Évaluations des clients U-Haul Moving & Storage of Russellville

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de U-Haul Moving & Storage of Russellville

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Julie N.
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The customer service representative was excellent - right person in this position.

Pedro R.
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Le client n'a pas laissé de commentaire.

JOHN-PAUL L.
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amazing new uhaul building. very clean and friendly staff

Michael F.
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Le client n'a pas laissé de commentaire.

Tony R.
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Le client n'a pas laissé de commentaire.

JOSE R.
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Le client n'a pas laissé de commentaire.

kirsten C.
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Le client n'a pas laissé de commentaire.

Phillip B. | Expérience générale |
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Le client n'a pas laissé de commentaire.

DAVID P.
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These guys were great and really helped us on a short notice need for a trailer when our towed vehicle was damaged on the interstate. Thanks!

JANET N. | Expérience générale |
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The two lady's were very helpful and nice. The young man was rude all he was he could you have to wear a mask ack like we were crazy because I did not ware a mask. I have lung problem so I can not use one .he told me I had to wear a mask to come in

Timothy H.
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Lady was very rude

Kenneth S.
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New wiper blades.

Michael W.
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Le client n'a pas laissé de commentaire.

Janeese L.
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Le client n'a pas laissé de commentaire.

Amber O.
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I believe William was helping us at the time. Would just like to say he was a wonderful employee and made everything so easy and understandable! Will definitely come back here when we need one again!

joseph R.
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Le client n'a pas laissé de commentaire.

Carlos A.
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Le client n'a pas laissé de commentaire.

JERMAINE J.
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Great customer service

Donald R.
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Le client n'a pas laissé de commentaire.

Mark F.
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Le client n'a pas laissé de commentaire.

Clifton S.
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Staff was very friendly and attentive. Great customer service!

FRANK H.
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Le client n'a pas laissé de commentaire.

Roslyn B.
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Le client n'a pas laissé de commentaire.

Brandon Y.
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Le client n'a pas laissé de commentaire.

JANET N. | Premières impressions |
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Le client n'a pas laissé de commentaire.

FREDRICK S.
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I have used U-Haul many time over the years, I am 82 years old, and I think that this time was the best I have experienced. I know who to go to for equipment if I ever have need to again.

Richard G.
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Le client n'a pas laissé de commentaire.

Richard S.
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fine

Matt B.
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Very fast check out. I was headed on my way within 10 minutes. The staff was very friendly and knowledgeable.

GREGORY H.
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The entire staff at the Russellville store were great to work with. Tyler and Lillie were both friendly and professional. they fielded all my questions and concerns and had me on my way in a very short time. I like the way the staff all explained every aspect of the contract and inspected the equipment with me before I got on the road with. I will use them again and will recommend them to others

Debra J.
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Le client n'a pas laissé de commentaire.

TAMSEY H.
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Le client n'a pas laissé de commentaire.

Diane D. | Expérience générale |
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Le client n'a pas laissé de commentaire.

Derek B.
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Le client n'a pas laissé de commentaire.

Brent H.
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Le client n'a pas laissé de commentaire.

JANEESE L.
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Good customer service helpful. Pleasant and friendly

Joseph A.
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Everything went smooth, rep was real informative and very helpful

Kaitlyn B. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Cynthia G.
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I didn't like that I was asked to reverse my trailer back into its place. I felt bad that I didn't do it cause I'm not good on reversing back even tho it was a motorcycle trailer. Maybe all need to buy them a four wheeler instead of that little three wheel ride. So the workers can put trailers back where they belong. Other than that I love using y'all

Robert B.
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I had a small problem with my trailer wiring and they helped me fix it for free. Both of the people I dealt with were polite and happy. I will definitely be using them again for any moving needs. I rented a motorcycle trailer for two hours

Paula B.
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Le client n'a pas laissé de commentaire.

John M.
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Le client n'a pas laissé de commentaire.

ron H.
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I'm not Ron Hood I'm Brian Hood you keep sending me emails I didn't get any equipment from you guys WOW

Patricia C.
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The manager, Lillie, that I talked to numerous times, since we rented a trailer and then a few weeks later, a truck, was very kind, patient and helpful to me as I had many questions. However, when we picked up the truck on 8/28, she had an employee handle our rental. Lillie was watching her and "helping" but was extremely rude and demeaning to the employee. The employee handled the rudeness very professionally and just complied with the instructions. After seeing Lillie's treatment of the employee, my opinion changed.... Lillie needs to learn some management kindness skills!

Greg H.
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they are open on Sunday and that was a PLUS

Phillip O.
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Le client n'a pas laissé de commentaire.

Joseph S.
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Over all good experience. Kind hard to take that I was within 15 minutes of 24 hours once you take out the 20-30 minute wait on pickup and drop off and I had to pay for an additional day.

John E.
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Le client n'a pas laissé de commentaire.

Joseph R.
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Pickup good however they failed to provide accurate information to my destination storage. Caused a lot of stress and cost me more for the movers

THEODORE B.
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Le client n'a pas laissé de commentaire.

robert C.
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We were given the absolute worst car dolly trailer on the lot. There were more than a dozen available. I raised questions about the state of the equipment including holes in the wheel fenders and dents and scrapes and old tires. About halfway into our journey the tread started unraveling on the tire and we were stuck for a couple of hours, delaying us and forcing us to get a hotel for the night.

Paula S.
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This is my second visit to this location. The staff was very polite and professional. Check in and out was seamless and speedy. Top notch service. Highly recommend. Paula, Russellville AR

Billy M.
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Maybe do an overall better inspection of equipment when it is returned. My trailer had some minor damage to the left fender and one marker light bulb was out . If I rent a trailer or a truck from u-haul I think it should look new . The first thought in my mind when I hooked to the trailer in which I rented was, “is this trailer in good enough condition to travel 2700 miles “ ? My trip went well and I thank you for the use of your trailer.

william T.
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Le client n'a pas laissé de commentaire.

Timothy W.
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Le client n'a pas laissé de commentaire.

Zhaoli L.
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Le client n'a pas laissé de commentaire.

JAMES D.
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Everything was great

steve C.
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Everything was great and went smoothly!

Carlton D.
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At pick up time on 7/29/20 at 3:00 PM nothing was ready to go. It took almost an hour to get what I rented together. They charged me for a utility dolly that they did not have ( or couldn't find). The employee ( Last name Rudder) was very nice and apologized for the delays. He told me he would remove the charge for the utility dolly. The next day, while traveling, I contacted the Russellville, AR location to verify the charge for the furniture dolly had been removed. The lady who answered the phone (she did not give her name) was very rude. She was terse and lectured me that they could not remove the charge for the furniture dolly since it was an online reservation but would make a note that I did not have the utility dolly on my contract. My contract # is 25483086. Will I Ever get my money plus taxes back For the utility dolly? I will make an effort to not rent from this location again, although it is by far the nicest in the area. I do not like being talked down to when I'm trying to do the right thing.

Keith H.
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Lilly must have been having a bad day because she was rude.

Lex M.
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At the Rogers check in location, nobody was present. I called the number and got a recording and no call bac. I had difficulty checking in from my mobile device. I called Russellville and the afternoon person who answered was of no help. Said I need to call the Rogers location which I said I did. His response was,”I don't know what to tell you”. Well thanks for the help. I asked if he could give me another check I location where someone might be present. He couldn't do that. Luckily my son came to pick me up and together we eventually figured it out. I will not be using any item from U-Haul again.

Timothy B.
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Le client n'a pas laissé de commentaire.

james M.
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Le client n'a pas laissé de commentaire.

Nancy D.
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The manager's attentiveness and knowledge of the U-Hauls available plus the friendliness that I'm always greeted with when I enter the store keeps me coming back. There is always a smile when I arrive and when I drop off the rental.

Kathy M. | Premières impressions |
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needs to open earlier so you don't have to unload in the steaming heat.

Jason R.
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Great Experience

Lawrence W.
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Customer service was excellent. Associate was friendly and helpful.

Melissa V.
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CUSTOMER SERVICE REP WAS VERY COLD, SHE WAS UPSET THAT OUR RESERVATION WAS MADE AFTER HOURS AND FOR PICK UP AT 9AM WHEN THE OFFICE OPENED. SHE SEEMS AS IS I WAS INCONVENIENCING HER BY RENTING A TRAILER. SHE GREETED ME AND WAS QUICK TO TELL ME SHE DIDN'T HAVE THE TRAILER I REQUEST BUT WHEN SHE LOOKED IT UP SHE WAS ABLE TO FIND IT ON THE LOT. IF I WOULD HAVE HAD THE OPTION TO CANCEL AND USE SOMEONE ELSE I WOULD HAVE.

clay A.
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Backing up my comment above, the attendant at the dropoff location made the comment, 'Boy they did give you much gas'. Transaction was seamless at the dropoff location.

ZACH K.
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CSR should know where his equipment is and check me out in the right equipment #.

Gary C.
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Le client n'a pas laissé de commentaire.

Allan G.
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Le client n'a pas laissé de commentaire.

robert D.
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Le client n'a pas laissé de commentaire.

Kevin B.
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Le client n'a pas laissé de commentaire.

Carrie W. | Premières impressions |
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The Russellville employees were amazing and very accommodating. The lady in Pine Bluff that rented the Uhaul truck was very rude and talked around me, even tho I was the one who rented the truck. I would NOT recommend the PB location. Great job Russellville !!!!!! Thank you

JARROD S.
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Absolutely wonderful employees , very helpful and accommodating. thank you Russellville

GARY O.
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Excellent experience. Very helpful attendants.

Ronnie D.
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Easy in and out. Everything it should be in renting trucks. Will recommend.

Darrick S.
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Vacuum out the interior and sanitize

Herbert H.
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Shut this place down. Worst customer service experience in my life. I paid for insurance that didn't cover anything, wasn't informed fully about charges, was lied to about policies and was put in a vehicle that I almost wrecked because the alignment was out. I now have hundreds, if not thousands, of damage to my property and the only thing they offered was a $30 uhaul gift card. This was my first and will be my last time using uhaul.

Roy B.
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Very helpful!

Joshua C.
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I had a wonderful experience. The ease of reserving my rental online was fast and easy. The lady at the store was very nice and answered all our questions. The only negative I have was that the website said that the dolly I rented would be in the truck when I picked it up, but I had to make a second trip back to the store to get it. Overall, very happy! Was able to do return the truck early and saved a lot of money.

Greg H. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Howard W.
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Everything was great! Lillie (think manager) was incredible! Super helpful, great sense of humour and seemed to LOvE what she does! Was a GREAT experience in Russellville!

Gary R.
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None I was very satisfied

Shelia H.
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HATED the mobile return. Took me FOREVER to figure it out. I didn't realize I would be taking dozens of pictures!!!

BRIAN L.
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Le client n'a pas laissé de commentaire.

Tobias G.
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Great, fast service. Thanks.

Frank M.
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Le client n'a pas laissé de commentaire.

Frank M. | Premières impressions |
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Le client n'a pas laissé de commentaire.

JAMES EDWARD S.
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Le client n'a pas laissé de commentaire.

David F. | Premières impressions |
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Le client n'a pas laissé de commentaire.

Kayce D.
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I would only recommend this location to a friend because it's the only location within 40 mins of my city. The female employee that was there that morning was rude and would just repeat herself when I was trying to ask her questions, without answering me. Repeating the same thing she had said previously that lead me to ask another question.

James K.
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Le client n'a pas laissé de commentaire.

melanie W.
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Le client n'a pas laissé de commentaire.

Nayeli A.
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Le client n'a pas laissé de commentaire.

Nancy D.
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I am always met by friendly faces and courteous attendants. They are attentive to my needs and offer suggestions when needed. I will definitely use them again and again.

bernice N.
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A nice smile would have been appreciated.

Kurt H.
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Please do not change anything. The personnel at the Main St U Haul site are customer focused and made every attempt to make my equipment drop off easiest for me, at the cost of their comfort and that speaks well for them as well as the U Haul brand. I have already recommended this site for future rental needs since my arrival in Arkansas.

Jennifer C.
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Le client n'a pas laissé de commentaire.

Pamela J M.
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Le client n'a pas laissé de commentaire.

Jamie M.
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Lillie is an amazing help. Fantastic customer service

Fredrick Scott D.
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Le client n'a pas laissé de commentaire.

Jonathan H.
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Everything went great at this location.

Sherry S.
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Quick and easy rental--return using your website not so much. In your form for setting up an account you give the option to enter a cell or regular phone, but then you text the number that is entered. That doesn't work when it's a work number. Please fix this design flaw.

Drake M.
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Le client n'a pas laissé de commentaire.

RICHARD C.
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I can't say enough positive things about Lilly at the East main U-Haul moving & Storage! She's so amazing, courteous, helpful, and very knowledgeable about ALL things moving. We had already booked other movers when she directed us to the U-Haul movers and saved us half! Even though we switched moving companies last minute, they got to us! My husband and I were so happy we went there to ask for picture boxers, or we would have never known. We owe Lilly a steak dinner and she deserves a raise. What an asset she is to this company! Oh, and George and his two helpers were top notch. Very courteous and efficient. Will definitely be recommending this company????

Greg H.
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Le client n'a pas laissé de commentaire.

Terry D.
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UHaul was rented on 4/24/20 @1157 am and we had it for 24 hour period. This lady called my phone and wanted to know if we going to have it back by noon and I told her yes. Still unpacking.. then when my husband took it back she was rude to him... we had rented it for 24 hour period and had it returned in less than 24 hours.. No reason for her to be rude. Retuned 4:25/20 @ 1125 am.

Paula S.
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The vehicle was ready as promised, I believe the employee who waited on us was the manager, she was very polite, professional, and the service we received was exceptional. 1-2-3 easy as pie, and done in a flash. Thank you!! P. Shade

Non reviews have been submitted for this location.

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