Customer Reviews for U-Haul Moving & Storage of Roxborough

Évaluation :

5

Nothing. The young man that I met while returning the truck was informative and very nice. Merci.

Évaluation :

5

Mary, Matt and Nate were excellent and I am grateful for all the help they gave me! What wonderful and professional employees Uhaul has at this location in Roxborough and I would recommend to everyone I know!

Évaluation :

5

Excellent customer service!

Évaluation :

5

The associate was very kind and accommodating. The location was clean. The truck was good. I will definitely choose this location again. Merci!

Évaluation :

5

The woman who helped me was very efficient and pleasant. She was managing the facility alone at that time and keeping track of all the customers and their needs. Treat her well or she will get hired away from you!

Évaluation :

5

Keep doing what you're doing.

Évaluation :

5

From start to finish the staff were really terrific! This from having very bad customer service experiences I felt like you all have done something right and it actually felt like people working there actually cared about the customer. Much appreciated!!! Moving is so stressful and having people be nice and thoughtful makes a huge difference!

Évaluation :

5

I love the stuff. They were so helpful and always so friendly. They made a tough transition for me go smoothly. I appreciate them all

Évaluation :

5

The staff has been more than great. They were all so friendly and especially helpful!! I appreciate them all!

Évaluation :

5

Checkout and drop off were both very quick and the staff was very friendly

Évaluation :

1

Bryan was super helpful and friendly. He gave me a heavy discount by upgrading from the 4x8 to the 5x8. I had safety concerns on a previous trip when I had a wobbly old trailer, and he addresses this by switching the equipment rental to a newer trailer. He said he took care of all his trailers. 5/5 service. Please give Bryan a raise.

Évaluation :

1

I couldn't access the storage on my first day. No one was available to help. I call the 24h phone number I was given and a girl hanged up on me. She does not know nothing about how to help me. I had to leave my stuff in the uhaul truck until the next day to go back to the store.

Évaluation :

3

When I arrived at the time I reserved, the dolly and furniture pads I rented were not ready. I did not realize that it wasn't until I walked to the van and looked inside. I had to go back in and let Mary know, and she then went to put together the rental products. They informed me that they would provide me a credit for the dolly and the furniture pads. Today is 12/17/21 and I have not seen any credit on my card. The receipt I received when I returned the van is still the same amount. I even returned the van earlier than expected. If you are going to offer something, keep your word. Not going to lie that I won't be renting from this location again.

Évaluation :

3

Initial customer service was great. The one who was there in the pm was not. Website showed one charge per mile but was charged more per mile in the contract. 2nd person said they couldn't do anything, even though the website published the price. Feel scammed.

Évaluation :

5

This place is Great everytime I go here the Lady i think her name is Mary is always 110 % Great and also the Young man Nate is Good to the other Man needs some work not so happy with that one but that's for another day Thanks Team

Évaluation :

3

The staff was nice but the pricing was deceiving. I had no idea I had to bring a copy of rental insurance and that I would have to pay an additional $25 on top of fees. I had the truck for one hour and used 9 miles and it cost me $64. Not ok.

Évaluation :

4

They could use more staff, the one person on duty had to do a lot. But he was great.

Évaluation :

4

Service the box trucks regularly. The one i had the transmission was having a little trouble shifting gears

Évaluation :

2

There was ice everywhere and I all most fell down. That would have been a nice lawsuit.

Évaluation :

3

Everything was explained and straight forward.

Évaluation :

5

Everything went well with the rental of the property and I'll be looking for doing business again thank you very much Leo Simon III

Évaluation :

5

Great staff,professional customer service,,recommend this location above all others

Évaluation :

5

This is great location with the best staff. They're all very friendly and more importantly very helpful

Évaluation :

5

Best staff ever

Évaluation :

5

Great work by the UHaul Representative at this location.

Évaluation :

5

This is the best location for UHaul Storage. Everyone is so helpful. I appreciate every one them!!

Évaluation :

5

I love everyone of the staff members at this location. So friendly and very very helpful!

Évaluation :

5

This location was Great! But I was inconvenienced with my original pick up location at 2990 S 20th street Philadelphia Pa. They had the equipment listed as available but when got there they said it was down for repair!

Évaluation :

5

I use this location regularly for rentals to deliver artwork and sculptures. Staff are always helpful.

Évaluation :

1

Tell the manager she’s dealing with humans and not robots

Évaluation :

5

Mary is the best. Cost per mile was pretty high, would like to see promotional rates for rentals. wish there was a way to reserve a specific truck, but understand the difficulty there.

Évaluation :

3

Equipment was worn a lot of miles and it drove like it. But otherwise experience was smooth.

Évaluation :

4

Balance the wheels of your trailers. The tires on the trailer I got were horribly unbalanced, and the trailer bounced and shook between 30-45mph

Évaluation :

5

Awesome 👌

Évaluation :

2

This location ran out of the rental equipment I specifically ordered in advance (horizontal and rolling carts) To improve, there are two options: Keep a better stock of rental equipment so your customers don't have to scramble at the last second to get moving supplies. Alternatively, it would have been better for us if it was never even offered so we would at least know in advance to secure moving Dollies elsewhere. So, either remove rental carts from the website, or keep an appropriate stock. It was completely unexpected for us to not to receive the equipment we specifically rented out. For this reason I would not recomend this location unless the movers already have equipment. Customer service was otherwise fantastic - friendly associates that worked with us. Truck was nice & tidy. No issues driving.

Évaluation :

5

Mary, the customer service manager, provided world class service. I appreciate the assistance she provided and would be pleased to Rene from her again

Évaluation :

4

Service gentlemen was very polite and knowledgeable.

Évaluation :

1

There was no lights. During the past couple of weeks. I think the lights were burned out near my unit. I spoke to guy and he said he couldn't do anything about it. Also the entrance door was never locked and I was told it was broken. Not good at all. Because anyone could get into storage area.. I didn't feel safe when I was working there.

Évaluation :

5

So far so great!

Évaluation :

5

Great van. Drives easy. Good on gas.

Évaluation :

5

The pick up and return was quick. Only needed the trailer for one day. Waiting for the email receipt showing the credit back. Very easy process. I have rented from this location before, always friendly staff.

Évaluation :

5

The manager Mary and all her staff are doing an amazing job.

Évaluation :

5

Mary was running around like crazy making sure people got checked in and out quickly. Very impressed.

Évaluation :

5

Everything was exceptional especially with the last minute circumstances. Merci encore.

Évaluation :

5

Very efficient check in and check out process. Friendly staff and lots of inventory to rent.

Évaluation :

5

Fantastic service, I highly recommend this location.

Évaluation :

5

Le meilleur

Évaluation :

5

This is probably the tenth time i have used this facility in the last 20 years. My experiences have varied. But i want to emphasize how well i was treated this week. Mary Kraft did an exceptional job handling my questions, scheduling and requests. She was all business which is what i look for when i rent vehicles. She is a reason i will be coming back to this specific location in the future. I would not call her attitude exactly warm and fuzzy, but it is exactly what i was looking for . She was adapt at controlling efficient communications when the facility was crowded, yet gave me patient information when it was not busy. You have a great employee in Mary and i hope she is both recognized and appreciated. Well done! Brad Bank, Phila.

Évaluation :

5

Excellent service à la clientèle

Évaluation :

5

Small thing. Remind customers to grab their easy pass if they are likely to use toll roads

Évaluation :

5

The rental location was excellent. Corporate U-haul however needs to get their act together. I reserved a 15' truck with an Auto Transport trailer. Instead of having them both in one location for me, they split them between 2 locations almost an hour apart. I had to drive to the location of the truck to pick it up and leave my vehicle while I drove to the other location to pick up the trailer. THEN had to drive back to the first location to load my vehicle. Instead of the entire process taking just over an hour, it ended up taking close to 4 hours before I returned home.

Évaluation :

4

Parking space

Évaluation :

5

The service is very good at this location and the inventory of equipments is extensive. Nathaniel and Mary were very helpful. I also use this location for propane.

Évaluation :

5

Was extremely pleased with service and equipment. Clean facility and courteous staff.

Évaluation :

4

Forgot my 6 moving pads, but did give me a s pin for.my ball, so all.good

Évaluation :

5

More employees

Évaluation :

3

When I dropped off the van, man at desk said leave the keys and I'll email you a receipt. I asked if anything else needed and he said no. I never received a receipt. Other than that, no problems. At pickup I received 2 texts and 5 emails. At drop off, no communication at all.

Évaluation :

5

Make sure your website has the correct weight limit for your trailers

Évaluation :

3

That poor girl Mary that manages the Uhaul location does all the work. She is constantly making up for the serious lack of help. I feel he needs better help. I feel bad for her

Évaluation :

3

We are a Non profit Community Organization.. Recently .Renting 2. 10 x 10 Storage rooms ..and A. 10 ft Box Truck... By the week.. Off & On . since February of 2023... Perhaps your best & most experienced Customer.. EVER. Perhaps; . The Owner. OR. Assistant.. sould look into My account & consider contacting Me. So We can CHAT.

Évaluation :

3

When checking into getting a rental vehicle the staff needs to be more nice they were rude but the next day when I brought the vehicle back the staff was very professional

Évaluation :

2

The agent was unfriendly and extremely slow.

Évaluation :

5

This is the best U-Haul location. I've used it several times now and am always impressed how much better it is than any other one I've been to. The staff make it easy to pickup and return. They are friendly and do a great job. The cleanliness and quality of the vehicle is usually really good too. Merci.

Évaluation :

5

Make it clear on the website that you have to bring proof of insurance if you rent a van.

Évaluation :

5

Service was great and installer was professional. Would be nice if there was a waiting area since the hitch is installed while you wait, but it wasn't an issue.

Évaluation :

4

Installer Nathaniel is a terrific young man: a considerate, efficient professional. The facility lacks any specific area for those waiting. The stiff chair I was provided was not comfortable.

Évaluation :

4

Process was quick and simple!

Évaluation :

3

Rental truck had a problem transmission. No climate controlled locker available

Évaluation :

5

Mary, the general manager, is incredibly efficient and deserves a raise.

Évaluation :

4

Thanks for keeping my storage safe for almost 4 years .

Évaluation :

5

I had a good experience at this Uhaul. Very clean units, helpful staff, and good parking. Mary, the manager is as good as it gets. She was respectful to me when there was an issue and she handled it quickly. If I ever needed storage again I would use this location.

Évaluation :

3

All of the above boxes should have had another option other than yes and no but maybe it should have had a box saying something other than yes or no. Anyway other than that no I would not suggest anyone uses the inside storage units I would advise them to stick to the outside storage units where they can actually get their stuff from their vehicle into the storage without having to walk up a whole bunch of stairs and downstairs it was so inconvenient because there is no elevator or lift it was so so so so much a bad experience. So again I would suggest people use the outside storage and not even consider for one second using the inside storage. But not only is it inconvenient to get your stuff in and out the lighting inside each individual unit really is not at all good and if I were to rate it out at 10 I would give the lighting situation at two.

Évaluation :

5

Matt was really helpful

Évaluation :

5

They were extremely great to work with, always helping with questions and never making me feel like a bother.

Évaluation :

4

This was the easiet U-HAUL/Storage rental at the counter that I've ever experienced. Mary really displayed "Southern Hospitality" at it's finest.

Évaluation :

5

I needed some space between leaving house and waiting for apartment to be ready. This worked out perfectly. Clean, well-lit, and close to our new apartment.

Évaluation :

5

I have used this storage location for the past four years and I have to tell you, the staff here is excellent. Extremely helpful and very kind, if I needed a storage unit again in the future, I would pick the Roxborough locations above any others closer to my house. Great job!

Évaluation :

1

The staff is ignorant, I was conveniently overcharged, but no hesitation on locking my unit when late. My belongings got infested with bugs. No light in the units and couldn't see. The hours suck. Definitely not recommending & will share my experience with my social media audience.

Évaluation :

1

The employees there were unhelpful, told us they couldn't do it because it is 15 minutes before closing. I had to do the application online and show him that I had the unit number then he begrudgingly gave us access to the storage

Évaluation :

5

Staff was excellent! Genuinely kind and professional.

Évaluation :

5

Mary and Matt were beyond helpful and patient, a true example of great customer service!

Évaluation :

4

The free lock was missing.

Évaluation :

5

The general 800 # did not actually reserve what I wanted but the reps at 8300 ridge Ave were able to reserve what we needed. Customer service at this location was excellent!!

Évaluation :

5

The Roxborough office staff was very friendly and professional. The only issue I had was with the 800 call center staff. They give false prices and do not check to see if units are actually available.

Évaluation :

5

Friendly and helpful staff.

Évaluation :

4

The whole staff made me feel very pleased...

Évaluation :

5

l would like like to recommend Mary who went beyond and more to gove good customer service. l am disabled and she was patient with me. She even offered me a chair while l wait for my ridd. l would gove her A in Customer Service Care

Évaluation :

5

Ryan was extremely efficient calm collected & helpful! Explained everything very well.

Évaluation :

4

The lady that helped me was pleasant, efficient and made the experience fluid. The relaxing music helped making it stress free transaction.

Évaluation :

5

The staff were always readily available to answer any questions I had and always gave helpful answers. They were careful to walk me through all of the storage ins and outs and were always kind and courteous.

Évaluation :

5

A elevator/lift would be good. Thank You.

Évaluation :

5

Everyone of the U-Haul people that I came in contact with were very helpful and did a great job. I would absolutely recommend this location to others.

Évaluation :

5

I had a very good experience at the UHaul in Roxborough. The staff are professional, helpful and know their job. Rita and Mary are both excellent to work with. The facility was clean and well-lit. The only issue I had was that my rental - a large storage on first floor - had no lighting. It made it very difficult to find things or organize. Mary tried to help with some small battery-operated nightlights, but they did not shed enough light and very quickly burned out. Really needs lighting, especially as B1052 is very large. Thank you for an otherwise great experience!

Évaluation :

3

My storage room had no lighting. I had to rely on hall light or a flashlight I would take to the facility when I needed something from storage. I think the storage is over priced with prices constantly increasing. It's difficulty to park after U-Haul added numerous storage areas and trucks.

Évaluation :

5

Rita has very good customer services skills. She is welcoming and caring. The staff overall is very nice and professional. I'm very appreciative to Quincy and the staff for how accommodating there were. I would definitely recommend this Uhaul location to anyone. Merci.

Évaluation :

5

The staff was very hospitable and kind.. A great place to do business...Thanks very much..

Évaluation :

1

When I made the reservation I was told I would be getting a first floor unit however upon arriving the unit was on the second floor without an elevator. Totally unacceptable. Unfortunately it was too late to find other accommodations otherwise I would've found a location with a first floor available.

Évaluation :

5

Rita was very helpful and friendly, she exceeded all customer service expectations!!!!!!!

Évaluation :

5

Staff was extremely helpful and courteous. Facilities were very clean. Thanks

Évaluation :

5

The staff is excellent.

Évaluation :

4

Everyone was very friendly and supportive

Évaluation :

5

The staff is amazing. I had the most supportive and kind service. When I came in to rent storage I forget the 2 beautiful ladies names and the gentleman that helped me to close my storage was very nice. Please recognize them for this Thank you

Évaluation :

2

I have received a call from the uhaul manager and apparently I’ve been given the wrong unit and she asked me to return and switch to the upstairs unit i need to receive a phone call to make sure I’m not getting charged to much for a mistake on the company end 2673046676

Évaluation :

5

Pretty good experience customer service excellent

Évaluation :

2

Mice destroyed most of my belongings that were in there. I'm allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.

Évaluation :

5

The staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.

Évaluation :

5

Best U-Haul storage facility I have ever used. Great facility and great staff.

Évaluation :

5

Great place….pricey for such a small unit

Évaluation :

2

On 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn't need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said "he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you". I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said " he never told me". He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn't need one, I don't know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.

Évaluation :

1

Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility

Évaluation :

5

Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.

Évaluation :

4

I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.

Évaluation :

5

The storage unit was perfect and a great price thank you U-Haul

Évaluation :

5

I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.

Évaluation :

5

It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.

Évaluation :

5

Quincy & staff are very good. Thankyoi

Évaluation :

5

Location is very convenient. I was very happy with ability to access storage facility whenever needed.

Évaluation :

4

Quincey was extremely helpful and very accommodating!

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

2

Quincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.

Évaluation :

5

Very good service, helpful staff members

Évaluation :

5

The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+

Évaluation :

5

The young last was helpful during a stressful time

Évaluation :