Évaluations des clients U-Haul Moving & Storage of Roseville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Roseville

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Stephen M.
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The best part is when I returned the trailer. Brando Crawford was extremely nice and helpful. It is the people that really make a business. I checked out equally well, again Viola was very good. The online web services needs some work though. If everything works then it was a very smooth operation. However, there were way too many obstacles to make my experience smooth. Ultimately I was able to manage it. The yard needs paving or smoothing.

Tina F.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

MARSHALL D.
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Le client n'a pas laissé de commentaire.

Jeffrey C.
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Le client n'a pas laissé de commentaire.

STEVE N.
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Le client n'a pas laissé de commentaire.

LESLIE K.
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Le client n'a pas laissé de commentaire.

MAUREEN L.
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Le client n'a pas laissé de commentaire.

Mark A.
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Le client n'a pas laissé de commentaire.

BRENDA P.
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Your app doesn't work. It doesn't allow me to upload pictures from my phone rendering the self check feature useless.

KIMBERLY G.
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Customer service was great

ANTHONY I.
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Le client n'a pas laissé de commentaire.

MICHAEL V.
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Le client n'a pas laissé de commentaire.

CONNOR L.
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Le client n'a pas laissé de commentaire.

Shirlyn G.
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Thanks!

art P.
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Le client n'a pas laissé de commentaire.

JAMES H.
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Everything went smooth with no hassles, easy in and out service, you got it down to a science. Great job.......don't change anything!

John M.
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This location needs new T-1-11 siding, before the city comes out with a stop work order.

MARIA B.
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Le client n'a pas laissé de commentaire.

DOUGLAS P.
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The employees at UHaul Wills Rd. Roseville went above and beyond any call of duty to get me through a few rough days. For that I thank them.

MONIKA W.
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When I originally made the reservation I explained that I would be in a different town. I hadn't realized that it was booked in-town and needed to be a shared agreement. In the end this was a very nice facility and I appreciated the last minute booking for me in order to move a couch. Thank you

ANTHONY D.
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Le client n'a pas laissé de commentaire.

DANIEL P.
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Would be nice if you could check everything online and not wait in line...

SANDOR H.
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They are doing a good job,nice customer service,clean,maintained trailers,trucks.

STACY B.
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Le client n'a pas laissé de commentaire.

DENNIS L.
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Le client n'a pas laissé de commentaire.

Kari W.
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I was scheduled for a 6am pickup. I spent 30 mins walking all over two large parking lots looking for the van I rented with no avail. I had to return an hour later when the offices opened to then be told where I could find the van. My van was parked in a third, small lot BEHIND a building. I should have been told about the hidden location prior to pick-up or my van should have been moved to a more obvious location.

Justin W.
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Guy who checked us out was friendly and made it easy to return vehicle

WILLIAM C.
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Le client n'a pas laissé de commentaire.

LYDIA M.
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Le client n'a pas laissé de commentaire.

Christopher B.
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My reservation was cancelled while I was literally standing in a half hour line. I had checked in online. Unacceptable

Jarrell K.
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Unsanitary truck, the truck fuel guage was below empty and I didn't get a receipt before or after because the copier was broke. Get it together around there

JOHN M.
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The office needs to be cleaned up.

JASON L.
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I've rented from this location at least a dozen times over the last 15 years and never had any issues. Currently this location is run by children who overcharged me $950 for $108 charge. Meanwhile they tell me it takes 5 to 7 business days to receive the money back they fraudulently charged me.

Antonio O.
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Le client n'a pas laissé de commentaire.

Bill H.
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Really good employees. Michele Gonzi the manager is great with customers. She is very helpful.

Phillip G.
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A little confusing since it was my first drop off but not bad

Eric E.
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Thank you!

RONALD L.
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Uhaul as a company can advertise more clearly: $19.99* Per day +mileage fees

Nicholas R.
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Great service

James E.
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The young woman who signed me out and was professional, knowledgeable, friendly, and efficient. Great job.

SANDOR H.
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Le client n'a pas laissé de commentaire.

RICHARD H.
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Grade and pave the lot. Numerous pot holes and a little rough. Overall, a very delightful transaction. The employees were great. Keep the good work.

CATHERINE T.
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Inside van clean. Outside very dirty. Friendly. Helpful.

JAMIE R.
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The truck was filthy and Covid guidelines clearly aren't being followed. There's no way the cabin of the truck had every been wiped down. I wiped it and the rag was brown and there were dirty finger marks all over the steering wheel, door, and radio. DISGUSTING!

Beth M.
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Le client n'a pas laissé de commentaire.

GIUSEPPE A.
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Le client n'a pas laissé de commentaire.

CLARENCE N.
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Wills Rd crew in Roseville is exceptional. My comments are provide more education for after hours, mobile check in. I never use the mobile device, location services feature. So it took me a while to figure out how to ALLOW location services to finish checking out. Last comment. Please put the “put keys in drop box before customers hit SUBMIT to finalize transaction. I mistakenly hit SUBMIT and then locked the truck with keys in the truck. Then I read “put keys in drop box” message. This would help guys mainly, lol.

David B.
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Le client n'a pas laissé de commentaire.

PETR Z.
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Parking is bad.

R M.
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It was very busy at the Willis St. location when I rented a motorcycle trailer. However, everyone there was extremely pleasant and professional, moving me and the crowd through quickly and smoothly. They were particularly patient with that one customer who kept changing his reservation (me... sorry!).

Matthew N.
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Quick and easy drop off. Thanks!

DIANA S.
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Very nice employees and great customer service.

Darryl F.
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Great

LINDA C.
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The vehicles cle assigned should not be buried behind other vehicles.

RANDY K.
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Having the ability to return a vehicle was nice, but not in the rain. Having a covered area to return the vehicles would be great.

Anthony A.
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The young girl was running 3 computers and did an amazing job.

Daniel S.
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Le client n'a pas laissé de commentaire.

Bob E.
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Le client n'a pas laissé de commentaire.

BRIAN G.
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Le client n'a pas laissé de commentaire.

JULIE I.
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All staff that helped me were excellent!

Harlan G.
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Le client n'a pas laissé de commentaire.

DAVID K.
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Everyone was friendly & helpful, from pick up through drop off. The truck was just right for my moving job. I can't think of any improvement suggestions. My experience was a homerun! Thank you!! ~Dave

TITUS M.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

IGOR B.
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!!!!!!!!!!!!!!!!!!!!!

Lillian L.
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Le client n'a pas laissé de commentaire.

Craig T.
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Le client n'a pas laissé de commentaire.

JUDITH K.
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I would advise giving some customer service training to your in office personnel. They seemed quite short when dealing with the customer. When turning my U-Haul in, I dealt with a wonderful young man who went above and beyond to make me feel valued as a customer. However, between two office visits, and two phone calls, the female personnel were short, rude, and wrong! When they went back to check the records, they had made the mistake. I do not appreciate getting calls when my truck is full and I have two days left and they tell me I have to be there now to turn in the truck! Check your records first. Don't pull the rug out from someone who is homeless, and has everything they own in a truck, trying to find a port to land in. Although the equipment was great and the price is fair, I will not use Uhaul again.

JAMES H.
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Always long lines here pickup and drop off. I had to call and ask for my receipt 2 hours after returning. I was on hold for 15 minutes. Trucks usually dirty. I don't care about that if I am not held responsible. Good thing is there are trucks available here and convenient to interstate. Courteous staff when finally your turn in line.

STANLEY B.
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Le client n'a pas laissé de commentaire.

Mark C.
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Fix your outside wall Next to fuel pumps.. And if i have to wear mask then All your employees must wear masks. The Gentlemen to took my rental in Was very courteous. People inside need a little work on manners And a reminder of customer service! Attitude adjustment. Thanks again

SANDRA W.
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I had a great experience picking up and dropping off the truck rental. The front office was awesome and everyone that works there, very nice, professional and helpful. Thank you!

Kevin G.
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Le client n'a pas laissé de commentaire.

David C.
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Le client n'a pas laissé de commentaire.

Karen D.
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Le client n'a pas laissé de commentaire.

TANNER F.
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Le client n'a pas laissé de commentaire.

Richard A.
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Le client n'a pas laissé de commentaire.

REBECCA P.
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Le client n'a pas laissé de commentaire.

Mitchell V.
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It was very busy when we arrived, but the lady behind the counter and Nick outside made sure we were attended to promptly. That was appreciated.

NATHAN C.
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Le client n'a pas laissé de commentaire.

JOHN B.
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Wait was too long at the beginning When I returned my vehicle we were in line and worker asked us to stand by our vehicle but didn't serve us in the order we were in line- which was very annoying

NICHOLO A.
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This location was great and they accommodated me since my original reservation at a different location (Security Public Storage on Galleria Blvd, Rsvl, Ca) was messed up. I had reservations at the previous place for 6:30am pick up and after several failed attempts using the U-haul app, and 2 conversations with customer service, I was finally able to get a cargo van at the second location which I picked up at 8:30 am. They saved the day that the other place almost ruined.

ANTHONY B.
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Le client n'a pas laissé de commentaire.

KIMBERLY R.
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Very happy with my experience at this facility. Everyone working there was professional and efficient.

ALI F.
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Le client n'a pas laissé de commentaire.

JOSEPH M.
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Le client n'a pas laissé de commentaire.

JAMES B.
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Good job to all

Robert W.
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This cargo van was terrible. The oil light was on the whole time. Was told by staff to ignore it. Ride was terrible. Steering loose and suspension was horrible.

John B.
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Staff is always very friendly and helpful. I have rented here many times.

Stephanie C.
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Le client n'a pas laissé de commentaire.

WILLIAM M.
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great customer service as usual

ROSE S.
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The service was good and you guys were very polite

JAMES H.
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Excellent service and product all around. Thank you

WESLEY D.
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Easy pickup, the trailer pulled very well, and performed well.

abdullah A.
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Le client n'a pas laissé de commentaire.

JOHN V.
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Le client n'a pas laissé de commentaire.

Miles C.
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Le client n'a pas laissé de commentaire.

Shane D.
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Great job!

ROBERT N.
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Came in and rented 1 more day paid for it in cash, cashier did not input the amount i paid so when I brought it back , showed i still owed, after about 35 minutes, it was fixed.

Jim C. | Expérience générale |
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Everyone was helpful and friendly

Kevin T. | Expérience générale |
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I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Georgia V. | Expérience générale |
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I did not see the facility as my u boxes were delivered to my house, but everything was great

claire r. | Expérience générale |
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I got exactly what was expected and paid for.

Srinivas M. | Expérience générale |
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friendly and helpful staff.

Harry P. | Expérience générale |
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Thank you

Stan H. | Expérience générale |
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I never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH

Non reviews have been submitted for this location.

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