Great place good people.
CALVIN R | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Round Rock
Testimonials From Recent Customers
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Terrible customer experience
GORDON MGracias
LUIS SEasy time getting the trailer and dropping it off. Staff was super friendly and helpful.
STEVEN SEasy to reserve, friendly employees, easy to return. Will definitely use again next time I have a need.
RUSSELL RThey didn’t tell me to add fuel to the tank and I only drove 28 miles yet they charged me a RIDICULOUS amount of money - they SCREWED me!!! The tank was at 1/4 when I picked up the vehicle. Lastly, I did all the work and you employees basically did NOTHING!!! Sad operation in Round Rock. You should be selling LUBE!!!
MICHAEL HInform the customer of anything left in the truck if they need it.
Jarrod HI can’t think of anything off hand at the moment. Everything was done wells
Ricky GDropped off after hours- noi teraction with staff
NICHOLE Sstaff were very friendly and helpful
DANIELA L2 👍🏽 thumbs up
SELVA G | Expérience généraleGreat Customer Service
JAMON H | Expérience généraleThe rates are almost double that of other companies and that I would appreciate having one month plus a lock included mandatory and not being able to have a cheaper rate without these and select my own storage company so I could have a competitive rate rather than having one that is astronomical
JANNA H | Premières impressionsVery pleasant and professional.
GERRY MAll good! Easy process!
Jann GThe young woman who helped me went above and beyond to assist me. She was kind, informative, and made the entire process of renting and drop seamlessly easy. The cargo van I rented was priced great, clean, zero issues, and met me needs for moving perfectly. I look forwad to visiting this location again in the future!
Laina LI walked in and noticed 5 (Five) personnel behind the counter. Two appeared to be engaged with customers. One totally focused on two phones or devices. Other two chatting with the clerk helping a customer. After the tall one looked at me the third time, he signaled the other gent, they walked out, refusing to help. Eventually, one clerk saw my frustration, and started helping. The entire process took almost 1 hour. IMHO, that’s crazy. This location is a mile from my house and I have to pass it in order to go to other locations. That sucks.
Thomas NI never received a code upon arrival. My pickup was after hours and no one was manning the phones to dispatch for after hours pickups. I texted the number on the garage and got a reply saying they were at the movies asking if I needed help still.
Nia SThe unit we rented drove okay, seemed to have a lot of bounce in the steering wheel and the cab overall was shaking our guts up. Lucky it was only about a hour drive each way.
KEVIN GI’ve been to this location 3-4 times over the years. This was the best yet! Great truck! The best service! Ease of return! Could not have been better!!
Dave SThe help that I was able to receive here at this U-Haul location was outstanding. I was involved in a domestic violence case and if it wasn’t for the main manager in the office, I wouldn’t have my daughter‘s property nor mine so I’m very thankful.
KIMBER HIt was so good
Sarmad AThe truck was not very good. It was stuck in Tow/Haul mode and the steering was very bad. Had to really focus on staying in my or lane.
donald fInflated pricing for units
SELVA G | Premières impressionsI was frustrated my pick up location was changed from Cedar Park to Round Rock.
LYDIA TIs great you are doing a great nice work
Jonathan RI was charged for fuel despite filling the tank to the same level as when I picked the van up. I had video proof that the level was the same but the guy checking it back in said since it wasn’t changed when I checked it out I would still be charged.
Danally LThey “explained “ to me why U-haul had messed up with the drop off location—that doesn’t make it right for me. I wasted an extra hour and one half and 60 plus miles for YOUR convenience not mine. Not a happy camper!
STEVEN BVery friendly and helpful staff made it easy to set up and go. The people were great and super easy to work with - the UHaul online pre-check in worked fairly well, but the check-in and checkout process at the store seemed cumbersome and inefficient.
David WGreat Customer Service I really appreciated them
JAMON H | Premières impressionsI got nothing. The experience was excellent across the board.
JODY WFriendly staff, app is very easy to use, great experience
Lenice MThey did a nice job.
PATRICIA MKristy and the team are amazing! 10/10 recommended .
Joseph Q | Expérience généraleZukasa was great. Both people I spoke to and worked with. A great team..
Dennis HThis is the ultimate stop for all your rental needs. I was amazed at the organization and options on hand. My Rep was helpful and courteous. My new one stop shop!
Ladislado CI go out of my way to go to this location every time
James DThank you for the Excellent customer service
RUTH F | Expérience généraleI was extremely satisfied with the service at this location. The General Manager was very knowledgeable and professional. She took time to explain everything to me and made sure I understood everything. I strongly recommend this location to anyone.
HARRY MGreat Customer Service
WILLIE KExcellent
DONNY WGet a Mobile app that works I spent 40 minutes trying to do the self check in and ended up having to call
Howard GMake it where we don't have to spend 1/2 hour checking in
CHERYL MGreat
Meksut PAll good.
BRUNO Rwash the floor of the trailers. After hours return without the app. Was told I didn't need it and then I had to install it overnight just to return it.
Danilo FExcelente
IDELVER SCassie was very helpful in obtaining the equipment that I needed. Kudos to Cassie!
Arnold JAlways very friendly and helpful thank you ,Very professional!!
JAMES F | Expérience généraleHighly recommend, always service with a smile!
Pamela WWell use this U-Haul every time
Derek W | Premières impressionsThe U-Haul mobile app for Android is horrible. It took me more than 20 minutes to try to take the photos when I picked up my truck. I finally gave up and went inside to the store and had to get help from the store employees. Thankfully they were super helpful and I was able to get on my way.
Mark GThis is a great location with super nice employees!!
MAXIM FEven though there is a large U-Haul facility near me, my past 4 rentals have all been anywhere from 7 to 20 miles away from my home. With traffic and location it takes anywhere from 1 to 2 hours to pickup and return to my home. I normally make my reservation 2 weeks out. I’m starting to think this is intentional in order to spread business around to other locations.
WINDELL LAll the important employees were warm and helpful
VINCENT MChristy the GM was the most caring human been that I have encountered. She runs a very well managed office I would continue to use U-Haul
Letty H | Expérience généraleManagement Staff-Chrisy is AMAZING! I am a customer who was confronted with a life battling illness and was extremely stressed about my storage during health battle concerns and UHAUL rallied around me & blessed me as a customer until I recovered!!! WOW!! WORDS cannot express my gratitude 🥰 THANK YOU UHAUL!! BLESS YOU!!!
DORENA A | Premières impressionsThe locations are convenient and secure i have to get used to the card swipe access though. I also like the complementary lock. kudos U-haul
KAREN W | Premières impressionsVery friendly and good customer service
RUTH F | Expérience généraleIt was a tough year having to move out of town from a home to an apartment. It was comforting to know my household items were secure and easily accessible. All staff on sight, on the phone were friendly and helpful. Entry to building was secure and convenient with use of card. I initially picked this sight due to positive online reviews. They were right. Thank you.
Cecilia C | Expérience généraleThe staff is an example of what a well oiled machine looks like. The leadership displays character, influence and competence. You can’t fake the real!
The W | Expérience généraleThis location has the best team ever friendly happy to help and go above and beyond and facility is extremely clean!
Kim D | Expérience généraleYour manager Christy is a Godsend, very knowledgeable, customer oriented, her crew’s customer service was exceptional! Will recommend to my friends for sure! Thank You so much Christy & Crew! Mr. Nero
Brent N | Expérience généraleFrom the moment we arrived at the facility the staff was extremely helpful, facility was clean, easily reached, well lit. All of our questions were answered. I would highly recommend this location for all your moving & storage needs.
MICHAEL H | Expérience généraleYour manager Christy is an amazing asset to your company. She takes care of her customers, always putting their needs first. U-HAUL, That young lady deserves a raise! Thanks Christy!
Brent N | Expérience généraleChristy is amazing! 10/10 recommend renting and all of their other services. The only place I’d ever use in the Austin area. Clean facility, secure, well lit, well maintained equipment and very very helpful staff.
Joseph Q | Expérience généraleElaine and Christy have both been so very kind and helpful during my self storage journey. I wouldn’t rather have my items stored anywhere else in the world.
Sean B | Premières impressionsStaff are friendly and helpful. They answered the questions I asked. Very informative. All went well.
JOANNA P | Premières impressionsThe best people The best price The best facilities
Kim D | Premières impressionsTodo muy bien muchas gracias lo recomiendo mucho
Johan R | Expérience généraleThe first employee I spoke with had great customer service but the evening manager was very unhelpful.
JOHN D | Premières impressionsAmazing customer service.
NEGARVIN G | Expérience généraleThanks for everyone’s help
Elaine P | Expérience généraleVery good staff at this location in Round Rock!
JOSEPH K | Premières impressionsThanks 😊
RICHARD M | Premières impressionsDoors are programmed so that even if you have checked in you still have to swipe a card every single time you want to go through a door from the outside. A bit of a pain when you're trying to concentrate on getting the move in/out done.
JACK D | Expérience généraleThe staff was friendly and very helpful
MARLA D | Expérience généraleThe office/moving supplies area was fully stocked & CLEAN. They even have carts for the boxes! The storage area is inside and looks brand new. Cassie took me over & personally showed me how to access the entry to my storage units and took me to mine. I had to get another unit and she made sure to put it as close as she could to my first unit. Impeccable service and location.
MICHAEL H | Expérience généraleI’ve been to many until facilities across the country- this is by far the best in all features. I was hesitant at first as it is a large busy facility… but not after Cassie started to help me. She and all the staff have smiling faces, how can I help you attitude, quick, knowledgeable and the personalities are par one. I would highly recommend using this facility… even if it’s a little out of your area- well worth the travel. This IS your friendly Uhaul facility.
MICHAEL H | Premières impressionsGave 4 stars instead of 5 because of the price. The facility and employees are very courteous and empathetic. They do go out of their way to help. I would request an improvement of installing a light inside the actual unit on a timer. I will miss going to this storage.!
Carlos A | Expérience généraleGreat customer service.. The store manager Christy was very knowledgeable and helpful overall I had a great experience… Keep up the great work..
KHAILAND K | Premières impressionsThe staff was Great!
Arlisa C | Expérience généraleWe had the unit for years and everything was great.
Larry G | Expérience généraleExceptional customers and staff was great.
Evanson K | Expérience généraleThank you - all U-Haul personnel were always friendly & helpful.
PAUL T | Expérience généraleThe service we experience was and is exemplary at the Round Rock, TX location at 1535 Round Rock Avenue. The management and staff is always attentive to our needs, and I would wholeheartedly recommend this location to anyone who needs to take advantage of these opportunities.
The W | Premières impressionsThe storage hours for the double doors should be changed to all hours especially because customers with big furniture can get in easier instead of thru the side door.
Malik T | Premières impressionsTHOUSANDS of dollars worth of items stolen from my unit while it was under lock and key. Whoever stole these things went through the spaces between the units and managed through rip through boxes and steal things that are irreplaceable and of EXTREMELY high value.
JOSE M | Expérience généralePricing got out of control for a 10x10.
Javier H | Expérience généraleTeam was very friendly and helpful.
Kenneth J | Premières impressionsI wasn’t able to get into my storage unit. It said access denied. Had to drive my things an hour away and store somewhere else. When cancelling my free month because of access problem, the person on the phone didn’t even seem concerned or apologize that I wasn’t able to store my things. She just said it’s been cancelled now.
LISA T | Expérience généraleTook an hour to get into my storage unit. U-Haul technology is the absolute worst. An hour!!! WITH a reservation.
Laura L | Premières impressionsI wasn’t given the month free, due a glitch in the system. That would have been an inconvenience if I wasn’t prepared to play at up front. That was one of the reason I chose your services.
Felicia C | Premières impressionsService sucked you can tell they lack training
DERIQA R | Premières impressionsI've rented storage before and I have been satisfied with services I received 1mo.free
RITA F | Premières impressionsI’m just waiting on my refund for the charge that wasn’t supposed to happen
Darion W | Expérience généralePrices much higher than others in the area
DONALD W | Expérience généraleThis is the cleanest storage facility I've ever seen. Staff was super helpful amd very friendly
KRIS C | Premières impressionsI've used the U-Haul facility off of 620 for 3+ years and have had an excellent experience with my rental unit and great experience with the staff. I had only one instance after hours when my card access didn't work but it was quickly resolved using the after hours button call. Overall, i highly recommend this facility!
TANNA M | Expérience généraleI’ve never been to such an amazing U-Haul location. EVERY SINGLE TIME I rent something from this location EVERY person helps out and goes above and beyond. If I lived in another state I would drive to Round Rock just to rent something!
Payden P | Expérience généraleGreat storage place.
JANET S | Premières impressionsReggie and his team are always top notch, helpful and friendly.
Josh M | Premières impressionsBy far, the best climate controlled storage facilities I have ever used. I was at this location for over 5 years, and J.J and his staff are fantastic! Great people, and always offering assistance whenever, and wherever needed.
JAY A | Expérience généraleThis location’s manager, J.J. is fantastic. He listens to your needs, is professional, and it reflects on the quality staff he’s put together. Friendly, honest, and always goes the extra mile for his customers. I’ve had a few storage units over the years at this location, and couldn't be happier how I was welcomed as a customer.
JAY A | Premières impressionsClean, well lite, easy to access. Great facility to help with my temp storage needs. Would definitely use again.
Kim G | Expérience généraleAll Staff is AWESOME !!!!
Claude K | Expérience généraleAll the staff is very nice and I appreciate them.
ENORE S | Premières impressionsI have no complaints or suggestions.
TIMOTHY S | Expérience généraleMy family and I always have a great experience using your business.
JANIQUA M | Premières impressionsStaff was great. Both days. A jovial attitude, patient, and helpful.
STEVEN C | Déménagement en ligneExcellent
phil c | Premières impressionsThe staff were very courteous and very professional. They made me feel like I was not just an account number.
LETITIA P | Expérience généraleThe staff were very friendly explained everything well made me feel comfortable and offered me water
Rita F | Premières impressionsAbsolutely perfect in every way.
Charles H | Expérience généraleClean and accessible storage facility. They do need to manage staffing better on weekends to meet customer needs.
Susan D | Expérience généraleHard to access entry and always had leaks in front of my storage
eddie v | Expérience généraleThe guys at the front desk were knowledgeable and friendly. The housekeeper is fantastic. I only had issue with gaining access to the building on Sunday when my code did not work. This resulted in another day charged for the U-Haul truck I rented.
James L | Déménagement en ligneTikTok was more important than helping me during my visit . I waited patiently and then helped .
Wayne B | Premières impressionsOwner of the Uhaul store and storage units is very unprofessional and rude. He is condescending and tries to belittle customers. I am glad that we no longer have to pay for storage at that property EVER again.
LAMONTE G | Expérience généraleFreindly and accomodating.
TIMOTHY S | Premières impressionsLower level not climate controlled because the doors kept being opened. Storage unit door keep falling down too.
Reyhan W | Expérience généraleThe Storage is always just the space we need, and the staff is always friendly and helpful.
DUANE G | Expérience généraleThe access panel to the storage units after hours didn’t seem to accept my access card on more than 4 occasions but after trying the sliding doors panel my card showed as activated. Once the door finally opened everything was a breeze.
Sean B | Premières impressionsUhaul save my money...Thanks to Uhaul.
Nathanael S | Expérience généraleStaff always helpful, unit 1222 was aok, 10' truck rentals went alk.
ROLAND S | Expérience généraleVery smooth and convenient experience with the entire process.
April H | Expérience généraleStorage is supposed to be climate controlled however it was hotter in the storage area than it was outside. There were some items that I was unable to put into the storage because of all the heat that was trapped in the building. The move into the storage ended up taking me 1 extra day because the heat in the location is unbearable. I have reached out to the manager of this location to try and come to a settlement. All he did was send me an email apologizing for the inconvenience but hasn't fully taken ownership of the matter. I would like to be refunded for the extra day that I had the trailer. The weather in Round Rock has been in the triple digits. If the AC was not working at that location I should have at least been notified and rebooked to another Uhaul location that wasn't having that issue.
Ricardo C | Déménagement en ligneWe reserved a 10x10 unit, however, when I finalized the reservation at your location I was told we would have two 5x10 units. Having two units was no big deal but I told the woman who processed my reservation that I wasn’t sure if I needed both units. I specifically asked if after I loaded everything I only needed one of the two could I cancel the second unit that wasn’t needed. She told me that it would be no problem to remove the unneeded unit from our account. I loaded my items in the unit and found I did only need one of the 5x10 units. I went back to the office and spoke with the same woman who previously helped me and explained that I only needed the one unit. At this point I was told that I had to keep both units. She told me that if I wanted a single unit she would have to move me to a different location. When I told her I literally just finished and that I didn’t want to move her response was “well you can’t take only one of those and either move or keep both.” When I reminded her that she told me I could keep only one if needed she said “I know I told you , I apologize but you can’t. Do you want to move?” So now I’m paying $150/month for a space that costs less than half of that. Your employee knew that those units couldn’t be split but took advantage of me knowing that it is impractical to move all of my stuff it another unit after spending an hour moving in. I will never do business with your location again and I will be sure to let everyone I know in the Austin area what kind of business you run. I hope the extra money you are making from my second unused space is worth the potential loss of revenue and reputation. I will also be sending a letter to uhaul corporate explaining how I was ripped off and posting my expo on my social media channels. I will be sure to tag your location if you have one so there’s no confusion about where people should avoid doing business
Brian P | Déménagement en ligneThe staff was always kind and helpful. I am a senior and they were very accommodating,
MARY S | Expérience généraleThere is one staff member that needs to leave his rudeness at home. I think he stated his name to be Aaron, it was something starting with an A.
Shelita W | Expérience généraleI request 1 unit but ended up with 2 to equal the one. I wasn't aware of this but the staff explained it well and assisted with added another.
Joy B | Déménagement en ligneService was great
Ashley S | Déménagement en ligneAmazing staff all around. I would so recommend this facility to my family my children, my children’s children and my children’s children children. Thank you
Salvador V | Premières impressionsReggie was on point with customer service!!!
Richard T | Expérience généraleLoved the service, people, product, rate! In this day & age is tough to find great service, quality product…the U-haul team in Round Rock exceeded all of my expectations and I will definitely recommend you to all my friends and family. Thanks!
ELIO C | Expérience généraleA. Very good service thank you very much
Silvia A | Expérience généraleReginald was spot on in every area to do with the business also customer service was exceptional thanks again
Reginald F | Premières impressionsVery friendly and informative personnel
MARY S | Premières impressionsThey were very helpful
Jesse H | Expérience généraleVery poor customer service. The employees are rude. I was charged well after I cleaned out the unit I was renting and have not been refunded at the time of this review.
Maria G | Expérience généraleWe needed this type of unit to store numerous household items while we rented our soon to be retirement home. Now we are retired. It was time to remove our items and place them in our home. It is great to be retired. I highly recommend it. Your facility and staff are excellent and I highly recommend them. There were several size units to chose from and everything was in excellent condition when we emptied it. We were there for nearly 3 years. Thank you for keeping our furniture and other items safe.
Richard L | Expérience généraleJoel Vasquez did a wonderful job and helped make my move less stressful.
Hugo F | Expérience généraleThere is a HUGE disconnect between website/call center and physical stores and operations. Trying to get correct and complete written confirmation of activity initiated over phone or online was literally impossible. Website would only let me move out one of two units in reservation and wouldn't let me move out the 2nd unit after completing first one. Nearly every time I called or did something online, it was wrong when I got to the actual location and talked to the folks on the ground. Everything is super nice over the phone but actually execution of stuff later at store was a nightmare (fubard) whether it be renting trucks, hiring movers, renting storage, monthly payments online, and move out online. Nothing went smoothly. Local guys at this location were condescending and sexist, being a women doesn't make me incompetent. The storage lockers were great, truck condition is hit or miss, hiring movers through you was a fiasco, online payments are confusing, website seems intuitive but doesn't do what you expect, says I don't owe when I do, can't move out 2 units, freezes up in check out of mover order and send multiple times to mover for which I was liable to pay, luckily the mover called and warned me. When I call, they say everything is handled, that it will be sent in writing but never correct, still get billed late feesonly, get move out confirmation for one unit not two, never got one for the 2nd unit. I NEVER , no matter how much I try to call and confirm, get the piece of mind in writing that's correct.
Tracy T | Expérience généraleThe staff was consistently helpful and friendly and the facility was very clean every time I was there.
GALA P | Expérience généraleGreat service
Jerry W | Expérience généraleYou might want to add a “NA” button to all questions that you allow only a YES or NO answer. With the NA available all of your customers would complete their survey instead of seeing a message that stops me and “I must answer all of the questions”. I rented my unit but canceled before I moved into the unit.
JERRY V | Expérience généraleI asked to be charged for 24hr access and was told by two staff members that we could have 24 access for three days and come back and pay the extra fee if we still needed it. I agreed and was grateful for the compromise. We continued our move and the access was denied at the normal hours. I didn’t even get it for one night and had to leave our storage unlocked and opened for the night because we couldn’t get back in. When I tried to explain the situation to the morning worker he said “I am not calling you a liar, but we don’t do anything like that.” He said that I would have to come back to the store and talk to whoever told me it would be available. Pretty crappy customer service.
Maria G | Premières impressionsOutstanding people
wayne w | Expérience généraleGreat service
LAURI V | Premières impressionsTodo me gustó mucho claro que sí los recomiendo con mis amigos todo fue muy excelente gracias.
Silvia A | Premières impressionsThis location has great customer service. Super helpful. Manager is awsome. Reggie is one of the best assets at this particular location. Take your business there , best service, equipment, and storage space in town !!!!
JESUS A | Expérience généraleExcellent service
AMIR M | Expérience généraleI will say that the staff at this location is helpful, and friendly but they often use profane language which to me is not professional. The profane language is not towards the customer but a word or two may be used in a conversation about a situation they are dealing with, or about life in general. It doesn't bother me at all but I have a feeling it would bother someone else that may try to give Uhaul at chance at this location.
GERALD M | Expérience généraleThe rental process was easy, access was great, and managing the account was very easy and convenient.
Gino P | Expérience généraleEl almacenamiento me pareció bien, pero el camión me pareció muy costoso..
ELEAZAR M | Expérience généraleThe rental process was quick and easy. The representative was very helpful. The representative explained access process and escorted me to the unit. Great process.
Gino P | Premières impressionsPaid for climate control. When we arrived the a/c was not working. Manager acted like he did not know anything about it and avoided engaging us. The unit was in front of the window in 104 degree weather with no a/c on. There was a wall light by the window that I did not see. I inadvertently leaned up against the light which was blistering hot and it burned the back of my arm. When I told this manager he said he had no idea what light I was talking about and again ignored me. Very poorly run facility indicative of this managers attitude.
Laura S | Premières impressionsAfter driving 1,700 miles, the staff went out of their way to make sure all my needs were meet. They were very friendly and answered all my questions. Returning the truck and car carrier was fast and easy. What a great and easy way to end my move.
Richard T | Premières impressionsRep was excellent
JOHN H | Premières impressionsStaff are so friendly, helpful, and accommodating. Especially Reggie!
Crystal B | Expérience généraleI selected “NO”on would I recommend to a friend because when I got there with my reservation I was told that you guys did not have the size unit that I had reserved. I had reserved a 10 x 15 I was told I could have 3 10 x 5s which is not the same. That’s not the surprise you want when you were going to be moving in a week. I think U-Haul could do a better job with the reservations. I tried to complete my reservation online and it would not let me so I had to go into the office location. It all worked out though I was able to get the 10 x 15 but it was not until I was checking out did the attendant notice that there was one 10 x 15 available.
Jeff B | Premières impressionsGood
Charles M | Premières impressionsVery kind
Mery G | Premières impressionsLady was awesome that checked me in
Tesha C | Premières impressionsGreat place and team
CHANDLER N | Expérience généraleStaff was eager to help and was super friendly and knew the answer for everything I needed to know. Supper nice and helpful!!! Jim & Diane in Round Rock, Tx
JAMES C | Premières impressionsI enjoy the time I was there. The staff was very friendly, and helpful. Thank You for a great experience.
Emma B | Expérience généraleNo Issue
Shawn G | Expérience généraleStaff was wonderful
Valerie L | Expérience généraleGreat experience and service!
GEOFFREY O | Premières impressionsReggie was above and beyond in his helpfulness and kindness to 2 tired people moving. He is a wonderful asset to U-Haul!
James R | Premières impressionsOne staff member was rude and not helpful to the others. The double doors are only open during business hours which makes no sense if you pay for the 24hr access. Now I have to wait so that I can move in my furniture
KIP L | Premières impressionsGreat Facility & staff. They are helpful instead of busy.
Carl R | Expérience généraleYou did not have enough staff at times such that there were long waits for service. Once I was at the service desk, service was fine.
SHEILA H | Expérience généraleEveryone was very helpful
Susan L | Premières impressionsI had the best ever services with Salvador and his team
ANA D | Expérience généraleStaff is really amazing!! I will def be back
Anne E | Expérience généraleWe need to move to a new unit that is double the size.
Eric C | Déménagement en ligneThe staff was very helpful and friendly made the move less stressful thank you 😊
MARY S | Premières impressionsStorage facility and the employees were great!
Paul S | Premières impressionsOne of the best experiences and all the right equipment
Carl R | Premières impressionsQuick and without any issues
Juan P | Expérience généraleI picked the wrong date and noone with customer service or the facility would help me change the date. The man at the facility was rude so I cancelled the unit and found somewhere else to store my stuff
Brittany N | Déménagement en ligneReggie was knowledgeable, fun to work with, awesome employee. Thanks for making the start to moving Grandmas stuff fun!
JEFF W | Premières impressionsWe rented space at the Round Rock location for many years. We only moved out simply because our business expanded and we needed a more central storage location. I highly recommend!
The P | Expérience généraleThere are many other storage units I just keep coming right back to U-Haul it's my favorite it's the only one I appreciate you all being there for me thanks have a blessed day
DANNY T | Premières impressionsStaff were knowledgeable, friendly, and quick to serve. Keep up the great work!!
TANNA M | Premières impressionsWE ONLY HAD ONE PROBLEM WITH PAYMENTS. AUTO PAYMENT DIDNT WORK AND WE WERE INFORMED VERY LATE, HAD TO PAY LATE FEE. Thx
Koray T | Expérience généralethe representative that helped me with my move was awesome!! thank you so much
susann v | Premières impressionsHaving carts to help move is the best ever. Clean and safe storage. Easy move out procedure. You could use another ramp to move from the truck to storage units. It’s fine if you’ve rented a large truck but the smaller trucks and trailers need to use the narrow ramp to get into the building.
kelly s | Expérience généraleThey didn’t work on a payment schedule when I explained I’m waiting on my business to open due to covid. Then sold my stuff after they asked I come get it and did not let us in when manager on phone said we could go get our stuff
Mary E | Expérience généraleVery helpful and friendly! Great staff!
Dana S | Expérience généraleThe guy who helped me was OUTSTANDING!! Thank you for everything :)
Amy P | Premières impressionsMy storage room still had the green zip tie thing attached through the lock hole so I had to remove it myself. The building access instructions I received online and in text message weren't clear so a representative explained how to get in.
Joe G | Déménagement en ligneReggie was really helpful in getting us setup. Facility was clean and professional.
Eric S | Premières impressionsThank you
Erika S | Expérience généraleMoving blankets in the hallway made it tough to roll my cart past. Rat trap and printer in the storage unit. Placed printer in hallway
Pamela E | Déménagement en ligneService was good in that the attendants help us with our problem and let us visit the place when could make a decision that mate our needs.
Dwight M | Premières impressionsWe ordered a unit online. When the movers arrived at Uhaul, they telephoned me and stated that we needed a larger unit. JJ the manager, updated our unit to the proper size instantly. We really appreciate his service, our movers delivered our items without delay.
STEPHEN P | Déménagement en ligneThe assistant manager that helped me was very professional.
Zak H | Premières impressionsIt was the end of the day but the staff was patient and extremely pleasant.
MARVONA S | Premières impressionsI've used uhaul for moving and storage over the past 2 years. They are very easy to work with and in my opinion facilities for storage are way better than the rest (especially in Manchester nh). I had some difficulties with public storage in the same town. I have been completely satisfied with u-haul vehicles and storage in Manchester, NH, and round rock tx.
Joel R | Expérience généraleThere was some confusion about the dimensions of the unit. It was tall when I assumed it was long. The staff was helpful in changing me to a different size that better met our needs. Unfortunately, moving a large piece of furniture into the unit was difficult based on the hallway size and needing to turn several corners. My husband and I were able to manage it, but it was more complicated than imagined. The handcarts would have been very helpful if we had been able to to turn corners with them and the furniture. Again, our issue, but something for others to consider when accepting a unit. We utilized a shoulder dolly system (one we own, but are available for sale in the check-out area) and that was far more helpful.
Kristine B | Déménagement en ligneThe staff was friendly and very helpful 🙂
Darius C | Premières impressionsStaff was very helpful
BRADLEE G | Premières impressionsBeen using U-Haul for years. It was finally time to move out though.
DAVID B | Expérience généraleThank you for such good service.
Matthew B | Expérience généraleI Farris Hodges to say that everything when well your staff was great thank you very much
Farres H | Premières impressionsThe manager was very professional and courteous and so was staff.
lamont h | Expérience généraleN/a
delta J | Premières impressionsThe move went very well with no real problems. I was pleased with the movers who filled our 10x10 unit very quickly, packing the furniture in very well.
Donald H | Déménagement en ligneReggie is a great customer service associate. He was pleasant and a great person to deal with
william c | Expérience généraleStaff was very helpful, I think maybe extend hours of operation to 8 or 9pm
Hector S | Expérience généraleFrustrating to have to run down the hall to activate lights. My unit, 1145, was in a very dark spot. Having to continually go down the hall to activate the lights qwas time consuming, bothersome qand dangerous.
Louis B | Expérience généraleI needed to store my belongings for a while and UHaul storage had great options and when I needed to downsize the storage unit, it was easy. I was pleased with the storage unit - especially for having temperature control options. Also offered pest control, so I knew my belongings were safe while I had them in storage. The location I chose was convenient and the staff was professional and polite whenever I needed to communicate with them.
Lori S | Expérience généraleMrs. Walsh was outstanding and went above and beyond.
JOAQUIN V | Premières impressionsI'll be storing my belongings with U-Haul with their climate control cubicles, it's a safe place to lock up your belongings. Thank you for your help.
DANNY T | Premières impressionsIt’s a one stop shop! It made the moving process very easy for me.
Casey R | Premières impressionsVery nice people support the company Does the best in the business to have Very nice people and very nice attention to the clients I’m so very happy thank you very much everyone
michelle f | Expérience généraleIf I gave you five stars it would leave you nothing to improve on. The only complaint I could have is the amount of time I had to stand in line before speaking with a representative. You all are rockstars and keep doing what you’re doing because your killing it! The staff here is friendly, positive, and super courteous! Thank you for such incredible service!
Roxanne M | Premières impressionsStaff must be able to answer phone calls. Having to put up with very long hold time with the call center is a very negative experience and is what I will also tell anyone who asks. All staff needs is for a person to have a portable phone with them. This would enhance the customer experience. I suggest you call your local facility and time how long it takes to speak with someone at that location.
Tim L | Expérience généralethanks uhaul people for your kindness and helpfulness
Gloria M | Premières impressionsWhen I opened one of my boxes that contained no food items at all (none of my boxes did) there were Hundreds of ants in one of my items. It made me very upset. Other than that and the door being broken on move out day so we had to go out the smaller door. I liked the facility a lot.
jaime s | Expérience généraleReggie was a lifesaver. He was knowledgeable, considerate, and helpful, which made a hugely positive difference at the end of a long travel day. We will be recommending this location!
Tammy H | Premières impressionsThk you
Walter L | Premières impressionsaccording to the email I just received from U-Haul the billing for my storage. I was really impressed when I was there today but the email showing the storage rates and $100 pre-payment March 2020
mike l | Premières impressionsStaff is profession and made me feel at ease during the difficult period of transitioning from Houston to Round Rock.
Marles i | Premières impressionsThe most helpful, friendly personnel I ever meet. I will recommend to add bigger storage rooms for example, take one of the now large and small and make a extra large, so people only have one storage.
LUIS R | Expérience généraleEverything was explained and demonstrated to ensure new tenant understood all U-Haul procedures especially the check-in and check-out parts.
Pakdi P | Premières impressionsThe storage locker was much smaller than I expected, given that I was supposed to fit a 10' truck's worth of stuff. I felt scammed from start to finish and the policy to only allow disc locks is dumb.
DAVID P | Premières impressionsVery helpful staff and the climate controlled area I used was very clean and secure.
Joe M | Expérience généraleExcellent customer service! Answered all of my questions and walked me through the process of using the UHaul electronic card to enter the storage facility (twice)!
Jennifer P | Premières impressionsI am highly satisfied with the uhaul facility and staff.
Joel R | Premières impressionsPeople at desk good but reservations and charges have not been good. Also, raising storage rates after a month... that is bait and switch and is being done to others we hear.
Scott s | Premières impressionsExcellent Service
Colleen T | Expérience généraleAt U-Haul I felt like family I appreciate your hospitality thank you!! You are so convenient for me thanks again God bless you.
DANNY T | Expérience généraleI received top notch customer service!
Kale s | Premières impressions.
jackie p | Expérience généraleBobby Guzman was knowledgeable and quick to tend to my needs as a customer
Samuel B | Premières impressionsI was very pleased with the service I received.
Colleen T | Premières impressionsTruck ran well ac was strong
William W | Premières impressionsMet our needs.
Ken G | Expérience généraleNone
Gabrielle S | Expérience généralePrices are a bit high, and this is why we moved to another storage company.
dennis k | Expérience généraleAll were very attentive,helpful and kind
Maria G | Premières impressionsTrash around loading bays are a tire hazard.
james c | Expérience générale123
Donald B | Expérience généraleFacility is very clean and well maintained. Customer service was great. Making monthly payment was very easy. I would definitely use this facility again if need be.
elizabeth h | Expérience généraleClean facility and very helpful staff. Well Done.
Dennis C | Expérience généraleAlways clean and friendly and I always welcome . I will most definitely use this place again . Thank you . Debbie
DEBBIE M | Expérience généraleThe location was good, and staff was pleasant.
Tamika C | Expérience généraleIt was good
LINDSAY V | Expérience généraleGood value for size offered.
Joshua P | Expérience généraleThank you for a positive experience!
Lisa J | Expérience généraleGreat team! Very helpful bunch of guys.
John J | Expérience généraleI will use again if needed.
Ellen W | Expérience généraleWe had two units, one of which we continued to be charged for while it was rented to someone else after we vacated it early - a very shady business practice. Otherwise, our experience was good.
David D | Expérience généraleThank you for the excellent service. The staff were awesome. They were friendly and were very helpful when dealing with you computer system.
troy w | Expérience généraleThx for your help & Professionalism
jolene t | RéservationRep was very patient with me. (I am an older lady). It was appreciated.
elizabeth h | Expérience généraleI maintained a storage unit at this location for years (5) and only had two random events that occurred at the end my stay. The events was handled with professionalism and was sincerely rectified.
TERRI D | Expérience généraleOur rates continually increased, until I couldn't logically continue to put up with it. We have moved into a new, temp-controlled facility that is over $40 LESS per month for the same size!
MELANIE C | Expérience généraleI cannot say enough about the courtesy and professionalism of the employees. It was a very good experience for us. Thank you!
Vern H | Expérience généraleI appreciate the automatic doors, ramps and complimentary use of dollies of the facility.
Zeta A | Expérience généraleI chose this UHaul facility because it was climate controlled -inside. Unfortunately, there was a roof leak and many of my things were damaged. I will be filing a claim. Not happy with this at all.
JOEL P | Expérience généraleThank you for your excellent service. The staff was always very friendly and courteous.
Thad W | Expérience généraleThe clerk (Bobby) was so patient with me. He walked me to the unit to show me where it was. When I realized it was not large enough for my needs. He said no problem we can go back to the office.
elena l | RéservationScheduling center incorrectly informed me that UBox deliveries were available on Saturdays. Elaine at Round Rock and Christina at warehouse fixed everything! They found a way to deliver it anyway!
Marisa D | Expérience généraleThe staff was very helpful and friendly.
Eileen Y | RéservationSo friendly!
Kelbie D | Expérience généraleGreat experience - very nice place.
Bradley C | Expérience généraleAll great. Thank you.
daphne j | Expérience généraleVery pleased
Brian G | Expérience généraleEveryone was helpful when we started the prices and at the end. Great facility, easy access. They even called to let us know that our unit was not properly secured (our fault).
Karen H | Expérience généraleAs always U-HAUL made my moving experience great! customer service was superb and the staff went above and beyond if I had any issues.
Cammille l | Expérience générale