Évaluations des clients U-Haul Moving & Storage of Saddle Brook

Nothing! Everything was good!

The vehicle electronic key would not unlock or lock the doors. The key would not turn off the car alarm, which would sound every time I opened the door. The key was bent and would not open. The passenger sun visor was shattered - glass fell on my passenger. Truck bed was not cleaned - piles of screws on the floor. Mileage was inaccurate. Quoted me one rate - charged me another. Should have stuck with Budget like or Enterprise - their rates are better and their vehicles are maintained.

I'm a frequent renter and see the condition of the vehicles deteriorating. Last truck I rented had a bad transmission. This time, the 1st vehicle I was given had nails & screws in the tires. Then the ignition key to the second vehicle did not unlock the passenger doors. I called the roadside service (& I am still waiting for a reply, 48 hours later). Had to use a coat hangar to free the door.

What a horrible experience. The 20 ft truck would not go uphill over 30 mph. The truck sounded like it was going to explode. I thought it might be a race car passing by me. But it wasn't. Then I thought maybe it's a diesel truck but it wasn't that either. Finally I stopped for gas and found it to be regular unleaded. A hour ride took us close to 2 1/2 hours because you couldn't go over 45-50 miles per hour. I put $80 in total for 190 miles. The truck needed oil which AAA had to put in when I was getting gas for the last time heading back after having to do an extra trip thinking that the weight might be a factor in the performance but again we could not get it to go any faster or the noise go away. I will never rent from Uhaul or recommend to anyone. If asked I instead will tell of my horrible experience. I left my friends dollies and blankets in the truck and when I called for them was told nothing was found. I had to buy 2 dollies and a dozen blankets for the person who lent me them. I was told 4 times that a regional manager was going to call me and until now, nothing. No call but I keep getting a Bill for a charge that I told Uhaul I wanted to put on a different card. What a horrible experience. Someone needs to call me to straighten this out. 718-306-2973 Thanks Eric F

Clean and sterilize equipment inside and out. Let the customer know that you did.

I told the person that I was moving a 3 bedroom to a 2 bedroom. The offered me a 10 ft truck and said it would be space. That was a lie. I ended up having to rent a second truck from somewhere else. Terrible.

Very clean and all were helpful

Excellent customer service from Devin, the general manager.

Clean the cab and box trailer. Cab had debris from last customers lunch. The box trailer was unswept.

The individual connecting the equipment was not helpful. He was on the phone. I tried explaining I was moving 800+ miles and needed help connecting the trailer lights etc. I was told to go to another uhaul location. For a female, driving these things isn't easy, and driving them in large cities makes that drive even worse. Not only that but he was on the phone for the entire time.

Very quick and easy, especially doing the mobile option.

The link provided failed to update all the damage yo the truck... and there was no way to dispute any/all the damage. Good thing I got the extra coverage as the teller told me.

No comment

Worse experience ever. Horrible communication, unorganized, messed up my whole day and nobody would help resolve anything. Do yourself a favor and find another company for a truck!!!

The truck worked but the engine light was in the entire time. Overall I was very satisfied.

I don't blame saddle brook location as much as I blame the uhaul reservation over the phone. It's a poor way to do business. When I got to saddle brook for the 6x12 trailer at my appointed time they did not have the trailer. I was stuck so I had to rent a truck which cost me $100 more. When you reserve a trailer you expect it to be there. Unacceptable to leave customers stranded.

Devin and Claudio very professional and helpful

The 24/hour pick up was a exhausting experience. My phone didn't have a good service. Please provide WiFi when you are doing truck pick up anytime.

Slow service. Did not have furniture blankets available for rent so I had to buy them. Upon returning the truck, I had no idea what to do (where to drop keys, if I had to stay to receive receipt, go to front desk, etc.) and employees were not helpful when I asked. You need more explicit instructions for returning vehicles so that customers aren't just left standing around with 0 clue.

Manager was very friendly and helpful.

See e-mail to '814027_GM@uhaul.com'

Due to lack of availability, I was forced to pick up the truck over 30 miles round trip from my home which of courses cost me more than double what I would have normally paid if the multiple closer uhaul locations had availability. I made this reservation over a week in advance. It's unfortunate to have to pay so much additional.

In the first truck the seat belt did not properly buckle and was dirty.The second truck the gas tank was empty the passenger door was not safe and the aligment was horrible i had to fight to keep the truck safely in the lane

Devin is excellent.

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

Took nearly 1/2 hour to rent as only one cashier and 3 people ahead of me Taking pics on smart phone is a major hassle No clear drop off sign for keys so I had to walk around the building to find I would look elsewhere to rent from in the fut5

The Receptionist was extremely nice and did a great job, definitely the reason we gave 5 starts she was great!

NOTHING-SERVICE WAS GREAT

I was told to just leave the key in the ignition and go. I asked the attendant if he wanted to check over the truck he said no don't worry. I made sure I had the same amount of gas in the truck is when I picked it up. Now I get a bill for $16 saying that they had to put in gas. I should have made him check the truck in front of me so that we could go over it together. Rip-off

Your assistant was very professional. The manager was very helpful in explaining your rental policy and your u-box cost to ship to another state

Ensure the customer have all equipment to use your trailers

Reservation 7 Am . Open Door 8:10 No devolution deposit other truck .

very good service

Great customer service

Your customer service rep at the desk that morning was being completely harassed by a nasty customer. But eventually he did find him a vehicle - the customer was wrong. The store was very backed up but your rep did a great job trying to accommodate everyone after that

The entire location was unorganized and lost the key to the truck that I was renting.

Keep doing what your doing. I was very satisfied with the customer at this location.

To Remember to give all the equipments to the customer.

Very friendly & professional staff

I picked up a car trailer from this location. After driving 11 miles with my car in tow, the straps that secure my front tires were both hanging on the side of the tires. Don't go to this location if you plan on towing you car...

Give customers options of daily or multiple day rentals,but that issue was quickly solved by customer service

Upon arriving to the saddle brook location I was not greeted by anyone even though the store was still open. There were two employees sitting down inside eating and joking around. They seemed more concerned about getting off shift than attending to the customer. After asking if they were still open one employee said yes and no as to indicate that clearly they were open but no they weren't going to do any work like check in my vehicle. I was told that if I left the van in the drop off area that I wouldn't be charge since I got theare before the end of my rental time. This was not the case though. The next morning I received and email stating that I was being charged an extra $40 because the employees decided not to do their job the night I dropped it off but to check in the van one hour after the cut off time the next day. I am currently in a dispute with the company to have my funds returned to me. It's a real shame that no one suggested that I do the self return because they were too lazy to check in my van. I would've gladly checked myself in. Steer clear on the night shift. It's probably better to arrive in the morning.

Excellent customer service and the truck ran perfect.

I dont remember his name but the the guy who checked me in at the counter was amazing. He was very helpful and a joy to work with . This guy get five gold stars.

have the office open later

Nothing. Very good attention.

The people who work there are incredibly slow and have no care that u are on a schedule and seem to be extremely inhospitable I wouldn't recommend u haul to anyone

First off, they lie about what's available . Hide things from coming up on app . They are rude , to customers. I waited for the girl to finish cell phone call, only to be given an attitude. Told me the trailer I rented was only a 6 hour rental . If o brought it back any over 6hrs I would be charged a second day. I'm really disappointed . I rent all the time . Will be looking for a new alternative to uhaul.

2 things: Please ck truck, I believe I left my personal glasses inside truck cabin Also, please change headlights, to dark I could not see very well. You want to add strong Powerful headlights. Sincerely, Chris Bianchi

No suggestions, all good!

The trailer was a bit rough, had significant damage. I also told them I would be returning the trailer after hours and was told it was not a problem and basically return it to the same place in the yard which it pick up behind the building, but the driveway was blocked with uhual trucks making returning the trailer very difficult and time consuming.

You facility had a roof leak and damaged my items. I was told it my problem because I didn’t have separate insurance. I really don’t care what the contract says. You have a building that’s not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

Thank you so much for keeping my things secure for all these years

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Great service!

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

great job

Storage services a u-haul were very helpful and convenient

No bugs, or rodents! However; building really needs updating. Stairs and steep ramp are too cumbersome. Moving extremely tiresome, difficult, and dangerous. No customer appreciation. Workers nice.