Customer Reviews for U-Haul Moving & Storage of Roxborough

4 440 évaluations

8300 Ridge Ave   Philadelphia, PA 19128
(Ridge and Port Royal)

(215) 482-7015

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm

Services dans cet établissement :

Pour nous contacter

(215) 482-7015

8300 Ridge Ave
Philadelphia, PA 19128
(Ridge and Port Royal)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - Jeu : 7h am à 7h pm
  • Ven : 7h am à 8h pm
  • Sam : 7h am à 7h pm
  • Dim : 9h am à 5h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Chi Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob S. 
Évaluation :
5

s/o

Blair A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janel B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Madelyn K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARANGATH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL C. 
Évaluation :
5

Best Uhaul experience ever, the young man that helped us connect/disconnect the trailer was so professional and courteous. The woman at the desk when i returned was so kind and made sure I was a happy customer when I left - well done!

Kimberly R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

This van rental went smoothly. But two days later I had reserved a truck and someone NOT from this Rox Uhaul called and told me there was no truck available and I'd have to pick up from a different location and drop off same day. Not what I reserved!!!! Very disappointed. I made this reservation three (3) weeks in advance. Totally NOT cool!!!!!!!! I had to cancel and find a truck elsewhere.

Christine M. 
Évaluation :
5

No improvements necessary from my point of view.

Adam V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dave E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

Great equipment. Great process. It all went well.

Peter D. 
Évaluation :
5

Mary, the office manager was very nice!! Professional

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin R. 
Évaluation :
5

Only issue was the truck had a leak. It was a pretty rainy day and things got a bit wet.

Byard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry S. 
Évaluation :
5

Hope you can find closer facilities

anis A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

deanna G. 
Évaluation :
5

Jordan Derricotte is the greatest manager running the greatest UHaul in the country. I'm serious. The customer service is out of this world there, and the feeling amidst the employees is seen, not contempt which I'd grown accustomed to at many of the U Hauls I've visited. Whatever is going on at Jordan's store is very effective and wonderful.

Erin R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

donna S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sebastian M. 
Évaluation :
5

nothing, they were helpful friendly and polite

Michael P. 
Évaluation :
5

Everything was excellent!

edwin F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Tianca D. 
Évaluation :
4

The front window was horrible...filthy dirty and could not see out it. The radio didn't work....I didn't care that much cus I was local But if I had to take it on a long distance I would have been really upset really upset. Also could not get the air conditioning to blow cold. The Van smelled clean and looked clean the only gripe I have is the windows were filthy! You may want to light a fire underneath the people that are cleaning the windows... I worked for a car rental agency for 10 years and never had windows like that ever go out to a customer The people were very nice and professional!! Thank you !!

mike R. 
Évaluation :
5

No need to do anything. This is my go to location for truck rental or moving/storage needs. Staff is smart, polite and I have never had an issue with any of the vehicles. They work as advertised.

Robert S. 
Évaluation :
2

Overall experience was terrible

Patricia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Asjad S. 
Évaluation :
5

This UHaul location is not only clean, organized, and well-stocked with trailers and trucks, but it is also quick to get me in and out. The people working there are helpful and thorough everytime I have rented a trailer.

Jeff F. 
Évaluation :
5

Give your lot workers a reward

James K. 
Évaluation :
5

Excelant professional u-haul personel, caring, knowlegable

PASQUALE C. 
Évaluation :
2

The vehicle I was given had a check engine light and a tire pressure light, Your website failed me at numerous points in the entire process, Overall foul experience.

Damien P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

steven C. 
Évaluation :
3

I booked my reservation online at the closest location near me. And get a call a half hr before pick up time to tell me. They don't have the truck and I need to go another 45 mins away to get it from another location. Meanwhile I had movers waiting for me that I was paying for. Not happy

George K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T. 
Évaluation :
5

Excellent and Efficient customer services. The equipment is up to date and well maintained.

HELENE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emily R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew C. 
Évaluation :
5

Check engine light was on but didn't run into any issues so it was fine

Matt D. 
Évaluation :
1

I did not receive the dolly or padding that I ordered. I was not given any discount despite having to do my entire move without those items resulting in scratched furniture. I called every number I could find and no one could help me.

Kendahl W. 
Évaluation :
4

Ensure battery is in working order.

Joshua T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Holly R. 
Évaluation :
5

Did a great job

James J. O. 
Évaluation :
4

I was told I would get a final bill via email it's been two days and I have yet to receive a bill

David C. 
Évaluation :
4

The charging ports did not work

Stephanie G. 
Évaluation :
5

The Team was very professional, and the services provided were top notch. Thank you for this experience.

SEAN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick D. 
Évaluation :
5

The location overall was great but you need to really need to train a few employees over again I rented a pickup truck that was paid for I parked it to drive my tractor trailer when I returned the pick up was gone I went to the police station to report it stolen and the police had no records of it being towed and it was listed as being stolen I went to the location and they said it was listed as being abandoned on the highway how is that possible I had the keys they did not even call me very unprofessional I called recovery and they were very nice they did not even know because the location did not tell them either I could not even use the truck for what I really needed it for and did not get my money returned

Rickie J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen V. 
Évaluation :
5

Don't charge ridiculously high prices. Seems like there was some serious price gouging going in, but I am not surprised. I was grateful to get what I needed though, on short notice. The girl that helped me was very nice, but she was very busy that particular morning. More staff on schedule might help.

daniel J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
3

Radio didn't work. Lucky I didn't have far to go. If I had a long trip I wouldn't be able to take that truck

Harris S. 
Évaluation :
5

Location was closed when we dropped off the rental. Rental was dropped off after hours but overall the process of returning the u-haul was simple.

Kamaua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon W. 
Évaluation :
5

The staff was always very friendly and helped answer questions. They were extremely professional and proficient.

Dolores G. 
Évaluation :
5

Outstanding experience at the Ridge Ave - Roxborough UHaul! I usually go to the UHaul on Hunting Park Ave in the old Tasteycaek Factory, and they are very nice there and incredibly helpful, but renting a trailer takes a long time because they are always understaffed. The Ridge Ave - Roxborough UHaul employee I worked with was a young lady who was fast and very helpful. I was in and out in less than 20 minutes. I rent trailers for UHaul roughly 10 to 15 times and year and I am gong to use this location from now on.

Jeff F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christa K. 
Évaluation :
5

Merci

PIERRE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

audrey J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn E. 
Évaluation :
5

Prompt service. Personable staff - very good experience altogether!!!

donna S. 
Évaluation :
5

Great ,fast, and courteous service

paul F. 
Évaluation :
5

exceptional ladies at the Rox 19128 location

Barry R. 
Évaluation :
2

Where's my bill? Where's my refund for low mileage? Where's the acknowledgment of time returned / odometer / gas refillef? Where's a receipt for returning the vehicle? Nothing on my phone, nothing in email.

Jonathan B. 
Évaluation :
5

The young lady was very helpful and the epitome of customer service

Joseph T. 
Évaluation :
4

Everyone was very friendly and supportive

MICHAEL M.  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tania t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Everyone was so nice to deal with

VINCENT M. 
Évaluation :
5

Very pleasant and good help.

Daniel D. 
Évaluation :
5

Fast and helpful front desk! I've used the Roxburough, P.A location twice now and have had the same great experience both times, thank you for making the move less grueling!

Nicole M. 
Évaluation :
5

The staff is amazing. I had the most supportive and kind service. When I came in to rent storage I forget the 2 beautiful ladies names and the gentleman that helped me to close my storage was very nice. Please recognize them for this Thank you

Jacqueline A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Srinivas S. 
Évaluation :
5

Very good place. Clean and friendly service.

Mary C. 
Évaluation :
5

Quick and easy process. No issues at all.

Leo T. 
Évaluation :
5

Super friendly lady who was efficient and kind. She took my key and made the transaction as quick as possible. Lovely! Lots of material and equipment to rent. Felt valued as a customer.

Mary L. 
Évaluation :
2

I have received a call from the uhaul manager and apparently I’ve been given the wrong unit and she asked me to return and switch to the upstairs unit i need to receive a phone call to make sure I’m not getting charged to much for a mistake on the company end 2673046676

anthony t.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William A. 
Évaluation :
5

I am.under stress and forgot to dill the gas tank. I was charged more than $12/gallkn for gas. Price gouging for sure. I hope.I never need this service again!!!!!

STACEY B. 
Évaluation :
5

Pretty good experience customer service excellent

ANTONIO M.  |  Expérience générale 
Évaluation :
5

Everyone working here is incredibly kind, patient, and helpful, most especially Rita. She assisted me through my entire moving process: picking out boxes, finding a storage unit, and solving the battery issue with my uhaul. She even offered me a ride home when I had to leave my truck overnight to recharge and wouldn't accept a cent. And afterwards she reached out to me to let me know that I had forgotten to lock my storage unit. She's gone above and beyond the requirements of any employee and has been one of my favorite interactions with a company representative. I seriously cannot stress enough how accommodating, friendly, and knowledgeable she was. whatever she's paid it's! not! enough! Overall this team makes the location A1 and I have no complaints at all, please keep doing what you guys are doing!

JULIA B. 
Évaluation :
1

Your point of sale takes waaaaaay toooo long I was in your store for 1,5 hours. To rent a truck. Completely unacceptable

Todd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Annemarie A. 
Évaluation :
4

Everthing went perfect

Patrick G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anastasia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory A. 
Évaluation :
5

Anything was great! Marys service was wonderful. We will be back in August for another rental. Thank you Uhaul.

Ferdinando T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vincent T. 
Évaluation :
5

The clerk who took care of me was perfect. She had a sense of humor and made us feel well takin care of. Will be coming back to this location again.

Evan T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDRIA C.  |  Premières impressions 
Évaluation :
2

Mice destroyed most of my belongings that were in there. I'm allergic to mouse droppings so I had to abandon most of my things I kept in storage there. Even the facilities guy on staff noted that every single thing was covered in mouse feces.

Ethel C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara D.  |  Expérience générale 
Évaluation :
5

The staff was always friendly and helpful..My locks rusted and could not open and they were replaced by staff with no problem,Thanks to all for helping me.

lynette s.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslie M.  |  Expérience générale 
Évaluation :
5

Best U-Haul storage facility I have ever used. Great facility and great staff.

ANDREW W.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Aaron T.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kenneth C.  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Stefanie W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabrielle D.  |  Expérience générale 
Évaluation :
5

Great place….pricey for such a small unit

Scott P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Victoria H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA W.  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELLEN R.  |  Premières impressions 
Évaluation :
2

On 6/1/2021 Quincy had called me and stated that the storage unit I rented, the door was damaged. I agreed to a replacement with one month free. He also told me I didn't need to have a lock and bring that back foe a replacement. On 6/2/2021, I arrived. Mike was at the desk. I walked in with 2 other customers. He needed propane and the 3rd needed boxes. Mike was flustered , and rude to me because of being stressed. Even though I was before them, and as I told him of the conversation with Quincy he said "he told me none of this and I have to take these other customers because it will take a half hour to go through everything with you". I was placed aside so he could waif on other customers. When I finally did get to the desk. Mike was huffing and puffing about having to do this rental. I told him Quincy mentioned on the phone about the one month free and he said " he never told me". He then acted us if I was stupid to bring back the lock I purchased . I said Quincy said to bring it back because I didn't need one, I don't know - I never did this before. Mike was rude and talked down to me. He could not handle the stress of more than one customer. It was very uncomfortable to feel belittled in front of my son and pushed aside.

Stacey S.  |  Premières impressions 
Évaluation :
1

Your phone systems are constantly down my truck's battery died yesterday and I cannot get in touch with the facility

CHRISTIAN E.  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc G.  |  Premières impressions 
Évaluation :
5

Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.

Patricia W.  |  Expérience générale 
Évaluation :
4

I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.

Frank B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruthann D.  |  Expérience générale 
Évaluation :
5

The storage unit was perfect and a great price thank you U-Haul

Linda H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T.  |  Expérience générale 
Évaluation :
5

I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.

Veronica S.  |  Expérience générale 
Évaluation :
5

It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.

Daniel B.  |  Expérience générale 
Évaluation :
5

Quincy & staff are very good. Thankyoi

robert b.  |  Expérience générale 
Évaluation :
5

Location is very convenient. I was very happy with ability to access storage facility whenever needed.

Allyson C.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMES M.  |  Expérience générale 
Évaluation :
4

Quincey was extremely helpful and very accommodating!

Julia F.  |  Premières impressions 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Brett W.  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle.

LANCE G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Megan M.  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ryan M.  |  Expérience générale 
Évaluation :
2

Quincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.

Nick C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dianne F.  |  Expérience générale 
Évaluation :
5

Very good service, helpful staff members

Brett M.  |  Expérience générale 
Évaluation :
5

The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+

Hillary H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devaughn N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria H.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Clara B.  |  Premières impressions 
Évaluation :
5

The young last was helpful during a stressful time

Noel R.  |  Premières impressions 
Évaluation :
4

I will continue to use this facility.

Stephen M.  |  Expérience générale 
Évaluation :
3

The employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).

Thomas W.  |  Premières impressions 
Évaluation :
5

You guys are the GOAT!

Stephen M.  |  Premières impressions 
Évaluation :
5

Dennis was very kind, patient and helpful. He is to be commended for his customer service.

Sara K.  |  Premières impressions 
Évaluation :
2

I was charged TWICE for the uhaul that I rented. $222,48 on July 1 and $226.94. I need to be reimbursed ASAP. Merci.

Carolyn G.  |  Premières impressions 
Évaluation :
5

Both of the staff were pleasant and helpful. Dionna (manager) was especially impressive, not only with me but I witnessed her remarkable patience with another customer who was in front of me.

Eric D.  |  Premières impressions 
Évaluation :
5

Dioanna was very nice and very helpful

Ruthann D.  |  Premières impressions 
Évaluation :
5

The best U-Haul place I been too! Great customer service!!!

Nadiyah W.  |  Premières impressions 
Évaluation :
1

Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police

IBN A.  |  Réservation 
Évaluation :
5

The team at the Roxborough UHaul are the best! They helped when I forgot how to log in and out to my storage space. I would recommend using this site for your storage needs.

Karen W.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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    U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.

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    Propane

    Propane service delivered straight to your door!

  • Icône Ventes de camions
    Camions à vendre

    Nous offrons la plus grande sélection de l'industrie!

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