Customer Reviews for U-Haul Moving & Storage of Rome

Évaluation :

5

Only needed unit for a couple weeks but thank goodness they had one available

Évaluation :

5

I am very happy with the service I received...the guy who was working there was so helpful and amazing!! I was not impressed with the drop off online service...I was there for over 40 minutes trying to get it to work but it would not load. Luckily for me (because to drop off by phone had an additional 50 minutes wait time) the guy who helped me had to stop back by because he had to do something and he helped me return the truck. Without him this review would have been completely different. Please let him know how much I appreciate him and give him a raise he deserves it!!!

Évaluation :

4

Only complaint was there was only one person working when I picked up the equipment and we were all waiting close to an hour in line.

Évaluation :

5

Excellent staff in Rome, NY!

Évaluation :

5

The Perry worker is a very good worker

Évaluation :

5

The gentleman was on point and well versed in hooking up the trailer and sending me on my way

Évaluation :

5

Employees were extremely helpful and knowledgeable. My experience using this uhaul was very pleasant. Great job!!!!

Évaluation :

1

I didnt even go 10 miles put 15$ of my money into the tank filled it more than it was when i picked the truck up and was still billed for 2 gallons of gas . worst experience ever

Évaluation :

5

The manager Stephanie is the best!!

Évaluation :

1

The truck was literally broken we had to return it and get a new one.

Évaluation :

5

No complaints

Évaluation :

5

The truck needs a runner board to help me climb into it.

Évaluation :

5

Staff was friendly and competent. a good experience

Évaluation :

5

Keep doing what you're doing

Évaluation :

5

Great service at the Rome, NY location

Évaluation :

5

clean the interior of the vehicle of any indications or sents of weed not appropriate

Évaluation :

5

the people that work there do a good job.

Évaluation :

5

Excellent service

Évaluation :

4

Need to have more (pick up trucks) they are in big demand here in Rome ny I rented one but had too have it back next day which I needed it for two days. Get more pickup trucks soon

Évaluation :

5

Great, quick service.

Évaluation :

5

Great service, quick and easy. Rented a trailer, backed up to it, they hooked it all up and I was on my way. Didn't even need to get out of the truck when I returned it.

Évaluation :

5

Quick and easy return!

Évaluation :

5

I found the vehicle to be excellent and the staff and facility to be very pleasant and helpful. Service was very efficient and swift and I would certainly recommend this company and location to everyone.

Évaluation :

5

Bradley was absolutely fantastic to work with. His customer service was second to none.

Évaluation :

4

Make it known that if you are an hour late to pick up the van, the next customer gets it. This location was able to bump me up to the next size van at no charge so it worked out just fine. Friendly staff and efficient service

Évaluation :

5

Very satisfied

Évaluation :

5

Stephanie Stovall, Should be U-Haul moving center general manager of the year. She is so very nice and polite and a wonderful wonderful personality. U-Haul at 244 Erie boulevard East Rome New York is lucky to have her.. she is awesome she makes it a pleasure to rent a pickup from U-Haul every time I go there. I think she deserves a raise a pay raise for treating her customer so nice.

Évaluation :

5

Absolutely the best experience. U-Haul made my day. From the moment I arrived, to when I dropped off my rental. Very professional and helpful. Everything available right there. I will definitely recommend this facility to everyone.

Évaluation :

4

Didn't have my size truck ready yet so they upgraded me to a larger truck for free. Truck was great quality, made moving a breeze. Fraction of the price of Penske, too.

Évaluation :

5

Rien

Évaluation :

4

Overall a very positive experience. The gentleman at the desk was very helpful.

Évaluation :

5

Stef is a great manager and was a pleasure to work with. Hard to find these good qualities in today's world.

Évaluation :

5

Nothing everything was great friendly and the manager Stephanie oh my out standing one of the best

Évaluation :

5

The girl working there is right on the ball . Excellent service!

Évaluation :

5

Not a thing, The wonderful woman that waited on me there, was so very nice and very professional she made the renting process very easy ... She is a Wonderful, asset to your company .

Évaluation :

4

Get some newer trucks. The old trucks are gas guzzlers that cost a lot of money and have zero extra safety features for someone driving them not too often.

Évaluation :

1

Rude started accusingnof using it for something else started callingnevey min brightening cops the manager just kept calling and going crazy I mean you can tell she's using drugs and needles I mean this place needs help isn't the only time this place has done this stuff. She was just using it my sister so she can move and all of a sudden she's making sure that she calls none stop. it was completely crazy and I would not recommend this location

Évaluation :

5

This U-Haul location is outstanding! I've used them two or three times every year for the past 4 years, and the customer service is always excellent. The general manager is extremely friendly and helpful. I would recommend going out of your way to go to this location versus others, for a guaranteed efficient and friendly experience.

Évaluation :

5

No improvements necessary

Évaluation :

5

Just top notch

Évaluation :

3

Customer service is less than ideal…apparently our reservation interrupted the front desk associate's morning date with his girlfriend who was sitting in the corner. Both seemed overly annoyed we interrupted their date.

Évaluation :

5

THERE IS NO NEED TO IMPROVE. POSSIBLY BUT I DON'T SEE WHERE

Évaluation :

1

I returned the truck at 19:15 only had for about 3 hours They charged me a fee for dropping after pickup which they never do or mentioned which was weird and I already paid 80$ for having the truck just to pick up a couch they have gotten outrageously high with prices on mileage 1$ a mile and all the extra fees they sneak in there that were not agreed upon! Will not be back

Évaluation :

5

Nothing everything was perfect

Évaluation :

5

this place is beyond perfect

Évaluation :

5

Nothing great dealership and great manager Stephanie

Évaluation :

4

I would ask for a refund on the blanket rental that I did not use!

Évaluation :

5

Trailer was pretty beat up even my young son made a comment about it. But it served its purpose.

Évaluation :

3

they told me my drivers licensce was too damaged. wasted my time ridiculous procedure.

Évaluation :

5

The guy who I worked with did a great job with showing me my options and setting me up with the perfect size storage room for my needs.

Évaluation :

5

Pick up and drop off was super easy and fast.

Évaluation :

5

The two young gentlemen I had was so amazing. So very respectful and thorough. Very efficient. I would recommend both again.

Évaluation :

5

Stephanie was awesome to work with. She was very helpful, friendly, and totally on her game. The truck was clean and equipped with everything that I needed, the price was more than fair. I would totally recommend this location in Rome NY to anyone local in need of anything that uhaul can provide.

Évaluation :

5

I am also sad to go! Stephanie and Dallas and the staff at this location are outstanding always going above and beyond to ensure the customers are cared for and feel welcome and like family. They take great pride in their work and it shows. If there is anyway they can be recognized for their effort corporate should do so. I will always recommend this location as lo g as they are there.

Évaluation :

5

The store was amazing but that national number I called to make the reservation was horrible!!

Évaluation :

5

Uhaul staff was very helpful and friendly.

Évaluation :

4

The unit I rented is a second floor unit that no one told me about as I was making the reservations on the telephone. It's very difficult to go up the stairs with heavy items. The Person on the phone quoted me the wrong price first time I called. There is a big hole in the ceiling of my unit that needs to be repaired so mice and spiders do not get into my unit. Stephanie was great!

Évaluation :

5

Thank you for helping me out in a pinch.

Évaluation :

5

You guys have the BEST MANAGER. SHE IS SO AMAZING EVERTHING I NEEDED .

Évaluation :

5

Thank you for helping me with the door!

Évaluation :

5

Stephanie was very helpful and professional. Highly recommend the Rome facility.

Évaluation :

5

The staff were very efficient and friendly especially the employee that was working when I arrived at this facility he went out of his way to help us out with transportation afterwards; he was also there on Sunday morning when I check out and again he was on point and extremely efficient 👍🏼👍🏼

Évaluation :

4

The hallways were well lit. To see inside my unit needed a flashlight.

Évaluation :

5

Stephanie is an awesome manager.

Évaluation :

5

Excellent management. Great people to work with. Storage alwaya safe and secure. Great customer service!!

Évaluation :

4

The reason I cleaned out my storage area was due to the price increase; I would of agreed upon $10 but $25 was to much for me.

Évaluation :

5

I can not say enough about the Rome NY Uhaul! They were all so professional , knowledgeable and kind. I had my storage for over three years and I spoke with many of the employees over that time. I would like to give a special thanks to Stephanie. I become really sick one day in July of 2019, before Covid, it changed my life forever! To this day no one knows what exactly I caught, but to this day I struggle with side effects. I went through some tough patches were I was home for a week here or there effecting my pay checks. Stephanie would always call with a smile in her voice and ask when I might be able to make a payment. Sometimes I would say next week and sometimes it would be next month. I never lied about when I would be able to pay and I always paid at the time stated. She never judged or made me feel less than and it is something I really appreciate!! Kudos to her and her team for their professionalism! Thank you to team Uhaul. Grateful Tammi Cowen

Évaluation :

3

The "climate controlled" units are freezing. If you need real climate control go elsewhere. I have had real climate control and this is not it ☹️

Évaluation :

5

Love The Lady With All The Pretty Make up .

Évaluation :

5

Dallas was very helpful and nice.

Évaluation :

4

The only downside od that my rent went up several times. Once a year with inflation, I can understand but at one point, it was raised 3 times in one year.

Évaluation :

1

The same move in date was the same as my move out date . The roof was leaking in the storage unit they wanted to give me , poor customer service , when I mentioned the leak they didn't care to go look at it . I will make sure to post on all social media regarding this place and not to rent from here.

Évaluation :

5

The unit work PERFECT for our short term needs. Thank you!!!!!!

Évaluation :

5

The lady i dealt with at Rome uhaul was very helpful and courteous. I would use this location again.

Évaluation :

5

Great service, clean facility and the staff was always friendly and helpful when needed.

Évaluation :

5

The staff was helpful curteous and kind.

Évaluation :

4

I ran into financial problems and you guy created a buyout price that I was able to afford to keep my storage and I really appreciated it.

Évaluation :

1

The storage contacted me that they were going to be putting a new doors. I requested that I'd be called. So I could be present. I did not get a call. I gave them my key. Gave all my telephone numbers

Évaluation :

5

They went above and beyond to get me a storage unit that fit my needs. Everything was done in a quick but effective manner.

Évaluation :

4

very good customer service

Évaluation :

5

Facility was everything we needed. Very clean and nice.

Évaluation :

5

Great job

Évaluation :

2

Reserved a unit days in advance but it was given away got stuck with a large closet sized unit that fits no more than seasonal storage so was left to find additional storage elsewhere

Évaluation :

5

Excellent customer service.

Évaluation :

5

There was some flooding with heavy rains, so make sure you set stuff up. I had a great experience w/ them in truck, trailer, and storage room rental. Also did U-Box.

Évaluation :

1

Was told by the manager the storage units haven't been renewed since 1962. That being said very poor design . Horrible experience

Évaluation :

3

na

Évaluation :

5

none

Évaluation :

4

Service was good had no problems .. It made a bad situation easilier

Évaluation :

5

Thank you for making my move so smoothly.

Évaluation :

5

Stephanie was our sales girl. She was knowledgeable, efficient and friendly. I would definitely go back here in the future.

Évaluation :

5

The staff was always willing to help you and accommodate you. We need to down our storage unit I went to talk about a smaller unit they found for me on the same day. Very helpful staff!!

Évaluation :

5

Great service

Évaluation :

5

Everyone was very helpful while I was using UHaul!

Évaluation :

5

Friendly and helpful services. Very clean place.

Évaluation :

5

I've been dealing with Uhaul the last couple years & I'm very satisfied with the staff & their kindness.they are awesome & the prices are beyond reasonable.

Évaluation :

2

This Uhaul did not work the dome light, the U-Haul was extremely dirty.

Évaluation :

5

Satisfied

Évaluation :

1

This is the second time(and last) time I will do business with your company. I called my local uhaul in Rome to reserve a storage locker and did not know I was talking to the call center. They inform

Évaluation :

4

Too many price increases.

Évaluation :

2

Very unhappy with final transaction with new manager. Rude cocky condescending. 3 yrs with Uhaul, will NEVER do business again. Will post to all social media. Will tell all friends to deal with differ

Évaluation :

5

the persons at the counter were VERY helpful and on top of things .....Thank you

Évaluation :

5

Store manager remembered I mentioned needing TV boxes and personally called me when they came in. Outstanding, personal service, greeted me evry time he saw me at the storage facility.