Customer Reviews for U-Haul Moving & Storage of Saddle Brook

Évaluation :

3

I put gas in by your recommended amount and still got zapped 2 gallons. If you always dispatched with a full tank customers could just return full instead of playing the guessing game which on the over all they know is a loosing game. Leaves a bad taste.

Évaluation :

5

everything is great

Évaluation :

5

No pictures of equipment showed up in email notifications.

Évaluation :

5

These people are very nice!!!!

Évaluation :

1

I'm very disappointed. You guys kept changing locations THE SAME DAY OF THE SERVICE!!! Never gain using your service, very unprofessional

Évaluation :

5

Keep your employees happy by treating them right. Your staff was extremely friendly and helpful.

Évaluation :

5

Everything was great. Employees was so nice and helpful.

Évaluation :

1

I was charge for fuel even though the truck was return with same level as picked.

Évaluation :

1

3rd uhaul i rented in less then a month from you guys and i went in explaining about my nightmare cargo van rental. Side door kept swiping open on the highway. Made an 1,5 hour ride 3 hours not to mention a box flying out of the vehicle and almost getting into a couple accidents. I not only expressed this to the employee but had him drive it so he could see for himself. Doors shut and locked it happened to him in front of me while he took two spins around. When he got out he called the manager who i over heard him telling that i came in talking shit. Then got offered 20 $off my rental which i never even received. Thanks claudio and earl for the nightmare customer service after a nightmare rental. Ill continue my shit talking to corporate!

Évaluation :

5

Keep doing what u r doing I like this location better than most of the others

Évaluation :

3

Devin Uter and team were very helpful. My problem is with UHaul in general There are no locks with the trailers - WHY? the utility dollies are AWFUL for moving I ordered two dollies but only one was available and no one bothered to tell me that causing me to have to search for and buy another and better one myself

Évaluation :

5

General Manager was very professional and very helpful. Very friendly staff.

Évaluation :

3

Did not have a quantity of moving blankets on hand I paid for. I had to drive to another location to get them.

Évaluation :

5

The staff at this facility are excellent. Courteous and professional.

Évaluation :

5

Excellent customer service. ....pleased with this Uhaul place...thank you

Évaluation :

5

Dennis was helpful

Évaluation :

1

It was an embarrassing and disappointing experience Very Rude man answering the phone yelled at me !

Évaluation :

5

Rental agent was the best person I'd ever deal with..

Évaluation :

5

Nothing you provide good service and great attention thanks

Évaluation :

4

Couldn't read my paper work that was emailed to me

Évaluation :

5

Short trip not

Évaluation :

5

You guys are perfect 👍

Évaluation :

1

My balance was removed twice as much. Should have removed 75 dollars and removed 145.

Évaluation :

1

I picked up my truck from this location using the self serve option through the uhaul app. The fuel gage on pick up was 1/4 tank and submitted pictures as requured by app. When I dropped off the app states that truck was full tank when i picked up which was completely false. The truck was only used for 6 miles where is the logic in stating that you need 3/4 of a tank for that amount of miles. Now the location is charging me an extra 72 $for fuel and also was charged double for safemove. Very disappointed and still waiting for call back from this location to resolve issue. Do not recommend this location to anyone.

Évaluation :

3

I rented the vehicle for 6 hour period (8am-2pm) when I returned it at 1:30 pm that Sam e day the lot attendant instructed me as where to park and to leave the keys in the truck that I would receive my final bill by email , when I received it the charged me for two rental periods I will return to the haul and hope they can fix this problem

Évaluation :

5

To reinburse the extra gas left in tank.

Évaluation :

5

Quick service! Great customer service and excellent staff!

Évaluation :

5

I would like to thank Tiffany & Earl for the excellent customer experience I had. The knowledge they share is a valuable asset to UAHAL . Both employees went out their way to assist me with my motorcycle trailer , Tiffany using her skill set to hook the trailer to my vehicle and make sure the lighting worked properly was awesome . Earl helped with my contract and made everything smooth while Tiffany worked on the trailer , that's true teamwork and skill. Thank you both you rock !

Évaluation :

5

Very professional and friendly staff

Évaluation :

5

Staff was helpful and very nice love the woman at the front desk

Évaluation :

4

Maybe wipe down inside of window for box truck a bit more. Slight streak inside but nothing major. Very good Uhaul location.

Évaluation :

2

Stairs inside a storage unit!!!! Cancelled reserved truck also n

Évaluation :

4

The windsheild spray did not work and I asked for a discount,but did not receive it

Évaluation :

3

arrived at &7:30am and attendant could'nt logon waited an hour before a very knowlerdgebul attendant arrived and quickly assisted me logged right on , it looks like first attendant needs more training to logon

Évaluation :

5

Pls make sure you put a camera on your track...sometimes its hard to see whats in the back when driving...otherwise everything is good!

Évaluation :

4

Trailer was VERY dirty at pickup. One tire was low on air and seemed to be loosing air as we used it. Lack of maintenance. Very busy location so likely the problem.

Évaluation :

5

Nice customer service.

Évaluation :

4

Truck I had the check engine light was on

Évaluation :

3

Truck door sensor malfunctioned. Had to slam door. Drop off was quick but was told tgat I would be emailed later any issues. I did not have any but if I had it was my word against U Haul.

Évaluation :

1

The vehicle didn't had a cargo light, the wiper doesn't work.

Évaluation :

2

Waited in store for 15 minutes and had to go looking for help at scheduled pick up time. Driver Side door broken wouldn't close all the way.. Dropped off truck with 1/4 tank slightly above what I received with the rental.of gas and was charged 70 for fuel, which I have a fuel receipt and only drove 49 miles. I usually have no issues renting from this location but this is a problem. Based on this last experience I cannot recommend this site.

Évaluation :

5

The staff was knowledgeable and courteous.

Évaluation :

5

Great service, Thanks

Évaluation :

5

Nothing I can think of. Everything was good.

Évaluation :

2

All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised

Évaluation :

5

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

Évaluation :

1

You facility had a roof leak and damaged my items. I was told it my problem because I didn't have separate insurance. I really don't care what the contract says. You have a building that's not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

Évaluation :

5

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

Évaluation :

4

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

Évaluation :

5

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

Évaluation :

5

Thank you so much for keeping my things secure for all these years

Évaluation :

4

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

Évaluation :

3

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Évaluation :

1

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Évaluation :

3

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

Évaluation :

5

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

Évaluation :

3

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Évaluation :

5

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Évaluation :

5

Great service!

Évaluation :

1

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

Évaluation :

5

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

Évaluation :

5

great job

Évaluation :

4

Storage services a u-haul were very helpful and convenient