Customer Reviews for U-Haul Moving & Storage of Rockville

6 374 évaluations

230-240 Maple Ave   Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)

(516) 764-3703

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 6h30 am à 8h pm
  • Dim : 8h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(516) 764-3703

230-240 Maple Ave
Rockville Centre, NY 11570
(Just 1 block off of Sunrise Highway on the North side)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 6h30 am à 8h pm
  • Dim : 8h am à 6h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David P. 
Évaluation :
5

The staff was very helpful in my decision on size truck and very professional. Best uhaul experience I've ever had. I highly recommend everyone go to this store

Randy W. 
Évaluation :
5

Very good costumer service

Vigan G. 
Évaluation :
5

Excellent service and very pleasant staff!

Joan B. 
Évaluation :
4

Can't think of a thing. Ronald took my reservation. Reese did the intake and was good at updating all my info. She was beyond pleasant. And explained after hours drop-off, which was a plus as RVC doesn't have overnight parking.

Susan V. 
Évaluation :
1

Stuck on the side of the highway for 9 hours and roadside assistance was non existent. Horrible

Anthony G. 
Évaluation :
5

The staff there goes above and beyond to help you as much as they can. I go there frequently and I see how they treat al there customers not just me. Tjhry are the Best!

Ann T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS M D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam P. 
Évaluation :
3

Facility was well kept and the people were nice. But the back wall of the unit was cold and moist and there were no lights in the unit. The old elevator had heavy up-and-down "doors" that were difficult to lift, afraid I would get my hands crushed. It wasnt a bad experience but I can't say it was an especially nice facility.

margaret m.  |  Expérience générale 
Évaluation :
5

Best Staff . Thanks again

Louis K. 
Évaluation :
5

Both attendance were courteous pleasant and respectful

Salvador L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suresh S. 
Évaluation :
5

Excellent service

Gregory B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eugenis D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alberto A. 
Évaluation :
5

Go to UHaul for the best !!!

Kenneth T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hal W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason N. 
Évaluation :
2

Slow and understaffed. It took a day to even get my truck checked in and my receipt. Usually,I have that within an hour of returning a van.

Frank C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos C. 
Évaluation :
5

They are all so courteous there and always doing there best to making everyone get what they need! I highly recommend them

Ann T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
4

Nice and helpful staff

Laurence K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

farrukh S. 
Évaluation :
4

I rented an small open utlity trailer. The internal dimensions were on the website. 3'8"' x 7'8". I called the night before to verify the exact measurements. I was told that the size was really 4' x 9' and they do not have a 4' x 7'. I would have been fine with the 4' x 7'. When I came in the morning to pick it up it looked very small and I asked it be measured. The size was really 36" wide by close to 7'. I needed the width to be at least 40" and it was advertised as 44". If I did not have them measure the inside I would have gotten to my destination and not been able to fit the furniture. This is false advertising. It should be fixed. I had to rent a different trailer and luckily they had one in.

Kathleen N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james M. 
Évaluation :
5

The staff and location were excellent, there would be nothing I can see to improve at the moment. Perhaps one more associate at the desk on a Saturday morning since it was busy as it is commonly a day that people are picking up a truck to move.

Claudia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTONIA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cassian R. 
Évaluation :
5

The staff was very informative and helpful. They made my rental go very smoothly and without any issues.

bruce N. 
Évaluation :
5

I said many times, the team in that location is great, super professional, super clean, always ready to help, please, maintain that team!

Diego A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricio S. 
Évaluation :
5

Highly recommend professional excellent service and always go beyond and above for all there vysyomerd

Ann T. 
Évaluation :
5

Reese & Daryl & all the staff are always so helpful & a pleasure to work with. They make the renting process very very easy. Really enjoy working with them

Martin F. 
Évaluation :
5

All good 😊

Javier A. 
Évaluation :
4

Have more of the 15 foot truck available.

Mike V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julieth R. 
Évaluation :
5

My Family had a good experience, being that it was my first experience with any type of storage facility. Merci.

Gregory B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CURTIS M. 
Évaluation :
5

Nothing. Excellent service.

Gene H. 
Évaluation :
5

I did not notice any immediate needed

Hector M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayro G. 
Évaluation :
5

I've only had great experiences at UHAUL! Customer service is great and they have really been helpful. I've been renting a vehicle for the last 5-6 years and every rental has been perfect! Merci.

Jonathan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kazim K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laurence K. 
Évaluation :
5

Darrell is the best

Glenn F. 
Évaluation :
4

Using elevator was very difficult,especially pulling strap down ot close door

John S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudinei S. 
Évaluation :
2

I was charged for a lost key when i did not lose the key. The key was handed to the associate when i returned the vehicle. I mentioned the back door would not lock and he proceeded to check the locks. He then started the Transit van to confirm the gas gauge was at the right level. I returned to the store to address the additional charge but no luck

Nigel P. 
Évaluation :
5

The gentleman helping my unhook was very courteous and helpful. Great guy!

nicholas V. 
Évaluation :
3

The gentleman that helped me could not provide me with simple information I was asking him for then got upset and waved me off and walked away

BERNARD JR J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oscar F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kenneth T. 
Évaluation :
5

Keep your services modern and accurate.

Eric B. 
Évaluation :
4

The rep at the counter had a little attitude during pickup. Other than that, it was fine.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
4

Thanks 😊

moises Z. 
Évaluation :
5

Thank you to all the exceptional Staff.

Tanya O. 
Évaluation :
5

Manager is the best.

STEVEN J. 
Évaluation :
5

Well despite my total satisfaction with UHaul, on one occasion back in 2019, I had a disagreement with a Manager , whom I don't know , It was a misunderstanding and I wasn't wrong. I will not concede a disagreement if I'm right. Additionally I also wasn't rude but can't say the same for a particular manager who definitely treated me disrespectfully both verbally and financially. Uhaul has always been paid by me and I'm a good customer across the board. I'm writing all of this because the same person who didn't get away with degrading me apparently wrote a note against me. Although I'm only made aware of this tonight because I requested to rent a van for 24 hrs short move. The agent said I can't rent to because of this report generated in 2019. Incidentally I have indeed rented from here without a problem or Iincident or disagreement with anyone as recently as 6 weeks ago. The only problem was was overcharged for fuel ( but I *think I forgot to bring it to their attention or did but forgot to come in as I'm so busy and my Mother just died. At any rate why would this note exist without my knowledge? I believe it's an error and hopefully can be resolved by removing the incorrect ( false) complaint. I hope I don't have to take further action but will. Again I have been renting for years and suddenly denied. As an RN I am one of the few that worked through Covid and I am very aware of the wide range of personalities and stress people under. I expect this to be resolved immediately. The inconvenience, embarrassment in front of others being denied in the store out loud! , that damage to me was beyond hurtful and inconvenient. My email is Catrn7@icloud.com Thank you, Cecelia Thomson RN, PHN 516-205-4640 cc: to Attorney

Cecelia T. 
Évaluation :
4

Staff courteous and helpful

Leonard A. 
Évaluation :
5

Stop falsely charging for gas when equipment is returned with the same amount. Respond to customers who reject false charges. To make this go away…give the truck with full tanks and have them returned as full.

Ted G. 
Évaluation :
5

Very helpful service representative

frances T. 
Évaluation :
5

Even if the manager was on vacation, she built thru the years a solid team, they are super professional, always ready to help. Once again, thank you for all your help.

Diego A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eamon M. 
Évaluation :
1

My truck was not there. They sent me to another location. I did not get what i ordered.

Kenneth L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert D. 
Évaluation :
5

Thank you for renting this trailer to me for all the days I needed it

VINCENT K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo N. 
Évaluation :
5

Customer service inside at the register and out side getting the trailer we're excellent. Friendly and competent, was in and out in 10 minutes. Great location

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLOJORGE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan R. 
Évaluation :
5

The employees working at this location made me feeling a valued customer and I would recommend all my family and friends to uhaul in Rockville Centre. Outstanding Service!

Shajarah W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bibi S. 
Évaluation :
5

Ryan was very courteous and helpful.

Denise K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
5

The online system for check out was horrible I had to keep re entering the pictures. Great idea just poor quality. Improve the online system

Tiffany B. 
Évaluation :
3

There are so many dings and scraps outside and shocking inside also with (x) on them can't tell which one a new one or old I only had totes and cardboard boxes no new scrapes am I going to be charged for others peoples dings??? ??? A can of spray paint is $5 they should use it inside every time. WHAT am I renting a VAN or A LAMBORGHINI. ??? They didn't tell me ANYTHING when I asked they just said KEYS and good by !!!!!! ?????

Glen F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cornelus R. 
Évaluation :
3

I've used this location before and aways been satisfied. I was instructed to leave the keys in the vehicle and it would be checked in later. I was nervous that someone would take the truck before it was checked in, but I did receive the email stating that it was returned and checked in properly.

Joanne D. 
Évaluation :
5

Staff was friendly and very professional even though I wasn't in the best state of mind. Truck wasn't in the best condition but I was able to get the job done with it.

John T C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lonny R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip E. 
Évaluation :
4

Leading up to my rental I had some questions and a request to pick up at another location. I found the customer service experience over the phone and online rather frustrating. I never received a call back when I left a message via voice mail and through the reservation system.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shawn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam P. 
Évaluation :
4

The counter person was on the phone, not playing much attention to customers. I waited 15-20 minutes just to buy two boxes. The counter person was a young black, tall man

Bernardo D. 
Évaluation :
1

Dennis was great here at this location. But the young man at the register inside was terribly slow, confused and made repeated mistakes with multiple customers transactions. Cant remember his name but his first name started with the letter R and last name with letter A. I really appreciated Dennis' hard work and knowledge tho.

Asaad F. 
Évaluation :
5

Excellent service!

Dominick V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shalonda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olivens t.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Armando P. 
Évaluation :
2

The vehicle was very dirty on the inside! With Covid still a concern the truck should be cleaned regularly. I was also charged a file fee when in fact the vehicle was picked up and returned at half a tank.What is the full charge for exactly? Please have a someone email me or call me to discuss. I have pick up pictures and video of me cleaning the dirty truck and I would like to submit. Also the credit card machine does not work and needs to be replaced that is a privacy concern.

Monique S. 
Évaluation :
5

No negative comments, I was totally satisfied by the person who helped me and he was very kind, informative and responded to all my questions with patience and kindness. I was helped in a timely manner, with no delay in receiving the rental. Merci

MANON A. 
Évaluation :
5

The truck was old and uncomfortable to drive. I had to jump start it the last 3 times I started it. It has no bearing on the place but the equipment in stock.

John O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer R. 
Évaluation :
4

1) Using mobile device to pick up vehicle could be easier for repeat customers. I would like to be able to have my driver license on record so I don't have to take pics of it every time. 2) The seat covers on the truck were coming apart.

ROBERT C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sam P. 
Évaluation :
5

Without a doubt the best! Professional courteous and goes out of there way to make there customers happy!

Ann T. 
Évaluation :
5

The Rockville Center location was clean and easy to navigate to with plenty of Uhaul trucks available. The representative who assisted us was friendly and knowledgeable. She went above and beyond to assist us and even provided directions back since we could not travel on the parkways. I would definitely rent from this location again.

Victoria P. 
Évaluation :
1

The manager at this location seems to think that she can take your credit card and do what she feels to do without authorization or communication that is called theft and fraud

Walter G. 
Évaluation :
5

Staff was very considerate when it helping me. And very efficient.

Kimberli N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle W.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tom B.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and attentive to our needs.

irene w.  |  Premières impressions 
Évaluation :
1

Rude employees terrible!!!!

Osvaldo B.  |  Expérience générale 
Évaluation :
4

My experience is 2-fold: I stored my stuff in the Rockville Centre, NY facility and I rented a ubox to haul my belongings out of state. It took a long time to get everything coordinated (7 hours on the phone with customer service over 3 days) but I eventually got everything worked out. The manager and employees at the Rockville Centre location were very helpful.

ELISE L.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan l.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCSTEVEN L.  |  Premières impressions 
Évaluation :
4

I'm not a new customer, I've been using the service for a while. It took an hour and a half for me to get to speak to someone regarding a billing issue that needed to be corrected.

Aurora B.  |  Premières impressions 
Évaluation :
5

Everytime I went to my unit thwe staff was very helpful

MATTHEW B.  |  Expérience générale 
Évaluation :
1

Of all the employees only ONE exhibited excellent customer service. The woman "Tequia" (spelling) was absolutely miserable and extremely rude every time I interacted with her. It was very stressful knowing she was working whenever I needed to go. The elevator is out dated, very heavy and at times did not work which caused delays in my day.

Ester M.  |  Expérience générale 
Évaluation :
5

Darrell, not sure of spelling, and all the staff, really go above and beyond with courteous and professional customer service. Even the woman in front of me on the line (with her husband) were glowing over the way he handled their rental truck needs for a move to Florida. You must have a ton of awesome feedback on this guy...but as I said...all the workers I've interacted with had a similar friendly and warm demeanor. I'm extremely impressed. Such a blessing. Management is to be commended for this as well.

Thomas M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanmarie R.  |  Premières impressions 
Évaluation :
5

Wonderful people and overall great experience…. I highly recommend

Ronald L.  |  Expérience générale 
Évaluation :
5

Ryan and another associate at the RVC location were truly awesome in patience, kindness, and service. 5 stars is all I can say. Could not have asked for more!!!

Thomas M.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wallace W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monae W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Muhammad R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chrisine a.  |  Expérience générale 
Évaluation :
5

Ryan Jones was not only helpful but a real gentleman. He demonstrated interest in finding the best solution for our needs.

greg f.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marie M.  |  Expérience générale 
Évaluation :
5

Staff was very helpful and friendly at both Rockville Centre and Hempstead locations.

Walter H.  |  Premières impressions 
Évaluation :
5

The saff person who took care of me was very helpful thank

Richard M.  |  Expérience générale 
Évaluation :
5

The lady working the front desk was very helpful and had great suggestions to make sure my every questions was solved. The whole process was very smooth. I will definitely recommend U-Haul to my friends if they need storage solutions.

Androtti Y.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ORLANDIS W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shaquille T.  |  Expérience générale 
Évaluation :
5

Mr Daryl and Ms Tykeya provided me with exceptional customer service. I'm impressed. Thank you.

Paul A.  |  Premières impressions 
Évaluation :
5

This is the best place to come in they’re always ready available and flexible!

Derrick W.  |  Expérience générale 
Évaluation :
5

Didn't like that if you get behind in the rent you had to pay all At once. Very in convernten.

paul w.  |  Expérience générale 
Évaluation :
5

They went above and beyond to help.

Peter P.  |  Premières impressions 
Évaluation :
3

The staff was very friendly and helpful. The facility was clean. But U Haul did not send out maintenance staff to maitain the security doors. I found this to be very unsettling. U Haul put their staff in a very compromising position. I would still use that U Haul in Rockville center of NY. Because the staff was so helpful.

Ward W.  |  Expérience générale 
Évaluation :
4

The elevators were not the greatest

maureen b.  |  Expérience générale 
Évaluation :
5

No comment

Kenny P.  |  Premières impressions 
Évaluation :
5

INBOUND CALL. NOT AN IN-PERSON VISIT. Purpose of call was to pay this month's Past Due Rent for Room 495 over the phone. Bill became Past Due because of a problem on your website which would not allow me to use my credit card for payment. On 11-27-21, at 1:25p ET called 1-800-GO-UHAUL. Reached "Elizabeth" at the Call Center. Explained my dilemma with your website. She processed the credit card payment for me. After completing processing she told me that she was "unable to provide a confirmation or transaction number because the payment is pending." End result, NO PAYMENT RECORDED. Thus, necessitating my phone call to U-Haul RVC on 11-29-21.

BARRY S.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Ilene R.  |  Expérience générale 
Évaluation :
2

We were 100 % satisfied with the facility until having had an encounter with the manager at the end show and she was very punitive and and hostile . She felt challenged challenged because a product that she recommended was not received with enthusiasm and later sought to pull rank and punish us by insisting we should go up and take a photograph of the room even though it was busy and a staff member was willing and able to go inspect the vacatied room. She was utterly combative and unprofessional. Poor customer sevice. Unlike what she purported in the video which is what appealed to me when I was shopping around. She certainly did a poir show of representating the company.

Marcia S.  |  Expérience générale 
Évaluation :
5

Nice convenient and clean.

Marcia S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kyle C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCHELE D.  |  Expérience générale 
Évaluation :
5

The gentleman at the desk and the gentleman outside were very helpful be kind

Patricia B.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael L.  |  Premières impressions 
Évaluation :
3

unit 163bp has a water leak problem.. my artwork was against back wall. and some water damage occured.. one pic had black mold... unfortunately i wasnt wise enough to take the insurance... otherwise fine.

EVELYN B.  |  Expérience générale 
Évaluation :
5

24 hour access to the facility would have made this arrangement close to ideal.

Eric R.  |  Expérience générale 
Évaluation :
5

Darnell was super nice and extremely helpful.

ARIANNE M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN F.  |  Expérience générale 
Évaluation :
1

Unfortunately we had too many issues with the storage facility. Between getting stuck in the elevator or waiting over 15 minutes for the elevator, we decided to take our business elsewhere. There were a few that were very helpful, and I would like to commend Mish on his help with trying to get the elevator working up to par, and quickly assisting us on getting out of the building. I do not plan on utilizing Uhaul for future business.

Rodney P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda c.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda c.  |  Premières impressions 
Évaluation :
5

My experience with U-Haul of Rockville Centre was excellent. The manager Reese Baccas was always pleasant and professional. She made sure you left feeling confident that your belongings were safe and she gave your her card, so you could contact her if you needed anything. It was definitely a pleasure. I would come back again! Merci.

Barbara B.  |  Expérience générale 
Évaluation :
2

While it was secured to have my things there. The fright itself was terrible and felt like a huge workout to even to my storage unit and back. It was time consuming. It needs to be checked out. The employees are great though.

Yasmin S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary P.  |  Premières impressions 
Évaluation :
4

The staff are really excellent-so patient! They were cheerful and friendly and made a stressful situation much easier. Many thanks to them.

JEANNEMARIE H.  |  Premières impressions 
Évaluation :
1

The move-in was fine, back in 2017 when I moved in, so I don't know why I'm getting this now, but it is typical of the complete lack of communication at the facility. For six months now I have been having major problems with my payments -- checks are lost and then posted 6 months late, checks take weeks and weeks to post, and no one knows what is going on or has any interest in finding out. I had to come personally to the facility to straighten out my account, and then ANOTHER check appeared and was posted 6 months after I sent it in. When I texted the manager (as he had asked me to do about any issued), he has never responded. VERY VERY FRUSTRATING.

Linda S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter T.  |  Expérience générale 
Évaluation :
1

I was unable to get my access code, let alone get stuck in the fright several times on the 3rd floor lol. I was unable to move everything I needed the day of and the day after and I still haven't been able to move all of my things .

Yasmin S.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LARA T. E.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole O.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karine A.  |  Expérience générale 
Évaluation :
5

Had a great experience. Y ou solved my downsizing storage issues and were nearby. One comment, not sure if it is solvable with the current facility, the freight elevator door takes a lot of strength to pull down. Far more than my wife could handle and thereby she could never go to the facility without me.

ALEXANDER M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean D.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mark s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dennis c.  |  Expérience générale 
Évaluation :
2

Staff was rude, spoke with corporate about it ans was told a DM was going to call me a s never did

Robert S.  |  Expérience générale 
Évaluation :
3

Reese Baccas extended me a VIP credit for having rented space at this location for over a decade. She was very professional and personable. Although I would like to stay at this storage facility I need to find one that is cleaner and more conducive to storing my wardrobe. My clothing has mold on it and many fine pieces of clothing, especially leather clothing and shoes is ruined. Moreover, the freight elevator is inconvenient and clumsy for getting to my space and for moving stored items.

S. ANTONIO F.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARCO C.  |  Expérience générale 
Évaluation :
5

Great custumer service and very helpful

John A.  |  Expérience générale 
Évaluation :
5

Reese was very friendly and helpful with getting us all set up for our new storage unit, which made an already stressful moving day less so. Her team the day prior was also great with showing us the available units. Merci.

Lindsey J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lucas s.  |  Expérience générale 
Évaluation :
4

I would like to comment on how very helpful and personable we’re the entire staff at the facility throughout the time I have had a storage unit there.

Peter S.  |  Expérience générale 
Évaluation :
5

Daryll in the retail area is extremely helpful and so nice to work with!

Marjoriann P.  |  Expérience générale 
Évaluation :
5

Everyone has been helpful and friendly for YEARS. And I returned here to rent trailers and other vehicles even though I lived closer to other facilities.

DALE S.  |  Expérience générale 
Évaluation :
4

I am rating the facility above average only because of the wonderful service I have always received from Reese the Manager. Under difficult circumstances which are ongoing, Reese took quick action, apologized for the situation, and gave me direction on how to proceed. She is a professional customer service manager and you are lucky to have her at Uhaul and at this facility.

BRIAN M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Harold K.  |  Expérience générale 
Évaluation :
4

It would be more convenient if the elevator doors were automated. The door slammed so hard that I was VERY GLAD that I moved my hand out of the way in time.

Marjoriann P.  |  Premières impressions 
Évaluation :
5

I had called in yesterday and spoke to Daryl Jones. I was not in a great place and was irate trying to rectify a long term issue that had gone on unaddressed by the Rockville Centre Management team. Daryl was patient even when I was not and his handling of my situation is to be commended. I appreciate his help and assistance. Merci.

CRAIG H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROBERTQ M.  |  Expérience générale 
Évaluation :
2

SOME OF MY ITEMS WERE RUINED AND CANNOT BE REPLACED FROM MILDEW. THIS IS SUPPOSED TO BE A CLIMATE CONTROLLED UNIT. I PAID A LOT OF MONEY TO STORE MEMORIES THERE ONLY TO FIND OUT THEY ARE DESTROYED....

GREGORY B.  |  Expérience générale 
Évaluation :
5

The staff are polite, attentive and focused on the customers

william f.  |  Expérience générale 
Évaluation :
5

My only issues were two; 1 - the lighting time is too short and should probably stay on an extra 10 minutes. 2- Every now and then I would receive letters and Emails statung I was behind on payments when they were up to date. Otherwise great service.

Howard S.  |  Expérience générale 
Évaluation :
5

Reese, Daryll and the staff at Rockville we're always professional and courteous . This UHaul center Rocks because of the staff there

Zemia S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline W.  |  Expérience générale 
Évaluation :
5

Staff is great, Reese in particular.

cecil w.  |  Expérience générale 
Évaluation :
4

Great experience

Shawana W.  |  Expérience générale 
Évaluation :
2

No one is ever available to answer calls. Staff always seems to have an attitude when asked to assist

Chanequa P.  |  Expérience générale 
Évaluation :
5

good services

Marcelo R.  |  Expérience générale 
Évaluation :
2

Rent increased evet 9 or 10 months with silly explanation. I moved out 18 days ahead of my billing cycle and was not offered a pro rated discount.

LOUIS Y.  |  Expérience générale 
Évaluation :
4

very friendly staff but a bit slow.

Charles S.  |  Premières impressions 
Évaluation :
5

Thanks to you all. I had an awesome experience with U-Haul, you guys made it simple and easy to get us moving in the right direction. I appreciate you all. thanks for everything.. Phillip

phillip w.  |  Premières impressions 
Évaluation :
4

My only complaint is that I could never directly call the facility. Every call I made to this local business was rerouted to corporate when in fact I needed to speak to someone at the facility.

DENA L.  |  Expérience générale 
Évaluation :
5

Staff always said hello especially Luis he came out of his way to greet me.

Michael D.  |  Expérience générale 
Évaluation :
4

I just don't like the extra fee .and also the more than one later payment in the same month.

DENZIL L.  |  Expérience générale 
Évaluation :
5

I want to thank them for their patience for working with me. And helping me at my time of my desperate time of need. By helping me get my property in storage and I appreciate everything I want to say

marlene s.  |  Premières impressions 
Évaluation :
4

The lady who helped me at the front desk was very pleasant and patient

DENA L.  |  Premières impressions 
Évaluation :
5

Nice and convenient place

Nelson Q.  |  Expérience générale 
Évaluation :
5

Customer service the nicest people are working there and they help you all the way With everything .

Nelson Q.  |  Premières impressions 
Évaluation :
5

Staff is friendly and helpful.

Michael L.  |  Expérience générale 
Évaluation :
5

Dealing with the personel at the rockville center location was the only good part of my entire move process. Customer service via the 800 number was a joke. Making the reservation was a joke.

tomy v.  |  Réservation 
Évaluation :
5

Rockville Center employees were extremely nice and helpful.

colin o.  |  Expérience générale 
Évaluation :
5

Was a pleasant experience at the RC location. Reese, Ben and Mike were all so friendly and helpful. I look forward to dealing with them in the future.

Cynthia I.  |  Expérience générale 
Évaluation :
4

Tenants not abiding by elevator rules was the only negative issue.

John D.  |  Expérience générale 
Évaluation :
4

V

Samuel B.  |  Expérience générale 
Évaluation :
5

Rockville Centre staff was very accommodating, friendly and professional 😊

THOMAS R.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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