be more pleased with the friendliness and willingness to help. They have made our experience a pleasant one. A huge thank you to them.

greg f.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAAKOV W. 
Évaluation :
2

The new automated system leaves customers with stress! Very limited staff to assist with your checking. They booked me for a drop-off location and the truck was refused by that location. Had to get customer service to find me a new drop off location for the truck. They told me I had to drop off in NJ!!!!!!

GELIN S. 
Évaluation :
5

Very professional and detailed in options available.

jerome B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salome C.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

Brandon S. 
Évaluation :
5

Polite, efficient customer throughout from initial phone call to drop off. Excellent customer service from Daryl.

julio J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIO M S. 
Évaluation :
5

The manager and personnel were friendly and very helpful. There were no surprises and the equipment worked well.

Gregory F. 
Évaluation :
5

Service was great! The rental process was quick and efficient.

Helena G. 
Évaluation :
4

Mileage charge should be cheaper. Everything else was good.

JOHNPATRICK H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthonoy M. 
Évaluation :
5

Everything was great and the truck run very smooth

Neri B. 
Évaluation :
5

Couldn't have been easier or gone smoother.

John S. 
Évaluation :
5

Both locations were spotless and had nice customer service people

Michael D. 
Évaluation :
5

Customer reps were pleasant and professional. Quite the change since the last time I visited this location. Great job!

David T. 
Évaluation :
5

Nothing you guys are good

Rafael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS V. 
Évaluation :
5

Great service

Eddy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSEMARIE G. 
Évaluation :
5

Staff was excellent! Great experience

MIGUEL P. 
Évaluation :
5

Ryan was your representative at the Rockville Centre location. He was the perfect person to represent UHAUL. He is very professional, polite and mentioned other products and services that UHAUL offers. I am the owner of a small company and notice these things. You couldn't have a better person than him interacting with your customers. Thank you. Dan Jansen

dan J. 
Évaluation :
5

Nothing you are all WONDERFUL!!!!!!!!

ERIKA S F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BORIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn W. 
Évaluation :
5

They can't get any better then they are! They go above and beyond for there customers. The manage runs a great store!

Ann T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Air Transport Lodge 1.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AARON M. 
Évaluation :
5

This is a great location the recent change to the UHaul online pickup of a vehicle is not as easy or convenient

glenn F. 
Évaluation :
5

Best crew .. Thanks again

LOUIS D K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karine A. 
Évaluation :
5

Staff was very helpful

Sharmila D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROCCOM S. 
Évaluation :
5

Love haul you great people and great service

ALANS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Albert J. 
Évaluation :
3

The staff was not very helpful

Eduardo R. 
Évaluation :
3

Windshield defroster was not very effective removing the condensation from the windshield. Wipers could use a change as well.

Stephen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zsade H. 
Évaluation :
5

Cheryse was very helpful and knowledgeable on the services used! Made the beginning of my move seamless and smooth.

Sherrice L. 
Évaluation :
5

The assistant was very professional would go back again if I have to

Glenn W. 
Évaluation :
5

In my eyes they are the best.they will go out of tbste way to hp you get what you need. The manager taste is. Y far the best! Always amazing!

Ann T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mauro G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris D. 
Évaluation :
5

Na

Raul O. 
Évaluation :
5

Service was good. Employees at store very helpful and nice. Keep it up. Good job! Happy New Year!

laura G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETHDAVID T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jerry A. 
Évaluation :
5

No issues.

Kevin R. 
Évaluation :
4

Check your vehicles, the brakes on the truck were very bad, I was very scared driving it

mecedes R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCISCO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BYRON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camille S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe C. 
Évaluation :
5

Great people. Helped me get the right size truck for my move. Courteous and professional. Thanks guys.

PHILIPPE D. 
Évaluation :
3

The online process needs to be made easier to understand. I was lead to believe the truck needed to be returned to another location, resulting to a one way rental up charge. Also, the lock box needs to be upgraded to a type simple to use, the lock itself was difficult to read and open.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roay C. 
Évaluation :
5

Friendly staff. We were able to drop off trailer quickly.

Carole O. 
Évaluation :
5

Loved the fantastic and easy drop off option!

Laura B. 
Évaluation :
5

Staff was friendly and helpful and the process was smooth.

TAMARAN W. 
Évaluation :
3

Pick up process exceedingly difficult

Jacob H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD Z. 
Évaluation :
5

Get parking 🅿️ for customer to leave there car 🚗

Elizabeth C. 
Évaluation :
5

All is great

ALANS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT R B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHANAARON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
1

Stop depending on the use of my expensive equipment to conduct your business. Your Company representative gave me a contract in the name of some one else

Mark S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M W. 
Évaluation :
5

Nothing...parking is a problem

PETER G. 
Évaluation :
1

My pick up experience was horrible. I rent from here very often however this time new individuals were hired. Not very nice. Rude angry disrespectful individuals. I have never had such a bad experience like this before and I rent from uhual very often. I disgusted on how I was treat and threaten. I will NOT return and will definitely indicate to others my very poor experience. The worst customer service I have ever seen. I recommend to hire individuals that actually care for themselves as well as their company they work for reputation.

Quentin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Igor B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steve S. 
Évaluation :
5

Staff was great and helpful

MARC F. 
Évaluation :
5

I am confident in doing further business with this facility 😊

Kimberli N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarai v.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Pamela S.  |  Expérience générale 
Évaluation :
3

I felt unsafe in the elevator. Also, the lighting was poor and nonexistent in the unit. Trying to work in the dark was a real struggle.

Dorrett M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel b.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateusz Z.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateusz Z.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erin S.  |  Expérience générale 
Évaluation :
5

Reese and her staff are lovely!

Shanice B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryan W.  |  Premières impressions 
Évaluation :
5

So helpful/ made storage process so easy! Merci.

Lisa C.  |  Premières impressions 
Évaluation :
5

Reese was Amazing she was very courteous and very knowledgeable she is truly an asset to Uhaul. I would give Reese and her staff hands down a perfect 10 .

RUBY D.  |  Premières impressions 
Évaluation :
4

Just one complaint: The elevator is an old-style service elevator requiring the outer steel door and the inner steel gate to be opened to enter and closed to move the elevator and the reverse to leave the elevator. The outer steel door is especially cumbersome to operate. The elevator alone would cause me to recommend a newer public storage facility to my friends. I want to emphasize that the staff are EXCELLENT. However, there are too few of them since U-HAUL expects customers to rent, sign in, and sign out by the Internet on our phones while being present at U-HAUL so we could take pictures of our storage facility/rental vehicle. Pictures is a good idea. I am not complaining about that.

Leslie G.  |  Expérience générale 
Évaluation :
3

Parking was always a problem. I was challenged every time I tried to park in the lot by employees. And the elevator is outdated and almost dangerous. Would not recommend this storage facility with so many other newer more updated ones with real parking for customers

Gavin S.  |  Expérience générale 
Évaluation :
1

One of my storage room was sold I didn’t get no letters I was living in a shelter at the time and the other storage room was open so I believe either the worker or anyone could of took somethings out of it and there is not no email stating they sold my storage

marlene s.  |  Expérience générale 
Évaluation :
5

Ryan was extremely personable & professional. He was very patient and answered all my questions. He gave me an excellent walk through of the facility. I'll always chose this facility due to the excellent staff- Ryan! He made my day.

Kanchi P.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John C.  |  Premières impressions 
Évaluation :
5

My experience was great please Keep up the great work. Molding a Positive Team work environment is essential to most jobs and careers. Everyone that assisted me via phone or in person I send you blessings & great health Thank you ⭐️⭐️⭐️⭐️

Natasha F.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARCIA B.  |  Expérience générale 
Évaluation :
2

Freight elevator was constantly held up by guests, cart was missing a wheel causing my cabinet to drop and break and the office said oh sorry nothing they could do. Unit had no individual light and the sensors in the hall went off quickly. The walls in the unit had holes and the doors were ntlot flush so you could easy into all the units with ease.

john r.  |  Expérience générale 
Évaluation :
5

Merci

ROBINA S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda D.  |  Expérience générale 
Évaluation :
1

Your computer system does not work update new address and never updates

MARK T.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

karen t.  |  Expérience générale 
Évaluation :
5

Great staff, very orderly place

George G.  |  Expérience générale 
Évaluation :
3

lights on the floors dont stay on more then a few minutes & the elevator needs to be cleaned & updated

KIMBERLYDAWN R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reginald A.  |  Premières impressions 
Évaluation :
3

Everyone there was helpful and kind, but the freight elevator is terrible. I have been stuck inside of it multiple times even several times on the last day I moved my belongings out. The reason that I moved my belongings out is because of the elevator and I explained that to the staff as well.

Kathie T.  |  Expérience générale 
Évaluation :
5

Both locations that I dealt with, the staff was excellent, helpful & kind. Would recommend to everyone.

Annabelle K.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

James t.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel L.  |  Expérience générale 
Évaluation :
5

Customer service sets them apart from the rest. Manager was wonderful!

Anthony C.  |  Premières impressions 
Évaluation :
3

One of the employees was not familiar or knowledgeable about the rates and procedures about closing out a rental.

Don G.  |  Expérience générale 
Évaluation :
5

All the people who work in the front desk are very nice, very friendly and so helpful!! 👍👍 A special the manager Reese Baccas .. She has very cheerful and good personality ..!! Love her!!❤️❤️

Seira L.  |  Expérience générale 
Évaluation :
5

Nice staff hard workers

Stephan L.  |  Expérience générale 
Évaluation :
3

Need to tell people to stop holding the elevator

Cherlyn S.  |  Premières impressions 
Évaluation :
5

Though I ran into some difficulties getting in after-hours, Reese took my phone calls around MIDNIGHT and was able to walk me through the process and grant access to my unit. The service I received from Reese Baccas, despite my very late phone call, went over-the-top in every way, and with a positive attitude. I would not have been able to complete my project on time, had it not been for the exemplary customer service I received.

Cameron W.  |  Online Move In 
Évaluation :
4

Better now. There were times in the past that the staff was neither helpful nor friendly but now they are both.

GARY O.  |  Expérience générale 
Évaluation :
5

I was having to tough time navigating everything and the staff was very patient and helpful!

Virginia S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TARIG H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M.  |  Expérience générale 
Évaluation :
5

Ryan you are the best I was using before another storage but none other than has given me the good quality of service as you did very good

Giordano P.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

paige A.  |  Expérience générale 
Évaluation :
2

First off the elevator is not working properly I became scared to use it which is why I cancelled out the storage I had. Second the unit they gave me the door was messed up very hard to open and close and they saw this for themselves before renting it to me and said that was all they had to rent. Third the light skin lady that is at the desk is not friendly or inviting she acts as if you are bothering her the guys there are much better

Michelle W.  |  Expérience générale 
Évaluation :
3

Facility was well kept and the people were nice. But the back wall of the unit was cold and moist and there were no lights in the unit. The old elevator had heavy up-and-down "doors" that were difficult to lift, afraid I would get my hands crushed. It wasnt a bad experience but I can't say it was an especially nice facility.

margaret m.  |  Expérience générale 
Évaluation :
5

Excellent service

Gregory B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph F.  |  Premières impressions 
Évaluation :
5

My Family had a good experience, being that it was my first experience with any type of storage facility. Merci.

Gregory B.  |  Premières impressions 
Évaluation :
4

Using elevator was very difficult,especially pulling strap down ot close door

John S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olivens t.  |  Expérience générale 
Évaluation :
5

Staff was very considerate when it helping me. And very efficient.

Kimberli N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom B.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and attentive to our needs.

irene w.  |  Premières impressions 
Évaluation :
1

Rude employees terrible!!!!

Osvaldo B.  |  Expérience générale 
Évaluation :
4

My experience is 2-fold: I stored my stuff in the Rockville Centre, NY facility and I rented a ubox to haul my belongings out of state. It took a long time to get everything coordinated (7 hours on the phone with customer service over 3 days) but I eventually got everything worked out. The manager and employees at the Rockville Centre location were very helpful.

ELISE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCSTEVEN L.  |  Premières impressions 
Évaluation :
4

I'm not a new customer, I've been using the service for a while. It took an hour and a half for me to get to speak to someone regarding a billing issue that needed to be corrected.

Aurora B.  |  Premières impressions 
Évaluation :
5

Everytime I went to my unit thwe staff was very helpful

MATTHEW B.  |  Expérience générale 
Évaluation :
1

Of all the employees only ONE exhibited excellent customer service. The woman "Tequia" (spelling) was absolutely miserable and extremely rude every time I interacted with her. It was very stressful knowing she was working whenever I needed to go. The elevator is out dated, very heavy and at times did not work which caused delays in my day.

Ester M.  |  Expérience générale 
Évaluation :
5

Darrell, not sure of spelling, and all the staff, really go above and beyond with courteous and professional customer service. Even the woman in front of me on the line (with her husband) were glowing over the way he handled their rental truck needs for a move to Florida. You must have a ton of awesome feedback on this guy...but as I said...all the workers I've interacted with had a similar friendly and warm demeanor. I'm extremely impressed. Such a blessing. Management is to be commended for this as well.

Thomas M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanmarie R.  |  Premières impressions 
Évaluation :
5

Wonderful people and overall great experience…. I highly recommend

Ronald L.  |  Expérience générale 
Évaluation :
5

Ryan and another associate at the RVC location were truly awesome in patience, kindness, and service. 5 stars is all I can say. Could not have asked for more!!!

Thomas M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wallace W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monae W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Muhammad R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chrisine a.  |  Expérience générale 
Évaluation :
5

Ryan Jones was not only helpful but a real gentleman. He demonstrated interest in finding the best solution for our needs.

greg f.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie M.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly at both Rockville Centre and Hempstead locations.

Walter H.  |  Premières impressions 
Évaluation :
5

The saff person who took care of me was very helpful thank

Richard M.  |  Expérience générale 
Évaluation :
5

The lady working the front desk was very helpful and had great suggestions to make sure my every questions was solved. The whole process was very smooth. I will definitely recommend U-Haul to my friends if they need storage solutions.

Androtti Y.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORLANDIS W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaquille T.  |  Expérience générale 
Évaluation :
5

Mr Daryl and Ms Tykeya provided me with exceptional customer service. I'm impressed. Thank you.

Paul A.  |  Premières impressions 
Évaluation :
5

This is the best place to come in they’re always ready available and flexible!

Derrick W.  |  Expérience générale 
Évaluation :
5

Didn't like that if you get behind in the rent you had to pay all At once. Very in convernten.

paul w.  |  Expérience générale 
Évaluation :
5

They went above and beyond to help.

Peter P.  |  Premières impressions 
Évaluation :
3

The staff was very friendly and helpful. The facility was clean. But U Haul did not send out maintenance staff to maitain the security doors. I found this to be very unsettling. U Haul put their staff in a very compromising position. I would still use that U Haul in Rockville center of NY. Because the staff was so helpful.

Ward W.  |  Expérience générale 
Évaluation :
4

The elevators were not the greatest

maureen b.  |  Expérience générale 
Évaluation :
5

No comment

Kenny P.  |  Premières impressions 
Évaluation :
5

INBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.

BARRY S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ilene R.  |  Expérience générale 
Évaluation :
2

We were 100 % satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.

Marcia S.  |  Expérience générale 
Évaluation :
5

Nice convenient and clean.

Marcia S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCHELE D.  |  Expérience générale 
Évaluation :
5

The gentleman at the desk and the gentleman outside were very helpful be kind

Patricia B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L.  |  Premières impressions 
Évaluation :
3

unit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.

EVELYN B.  |  Expérience générale 
Évaluation :
5

24 hour access to the facility would have made this arrangement close to ideal.

Eric R.  |  Expérience générale 
Évaluation :
5

Darnell was super nice and extremely helpful.

ARIANNE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F.  |  Expérience générale 
Évaluation :
1

Unfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.

Rodney P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda c.  |  Premières impressions 
Évaluation :
5

My experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Merci.

Barbara B.  |  Expérience générale 
Évaluation :
2

While it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.

Yasmin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P.  |  Premières impressions 
Évaluation :
4

The staff are really excellent-so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.

JEANNEMARIE H.  |  Premières impressions 
Évaluation :
1

The move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.

Linda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T.  |  Expérience générale 
Évaluation :
1

I was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven't been able to move all of my things .

Yasmin S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARA T. E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karine A.  |  Expérience générale 
Évaluation :
5

Had a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.

ALEXANDER M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M.  |  Expérience générale 
Évaluation :