Évaluations des clients U-Haul Moving & Storage of Saddle Brook

I forgot his name it started with the letter D but the manager was very helpful and friendly.

Trailer swayed too much even at or below speed limit rated on trailer 55 mph. Better trailer design needs to be implemented so that there is minimal chance of this occurring.

This is the location I was sent to pick up furniture dollies, hand truck and blankets after the original location that the reservation Hackensack was made at did not have in stock. It’s beyond me why they would you to a place that doesn’t have all items needed to move. Major inconvenience!!!!!! And a waste of my time. Also original location in Hackensack gave me a truck that was not clean. There were used boxes on the floor in back of truck and some slippery spots in back that might have been oil or something like that.

Devin Uter and his coworker were extremely friendly and helpful. Both are very professional. I highly recommend this location due to my experience.

Keep going same

Store was 30min late opening which delayed move. Outside employee who brought me truck and left with no words exchanged. I tried familiarizing myself w operating trucks features and found that side window was broken and door to door iced over and wouldn't open. I tried checking in truck once returned early at 730pm and couldnt even with help from cust serv uhaul. My phone died so left key in drop and called store 730am the next day to confirm check in status ok. Employee was short w her words and unfriendly.

The staff was so helpful. I appreciate them making sure all was working before I left with the trailer. Thank you. Well done.

Aron was great his customer service was excellent he was very helpful and polite

Both Devon and Aaron helped me get in and out quickly with a friendly way! GREAT EMPLOYEES!

The people were very helpful. The truck was ready and we were in and out in 20 minutes. I wish the prices were lower but other than that all went well.

I reserve 20 ft truck online. It was the only place in the area with that truck available. When I get there the next day. They tell me there’s no more 20 ft available. So why hey have the online service?

Your customer service representatives were very helpful courteous and respectful. I was helped immediately.

Price was a little high for the amount of time the vehicle was used. Other than that everything was fast and employees were helpful.

Good experience at this location. My paperwork and rental was provided quickly. Employees very friendly. Upon returning the vehicle review was quick and easy. I Recommend this location.

Very good and professional service 100%

Phenomenal customer service. Very professional, knowledgeable and extremely helpful!

THE TEAM THERE IS TERRIFIC AND CUSTOMER FRIENDLY & FOCUSED BUT TERIBLY UNDER STAFFED THERE.SHOULD BE AT LEAST 2 PEOPLE AT COUNTER, ESPECIALLY AT WHAT IS PROBALBY THE BUSIEST TIME, 8-9:30 AM.

No, charge so much money for a junk truck, plus they fill up their gas tank with my debit card, just for running for 14 miles, that a scammed

The U-Haul attendants are the best!!!

Make sure you review your invoice and approve all charges before leaving location - My salesman said he would email me the invoice and after review I found a Charge on my Credit Card that I never approved/ but called and it was corrected.

Van was not clean. Had deicer pellets in both back door and side door. Floor of van was wet & sticky because of it. There was orange tape that said "24 hours" around the windshield. While driving there was a loud noise and I had to stop on the highway to see what it was. The tape was flapping streamers and the piece across the top of the windshield was only stuck to the metal not to the windshield causing a flap that made the loud noise. Why?

Excellent job Thank you

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

It would have been helpful had the customer service representative told me that not all trucks are equipped with ramps. The truck I rented did not have a ramp but luckily I had someone with much experience with moving helping me the day I moved.

All went well. Thanks!

Correctly check the miles before giving them to another customer or else your going be charging another person for miles they didn’t use

I didnt have a problem with this location...what i did have a problem is that i reserved a truck 2 weeks ago from a location 5 minutes from my moving point and a day before the pick up date they called me to tell me th hey didnt have a truck for me and had nothing avail within 50 miles and suggested i take another date....and after stressing me out they called me in the evening to tell me they had one 40 minutes away and if i didnt want it then i should cancel....im very annoyed with the customer rep since she wasnt empathic to the situation..

Excellent customer service representative was very nice

Aaron gave such great customer service. This doesn't happen too often these days. Thank you

Provide long term customer parking (during rental). Takes 2 people to rent one truck.

Great

This was my first time renting a uhaul and it was simple, fast and convenient. My only issue was when I went to return the truck, there were so many other returned vehicles that I didn’t know where to leave the truck. I parked it in the return line but I didn’t feel secure leaving it there. I just wish there was more space for returns. Otherwise, I will be renting from the location again. Thank you for making the rental experience a breeze!

The reservation was changed numerous times without my consent the days leading up for truck pick up; I kept getting different texts/emails from different location pick up. On pick up date I received a text (30 minutes before reservation confirmation time) stating i had to pick up my truck in another state (Yonkers, NY.) two hours away from my initial pick up location in New Jersey. I had to call customer service and spend some time on the phone to get everything sorted out as there was not a truck available the morning of pick up. It was nightmare and so much back and forth about my reservation including my auto transporter which I had to pick thirty minutes away from the pick up location. They said pay for the Uber and they will reimburse me which I think it is an inconvenience if you don’t have the funds to begin with.

The auto transport trailer was in poor condition one of the crack handle was broken which I didn't notes into after I left and loaded the vehicle plus the cracks were so rusted for they was very hard to strapped down and tighten up I had to rigging away to tighten down the the front wheel with the crack with the broken handle because when I called the location back they said they could swap the trailer with one of the other 2 auto transporter because they are reserved for other customers the following day I would think the goal would be to satisfy the current customer issue at that time but not at this very poorly managed location when return the damage trailer I informed the manger of this location and his response was very disappointing he seen to not even care about by bad experiences and said by it just need to lubricated, moving forward I will try to avoid using this location and I should have been refunded for being giving a damage trailer that was reserved in advanced . Thiis location us to be okay but the new management at this location is very bad plus the workers didn't how to pull up my reservation information he was creating me a new reservation instead into I requested someone else who know they are doing. This an F grade location now!

Great customer service

Carol from Customer Service and General Manager Devin were very helpful in this rental. The location was excellent for a 1-way rental, just over a footbridge from the bus stop.This would be my first choice for future rentals.

The staff was amazing

Arron always gets me in and out so quickly! He is a great employee and representative of UHaul!!

I don’t know that I would ever rent from Uhaul agin or recommend. The miscommunication to pick up truck was stressful. My pick up location changed to 4 different locations within an hour. There was no communication and no one wanted to help and then offered a smaller Uhaul. When I wanted to talk with someone to help me. They told me they would take my info and someone would call me 48-72 hours. I drove 4 hours only to get the run around. We will see if someone from UHaul calls me back!

Totally happy with the service and professionals who helped me.

This was my first time working with uhaul , and the service was excellent. Mr. Devin Uter is a great salesman and seems very Dedicated to his job Devin displayed determination and consistency while focusing on helping me with my needs. Again , overall my experience with uhaul was great and I look forward to doing business with uhaul again .. Thanks again Mr Devin

Truck felt like it was falling apart steering wheel felt like it was gonna come off truck was stalling and on top of it no heat what so ever not even the blower worked .. never had this issue when renting from budget

This location get 5 stars from me.. everyone was very nice and professional. No issues no problems.

It was fast and easy. Thank you!

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Great service!

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

great job

Storage services a u-haul were very helpful and convenient

No bugs, or rodents! However; building really needs updating. Stairs and steep ramp are too cumbersome. Moving extremely tiresome, difficult, and dangerous. No customer appreciation. Workers nice.