Customer Reviews for U-Haul Moving & Storage of Roxborough

5 268 évaluations

8300 Ridge Ave   Philadelphia, PA 19128
(Ridge and Port Royal Avenue, Block away from Andorra Shopping center)

(215) 482-7015

Consulter la carte de l'établissement

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.

Services dans cet établissement :

Pour nous contacter

(215) 482-7015

8300 Ridge Ave
Philadelphia, PA 19128
(Ridge and Port Royal Avenue, Block away from Andorra Shopping center)

Services dans cet établissement :

Heures d’ouverture

  • Du lundi au jeudi : de 7 h a.m. à 7 h p.m.
  • Vendredi : de 7 h a.m. à 8 h p.m.
  • Samedi : de 7 h a.m. à 7 h p.m.
  • Dimanche : de 9 h a.m. 5 h p.m.
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

All around great experience. Process was smooth and easy along with the truck being in perfect condition.

Patrick K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa R 
Évaluation :
5

Thank you! Use you guys everytime I need to rent.

SCOTT S 
Évaluation :
2

Despite having used your services in the past, ID verification step was overly tedious. And because I move so often, I don't typically have people I can count on for your ID checks in the same time zone. Kind of frustrating. You really dropped the ball when not delivering on my request for furniture pads, or a dolly. But attempting to charge me for them anyway. All in all, equipment worked. And location had easy ingress/egress. But CX needs some thoughtful design help.

Perry G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hashannah R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa S 
Évaluation :
5

10/10 you guys are great! Staff was very friendly and everything was so smooth and easy.

Zach P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMA N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry M 
Évaluation :
1

I reserved with a rep over the phone to avoid any issues. However, the first reservation was incorrect! I requested an after hour pick up, the first location was not an after hour pick up. The second reservation was an additional 25 minutes away. There were wooden crates blocking lock box #4 which made it difficult to access the truck keys. After wait times of 20-25 minutes per 3 calls, technical issues with the U-Haul app & a 30 minute pick up turned into a 3 hour timespan, truly added an extra burden to the moving process.

Alexis E 
Évaluation :
5

The manager at the Ridge Ave location was a female (don't know her name). She did a fantastic job - was quick and very professional and helped me with every aspect of the transaction. She should be commended.

William K 
Évaluation :
5

Not much! It was all very easy. Maybe adding bluetooth and a phone holder for GPS in the trucks would be hepful. TY

Michael A 
Évaluation :
4

Just check if things like the AC were working. Had to return the first truck due to this, but the store happily swapped it for a truck that had working AC

Carl R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Quana B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol R 
Évaluation :
5

Mary, the general manager, is incredibly efficient and deserves a raise.

Frederick C  |  Premières impressions 
Évaluation :
4

The rubber matting covering the cargo area was loose. Made for loading a bit tricky. Otherwise well run and maintained. I know what it's like to work in a hectic "go-go" atmosphere, and the staff here are excellent.

Kevin L 
Évaluation :
3

You overcharged me by over $20. If it does not get fixed I am going to trash you on many reviews.

brian b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW B 
Évaluation :
5

Mary was fantastic, and makes this place stand out among all Uhaul locations.

Tejaswi J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe B 
Évaluation :
5

Very awesome and nice people working very great full hell

DEVENDRAKUMAR P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joilin G 
Évaluation :
4

Thanks for keeping my storage safe for almost 4 years .

DEANNA W  |  Expérience générale 
Évaluation :
5

easy experience with no hassle at all. Check in process was quick and pain free. The associate who helped me (Nathaniel?) was super helpful.

Dennis B 
Évaluation :
5

Everything is good

Annette B 
Évaluation :
1

reserved a 5x8 trailer for 8 days with a return to the same location on uhaul website. manager left a vm and offered a discounted rate for a 6x12. i declined. when i showed up to pick up my trailer, my reservation had been changed without my consent to a single day with a 6x12. claimed no 5x8 trailers available although there appeared to be one sitting in the lot. when straightening out the details i was told that i could not return to the same location or had to pay a higher rate. very frustrating and dissatisfying experience.

David E 
Évaluation :
5

Nothing. Young girl was fantastic she unloaded trailer by herself and she was great

Glenn B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry C 
Évaluation :
5

Mary was a rockstar!!! I so appreciate all of her help.

Lauren R 
Évaluation :
5

I had a good experience at this Uhaul. Very clean units, helpful staff, and good parking. Mary, the manager is as good as it gets. She was respectful to me when there was an issue and she handled it quickly. If I ever needed storage again I would use this location.

Anthony P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Collin L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAYTON C 
Évaluation :
3

I never went to this location since the truck that was rented to me without coolant, which caused a hose to melt ended up having to be towed.

Lauryn C 
Évaluation :
3

All of the above boxes should have had another option other than yes and no but maybe it should have had a box saying something other than yes or no. Anyway other than that no I would not suggest anyone uses the inside storage units I would advise them to stick to the outside storage units where they can actually get their stuff from their vehicle into the storage without having to walk up a whole bunch of stairs and downstairs it was so inconvenient because there is no elevator or lift it was so so so so much a bad experience. So again I would suggest people use the outside storage and not even consider for one second using the inside storage. But not only is it inconvenient to get your stuff in and out the lighting inside each individual unit really is not at all good and if I were to rate it out at 10 I would give the lighting situation at two.

JOHN O  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alisa D 
Évaluation :
5

Excellent service and equipment. Friendly and efficient staff. Always a pleasure doing business here.

Michael V 
Évaluation :
2

While the manager was SUPER helpful and prob the BEST and went BEYOND expected expectations, I cannot confidently recommend this location to friends or family due to my experience. Overall I did not even get to complete my task with this rental due to the truck breaking down 3 times upon arriving at my location within the 1st hour of renting with an end result of having to tow it back to the store. The GM did credit me thoughtfully so the rental was basically free almost but it had to be the worst possible experience ever otherwise. I cannot stress enough this review does NOT reflect the GM at all. If I can rate the GM as an option it will be 5 Stars Excellent rating. She handled the situation properly and provided more assistance then I would of ever expected. Thanks Mary!

Oscar F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Duncan M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

chloe b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW C 
Évaluation :
4

Micheal was both professional and helpful. He made the reservation and pick up process seem less and my return, due to his informing me of the process, went off without a hitch!

kyana b 
Évaluation :
5

Matt was really helpful

Cesar R  |  Expérience générale 
Évaluation :
4

Only issue I had was the return. The guy at the counter said I was good to go and would get an email receipt in 30 minutes. I haven't gotten it yet and I received 3 phone calls asking if I had returned the equipment. I would like to get a receipt and make sure I wasn't getting overcharged! Thanks

Hilary L 
Évaluation :
5

Have used this location several times and it is by far the best Uhaul in the area. Very good costumer service. I was in and out with rental in no time. Thanks again.

Chris S 
Évaluation :
4

The check engine light was on when I received the vehicle. I would recommend just making sure things like that are taken care of before the truck is rented out.

Zachary K 
Évaluation :
5

Great service and support from the employees.

Erika P 
Évaluation :
5

The staff was very helpful in the pickup/ drop off process. Thank you for making things easy.

Paul G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowell R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lateefah J 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lisa C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin L 
Évaluation :
1

They is unorganized and they don’t know what they doing!

Aaron W 
Évaluation :
5

The front desk associate was amazing! She was efficient and so accommodating. I was not looking forward to renting a truck but this experience has changed my thoughts!

William H 
Évaluation :
5

Very good. Mary Kraft professional, knowledgeable, efficient, friendly.

Ronald M 
Évaluation :
5

Matthew is an exemplary employee. He went above and beyond when he noticed our hitch was rusted out and would be a safety issue. He promptly got us a new hitch which we purchased. Safety is so important and he exudes caring about your customers.

Melanie M 
Évaluation :
1

Was charged for 3 days when I only had the trailer for 2 days, person didn’t check the trailer in till the next morning and not at 725pm when it was returned

Justin C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B 
Évaluation :
5

Everything went smoothly. I have used this location over 20 times in the last two years. I have never had a problem. The manager, Mary, is a gem and you should do everything you can to make sure she continues working that location.

Wendy F 
Évaluation :
5

Easy in and easy out with great customer service.

Thomas M 
Évaluation :
5

Mary was amazing and helped me on my way very quickly. One less thing I had to worry about during my move

Josh A 
Évaluation :
5

Great in all respects!

Carolyn P 
Évaluation :
5

My experience here was great. I will definitely come back here if I need to rend a truck again.

Patricia F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Otis B 
Évaluation :
5

Mary was very pleasant, helpful and made the process painless.

george y 
Évaluation :
3

The inside of the van on the driver side was full of dog hair, hence I felt itchy and was uncomfortable to my to drive since Im allergic to dog dander.

Ray G 
Évaluation :
5

Everything is fine

Levi G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rick a 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah F 
Évaluation :
5

The process was easy. Got everything I needed. Everyone I dealt with was super nice and helpful.

Natalie U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gemma l 
Évaluation :
4

Add in an easier way to access the second level

Arnele R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLAS D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sanjeev B 
Évaluation :
5

They were extremely great to work with, always helping with questions and never making me feel like a bother.

Nikolas B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arufus S  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Arnele R 
Évaluation :
5

Have had several dealing with this UHAUL place and all have been excellent. You are not going to get warm and fuzzy here but you will get Great Service ... in and out with no hassles!!

Rosario C 
Évaluation :
2

The location isn't the problem - your whole process is trash. Your reso system is pointless- we have to redo everything at the site anyway, and there are infinite hidden fees. Then you give such variable information about time to return and requirements for return, then change them halfway through the trip by demanding a phone call by text, and changing the drop off location to somewhere many miles further away from the original agreed upon location.

ALEX C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSIAS D  |  Expérience générale 
Évaluation :
5

Fast, on-time as promised.

JEFFREY R 
Évaluation :
5

I had a terrific experience at the Roxborough PA location. 5 Stars

Kevin F 
Évaluation :
5

Great service. Very accommodation. Terrific promo. Good clean truck in good working order. Matt at Roxborough was terrific.

Stuart D 
Évaluation :
5

Great service

Ava F 
Évaluation :
4

It's hard to park! Especially cause you're not sure where to enter. There are no sidewalks/walkways leading to office. Once utility get into doors it's ahh, what is this? A wharehouse? Must be wrong door! Where do I go? Hold on-there is something all the way in back…

michael s 
Évaluation :
5

Mary is the best

Maayan M 
Évaluation :
5

The automated phone check-in was not working correctly so I had to go to the counter... The young man that helped me was very nice and went out of his way to help.

Laura H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sarah O 
Évaluation :
4

This was the easiet U-HAUL/Storage rental at the counter that I've ever experienced. Mary really displayed "Southern Hospitality" at it's finest.

Tamika R  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tamika R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P 
Évaluation :
5

I would like a call back or to submit a ticket. I was placed in a fifteen foot truck with a malfunctioning mirror

Brendan A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raynier R 
Évaluation :
5

I highly recommend the Roxborough location for trailer hitch installation. The work took less than a half hour the staff was attentive, competent and polite.

Gregory S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADAM S 
Évaluation :
5

Staff was very responsive

Mark H 
Évaluation :
4

Make sure the inside of the UHAUL is not wet. The drivers seat was soaked from the rain the day before and the back had water. But besides that everything was great!

Danielle W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert P  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman G 
Évaluation :
5

The person who helped me with this rental was very nice, polite and friendly.

Gregory R 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Inga K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd H  |  Expérience générale 
Évaluation :
5

I needed some space between leaving house and waiting for apartment to be ready. This worked out perfectly. Clean, well-lit, and close to our new apartment.

Georgia S  |  Expérience générale 
Évaluation :
5

I have used this storage location for the past four years and I have to tell you, the staff here is excellent. Extremely helpful and very kind, if I needed a storage unit again in the future, I would pick the Roxborough locations above any others closer to my house. Great job!

Sarah W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALERIE W  |  Premières impressions 
Évaluation :
1

The staff is ignorant, I was conveniently overcharged, but no hesitation on locking my unit when late. My belongings got infested with bugs. No light in the units and couldn't see. The hours suck. Definitely not recommending & will share my experience with my social media audience.

Nikkia M  |  Expérience générale 
Évaluation :
1

The employees there were unhelpful, told us they couldn't do it because it is 15 minutes before closing. I had to do the application online and show him that I had the unit number then he begrudgingly gave us access to the storage

Nicholas T  |  Online Move In 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary E  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherry M  |  Expérience générale 
Évaluation :
5

Staff was excellent! Genuinely kind and professional.

Michelle B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dayna S  |  Expérience générale 
Évaluation :
5

Mary and Matt were beyond helpful and patient, a true example of great customer service!

ERIN R  |  Expérience générale 
Évaluation :
4

The free lock was missing.

Maria U  |  Online Move In 
Évaluation :
5

The general 800 # did not actually reserve what I wanted but the reps at 8300 ridge Ave were able to reserve what we needed. Customer service at this location was excellent!!

Michelle B  |  Premières impressions 
Évaluation :
5

The Roxborough office staff was very friendly and professional. The only issue I had was with the 800 call center staff. They give false prices and do not check to see if units are actually available.

Valerie S  |  Expérience générale 
Évaluation :
5

Friendly and helpful staff.

Ronnie W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latoya P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronnie W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nefertiti T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER B  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shawnnae B  |  Expérience générale 
Évaluation :
4

The whole staff made me feel very pleased...

Gloria W  |  Premières impressions 
Évaluation :
5

l would like like to recommend Mary who went beyond and more to gove good customer service. l am disabled and she was patient with me. She even offered me a chair while l wait for my ridd. l would gove her A in Customer Service Care

DELROSE B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raj B  |  Expérience générale 
Évaluation :
5

Ryan was extremely efficient calm collected & helpful! Explained everything very well.

MICHELE B  |  Premières impressions 
Évaluation :
4

The lady that helped me was pleasant, efficient and made the experience fluid. The relaxing music helped making it stress free transaction.

JASON T  |  Premières impressions 
Évaluation :
5

The staff were always readily available to answer any questions I had and always gave helpful answers. They were careful to walk me through all of the storage ins and outs and were always kind and courteous.

Matthew O  |  Expérience générale 
Évaluation :
5

A elevator/lift would be good. Thank You.

Gilberto O  |  Expérience générale 
Évaluation :
5

Everyone of the U-Haul people that I came in contact with were very helpful and did a great job. I would absolutely recommend this location to others.

Larry h  |  Expérience générale 
Évaluation :
5

I had a very good experience at the UHaul in Roxborough. The staff are professional, helpful and know their job. Rita and Mary are both excellent to work with. The facility was clean and well-lit. The only issue I had was that my rental - a large storage on first floor - had no lighting. It made it very difficult to find things or organize. Mary tried to help with some small battery-operated nightlights, but they did not shed enough light and very quickly burned out. Really needs lighting, especially as B1052 is very large. Thank you for an otherwise great experience!

MICHELLE T  |  Expérience générale 
Évaluation :
3

My storage room had no lighting. I had to rely on hall light or a flashlight I would take to the facility when I needed something from storage. I think the storage is over priced with prices constantly increasing. It's difficulty to park after U-Haul added numerous storage areas and trucks.

Benita C  |  Expérience générale 
Évaluation :
5

Rita has very good customer services skills. She is welcoming and caring. The staff overall is very nice and professional. I'm very appreciative to Quincy and the staff for how accommodating there were. I would definitely recommend this Uhaul location to anyone. Merci.

ADRIENE C  |  Expérience générale 
Évaluation :
5

The staff was very hospitable and kind.. A great place to do business...Thanks very much..

MICHAEL M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSS H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jarrod j  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C  |  Premières impressions 
Évaluation :
1

When I made the reservation I was told I would be getting a first floor unit however upon arriving the unit was on the second floor without an elevator. Totally unacceptable. Unfortunately it was too late to find other accommodations otherwise I would've found a location with a first floor available.

CAITLIN G  |  Premières impressions 
Évaluation :
5

Rita was very helpful and friendly, she exceeded all customer service expectations!!!!!!!

michael S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George M  |  Expérience générale 
Évaluation :
5

Staff was extremely helpful and courteous. Facilities were very clean. Thanks

Melissa P  |  Expérience générale 
Évaluation :
5

The staff is excellent.

St. M  |  Expérience générale 
Évaluation :
4

Everyone was very friendly and supportive

MICHAEL M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tania t  |  Premières impressions 
Évaluation :
5

The staff is amazing. I had the most supportive and kind service. When I came in to rent storage I forget the 2 beautiful ladies names and the gentleman that helped me to close my storage was very nice. Please recognize them for this Thank you

Jacqueline A  |  Expérience générale 
Évaluation :
2

I have received a call from the uhaul manager and apparently I’ve been given the wrong unit and she asked me to return and switch to the upstairs unit i need to receive a phone call to make sure I’m not getting charged to much for a mistake on the company end 2673046676

anthony t  |  Premières impressions 
Évaluation :
5

Pretty good experience customer service excellent

ANTONIO M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRIA C  |  Premières impressions 
Évaluation :
2

Mice destroyed most of my belongings that were in there. I'm allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.

Ethel C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara D  |  Expérience générale 
Évaluation :
5

The staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.

lynette s  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie M  |  Expérience générale 
Évaluation :
5

Best U-Haul storage facility I have ever used. Great facility and great staff.

ANDREW W  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth C  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stefanie W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle D  |  Expérience générale 
Évaluation :
5

Great place….pricey for such a small unit

Scott P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN R  |  Premières impressions 
Évaluation :
2

On 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn't need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said "he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you". I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said " he never told me". He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn't need one, I don't know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.

Stacey S  |  Premières impressions 
Évaluation :
1

Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility

CHRISTIAN E  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc G  |  Premières impressions 
Évaluation :
5

Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.

Patricia W  |  Expérience générale 
Évaluation :
4

I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.

Frank B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruthann D  |  Expérience générale 
Évaluation :
5

The storage unit was perfect and a great price thank you U-Haul

Linda H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T  |  Expérience générale 
Évaluation :
5

I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.

Veronica S  |  Expérience générale 
Évaluation :
5

It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.

Daniel B  |  Expérience générale 
Évaluation :
5

Quincy & staff are very good. Thankyoi

robert b  |  Expérience générale 
Évaluation :
5

Location is very convenient. I was very happy with ability to access storage facility whenever needed.

Allyson C  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES M  |  Expérience générale 
Évaluation :
4

Quincey was extremely helpful and very accommodating!

Julia F  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brett W  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

LANCE G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan M  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

RYAN M  |  Expérience générale 
Évaluation :
2

Quincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.

Nick C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne F  |  Expérience générale 
Évaluation :
5

Very good service, helpful staff members

Brett M  |  Expérience générale 
Évaluation :
5

The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+

Hillary H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devaughn N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adam T  |  Premières impressions 
Évaluation :
5

The young last was helpful during a stressful time

Noel R  |  Premières impressions 
Évaluation :
4

I will continue to use this facility.

Stephen M  |  Expérience générale 
Évaluation :
3

The employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).

Thomas W  |  Premières impressions 
Évaluation :
5

You guys are the GOAT!

Stephen M  |  Premières impressions 
Évaluation :
5

Dennis was very kind, patient and helpful. He is to be commended for his customer service.

Sara K  |  Premières impressions 
Évaluation :
2

I was charged TWICE for the uhaul that I rented. $222,48 on July 1 and $226.94. I need to be reimbursed ASAP. Merci.

Carolyn G  |  Premières impressions 
Évaluation :
5

Both of the staff were pleasant and helpful. Dionna (manager) was especially impressive, not only with me but I witnessed her remarkable patience with another customer who was in front of me.

Eric D  |  Premières impressions 
Évaluation :
5

Dioanna was very nice and very helpful

Ruthann D  |  Premières impressions 
Évaluation :
5

The best U-Haul place I been too! Great customer service!!!

Nadiyah W  |  Premières impressions 
Évaluation :
1

Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police

IBN A  |  Réservation 
Évaluation :
5

The team at the Roxborough UHaul are the best! They helped when I forgot how to log in and out to my storage space. I would recommend using this site for your storage needs.

Karen W  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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