Perfect place
Rachael T | Overall ExperienceSelf Storage Units in Rockville Centre, NY, 11570
U-Haul Moving & Storage de Rockville
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- 4,5 - Cote moyenne des clients
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ms. baccas, mr. jones, tekiah, raymond - in fact, all the staff members and worhers with whom i interacted, some of whose name i do not recall - were consistently knowledgeable, courteous, and efficient in answering my questions, addressing my concerns, and fulfilling my storage-related needs.
rebecca n | Overall ExperienceThe manager, Reese, is terrific
George p | Overall ExperienceThe loading deck elevator is hard to use if you are older and not strong enough to pull the handles down and up constantly
CYNTHIA E | Overall ExperienceIt was my 1st time renting storage space. The online sign up made it easier to start the process. They were helpful. The staff helped me with accessing the storage room the 1st day. It was secure. The only thing was the lighting, some bulbs needs to be replaced & while in the storage room the lights would turn off. I had to walk down the hall for the sensor to activate the light.
Alicia A | Overall ExperienceThe staff are all accommodating and extremely knowledgeable. Well run facility.
Lisa H | First ImpressionsBest staff ever. Thank you
LOUIS D | First ImpressionsGreat, helpful staff.
rowan s | Overall ExperienceExpensive though!
Myra I | Overall ExperienceStaff was amazing. Always available if needed appreciated thier customer service and friendliness. I would recommend a friend. It was a great experience storage unit and rockville centre u haul staff.
Rhonda W | Overall ExperienceThis place is a dump. This is by far the worst storage facility I've ever used. (I've had 5-6) There are many other, much better options in the area, even if you need to pay a little more, it will be worth it, to not have to deal with the aggravating aspects of this place. The one and only elevator is completely manual, requiring you to open and close the heavy door and gate manually. It can be challenging if you are not a large or strong person or don't have great upper body strength. If another customer is holding the elevator or hasn't closed the doors after using it you are left stuck without access. This has happened to me numerous times. The facility is filthy. Ceiling tiles in the storage unit were broken and left debris all over my property. The door to the storage unit, which is made of plywood and most certainly was not constructed by a professional carpenter, doesn't close in alignment, so getting the lock on and off is very challenging and takes much more effort than it ever should. UHAUL SHOULD HAUL THEMSELVES RIGHT OUT OF THE STORAGE BUSINESS AND LEAVE IT TO THE COMPANIES THAT AT LEAST MAKE SOME EFFORT TO CARE ABOUT THE CUSTOMER. I answered 'yes' to helpful and friendly staff...which isn't completely accurate. It applies to just a couple of people, particularly Reece who is too good for this place. They are understaffed, probably underpaid and often not available to help, even when I've needed and requested it. I recently had to search the parking lot looking for staff to try to get elevator access because a customer was holding it for over 15 minutes. All VERY inconvenient.
linda p | Overall ExperienceThe staff is Amazing!!
BUFORD A | Overall ExperienceThe young men working at this location are top notch. Excellent guys.
Kwali G | First ImpressionsMy only complaint is the smaller units need a light in them, as they do not have the wire over them for the light to go all the way into the unit. (More of a safety concern).
Tracey M | Overall ExperienceThank you, Reese, and all the staff for answering our questions and for helping us whenever we needed it.
BRENDA L | Overall ExperienceThe staff was excellent and professional Rye and Messiah and the young lady working the counter (sorry forgot her name) she help with the phone app, couldn’t have been more helpful! Everything went smoothly even though there was heatwave going on.
mark t | First ImpressionsReese is awesome - love her energy and customer service. Also very friendly. Thank you Reese!
DANNYSOOMIN L | Overall ExperienceEverybody was very polite and new there job
cynthia w | Overall Experience