Customer Reviews for U-Haul Moving & Storage of Saddle Brook

Évaluation :

3

it was a great place now it's not. They had a known unsafe trailer that they sent out to another uhaul dealer that I ended up with. The staff admitted this. This could have killed aomeone

Évaluation :

5

Check-in online was very much improved! Good job!

Évaluation :

2

The truck did not have any Air Condition and the wind shield wiper flew off

Évaluation :

5

The gas tank should be full

Évaluation :

5

It's ok

Évaluation :

3

It was a shock of the recent move, but I am happy for the business and look forward to seeing the new facility building changes. Would like more detail, on the renovations at the storage unit facility for Saddle Brook, NJ. Didn't receive a date when facility appearance would be completed, and when my units will be placed back at the Saddle Brook, NJ location. Also is the office remaining open at Saddle Brrok, NJ location? and how do I contact you if not so? Thank you, Patricia Morris

Évaluation :

1

You have to be clear about all kinds of fee and taxes and not hide anything

Évaluation :

5

Awesome employees, so nice and very helpful. Truck was so super clean. Will definitely use them again!!!

Évaluation :

5

CUSTOMER SERVICE WAS TOP NOTCH, VERY IMPRESSED AT HOW FAST THE PROCESS WAS, VERY HAPPY. C.J.T

Évaluation :

1

Truck was dirty , low gas clean in the back driver was dirty dents all over

Évaluation :

3

I used only 3 miles, but charged 6. I have pic.the gas was under half, not exactly half. The woman inside wasn't nice and helpful, she hate her job and costumers i guess. Outside also nobody cares about costumers, nobody come to check the truck together, i don't like it! There was extra charges I don't even know what for. I know I don't get back what uhaul charge and don't care about me, but I can't tell I'm happy.. :(

Évaluation :

5

Good customer service

Évaluation :

5

Let the drop off time be extended without charging me another 300.

Évaluation :

4

S.O.

Évaluation :

4

Hard to maneuver the stairs. Renovation is definitely needed.

Évaluation :

5

Staff was very helpful

Évaluation :

5

Amabilidad y cortesía

Évaluation :

4

This is a good location. The staff are friendly and the gentleman who looks like the manager is quick to help and offer solutions. One of the staff, Rebecca, looks like she is handling most of the customer interactions by herself, which can take a toll on a person so she comes off a bit rude and dismissive. There should be more help for her inside at the desk.

Évaluation :

1

I received no break. I put excessive mileage for the time that I used the vehicle. I was charged excessive amount of rental tax. I had to work out the gas payment. They refunded me the gas, which was correct, but they did not do anything for me on the miles I paid for $208 for Miles, no break at $1.29. The miles are very expensive if I only did 30 or 40 or 50 miles or even 60 miles OK there was excessive amount of miles that I had to do because I was in danger and I was not given any type of concession extremely upset about it extremely I paid too much money for this other places to rent trucks. Nothing is done about this. I will be going other places to rent my trucks constant customer Uhaul I would like to speak to the district manager of the saddle Brooke location. Please call me.

Évaluation :

3

N/A. Staff customer service was outstanding. Very friendly and knowledgeable. Great overall experience.

Évaluation :

4

The Saddle River location is very nice and well kept. The staff is very nice and helpful and knowledgeable. And a very fair price, especially compared to taking to a dealer. Our hitch installer was fast and helpful. Great place!!!

Évaluation :

5

Very good service an fest, 👌

Évaluation :

5

Very nice and helpful staff. Secured trailer onto a hitch and ensured proper connection with light signal test.

Évaluation :

1

poor customer service & location Owner was very rude. wasn't helpful in any way.

Évaluation :

5

It was good

Évaluation :

5

Your staff was not just helping but went above and beyond to help with my move out. The movers provided were polite and respectful. Giselle was wonderful.

Évaluation :

1

Woman was rude and owes me credit. Wouldn't credit me

Évaluation :

5

Awesome experience

Évaluation :

5

The representative that assisted us was extremely helpful and pleasant. Made the experience so much nicer.

Évaluation :

1

Took almost an hour to process everything because the representative kept going back to the beggining so many times. She kept loosing everything we entered numerous times. dL upload had to be done over and over again, selfie had to be taken over and over again. I needed rental for not even 10 miles I put down 11. We were back in 45 minutes. I just saw on my receipt that I was charged 21 miles. For what???? I went from saddle brook anJ to Nutley NJ and back. What's going g on here. I need refund asap

Évaluation :

2

Needs more ramps, a elevator or a freight elevator

Évaluation :

5

Customer service was great 🙏

Évaluation :

5

The site manager is phenomenal! Extra courteous and diligent.

Évaluation :

3

Equipment was fine. Check-in process was too long, especially because we pre-registered online. Staff totally unfriendly...no business acumen at all. Try saying "hello" or "thank you" to valued customers. Maybe even smile.

Évaluation :

5

The mechanic that installed the hitch was great

Évaluation :

5

Very friendly service. Everything done quickly without any issues. Would recommend they to anyone who asks.

Évaluation :

5

Excelente servicio

Évaluation :

5

Fuel levels should be higher

Évaluation :

3

The rental process was very confusing you have people working at the counter but I had to do everything on my phone I would much rather have people at counter do everything

Évaluation :

2

Their customer service is below average and not in any way willing to help any person in need. There pricing is way above average pricing. I did not realize that when I booked. I was charged $200 more than what I paid the year prior for a bigger uhaul , now you can see how much this place over charges and when I asked for helped with a refund or a better price from the general manager of Saddle Brook she told me you booked it at that price so that's the price you will pay and would do nothing for me . Great customer service, stay away from this overpriced place

Évaluation :

5

It was fast and smooth, friendly staff, from the moment I picked up the truck to the person who received the truck, both were very welcoming. Thank you guys!

Évaluation :

5

Vehicles airconditioner wasn't working, the brakes were squeaking extremely loud,and there's seems to be a huge transmission issue. I honestly thought the truck was going to break down. The rental process was awsome though

Évaluation :

5

Got there on time and work was started within minutes. I only had to do a hitch installation w/o wiring and was in and out in 30 minutes.

Évaluation :

5

Nothing everything was very professional

Évaluation :

5

The staff were very accommodating, as I had to move my unit and it was not a problem for them at all. They were also helpful in many ways! Great experience overall!

Évaluation :

5

I ready Recommend To My Friends de Leidy working In The From She Of friendly

Évaluation :

4

Have more than one person at the counter.

Évaluation :

5

The people I dealt with were very professional and the hitch was installed in less than 30 minutes. I would definitely recommend this service to friends and family.

Évaluation :

5

Good behavior

Évaluation :

5

Facility manager was very friendly and professional! Thanks

Évaluation :

2

Manager was on the phone sounded like with a friend. Called me to counter and then tells me to wait till she's done. Can not multitask. The guy who hooked up trailer did not speak to me at all. And had a face looked misarable. When I returned trailer gentleman came out and said I quote "ur not going to fuck me out of a tip rt." Then proceeds to tell me that he is quote fucking the manager lady and he runs the show. I was in shock I have been renting the same kind of trailer at this same location for years this new staff is super unprofessional and disrespectful.

Évaluation :

4

The storage was exactly what I needed in a pinch. All my stuff came out as good as it went in and happy with the experience overall.

Évaluation :

5

Manager was really nice. I couldn't figure out how to open the doors and she helped out. Staff was really nice and professional. She was patient with me which I appreciated. Saddle Brook does offer 1 month free promo.

Évaluation :

5

Excellent service I would use the Uhaul storage at Saddle Brook again if necessary.

Évaluation :

1

This facility is a horror. I had to throw items away at clean out due to roach infestation and my worries of bringing that to my house. This place is disgusting. I will never refer anyone to this storage. The lady at the front desk however Is a sweetheart. That's why this place gets 1 star.

Évaluation :

2

The only reason I'm giving this Uhaul storage 2 stars is because the front desk lady was extremely helpful. Now on to the rest. Let's start by saying this storage facility is an absolute dump. How do they have the nerve to have 3 floors and no elevators? I guess I'm supposed to haul furniture on my back ? The hallways are damp and cold, the storage units themselves have no light. I literally felt like I was walking down the hallways of eastern state penitentiary in its decomposing state. I dropped off my belongings because I had no choice but I will be removing everything before the month is up. DO YOURSELVES A FAVOR, LOOK FOR A DIFFERENT STORAGE FACILITY!!!!!!

Évaluation :

5

S.O.

Évaluation :

2

Not convenient that there is no elevator. There is a ramp but you first have to go up 6-8 steps which isn't the most easiest thing to of with heavy items

Évaluation :

1

Accessing the storage was a hassle. My given access code was not working, then miraculously after 15 minutes of trying, it finally let me in. There were multiple bugs, and I had no idea there was no elevator in the facility. If that would have been mentioned I would have never purchased a unit, and the only reason I still kept it was because it was after hours and I couldn't speak to anyone. When I move my belongings out, I will never use this facility again, nor recommend it.

Évaluation :

1

Lourdes employee there assign me a storage unit and two weeks later i got to the storage and all my belongings were out in the hall where anyone had access to my things and staff supposely didnt know who they belong too. My kids laptop was stolen and Two sneaker boxes which one contained lysol cleaning wipes and the other had a pair of new jordans. What they did to clear it up was assign me another unit and told me Carlos would reach out in regards to my stolen property and till now I haven't heard from them so i removed my things. They have cameras, they could of viewed but seems like they did and covered it up. Im just wondering how would they have felt if this was to happened to anyone there or anyone else in general.

Évaluation :

5

perfect

Évaluation :

1

I specifically asked if there was an elevator and I was told yes. I would never rent a storage on the 3rd floor with no elevator. I did not feel like the wooden doors with no seal would protect my things properly. The building has no climate control at all. I was booked into a proper storage quicker than I had access to unpack and thank God.

Évaluation :

1

The employees lie about available trucks so they can charge more money for one way rentals. Total scam. They told the same lie to multiple customers who had reservations for 26 foot uhaul trucks that were to be returned to the same location that day. They had a ton of one-way 26-footers though.. it's understandable if they need a truck to be local for future reservations.. but to say that a truck can be returned to any location in the united states…. Except theirs…. "Because of policy"… is a lie that is meant to take advantage of customers and make more money. Uhaul is not military friendly… find a better, more reliable, and respectable business.

Évaluation :

2

I'm a little concerned. I was just about to purchase a lock for the storage unit but was informed there would be a lock provided in the unit. However when I went to put my belongings in the unit there was as no lock provided, just a rat poison box. I then had to drive an additional 34 miles at 11:00 at night searching for a place to purchase a lock. I was also told the unit was large enough to accommodate a king size mattress and a few boxes, that was also incorrect as the unit was not large enough to accommodate the mattress. I am over all unsatisfied with the service to this point.. The staff thus far have been polite.

Évaluation :

5

Kudos to Alex Green and his staff. Very professional

Évaluation :

5

The staff were very professional and extremely helpful. We had a very good first time experience. Will use again and recommend to friends.

Évaluation :

5

Alex Green, the new General Manager of this location is great and professional! He addressed an issue of mine quickly and efficiently. I recommend this storage unit to others.

Évaluation :

5

I had young lady the phone 12-31-22 she answered all my questions very polite. Sunday January 1st another young lady help me with everything very pleasant person. Excellent staff

Évaluation :

5

Young gentleman up front was super knowledgeable

Évaluation :

3

1) cuando rente me dijeron que era en el 2do Nivel y resulta que el A41 está en el 3er nivel y nunca me dijeron de cómo puedo subir mis cosas. 2) Tuve que utilizar las escaleras y luego las rampas para subir mis pertenencias, Ósea no tienen ascensores de cargas. 3) Mi cuarto tiene una viga casi en el medio.

Évaluation :

3

Waited two hrs for them to find me in your computer. The woman didn't seem to know what she was doing. She waited for someone to come back to her instead of calling someone. Place was clean. Truck was very clean and drove fantastic from Florida to Lodi. If I need a truck again I will get in touch with you. Thanks

Évaluation :

5

Excellent

Évaluation :

2

In regards to the storage unit when I first tried to have people in the store help me they were unable to. When I went online I booked a 2nd floor Room and still managed to get on the 3rd floor! And it is a little ridiculous that floor 2 and 3 have to first go up stairs when I asked for help they say their is a ramp but the ramp starts on the 2nd floor where I was supposed to originally be not up the stairs and up a ramp..... I will never rent from this place again have a life or something

Évaluation :

5

The only think I wish I had first floor area😊

Évaluation :

5

Devin was a huge help ! Very polite and patient. You should Keep him around

Évaluation :

5

Gracias

Évaluation :

1

took me 5 days after handing in the keys calling and speaking 4 different people the so called manager is a total waste of time rude arrogant and obtuse sadly i was quoted one price and billed a different amout tried to get this sorted staff told me to pack up and leave if i cant pay an absolute waste of time dealing with these people dont bother thinking of uhaul trouble and disaster making more problems with them

Évaluation :

1

I don't ever like to leave bad reviews... Front desk was rude and unhelpful. The facility was not easy to navigate, and after moving for 10 hours with one other person, a little assistance on where to go would have been nice. It would be helpful if you were clear about 3rd floor units having staircases and steep ramps with no elevator!!!!!!!!!! That move in process was exhausting!

Évaluation :

1

the rental i got over charged got ripped off currently due to file a claim for over charge with you and waiting for refund also the staff are useless sadly dont care about customer service they shouldnt be the first contact for any business sadly i will never rent from you again or deal again have now spoken to my bank for a refund over charged on rental

Évaluation :

1

I have property that was damaged and they never notified me and horrible customer service

Évaluation :

3

no elevator is a problem.

Évaluation :

5

Todo estuvo perfecto en el recibo del vehículo en Minnesota y el personal súper atentos. La devolución del track y tower no fue para nada agradable. Como clienta mujer esperaba mayor amabilidad en la entrega y no que tenía que saber como desengranar el camión del remolque que venía con mi carro. Yo venía de conducir 20 horas para encontrarme con semejante cuento. Los que recibieron el vehículo dijeron que eso no les correspondía hacerlo y que yo debía pagar un fee si quería que ellos lo hicieran. Yo respondí que no tenía conocimiento de ello pues en mi contrato no decía nada de esas tarifas extra pero que si estaba establecido en el sistema yo lo pagaba y finalmente no lo cargaron. Creo que solo tiraron el aventón. Ese detalle genera desconfianza. No me pareció honesto de esos dos empleados en Saddle Brook.

Évaluation :

3

No elevator to get to second floor, and having to sign in twice at 2 keypads suck too

Évaluation :

3

I was a little upset that you didn't acknowledge that I moved out on July 4th and did not owe for the month of July. Other than that it was a good experience and I would use you again in the future if need be

Évaluation :

5

Very satisfied Devin is a very professional Manager easy to talk too and helped with my needs at all times.

Évaluation :

2

Horrible! I didn't even move in after I saw the circumstances of the facility. It was dirty and the employees kept harrassing me for payment when I didn't even use the services

Évaluation :

4

The place could use a freight elevator

Évaluation :

2

It was dirty trash and food everywhere. There was broken glass. Never ever ever again

Évaluation :

5

Excellent service! Only downside was that my unit was on a 2nd floor. It was challenging to carry furniture or heavy boxes up/down stairs and a ramp:-/

Évaluation :

3

I hated the fact that there's no elevator. My storage is on the second floor and I'm older which makes it very hard. The employees were very kind and extremely helpful

Évaluation :

2

Stairs inside a storage unit!!!! Cancelled reserved truck also n

Évaluation :

2

All of my stuff has damage from moisture. Some things I even had to throw out because of mold. It is most definitely NOT climate controlled as advertised

Évaluation :

5

I appreciated the staff and how the Manager Devin was extremely concerned staying efficient,reliable attentive and knowledgeable when it counted the Most!

Évaluation :

1

You facility had a roof leak and damaged my items. I was told it my problem because I didn't have separate insurance. I really don't care what the contract says. You have a building that's not maintained and that should not be my problem. I lost three months of Rent payments and thousands of dollars because I have to throw out all my items from the damage. I will never recommend or use that facility again for storage.

Évaluation :

5

I appreciate when workers are diligent with solving problems and giving details.This Staff always gives Positive reinforcement to the customers.While in a pandemic,it's refreshing to have kind staff and as a Business owner I appreciate the level of professionalism obtained at Uhaul.Thank you for always paying attention.

Évaluation :

4

It was difficult to reach anyone by phone. When I reached someone they were very helpful.

Évaluation :

5

i love and trust this place it’s clean the staffs are friendly no bugs my property is safe I brought my family in from another storage facility we travel to get there but we are happy our stuff is safe love it love it love it 😁

Évaluation :

5

Thank you so much for keeping my things secure for all these years

Évaluation :

4

We have two units the one in Saddle Brook nice service I have no complaint,staff are friendly and helpful.

Évaluation :

3

The staff was great.My only concern was how difficult it was to get my belonging in and out of the facility.There was no elevators and it was so difficult to get stuff up and down the stairs and ramp.

Évaluation :

1

Staff are uninterested in customer service. Facilities are disgusting and leaked water, damaging things in my unit, and even though I paid for insurance your manager would do nothing.

Évaluation :

3

Generally the facility was well maintained.There could be more effort to clean up.Employees are typical for the NJ area.They do as little as necessary to get paid.Not always civil.Questions ignored.

Évaluation :

5

The service I received was outstanding. The staff and Manager were always very helpful, addressing all my questions and making my experience one of the best I have had in the New Jersey area. Amazing!

Évaluation :

3

The customer service rep was very nice but he was all alone and there was a long line. I felt bad for him. I had movers that I was paying by the hour and that cost me some extra money.

Évaluation :

5

Even though there was usually only one person there he was very courteous and assured the waiting customers that he would be helping each one of us as quickly as he could.

Évaluation :

5

Great service!

Évaluation :

1

The customer service at this location is not good at all. I didn't receive the full attention of the rep both times I went to the location and the incorrect info was given to me about the storage.

Évaluation :

5

I’m very please and satisfied that I chose U-Haul of saddle Brook, workers there are helpful and always seem to fine a soulution for problems , one thing needed is a dumpster for unwanted items .

Évaluation :

5

great job

Évaluation :

4

Storage services a u-haul were very helpful and convenient