Customer Reviews for U-Haul Moving & Storage of Rogers

2 211 évaluations

2301 S 8th St   Rogers, AR 72758

(479) 282-1087

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(479) 282-1087

2301 S 8th St
Rogers, AR 72758

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 7 h am à 7 h pm
  • Vendredi
    De 7 h am à 8 h pm
  • Samedi
    De 7 h am à 7 h pm
  • Dimanche
    De 9 h am à 5 h pm
Heures d'ouverture spéciales
  • 12/24/2022: 7h00 am à 4h00 pm
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

We were moving our stored materials from this facility because of the inability to access it as needed and increasing costs. The vehicle has the following problems. 1. Either the fuel gage is in error or it has a massive fuel leak. 2. As I drove it away from the place of rental I noticed the fuel gage was reading 3/4 full. I drove it 42 mi. and put 5 gal in it a 1/2 mi from the point of rental. You indicate it to be 1/2 full on return and charged me for 8 gal. This means that the truck either got 3,3 mpg or it was not full when it was handed over to me. This vehicle normally gets 10 to 12 mpg. At 8 gal to fill it up means that it only has a 16 gal tank with a range of less than 100 mi between refills. Someone at Uhaul doesn't know how to do their math or they think that the customers are all stupid. Nice try-/- No At-A-Boy.

William D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony W. 
Évaluation :
4

Service Rep when I checked in was amazing! She was extremely knowledgeable and helpful! The equipment did not have A/C. She did not know this. The day ended up being hit and A/C was needed. When I returned it, it was someone else. He was not friendly. He could care less. He did not say anything. He was rude.

Marcy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY B. 
Évaluation :
5

Not their fault, but all boxes near door of trailer were wet.

Tye D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas T. 
Évaluation :
5

Both the manager and the gentleman who assisted with the return were very professional and a pleasure to deal with. Great experience. Nothing but good things to say.

Steven J. 
Évaluation :
5

The lady that worked at the counter was amazing! We had a lot of issues picking up the truck at the first and second location but she helped us get a truck and get on our long 12 hour trip. The windshield was very dirty on the inside and outside of the truck.

Chad S. 
Évaluation :
3

Truck was horrible. The driver door barely would stay shut. The entire truck shook so bad driving down the road that I couldn't see out of the rear view mirrors. And it smelled like weed. Worst uhaul truck I've ever rented

Gabriel C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dylan H. 
Évaluation :
5

The office team at this location is amazing. Above and beyond expectations. The only minus/negative thing is that it smells like mildew after the hallways in storage area is mopped.

AMANDA F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

maitland S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

eric R. 
Évaluation :
5

Super nice people. Easy to get my truck.

Maria A. 
Évaluation :
5

Love this location, wish they had mor pickup trucks, always have to wait a few days.

bruce T. 
Évaluation :
5

Excellent service à la clientèle.

Charles H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hailey J. 
Évaluation :
5

My email confirmation had me go to another location - a advanced wheel & tire in rogers. I didn't receive a call the day before confirming another location. Unnecessary confusion but once we got to the correct location they were awesome!

Kevin P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Herman E. 
Évaluation :
5

Everyone I interacted with was friendly and professional, and everyone was well-trained and knew how to perform multiple jobs. I loved the Uhaul-branded folding bike employees could use to get around the sprawling property :) Kind of a motley crew that seemed happy to work together. Definitely will continue to use this location.

ROBERT C. 
Évaluation :
5

Was the first customer on a Sunday morning. The crew working there was great. Tamara did a great job taking care of me and everyone there had a really good attitude.

Oscar O. 
Évaluation :
5

Be sure drop off location(s) are exact so customers don't spend time & fuel searching for drop off office(s). We used GPS but there's lots of road construction going on in Bentonville AR. We finally returned all @ the Bentonville location. Still was a really good moving experience!

Larura M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci W. 
Évaluation :
1

I did not get the one I received and the one I got paid more for

Donald T. 
Évaluation :
5

nothing the best experience yet!!! 12 **** star rating

Quinton B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
4

When I rented the 5 x 8 trailer the cost was only supposed to be $29,51 and I was charged $59.02. Why?

Timothy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT W. 
Évaluation :
5

Building was very clean and well organized No recommendations for improvement

Terri P. 
Évaluation :
5

Not a thing!!!!

Lindy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Seriously nothing great work, I had 15 inch reservation and I need to upgrade to 20 inch truck and the guy there did it in a very busy day and shortage of trucks . Awesome work and great customer service.

SHERIF E. 
Évaluation :
5

Great service everytime! Always recommend this uhaul!

Cody M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

shannon p.  |  Expérience générale 
Évaluation :
5

Honestly the only thing I would recommend would be to have a jack installed on the trailer as it was quite heavy to lift on and off the trailer hitch

Rick E. 
Évaluation :
2

- This location was supposed to call me by 6 PM the previous day to verify/confirm the truck reservation. I had to call multiple times to confirm. The general U-Haul customer service line stated they never do their job as it relates to calling to confirm. - The truck I booked was NOT on site or even available (I traveled 3hrs for it) - Staff was rude and not attentive (smoking in the lot and lights in office dark despite being 11AM

Christian H. 
Évaluation :
5

Skylar provided great customer service

David F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Connis I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kirk H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don R. 
Évaluation :
1

The plac was dirty, they kept raising the rent to pay for up keep and maintenance supposedly but definitely couldn't tell it was being used for that. Poor pest control practices there were several spiders and other bugs found inside and around my storage room, the absolute worst experience I've ever had with uhaul and I've used uhaul facilities on and off all my life and in several states

Jason R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tammie W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yousuf M. 
Évaluation :
5

Could not have had a better experience. Customer service excels any I have experienced anywhere. Merci.

Gary B. 
Évaluation :
5

the price was to hight

Romualdo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUI P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane W. 
Évaluation :
5

Very kind and friendly, welcomed me to the new community that we moved to and were appreciative of me folding the blankets that we had used and for leaving the truck so clean.

Karen L. 
Évaluation :
3

Make sure that the trucks are clean that includes the glass

DAVID S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

larry N. 
Évaluation :
4

Very helpful, and prompt.

Lynden P. 
Évaluation :
5

The Best place to rent !!

Argelio S. 
Évaluation :
1

No one contacted me to let me know my vehicle was ready. It stayed overnight b/c I couldn't get anyone to answer the phone. I called multiple times and the off sight representatives couldn't get a hold of anyone either. When I went the next day to pick up my car regardless of knowing anything, they couldn't find my keys right away. The hitch itself is fine but the service was terrible.

Brittany H. 
Évaluation :
5

Great staff and always very helpful. Rental spaces are very clean and well kept. Would highly recommend to anyone needing rental space. WW

Wilson W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erynn W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CAROLYN M. 
Évaluation :
3

Better communication from the facility. I never received a call about my Vehicle being ready. I made a phone call because it was close to the closing time. I needed my vehicle for the next day. My drop off time was 7:30 AM that morning.

Maria S. 
Évaluation :
2

Did not load my furniture pads. Did not correctly attach my vehicle to the mobile transport which put my car and others at great risk. The Uhaul attendant rushed me when I came to get my car installed to the mobile transport, misinterpreted what I was asking for, and I ended waiting almost an hour before they realized that I needed help to install my car.

Pablo S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Traci W.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

This was not my original drop off location as it was changed for me as well. I tried to get a closer location to my house but it was going to be an cost extra. This location was clean and easy to get and gentleman who checked me in was very helpful and understanding.

Caleb C. 
Évaluation :
2

Well my thing is that when I got there I had a wait forever to get To get service and then when I brought the u-haul back they wanted to overturge me and and try to say my name was something else and it was just a bit's a big shit show

Brandy F. 
Évaluation :
5

They were very nice and efficient

John P. 
Évaluation :
5

There was an engine light on which worried me when I went back to hook up the tow dolly but they reassured me that they had already checked it out and it was a sensor issue and nothing to worry about! They were great, even stayed late to help me hood up the tow dolly!

Sidney J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lomina e.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Claude H. 
Évaluation :
5

Give skyler a raise before someone els pays her more. That girl is super woman at that store. Best uhaul service in the nation.

Omar A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

Didn't have a 20 ft truck available ,where I made reservation the guy didn't type 20 but 15 shawn tried to find one in a nearest location found one but 2hrs later we received a call saying wouldn't be one available in the whole state ridiculous ,even tho can't complain shawn was so helpful and patience with my elderly parents ,location was not what I expected but shawn a great job we ended renting a trailer,too. I would recommend to size up not to stress while looding and finding at the last minute .

Ranaldo G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gideon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo G. 
Évaluation :
2

The unit size promised was not available AND the service person thought a 10*10*6 would hold the contents of a 20-foot truck. Only after we loaded the contents partially into the measly10-10-6 did we realize that the counter person had no idea how much the truck could hold when she stated that it was large enough. We should have been provided the 10*10*10 arranged for or we should have been given 2 10*10*6 for the price of the 10*10*10. I am 6 foot 5 inches tall and I cannot count the times I bashed my head on the sprinkle in the middle of the unit. That alone would warrant a 10*10*10.

Mark L.  |  Premières impressions 
Évaluation :
5

Good location with lots of storage. Fairly easy access. The manager was helpful and showed me the unit sizes.

Elizabeth S.  |  Premières impressions 
Évaluation :
1

I picked up and returned my u-box on 7/29. of course i scheduled in advance (2 days) but it was not ready when i arrived. I had to wait 30 minutes. I returned the u-box on 7/29. The GM Skyler Zaage, said everything was good. Of course it wasn't. i was charged on 8/12 a storage fee for the ubox even though i returned it. of course nobody answers the phone at the location. after numerous calls to uhaul, i finally spoke to someone in tulsa. They told me Skyler Zaage would contact me to clear up the charge. Of course Skyler Zaage never contacted me she just refunded the money. On September 25th, i get a lien notice from Skyler Zaage for the same storage unit i closed on 7/29. Again i had to make a call to the Tulsa team (spoke to Kelly Madden who has been the only helpful knowledgeable person). He closed the account. Had Skyler Zaage actually done her job i would not had to waste my time calling over and over while dealing with rude customer service that tried to blame me for this issue. Skyler Zaage is too busy goofing off to do the right thing. How she was made a GM is beyond me. I will never use U-haul in my life. I have filed a complaint with the Better Business Bureau. Additionally, i will reach out to attorney to stop the harassment.

Guy M. 
Évaluation :
4

Thanks uhaul

Sam M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Austin S. 
Évaluation :
5

The gentlemen helping me was fast, friendly and easy to work with.

Thomas F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

tim D. 
Évaluation :
5

It was just a drop off was no one there I dropped it off a day earlier🙌🏿👏🏿🙏🏾❤️.

robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
4

Nothing. It was super easy--just parked the truck and took the keys in and we were out of there in less than 5 minutes.

otto F. 
Évaluation :
5

Great customer service!!

MICHAEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Grreat Service

MILTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE P. 
Évaluation :
5

Pickup truck was clean and ran good the whole time i had it.(1 week)

Richard K. 
Évaluation :
2

Old blankets, pillows garbage etc in hallway by elevator on 2nd floor. Roaches throughout the second floor was seen after we had loaded my items. I am extremely concerned with my items being infested and trying to find out what I can do. This is very disturbing. The hallway to get to my unit was not wide enough to take my sofa down much less try to get into the unit because of this I had to rent another unit. Not a great experience.

Joyce B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garon S. 
Évaluation :
2

When I arrived at pickup location and entered the store, there was young kids (under 12yrs) bolting some equipment together. After I did paperwork, I was handed the key and told to go out into the lot and find the truck myself. The windshield was full of bug splatter and the fuel tank was 1/8 below half a tank, yet listed on the contract as being at 1/2 tank.

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenbaga Murugan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

I always happy with their service and the I get treated. Merci encore.

JOSE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

It was requested for an exterior location with accessibility from the outside. It was located indoors, down a long haul and non accessible. Therefore I cancelled the reservation. Did not use and quite disappointed in the process.

James M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE S. 
Évaluation :
5

Well, really every time I use their service is great. I am always happy with the people that work at this location. Merci

JOSE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
2

The staff was fantastic and tried their best. However, the design of the facility is awful and embarrassing. There is ONE elevator. There is ONE entrance. There is ONE set of stairs. For a facility that size there should be at least two of each at opposite sides and/or corners. Especially when, like me, a customer is on the top split level and the one elevator is BROKEN and won't be fixed until the following day. Considering I had rented the unit that day because I HAD to be moved THAT day, three flights of stairs with only a hand truck (which then had to be pushed literally to the opposite side of the stairs) is unbelievably stupid design. Luckily the staff understood the insanity of what my move had become and got creative with two units on the ground floor. They provided me the units for the same price as my initial top split level unit. If I had not been under such a tight time frame, I would have taken my business elsewhere immediately. And I probably will next time I'm in town.

Trey R.  |  Premières impressions 
Évaluation :
5

The staff are always amazing and make the process as easy as possible. This is the third or fourth time I have rented from them and I will continue to go back. Thank you!!

Angeline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

I never had any issues with this storage facility. I used it for a year and I felt my items were safe at this location. The staff was always friendly, the bathrooms were clean and I'd use this facility again if needed.

Kelly R.  |  Expérience générale 
Évaluation :
3

Elevator isn't working. Broken glass in parking lot were you are suppose to unload/load into storage units.

Steven S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W.  |  Expérience générale 
Évaluation :
5

No tuve problemas con el camión mui satisfecho

Gabriel G.  |  Premières impressions 
Évaluation :
5

Bien

eleazar c.  |  Premières impressions 
Évaluation :
1

Elevator in facility is broken and according to Google review has been for awhile. Temperature control isn't great as it was 90 degrees inside and the poster reads "Kept between 45 and 80!", we have temperature sensitive electronics so this is an issue if not addressed. Tried to switch to a unit on a lower floor but got to the door and found it was locked and had a red tag stating the last person hadn't paid. Was told we would be switched back to our original unit but when we came back with our stuff two days later and opened the original unit, the alarm was set off because they had never switched us back. Overall just very frustrated.

Morgan P.  |  Online Move In 
Évaluation :
1

Only one set of move in doors. The parking lot leading to those doors was chaotic with trucks, trailers and U boxes everywhere. I literally couldn't get to the door to unload my truck when I informed an employee of this I was told to "just get in where I could." I got a refund and went to another storage facility. I would never recommend this facility.

MORRIS H.  |  Online Move In 
Évaluation :
1

I want to preface my negative remarks by noting that the check-in process at the start of my unit rental was actually very pleasant, all things considered. I saw first-hand the kind of rude and nasty treatment that poor customers can fling at employees, and I commend Skyler for handling a situation with an irate and vulgar customer with professionalism. That said, my experience trying to end my rental suggests to me that this facility has major problems, and I worry that Skyler, as the facility's manager, bears the responsibility. On May 31st, I emptied my unit and prepared to close out my rental. The line at the facility was very long that day, so I initiated the checkout through the U-Haul website. Part of this process called for the uploading of several photos (showing the empty, clean unit, the unit's number, the unit's latch, and so on), but unfortunately the website only allowed me to upload a single image. I picked the best photo available and uploaded that. When I called U-Haul to follow-up, I received an automated message telling me that my wait time would be longer than 60 minutes. With that in mind, I decided to trust in the online check-out process and assumed that my rental would be closed out within a few days. Instead, I started receiving reminders that an upcoming payment would be due. Anytime I tried to call the Rogers facility directly, I was redirected to U-Haul's national number. (I was later told by customer service reps and managers at other U-Haul facilities that the Rogers facility was likely redirecting all calls so as not to have to field calls themselves.) As before, my wait time was always extremely long -- 30 minutes at a minimum, and in one case, more than 2 hours. Every time I spoke to a customer service rep, I was told that my request to close out would be emailed to Skyler. In one case, a rep tried to reach Skyler by cell phone but received a message stating that Skyler's voicemail inbox was full. I eventually began receiving notices that late fees had been applied to my account, even though I had submitted my close-out request weeks before the end of my last pay period. Again, when I tried to reach the Rogers facility directly, I was redirected to the national customer service number and asked to wait for long periods of time to speak to a real person. Eventually a customer service rep gave me Skyler's cell phone number, which he said I had the OK to call or text. I experienced the same "this voicemail inbox is full and not accepting messages" recording; when I tried the number later in the day, I was redirected to that message quickly, suggesting the person on the other end was actively and purposefully rejecting my call. No one responded to my texts. Eventually I was able to find a time to make the 35-minute drive up to Rogers and caught the facility at a slow period. There was no one working the customer service desk at 2:30 p.m. that day, but I decided to wait; eventually, a woman who was either physically impaired or under the influence of unknown substances asked me if she could help me, and was able to close out my account and waive all remaining fees. In the end, this facility let an empty unit remain unlocked for almost two weeks, because its management is no longer answering phone calls, checking voicemails or emails, or responding to customers. If Skyler Zaage is still working at this facility, she is seemingly no longer keeping up with things. It may be that she is overwhelmed--I'm sure that it's hard to find and keep a full staff these days--but it's affecting customers. I have no desire to rent a unit or a truck from this facility anytime soon, and I will actively steer family and friends away from going there.

Joe A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHIL R.  |  Premières impressions 
Évaluation :
2

Elevator was broken. My father hurt his back pretty bad having to carry our stuff up multiple flights of stairs

Matt E.  |  Premières impressions 
Évaluation :
3

Great staff. Super helpful. Broken elevator was a massive issue, however, as I'm a single mom who had to move her entire household belongings into a third floor level storage. Made things really hard. I get that repairs need made. Hopeful that when I need to start pulling stuff out the issue will be rectified

Annie C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW Y.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christy M.  |  Expérience générale 
Évaluation :
5

They were super friendly and super helpful they have an amazing staff

Terry R.  |  Expérience générale 
Évaluation :
5

Zkyler and her team went above and beyond there call of duty. I'm very appreciative of everything done for me. Thanks guys. God bless.

Ruth E M.  |  Expérience générale 
Évaluation :
1

Didn't store anything. She kicked us out. So we ended up losing all our possessions.

James G.  |  Expérience générale 
Évaluation :
2

I had reserved storage in Springdale and reserved a truck in ozark. When I picked the truck up, the storage building was "no longer available". So I had to reserve a different unit in Roger's, but still had to drive back to springdale to drop off the truck which put me over the milage. The woman on the phone was not very helpful and seemed very inconvenienced that I even called for help. Other than that everything else was fine.

TYLER H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Expérience générale 
Évaluation :
5

Great facility with friendly staff. Very helpful and accommodating. Skyler has a wonderful team and great store. I would rent here again in a heart beat!

Jenna W.  |  Expérience générale 
Évaluation :
3

The elevator is broken which makes moving heavy furniture more difficult in the heat. Going upstairs was not fun at all…

Sarah B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN M.  |  Premières impressions 
Évaluation :
3

The online reservation I had made was invalid due to the system not being up to date. This really put me in a bind and caused me to have to settle with a second level storage unit with no working elevator access. This was an unexpected inconvenience and ended up costing me more money and time.

Angelica Y.  |  Premières impressions 
Évaluation :
5

I can never remember her name, but the young lady who had the boot on her foot, she has always been so friendly and goes the extra mile to take care of me. She's a keeper!

M Shane S.  |  Expérience générale 
Évaluation :
5

Casey was a big help getting setup with storage unit. I didnt get the names of the staff members,whom assisted me this morning, but they both were very friendly and helpful. Keep up the excellent work!

THOMAS S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy C.  |  Expérience générale 
Évaluation :
5

///

James H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca A.  |  Premières impressions 
Évaluation :
1

Hi I have a couple of issues with the referenced storage contract. First: We arrived at the UHaul on 8th Street in Rogers, AR on May28. Our plan was to unload the furnishing from the UHaul truck that we had rented into the storage unit that we had reserved in Rogers. Upon arrival, we discovered that the elevator did not work. Our unit was on the 2nd floor. As you can imagine, the task of moving furnishings from the truck to storage was increased exponentially. When my wife and I - who are both in our mid sixties - originally decided to help our daughter, we knew it would be a hard job, but we felt sure we were up to it. Had we known we would be required to: Load carts, Move loaded carts inside, Unload carts, Carry items one-by-one up two flights of stairs, Load carts again, Move loaded carts to storage unit, Unload carts again - we no doubt would have found a storage facility with working elevators. I'm not one to ask for something like this but it would seem that some compensation is in order. As we will be moving the furnishings from storage to our daughter's apartment, I respectfully and humbly request that you consider something in the way of moving labor. Second: Also upon arrival at the 8th Street UHaul storage, we asked if we could possibly get a larger unit. The lady at the desk (sorry, did not get her name) suggested that we get 2 units because she believed that the wider and less deep units that she suggested were easier to get things in and out of. That made sense to me but I specifically told her that I didn't want to be charged for 2 units - otherwise I would just get one unit that equaled the size of the 2 units that she suggested. We would just deal with the more difficult access of the one unit. SHE ASSURED ME THAT I WOULD ONLY BE CHARGED AS IF IT WAS ONE UNIT. Now I see that I will be billed for 2 units. I would appreciate it if the agreement that was made would be honored. Merci.

JEFFREY E S.  |  Online Move In 
Évaluation :
1

I reserved a truck online and when I tried to pick up my reservation I was unable to check in and was unable to get a truck the next day

Teeya T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN A.  |  Premières impressions 
Évaluation :
5

I want to put in a big word of thanks to Skyler Zaage. When I arrived at the location on Thursday morning, Skyler was dealing with an angry customer whose attitude and language became more and more disrespectful and inappropriate over the course of several minutes. When I attempted to intervene by asking the customer to adjust his tone, he began berating me with vulgarities and threats. Skyler maintained composure through all of this, eventually asking the customer to leave, which he did. I was impressed with Skyler's professionalism and level-headedness during this entire encounter.

Joe A.  |  Premières impressions 
Évaluation :
4

Great storage quality — unfortunately no ramp or elevator access to my storage unit.

PABLO S.  |  Expérience générale 
Évaluation :
5

Very awesome best experience ever!

Tony C.  |  Expérience générale 
Évaluation :
4

Often, the large sliding doors weren't unlocked which was inconvenient. I tried using the call button several times to talk to the office but it wasn't answered. I drove around and they walked to unlock but I think that should be done without customers asking. Yesterday was our final visit and the doors were still locked at 12:00. Someone should also go around the parking lot to clean, very littered. Inside wasn't terrible but could use sweeping a bit more often.

rebecca F.  |  Expérience générale 
Évaluation :
4

Skyler is always helpful and runs a great operation. After hours, allowing the large sliding door to open would be helpful, in the case of needing to move large items in or out.

NICHOLAS P.  |  Expérience générale 
Évaluation :
4

The only reason I'm not posting an Excellent review for this facility is because they had frequent issues with their elevator

JohnDavid O.  |  Expérience générale 
Évaluation :
5

Professional kind and fast service

Joy H.  |  Premières impressions 
Évaluation :
5

Staff are very helpful and friendly. Truck was newer, and that was a big plus.

BOBBI C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie F.  |  Premières impressions 
Évaluation :
5

Josh and Skyler go above and beyond in customer service!! I was very relieved to be doing business at this Uhaul facility!!!

Veronica J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith D.  |  Premières impressions 
Évaluation :
3

I was told that I would have access to my unit up until 10 pm and I have yet to be able to get into it after 7 pm. I have called and called and no one has ever called me back from the location to get this fixed. I work long hours and can never get up there in person to get it fixed. Very very frustrating to not be able to reach the GM even after his number is posted everywhere. He is a very sweet person to deal with just need everything fixed.

Tanya L.  |  Online Move In 
Évaluation :
5

Joshua is faaaaaantastic! He was helpful and courteous. Thank you for making moving a little easier.

Mekenna S.  |  Expérience générale 
Évaluation :
5

Really helpful staff. Very friendly. But online when you index the hours it says closed all days of the week.

lauren f.  |  Premières impressions 
Évaluation :
5

Samantha was awesome! She was very friendly, professional, helpful, accommodating, and highly competent! The facilities were extremely clean and well-organized. I highly recommend this self-storage!

Joe S.  |  Premières impressions 
Évaluation :
5

Amazing staff working there! I'm sorry I can't remember specific names - rented there for almost 3 years - and EVERYone was awesome!!

Julie M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanette S.  |  Expérience générale 
Évaluation :
5

Josh was amazing he was so helpful. Had some hiccups in the beginning but he fixed it all and my time and inconvenience was well taken care of. Josh has the best customer service.

JANEL I.  |  Expérience générale 
Évaluation :
2

I was over charged for a unit for over 3 months. I was given the wrong unit # and was charged extra for something I did not want

Juan Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUAN T.  |  Expérience générale 
Évaluation :
5

Josh helped me select the right unit, unit location and made a great recommendation using the movinghelp.com app to get people to help unload the truck. I ended up using a company called Fresh Start and they did a great job. They showed up 15 minutes early. He made sure I could get them close together with close access to the elevator. Susana (I think that was her name. She has red hair and is very friendly) did a great job checking my rental in and answered my questions about the facility. I would give the facility 10 stars if possible. Thanks for the help!

Edward R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R.  |  Online Move In 
Évaluation :
2

Facility was clean. Staff was unhelpful and not at all confident in their answers/actions. The first 3 months i got charged late fees because whoever did the billing didn't know how to set up auto draft. Finally got that figured out. As I was cleaning out my storage building and terminating my contract staff was unwilling to listen. I told them I was moving out and the guy at the desk said clean out your room and we will come check you out. I cleaned out my room and called on the intercom, that guy asked me 3 times if I had cleaned out my room then said they didn't need to check me out and I had to go back up front. Train these people please!

Mark S.  |  Expérience générale 
Évaluation :
5

Every employee that helped me was very nice and helpful.

Kelly R.  |  Premières impressions 
Évaluation :
5

Just rented a 8x10 climate controlled storage unit yesterday for an upcoming move. Facility was clean, and staff easy to work with. Got our 1st month free when we rented a pickup truck! Thanks Uhaul. ww

Wilson W.  |  Premières impressions 
Évaluation :
5

I really appreciate how well and timely I was helped. Skyler was very friendly and helpful!

cody m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Premières impressions 
Évaluation :
5

Beautiful new facility very great staff

Mary S.  |  Premières impressions 
Évaluation :
5

The large sliding door is locked around 6:00pm. I understand that. But I arrived to unload after 8:00pm and could only access storage thru a standard door. I unloaded what I could and had to return the next day. So U-Haul promotes access after 6:00on but not convenient access.

RAYMOND S.  |  Premières impressions 
Évaluation :
5

I would use U-Haul again very satisfied

Antoinette D.  |  Premières impressions 
Évaluation :
5

Well lit. Secure. Very clean.

Donna W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiyoki L.  |  Expérience générale 
Évaluation :
5

Skylar was outstanding, facility was clean and access was clear.

George V.  |  Premières impressions 
Évaluation :
2

It is ridiculous that you pay $400 for uhaul and then you have to buy specific locks that are conveniently located at the check out counter. I felt that uhaul was a money trap from the time we began. It was almost the same price to have a professional moving company move us.

CORY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S.  |  Expérience générale 
Évaluation :
5

Outstanding service. Met our needs to a "T".

RONALD M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandie G.  |  Online Move In 
Évaluation :
5

Good to work with... Thanks!

Daniel L.  |  Premières impressions 
Évaluation :
5

Very impressive storage facility

Olan D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyssa S.  |  Expérience générale 
Évaluation :
1

There's a sign that says we have access until 10pm but I am here at 8:16 pm and have no access. I have tried calling and texting the site manager for help atleast 10 times and even had U-Haul customer service try to get ahold of him. We have been moving stuff in all day and this was our last load and we needed to have everything in BY TODAY. Not happy.

Alyssa S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M.  |  Premières impressions 
Évaluation :
5

So far best experience.

poonam m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bill b.  |  Premières impressions 
Évaluation :
5

Excellent storage unit. Super friendly and knowledge staff. Je referais appel à lui.

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fralin B.  |  Premières impressions 
Évaluation :
5

this facility was excellent. but it was the second place we reserved which was terrible

Bo S.  |  Premières impressions 
Évaluation :
1

I did not get moved into this unit I could not get anybody at the location to help me that look to be what was like dried blood or something nasty in the floor of the unit so I ended up going to a different unit in a different city which is too small and I need to have to book two now so I need to make sure this is not going to be charged on my card and I am very very very appalled at the facility and U-Haul in general

Samantha J.  |  Online Move In 
Évaluation :
5

Skyler,Josh and Kasey make me want to travel the extra 20 miles to storage. They are helpful And very knowledgeable and suggest great ideas. My wife and I really appreciate them and their friendship.

Tyler L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elva M.  |  Online Move In 
Évaluation :
4

Can never get anyone to answer the phone.

Adam M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keanna A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley H.  |  Expérience générale 
Évaluation :
5

Super clean! Love the carts to help with the moving and elevator son convenient!

Karen A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith c.  |  Premières impressions 
Évaluation :
4

Got our unit online. Would have been nice to see where our unit(s) was beforehand. Didn't realize that there would be an elevator involved. And our 10x20 was actually two separate 10x10's. But loved the carts being available.

Joanna S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

esalina s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B.  |  Premières impressions 
Évaluation :
4

We were told that we would have a 10x20, but it ended up that we were given two 10x10's. Good thing we didn't have anything longer than 10 feet to store. Would be nice if what you were getting was made clear at the onset of the process, not when we checked in that day. We were also unaware (until check-in) that we would be having to go up to the second floor with all of our things. That wasn't fun. However, on your behalf, there were carts to use and the elevator was big enough for 4 carts at a time, so that was nice. In hind sight, we would have much preferred to know that we were getting a unit on the ground floor, or at least had the opportunity to request one. So while everyone was nice, the facilities were clean and well lit, the carts were provided...having direct access (without going through sliding glass doors and up/down elevators for every trip) would have made it much better for us.

Joanna S.  |  Premières impressions 
Évaluation :
5

We recently moved to Arkansas, and the month of storage here was invaluable. We finally got moved in to a new house and got our storage unit cleared out, but there was a hiccup when I called to cancel our storage unit, and we were billed for another month, plus a late fee. I came in and talked to someone and the issue was cleared up immediately, and I didn't have to pay anything extra. Working with U-Haul has been the easiest and most convenient part of my move across country. I wish everything could be this easy and convenient. Merci.

BENJAMIN E.  |  Expérience générale 
Évaluation :
3

The facility is good. But we had a couple of issues with the alarm of the building going on during the night which is annoying and can damage hearing. We were not able to acomplish what we needed to do when we were putting things in the storage and then months later when were trying to move out we had issues with the elevator and no one was able to give us a time frame of when it was going to be fixed. We lost plenty of time getting things out through the stairs Instead. I won't use their services in the future because I dont really know what to expect.

Leticia R.  |  Expérience générale 
Évaluation :
5

Very good experience here!

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jake m.  |  Expérience générale 
Évaluation :
5

Quick, easy, and convenient. What more could you want? Merci!

BENJAMIN E.  |  Premières impressions 
Évaluation :
5

Josh was super helpful, and came to check on us once we started to offload into our unit. The security feature wAs an added bonus, and unexpected.

jake m.  |  Premières impressions 
Évaluation :
1

Reservation on line was useless at store. Thought we were getting a10x15x10. Got a small entrance door and only 6' tall. Cannot get lg. items like couch down hall and into unit

Brian S.  |  Premières impressions 
Évaluation :