Le client n'a pas laissé de commentaire.Cameron G. | Online Move In
Customer Reviews for U-Haul Moving & Storage of Round Rock
Pour nous contacter
Round Rock, TX 78681
Services dans cet établissement :
- Lun - Jeu : 7h am à 7h pm
- Ven : 7h am à 8h pm
- Sam : 7h am à 7h pm
- Dim : 9h am à 5h pm
- Inspection gratuite du remorquage
- Propane payable à la pompe
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Takes a lot of time to talk to a rep.James R.
Le client n'a pas laissé de commentaire.Don L.
These guys are normally polite. For it being such a busy location, they do pretty well to get people squared away.KYLE M.
Le client n'a pas laissé de commentaire.Laura S.
Signed up online. And and got the truck and nothing flat. Used it cleaned it up brought it back and turned it in and it was all done with everything handled online. No problems whatsoever. Friendly clerks.David E.
Le client n'a pas laissé de commentaire.Jeffery S.
Drop-off was a breeze and I didn't even have to go inside. The streets around the location were under construction so bigger/better signage as to entrances would have been helpful. Drop-off was simple and quick!Kelly R.
Have the employee show more interest in you as a customerJAMES W.
Le client n'a pas laissé de commentaire.LEVI K.
Le client n'a pas laissé de commentaire.PAUL S.
Staff smelt like weed and were very rudeShelby S.
Le client n'a pas laissé de commentaire.david V.
Le client n'a pas laissé de commentaire.CARL H.
Everyone who assisted with this rental deserves a raise! Such amazing customer service and assistance with the trailer.NICHOLAS M.
Le client n'a pas laissé de commentaire.Jose C.
The staff went out of their way to help us.JUAN M.
Le client n'a pas laissé de commentaire.RAJEEV K.
Le client n'a pas laissé de commentaire.Autumn H.
I really need to find the contact info for the owner and manager of this location. Reggie is amazing. He needs a raise and all of the Kudos. I rented a storage unit, and then two trailers to move a couch both in and out of said unit a few weeks apart. Reggie helped me with all four transactions (trailer rental, storage unit rental, trailer rental, again, and checking out of the storage unit. He was professional, personable, fast, and accurate each time. They were insanely busy on the last two transactions (both on the same day) and he was handling all of the customers with amazing patience. He even saw me in line, called me by name to ask what I needed, and was able to check me out while waiting for another customer to discuss their situation. Reggie is a HUGE asset to your organization and needs to be recognized for his actions.Kristine B.
Le client n'a pas laissé de commentaire.Katya T.
What can you say about Round Rocks finest. Start with great. Then end with laughs. That's what you say. Then bring in the big heavy hitters like perfect check in with prompt final receipt. Thats about par with this location.Jacob W.
Make sure alignment is good on all vehicles, it was constantly pulling right and made driving feel pretty unsafeHenri H.
Only used the truck for 11 hours/ not due back for 1,5 days ( no credit )SILAS R.
Location has a very warm welcome!!!! Employee helped me with a transaction that was a purchase item but should have been a rental purchase. No improvements I witnessed with my second transaction or contract with this Uhual locationDESIREE J.
the person at the location made me feel uncomfortable, embarrassed and then angry.......he is a Spanish person and began speaking to me in Spanish fully......I did not understand him, he continued and even made motioning gesture to the pic on the board behind him.......then all of the sudden spoke to me in full English..... like some kind of joke....I am a white male and felt very racial made fun of......so no I would NOT recommend this location to anyone to have that kind of experience.......also there were two other employees that just let him go on with this kind of behavior so it really make me wonder if this is just a normal unprofessional type thing that goes on at this location.........training training trainingJohn R.
Le client n'a pas laissé de commentaire.Aaron S.
Le client n'a pas laissé de commentaire.MIKE S.
Easier way to get off the U-haul property, for merging into traffic on busy 620 highway.FRANCES D D.
Friendlier staff. All the staff at last four locations were not customer centric focused.Walter L.
Saw all the good players today, Reggie, JJ, ray ban Sam, and of course the nice box collaring lady with pleasant conversation! Always on point.JACOB W.
Le client n'a pas laissé de commentaire.AMANDA R.
Le client n'a pas laissé de commentaire.TERRY H.
Le client n'a pas laissé de commentaire.Marco V. | Premières impressions
Le client n'a pas laissé de commentaire.BRIDGETTE M.
U-Haul system was â€œdownâ€ nationwide. I was forced to use alternative. Totally unacceptable.THOMAS N.
Le client n'a pas laissé de commentaire.REBECCA S.
All was fineKENNETH P.
Le client n'a pas laissé de commentaire.OFELIA M.
Auto transport rented was not functional. one tire went flat ,my brother fixed it, then one more tire tore completely a few hours of drive.this posed danger to them who had 3 children under 12 years old. Please make sure all rental equipment is in good condition.AARON L.
I LIKE REGGIE HE SPENDS TIME TO SEE WHAT THE CUSTOMER NEEDS AND WHAT BEST MEETS THE NEED AND SUGGEST WAYS TO SAVE MONEY . I WILL DEFINITELY GO BACK AND RENT AGAINDee J G.
Le client n'a pas laissé de commentaire.Clyde D.
Great customer service ðŸ‘mervin J.
Motorcycle carrier experience was great. Reggie was awesome to work with.Anthony P.
Le client n'a pas laissé de commentaire.FRANCISCO D.
I want to especially thank the gal and guys who helped me when I returned the truck. It was closing time and they took the time to help me check the cargo van back in. They all were very helpful and I won't forget them. They made a positive impression on me. Thank you so much!!!ANNETTE L.
When I returned the uhaul the service person was rude. He treated me with disrespect. Not going to this location againCHAKRAVARTHY K.
Best Drop off ever their was a Uhaul employee waiting for me and mediately un hitched the trailer I asked if I needed to go into the office to take care of paper work and he said no i want you to get truck and enjoy my day and the invoice would be sent shortly. Perfect!Matthew T.
The customer service was awesomeJEROME R.
Le client n'a pas laissé de commentaire.ANGELA L.
Le client n'a pas laissé de commentaire.ANDREW S.
It was the end of the day but the staff was patient and extremely pleasant.MARVONA S. | Premières impressions
I've used uhaul for moving and storage over the past 2 years. They are very easy to work with and in my opinion facilities for storage are way better than the rest (especially in Manchester nh). I had some difficulties with public storage in the same town. I have been completely satisfied with u-haul vehicles and storage in Manchester, NH, and round rock tx.Joel R. | Expérience générale
Le client n'a pas laissé de commentaire.ANDREW L.
Le client n'a pas laissé de commentaire.WILLIAM F.
Fast and courteous service.Luzanne C.
Le client n'a pas laissé de commentaire.James C.
There was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.Kristine B. | Online Move In
Le client n'a pas laissé de commentaire.Melinda S. | Premières impressions
You know the dealJacob W.
The staff was friendly and very helpful 🙂Darius C. | Premières impressions
Le client n'a pas laissé de commentaire.William G C.
I have had a very bad week and I purchested your insurance on this trailer and had a accident in the ice filled a claim it was out of town in the ice storm it cast me 265 dolloors to get it out of wrecked lot what is your insurance for I also had to pay 200 dolloors to have your trailer returned my truck was totaled and then your attendant wanted to charge me a extra day I want my 465 dolloors backTimothy W.
Staff was very helpfulBRADLEE G. | Premières impressions
Been using U-Haul for years. It was finally time to move out though.DAVID B. | Expérience générale
All the staff was professional and courteous. Quick in and out. Return was perfect. JJ has a heat team at the Round Rock UHAUL StoreJAMES C.
I have ad really bad experience with thus location got a auto transporter on sep 5 and they charge my card twis the amount than on sep 9 they made another chargeJUAN G.
The guys that work at this store are amazing!TERESA S.
The online check in system is to slowMark M.
Le client n'a pas laissé de commentaire.CHRISTOPHER H.
in and out smooth and quick when picking up and dropping offRandy T.
keep hiring people who can smile and show a customer that everything can be work out,and make suggestion as to what is good choice.johnny S.
Le client n'a pas laissé de commentaire.CECILIA M.
Le client n'a pas laissé de commentaire.Trey L. | Premières impressions
Thank you! Everything was great.TAMMY A.
Le client n'a pas laissé de commentaire.JOSEFINA L.
Le client n'a pas laissé de commentaire.TERRY S.
Le client n'a pas laissé de commentaire.GARY S.
Entire staff, except the woman, were completely miserable. Wouldn't lift their heads up from their phone to talk to you. Short rude answers, absolutely zero help. I was really shocked by how angry these two guys seemed to have to be at work. I thought maybe it was just a fluke when I picked the trailer up on Friday, however when I dropped it off on Sunday it seemed even worse. Dropping off the trailer, when I parked at equipment return the gentleman yelled at me that "I want it over there (points)" okay, I went to move it. He sat on a trailer, head buried in the phone, I backed it up without guidance from him and when I got out of my truck and asked if it was good there he shook his head no, as if in annoyance, then said "I guess it will have to be". Worst u-haul experience I've ever had and I've rented car haulers probably 10+ times from you. Unbelievable.KINSEY B.
Make sure the truck is safe to driveHECTOR D.
Le client n'a pas laissé de commentaire.David T.
Le client n'a pas laissé de commentaire.MARK G.
Le client n'a pas laissé de commentaire.Sameer T.
Le client n'a pas laissé de commentaire.MADELYN R.
The engine had some weird sounds coming out of it. Although I only drove 12 miles but I was worried that it could breakdown anytime. It was worst when I turned the engine off or when I applied breakers or even pushed on the break without engine running.ARSHAD Q.
Le client n'a pas laissé de commentaire.Byron G.
Le client n'a pas laissé de commentaire.Rainey J.
Le client n'a pas laissé de commentaire.Christopher B.
Honestly... I feel like I should get like a 1/4 or 1/2 of my money back for not even having it for 48 hoursJonathan D.
Le client n'a pas laissé de commentaire.Larry C.
Le client n'a pas laissé de commentaire.CATHERINE S.
They did not give me a paper while picking the truck for fuel level, I drove 25 miles, gassed up the vehicle back with 5 gallons, the still charge me with another 8 gallons with 4 $/gallons double price and double gas, no good ...Azam Y.
Have more staff? When went to drop off ? Staff member was busy talking about upscale for what customer needed? N when just so happened to walk by me? He only asked? U dropping off? I said yes n he replied u will get bill via email ! N that was it?Anthony T.
Should recommend mattress covers when the customer is hauling mattresses.LAWRENCE B.
Great service was provided!SHERWOOD H.
Le client n'a pas laissé de commentaire.KENNETH M.
Le client n'a pas laissé de commentaire.CHARLES G.
Le client n'a pas laissé de commentaire.GARY L. | Expérience générale
Le client n'a pas laissé de commentaire.Andrew V.
Le client n'a pas laissé de commentaire.Dianne C.
Le client n'a pas laissé de commentaire.Kent W.
Not a friend environment. The lady that took the reservation was excellent. The people at pick up counter seemed unhappy to be there!CHUKS U.
The manager at this location lacks serious customer service. I had such a terrible experience i even filed a grievance with corporate. Discriminating against a disabled veteran is not a good look.christopher W.
Thank you for such good service.Matthew B. | Expérience générale
In and out like the burger joint, but tasty like P'terries!Jacob W.
Le client n'a pas laissé de commentaire.CAITLIN C.
Noticed that they didn't seem to have enough employees working the 5-8 shift. Other than that very friendly and helpful employees working behind the counters.DIANN LYNN S.
Truck smelled a little like smoke. Maybe add a cat freshener?VICTORIA G.
Le client n'a pas laissé de commentaire.Brenda K.
I Farris Hodges to say that everything when well your staff was great thank you very muchFarres H. | Premières impressions
Le client n'a pas laissé de commentaire.james A.
Le client n'a pas laissé de commentaire.Pete W.
The enclosed trailer we had requested was not back from it's previous renter. They provided us with a substitution, open with sides. It worked fine. The pick up and drop off went perfectly.DARWIN M.
Le client n'a pas laissé de commentaire.Natasha M. | Expérience générale
Le client n'a pas laissé de commentaire.Brian S. | Premières impressions
Le client n'a pas laissé de commentaire.Andrew M. | Expérience générale
The manager was very professional and courteous and so was staff.lamont h. | Expérience générale
Le client n'a pas laissé de commentaire.Paul L. | Expérience générale
N/aLERLENE J. | Premières impressions
The move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.Donald H. | Online Move In
Reggie is a great customer service associate. He was pleasant and a great person to deal withwilliam c. | Expérience générale
Staff was very helpful, I think maybe extend hours of operation to 8 or 9pmHector S. | Expérience générale
Frustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.Louis B. | Expérience générale
I needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.Lori S. | Expérience générale
Mrs. Walsh was outstanding and went above and beyond.JOAQUIN V. | Premières impressions
I'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.DANNY T. | Premières impressions
It's a one stop shop! It made the moving process very easy for me.casey r. | Premières impressions
Le client n'a pas laissé de commentaire.DAVID B. | Premières impressions
Very nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyonemichelle f. | Expérience générale
If I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you're doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!Roxanne M. | Premières impressions
Staff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.Tim L. | Expérience générale
thanks uhaul people for your kindness and helpfulnessGloria M. | Premières impressions
Le client n'a pas laissé de commentaire.Margot B. | Online Move In
Le client n'a pas laissé de commentaire.marco v. | Expérience générale
When I opened one of my boxes that contained no food items at all (none of my boxes did) there were Hundreds of ants in one of my items. It made me very upset. Other than that and the door being broken on move out day so we had to go out the smaller door. I liked the facility a lot.jaime s. | Expérience générale
Le client n'a pas laissé de commentaire.Jennifer L. | Premières impressions
Le client n'a pas laissé de commentaire.ALEXANDER C. | Premières impressions
Le client n'a pas laissé de commentaire.ALEXANDER C. | Expérience générale
Le client n'a pas laissé de commentaire.Sharon R. | Expérience générale
Reggie was a lifesaver. He was knowledgeable, considerate, and helpful, which made a hugely positive difference at the end of a long travel day. We will be recommending this location!Tammy H. | Premières impressions
Thk youWalter L. | Premières impressions
according to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and 100 $pre-payment March 2020mike l. | Premières impressions
Staff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.Marles C. | Premières impressions
The most helpful, friendly personnel I ever meet. I will recommend to add bigger storage rooms for example, take one of the now large and small and make a extra large, so people only have one storage.LUIS R. | Expérience générale
Everything was explained and demonstrated to ensure new tenant understood all U-Haul procedures especially the check-in and check-out parts.Pakdi P. | Premières impressions
The storage locker was much smaller than I expected, given that I was supposed to fit a 10' truck's worth of stuff. I felt scammed from start to finish and the policy to only allow disc locks is dumb.DAVID P. | Premières impressions
Very helpful staff and the climate controlled area I used was very clean and secure.Joe M. | Expérience générale
Excellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!Jennifer P. | Premières impressions
I am highly satisfied with the uhaul facility and staff.Joel R. | Premières impressions
People at desk good but reservations and charges have not been good. Also, raising storage rates after a month... that is bait and switch and is being done to others we hear.Scott s. | Premières impressions
Excellent ServiceColleen T. | Expérience générale
At U-Haul I felt like family I appreciate your hospitality thank you!! You are so convenient for me thanks again God bless you.DANNY T. | Expérience générale
I received top notch customer service!Kale s. | Premières impressions
.jackie p. | Expérience générale
Bobby Guzman was knowledgeable and quick to tend to my needs as a customerSamuel B. | Premières impressions
I was very pleased with the service I received.Colleen T. | Premières impressions
Truck ran well ac was strongWilliam W. | Premières impressions
Met our needs.Ken G. | Expérience générale
AucunGabrielle S. | Expérience générale
Prices are a bit high, and this is why we moved to another storage company.dennis k. | Expérience générale
All were very attentive,helpful and kindMaria G. | Premières impressions
Trash around loading bays are a tire hazard.james c. | Expérience générale
123Donald B. | Expérience générale
Facility is very clean and well maintained. Le service à la clientèle était génial. Making monthly payment was very easy. I would definitely use this facility again if need be.elizabeth h. | Expérience générale
Clean facility and very helpful staff. Well Done.Dennis C. | Expérience générale
Always clean and friendly and I always welcome . I will most definitely use this place again . Thank you . DebbieDEBBIE M. | Expérience générale
The location was good, and staff was pleasant.Tamika C. | Expérience générale
It was goodLINDSAY V. | Expérience générale
Good value for size offered.Joshua P. | Expérience générale
Thank you for a positive experience!Lisa J. | Expérience générale
Great team! Very helpful bunch of guys.John J. | Expérience générale
I will use again if needed.Ellen W. | Expérience générale
We had two units, one of which we continued to be charged for while it was rented to someone else after we vacated it early - a very shady business practice. Otherwise, our experience was good.David Dison M. | Expérience générale
Thank you for the excellent service. The staff were awesome. They were friendly and were very helpful when dealing with you computer system.troy w. | Expérience générale
Thx for your help & Professionalismjolene t. | Réservation
Rep was very patient with me. (I am an older lady). It was appreciated.elizabeth h. | Expérience générale
I maintained a storage unit at this location for years (5) and only had two random events that occurred at the end my stay. The events was handled with professionalism and was sincerely rectified.TERRI D. | Expérience générale
Our rates continually increased, until I couldn't logically continue to put up with it. We have moved into a new, temp-controlled facility that is over 40 $LESS per month for the same size!MELANIE C. | Expérience générale
I cannot say enough about the courtesy and professionalism of the employees. It was a very good experience for us. Merci.Vern H. | Expérience générale
I appreciate the automatic doors, ramps and complimentary use of dollies of the facility.Zeta A. | Expérience générale
I chose this UHaul facility because it was climate controlled -inside. Unfortunately, there was a roof leak and many of my things were damaged. I will be filing a claim. Not happy with this at all.JOEL P. | Expérience générale
Thank you for your excellent service. The staff was always very friendly and courteous.Thad W. | Expérience générale
The clerk (Bobby) was so patient with me. He walked me to the unit to show me where it was. When I realized it was not large enough for my needs. He said no problem we can go back to the office.elena l. | Réservation
Scheduling center incorrectly informed me that UBox deliveries were available on Saturdays. Elaine at Round Rock and Christina at warehouse fixed everything! They found a way to deliver it anyway!Marisa D. | Expérience générale
The staff was very helpful and friendly.Eileen Y. | Réservation
So friendly!Kelbie D. | Expérience générale
Great experience - very nice place.Bradley C. | Expérience générale
All great. Thank you.daphne j. | Expérience générale
Very pleasedBrian G. | Expérience générale
Everyone was helpful when we started the prices and at the end. Great facility, easy access. They even called to let us know that our unit was not properly secured (our fault).Karen H. | Expérience générale
As always U-HAUL made my moving experience great! customer service was superb and the staff went above and beyond if I had any issues.Cammille l. | Expérience générale
Services supplémentaires à cet emplacement
Nous avons la plus grande sélection de camions neufs!
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Nous vendons des centaines de produits qui facilitent les déménagements!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Propane service delivered straight to your door!