Évaluations des clients U-Haul Moving & Storage of Round Rock

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Round Rock

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Gary S. le

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Le client n'a pas laissé de commentaire.

Ramon M. le

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Le client n'a pas laissé de commentaire.

Edwin R. le

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No comment

brian k. le

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Le client n'a pas laissé de commentaire.

brian k. le

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I would just like to compliment UHaul. This service is excellent value for money and I will certainly promote it to my friends for their house moves.

Kay B. le

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This is a busy location & has grown over the years. They work hard to get you going.

David T. le

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very slow and very basic. I would use the smaller center on 3406 next time. DID NOT Get Credit for returning 12 blankets rented on another contract. Is it customary to ignore this on cross contracts?

Roger R. le

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Le client n'a pas laissé de commentaire.

Chris M. le

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Was called night before and told they overbooked 26' truck and would i take a 20' with free miles. i said sure. the price was for 1 way when i wanted in town and instead of 39 + miles it ended up being over $100. Even with the "discounts" I still overpaid. i will not do business with Uhaul again, i tried to help them with what really amounted to their problem and ended up getting screwed over. I didn't have time to argue the bill any longer as we only had a twelve hour window to move. I didn't mind the folks in the shop but it was way high and i could have gotten a better deal elsewhere.

John R. le

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Le client n'a pas laissé de commentaire.

Gabrielle S. le

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None

Richard P. le

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Train your employees to be sure and explain the process. .let people know that they can't just drop off a vehicle At any u haul location.. really bad employees that act like they don't want to be there. Pitiful.

CHRIS J. le

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Super helpful above and beyond!

Richard C. le

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Good customer service.

Deborah H. le

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Le client n'a pas laissé de commentaire.

michael m. le

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Le client n'a pas laissé de commentaire.

brian p. le

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I received great service from the employee that rented me the truck.

BILLY L. le

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I don't like that there are stacks of boxes you have to go around all the way to the back of the store when you enter the store in order to get to the counter. This may be some kind of security measure. If not, I would prefer to proceed directly to the counter.

Kevin Y. le

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Far too many hoops to jump through to rent one of you trucks. Took 45 minutes to rent when I was the only person in line. Valid ID, Valid, phone, Valid email, yet so many questions and hoops that are asked and needed just to rent a daily use truck.

Bill F. le

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Le client n'a pas laissé de commentaire.

Anna V. le

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Le client n'a pas laissé de commentaire.

FRANK H. le

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Friendly, quick service.

Paul P. le

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great

howard t. le

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I had to find a desk attendee but besides that it was fine.

Amy P. le

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Drop off after hours was very easy. Thank you.

Amanda P. le

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Le client n'a pas laissé de commentaire.

Rodney D. le

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I spoke to UHaul Customer Service 2 times asking if I could change my drop-off location and they were confrontational! I tried 2 more times before I got someone who would help me. Uhaul Customer Service and the Reservation suck!

Taylor M. le

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Le client n'a pas laissé de commentaire.

tonja s. le

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Le client n'a pas laissé de commentaire.

dennis k. le

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Prices are a bit high, and this is why we moved to another storage company.

STEPHANIE H. le

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Le client n'a pas laissé de commentaire.

Michael M. le

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Le client n'a pas laissé de commentaire.

Keith W. le

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Le client n'a pas laissé de commentaire.

cherise e. le

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All went very well.

Justin S. le

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Reggie was great. Very helpful.

Justin E. le

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Was verbally abused by the manager at the location I returned the van to. Was given the wrong size truck for what I needed. Will NEVER do business with UHaul again.

Rebecca J. le

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Reggie was great! Extremely helpful and was able to answer all of my questions. He was very accomodating and would definitely refer friends to this U-Haul because of him. Thank you!

Brittany F. le

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Bobby was the rudest person I have ever encountered in my life from the minute I stepped out of the truck to drop it off. Almost like he had something personal against me. Will never come to this location ever again.

harold k. le

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Le client n'a pas laissé de commentaire.

STEPHEN M. le

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The engine in my truck felt like it was working incredibly hard to get into 2nd and 3rd gear anytime I started from a stop. The vehicle has 130k+ miles on it, which could be the issue. It ran well but sounded like the engine was really straining just to make it to 40mph.

james w. le

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This store was covered up with returns when I arrived. i was greeted when I arrived on the lot and given instruction where to park the Truck. While checking in the person behind the counter communicated clearly with those in the store to help expedite the check in process. I had not rented a U-Haul truck in the last 20 years but found the whole process easy. Thanks to all who helped

Raudy M. le

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Le client n'a pas laissé de commentaire.

Nicole J. le

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We were helped by 2 amazing individuals, the first helped me reserve and answered all my many questions. The second was when we came to pick it up and he was very accommodating to all of my husbands questions.

Gerald M. le

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Some of the staff at the Round Rock location were friendly. Some were not unfriendly, but not friendly either. The most aggravating issue was the amount of time it took to enter the information of my move on their computer. It took a very long time! Two people helped me. They're pressing buttons and everything. But this was a UBox going from Round Rock, Texas to El Paso Texas. And I was picking up the Box at the Round Rock office and dropping it back. Should have been a straight-forward and simple process.But with all the keystrokes, it looked like they were booking a multi destination trip around the world! Also, I visited the office before renting the UBox, and the gentleman quoted me price. Then, I went back the following day in the morning, and another guy quoted me an identical price, and we made the arrangement, and I took the UBox to pack my things. Then, I came back a few hours later to drop off the Box. This time, a different person said the pervious employee made some wrong entries, so the order had to be done again. Not only did it take a long time, but he quoted me much higher price. I don't think he was going to give me a lower price until I showed him the email with the original contract that had lower price. Not a good experience! However, I had a very good experience with the lady at the UHaul at El Paso!

Gareth S. le

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Le client n'a pas laissé de commentaire.

Christopher I. le

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Le client n'a pas laissé de commentaire.

Peter B. le

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Employees were all very helpful, friendly and efficient

Manoj G. le

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Excellent costumer service, truck i drove was superb comfortable and returning was quick hassle free.

Maria G. le

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All were very attentive,helpful and kind

Gary C. le

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Friendly and efficient. Thank you.

Don H. le

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Le client n'a pas laissé de commentaire.

rachel s. le

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Le client n'a pas laissé de commentaire.

ROSHON N. le

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Everyone was nice my issue was with the truck it drove horribly

Jaime J. le

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Be more like you care the costumers

ARDIS C. le

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Le client n'a pas laissé de commentaire.

Andres R. le

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We always use this location and everyone is always great and patient with the customers. We can be be very demanding but these guys keep their cool! Great staff! One problem, Uhaul needs to fix their inventory system. It did not properly hold my truck at right location.

Jorge M. le

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Le client n'a pas laissé de commentaire.

whitney k. le

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Le client n'a pas laissé de commentaire.

carla c. le

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I had great service with your guys with pick up and return. This was the second time I ha e been there and will be back. Thanks for great service!!!

Barney S. le

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I have rented from previous locations. But never have I been so impressed with the efficiency as I was at this location. Great location for your rental needs

Lester T. le

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not a thing

Marta G. le

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Got charged two weeks after I rented, not sure for what, and no one ever contacted me, they just debit my account.

Wilson S. le

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This was the most painless rental I have had from U-Haul, I think. The personnel you have working were knowledgeable, helpful, quick and efficient. In and Out in roughly 10 minutes.

Bryan T. le

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Le client n'a pas laissé de commentaire.

Blanca R. le

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I had to call the 800 number three times. I couldn't find my order on line. But I find got it fixed. Other then that everything else went very smooth. Thank you

Tina T. le

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Everyone is so friendly and helpful. My only issue was we changed the auto tow trailer in the store before we left to Colorado. The App never made the update. Then U-Haul changed our drop off location. I specifically picked a different location because of how easy it is to pull in the 26ft truck. This new location is very difficult. However the AP showed my original reservation, the U-Haul online account showed 2 auto tow trailers, 26ft truck and new drop off location. I had to call in to U-Haul to make sure we weren't charged for both auto tow trailers and find out exactly where to drop the trailer/truck.

Michael P. le

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checkout was quick and they had the truck parked out front when I left the building. eqpt performed well. whole process went very smoothly

Michael F. le

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Le client n'a pas laissé de commentaire.

Seth L. le

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Le client n'a pas laissé de commentaire.

Ashley T. le

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The option to check in online or check in at the store is confusing. I ended up waiting longer after checking in online that if I had just waited in line. There is no clear area to pick up the keys and the store attendants were unclear of which reservations had been checked in online. Overall it took much longer than expected to pick up our truck which was a little frustrating but we were able to use the truck and return as needed.

waleed k. le

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Le client n'a pas laissé de commentaire.

Julie v. le

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Le client n'a pas laissé de commentaire.

Danny T. le

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Staff more counter help when busy, I stood behind 4 customer for 45 minutes.

Ronald M. le

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Le client n'a pas laissé de commentaire.

Rosanna R. le

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Le client n'a pas laissé de commentaire.

Lonique S. le

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Le client n'a pas laissé de commentaire.

Drena T. le

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Le client n'a pas laissé de commentaire.

sherry k. le

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Le client n'a pas laissé de commentaire.

Paul P. le

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Le client n'a pas laissé de commentaire.

Rick M. le

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Le client n'a pas laissé de commentaire.

LARRY W. le

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Le client n'a pas laissé de commentaire.

Justin H. le

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Le client n'a pas laissé de commentaire.

Theo B. le

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Le client n'a pas laissé de commentaire.

Juanita R. le

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Le client n'a pas laissé de commentaire.

Jimmie W. le

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Easy 24 hour turn in.

pat m. le

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I like this location and the people there

Joshua Y. le

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Le client n'a pas laissé de commentaire.

james c. le

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Trash around loading bays are a tire hazard.

Dawnell B. le

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Great customer service!

Jenny R. le

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This location was not inviting at all. First of all I called to ask for a couple of hours more. I got home after driving 21 hours from Nevada and was beat. They couldn’t even really pick up the phone correctly. Then they couldn’t transfer me to scheduling at all. When I pulled up all the workers went off somewhere. Finally a young man came out and helped. This location needs some help regarding Customer Service or at least look or say hi to the customer. Can I have a supervisor call or email regarding this experience?? Thanks for your time.

Lynne B. le

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the phone reservation lady was a bit rude ( not at this location, but 1800# ) but I still booked

cherie w. le

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The ladies that dropped off and picked up the U-Boxes were excellent

deirdre h. le

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Le client n'a pas laissé de commentaire.

Nick M. le

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Keep up the great work, very nice customer service!

Gene D. le

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Nice truck. Ran well and was clean. Thank you.

Pedro T. le

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Driver's License pictures were taken ... , please either delete mine or guard it well against e-hackers.

Carlos N. le

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Le client n'a pas laissé de commentaire.

ernesto o. le

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The engine light was on I didn’t know if I should use it or what’s then I called them and I was on hold for 30 min . While the moving people I hired was waiting to load stuff in the truck . Then after I returned the truck I got a brave on my credit card after I told the guy 3 different times not to do it .

Niklas R. le

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Highly recommended! They were both efficient and considerate.

Brandy H. le

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Le client n'a pas laissé de commentaire.

James G. le

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Might be nice to have qr codes for rentals so you can rent and return more quickly.

Robert M. le

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The new quick check in makes it great. I was in the store for less than 5 minutes with both pick up and drop off

Richard H. le

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Le client n'a pas laissé de commentaire.

maressa c. le

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Le client n'a pas laissé de commentaire.

Emily M. le

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Le client n'a pas laissé de commentaire.

daniel r. le

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nothing becuse every thing went grate and I will be useing you all every time I need to move any thing I need to move I would like to thank you all very much

Stephanie G. le

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Very helpful staff. We will use again

CARMAN W. le

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Reggie was awesome... He calmed me down and helped eased my mind! I really appreciate the customer service he extended to me! Yes, i would them to go see Reggie... Also, there should be more than 1 Rep assisting customers, it was very busy. He handled it with a smile I must say!!

Doyle Y. le

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Le client n'a pas laissé de commentaire.

Jerry G. le

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I thought the store was poorly arranged. There was a huge amount of packing supplies which was all l could see when l came in. It blocked the view of the rental counter and only left a narrow, round-about path to it. It was strange to me that the counter was in the rear and off to one side. I thought at first l had come into a warehouse rather than the rental area. Everything else was great, Especially liked availability and helpfulness of after hours online live assistance.

Jason L. le

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Truck was fantastic amd workers were very helpful

Jon A. le

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Le client n'a pas laissé de commentaire.

Pat M. le

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Le client n'a pas laissé de commentaire.

stephen s. le

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Clean efficient and customer centric

ceasar g. le

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Le client n'a pas laissé de commentaire.

Edward F. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Don G. le

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The ball on my receiver hitch was loose. The tech off the receiver and tighten it for me. Excellent customer service.

Scott S. le

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Le client n'a pas laissé de commentaire.

Donald B. le

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123

Stephanie S. le

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Bobby was great at helping me find the right item to rent and was very thorough on explaining all the procedures. Great service!

ken g. le

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Le client n'a pas laissé de commentaire.

Donald W. le

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Le client n'a pas laissé de commentaire.

BILLY L. le

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Le client n'a pas laissé de commentaire.

Josef J. le

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Once I got help the staff was friendly and helpful But, nobody in the office for my first 5 minutes when I arrived. Plus whoever took my original reservation over the phone got the date wrong and ASSURED me you had 6x12 trailers at this location with NO Ramps, which was incorrect. Please listen to the call recording, definite coaching opportunity here.

Kesa A. le

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Le client n'a pas laissé de commentaire.

mike a. le

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Again, great people doing an even better job!

Donald B. le

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Le client n'a pas laissé de commentaire.

MARIA G. le

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Le client n'a pas laissé de commentaire.

Stephanie P. le

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Na

toyin e. le

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It's all good.

Ping Y. le

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Le client n'a pas laissé de commentaire.

ANGELA H. le

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Le client n'a pas laissé de commentaire.

Rafael O. le

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Geon gave me a great service!

Keith W. le

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After a bad experience last time (the cargo van had several defects), this rental was back to the usual high standards. I rented a truck this time, and everything worked and looked great. The agent was friendly and professional as always.

Doyle Y. le

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ALWAYS A PLEASURE TO DO BUSINESS WITH UHAUL

Keith W. le

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Normally, my rentals at this location have been stellar. This time, the cargo van had a large crack in the windshield and a large dent in the door. Both marked, but I felt I was renting a rent-a-wreck. I was also worried about any other damage that I had not spotted prior to renting it. It also only had a quarter tank of gas, forcing me to stop first to add gas lest I run out.

William S. le

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Clerk (young man) was great to work with - very knowledgable, friendly, and efficient. Thanks!

Marilyn S. le

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Le client n'a pas laissé de commentaire.

Willliam P. le

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I reserved my rental online through the U-Haul website. I completed all of the required info, prepaid with a credit card, and received my online confirmation. To help ensure a speedy checkout at the pickup location, I even completed the online express checkin. Unfortunately, the pickup process was a very, very bad experience... so bad that I will think long and hard before ever renting another U-Haul, again. When I arrived for pickup, I was informed by the agent that corporate policy required that a secondary contact be provided, and that he would need to call and speak with that contact directly, before I could leave with the trailer. I found it very odd that that info had not been requested during the online reservation process... if it had been, I could have planned accordingly and avoided the mess that followed. Anyway, I gave the rental agent my wife’s name and number, but unfortunately she was tied up in a meeting at work and was not available to answer the phone. After approximately 15 min and repeated attempts to reach her, I was again informed by the agent that I couldn’t leave with the trailer until he was able to speak directly with someone. At that point, I reluctantly provided a second name and number...that of a friend that, quite honestly, I didn’t want to bother. I personally found it humiliating that U-Haul would be calling a friend to have that friend vouch for me. Fortunately, my friend answered and was able to respond to the agent’s questions... thereby allowing me to leave with the rental. Altogether, the experience delayed me about 20 minutes and proved to be unnecessarily humiliating. I don’t blame the pickup agent for this poor customer experience, he was just doing his job...I blame a bad U-Haul Corporate policy that is in serious need of evaluation.

Raymundo G. le

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Le client n'a pas laissé de commentaire.

Shawn E. le

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Le client n'a pas laissé de commentaire.

Jessica L. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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I need someone to contact me please. I booked this trailer online and chose NO insurance, but I see on my bill that they charged me $8 for Safetow. I would like that $8 dropped from my charge. 936-520-3356

paul d. le

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Le client n'a pas laissé de commentaire.

Debbie V. le

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I looked at rates online. Then called a The rated were 3 times higher. I went back and reserved online.

PETER V. le

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Make sure your contract is billed correctly. Mistakes were made and we were double billed, however it has been corrected.

Donna B. le

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Le client n'a pas laissé de commentaire.

cynthia r. le

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Customer service was excellent! Very quick and easy. Convenient location. Would definitely rent from here again.

Stephen S. le

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Le client n'a pas laissé de commentaire.

Stephen S. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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Le client n'a pas laissé de commentaire.

Kimberly M. le

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Le client n'a pas laissé de commentaire.

BRADLEY B. le

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Fix your computer system so express reservation show up. I should’ve just drove in and drove out, but they had to cancel my old reservation and redo a new reservation for me. And, and, The website told me to go to one location and when I arrive there that location told me to go to another location. Epic fail.

anthony b. le

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Le client n'a pas laissé de commentaire.

Joe W. le

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Le client n'a pas laissé de commentaire.

Richard L. le

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Le client n'a pas laissé de commentaire.

Jerry K. le

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Nothing the entire experience was fast, great equipment at a fair price.

Preston O. le

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Overcharged me. Didn’t have the vehicle I needed wouldn’t upgrade me when I asked. I rent like once a month and the guy behind the desk is unkind and grumpy all the time. When I called about the overcharge corporate told me nothing they could do for 3 days. The rate is 29$ and I used it for like 3 hours 25 miles somehow that =105.04 after fees and taxes etc. even when I inquire about damage waiver “do you have the one that just covers the vehicle” and get the response “that never existed it’s always been vehicle, you, property..” like buddy I’ve been renting from uhaul for 18 years you have not worked here that long. Don’t be an ass about it just say no sir the lowest coverage option covers the vehicle and you just get the added crap for free. Also there’s a deductible worse than my insurance... but uhaul refuses to work with insurance... yeah that’s not actually how it works and is a tactic to bully me into your coverage. Maybe market share has made it so you don’t think you have to care anymore but I assure you there are other options I’ll be exploring. Shit I’ll use Uber anywhere next month.. pay the same and not even have to load anything. Get with the Times uhaul

James G. le

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There was some information needed for an out of state rental that would have been good to know in advance of picking up the trailer. I would have liked to notify the phone reference ahead of time so she would not worry about us. Also any and all information that is going to be requested should be included in the online check in so we could have saved time.

John C. le

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Le client n'a pas laissé de commentaire.

Michelle L. le

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Le client n'a pas laissé de commentaire.

Jamie M. le

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I was over charge for mileage when I only went 11 miles I was charged $120 which is very unnecessary I called to let them know I didn’t go that far and I was still over Chargedwith no results of help

James J. le

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Le client n'a pas laissé de commentaire.

Kenneth M. le

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Le client n'a pas laissé de commentaire.

Sharon M. le

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Le client n'a pas laissé de commentaire.

elizabeth h. le

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Facility is very clean and well maintained. Customer service was great. Making monthly payment was very easy. I would definitely use this facility again if need be.

Ira D. le

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Le client n'a pas laissé de commentaire.

carmen w. le

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The GENTLEMAN who took care of me was superb from beginning to end. A definite asset to Uhaul.

Jeffrey B. le

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Nothing at all. Everything went well and the guys that were there that morning were so friendly and helpful. Great experience.

Brian A. le

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Pros: Elaine at the counter was fantastic and a terrific help -- I do hope she is recognised for her customer service. UHaul also did not have the 17' truck I wanted, so they gave me a 20' truck at the 17' price. Cons: I was forced to give a backup contact phone#, and UHaul insisted on actually calling that person before I could rent a truck -- unacceptable. Instructions on returning the truck were very mobilephone-centric and involved taking pictures and allowing my GPS coordinates to be tracked -- again, unacceptable. Lastly, I was overcharged by $20 -- I had to notice this and drive back to get it corrected, and even then I was not reimbursed properly, as I was paid back the $20 but not the taxes associated with it. Elaine was a bright spot, and the truck itself was great. But the return process and billing were extremely sub-par.

Timothy M. le

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these comments do not reflect on this UHaul center as much as the company itself.. Initially I tried to reserve a car hauler trailer online. No luck- the site kept giving me an error message. I went to a local UHaul center and found a trailer available. The rental/checkout process is quite lengthy and intrusive. I mean, you had to call a reference to rent me a traler? C'mon UHaul, you can do better.

Lance R. le

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The only thing is the online vehicle condition app didn't work. The driver door didn't shut well and the blinker stuck a few times. It was busy at pick up, but the gentleman that assisted was quick and got us going as soon as possible. Thank you!

Taylor W. le

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Le client n'a pas laissé de commentaire.

Jeremiah R. le

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Le client n'a pas laissé de commentaire.

Keith N. le

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Le client n'a pas laissé de commentaire.

James J. le

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Le client n'a pas laissé de commentaire.

Justin H. le

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Le client n'a pas laissé de commentaire.

Teodoro M. le

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Le client n'a pas laissé de commentaire.

Dennis C. le

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Clean facility and very helpful staff. Well Done.

TERRY P. le

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Make everything free.

Virginia H. le

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Le client n'a pas laissé de commentaire.

Bill D. le

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Le client n'a pas laissé de commentaire.

Renee D. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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This location is very slow and in no hurry to wait on you. We had huge issues with our truck on this drive (this truck should have never been issued for "over the road" rental) and the person behind the desk was not interested in logging or hearing what was wrong.

Trudi O. le

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The inside of the windshield was smeared and affected visibility, but that was the only issue. Bobby V was courteous, informative and very helpful!! Storage space was clean and roomy. Many thanks!!

DEBBIE M. le

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Always clean and friendly and I always welcome . I will most definitely use this place again . Thank you . Debbie

ROY E M. le

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Le client n'a pas laissé de commentaire.

Graciela S. le

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Dropped off after closing time..

Steve L. le

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Le client n'a pas laissé de commentaire.

David T. le

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Gion was great!

Donna H. le

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I am very upset that I was charged 25.00 bc I forgot to toss a few empty boxes! That’s ridiculousl! Request a refund!!

Patrick D. le

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Le client n'a pas laissé de commentaire.

ceasar g. le

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NO IMPROVEMENT NEEDED, EVERY WENT PERFECT...

JAMES A. le

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The guy that runs the desk and checked me out is terrific. Friendly, courteous, enthusiastic, professional, knows his equipment well, made a great recommendation on equipment I needed.for thew job. Wish I could get him every time.

DAVID O. le

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Le client n'a pas laissé de commentaire.

JAMES A. le

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The representative that assisted me was exceptionally helpful, courteous, and a pleasure to work with. I will be back soon...,

KENNETH J. le

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Very professional and helpful.

Rhodora R. le

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Le client n'a pas laissé de commentaire.

Robert M. le

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Le client n'a pas laissé de commentaire.

Tamika C. le

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The location was good, and staff was pleasant.

Steven B. le

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The tire pressure system wasn't working correctly. Agent manually checked tire pressure. But light was constantly on. Annoying mostly, but you still don't know if there is an issue. Overall, though, great customer service. Thanks!

Lawrence B. le

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Le client n'a pas laissé de commentaire.

IONIE W. le

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Everything was ok. Staff members were courteous and helpful

Curtis B. le

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Very friendly, and helpful

adam m. le

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Needs to let renters know the second location is not a u haul location and do not operate normal business hours

Sean S. le

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Le client n'a pas laissé de commentaire.

Stephen R. le

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Le client n'a pas laissé de commentaire.

Karen G. le

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Everyone was friendly and helpful.

Charles O. le

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Le client n'a pas laissé de commentaire.

Margaret P. le

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Not enough inside help...the poor guy needed another person to help wait on customers. He did a great job though.

Derrick A. le

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The staff was great and the truck was very good.

john b. le

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the web vehicle reservation changed my location from Palm Valley Blvd to the IH-35 location, then upon arrival there, they had no trucks at all. Had to call and found out that the location was changed to the Round Rock Ave location across town. Get there and find out that there is no such 17' size truck at any location. Had to take a 20' truck which was actually too large for what I needed.

mike D. le

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RR location on 620 ALWAYS GREAT!

Bryana G. le

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The uhaul guy called me no less than three times within 20 minutes of leaving the facility because he thought he had left his phone in the car. I only had a two hour rental on the equipment and I was nervous about driving a rented pick up truck to begin with! I felt like this employee needlessly put me and my car in danger by harassing me while i was driving and trying to close a sale before taking the merchandise. When I told the manager about how upset I was, he said he was “sorry” in a sarcastic tone and said he understood his employee’s actions because “he would also be really concerned about his lost phone!!!!” I would never come back to a uhaul location. Home Depot rents for the same price, actually includes truck tie-downs, blankets, and probably the dolly that I paid $7 for that wasn’t actually in the truck. That would have come in handy when my son and i were trying to load and unload a heavy desk. Honestly, I don’t even know how this uhaul location is still in business and I would be happy to describe, in detail, my two horrific interactions with uhaul staff if anyone actually reads these.

Ted K. le

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Le client n'a pas laissé de commentaire.

Keith W. le

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This was flawless. Everything was ready. The agent was friendly, knowledgeable and efficient. check-out and check-in was easy. This is a great operation. Please insure it stays at this high level, and I will never go anywhere else.

Chad H. le

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I reserved a truck online and went to pick it up at Cedar Park location to find I got the wrong size. They were awesome at getting me the truck I needed! They called Round Rock and were able to accommodate us with a bigger truck in about a half hour! The only thing I didn't like about the 15' truck was the dolly and blankets that were in the truck "in case we needed them". I had rented both already so the extras were only taking up space but other than that it was great! Thank you!!

LINDSAY V. le

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It was good

Mark B. le

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Le client n'a pas laissé de commentaire.

JOHN W. le

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Le client n'a pas laissé de commentaire.

Charles T. le

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The person that was getting ready to open the location during drop off was rude and presumptuous, I got the impression that he didn't care at all. Doesn't matter if this happened at 6:45 am. Luckily, there was another person that was able to guarantee me that the truck that I'm dropping off will be taken care of.

David B. le

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Keep up the good work!!

Roel G. le

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Le client n'a pas laissé de commentaire.

Joshua P. le

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Good value for size offered.

William R. le

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Le client n'a pas laissé de commentaire.

Jan D. le

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The service was very good from the first phone call I made until I picked up my vehicle. Enjoyed the experience.

Lucas S. le

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Le client n'a pas laissé de commentaire.

Jose C. le

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Le client n'a pas laissé de commentaire.

Rick G. le

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Easiest Drop Off I have ever had after renting equipment.

Ray E. le

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Le client n'a pas laissé de commentaire.

terry j. le

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Le client n'a pas laissé de commentaire.

Darby W. le

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Great customer service

Bob B. le

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Le client n'a pas laissé de commentaire.

TRavis B. le

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I had been there since 11am and had a hitch put in, the guy made a 3:00 reservation for an auto trailer and said that I had the only reservation for the trailer, 3:30 hours later they were going to give the rental to someone else and have me pick up the trailer there, even though I Ubered over to get the second car and have it there so we could hook them both up. Luckily the other renter declined the tow dolly, but if they had not I would have just been left hanging, even though I was there at the location. It felt like what this location wanted to just sell hitches that we designed to nickel and dime you up without any warning, “we installed something different and it’s much more expensive.” the hitch was originally priced at $250 online, then when I got there it changed to $375, by the time I was going to pick up the trailer it had gone up to $411. All of that felt like a bait and switch.

Stephen R. le

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Service is sometimes slow. It's usually a busy locations so it needs multiple people working the registers/check in station

Jeffrey F. le

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Le client n'a pas laissé de commentaire.

sanjay v. le

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They changed me for gas, even though I filled it up for where I used.

David S. le

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Le client n'a pas laissé de commentaire.

Mike M. le

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Le client n'a pas laissé de commentaire.

Barrika W. le

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Le client n'a pas laissé de commentaire.

Randall C. le

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Everything was perfect. Was greeted by a friendly face. The install started on time and was well done. Thank you for great customer experience!

Jacob M. le

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Very helpful. Took care of customer

Lisa J. le

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Thank you for a positive experience!

John J. le

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Great team! Very helpful bunch of guys.

Ellen W. le

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I will use again if needed.

David Dison M. le

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We had two units, one of which we continued to be charged for while it was rented to someone else after we vacated it early - a very shady business practice. Otherwise, our experience was good.

troy w. le

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Thank you for the excellent service. The staff were awesome. They were friendly and were very helpful when dealing with you computer system.

jolene t. le

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Thx for your help & Professionalism

elizabeth h. le

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Rep was very patient with me. (I am an older lady). It was appreciated.

TERRI D. le

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I maintained a storage unit at this location for years (5) and only had two random events that occurred at the end my stay. The events was handled with professionalism and was sincerely rectified.

MELANIE C. le

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Our rates continually increased, until I couldn't logically continue to put up with it. We have moved into a new, temp-controlled facility that is over $40 LESS per month for the same size!

Vern H. le

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I cannot say enough about the courtesy and professionalism of the employees. It was a very good experience for us. Thank you!

Zeta A. le

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I appreciate the automatic doors, ramps and complimentary use of dollies of the facility.

JOEL P. le

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I chose this UHaul facility because it was climate controlled -inside. Unfortunately, there was a roof leak and many of my things were damaged. I will be filing a claim. Not happy with this at all.

Thad W. le

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Thank you for your excellent service. The staff was always very friendly and courteous.

elena l. le

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The clerk (Bobby) was so patient with me. He walked me to the unit to show me where it was. When I realized it was not large enough for my needs. He said no problem we can go back to the office.

Marisa D. le

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Scheduling center incorrectly informed me that UBox deliveries were available on Saturdays. Elaine at Round Rock and Christina at warehouse fixed everything! They found a way to deliver it anyway!

Eileen Y. le

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The staff was very helpful and friendly.

Kelbie D. le

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So friendly!

Bradley C. le

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Great experience - very nice place.

daphne j. le

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All great. Thank you.

Brian G. le

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Very pleased

Karen H. le

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Everyone was helpful when we started the prices and at the end. Great facility, easy access. They even called to let us know that our unit was not properly secured (our fault).

Cammille l. le

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As always U-HAUL made my moving experience great! customer service was superb and the staff went above and beyond if I had any issues.