Évaluations des clients U-Haul Moving & Storage of Roseville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Roseville

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Jeffrey A.
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Le client n'a pas laissé de commentaire.

Kimberly W.
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The location is fine. The truck was not good. I could not adjust the seat AT ALL. And the mirrors were so hard to get right. On the plus side, it did get better gas mileage than I expected.

Travis M.
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Very bad experience overall. To much to even try to begin to type out. Problem with the original reservation and had to move to another. Problem with your $50 reservation guarantee policy. Very rude customer service on two of the calls I made. Third call was more helpful. Was issued a $50 credit but never received. And am being over charged for mileage that I pre-paid for. Causing me to have over $75 in and fees on my bank account and causing a return payment on my auto loan because the money for that payment was automatically taken out by you without notice or authorization. Causing another $15 bounce payment with chase.

Amiee N.
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Le client n'a pas laissé de commentaire.

volki F.
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The biggest issue is customer service or honestly the lack there of. The experience at that location is worse than going to the DMV on a Friday afternoon.

RENN E.
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Le client n'a pas laissé de commentaire.

JOHN C.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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Le client n'a pas laissé de commentaire.

William H.
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truck needed motor mounts or a big fix on tires. it was a very jerky ride/driving it.

Carol F.
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Clean the camera lens to stop the incessant warnings, make the parking break easier to release, tell customers where the gas door is, include the manual in the glove box and have more staff at peak hours.

James T.
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Le client n'a pas laissé de commentaire.

BOYD D.
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Le client n'a pas laissé de commentaire.

Darren T.
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Le client n'a pas laissé de commentaire.

JUDY H.
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Paved yard

Richard P.
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This location was VERY busy but your folks did a great job and had a good sense of humor. They were also very efficient and kept things moving forward. Will rent from you again.

Christopher K.
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Le client n'a pas laissé de commentaire.

Kevin S.
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Le client n'a pas laissé de commentaire.

Richard T.
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Le client n'a pas laissé de commentaire.

Marc G.
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Easy scheduling and adjusting on line. Eqipment was is great condition. Polite assistance from pick to drop off Marc

Tyann R.
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Le client n'a pas laissé de commentaire.

Ronald B.
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Le client n'a pas laissé de commentaire.

Charles B.
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Well done!

Richard A.
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Le client n'a pas laissé de commentaire.

Richard A.
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Le client n'a pas laissé de commentaire.

DOUGLAS N.
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I have rented from several Uhaul dealers and this is location is the best so far. Thanks for your help Wills Rd Uhaul folks!

Ramon O.
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Le client n'a pas laissé de commentaire.

CLIFFORD I.
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Michelle was excellent!

Glenn P.
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very prompt, efficient service... especially with advance check in on line.

Eric C.
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Le client n'a pas laissé de commentaire.

Lawrence L.
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Le client n'a pas laissé de commentaire.

Mark E.
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Le client n'a pas laissé de commentaire.

Daniel O.
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none, everything went as planned

James S.
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Truck ran fine but no interior light, and it was dirty. The back, where all my furniture and beds were transported, reeked of weed. The mileage was about 5-6n mpg not the 12-15 we were told so it cost $80 to go about 125 miles total.

William H.
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Le client n'a pas laissé de commentaire.

Jacob K.
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Excellent experience, as always!

Jeffrey C.
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Le client n'a pas laissé de commentaire.

DANIEL S.
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Didnt have my reserved item. Charged me walk in price which was $5 more than my online reservation. Said I picked up a trailer on 10/29 which I didnt. They gave my reservation to some woman named Julie i dont know. I keep getting receipts for Julie's pick up. The response from staff to rectify the issue was very poor. Horrible customer service. I wont be back.

john V.
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Staff was very nice and prefessional.

Ronald A.
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While the location was good, your mobile app is a complete and utter waste of time. It repeatedly failed. The location clerk confirmed that this was a normal occurrence in their experience.

Michelle H.
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Le client n'a pas laissé de commentaire.

JAMES R.
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Dirt lot. Dusty and dirty....must be a mess in the rain.

troy K.
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Le client n'a pas laissé de commentaire.

Terina S.
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Very organized and very helpful and very fast

Alan O.
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The staff is friendly and professional. I've used the Roseville facility 3 times this year and received first class service. Thanks!

Jeffery D.
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Brittany and Nick were fantastic! We rolled in just before closing and they worked quickly and efficiently to take care of us and ensure we had the right equipment. 5 stars for both of them!

WILLIAM C.
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Great service

Mitch B.
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The gentleman helped me back the trailer in, and was very kind and understanding of my inexperience in doing so. In and out very quickly.

Ashley M.
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There was a delay with getting my truck at the initial pick up time, and an accidental charge for going over due to that delay, however it was quickly and promptly taken care of. I was very impressed with the customer service and appreciated the diligence of the staff.

CRAIG G.
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Le client n'a pas laissé de commentaire.

Kyle L.
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Le client n'a pas laissé de commentaire.

James I.
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Truck dirty. No cruise control on vehicle. All 12 volt outlets no working. Loud cab. Dated vehicle.

Sharon K.
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Le client n'a pas laissé de commentaire.

Max N.
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Le client n'a pas laissé de commentaire.

John F.
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Le client n'a pas laissé de commentaire.

PATRICK B.
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Have Michelle on a Date with me

John M.
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Le client n'a pas laissé de commentaire.

kevin J.
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Fast, efficient and courteous service.

MICHAEL D.
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Le client n'a pas laissé de commentaire.

Andrew F.
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Le client n'a pas laissé de commentaire.

Jordan B.
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Order was cancelled after the "pick up window" was missed. Reservation was for 12 hours, so it is hard to imagine how the pick up window could be cancelled after 1hr (92% of reservation remaining). No clear rules regarding pick up after reservation time. I will never use Uhaul again.

Michael L.
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I always love coming to this location. Great staff that's always helpful. This location seems to always have either a trailer or truck on hand for me to rent. Great equipment.

Christine T.
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When the truck was inoperable due to dead battery, it made it impossible to finish my move on time. I felt U-haul should have compensated me for the time I had to take off of work due to having to finish the move the next day after the truck was repaired. However, uhaul did nothing.

MARK H.
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Great experience.

JANELLE J.
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Helpful and friendly since I was exhausted having to drive the extra hour and wait a lengthy time to pick up that morning.

reginald B.
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Sanitize well the trucks. Make sure it doesnt have any smell. Please clean the vehicle well.

MICHAEL P.
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Le client n'a pas laissé de commentaire.

Richard A.
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Le client n'a pas laissé de commentaire.

Mathew R.
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Gas gauge was super inaccurate

John F.
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Le client n'a pas laissé de commentaire.

Keith K.
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I brought the trailer back but did not get checked in, so two day later they called me and ask if I was being back the trailer. What the hell.

MARY M.
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Le client n'a pas laissé de commentaire.

Andrey S.
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Le client n'a pas laissé de commentaire.

LESTER D.
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I went out of my way to make sure the location I was given had the trailer I was renting since the last time I rented a trailer the location didn't have it and it cost me two hours of scrambling to get one. Lo and behold, I take the day off work, show up at 7:30 AM and no trailer. So instead of paying 40 dollars for a trailer and driving my own truck I rented a truck which they did have for 275 dollars. Tires on one side were so bald I feared they would blow. Thankfully they didn't. Truck was noisy, 121000 miles and showing it. I'm going to rent from some other company next time. The staff at this location was very nice, and that's the only thing about the rental that was good.

James A.
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Le client n'a pas laissé de commentaire.

Tamara D.
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Le client n'a pas laissé de commentaire.

Christopher L.
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Le client n'a pas laissé de commentaire.

Philip T.
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They helped mt right away

James M.
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Great customer service

Terrence D.
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The associate that helped me was named Nicolas. He was extremely helpful, courteous and handles himself the staff and customers with great poise and attentiveness while the system was down and didn't loose his cool while fielding issues. I was impressed by his control of the situation and ability to handle a difficult public while remaining professional, friendly and sincere. This is less common today and it was impactful that he carried himself in such a manner.

patrick B.
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Any Rental should be cleaned prior to re rental , especially in today's World . I'd probably look elsewhere next time . Girls in office were easy on the eyes , that was pleasant !!

Hank N.
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Le client n'a pas laissé de commentaire.

Gregory L.
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Le client n'a pas laissé de commentaire.

Max N.
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Le client n'a pas laissé de commentaire.

David A.
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This is the only location I choose to use... its the best!

Kelly C.
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Le client n'a pas laissé de commentaire.

GEORGE M.
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Le client n'a pas laissé de commentaire.

Dustin S.
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Le client n'a pas laissé de commentaire.

Kristy C.
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Was told it would fit a queen and it didn't. Apparently if u go in diagonally then and only then does it fit. We had to send a friend down to Bay Area to get queen mattress. Also truck was dirty. Prior week when I rented it smelled like horses. Will not rent again from uhaul.

JAMES T.
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Le client n'a pas laissé de commentaire.

andrew M.
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There was dog hair in the cab. Also, there was an old apple on the floor. More importantly, the alignment of the vehicle was off. The steering wheel needed to be at 11 o'clock to go straight and the vehicle also pulled hard to the left. Driving it for 2,000 mi this way was not always pleasant. It seems a refund of around $500 would be fair. I did call roadside assistance early on in my trip but they said it would take at least a day to fix. Besides this, the vehicle drove great and didn't have any issues the entire trip.

MARIE V.
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This is not for an improvement. This is a thank you. Your attendant Viola was kind, considerate and over all very professional. We greatly appreciated her attention to detail. Thank you Uhaul for another smooth moving experience. We will be using you again.

JESSERAY N.
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The location was a bit run down. The girl at the counter was super helpful. The uhaul itself was so dirty. The a/c didn't work over 40 mph and the uhaul issue I have is that I reserved a trailer and truck. The day comes and it's not available. Which makes me drive out of my way over 40 miles to get the truck and trailer and still payed over $100 more that I was quoted. It's bullshit I do not recommend your services to anyone. Fuck y'all.

Stuart B.
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Unfriendly staff, lack of friendly customer service! No explanation around how I was billed until I specifically asked (money that is held vs billed).

GARY G.
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I felt uncomfortable having the Rental Agent taking a picture of both front and back of my Driver license with, what looked like a personal cell phone. I worry about identity theft. Does this get erased at some point.

donna B.
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Le client n'a pas laissé de commentaire.

RANDALL M.
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Le client n'a pas laissé de commentaire.

LARRY W.
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Le client n'a pas laissé de commentaire.

Gregory B.
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competent and well trained staff

DEAN A.
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Waited 20 minutes in line, only 2 employees working everything! Trucks , were not inspected well, I had more damage on my truck than it showed on my rental agreement form. He basically handed me the keys and said, "there you go." Then went back inside. I had to go back inside, where he was helping another customer, I told him the problem, that there was more damage than listed, he said take pictures of it too document what I was telling him about.

DEBRA V.
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Le client n'a pas laissé de commentaire.

Jim C. | Expérience générale |
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Everyone was helpful and friendly

Kevin T. | Expérience générale |
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I took receipt of a Uhaul Box and did not visit the site, however the team was excellent on the deliver and pick-up. Communications were GREAT and the team was very friendly. WELL DONE.

Georgia V. | Expérience générale |
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I did not see the facility as my u boxes were delivered to my house, but everything was great

claire r. | Expérience générale |
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I got exactly what was expected and paid for.

Srinivas M. | Expérience générale |
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friendly and helpful staff.

Harry P. | Expérience générale |
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Thank you

Stan H. | Expérience générale |
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I never set foot on the Roseville facility, but I dealt with Kyle on the phone several times. He was friendly and very helpful. I had talked to, I believe 3 different people. give Kyle a raise! SDH

Non reviews have been submitted for this location.

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