Customer Reviews for U-Haul Moving & Storage of Roxborough

Évaluation :

5

Everything was very good.

Évaluation :

5

Both personnel were amazing. The hitch was installed very quickly. I had never towed anything before and appreciated them hooking up the trailer, giving me tips and being very encouraging. Absolutely the best experience imaginable!

Évaluation :

5

The gentlemen who helped us out appeared to be the only one working, he did a great job and deserves some help!

Évaluation :

5

I've rented from this location a few times in the last 2 years. Friendly employees and the trucks are always clean. I have no complaints at all.

Évaluation :

4

I wish I knew the name of the person who helped me with my return--but it went so quickly and smoothly---I was done in less than five minutes.

Évaluation :

5

I was very pleased with the service

Évaluation :

4

Did not receive final bill so I can print it out for records Rented last week. Same thing. Shows up as a charge on bank account but not detailed bill

Évaluation :

5

When checking in on the phone, make sure the pictures load because none of them did for me and I tried to load that page multiple times.

Évaluation :

5

Quincy went above and beyond to accommodate our storage needs. Not only did he provide us top quality service with our storage units, he exemplified professionalism and courtesy when responding to our calls and messages. We must also mention how he and his team maintain a clean and safe facility as well. He is an asset to your organization. We thank Quincy, Gerald and the entire UHAUL team for providing us top quality service. We will definitely encourage all to utilize UHAUL for their storage needs.

Évaluation :

4

I rented this storage place remotely an had my goods delivered there. Being remote, there was potential for problems but everything went smoothly. Thanks to uhaul for having a good process.

Évaluation :

1

Didnt have the truck I ordered, said I was called ahead to get warning but I wasn't. Then was told to go to different location 30 minutes away to get another replacement option until I argued until he found something. Terrible experience at this location. Never had a problem with uhaul before

Évaluation :

5

Had a slight issue with the first truck, but the team at your store worked quickly to resolve the problem and also discounted my rate for the inconvenience. I would totally recommend using this Uhaul location to my friends and family. Merci.

Évaluation :

4

Did not receive a copy of receipt which I said email was fine. Turn signal was out in van on left/drivers side. Guy was polite and courteous but only one working both getting and checking in and counter.

Évaluation :

5

Very nice customer service. Guy was great

Évaluation :

5

Rien

Évaluation :

5

Always top notch service at this location.

Évaluation :

5

The manager that we worked with named Quincy Quintos was absolutely incredible. He accommodated our needs quickly and efficiently. We feel lucky to have had him there when we needed additional help. He is an employee you undoubtedly want working for you long term!

Évaluation :

5

By far the best U-haul I have ever experienced. Utilized them numerous times and Percy and crew are outstanding!

Évaluation :

5

Excellent!!!

Évaluation :

4

Steering wheel would lock up. Difficult to start

Évaluation :

5

Nothing. Vehicle was ready on arrival and clean. Check in paperwork was done quickly & efficiently.

Évaluation :

5

Rien

Évaluation :

4

We never received an email receipt.

Évaluation :

2

Get more then one person on the counter so people aren't waiting 20 minutes past their reserved time. I am still waiting for the receipt that was supposed to be e-mailed to me.

Évaluation :

5

Brando the person help me was very nice and helpful

Évaluation :

5

Very unhappy with my Uhaul ordeal. I was t the Norristown Pa location and they did not have a tow do;y for me...one showed up as I was leaving but I could not have that one as it was promised the next day....So I had to call the 800 number and although it was helpfull I had to drive 26 minutes out of my way which equates to an hour to get a tow dolly and that location had four of them just sitting there. Four...one of which could have been transferred to the Norristown location for their needs the next day as I was there and in need that day.

Évaluation :

5

Drop off was a little confusing- one of the employees said I would get an email receipt and I haven't. I may have just misunderstood them but I would appreciate clearer instructions/expectations for how the return process goes

Évaluation :

5

NA - experience was great and fast.

Évaluation :

5

The storage unit was perfect and a great price thank you U-Haul

Évaluation :

5

Smooth experience... No complaints at all....

Évaluation :

5

Very quick and easy process. Move went smoothly. Thanks!

Évaluation :

5

YOU ARE DOING FINE.

Évaluation :

5

Not nickel and dime us with fees.

Évaluation :

5

So sadly my aunt passed away a few months ago and she left me some of her furniture. My nephew bought her house, so I had to move the things out quickly. Someone suggested to rent a U-Haul because it's only 20 $for the day. When I called the first time, Tim was very helpful with the information about the rental. I was stressing because I was not sure how I was going to get the furniture into the truck by myself being that it was too heavy for one person to lift. When I went into the store to set up the rental, Brandon gave more information telling me that the website had a “moving labor” tab or to just go onto the “movinghelp.com” website where I could hire movers to help with the moving. After having not much luck on my outdated computer, I called U-HAUL again for assistance and a very nice person Stacey went above and beyond to help set everything up for me and all I had to do was connect with the movers. The first set of movers, Right Choice Moving went very well. The second set of movers did not call or show so I was stuck. It was too late to reserve anyone else and not enough light in the storage unit because it was getting darker so I had to wait. The next day, Q-Haul came to the rescue and loaded the furniture into the storage unit. Later that day I took the truck back to U-HAUL and explained the situation and they were so kind to not charge me for the second day. I was really pleased with the whole U-Haul experience . For not knowing what I was doing from the get go, it was a relief and I was grateful to be surrounded by informative and knowledgable employees. Everyone was so helpful and patient, the 10' truck was easy to drive, they have cool stuff in the store like packing tape and plastic wrap for glass, you can rent dollies, the prices are affordable, and a bonus--they provide additional assistance with moving help. (P.S. I discovered that they even have their own storage unit rentals.) They are the complete package of moving essentials.

Évaluation :

5

These location is awesome, first rate!

Évaluation :

5

Great service. Please, increase the salary of your employees.

Évaluation :

1

Mileage was off when I got in truck and was charged for it

Évaluation :

5

so fast and easy. thanks!

Évaluation :

5

I was not happy moving the pickup to a new locations.

Évaluation :

1

I was charged double due to someone at this location not logging in the proper miles of the previous rental. I was charged for their miles as well as my own and after speaking with the GM I was told that it was also my fault as well as theirs. I won't be renting from u-haul anymore. Terrible way to treat customers.

Évaluation :

3

Rien

Évaluation :

5

Quick pick up, drop off. Very courteous

Évaluation :

5

I'm very sorry to let my unit go and with my items in it, but I am getting older and wiser and made the decision to let the unit go. Thank you so much for working along with me all of these years. Of course I will continue to use your great services.

Évaluation :

5

It was a little expensive, but otherwise, it was good. All the employees are very nice and helpful.

Évaluation :

5

Quincy & staff are very good. Thankyoi

Évaluation :

5

Location is very convenient. I was very happy with ability to access storage facility whenever needed.

Évaluation :

4

Quincey was extremely helpful and very accommodating!

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

2

Quincy was the only staff member I liked. Everyone else was aloof and lazy. Unit was full of leaves, spider webs and was nasty.

Évaluation :

5

Very good service, helpful staff members

Évaluation :

5

The workers at this facility where great. Helpful and knowledgeable. I would recommend this to anyone. A+

Évaluation :

5

The young last was helpful during a stressful time

Évaluation :

4

I will continue to use this facility.

Évaluation :

3

The employees at the Roxborough location are knowledgable and helpful. But there aren't enough of them. Please hire more staff, especially at peak periods (like the Friday before Labor Day).

Évaluation :

5

You guys are the GOAT!

Évaluation :

5

Dennis was very kind, patient and helpful. He is to be commended for his customer service.

Évaluation :

2

I was charged TWICE for the uhaul that I rented. 222,48 $ on July 1 and 226,94 $. I need to be reimbursed ASAP. Merci.

Évaluation :

5

Both of the staff were pleasant and helpful. Dionna (manager) was especially impressive, not only with me but I witnessed her remarkable patience with another customer who was in front of me.

Évaluation :

5

Dioanna was very nice and very helpful

Évaluation :

5

The best U-Haul place I been too! Great customer service!!!

Évaluation :

1

Hello.I'm sorry, but it is a mistake, because i am not your costumer. i didn't ask you for any service, instead a payment was done without my accord. In this case, i had to announce the police