Customer Reviews for U-Haul Moving & Storage of Roxborough

4 151 reviews

8300 Ridge Ave   Philadelphia, PA 19128
(Ridge and Port Royal)

(215) 482-7015

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 482-7015

8300 Ridge Ave
Philadelphia, PA 19128
(Ridge and Port Royal)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Outstating people facilities and service!

JOHN B. 
Évaluation :
4

I had to travel across the entire City to get a trailer. U Haul must have more locations with trailer availability across Philadelphia. four locations closer to my home could not provide trailers. Taking nothing away from this location, they were great. Get me a trailer closer to home, please.

Michael G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jorge F. 
Évaluation :
4

Fix your APP! You direct everyone to the app, only for it not to be working. 80 % of the customers were waiting in the store, because the drive anytime act did not work

Joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY V. 
Évaluation :
5

everything was perfect. great customer service

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffrey B. 
Évaluation :
5

The 9 foot cargo van I rented was in good condition and the van bed was clean overall. The only distraction was the front windshield which had some smears and smudges on it - would have been nice to been nice if it was properly windexed - but satisfied all the same.

Steve G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lori R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Margaret L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY V. 
Évaluation :
5

The fees are misleading. After committing time and energy booking and going there only to find you need to pay 34 percent more is disappointing the least.

Mosa R. 
Évaluation :
5

i woukd improve the website inky because it woukd not let me submit the form when i returned the vehicle after hours

DYANE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

julius R. 
Évaluation :
3

I never got a final receipt with total amount charged.

JEANNETH W. 
Évaluation :
5

The young lady who helped me was great! Super polite and friendly

JOHN T. 
Évaluation :
5

The staff were incredibly prompt and creative at solving problems both for the pick up and return. Those employees work hard, and with a smile! I will definitely use this location for all our local transportation needs. Chris Hall

CHRISTOPHER H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BRENDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY R. 
Évaluation :
5

Simple and seamless. Mary was superb - ready for action at 7:00am and there for the drop-off late afternoon. Helpful with subsequent paperwork. An overall excellent experience.

CHARLES N. 
Évaluation :
5

The staff was friendly, accomodating and worked quickly. Quincy worked with me directly, an excellent employee.

Sherwin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vidal L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stefanie W.  |  Expérience générale 
Évaluation :
5

The night before the move, my location was moved without warning to ~40min away from the location confirmed in my initial reservation. This affected my ability to meet my hired movers on time and caused my arranged transportation to the truck to cost about 30 $more than it would have to my requested location. For this reason I would not recommend uhaul.

ALAN L. 
Évaluation :
4

Not much. Check in and drop off was quick and employees welcoming and friendly.

ROBERT P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jordan E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH R. 
Évaluation :
5

Friendly staff and easy access parking lot.

Steve F. 
Évaluation :
1

They forgot to put the dolly and cart in the back of trunk as promised so we had to drive back to get it. Adding about 10 miles to our trip which costs us an extra 20 $.

KAITLYN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Everything was fine. A little pricey for 3,5 hours.

RICHARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN P. 
Évaluation :
5

The young lady who waited on me was professional, polite, nice, and knew her job well. Didn't waste any time getting me done and on my way! A+ service!

C R. 
Évaluation :
3

Kate was not friendly. The truck was not where she said it would be. Had to go back to her twice to find it. She acted like it was a bother to help a customer. I have always had good experiences at this location so it was a surprise.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD W. 
Évaluation :
5

Have people like her work at every store that's all I can say

CARL W. 
Évaluation :
1

We had a very uncomfortable experience at the Uhaul of Roxborough in Ridge Ave. PA. Desk rep Rita Ann Dayton was very unprofessional and rude. I should underscore that I am mentioning her name because she defiantly circled it the receipt and said something along the way of “here is my name for when submitting a complaint.” At one point, she threatened my fiancée and me, telling me to “drop it” and that his son was coming. This was very concerning due to her apparent willingness to involve family members in escalating situations. At one point, she lowered her face mask to speak loudly, which put everyone at risk, and showed little disregard to current health and safety guidelines for the COVID pandemic. Overall, it was a very uncomfortable experience for me, my fiancée, and everyone at the store. I will never visit that store again.

YEXENIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN W. 
Évaluation :
5

Staff was kind and helpful

robert G. 
Évaluation :
1

I had a horrible experience at this location. First my truck was not available after I had put in the reservation a week ago and was not informed of an issue until arrival. During this time the manager was telling several customers how she was going to get her son to slap around people who were getting upset their equipment, I felt very uncomfortable. We were then told we could come back and get our truck at 5. Upon arrival the same manager was sitting at the counter without a mask picking the peppers out of a cheese steak. After waiting 5 min for her to complete this we finally got our truck without the ud we had rented and was informed there was no more. Horrible place horrible

Shawn K. 
Évaluation :
2

I did not get a final receipt of charges. The staff told me they would check the truck later and send it. They have not. However the charge has appeared on my card. It's inconvenient to have to go back to the site to handle this. Please improve this part of the process.

MONIQUE M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAREN K. 
Évaluation :
3

the cargo area of your trucks is always dirty, which results in my stuff getting dirty

DOMINIC M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIMETRI W. 
Évaluation :
5

Great Customer Service

MARCEY C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ALEXANDRA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNA G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Antonio W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUISE S. 
Évaluation :
5

Your on line system failed and created a timing issue for our mobe. The manager there was quick and efficient. She deserves a raise.

STEVEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONMICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT T. 
Évaluation :
4

The staff here quickly moved me through the process. The woman who assisted me with connecting the car trailer was very knowledgeable and inspired confidence in my choice.

TERRENCE H. 
Évaluation :
3

Truck windshield had a crack in it that was not addressed but overall experience was good

ANGELA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CARY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES T. 
Évaluation :
5

What a pleasant truck rental experience! I have no suggestions!

ROBERTA M. 
Évaluation :
4

Parking lot was slightly challenging to navigate and it was unclear where to park for drop off.

BRENNA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW K. 
Évaluation :
4

Truck smelled like a lot of smoke

Joseph G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Eleanor H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRENT S. 
Évaluation :
4

My email receipt did not show the billing details...it just showed a total.

DANIEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ashlee O. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gordon B. 
Évaluation :
5

Rita was extremely nice, informed, and helpful.

DEBRA C. 
Évaluation :
5

Staff was extremely helpful and friendly! Location was easy to find. Pick up and return were easy.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle D.  |  Expérience générale 
Évaluation :
4

Tell customers about the road construction that necessitates driving around to gain access to the facility. No one to greet returning drivers. I had to park where I thought was appropriate and then go inside to find someone.

JEFFREYS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIAS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES S. 
Évaluation :
5

I thought I reserved my truck pickup for the Glenside PA location. When I showed up they sent me to Roxborough. This delayed my move by 2 hours.

MORGAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Highly recommended. GPS in van a great benefit.

Marian C. 
Évaluation :
1

I can no believe what I was put through. I reserved a 15 foot box. Get a call 15 minutes before I am suppose to pick up my rental telling me that there was no truck available. You were only offering me a 10 ft box. Which is completely insane for someone moving a 2 bedroom apartment. I had to wait over an hour for another truck. Had to pay my movers over the time since you put me back in time. The only thing I was grateful for was Rita and Quincy they really tried to do everything in their power to get me what I reserved. This is not the FIRST time this has happened. It happened the last time I used this company. Mark my words I will NEVER use Uhaul ever again. This is terrible business that you have were you rely on others to drop off trucks and those are the trucks other people are suppose to have reserved. Never rely on your customers to bring back things when then say because then this is what happens. For what I had to go through I shouldn't have even been charge. The amount of money I had to spent because you guys wasted my time is insane. I'm completely distraught over this happening to me TWICE. I should have known. Terrible. Terrible. Terrible. I would like to speak with someone in regards to this.

SELENAMARIE L. 
Évaluation :
4

I did not want to pick up my truck at this location. It was an hour away from where I needed to be and it cost me extra money since I went over my allotted miles.

Salvador T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harvey W. 
Évaluation :
5

All good

FRANCIS S. 
Évaluation :
5

Your staff was overwhelmed. Not because they weren't working hard, just an influx of people at one time. Michael Long was great to deal with and extremely helpful and knowledgeable. Kudos to him for trying to juggle multiple customer simultaneously and keeping them happy.

Erik A. 
Évaluation :
1

Equipment chosen was not available although it was guaranteed when making the reservation. Poor customer service and looooong wait time at check in. Waited 30 minutes to check out and location employee walked in with a bagel and coffee claiming she was away for only 10 minutes. Lie. Would appreciate better costumer service and less wait time.

MAAYAN M. 
Évaluation :
5

Great place….pricey for such a small unit

Scott P.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STEPHEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillianna C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GILBERTO A. 
Évaluation :
5

Above 65 mph, the truck shook quite a bit.

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY Z. 
Évaluation :
5

No hassle drop off. Great experience.

ANTHONY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN R.  |  Premières impressions 
Évaluation :
2

On 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn't need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said "he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you". I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said " he never told me". He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn't need one, I don't know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.

Stacey S.  |  Premières impressions 
Évaluation :
1

Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility

CHRISTIAN E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc G.  |  Premières impressions 
Évaluation :
5

Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.

Patricia W.  |  Expérience générale 
Évaluation :
4

I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.

Frank B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruthann D.  |  Expérience générale 
Évaluation :
5

The storage unit was perfect and a great price thank you U-Haul

Linda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T.  |  Expérience générale 
Évaluation :
5

I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.

VERONICA S.  |  Expérience générale 
Évaluation :
5

It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.

Daniel B.  |  Expérience générale 
Évaluation :
5

Quincy & staff are very good. Thankyoi

robert b.  |  Expérience générale 
Évaluation :
5

Location is very convenient. I was very happy with ability to access storage facility whenever needed.

Allyson C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES M.  |  Expérience générale 
Évaluation :
4

Quincey was extremely helpful and very accommodating!

Julia F.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brett W.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

LANCE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan M.  |  Expérience générale 
Évaluation :
5

The young last was helpful during a stressful time

Noel R.  |  Premières impressions 
Évaluation :
5

Dioanna was very nice and very helpful

Ruthann D.  |  Premières impressions 
Évaluation :
5

The best U-Haul place I been too! Great customer service!!!

Nadiyah W.  |  Premières impressions 
Évaluation :
1

Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police

IBN A.  |  Réservation 
Non les évaluations ont été soumises pour cet établissement.

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