Customer Reviews for U-Haul Moving & Storage of Rogers

2 129 évaluations

2301 S 8th St   Rogers, AR 72758

(479) 282-1087

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(479) 282-1087

2301 S 8th St
Rogers, AR 72758

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Gideon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduardo G. 
Évaluation :
2

The unit size promised was not available AND the service person thought a 10*10*6 would hold the contents of a 20-foot truck. Only after we loaded the contents partially into the measly10-10-6 did we realize that the counter person had no idea how much the truck could hold when she stated that it was large enough. We should have been provided the 10*10*10 arranged for or we should have been given 2 10*10*6 for the price of the 10*10*10. I am 6 foot 5 inches tall and I cannot count the times I bashed my head on the sprinkle in the middle of the unit. That alone would warrant a 10*10*10.

Mark L.  |  Premières impressions 
Évaluation :
5

Good location with lots of storage. Fairly easy access. The manager was helpful and showed me the unit sizes.

Elizabeth S.  |  Premières impressions 
Évaluation :
1

I picked up and returned my u-box on 7/29. of course i scheduled in advance (2 days) but it was not ready when i arrived. I had to wait 30 minutes. I returned the u-box on 7/29. The GM Skyler Zaage, said everything was good. Of course it wasn't. i was charged on 8/12 a storage fee for the ubox even though i returned it. of course nobody answers the phone at the location. after numerous calls to uhaul, i finally spoke to someone in tulsa. They told me Skyler Zaage would contact me to clear up the charge. Of course Skyler Zaage never contacted me she just refunded the money. On September 25th, i get a lien notice from Skyler Zaage for the same storage unit i closed on 7/29. Again i had to make a call to the Tulsa team (spoke to Kelly Madden who has been the only helpful knowledgeable person). He closed the account. Had Skyler Zaage actually done her job i would not had to waste my time calling over and over while dealing with rude customer service that tried to blame me for this issue. Skyler Zaage is too busy goofing off to do the right thing. How she was made a GM is beyond me. I will never use U-haul in my life. I have filed a complaint with the Better Business Bureau. Additionally, i will reach out to attorney to stop the harassment.

Guy M. 
Évaluation :
5

The gentlemen helping me was fast, friendly and easy to work with.

Thomas F. 
Évaluation :
5

It was just a drop off was no one there I dropped it off a day earlier🙌🏿👏🏿🙏🏾❤️.

robert J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd L. 
Évaluation :
4

Nothing. It was super easy--just parked the truck and took the keys in and we were out of there in less than 5 minutes.

otto F. 
Évaluation :
5

Great customer service!!

MICHAEL A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Grreat Service

MILTON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE P. 
Évaluation :
5

Pickup truck was clean and ran good the whole time i had it.(1 week)

Richard K. 
Évaluation :
2

Old blankets, pillows garbage etc in hallway by elevator on 2nd floor. Roaches throughout the second floor was seen after we had loaded my items. I am extremely concerned with my items being infested and trying to find out what I can do. This is very disturbing. The hallway to get to my unit was not wide enough to take my sofa down much less try to get into the unit because of this I had to rent another unit. Not a great experience.

Joyce B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garon S. 
Évaluation :
2

When I arrived at pickup location and entered the store, there was young kids (under 12yrs) bolting some equipment together. After I did paperwork, I was handed the key and told to go out into the lot and find the truck myself. The windshield was full of bug splatter and the fuel tank was 1/8 below half a tank, yet listed on the contract as being at 1/2 tank.

Maria C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shelly B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shenbaga Murugan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

I always happy with their service and the I get treated. Merci encore.

JOSE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert B. 
Évaluation :
1

It was requested for an exterior location with accessibility from the outside. It was located indoors, down a long haul and non accessible. Therefore I cancelled the reservation. Did not use and quite disappointed in the process.

James M.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE S. 
Évaluation :
5

Well, really every time I use their service is great. I am always happy with the people that work at this location. Merci

JOSE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
2

The staff was fantastic and tried their best. However, the design of the facility is awful and embarrassing. There is ONE elevator. There is ONE entrance. There is ONE set of stairs. For a facility that size there should be at least two of each at opposite sides and/or corners. Especially when, like me, a customer is on the top split level and the one elevator is BROKEN and won't be fixed until the following day. Considering I had rented the unit that day because I HAD to be moved THAT day, three flights of stairs with only a hand truck (which then had to be pushed literally to the opposite side of the stairs) is unbelievably stupid design. Luckily the staff understood the insanity of what my move had become and got creative with two units on the ground floor. They provided me the units for the same price as my initial top split level unit. If I had not been under such a tight time frame, I would have taken my business elsewhere immediately. And I probably will next time I'm in town.

Trey R.  |  Premières impressions 
Évaluation :
5

The staff are always amazing and make the process as easy as possible. This is the third or fourth time I have rented from them and I will continue to go back. Thank you!!

Angeline M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa H. 
Évaluation :
5

I never had any issues with this storage facility. I used it for a year and I felt my items were safe at this location. The staff was always friendly, the bathrooms were clean and I'd use this facility again if needed.

Kelly R.  |  Expérience générale 
Évaluation :
4

The truck rental was great, however, if you are going to offer labors with you truck you should bet them and hold them accountable. Ours did not sow up and I was forced to move everything on my own which I was unprepared for. I also think if it happens you should consider better uhaul service to deal with it, where it is your company or not. You are recommending and booking them on your site. At least pay for extra moving truck rental time or something.

Carol B. 
Évaluation :
4

Make sure that the truck you reserve online is actually available. When you have to switch trucks and have to do a pre check, the truck numbers don't match up with the pre check.

Bruce R. 
Évaluation :
1

This place is a scam. Not only that, but the equipment was broken and dangerous.

Jeremy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brent W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marc J. 
Évaluation :
5

No improvements necessary. Everyone was friendly and helpful.

Philip R. 
Évaluation :
1

Front desk at checkout was rude and didn't care about the issues with the equipment that didn't let me use the truck

Roberto G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LANCE R. 
Évaluation :
5

They swapped trailers at the last minute but did not update my paperwork. This caused some issues at the drop off location.

Daniel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin O. 
Évaluation :
5

Friendly, clean shop.

GLEN S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry G. 
Évaluation :
4

Understaffed for checkins

Jesse J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
1

First off I did everything on my phone thinking I was going to go in and receive the keys when I walked in asked about the keys I was rudely encountered by a lady behind the counter stating ma'am stand in line and wait your turn she was busy I simply told her that I did this online there was not supposed to be any waiting in lines she still kept on her phone not helping me also they stated that I had 4 hours to use the U-Haul by the time I got the U-Haul I only had about two and a half 3 hours the U-Haul truck was overheating had to stop multiple times to let it cool down it stated the engine was hot I called you home multiple times couldn't get through so yeah not very happy

Ashlie T. 
Évaluation :
5

I have good experience for u-haul service. The staff is friendly and helpful. He helped with all questions I have before I leave. Merci

Jennifer P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ernesto V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shashank L. 
Évaluation :
5

Everything was fine. No complaints here. Thank you

David B. 
Évaluation :
3

Elevator isn't working. Broken glass in parking lot were you are suppose to unload/load into storage units.

Steven S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTIAN R. 
Évaluation :
1

This place is a train wreck. Doors locked after opening, difficult to find personnel, not helpful when you do, elevator broken, but sorry can't do anything to help, stuff everywhere so confusing to park, things blocking door to get in, codes do not work. This was all in 30 minutes.

Mary D. 
Évaluation :
5

Tamara was just excellent to deal with. The previous customer who had the trailer that I wanted had not returned it on time and Tamera found a more than suitable trailer replacement and took care of everything for me right there. The equipment was very clean and everything went smoothly. I couldn't of had a better experience but especially due to Tamara

Vernon M. 
Évaluation :
5

Friendly, helpful and kind. Everything you want in good customer service. Always rent from this location.

Bruce N. 
Évaluation :
5

In and out I did on line check in Very good experience.

Jason H. 
Évaluation :
5

These guys are awesome!

mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAM C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lionel W. 
Évaluation :
5

Skyler was amazing. Super helpful, and super sweet. Having the demo storage spaces available for view is great. I ALMOST rented one, but don't need it just yet.

Rik H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne W.  |  Expérience générale 
Évaluation :
5

No tuve problemas con el camión mui satisfecho

Gabriel G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Johnn B. 
Évaluation :
5

Bien

eleazar c.  |  Premières impressions 
Évaluation :
1

Elevator in facility is broken and according to Google review has been for awhile. Temperature control isn't great as it was 90 degrees inside and the poster reads "Kept between 45 and 80!", we have temperature sensitive electronics so this is an issue if not addressed. Tried to switch to a unit on a lower floor but got to the door and found it was locked and had a red tag stating the last person hadn't paid. Was told we would be switched back to our original unit but when we came back with our stuff two days later and opened the original unit, the alarm was set off because they had never switched us back. Overall just very frustrated.

Morgan P.  |  Online Move In 
Évaluation :
1

Only one set of move in doors. The parking lot leading to those doors was chaotic with trucks, trailers and U boxes everywhere. I literally couldn't get to the door to unload my truck when I informed an employee of this I was told to "just get in where I could." I got a refund and went to another storage facility. I would never recommend this facility.

MORRIS H.  |  Online Move In 
Évaluation :
5

This experience was great I was having a stressful week and the lady at the counter of check out was very helpful and when I questioned the tone line of the one way truck. She said no problems and said I can extend by a day or so at no cost. This was most helpful to relieve one of my stresses

Neil C. 
Évaluation :
1

I want to preface my negative remarks by noting that the check-in process at the start of my unit rental was actually very pleasant, all things considered. I saw first-hand the kind of rude and nasty treatment that poor customers can fling at employees, and I commend Skyler for handling a situation with an irate and vulgar customer with professionalism. That said, my experience trying to end my rental suggests to me that this facility has major problems, and I worry that Skyler, as the facility's manager, bears the responsibility. On May 31st, I emptied my unit and prepared to close out my rental. The line at the facility was very long that day, so I initiated the checkout through the U-Haul website. Part of this process called for the uploading of several photos (showing the empty, clean unit, the unit's number, the unit's latch, and so on), but unfortunately the website only allowed me to upload a single image. I picked the best photo available and uploaded that. When I called U-Haul to follow-up, I received an automated message telling me that my wait time would be longer than 60 minutes. With that in mind, I decided to trust in the online check-out process and assumed that my rental would be closed out within a few days. Instead, I started receiving reminders that an upcoming payment would be due. Anytime I tried to call the Rogers facility directly, I was redirected to U-Haul's national number. (I was later told by customer service reps and managers at other U-Haul facilities that the Rogers facility was likely redirecting all calls so as not to have to field calls themselves.) As before, my wait time was always extremely long -- 30 minutes at a minimum, and in one case, more than 2 hours. Every time I spoke to a customer service rep, I was told that my request to close out would be emailed to Skyler. In one case, a rep tried to reach Skyler by cell phone but received a message stating that Skyler's voicemail inbox was full. I eventually began receiving notices that late fees had been applied to my account, even though I had submitted my close-out request weeks before the end of my last pay period. Again, when I tried to reach the Rogers facility directly, I was redirected to the national customer service number and asked to wait for long periods of time to speak to a real person. Eventually a customer service rep gave me Skyler's cell phone number, which he said I had the OK to call or text. I experienced the same "this voicemail inbox is full and not accepting messages" recording; when I tried the number later in the day, I was redirected to that message quickly, suggesting the person on the other end was actively and purposefully rejecting my call. No one responded to my texts. Eventually I was able to find a time to make the 35-minute drive up to Rogers and caught the facility at a slow period. There was no one working the customer service desk at 2:30 p.m. that day, but I decided to wait; eventually, a woman who was either physically impaired or under the influence of unknown substances asked me if she could help me, and was able to close out my account and waive all remaining fees. In the end, this facility let an empty unit remain unlocked for almost two weeks, because its management is no longer answering phone calls, checking voicemails or emails, or responding to customers. If Skyler Zaage is still working at this facility, she is seemingly no longer keeping up with things. It may be that she is overwhelmed--I'm sure that it's hard to find and keep a full staff these days--but it's affecting customers. I have no desire to rent a unit or a truck from this facility anytime soon, and I will actively steer family and friends away from going there.

Joe A.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Misty H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMIE L. 
Évaluation :
5

Bill and josh from fresh movers helped us and we're great!

Oscar F. 
Évaluation :
1

Trailer leaked. Customer service at that location was terrible. Refused to acknowledge that it was leaking. Floor was dirty. 2 pieces of furniture was ruined. When I called to speak to a live person, I had a two hour wait. Will never use this location again

Charles O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Excellent service à la clientèle. Very friendly staff and return process was easy and simple.

Fred M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B. 
Évaluation :
4

S.O.

Walter B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

This wasn't our original pick up location but equipment w wasn't returned and the employees did their best to make it right, but the truck we got pulled badly, shook at high speeds, and was soo far out of alignment that the steering wheel was sideways while the wheels were straight

Kyle M. 
Évaluation :
2

Truck was dirty and the engine sounded like it was going to blow up.

Jeff W. 
Évaluation :
5

Skyler was a Great Representative of your Company.She did a Great Job start to finish

Jolly B. 
Évaluation :
4

Truck had previous users blankets and dolly in it. Also a couple of unloaded items. I hope I didn't get charged for that stuff because not mine. Overall good experience though.

Cindy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAT Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHIL R.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean K. 
Évaluation :
5

Awesome job guys!

James P. 
Évaluation :
1

Horrible experience. The truck was so loud in the cab I had to blare the music and I could still hear it over the music. The sound would get louder, the more I accelerated. The truck was not properly maintained, I've driven box trucks for years and this truck was not in proper working order. I even feel the truck wasted more gas than needed because of its improper maintenance. My ears hurt for days after the move. Why was the truck so loud in the cab? Why wasn't this fixed before being rented out? What if I was a 70 year old senior citizen with bad hearing? You guys would've killed me with that loud noise; it was horrible! Overpriced horrible experience, never using U-Haul again. I hope U-Haul as a whole plummets, your rates are insane. Makes me want to start my own hauling services it was that bad. No one should have to deal with that.

Noel B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dann I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce W. 
Évaluation :
5

Employee's were very friendly when we picked up. When we dropped off same day, the trailer was not checked back in by employee we gave it to. Next day we drove back in person to have it checked in because it had not be checked in and we couldn't get them on the phone. Employee who finally checked it in on Tues .was very friendly.

sarah F. 
Évaluation :
2

Elevator was broken. My father hurt his back pretty bad having to carry our stuff up multiple flights of stairs

Matt E.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
4

The staff here was friendly and fast. But Your app for self pickup does not work seamlessly …

Richard L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brenda Y. 
Évaluation :
3

Great staff. Super helpful. Broken elevator was a massive issue, however, as I'm a single mom who had to move her entire household belongings into a third floor level storage. Made things really hard. I get that repairs need made. Hopeful that when I need to start pulling stuff out the issue will be rectified

Annie C.  |  Premières impressions 
Évaluation :
1

I scheduled an appointment and paid to have a hitch installed. They couldn't do it because they had the wrong part, and they said it would be in in 5-7 days and I'd get a call when it was. 2 weeks later I called to ask when it would be in and it took 6 attempts with talking to representatives to schedule another appointment. The manager guaranteed she would call me if the part wasn't there before my appointment. When I showed up, they didn't have my appointment in the system, but when I mentioned the manager scheduled it, they fit me in. I asked the same manager if they had the part this time and she said she checked already and they do (with attitude). I dropped off my car and a few hours later, I got another invoice for 3x what I had already paid to have the hitch installed. Following that, I got a call saying they couldn't install my hitch because they had the wrong part. When I got there, I asked for a refund and they wouldn't give it to me because they didn't have it marked that it was paid. I was told the manager would call me ASAP. she never called. I tried calling the office 3x and finally on the last call, I was told I'll get a refund in 5-7 days. I've never said I'll never use a company again before - thank you to u haul for being my first.

Elise B. 
Évaluation :
5

Helpful, friendly, professional, and efficient. I was in and out very quickly and it was a pleasant experience.

James T. 
Évaluation :
4

The customer parking needs to be separated from the truck return lane.

John H. 
Évaluation :
5

Fast and easy pick up

traci W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Doug M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DELORES E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW Y.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Christy M.  |  Expérience générale 
Évaluation :
5

They were super friendly and super helpful they have an amazing staff

Terry R.  |  Expérience générale 
Évaluation :
5

Zkyler and her team went above and beyond there call of duty. I'm very appreciative of everything done for me. Thanks guys. God bless.

Ruth E M.  |  Expérience générale 
Évaluation :
1

Didn't store anything. She kicked us out. So we ended up losing all our possessions.

James G.  |  Expérience générale 
Évaluation :
2

I had reserved storage in Springdale and reserved a truck in ozark. When I picked the truck up, the storage building was "no longer available". So I had to reserve a different unit in Roger's, but still had to drive back to springdale to drop off the truck which put me over the milage. The woman on the phone was not very helpful and seemed very inconvenienced that I even called for help. Other than that everything else was fine.

TYLER H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth H.  |  Expérience générale 
Évaluation :
5

Great facility with friendly staff. Very helpful and accommodating. Skyler has a wonderful team and great store. I would rent here again in a heart beat!

Jenna W.  |  Expérience générale 
Évaluation :
3

The elevator is broken which makes moving heavy furniture more difficult in the heat. Going upstairs was not fun at all…

Sarah B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MORGAN M.  |  Premières impressions 
Évaluation :
3

The online reservation I had made was invalid due to the system not being up to date. This really put me in a bind and caused me to have to settle with a second level storage unit with no working elevator access. This was an unexpected inconvenience and ended up costing me more money and time.

Angelica Y.  |  Premières impressions 
Évaluation :
5

I can never remember her name, but the young lady who had the boot on her foot, she has always been so friendly and goes the extra mile to take care of me. She's a keeper!

M Shane S.  |  Expérience générale 
Évaluation :
5

Casey was a big help getting setup with storage unit. I didnt get the names of the staff members,whom assisted me this morning, but they both were very friendly and helpful. Keep up the excellent work!

THOMAS S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathy C.  |  Expérience générale 
Évaluation :
5

///

James H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebecca A.  |  Premières impressions 
Évaluation :
1

Hi I have a couple of issues with the referenced storage contract. First: We arrived at the UHaul on 8th Street in Rogers, AR on May28. Our plan was to unload the furnishing from the UHaul truck that we had rented into the storage unit that we had reserved in Rogers. Upon arrival, we discovered that the elevator did not work. Our unit was on the 2nd floor. As you can imagine, the task of moving furnishings from the truck to storage was increased exponentially. When my wife and I - who are both in our mid sixties - originally decided to help our daughter, we knew it would be a hard job, but we felt sure we were up to it. Had we known we would be required to: Load carts, Move loaded carts inside, Unload carts, Carry items one-by-one up two flights of stairs, Load carts again, Move loaded carts to storage unit, Unload carts again - we no doubt would have found a storage facility with working elevators. I'm not one to ask for something like this but it would seem that some compensation is in order. As we will be moving the furnishings from storage to our daughter's apartment, I respectfully and humbly request that you consider something in the way of moving labor. Second: Also upon arrival at the 8th Street UHaul storage, we asked if we could possibly get a larger unit. The lady at the desk (sorry, did not get her name) suggested that we get 2 units because she believed that the wider and less deep units that she suggested were easier to get things in and out of. That made sense to me but I specifically told her that I didn't want to be charged for 2 units - otherwise I would just get one unit that equaled the size of the 2 units that she suggested. We would just deal with the more difficult access of the one unit. SHE ASSURED ME THAT I WOULD ONLY BE CHARGED AS IF IT WAS ONE UNIT. Now I see that I will be billed for 2 units. I would appreciate it if the agreement that was made would be honored. Merci.

JEFFREY E S.  |  Online Move In 
Évaluation :
1

I reserved a truck online and when I tried to pick up my reservation I was unable to check in and was unable to get a truck the next day

Teeya T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHAN A.  |  Premières impressions 
Évaluation :
5

I want to put in a big word of thanks to Skyler Zaage. When I arrived at the location on Thursday morning, Skyler was dealing with an angry customer whose attitude and language became more and more disrespectful and inappropriate over the course of several minutes. When I attempted to intervene by asking the customer to adjust his tone, he began berating me with vulgarities and threats. Skyler maintained composure through all of this, eventually asking the customer to leave, which he did. I was impressed with Skyler's professionalism and level-headedness during this entire encounter.

Joe A.  |  Premières impressions 
Évaluation :
4

Great storage quality — unfortunately no ramp or elevator access to my storage unit.

PABLO S.  |  Expérience générale 
Évaluation :
5

Very awesome best experience ever!

Tony C.  |  Expérience générale 
Évaluation :
4

Often, the large sliding doors weren't unlocked which was inconvenient. I tried using the call button several times to talk to the office but it wasn't answered. I drove around and they walked to unlock but I think that should be done without customers asking. Yesterday was our final visit and the doors were still locked at 12:00. Someone should also go around the parking lot to clean, very littered. Inside wasn't terrible but could use sweeping a bit more often.

rebecca F.  |  Expérience générale 
Évaluation :
4

Skyler is always helpful and runs a great operation. After hours, allowing the large sliding door to open would be helpful, in the case of needing to move large items in or out.

NICHOLAS P.  |  Expérience générale 
Évaluation :
4

The only reason I'm not posting an Excellent review for this facility is because they had frequent issues with their elevator

JohnDavid O.  |  Expérience générale 
Évaluation :
5

Professional kind and fast service

Joy H.  |  Premières impressions 
Évaluation :
5

Staff are very helpful and friendly. Truck was newer, and that was a big plus.

BOBBI C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior h.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELLE G.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melanie F.  |  Premières impressions 
Évaluation :
5

Josh and Skyler go above and beyond in customer service!! I was very relieved to be doing business at this Uhaul facility!!!

Veronica J.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annette S.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keith D.  |  Premières impressions 
Évaluation :
3

I was told that I would have access to my unit up until 10 pm and I have yet to be able to get into it after 7 pm. I have called and called and no one has ever called me back from the location to get this fixed. I work long hours and can never get up there in person to get it fixed. Very very frustrating to not be able to reach the GM even after his number is posted everywhere. He is a very sweet person to deal with just need everything fixed.

Tanya L.  |  Online Move In 
Évaluation :
5

Joshua is faaaaaantastic! He was helpful and courteous. Thank you for making moving a little easier.

Mekenna S.  |  Expérience générale 
Évaluation :
5

Really helpful staff. Very friendly. But online when you index the hours it says closed all days of the week.

lauren f.  |  Premières impressions 
Évaluation :
5

Samantha was awesome! She was very friendly, professional, helpful, accommodating, and highly competent! The facilities were extremely clean and well-organized. I highly recommend this self-storage!

Joe S.  |  Premières impressions 
Évaluation :
5

Amazing staff working there! I'm sorry I can't remember specific names - rented there for almost 3 years - and EVERYone was awesome!!

Julie M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Calvin B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanette S.  |  Expérience générale 
Évaluation :
5

Josh was amazing he was so helpful. Had some hiccups in the beginning but he fixed it all and my time and inconvenience was well taken care of. Josh has the best customer service.

JANEL I.  |  Expérience générale 
Évaluation :
2

I was over charged for a unit for over 3 months. I was given the wrong unit # and was charged extra for something I did not want

Juan Q.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUAN T.  |  Expérience générale 
Évaluation :
5

Josh helped me select the right unit, unit location and made a great recommendation using the movinghelp.com app to get people to help unload the truck. I ended up using a company called Fresh Start and they did a great job. They showed up 15 minutes early. He made sure I could get them close together with close access to the elevator. Susana (I think that was her name. She has red hair and is very friendly) did a great job checking my rental in and answered my questions about the facility. I would give the facility 10 stars if possible. Thanks for the help!

Edward R.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda H.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly R.  |  Online Move In 
Évaluation :
2

Facility was clean. Staff was unhelpful and not at all confident in their answers/actions. The first 3 months i got charged late fees because whoever did the billing didn't know how to set up auto draft. Finally got that figured out. As I was cleaning out my storage building and terminating my contract staff was unwilling to listen. I told them I was moving out and the guy at the desk said clean out your room and we will come check you out. I cleaned out my room and called on the intercom, that guy asked me 3 times if I had cleaned out my room then said they didn't need to check me out and I had to go back up front. Train these people please!

Mark S.  |  Expérience générale 
Évaluation :
5

Every employee that helped me was very nice and helpful.

Kelly R.  |  Premières impressions 
Évaluation :
5

Just rented a 8x10 climate controlled storage unit yesterday for an upcoming move. Facility was clean, and staff easy to work with. Got our 1st month free when we rented a pickup truck! Thanks Uhaul. ww

Wilson W.  |  Premières impressions 
Évaluation :
5

I really appreciate how well and timely I was helped. Skyler was very friendly and helpful!

cody m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark H.  |  Premières impressions 
Évaluation :
5

Beautiful new facility very great staff

Mary S.  |  Premières impressions 
Évaluation :
5

The large sliding door is locked around 6:00pm. I understand that. But I arrived to unload after 8:00pm and could only access storage thru a standard door. I unloaded what I could and had to return the next day. So U-Haul promotes access after 6:00on but not convenient access.

RAYMOND S.  |  Premières impressions 
Évaluation :
5

I would use U-Haul again very satisfied

Antoinette D.  |  Premières impressions 
Évaluation :
5

Well lit. Secure. Very clean.

Donna W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kiyoki L.  |  Expérience générale 
Évaluation :
5

Skylar was outstanding, facility was clean and access was clear.

George V.  |  Premières impressions 
Évaluation :
2

It is ridiculous that you pay $400 for uhaul and then you have to buy specific locks that are conveniently located at the check out counter. I felt that uhaul was a money trap from the time we began. It was almost the same price to have a professional moving company move us.

CORY S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S.  |  Expérience générale 
Évaluation :
5

Outstanding service. Met our needs to a "T".

RONALD M.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandie G.  |  Online Move In 
Évaluation :
5

Good to work with... Thanks!

Daniel L.  |  Premières impressions 
Évaluation :
5

Very impressive storage facility

Olan D.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alyssa S.  |  Expérience générale 
Évaluation :
1

There's a sign that says we have access until 10pm but I am here at 8:16 pm and have no access. I have tried calling and texting the site manager for help atleast 10 times and even had U-Haul customer service try to get ahold of him. We have been moving stuff in all day and this was our last load and we needed to have everything in BY TODAY. Not happy.

Alyssa S.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom M.  |  Premières impressions 
Évaluation :
5

So far best experience.

poonam m.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

bill b.  |  Premières impressions 
Évaluation :
5

Excellent storage unit. Super friendly and knowledge staff. Je referais appel à lui.

Mark B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fralin B.  |  Premières impressions 
Évaluation :
5

this facility was excellent. but it was the second place we reserved which was terrible

Bo S.  |  Premières impressions 
Évaluation :
1

I did not get moved into this unit I could not get anybody at the location to help me that look to be what was like dried blood or something nasty in the floor of the unit so I ended up going to a different unit in a different city which is too small and I need to have to book two now so I need to make sure this is not going to be charged on my card and I am very very very appalled at the facility and U-Haul in general

Samantha J.  |  Online Move In 
Évaluation :
5

Skyler,Josh and Kasey make me want to travel the extra 20 miles to storage. They are helpful And very knowledgeable and suggest great ideas. My wife and I really appreciate them and their friendship.

Tyler L.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elva M.  |  Online Move In 
Évaluation :
4

Can never get anyone to answer the phone.

Adam M.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Chad D.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keanna A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley H.  |  Expérience générale 
Évaluation :
5

Super clean! Love the carts to help with the moving and elevator son convenient!

Karen A.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

keith c.  |  Premières impressions 
Évaluation :
4

Got our unit online. Would have been nice to see where our unit(s) was beforehand. Didn't realize that there would be an elevator involved. And our 10x20 was actually two separate 10x10's. But loved the carts being available.

Joanna S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

esalina s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bob B.  |  Premières impressions 
Évaluation :
4

We were told that we would have a 10x20, but it ended up that we were given two 10x10's. Good thing we didn't have anything longer than 10 feet to store. Would be nice if what you were getting was made clear at the onset of the process, not when we checked in that day. We were also unaware (until check-in) that we would be having to go up to the second floor with all of our things. That wasn't fun. However, on your behalf, there were carts to use and the elevator was big enough for 4 carts at a time, so that was nice. In hind sight, we would have much preferred to know that we were getting a unit on the ground floor, or at least had the opportunity to request one. So while everyone was nice, the facilities were clean and well lit, the carts were provided...having direct access (without going through sliding glass doors and up/down elevators for every trip) would have made it much better for us.

Joanna S.  |  Premières impressions 
Évaluation :
5

We recently moved to Arkansas, and the month of storage here was invaluable. We finally got moved in to a new house and got our storage unit cleared out, but there was a hiccup when I called to cancel our storage unit, and we were billed for another month, plus a late fee. I came in and talked to someone and the issue was cleared up immediately, and I didn't have to pay anything extra. Working with U-Haul has been the easiest and most convenient part of my move across country. I wish everything could be this easy and convenient. Merci.

BENJAMIN E.  |  Expérience générale 
Évaluation :
3

The facility is good. But we had a couple of issues with the alarm of the building going on during the night which is annoying and can damage hearing. We were not able to acomplish what we needed to do when we were putting things in the storage and then months later when were trying to move out we had issues with the elevator and no one was able to give us a time frame of when it was going to be fixed. We lost plenty of time getting things out through the stairs Instead. I won't use their services in the future because I dont really know what to expect.

Leticia R.  |  Expérience générale 
Évaluation :
5

Very good experience here!

Mark M.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jake m.  |  Expérience générale 
Évaluation :
5

Quick, easy, and convenient. What more could you want? Merci!

BENJAMIN E.  |  Premières impressions 
Évaluation :
5

Josh was super helpful, and came to check on us once we started to offload into our unit. The security feature wAs an added bonus, and unexpected.

jake m.  |  Premières impressions 
Évaluation :
1

Reservation on line was useless at store. Thought we were getting a10x15x10. Got a small entrance door and only 6' tall. Cannot get lg. items like couch down hall and into unit

Brian S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peggy b.  |  Premières impressions 
Évaluation :
4

Moved out 10 days into new month & had to pay for full month.

rose d.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

christain f.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY Y.  |  Expérience générale 
Évaluation :
5

Skyler and Skylar were both very good to deal with.

Brendan H.  |  Expérience générale 
Évaluation :
5

Skyler and her staff are awesome. Very clean, well lit facility.

Richard E.  |  Expérience générale 
Évaluation :
5

Skylar runs one of the best U-Haul and storage facilities I've used. She was friendly, as was her staff, and went over and above to make sure I had everything I needed. 100 % if what she told me was accurate and on time. I would absolutely recommend Skylar and her team if you need these types of services!

Steve A.  |  Expérience générale 
Évaluation :
5