Customer Reviews for U-Haul Moving & Storage of Route 16 Medford / Somerville

10 725 évaluations

600 Mystic Valley Pkwy   Somerville, MA 02144
(Rt 16 West @ Boston Ave next to Whole Foods Grocery)

(781) 396-9030

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(781) 396-9030

600 Mystic Valley Pkwy
Somerville, MA 02144
(Rt 16 West @ Boston Ave next to Whole Foods Grocery)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
Heures d'ouverture spéciales
  • 11/25/2021: 7h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Thanks to the wonderful staff for their courtesy and kindness. They're the best and we appreciate how we were cared for.

BRUCE H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAREN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MERCEDES B.  |  Premières impressions 
Évaluation :
5

Was the best experience

SEMERE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MONIQUE D. 
Évaluation :
5

Very satisfied

Sapna U.  |  Expérience générale 
Évaluation :
5

Truck was relatively new--22 000 miles. The staff were competent and friendly.

James M. 
Évaluation :
3

The employes at the front desk / check in should have some customer training. I know its hard to find help but jez, is really that bad.

GREGORY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce K. 
Évaluation :
4

It wasn't clear when I arrived where to go and once there, that I had to "check-in" before I could go up the elevator. Once I figured that out, everything went smoothly.

William A.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YANNIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P.  |  Expérience générale 
Évaluation :
4

All good except office is too hard to reach by phone

Diane C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY S. 
Évaluation :
5

nothing comes to mind right now.

Dal C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SANCHIT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACQUELINE A. 
Évaluation :
2

I pulled in to the parking lot and went inside. The gentleman inside just told me to leave the keys in the truck and they would get to it when they can. After my pick up experience, I did not feel comfortable doing that. But had to because the rep was very unhelpful. You really need to work on your customer service.

SAMANTHA J. 
Évaluation :
4

The inside of the uhaul cab was not clean. Their was old food, used masks and it was just dirty. The back was very clean. The uhaul facility is always very helpful and very friendly and if I had time to point it out before my appointment with the truck I rented the would have fixed the issue.

Elizabeth D. 
Évaluation :
5

Make sure nothing is in the one handicap parking space. Someone parked a trailer there

MARGARET L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anna C.  |  Expérience générale 
Évaluation :
5

The staff was very friendly and they were very helpful

Ursule N.  |  Expérience générale 
Évaluation :
3

Frustrating. There is a lack of coordination between the online reservation and the instore info. My online quote was 2x the price when I went to pick up the truck. The desk ppl asked me to call corporate to deal with it. I tried calling - it was an hour wait to talk to someone. They finally figured it out in the store - but it was VERY frustrating. Also, the mileage allowed online and then via phone calls was less once I picked up the truck. Not a big deal as I didn't go over the mileage, but stressful in anticipating if I was going to get charged for additional miles.

JEREMY M. 
Évaluation :
5

It was so simple and the staff was great

Nancy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LESLIE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michelle n.  |  Expérience générale 
Évaluation :
1

I had to run back and further from the storage and front desk even when it was about to close in order to get settled in. At first they could not find my unit until they did. Gave me everything I needed to move in could not pass the elevator. Run back got a temporary code finally got in after trying before for like 30 mins. Found that my unit had a giant pillar in the middle taking up so much space, had all my stuff ready to go on the floor , left it unattended, ran down asked to change my unit, got a new one.!YAY! Ran up from the front desk area to the unit area couldn't get in again tried 10mins thinking if I'm stupid and not reading it right. Ran down, told them I can't get in with this code, the front desk person said oh I forgot to mention to use the temporary code for the second one, I run up to the unit entrance can't get in. It's all locked and I put in the number correctly, nothing. Can't get in! Haha It's closing time, I got to this place hours ago, it's been probably 3hrs not being able to get in. I run down it's closing and someone else helped me got up with me and tried it herself and said I have to put in the code into one door and the other at the same time and it worked! Which was helpful. But the functionality of getting things going there is horrible. I finally get to my unit and it's up the stairs, I just laugh! At least there's not a pillar in the middle but the walls are broken and no roofing wire to protect your stuff. Honestly if someone wanted to they could go up on a small stole and climb over and take your stuff so yeah. And to drop off a uhaul during closing hours was terrible too, I could not get into the website at all. It does not work, told us there's a website that we can do that , spent an hour trying different phones to drop the car could not access it! Had to drive the uhaul van back to our house wait next morning to drop it off while having crutch time with other personal things. Btw the walls of my unit was torn off from both sides so uhh kinda scared leaving it there, I will definitely try to move it somewhere else that is safer! And aside from this location uhaul as a whole reserving a van or truck etc. is frustrating because I reserved it ahead of time so I can travel to my real home town and I was told that they may not have this van at the location I asked. I wanted to reserve ahead of time so just in case it doesn't work I can cancel purchase from somewhere else but they told us we will let you know a day before pick up. I'm shocked and call them frequent times to know of any updates and told me it could be up to a 100miles and I'm getting worried because if it's very far I won't have enough time to move things into the truck and leave from NJ to MA. They said I would be updated or a call barely got any just a bunch of scare notice. Lucky the uhaul van was 25mins away and then asked where the drop off would be they said they would let me know the day of pick up. It was definitely a ride first experience

Daisy H.  |  Online Move In 
Évaluation :
4

Fast service Staff took care of anything and everything

Jesus G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Check in/out was very fast. Le personnel était amical et serviable.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUNO L. 
Évaluation :
5

Thank I lost my Father to Covid-19 this year and I had to use the truck to help my mom moved to a elderly facility. U-Haul saved our lives!!!!

MILENA D. 
Évaluation :
1

Lied to us about pricing, extreme lateness with customer assistance, overcharged for service, misinformed staff

Naima B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicole D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS C. 
Évaluation :
5

Your sales people were so helpful to our needs . thank you roe making it easy .Jim Gagne

JAMES G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sumit S. 
Évaluation :
5

Have used this location multiple times. The staff is always friendly and helpful, even when it's super busy around September 1st. You have a great team there.

Miles A. 
Évaluation :
3

The truck had stains on the seats and gunk on the console. The location in Somerville, MA was extremely unorganized and it took them a very long time to find our truck and trailer (even though I set it all up ahead of time).

John B. 
Évaluation :
3

Had to put 2 quarts oul

GIUSEPPE C. 
Évaluation :
5

There were numerous customers inside the building waiting to pick up who were NOT wearing masks. While staff were wearing masks, I was shocked to see that they were not asking customers to mask up. Very uncomfortable experience to be inside a building with unmasked people.

Patricia F. 
Évaluation :
5

Everything went smoothly from the interaction with the employees to the vehicle I used to make a small move. Merci

George M. 
Évaluation :
2

Lights didn't go on near my unit and there was a large hole in the unit wall. Front desk was largely unavailable because they were understaffed. Couldn't find my unit at first because of walls blocking certain hallways and was not told about this, or helped with during the time I was searching. Felt like a very apathetic response.

Courtney R.  |  Expérience générale 
Évaluation :
3

Our rental did not have working air conditioning, the defrost barely worked, and when it rained there was a leak in the cab.

Alexander C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY W. 
Évaluation :
1

Staff and management was extraordinarily unhelpful and rude. I will not be doing business here again, and I will suggest that my friends and neighbors go elsewhere as well. The location is convenient but it's just not worth dealing with this staff.

Scott M.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodoros K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Stephen E.  |  Expérience générale 
Évaluation :
4

They forgot to include our furniture pads but otherwise everything went well.

Sally P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMUELWERNER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joao Pedro R. 
Évaluation :
3

The customer service rep we dealt with acted like we were a burden to her. She wasn't very helpful and to be honest rude.

ADAM F. 
Évaluation :
5

The front desk staff was very pleasant and helpful!

JOSEPH O. 
Évaluation :
2

The key card wasn’t working well, the gave me a storage unit with a lock on it so I had to go back and get a new one and the new one was dark, dirty and had a huge pole in it which i didnt ask for.

Kelsey T.  |  Premières impressions 
Évaluation :
4

Overall a good experience and convenient location near Tufts

Eduardo G.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALEXANDER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Megan L. 
Évaluation :
5

Very helpful staff!

Peter E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARTHUR B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karin W.  |  Expérience générale 
Évaluation :
5

Provide a reliable way to call directly into individual uhaul sites

Michael Q. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANI Y.  |  Expérience générale 
Évaluation :
5

I haven't yet seen the exact storage unit E1181, however expect it to be like the rest of the facility. The woman that helped me was fantastic, very patient, I think her name was Katrina Very attentive even as It became very busy I did not feel rushed and the customers that were waiting to be help were fine because she continuously acknowledged them with updates of the process. I'm sure you folks at u-haul must know that Katrina is a valuable asset to the company. Well thanks this is my first time ever needing to rent a storage unit. Jack MacEachern New Customer

Jack m.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN U. 
Évaluation :
3

Without getting into details, I did not have a good customer service experience. The two employees I interacted with seemed lethargic and distracted by their phones. One couldn't answer simple questions and the other's body language indicated annoyance when the trailer reserved was not what I had requested. I have used this location several times over the past 20+ years and always had positive experiences. This time I was disappointed with the service, but the equipment and contract terms were totally satisfactory. Also, the individual who handled my equipment return was personable, friendly, and willingly backed the trailer into its space when I could not.

WALTER S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN M. 
Évaluation :
4

Process of reserving online, picking up and dropping off was very efficient!

LIZ R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose V.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bradley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
5

Pricing is getting a bit too pricey

Kasey P. 
Évaluation :
4

Can't think of anything at this time.

JOEATTA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan B. 
Évaluation :
2

There wasn't any real room to drop off the U-Haul, so we had to do a lot of awkward maneuvering

Stephanie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE H. 
Évaluation :
5

Shikera Brown was exceptionally helpful and professional.

KEVIN C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marisa D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kataleeya P.  |  Expérience générale 
Évaluation :
3

Having 2 representatives at the front desk would reduce the waiting time

Mark M. 
Évaluation :
1

This was one of the worst experiences I have ever had with any business. I was told that the reason for poor service was due to being short staffed. Meanwhile the employees were arguing because one took an hour and a half lunch. When he returned another woman came out and started drawing on his hand making a "pen tattoo." Another was sleeping on the furniture pads. After explaining that I need enough room to get 3 couches in, I was given a space that was in a small corridor where I could not fit my furniture. I went back to the front desk where I was given another space in the same area. If you have half decent furniture that you do not want gnawed by rats, find another place. Not only are there rat traps everywhere but there are transients hanging around inside the building. They couldn't figure out how to key the access card so they gave me the entry code. I would guarantee that code works today and 6 months from today so not only is it filthy but not secure. Finally, some guy came back from lunch to "help" and gave me a space that was half the size of the other ones. I thought I was being punked. I was at UHaul for over two hours and while still waiting, finally called Extra Space Storage on the other side of Medford. I called them at 4:45PM and was finished moving in by 5:30. Go to Extra Space Storage or put your stuff in your Mom's basement but just do not use UHaul. I had to put extra miles on the UHaul truck and extra gas after being toyed with all afternoon. On top of all of this I still got charged!!! I called the customer service line and spoke with a very nice and capable woman named Katrina. I was on the phone for 45 minutes and was finally told that the money will be back in my account in 3-5 business days. Do not go to this business. Let me write this again. DO NOT GO TO THIS BUSINESS! After all of this lunacy I realized that these people did me a favor because now I never have to deal with them again.

RONALD W.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyaire W. 
Évaluation :
5

Thank you to the staff, who made it quick and easy for me to check out, despite the line of customers and the busy time of year (move-in).

Lucy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine R.  |  Expérience générale 
Évaluation :
4

Arrived during a significant vehicle return cycle. Too crowded to help pickups because understaffed and not enough space for the volume of returns.

ANDREW TAYLOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emma F.  |  Expérience générale 
Évaluation :
1

I arrived to check in with a huge truck full of stuff on the way and was informed that UHaul doesn't honor storage reservations - it's first come first served. I showed them my confirmation email with the unit, price, size, and move in date. I was informed that uhaul does not give preference to customers with reservations and that they didn't have a storage unit big enough for my things. I had to store my things in a friends basement and I have not been able to get a refund from uhaul. This is personally my second time having an experience like this with uhaul.

Briana S.  |  Expérience générale 
Évaluation :
4

Alanna Barton was absolutely wonderful and went out of her way to help us - thank you so much for all you did to make our uhaul stay so easy!

Carolyn B.  |  Expérience générale 
Évaluation :
3

Split second floor was not great to bring heavy stuff up and down. I'll avoid it next time. Facility doors were sometimes unlocked, convenient but insecure. Overall staffs are rude but do their job.

Katsumasa H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian N. 
Évaluation :
3

We arrived it took them over 25 minutes to figure out they didn't have the pickup truck I had reserved. Meaning they needed to find me another vehicle. They ended up putting me in a 9 foot van which was fine however I lost 50 minutes of moving time because of their mistake. Then upon trying to return the van it wouldn't accept photos of the mileage kept giving error messages apparently making my drop off time late 15 minutes. Really shouldn't have been charged any additional fees as neither of these errors where on my end.

KRISTEN C. 
Évaluation :
1

The GM of the store has failed to set the standard for this location. Staff is rude and unhelpful, the store reeked of weed.

GREGORY Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth R.  |  Expérience générale 
Évaluation :
5

Uhaul reservation pick up location was changed 3 times. Mystic Parkway had great customer service.

Nicole G. 
Évaluation :
1

We were ripped off. Odometer was incorrect. They claimed we drove 37 miles IN An HOUR. Also had a 30 minute wait to pick up.

RICHARD L. 
Évaluation :
4

Very quick efficient drop off. Receipt emailed with no mistakes.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAVI B. 
Évaluation :
5

Always nice location and wonderful people working there.

HAROLD D. 
Évaluation :
1

This was not the location I was supposed to drop off to In Cambridge mass. They were full and I had to drive more than 30 minutes to this location. Caused me to be late to an appointment and the location billed me for gas when I left the tank with more than it had when I picked up the truck. They registered the gas as 5/8 when it was just over 3/4 when I dropped it off.

MICHAEL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfredo C. 
Évaluation :
1

Overall, very disappointing experience. I had a confirmed reservation for a 5x8 trailer. I received a phone a day AFTER, I was supposed to hear from Uhaul to confirm equipment to tell me they no longer had the trailer. Ended up having to pay more than double for a cargo van. Terrible customer service - was told I am lucky to get anything!!!! Will never use again! Terrible

JASON T. 
Évaluation :
5

The only issue we had was when starting the truck. The UHAUL employee was very helpful but it continued to be a problem throughout the day with he particular truck we had. Otherwise a great experience during a very busy time.

Melissa H. 
Évaluation :
1

stop overcharging when equipment is returned on time

GEOFFREY G. 
Évaluation :
5

They were great.

Michael K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seth W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRATH L.  |  Expérience générale 
Évaluation :
4

I am extremely dissatisfied with my overall drop off experience. While the Mystic Valley location is fine, I was only there because I was redirected there from my scheduled drop off location in Cambridge, where I was told by an unhelpful uHaul employee that they did not have the capacity to take possession of Uhaul property. I was therefore required to drive across town, through heavy traffic on unfamiliar streets. More importantly it was 30 minutes out of my way and I had timed things perfectly to make a flight that evening. The thing is, this is your property. I fulfilled my end of the contract as soon as I pulled into the Cambridge location. It was NOT my responsibility to get it to the other side of town. It was yours. And yet you made it my challenge to get it there safely with the all important full tank of gas when I should be on the way to the airport. uhaul's lack of space or planning is NOT my problem but you made it my problem which makes me very unhappy as a customer. It added stress to an already stressful day, increased the cost of my Uber ride to the airport by about 60 $and nearly made me miss my flight. How was the location at 600 Mystic Hills? Fine. Very friendly, in fact. How was the overall experience? Terrible.

Breyden H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Macaulay C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim M. 
Évaluation :
4

They had cargo van rentals where other places did not.

THOMAS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY G. 
Évaluation :
5

Professional and friendly

GEOFFREY V. 
Évaluation :
1

I went to U-Haul on July 30th to cancel a current truck reservation I had and see if a trailer would work instead. An employee said yes, my 2014 Toyota Corolla could handle a 5x8 trailer safely, cancelled the truck reservation, and scheduled a date to have a hitch installed on my car on August 10th. I then reserved the trailer for pickup August 29th. On August 20th, I dropped my car off at 7AM to get the hitch installed. I returned at 6PM to find that my car had not been touched. Said they didn't know if I was hitching a U-Haul trailer or another type of trailer to my car. So my car just sat there all day instead of them calling me to ask, or bothering to look in the system for the reservation under my name. So I had to wait for the hitch to be installed. On the big moving day--August 29--I arrived an hour early to pick up my trailer. The employee at the desk asked for my reservation and immediately looked to a fellow employee and said "oh shit i think we overbooked trailers today". I remained silent, kind of in shock since I'd booked this so far in advance and had to move out of my apartment that day. She then went on her walkie talkie and asked if the 5x8 trailer in the Q line was available. Someone responded back over the walkie talkie, "Did we replace that tire on that trailer?" To which I heard a "I think so" response. I asked for and received confirmation that they had but purchased the insurance anyway. Then drove the 6 hours from Somerville, MA, to Langhorne, PA. On August 31st, I dropped off the trailer. During inspection, the employee there took one look and said "DAMN, DID YOU KNOW THIS ONE TIRE IS COMPLETELY BALD? IT HAS CUTS ALL OVER IT." This was unprompted; I had not mentioned the conversation in Somerville. So I said, "funny you should mention that...". I find every action on the part of this facility to be insanely irresponsible. On so many levels. The hitch. The overbooking. The defective product (a bald tire). They put me in harm's way by delivering to me a faulty, dangerous product. I'd like to hear what u-Haul has to say for itself before I contact the Better Business Bureau.

Carson S. 
Évaluation :
2

Was promised and guaranteed a rental from 9am on 8/31 and to be returned 5pm on 9/1. Happened to check my reservation a few days prior to 8/31 and noticed the return time was changed to 9am on 9/1 without any notice. I was very frustrated with this since I had to scramble to make other arrangements. Was hung up on twice by someone named Rhiannon I believe at the location I rented at. I can understand it's a tough for uhaul and employees with everyone moving but didn't consider any of this professional.

Kevin P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JULIA G. 
Évaluation :
5

Things moved surprisingly quickly and everyone was super helpful, despite it being Sept 1st. One of the employees also helped me find a lost item I had left behind in the truck. Great service!

Eli C. 
Évaluation :
4

I had reserved dropoff with another location very close to my son's apartment. I was forced to go to this location. It's not far in terms of mileage but due to traffic, it took close to an hour to get there and we had to pay for a Lyft back into Boston. Also, the extra driving dropped the gas gauge Soni was charged for 3 gallons of gas. I paid over 1 000 $to rent the truck and do not think I should have been forced to pay extra charges at the end due to your change of venue, at the last minute. You should ensure there is room to drop the truck where I reserved a dropoff. I also had to go much farther than planned to pick up the truck. UHaul needs to figure out these logistics in advance, when reservations are made

Lisa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saksham A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEREMY G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGGIE K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Diane G. 
Évaluation :
1

Every single person working there needs an attitude adjustment. Very poor customer service.

COREY T. 
Évaluation :
2

This uhual location was severely understaffed for their apparently “busiest time of the year” I counted 5 employees total 2 of which were sitting on their phone in the garage. I frequent uhaul locations around MA and the DC/DMV area. This location only helped me attach my trailer after 10 minutes of me searching for an employee. Not to mention I was charged for trailer damages I did not cause, yes I purchased insurance.

PATRICK M. 
Évaluation :
5

The Storage Manager, Alana (not sure if I’m spelling that correctly), was particularly helpful and I greatly appreciate her customer service.

Caitlin R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bartosz G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurstyn M.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason L.  |  Expérience générale 
Évaluation :
5

Alana demonstrated impeccable customer service and patience, and overall made the experience much more pleasant. I can't commend her enough.

Patrick S.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Vishnu R.  |  Expérience générale 
Évaluation :
5

The woman who assisted me was extremely helpful and courteous. She went above and beyond to make sure that I was taken care of and happy with my transaction.

Sean M.  |  Premières impressions 
Évaluation :
5

Very accommodating! Thank you!

Steve C.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chirag S.  |  Premières impressions 
Évaluation :
4

I was given two units in the basement that could only be accessed by a ladder/platform. It was really tough to fill and empty the storage units. No one mentioned this up front and if they had I would have asked for a unit on the floor. As there is an elevator it wouldn't matter which floor but just to have easy access and this definitely was not. FYI I booked the first storage unit online then the second in person but before I had seen the first unit. No body mentioned the problems with access and there were no other unit available. Just some hopefully helpful feedback.

Sandra N.  |  Expérience générale 
Évaluation :
5

Great service!

PETER Y.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTINA M.  |  Expérience générale 
Évaluation :
1

I am big on customer service and this facility lacked it entirely. In addition, trying to call this facility is like finding a needle in a haystack while visually impaired.

Talita R.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra B.  |  Expérience générale 
Évaluation :
5

Great experience! Thank you!

Seth W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George B.  |  Expérience générale 
Évaluation :
2

The woman who first helped me was amazing - warm, welcoming, and went above and beyond to be helpful. The man who assisted me was rude, unhelpful, pessimistic, and suggested I try to find a storage unit at someplace "down the road." The storage unit I reserved a month ago was occupied by someone else upon my arrival. I had just driven a UHaul full of stuff from NY to MA, and needed to place my things in the storage unit I reserved. When I told the man who assisted me that the unit I was assigned was already in use, he seemed to think there were no other units available in the whole place, and that I should look elsewhere. The woman who originally assisted me went to look - and found 2 storage units available, from which I chose one and was able to move my things in. She really saved the day and I am so grateful to her.

amanda l.  |  Premières impressions 
Évaluation :
3

Very pleased with the storage unit for as long as I had it. Merci.

Tyler P.  |  Expérience générale 
Évaluation :
2

First my access card didn't work (the person helping me said that was to be expected, so why then did I have to walk over to establish this?), then the storage turned out to contain someone else's stuff, then the newly assigned storage unit was sealed so I had to find someone to open it for me. Also I had to buy a lock but there was already a new lock in the unit, which was confusing. Did I really need to buy a new lock? All in all I had to walk up and dodwn to the office 4 times, and it took me an hour. It's also quite expensive. I will t explore other options in the neighborhood.

Johannes d.  |  Premières impressions 
Évaluation :
1

Office was understaffed, lines were huge. The first unit I rented had somebody else's things in it. The second unit had a door that would not close. I asked an employee in the loading dock for assistance with the broken door. He literally grunted at me and then walked away. I spent over 3 hours moving two boxes into storage due to facility mismanagement and employee incompetence.

nicole r.  |  Premières impressions 
Évaluation :
4

Reason for losing a star is that I reserved a storage locker online and was told that no lockers of that size were available when I arrived. It doesn't make sense to allow people to reserve something that doesn't exist. I specifically drove to that location for that size. Thankfully a locker that was still big enough was available, but if I'd driven there for nothing I would've been very upset with U-Haul.

shigeki k.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

lorena r.  |  Expérience générale 
Évaluation :
3

It would be good if we can have lights inside the storage room apart from the hallway.

Sukumar S.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Philip M.  |  Expérience générale 
Évaluation :
2

Honestly the unit was not built for short people. The 2 step ladder that was there was barely helpful. I did not like my experience at all. If I would've known that I was going to have to climb to put storage on the top level I would've brought a bigger ladder. Also, you have a promotion that says "first month free with a truck rental" and that promotion was not applied to me. I rented a storage unit and a truck and I still got charged for the first month of storage.

Antonio E.  |  Online Move In 
Évaluation :
2

You didn't have the storage space I had reserved. The only option was smaller and hard to access due to the stairs

Armando O.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew N.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FLAVIO L.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID B.  |  Premières impressions 
Évaluation :
3

Bob - please call me - there is a problem with my reservation, thank you.

JANE R.  |  Premières impressions 
Évaluation :
4

Initially getting to the unit was a little challenging, but other than that it was a great experience. Good staff!!

Stanley R.  |  Premières impressions 
Évaluation :
3

All the good things aside, I'm still really bothered at what brought me to today. I received a letter from Mr Corbeil stating that Uhaul had not received my payment and were now assessing a late charge. I called immediately and spoke with Cindy who was outstandingly helpful in rectifying this situation but could not explain to me what had happened. Seems my financial info had been removed/lost from the system -not of my doing-and I had to resupply my card which had paid my monthly automatic payment to date. There was never a problem with my card. Personally I would like to see more of an apology from Uhaul for this incident then simply a rescinding of the late fee. But not having that I'm very grateful to have been able to talk to Cindy, who was most courteous, understanding, and sympathetic. Clarissa Saldanha

CLARISA S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela p.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HAJIBALA M.  |  Expérience générale 
Évaluation :
2

1) The floors were very rough and needed maintenance very much. When you have a cart loaded and the floors are rough things fall off and break. I am sure there is concrete filler that can fill it in and smooth it out at low cost. 2) The access system was terrible. I had to go to the office twice to get a new card. The third time I went in, the office staff gave me their code so we could get in. This is a terrible inconvenience. 3) I also found there to be problems with the carts. First, the number of carts. There wasn't enough to go around. Second, some of the carts needed either maintenance or to be thrown away as the wheels were coming apart.

Michael B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elchin S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elsa B.  |  Premières impressions 
Évaluation :
3

The lady at front desk wasn’t nice

Jinghong H.  |  Online Move In 
Évaluation :
1

This is arguably one of the worst storage facilities I've ever been to. The facility is definitely understaffed and customers end up waiting quite a while to talk with employees and access the moving trucks and storage rentals. The employees are extremely rude and unhelpful, the facility has poor/inconsistent signage, and the maps are nonexistent or indecipherable, so you end up wasting time trying to find your rental location. The facility called me three times about my rental, but made it impossible to talk with any staff because wait times to talk with a U-Haul employee were in excess of 45 minutes. There is also no available first-aid for band-aids, etc. in case you get injured. The mobile return app is also poorly designed and extremely confusing. I would strongly recommend avoiding U-Haul if possible!

Daniel W.  |  Premières impressions 
Évaluation :
3

Everything online was very straightforward but it was super unclear where even to enter the building, how to find my locker, etc. Maybe need a big sign pointing to the entrance for self storage because it’s kind of hidden in the back

Ayden C.  |  Online Move In 
Évaluation :
1

We reserved a storage unit over a month ago on your website that advertises several places "reserve a storage unit!" When we arrived, not only was the unit that we reserved not available, but we were told they were first come first serve. This is false advertising and incredibly disappointing and frustrating to be informed that the work we did to be prepared was disregarded by your company. The staff were not helpful or engaged in finding a solution to this problem. After over an hour, we reserved two smaller units and have to pay for the first month in one even though we were offered "first month free" with our truck rental. The entire situation was incredibly frustrating at the end of an international move and took much longer than needed. I am disappointed in a company that doesn't stand by what it promises and then does not take responsibility for that dishonesty.

Taylor K.  |  Premières impressions 
Évaluation :
2

The storage unit I reserved did not exist in the facility. We had to drive extra miles to find another storage location. Staff was not friendly in both locations.

Jaebin C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Danielle F.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julie R.  |  Online Move In 
Évaluation :
5

The first floor ground is really tough making it hard to roll a cart filled with stuff. I'd love to see a smooth ground.

Matheus F.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelley S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Claudia S.  |  Premières impressions 
Évaluation :
4

Keep it up.

Eduardo G.  |  Premières impressions 
Évaluation :
3

I had that unit for 14 years. It's fine, a little expensive (the recent price increase was the impetus to finally clear it out. So thanks for that). On the move out, saw a dead mouse on the floor. Once there was a wasp nest on the 5th floor by the elevator. In Handmaid's-Tale times, I think it will make a fantastic prison.

MICHAEL M.  |  Expérience générale 
Évaluation :
3

Overall I liked the experience, but the major red flag for me was the following. About 1 month prior to my move, I reserved a truck and storage unit online. As I turned up for my truck I was told that storage unit I booked online was unavailable, because someone else took it already -- this was a big problem for me, because I had to relocate my personal belonging to storage and this is why I booked it online 1 month before. I was sent around 2 other U-Haul storage facilities in and around Boston, which not only added mileage to the truck I was driving, but also exposed me to incremental labor cost of TaskRabbit, which I hired for the job. In summary, I would not recommend U-Haul to a friend, because of this major issue. I still don't understand what is the point of booking storage online in advance, when I am then told by U-Haul staff that it is all first-comes first-served basis -- this is completely unreasonable and this practice shall stop otherwise U-Haul will end up with many customers like me - unhappy.

Bartosz G.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mathew P.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ursule N.  |  Premières impressions 
Évaluation :
2

My unit has an extra set of steps that I wasn't told about before renting it. It's also very far from the elevator. If I had known how far I have to carry large furniture, I would not have rented here. Also, I was not told beforehand that I would have to give out a friends address and phone (the "third phone number" requirement). That's an onerous requirement. Finally, we had trouble finding the unit the first time, even though we asked staff for directions. We had to go back twice to the customer service desk to ask where it was and even then it she was unhelpful. Your units are hard to find - how hard would it have been for staff to explain the layout when we first asked??!

Carla G.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Madeline H.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucy B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evelyn M.  |  Online Move In 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joe H.  |  Online Move In 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie t.  |  Premières impressions 
Évaluation :
3

The workers were fine, the rent increases suck!

JOE P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kelley S.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kataleeya P.  |  Premières impressions 
Évaluation :
5

Customer service was EXCELLENT. Really liked the staff

Wonjin L.  |  Premières impressions 
Évaluation :
5

Definitely will recommend it

Jorge T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne S.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JULIA M.  |  Expérience générale 
Évaluation :
5

Franchesca and her co worker were diligent and prompt on their service. They explained everything to us it was also super quick! I would give her a kudos!

Yuly V.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy Y.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen C.  |  Expérience générale 
Évaluation :
3

This was my first time renting from Medford U-Haul. I had a very good conversation with two employees in the morning. However they failed to mention the after hours return fee of 20 $that I was charged. I initially had my reservation booked until 3:00 pm. I asked if it could be extended and the person sitting at the front desk agreed to reschedule to 6 pm without any charge. When returning the vehicle, the mobile app accepted the photos initially but went back to the same screen when I clicked next. It took more than an hour before the app finally worked. This again wasted a lot of my time and very inconvenient when it was raining outside.

Pranav Y.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JENNIFER B.  |  Expérience générale 
Évaluation :
2

There is always issues with door access after hours, and even though their is a 24 hour phone number on the mail keycard panel, the number is for "Bob's" personal cell phone doesn't "WORK" where he lives. other time all the doors are left open all night long. I also tried to remove 24 hour access for over six months, after one of my phone calls to U-Haul's 800 number where I asked again about removing access I got a letter stating that the rent will increase by the same amount. Lastly the storage unit measurement were off, so you don't really get what you think your paying for...

shawn P.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

JENNIFER B.  |  Premières impressions 
Évaluation :
3

Go around the corner to Whole Foods. Ask a staff person where something is and see what happens. Your staff went to a different customer service school.

David R.  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Alyssa T.  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREL K.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B.  |  Premières impressions 
Évaluation :
1

Within 30 minutes of being at the Uhaul facility, I walked into an unlocked bathroom to witness someone shooting up heroine. They were not a customer of Uhaul, but were able to freely walk around the unlocked section of the storage facility. They proceeded to loiter for 1,5 hours, with several men loitering along side her. A separate man (also not a customer of Uhaul as he never entered the card access area) loitered around the facility for multiple hours, and seemed to be selling drugs out of the back of his Penske rental truck. How no Uhaul representative noticed any of this going on is beyond me and incredibly concerning to me. I was at the facility for a total of 2 hours in the middle of the day, so I am very concerned as far as what else goes on at the facility. I plan to leave my belongings there for this stay, and would have a difficult time recommending this Medford location to anybody else.

Brendan N.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kristen E H.  |  Expérience générale 
Évaluation :
4

The staff was always helpful and courteous.

FRANCIS D.  |  Expérience générale 
Évaluation :
3

We came on 1/30/2021 to access the storage unit for the first time and were told by the staff that they were too busy to accommodate us accessing the unit and instructed to return at 6:30pm. At 6 pm I called the facility to ensure that we could be accommodated and I waited on hold for 30 minutes... decided not to go in at this time for obvious reasons. We returned the following morning and were helped with our unit. This did take some time and when we left there was a huge line of people behind us. Perhaps the facility would benefit from additional staff to meet the needs of its customers.

Edith B.  |  Premières impressions 
Évaluation :
2

I was first given the wrong unit number and had to return to the front desk. I also had to ask for a different unit because it was up a flight of stairs. When I returned to the storage elevator, the access card didn't work. I then got a new one, but upon returning to the storage unit I found that it was locked. Then I went to the front desk AGAIN, returning to the unit with an employee with the key. But it turned out to be the wrong key, so we had to wait for her to go back to the front desk to get the right one. We finally gained access to the unit, but it was smaller than the one I had reserved, and irregularly shaped, causing extra delays in loading it.

Arthur B.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anais l.  |  Expérience générale 
Évaluation :
5

My experience exceeded expectations. Your staff was great!

Joseph C.  |  Expérience générale 
Évaluation :
5

All very clean including the restrooms.

Eduardo C.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Willem S.  |  Premières impressions 
Évaluation :
3

I got there at 7 pm when the office closed at 6 and I needed to have been there to check-in, but the hotline people didn't tell me that, so I just have to come back and do all the unloading in the morning. I would like there to be a 24-hour check-in for storage units. Also, there wasn't a lock on my unit when I arrived so I had to go get another one.

Emily D.  |  Online Move In 
Évaluation :
5

Both staff members that I worked with Sunday morning were extremely helpful and patient. I was able to view multiple units and choose the the best one for my needs. Exceptional service.

Michael A.  |  Premières impressions 
Évaluation :
4

The only issue with the online process was with the free lock. There was no free lock in my unit as promised. Luckily, I already owned a uhaul lock and happened to bring it with me.

Hugh E.  |  Online Move In 
Évaluation :
2

My card to access the storage building has not worked on several occasions. Frustrating when it's after hours.

Tod W.  |  Premières impressions 
Évaluation :
3

PROS: - We could access the storage late - Free Dollys - Security Cameras - Shared Item Drop Off CONS: - Large Bay Doors stopped working at 7pm - Cargo platform is slanted and dollys can easily roll back (dangerous and inconvenient) - Storage space was on stairs with no equipment to hoist heavy items - You're forced to buy a UHaul lock - Storage space had no cooling or adequate ventilation

Alex g.  |  Premières impressions 
Évaluation :
2

I was told when i moved into my first unit that if it was not big enough, I would be able to upgrade to a larger unit if necessary/available. Having decided to upgrade, I looked at the website and saw a much larger unit - and then i called the store and reserved it. I walk in the next day and was told that not only is there not a unit this large available, the room listed on the website DOES NOT EXIST. So while I was less than pleased with the customer service and the lack of willingness to help me resolve this situation, I was even more appalled at the way Uhaul's website is run and how their reservation system doesn't really mean anything (a direct quote from an employee).

Megan A.  |  Online Move In 
Évaluation :
4

1. I was very surprised when I got to my unit, I was told it was 6' deep x 6' wide by 8' high. Instead, it was 8' deep x 6' wide x 6' high. I really wanted that extra height, but unfortunately this was the very last unit available on an elevator floor. (Units are split level with some on the elevator level, the other up a steep flight of 8 stairs.) 2. I was REALLY surprised to find that there is no lighting at all within the unit, so we were basically moving things around in the dark. 3. There is a concrete post right in the corner of the unit, rendering about 24 cubic feet useless. The people were lovely. Everyone I worked with was polite, patient, and wearing a mask. So the fault is mostly not with the employees.

Jenniefer T.  |  Premières impressions 
Évaluation :
4

The first unit I was assigned had a giant column in it. This information does not seem to be in the computer system. The card-key is not working which complicates things. Got a unit with steps in the access. Not ideal. Unit with no steps not available.

Isidro C.  |  Premières impressions 
Évaluation :
5

We have had a large storage unit in Boston for 2 years @ 220 $a month & just moved to Arlington MA & wanted a smaller unit The guy at the counter was Very Nice , Very Patient , helped us find just the right size unit , please forward this 10 star rating to him ,people need to hear good things during the hard times were going through & be complimented on the good work they do Thank You for another good experience

john M.  |  Premières impressions 
Évaluation :
2

Help! I so unhappy about this I just want to die or cry perhaps both! Waiting for uhaul management to help!

marlene k.  |  Premières impressions 
Évaluation :
1

Your website says to be 15 min earlier before closing to be able to get the unit that I reserved so i arrived and I was in the office 35 min earlier. the person in charge he didn't want to give me the unit complaining how he was short stuff. So He made me drive back again a distance 45 min and come back an other 45 min drive so i can get the unit next day. I work in a fast food industry as a manager I am always short stuff and costumers come in 10 min before close what would I say I am sorry I don't make your food ? He had only one customer that was done after 10 min probably he was lazy to do the work that was exactly 10 min cause next day the lady helped me took only 10 min for the contract got the lock and that was it.

vasilis s.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T.  |  Online Move In 
Évaluation :
4

We rented a storage unit online. When we got to the facility, we learned that the unit had a big concrete column n the middle that took up 1/3 of the available space. The folks at the facility helped us switch units to one without a column, but your online interface should make clear when there is an obstruction in the unit.

Jeffrey R.  |  Online Move In 
Évaluation :
3

Store was VERY busy due to the colleges moving students out of the dorms, yet there was only one person working at the desk who is very overwhelmed by the people standing in line. There did not seem to be a manager or anyone else around. Even though we checked in online we still had to go into the store and wait in line because our code did not work, and there was no free lock inside the storage room they initially assigned us and once we got the lock it did not work because the door was not lined up properly. We had to go back and wait in line again in order to be switched into another room. There was a gentleman who was taking people to their storage rooms and he came with us to make sure that the room was satisfactory this time and that the lock did work. We rented our unit on March 11th, the day before U-Haul announced that college students could have one month for free. I have called the local store several times and no one answers and I get transferred to the National customer service who keeps telling me there's nothing they can do that I have to talk to the local locationfor the free month since we rented the unit the day before the free month was offered by U-Haul. I will still continue to call because the only reason we rented this unit was because my daughter was told to move out of her dorm and we knew if we didn't rent it immediately we would probably not be able to get a spot. The workers we dealt with were friendly, but the store seemed to be understaffed, and the staff that was there seems to be overwhelmed. Perhaps it was because it was the first day after move out to were announced for the colleges...

Hope D.  |  Online Move In 
Évaluation :
1

The service in the Medford/Somerville location was horrible! No one not Even management knew what they were doing! I'd like a phone call to explain more! 617-671-7904 my name is Lisa. Thanks

Eric B.  |  Premières impressions 
Évaluation :
5

Fantastic, in all areas. Thank you all!!!

Deborah J.  |  Premières impressions 
Évaluation :
5

Thank you, the woman taking my order to rent a storage locker and purchase a lock and cardboard boxes was very pleasant and helpful as was the young man escorting me to the locker.

John L.  |  Premières impressions 
Évaluation :
5

The woman in charge of the storage facility was exceptionally helpful and went above and beyond with customer service. She's great!

sam s.  |  Premières impressions 
Évaluation :
5

Courteous, quick and professional service by the gentleman at the front desk and the young man who provided the tour of facility.

michael m.  |  Premières impressions 
Évaluation :
2

Paperwork processing took FOREVER. Clerk had to enter info multiple times to "move" me into the space. Took about an hour after all said and done. All this while my move crew was standing around.

Stephen C.  |  Premières impressions 
Évaluation :
5

Tom Na RCAVAGE was extremely accommodating, courteous, and bent over backwards to give me the best customer service imaginable. I was very happy with my experience at U-Haul yesterday.

Mary B.  |  Premières impressions 
Évaluation :
5

Vonti and Tim were very helpful and super friendly.

Debye K.  |  Premières impressions 
Évaluation :
5

Katrina was super helpful with choosing the best storage locker for some odd shaped equipment.

David R.  |  Premières impressions 
Évaluation :
4

The storage facility meets my needs. Check-in is quite slow, but that is due to the computers. The staff is great.

Elizabeth M.  |  Réservation 
Évaluation :
5

The customer service was excellent. All of the employees I spoke with went above and beyond to meet my needs. They were patient and thorough, even personally showing me to the elevators.

marielle o.  |  Réservation 
Évaluation :
5

I had 2 boxes delivered from west coast and they were helpful getting them to my apartment on time. Because of July 4 holiday my boxes stayed in storage for 4 extra days but they did not charge me.

Tom S.  |  Expérience générale 
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